A computer specialist's responsibilities typically revolve around installing and repairing computer hardware and software. They meet with clients to identify their needs, examine and troubleshoot equipment, perform upgrades, and discuss the extent of repairs or replacements to clients. In a company setting, a computer specialist is in charge of overseeing an array of equipment, conducting regular maintenance checks, and performing corrective measures as needed. Furthermore, they must provide technical support, all while implementing the company's policies and regulations.

Computer Specialist Responsibilities

Here are examples of responsibilities from real computer specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage and coordinate multiple simultaneous PC projects.
  • Detail documentation and tracking of work perform, and follow-up via email or telephone as necessary until problem resolution are achieved.
  • Perform diagnostics on computers, setup computers, install computer software, and provide other computer-relate technical assistance.
  • Perform systems analysis to determine effective computer hardware and software applications for various users and departments.
  • Provide systems administrator assistance for applications, hardware, and software development support to staff in a totally Linux environment.
  • Design, develop and programme SQL database, applications in accordance with customer business requirements, timeliness and budget constraints.
  • Install and configure Cisco routers 2600 , 4500 , 7500 and catalyst switches.
  • Troubleshooted/Fix code bugs, configuration problems (web application level) and SQL server errors.
  • Used a variety of complex SQL query techniques (store procedures, data modeling).
  • Instruct and train all clients on accessing their remote VPN connections while outside the office.
Computer Specialist Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Computer Specialist Job Description

Between the years 2018 and 2028, computer specialist jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a computer specialist?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of computer specialist opportunities that are projected to become available by 2028 is 83,100.

Computer specialists average about $34.52 an hour, which makes the computer specialist annual salary $71,792. Additionally, computer specialists are known to earn anywhere from $54,000 to $93,000 a year. This means that the top-earning computer specialists make $39,000 more than the lowest earning ones.

Once you've become a computer specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a technical support specialist, computer engineer, installation specialist, and technology services specialist.

Computer Specialist Jobs You Might Like

Computer Specialist Resume Examples

Computer Specialist Skills and Personality Traits

We calculated that 11% of Computer Specialists are proficient in Hardware, Personal Computers, and Information Technology. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Computer Specialists that have these skills listed on their resume here:

  • Hardware, 11%

    Involved in Configuration Management by working with developers, reviewing software and hardware configurations, and approving test procedures.

  • Personal Computers, 7%

    Provide both basic and advanced problem determination for computer users experiencing complex personal computer operating system and application errors.

  • Information Technology, 6%

    Performed information technology (IT) planning support, hardware/software acquisition, evaluation, computer security, and integration activities.

  • Technical Support, 5%

    Provided administrative and technical support related to various operations within the whole Department with minimal and/or no supervision.

  • Data Entry, 5%

    Supervised Operations and Data Entry personnel.

  • Troubleshoot, 4%

    Monitored software/hardware systems, troubleshoot and escalated as needed to appropriate personnel.

Most computer specialists list "hardware," "personal computers," and "information technology" as skills on their resumes. We go into more details on the most important computer specialist responsibilities here:

  • Arguably the most important personality trait for a computer specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that computer specialists can use customer-service skills to "advise customers on computers and tablets work in geek squad track sales and progress data entry"
  • Another commonly found skill for being able to perform computer specialist duties is the following: listening skills. According to a computer specialist resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how computer specialists use listening skills: "communicated with dod risk management personnel re medmal cases, and treasury payments on these cases. "
  • Another skill that is quite popular among computer specialists is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a computer specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "escalate technical support issues that cannot be addressed by the help desk to the appropriate department. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing computer specialist responsibilities. This resume example shows just one way computer specialists use this skill: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical computer specialist tasks: "assisted with the writing of documentation to setup standards, policies, and procedures for various it projects. "
  • Another common skill for a computer specialist to be able to utilize is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. A computer specialist demonstrated the need for this skill by putting this on their resume: "provided resolution to modems, printers, hard drives, memory cards, usb and wireless products. "
  • See the full list of computer specialist skills.

    We've found that 56.9% of computer specialists have earned a bachelor's degree. Furthermore, 6.6% earned their master's degrees before becoming a computer specialist. While it's true that most computer specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six computer specialists did not spend the extra money to attend college.

    The computer specialists who went onto college to earn a more in-depth education generally studied computer science and business, while a small population of computer specialists studied computer information systems and information technology.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a computer specialist. We've found that most computer specialist resumes include experience from Best Buy, U-Haul, and University of Florida. Of recent, Best Buy had 7 positions open for computer specialists. Meanwhile, there are 6 job openings at U-Haul and 3 at University of Florida.

