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Computer support analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical computer support analyst skills. We ranked the top skills for computer support analysts based on the percentage of resumes they appeared on. For example, 11.1% of computer support analyst resumes contained technical support as a skill. Continue reading to find out what skills a computer support analyst needs to be successful in the workplace.

15 computer support analyst skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer support analysts use technical support:

Provided first-level technical support for global IT infrastructure supported corporate and franchise employees.
Provide Computer Help Desk Support and remote technical support for customers having computer problems

2. Computer System

Here's how computer support analysts use computer system:

Identify hardware and software specifications for upgrading and replacing computer systems.
Assisted technicians on installation and troubleshooting of computer systems.

3. Desk Support

Here's how computer support analysts use desk support:

Provided all other Help Desk support such as resetting passwords, configuring emails, computers, printers and specific software.
Help desk support functions, weekend day/night IS operation duties, participate in a 7x24 rotational coverage.

4. Computer Support

Here's how computer support analysts use computer support:

Provided superior computer support and problem-solving skills to clients in a customer service environment.
Submitted weekly reports to IT Management regarding Computer Support group activities.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer support analysts use customer service:

Received positive feedback from Senior Level Administration about my excellent customer service skills.
Provide technical and exceptional customer service skills.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer support analysts use troubleshoot:

Install, configure, and troubleshoot Win95 and Mac 7.x workstations using primarily Microsoft Office, APOP and Lotus Notes e-mail.
Operate as service point-of-contact for help-desk; helping to diagnose, troubleshoot, and resolve approximately 10 tickets per day.

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7. PC

Here's how computer support analysts use pc:

Advanced technical knowledge of PC and Mac environments o Ability to perform troubleshooting and preventative maintenance on hardware and software.
Participated in the enterprise network migration of all HQ PC users from Windows 3.x to Win95 on NT servers.

8. Network Printers

Here's how computer support analysts use network printers:

Network printers' set-up, configuration, creation and administration of user and computer accounts.
Handle all aspects of configuration of VPN network routers and network printers.

9. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how computer support analysts use technical assistance:

Provided technical assistance to professional technicians for software/hardware installations or troubleshooting problems via telephone.
Provide day-to-day technical assistance to high end customers for a Government agency.

10. Software Installation

Here's how computer support analysts use software installation:

Completed software installation, modification, and deletion requests using company approved remote control systems.
Perform software installations and system upgrades on AIX servers, including AIX OS updates.

11. Software Problems

Here's how computer support analysts use software problems:

Diagnosed and resolved hardware and software problems.
Analyzed and resolved software problems.

12. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how computer support analysts use problem resolution:

Detailed documentation and tracking of work performed, and follow-up via email or telephone as necessary until problem resolution was achieved.
Coordinated problem resolution with appropriate groups.

13. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how computer support analysts use software issues:

Provided network hook-ups in dorms for students and acted as point of contact for student hardware and software issues.
Performed desktop support to over 6,000 on-site and remote users for software issues.

14. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer support analysts use mac:

Maintained and configured campus Computer Labs in a mixed Windows and Apple Mac environment and ensured software was up to date.
Supported office Network, Mac clients and Servers along with printers and faxes.

15. Workstations

Here's how computer support analysts use workstations:

Migrated local office from 50+ dumb terminals to desktop workstations increasing user productivity.
Provisioned Windows workstations in computer labs throughout campus.

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What skills help Computer Support Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer support analyst resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all computer support analysts possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for computer support analysts?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What computer support analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young computer support analysts need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer support analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer support analyst skills to add to your resume

The most important skills for a computer support analyst resume and required skills for a computer support analyst to have include:

Technical Support
Computer System
Desk Support
Computer Support
Customer Service
Troubleshoot
PC
Network Printers
Technical Assistance
Software Installation
Software Problems
Problem Resolution
Software Issues
Mac
Workstations
Remote Desktop
VPN

Network Connectivity
User Accounts
Computer Equipment
SCCM
Windows XP
Software Support
Peripheral Devices
OS
Technical Issues
Remote Troubleshooting
Lan
Linux
Citrix
SQL
Windows Server
Customer Support
Application Support

Lotus Notes
Management System
Computer Software
Help-Desk Support
Windows NT
Software Applications
Microsoft Windows
Network Issues
Password Resets
Remote Support
Network Troubleshooting
Trouble Tickets
TCP/IP
Connectivity Issues
SharePoint
Unix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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