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Job outlook for computer support analysts in the United States
Computer support analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected computer support analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for computer support analysts are projected over the next decade.
Computer support analyst salaries have increased 9% for computer support analysts in the last 5 years.
There are over 351,180 computer support analysts currently employed in the United States.
There are 105,836 active computer support analyst job openings in the US.
The average computer support analyst salary is $45,287.
Are computer support analyst jobs in demand?
Computer support analyst job and salary trends over time
Computer support analyst jobs over time
Computer support analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 351,180 | 0.10% |
| 2020 | 430,275 | 0.13% |
| 2019 | 356,156 | 0.11% |
| 2018 | 239,289 | 0.07% |
| 2017 | 231,091 | 0.07% |
Average computer support analyst salary over time
Computer support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $45,287 | $21.77 | +3.4% |
| 2024 | $43,795 | $21.06 | +2.3% |
| 2023 | $42,803 | $20.58 | +1.5% |
| 2022 | $42,157 | $20.27 | +1.7% |
| 2021 | $41,468 | $19.94 | +1.6% |
Computer support analyst jobs by state
Most common states for computer support analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 517 | 74% |
| 2 | South Dakota | 869,666 | 256 | 29% |
| 3 | Alaska | 739,795 | 206 | 28% |
| 4 | Maryland | 6,052,177 | 1,389 | 23% |
| 5 | North Dakota | 755,393 | 175 | 23% |
| 6 | Vermont | 623,657 | 142 | 23% |
| 7 | New Mexico | 2,088,070 | 467 | 22% |
| 8 | Virginia | 8,470,020 | 1,781 | 21% |
| 9 | New Hampshire | 1,342,795 | 278 | 21% |
| 10 | Washington | 7,405,743 | 1,503 | 20% |
| 11 | Utah | 3,101,833 | 634 | 20% |
| 12 | Delaware | 961,939 | 189 | 20% |
| 13 | Missouri | 6,113,532 | 1,176 | 19% |
| 14 | Rhode Island | 1,059,639 | 203 | 19% |
| 15 | Massachusetts | 6,859,819 | 1,215 | 18% |
| 16 | Montana | 1,050,493 | 186 | 18% |
| 17 | Wyoming | 579,315 | 105 | 18% |
| 18 | Michigan | 9,962,311 | 1,660 | 17% |
| 19 | South Carolina | 5,024,369 | 877 | 17% |
| 20 | Arkansas | 3,004,279 | 514 | 17% |
Most common cities for computer support analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | DeLand | 1 | 3% | $38,471 |
| 2 | Little Rock | 1 | 1% | $40,081 |
| 3 | Meridian | 1 | 1% | $41,077 |
| 4 | New Haven | 1 | 1% | $48,429 |
| 5 | Palo Alto | 1 | 1% | $61,160 |
| 6 | Tallahassee | 1 | 1% | $38,383 |
| 7 | Aurora | 1 | 0% | $38,597 |
| 8 | San Diego | 1 | 0% | $56,162 |
Computer Support Analyst job outlook: Expert opinions
Our panel of computer support analyst experts
Hampton University
Governors State University
University of Colorado at Colorado Springs
Fairfield University
Western Illinois University
Texas A&M University San Antonio
University of West Florida
University of Washington
Brigham Young University - Idaho
Arizona State University
American University
SUNY Oswego
Wayne State University
Arizona State University
Siena College
Pace University
Lawrence Technological University
SUNY Potsdam
University of Nebraska at Omaha
Grand Valley State University
What general advice would you give to a Computer Support Analyst?
Dr. Yohannes Bekele: By entering the computer engineering profession now, individuals can take advantage of the high skilled-power demand in the field, diverse career paths broadly classified under hardware and software sub-areas, lucrative salaries as compared to other fields, continuous learning opportunities, and the potential for entrepreneurship in changing ideas into startup businesses easily. It is a field that offers long-term growth prospects and the chance to contribute to the development of cutting-edge technologies.
What Computer Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Yohannes Bekele: A computer engineer's daily tasks can be in the hardware or in the software areas. Some common responsibilities in hardware include designing and developing computer hardware components like processors, circuits and memory devices and creating prototypes and testing hardware products to ensure they meet specifications. In addition, analyzing test data and modifying hardware designs as needed is also the responsibility of a computer engineer. For software side, a computer engineer can do writing code and developing software especially focusing on the underlying hardware and interfacing with it such as kernel level programming and debugging existing software programs and ensuring systems run smoothly. Additionally, a computer engineer is responsible for designing and developing electrical systems and components required for computing systems and modification of electrical circuits based on function assessments. For someone entering the field as a junior or new computer engineer, typical daily activities may involve assisting senior engineers, writing code, testing products, attending training sessions focusing on the above mentioned concentration areas, and participating in meetings to learn about ongoing projects.
What will help Computer Support Analysts increase their earning potential?
Dr. Yohannes Bekele: In being a computer engineer, people like all the advantages in the field including attractive compensation packages and lucrative salaries, the intellectual satisfaction of solving complex problems, opportunities for continuous learning and innovation as technology rapidly evolves, ability to work on cutting-edge technologies and contribute to their development and the diverse career paths across hardware, software, embedded systems, and various industries. The main struggle most people have in becoming a computer engineer is its steep learning curve especially when it comes to hardware design and related areas. It takes years to become proficient in the field as compared to other fields such as software programming where a relatively shorter amount of time is enough to join the workforce. In addition, the ever evolving environment with constantly changing technologies, standards, and the need to keep learning new things makes it difficult to achieve the epitome in the field.