    Since salary is important to some computer specialists, it's good to note that they are figured to earn the highest salaries at BP America, Northern Trust, and Comsys Information Technology Services. If you were to take a closer look at BP America, you'd find that the average computer specialist salary is $112,740. Then at Northern Trust, computer specialists receive an average salary of $107,869, while the salary at Comsys Information Technology Services is $104,465.

    View more details on computer specialist salaries across the United States.

    We also looked into companies who hire computer specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include IBM, Best Buy, and Verizon Communications.

    The three companies that hire the most prestigious computer specialists are:

      What Technical Support Specialists Do

      A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

      In this section, we compare the average computer specialist annual salary with that of a technical support specialist. Typically, technical support specialists earn a $15,122 lower salary than computer specialists earn annually.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both computer specialists and technical support specialists positions are skilled in hardware, technical support, and troubleshoot.

      There are some key differences in responsibilities as well. For example, a computer specialist responsibilities require skills like "personal computers," "information technology," "data entry," and "dod." Meanwhile a typical technical support specialist has skills in areas such as "customer service," "access points," "phone calls," and "end user." This difference in skills reveals how truly different these two careers really are.

      Technical support specialists tend to reach similar levels of education than computer specialists. In fact, technical support specialists are 4.3% less likely to graduate with a Master's Degree and 1.2% less likely to have a Doctoral Degree.

      What Are The Duties Of a Computer Engineer?

      A computer engineer is someone who examines, designs, and manages computer hardware and software systems. He/She or she helps in solving issues or any concerns that may occur with the computer's hardware and software as well as assists in the innovation of computer technology. Computer engineers are responsible for computer hardware design, development, research, and test computer systems. They examine components like circuit boards, processors, memory devices, routers, and networks. While, those working with the computer software are in charge of the development, design, and administration of software programs.

      The next role we're going to look at is the computer engineer profession. Typically, this position earns a higher pay. In fact, they earn a $15,390 higher salary than computer specialists per year.

      A similarity between the two careers of computer specialists and computer engineers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "hardware," "information technology," and "technical support. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that computer specialist responsibilities requires skills like "personal computers," "data entry," "desk support," and "printers." But a computer engineer might use skills, such as, "c #," "python," "software development," and "c++."

      Computer engineers may earn a higher salary than computer specialists, but computer engineers earn the most pay in the finance industry with an average salary of $109,996. On the other side of things, computer specialists receive higher paychecks in the retail industry where they earn an average of $90,018.

      When it comes to the differences in education between the two professions, computer engineers tend to reach higher levels of education than computer specialists. In fact, they're 16.1% more likely to graduate with a Master's Degree and 1.2% more likely to earn a Doctoral Degree.

      How an Installation Specialist Compares

      Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

      The installation specialist profession generally makes a lower amount of money when compared to the average salary of computer specialists. The difference in salaries is installation specialists making $23,997 lower than computer specialists.

      Using computer specialists and installation specialists resumes, we found that both professions have similar skills such as "hardware," "technical support," and "computer system," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a computer specialist is likely to be skilled in "personal computers," "information technology," "data entry," and "troubleshoot," while a typical installation specialist is skilled in "customer service," "company vehicle," "hand tools," and "quality measures."

      Additionally, installation specialists earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $52,916. Additionally, computer specialists earn an average salary of $90,018 in the retail industry.

      Installation specialists are known to earn lower educational levels when compared to computer specialists. Additionally, they're 6.5% less likely to graduate with a Master's Degree, and 1.1% less likely to earn a Doctoral Degree.

      Description Of a Technology Services Specialist

      Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.

      The fourth career we look at typically earns higher pay than computer specialists. On average, technology services specialists earn a difference of $3,504 higher per year.

      While both computer specialists and technology services specialists complete day-to-day tasks using similar skills like hardware, technical support, and data entry, the two careers also vary in other skills.

      Each job requires different skills like "personal computers," "information technology," "troubleshoot," and "laptops," which might show up on a computer specialist resume. Whereas technology services specialist might include skills like "customer service," "procedures," "email," and "technical service."

      Now, let's take a closer look at the financials in each career. The utilities industry tends to pay more for technology services specialists with an average of $87,020. While the highest computer specialist annual salary comes from the retail industry.

      The average resume of technology services specialists showed that they earn similar levels of education to computer specialists. So much so that the likelihood of them earning a Master's Degree is 2.4% more. Additionally, they're less likely to earn a Doctoral Degree by 0.4%.