FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Computer Support Analyst

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Computer Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $55,027

    Average Salary

What Does A Computer Support Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Computer Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Computer Support Analyst?

Computer Support Analyst Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Computer Support Analyst Career Paths

Computer Support Analyst
Information Technology Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technical Support Engineer Information Technology Consultant Data Analyst
Data Manager
6 Yearsyrs
Information Systems Technician Systems Engineer Senior Software Engineer
Development Manager
8 Yearsyrs
Systems Engineer Lead Technician Technical Support Specialist
Help Desk Manager
6 Yearsyrs
Technical Support Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Technical Support Engineer Senior Systems Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Senior Network Administrator
6 Yearsyrs
Systems Analyst Technical Specialist Desktop Support Technician
Senior Support Technician
5 Yearsyrs
Computer Support Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Computer Support Technician Network Technician Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Information Technology Specialist Network Engineer Systems Engineer
Systems Manager
7 Yearsyrs
Systems Analyst Engineer Sales Engineer
Technical Account Manager
7 Yearsyrs
Systems Engineer Senior Software Engineer Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Technician Technician Service Technician
Technical Services Manager
7 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Show More

Do you work as a Computer Support Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Computer Analyst 3.2 years
PC Support Analyst 3.1 years
Support Analyst 2.3 years
Top Employers Before
Internship 3.5%
Technician 3.5%
Top Employers After
Consultant 3.6%

Do you work as a Computer Support Analyst?

Computer Support Analyst Demographics

Gender

Male

72.1%

Female

26.7%

Unknown

1.2%
Ethnicity

White

61.6%

Hispanic or Latino

14.7%

Black or African American

12.0%

Asian

7.7%

Unknown

4.0%
Show More
Languages Spoken

Spanish

43.5%

French

13.0%

German

8.7%

Arabic

8.7%

Swedish

4.3%

Portuguese

4.3%

Vietnamese

4.3%

Braille

4.3%

Russian

4.3%

Korean

4.3%
Show More

Computer Support Analyst Education

Schools

University of Phoenix

15.8%

University of Maryland - University College

6.6%

University of Washington

6.6%

Strayer University

6.6%

American InterContinental University

6.6%

Eastern Washington University

5.3%

Colorado Technical University

5.3%

Western Washington University

3.9%

Louisiana Tech University

3.9%

University of South Carolina - Columbia

3.9%

Remington College

3.9%

Athens State University

3.9%

Webster University

3.9%

University of Nebraska - Lincoln

3.9%

University of Houston

3.9%

Eastern Kentucky University

3.9%

Saint Leo University

3.9%

Howard University

2.6%

Pasco-Hernando State College

2.6%

Saint Paul's College

2.6%
Show More
Majors

Business

15.6%

Computer Information Systems

15.3%

Computer Science

13.5%

Information Technology

8.4%

Electrical Engineering

7.5%

Computer Networking

6.9%

Management Information Systems

4.5%

Information Systems

3.0%

Computer Systems Security

3.0%

Computer Engineering

2.7%

Accounting

2.7%

Criminal Justice

2.4%

Computer Programming

2.1%

Management

2.1%

Computer Technical Support

2.1%

Computer Applications

2.1%

Electrical Engineering Technology

1.8%

Mathematics

1.8%

Health Care Administration

1.5%

Military Applied Sciences

1.2%
Show More
Degrees

Bachelors

40.6%

Associate

19.1%

Other

17.4%

Masters

15.4%

Certificate

5.2%

Diploma

1.5%

Doctorate

0.7%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Computer Support Analyst Salaries

Job Title Company Location Start Date Salary
Computer Support Analyst 22Nd Century Technologies, Inc. Baltimore, MD Nov 12, 2012 $100,000
Computer Support Analyst Labvantage Solutions, Inc. Somerset, NJ Jan 04, 2016 $86,070
Computer Support Analyst The Jewelry Channel Inc. Austin, TX Jan 15, 2013 $70,429
Computing Support Analyst 1 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Jul 01, 2016 $67,800
Computing Support Analyst 1 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Jan 07, 2016 $67,800
Computer Support Analysts The Jewelry Channel DBA Liquidation Channel Austin, TX Sep 21, 2012 $66,872
Computer Support Analyst The Jewelry Channel Inc. Austin, TX Jan 14, 2016 $65,000 -
$75,000
Computer Support Analyst Avon Products, Inc. Rye, NY Oct 17, 2011 $60,000
CAD Support Analyst Johnson Controls, Inc. Plymouth, MI Sep 22, 2012 $57,699 -
$78,700
Computer Support Analyst Light Industries MD Oct 13, 2010 $48,000
Computer Support Analyst Advanced Insurance Underwriters LLC Hollywood, FL Sep 15, 2012 $47,278
Computer Support Analyst Suhas Ahuja Computer Consulting, Inc. San Jose, CA Oct 01, 2011 $45,200
Computer Support/Analyst Groupware Solutions, Inc. East Brunswick, NJ Nov 28, 2012 $43,827
Computer Support Analyst Instant Tax Service Inc. Bessemer, AL Jun 30, 2014 $43,000
Computer Support Yamaha-Jianshe LLC Missouri City, TX Jan 06, 2010 $41,740
Computer Support Analyst Midland University Fremont, NE May 15, 2015 $41,250
Computer Support Analyst Silver Diner Development, Inc. Rockville, MD Oct 01, 2011 $41,000
Computer Support Fred Chang Houston, TX Nov 30, 2009 $40,070
Computer Support Yamaha-Jianshe LLC Missouri City, TX Jan 06, 2010 $40,070
Computer Support Analyst Jewelry Channel, Inc. Austin, TX Jan 14, 2010 $40,000
Computer Support Analyst Silver Diner Development, Inc. Maryland City, MD Oct 01, 2010 $38,000
Computer Support Analyst Silver Diner Development, Inc. Rockville, MD Oct 01, 2010 $38,000
Computer Support Analyst Teledata Technology Solutions White Plains, NY Apr 22, 2010 $37,835

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Computer Support Analyst?

Have you worked as a Computer Support Analyst? Help other job seekers by rating your experience as a Computer Support Analyst.

Top Skills for A Computer Support Analyst

Show More

  1. Computer
  2. Windows XP
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Performed in-house computer repairs as possible, including adjustments and parts replacements; coordinated service by outside providers as necessary.
  • Maintain Windows XP/Windows Vista/Windows7 environment.
  • Provide Computer Help Desk Support and remote technical support for customers having computer problems
  • Resolve Remote Access connection issues.
  • Served as operating system expert, providing technical support for entire organization.

How Would You Rate Working As a Computer Support Analyst?

Are you working as a Computer Support Analyst? Help us rate Computer Support Analyst as a Career.

Top Computer Support Analyst Employers

Jobs From Top Computer Support Analyst Employers

Related to your recently viewed content