A computer specialist's responsibilities typically revolve around installing and repairing computer hardware and software. They meet with clients to identify their needs, examine and troubleshoot equipment, perform upgrades, and discuss the extent of repairs or replacements to clients. In a company setting, a computer specialist is in charge of overseeing an array of equipment, conducting regular maintenance checks, and performing corrective measures as needed. Furthermore, they must provide technical support, all while implementing the company's policies and regulations.

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Computer Specialist Responsibilities

Here are examples of responsibilities from real computer specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install Cisco routers and diagnose switch & hub connectivity issues.
  • Insure proper T1 circuit termination and testing before installing Cisco routers.
  • Troubleshooted/Fix code bugs, configuration problems (web application level) and SQL server errors.
  • Used a variety of complex SQL query techniques (store procedures, data modeling).
  • Service responsibilities include building IBM compatible computers and upgrades, installing and maintaining Novell networks.
  • Support daily operations, system maintenance (patches), major and minor OS version updates.
  • Develop a menu system for accessing the mapping systems to reduce the need for UNIX training.
  • Train other operators in data distribution, reprocessing techniques, and the use of UNIX scripts.
  • Train cashiers and managers in the use of the computer, the POS and theScMP32 program.
  • Assist users in resolving networking and browser issues on windows and OSX, assist with VPN troubleshooting.
  • Use SMS to remotely log into customer PCs to verify and repair hardware/software problems, reducing the workload.
  • Trouble shoots, analyzes, and repairs various mainframe computer, networks, stand-alone PCs and phone systems.
  • Provide strategic troubleshooting and problem solving to remedy performance problems with routers, file servers, switches, and tape libraries.
  • Configure TCP/IP protocol over frame-relay for branch locations.

Computer Specialist Job Description

Between the years 2018 and 2028, computer specialist jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a computer specialist?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of computer specialist opportunities that are projected to become available by 2028 is 83,100.

Computer specialists average about $36.51 an hour, which makes the computer specialist annual salary $75,950. Additionally, computer specialists are known to earn anywhere from $59,000 to $97,000 a year. This means that the top-earning computer specialists make $42,000 more than the lowest earning ones.

Once you've become a computer specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a technical support specialist, computer engineer, installation specialist, and technology services specialist.

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Computer Specialist Skills and Personality Traits

We calculated that 8% of Computer Specialists are proficient in Data Entry, Troubleshoot, and Computer System. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Computer Specialists that have these skills listed on their resume here:

  • Data Entry, 8%

    Performed technical data entry for database.

  • Troubleshoot, 7%

    Monitored software/hardware systems, troubleshoot and escalated as needed to appropriate personnel.

  • Computer System, 7%

    Prepared production schedule for computer processing on large-scale mainframe computer systems in the absence of regularly assigned scheduler.

  • Technical Support, 6%

    Provided administrative and technical support related to various operations within the whole Department with minimal and/or no supervision.

  • Desk Support, 4%

    Served as technical/help-desk support for Fixed Income, Equities, International Banking, Asset Management, Research and Back office divisions.

  • Network Printers, 4%

    Network printers, Network connectivity troubleshooting.

Most computer specialists list "data entry," "troubleshoot," and "computer system" as skills on their resumes. We go into more details on the most important computer specialist responsibilities here:

  • Arguably the most important personality trait for a computer specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that computer specialists can use customer-service skills to "provided network troubleshooting and problem diagnosis utilizing data analyzers: and remote client and server administration and customer support. "
  • Another commonly found skill for being able to perform computer specialist duties is the following: listening skills. According to a computer specialist resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how computer specialists use listening skills: "communicated with dod risk management personnel re medmal cases, and treasury payments on these cases. "
  • Another skill that is quite popular among computer specialists is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a computer specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "escalate technical support issues that cannot be addressed by the help desk to the appropriate department. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing computer specialist responsibilities. This resume example shows just one way computer specialists use this skill: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical computer specialist tasks: "united network for organ sharing: technical support, report writing, programming, and end-user support. "
  • Another common skill for a computer specialist to be able to utilize is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. A computer specialist demonstrated the need for this skill by putting this on their resume: "ensured customer support problems were identified, and resolution was the ending result. "
  • See the full list of computer specialist skills.

    We've found that 56.9% of computer specialists have earned a bachelor's degree. Furthermore, 6.6% earned their master's degrees before becoming a computer specialist. While it's true that most computer specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six computer specialists did not spend the extra money to attend college.

    The computer specialists who went onto college to earn a more in-depth education generally studied computer science and business, while a small population of computer specialists studied computer information systems and information technology.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a computer specialist. We've found that most computer specialist resumes include experience from Best Buy, AECOM, and Amazon. Of recent, Best Buy had 11 positions open for computer specialists. Meanwhile, there are 10 job openings at AECOM and 9 at Amazon.

