Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Computer Support Analyst

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Computer Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Computer Support Analyst Do At Stanford University

* _
* Provide first line of response to requests for software, peripheral, and networking technical assistance.
* Provide remote problem solution when possible.
* Maintain and constantly improve documentation and knowledge base articels in ticketing system in order to drive self-service support for instructors, students and parents on straighforward issues.
* Resolve basic end-user problems; escalate as appropriate
* Respond to tickets and trouble-shooting requests in the Tech queue from instructors, students and families.
* Work closely with desktop support and development to resolve issues.
* Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
* Troubleshoot issues on main school platforms (Adobe Connect, Powerschool, Canvas and internally developed systems), work with external vendors and internal development team to resolve issues.
* For instance, if users have microphone, video or connectivity issue for the virtual class room platform (Adobe Connect) work with users by suggesting known or recommended solutions.
* Report and find resolutions for unresolved issues by escalating to vendor and Stanford internal resources.
* Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
* Utilizing internal quality monitoring tools (datadog), initiate and schedule sessions with remotely working instructors and students to address persistent virtual class room quality issues due to remote and distributed network and system issues.
* Update daily status reports and shift handover reports if applicable.
* Provide status reports of major issues to leadership and at regular Tech Operations Meeting.
* Apply security best practices.
* Communicate on suggested/recommended practice or actions with suitable levels of the school community and provide support to the users to take corresponding actions.
* Ensure users are assigned appropriate resources.
* Identify and articulate hardware and software resources that can improve efficiency for administrative and instructional staff in addition to the needs of individual staff members for their tasks.
* Collaborate with OHS instructors to record video lectures for their classes.
* Along with instructors, implement best practices for producing video recordings remotely; assist instructors in using the OHS recording studio.
* May include acting as the videographer for lectures and assisting in setting up the recording studio equipment based on the type of lecture.
* Other duties may also be assigned_

What Does A Computer Support Analyst Do At South Nassau Communities Hospital

* Performs routine tasks to maintain computer equipment and their peripherals.
* Supports, and troubleshoots hardware and software problems pertaining to the hospital

Show More

Show Less

How To Become A Computer Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Computer Support Analyst jobs

Add To My Jobs

Computer Support Analyst Career Paths

Computer Support Analyst
Information Systems Technician Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Desktop Support Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Engineer Technical Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Computer Support Technician Network Administrator Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Desktop Support Technician Information Technology Specialist Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Information Technology Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Network Engineer Senior Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Technical Support Technician Technician Technical Manager
Technical Director
7 Yearsyrs
Computer Support Technician Network Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
Show More

Computer Support Analyst Demographics

Gender

  • Male

    73.1%
  • Female

    25.7%
  • Unknown

    1.3%

Ethnicity

  • White

    78.8%
  • Hispanic or Latino

    10.6%
  • Asian

    7.6%
  • Unknown

    1.8%
  • Black or African American

    1.1%
Show More

Languages Spoken

  • Spanish

    47.6%
  • German

    9.5%
  • French

    9.5%
  • Swedish

    4.8%
  • Portuguese

    4.8%
  • Vietnamese

    4.8%
  • Braille

    4.8%
  • Russian

    4.8%
  • Arabic

    4.8%
  • Korean

    4.8%
Show More

Computer Support Analyst

Unfortunately we don’t have enough data for this section.

Computer Support Analyst Education

Computer Support Analyst

Unfortunately we don’t have enough data for this section.

Job type you want
Full Time
Part Time
Internship
Temporary

Real Computer Support Analyst Salaries

Job Title Company Location Start Date Salary
IT Consultant-Technical Computing Support Analyst Occidental Petroleum Corp Houston, TX Nov 19, 2015 $125,600
Computer Support Analyst 22Nd Century Technologies, Inc. Baltimore, MD Nov 12, 2012 $100,000
Webmaster & Computer Support Boca Monkeys Inc. Boca Raton, FL Sep 20, 2012 $87,651
Computer Support Analyst Labvantage Solutions, Inc. Somerset, NJ Jan 04, 2016 $86,070
Computer Programmer Support Analyst SRS Teksoft Inc. New York, NY Aug 07, 2015 $80,000
Computer Support Analyst The Jewelry Channel Inc. Austin, TX Jan 15, 2013 $70,429
Computing Support Analyst 1 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Jul 01, 2016 $67,800
Computing Support Analyst 1 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Jan 07, 2016 $67,800
Computer Support Analysts The Jewelry Channel DBA Liquidation Channel Austin, TX Sep 21, 2012 $66,872
Computer Support Analyst The Jewelry Channel Inc. Austin, TX Jan 14, 2016 $65,000 -
$75,000
Computer Support Analyst Avon Products, Inc. Rye, NY Oct 17, 2011 $60,000
Computer Programmer Support Analyst SRS Teksoft Inc. New York, NY Aug 07, 2015 $58,053
CAD Support Analyst Johnson Controls, Inc. Plymouth, MI Sep 22, 2012 $57,699 -
$78,700
JR. Computer Programmer/Support Analyst C C Pace Systems, Inc. Fairfax, VA Oct 27, 2014 $55,120
Computer Support Analyst Light Industries MD Oct 13, 2010 $48,000
Computer Support Analyst Advanced Insurance Underwriters LLC Hollywood, FL Sep 15, 2012 $47,278
Computer Support Analyst Suhas Ahuja Computer Consulting, Inc. San Jose, CA Oct 01, 2011 $45,200
Computer Support Analyst Instant Tax Service Inc. Bessemer, AL Jun 30, 2014 $43,000
Computer Support Yamaha-Jianshe LLC Missouri City, TX Jan 06, 2010 $41,740
Computer Support Analyst Midland University Fremont, NE May 15, 2015 $41,250
Computer Support Analyst Silver Diner Development, Inc. Rockville, MD Oct 01, 2011 $41,000
Computer Support Fred Chang Houston, TX Nov 30, 2009 $40,070
Computer Support Yamaha-Jianshe LLC Missouri City, TX Jan 06, 2010 $40,070
Computer Support Analyst Jewelry Channel, Inc. Austin, TX Jan 14, 2010 $40,000
Computer Support Analyst Silver Diner Development, Inc. Maryland City, MD Oct 01, 2010 $38,000
Computer Support Analyst Silver Diner Development, Inc. Rockville, MD Oct 01, 2010 $38,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Computer Support Analyst

ComputerHardwareDeskSupportPCComputerSupportNetworkPrintersRemoteAccessTechnicalSupportWindowsServerTroubleshootLaptopsActiveDirectorySetupWindowsXPWindowsNewTechnologyMacVPNWebComputerSystemsUserAccountsLan/Wan

Show More

Top Computer Support Analyst Skills

  1. Computer Hardware
  2. Desk Support
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Ensured that computer hardware, software, and networks are functioning properly and were available and reliable for use.
  • -Provided all other Help Desk support such as resetting passwords, configuring emails, computers, printers and specific software.
  • Set up and deploy newly purchased equipment for users including, PC computers, Apple computers, and peripheral devices.
  • Provided computer support to all faculty, staff and students, including support of all University systems and products.
  • Install and troubleshoot printers, scanners, and monitors, locate directory and/or network printers and connect for appropriate users.

Top Computer Support Analyst Employers