    Since salary is important to some computer specialists, it's good to note that they are figured to earn the highest salaries at Apple, Waymo, and Amazon. If you were to take a closer look at Apple, you'd find that the average computer specialist salary is $119,811. Then at Waymo, computer specialists receive an average salary of $110,112, while the salary at Amazon is $110,027.

    View more details on computer specialist salaries across the United States.

    We also looked into companies who hire computer specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include IBM, Best Buy, and CompuCom Systems Inc.

    The three companies that hire the most prestigious computer specialists are:

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    What Technical Support Specialists Do

    A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

    In this section, we compare the average computer specialist annual salary with that of a technical support specialist. Typically, technical support specialists earn a $27,283 lower salary than computer specialists earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both computer specialists and technical support specialists positions are skilled in troubleshoot, computer system, and technical support.

    There are some key differences in responsibilities as well. For example, a computer specialist responsibilities require skills like "data entry," "cloud computing," "dod," and "system administration." Meanwhile a typical technical support specialist has skills in areas such as "customer service," "math," "customer satisfaction," and "phone calls." This difference in skills reveals how truly different these two careers really are.

    Technical support specialists really shine in the finance industry with an average salary of $60,838. Whereas computer specialists tend to make the most money in the professional industry with an average salary of $78,107.

    Technical support specialists tend to reach similar levels of education than computer specialists. In fact, technical support specialists are 1.8% less likely to graduate with a Master's Degree and 0.6% less likely to have a Doctoral Degree.

    What Are The Duties Of a Computer Engineer?

    A computer engineer is someone who examines, designs, and manages computer hardware and software systems. He/She or she helps in solving issues or any concerns that may occur with the computer's hardware and software as well as assists in the innovation of computer technology. Computer engineers are responsible for computer hardware design, development, research, and test computer systems. They examine components like circuit boards, processors, memory devices, routers, and networks. While, those working with the computer software are in charge of the development, design, and administration of software programs.

    Next up, we have the computer engineer profession to look over. This career brings along a higher average salary when compared to a computer specialist annual salary. In fact, computer engineers salary difference is $20,855 higher than the salary of computer specialists per year.

    A similarity between the two careers of computer specialists and computer engineers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "troubleshoot," "computer system," and "technical support. "

    But both careers also use different skills, according to real computer specialist resumes. While computer specialist responsibilities can utilize skills like "data entry," "desk support," "network printers," and "sql," some computer engineers use skills like "c #," "python," "software development," and "java."

    On average, computer engineers earn a higher salary than computer specialists. There are industries that support higher salaries in each profession respectively. Interestingly enough, computer engineers earn the most pay in the finance industry with an average salary of $117,704. Whereas, computer specialists have higher paychecks in the professional industry where they earn an average of $78,107.

    In general, computer engineers study at higher levels of education than computer specialists. They're 7.6% more likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.

    How an Installation Specialist Compares

    Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

    The third profession we take a look at is installation specialist. On an average scale, these workers bring in lower salaries than computer specialists. In fact, they make a $26,348 lower salary per year.

    Using computer specialists and installation specialists resumes, we found that both professions have similar skills such as "computer system," "sql," and "unix," but the other skills required are very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from computer specialist resumes include skills like "data entry," "troubleshoot," "technical support," and "desk support," whereas an installation specialist might be skilled in "customer service," "ladders," "scaffolding," and "quality measures. "

    Installation specialists are known to earn similar educational levels when compared to computer specialists. Additionally, they're 3.1% less likely to graduate with a Master's Degree, and 0.7% less likely to earn a Doctoral Degree.

    Description Of a Technology Services Specialist

    Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.

    The fourth career we look at typically earns lower pay than computer specialists. On average, technology services specialists earn a difference of $15,154 lower per year.

    While both computer specialists and technology services specialists complete day-to-day tasks using similar skills like data entry, computer system, and technical support, the two careers also vary in other skills.

    Each job requires different skills like "troubleshoot," "desk support," "network printers," and "cloud computing," which might show up on a computer specialist resume. Whereas technology services specialist might include skills like "customer service," "technical service," "patients," and "customer satisfaction."

    Now, let's take a closer look at the financials in each career. The manufacturing industry tends to pay more for technology services specialists with an average of $71,116. While the highest computer specialist annual salary comes from the professional industry.

    The average resume of technology services specialists showed that they earn similar levels of education to computer specialists. So much so that the likelihood of them earning a Master's Degree is 2.0% more. Additionally, they're less likely to earn a Doctoral Degree by 0.5%.