What general advice would you give to a Computer Support Analyst?
Rich Manprisio MPM, PMP: Soft skills are necessary always but in regard to technical skills I see AI having a more prevalent role in IT. Graduates will need to look for ways both to leverage AI to help deal with cybersecurity related issues in addition on how AI can aid in complete infrastructure tasks
What Computer Support Analyst skills would you recommend for someone trying to advance their career?
Rich Manprisio MPM, PMP: Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.
What will help Computer Support Analysts increase their earning potential?
Rich Manprisio MPM, PMP: Certifications help set you apart from other graduates. When just starting out focus on vendor neutral certifications that can show potential employers that you are willing to get the necessary additional certifications that are prevalent in the IT field.
Dr. Darshika Perera Ph.D.
Associate ProfessorUniversity of Colorado at Colorado Springs
Computer Engineering
What general advice would you give to a Computer Support Analyst?
Dr. Darshika Perera Ph.D.: One of my main advice for Computer Engineering students is that they should get hands-on experience as much as possible through various courses comprising labs and projects. In order to excel in this field, it is imperative for the students not only to learn the fundamentals but also to get hands-on experience. Also, as professors and educators, we are here to help students to get through their coursework and degree program successfully. Therefore, I would encourage students to have an open dialogue with their professors/instructors, and not to hesitate on approaching them with any concerns/problems encountered during the courses or degree program. My advice is not to get deterred by the years that you have to spend or some of the difficult courses that you have to take, instead consider this as a journey that you are taking to enhance your life and career.
What Computer Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Darshika Perera Ph.D.: Most of our computer engineering students at UCCS get job offers before they graduate with salaries ranging from $80k to $110k. Students should go for industry internships before graduating to familiarize themselves with industry settings and boost their career as well as salary potential. Students should emphasize their technical skills and know-how gained throughout their computer engineering degree program, demonstrate how those skills differentiate from other degree programs (such as computer science) and match with the expertise that companies are looking for, and highlight how they can be a valuable asset to the company to maximize their salary potential when seeking careers in this field.
What will help Computer Support Analysts increase their earning potential?
Dr. Darshika Perera Ph.D.: In the realm of computer engineering, embedded systems design and digital systems design will become more important and prevalent. Students have to learn the state-of-the-art techniques to design embedded systems, which includes programming the embedded microprocessor/microcontrollers using embedded programming such as embedded C, in order to interface with the associated hardware such as sensors and actuators, and also to design corresponding hardware circuits. It is also imperative for the students to learn the state-of-the-art techniques and skills to design digital circuits, using hardware-description languages (HDL) such as Verilog and VHDL. Digital circuit designs, including programmable logic such as FPGAs (Field Programmable Gate Arrays), are becoming very popular among the industry for various applications.
What skills stand out on Computer Support Analyst resumes?
Dr. Harvey Hoffman: The United States Department of Labor, Bureau of Labor Statistics forecasts outstanding and lucrative career opportunities whether graduates specialize in computer engineering, which emphasizes computer design and development, or computer science, which focuses on computing theory, data analysis, cybersecurity, algorithms, and computer networks.
I could predict that the future trends lay solely in the technologies associated with artificial intelligence, robotics, cybersecurity, bioinformatics, embedded systems, and big data, but I would probably be incorrect. The engineering profession faces a whirlwind of technology and social change. It has been said that the half-life of an engineer is about five years, perhaps less. The key to survival is adaptation to a dynamic profession and world. Today's engineers must constantly be aware of technology's changing expectations and learn new skills and competencies.
Newly minted engineers must take ownership of their careers, whether mastering a new computer language or tool or becoming proficient in a totally different discipline. Engineers should consider improving their communication skills to improve interactions with their team, clients, and management. They need to clearly communicate complex ideas and technical project plans. Good writing, listening, and presentation skills are imperative. Today's workforce must take personal initiative to maintain their relevance.
The key to remaining highly employable, successful engineers is to constantly learn, upgrade skills, and constantly adapt to new situations.
Hoyet Hemphill Ph.D.
IDT Program Coordinator and Graduate Advisor, Instructional Design and TechnologyWestern Illinois University
School of Engineering and Technology
What skills stand out on Computer Support Analyst resumes?
Hoyet Hemphill Ph.D.: The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills. Duties most seen include interpreting, summarizing, and communicating data analyses to clients, ability to create forms and strategies to help schools efficiently and effectively collect data, download, review, and interpret school-related data from assessment providers, school spreadsheets, and other systems.
The skills required majorly for the curriculum designer position include understanding by design principles for curriculum design, excellent interpersonal and communication skills, excellent writing skills, ability to create effective and fair assessment methods. The duties include collaborating effectively and extensively with internal and external partners, including content and specialty teams to ensure the curriculum is developed in accordance with all articulated quality standards, overseeing the review/feedback process for all subject curriculum, including coordination of teacher review teams, consensus building, conflict resolution, planning, and decision-making, etc.
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What skills stand out on Computer Support Analyst resumes?
Robert Vinaja Ph.D.: The skills that stand out will depend on the job position you apply for. I do not think there is a set of universal skills that will stand out for any job. Instead, your resume skills must match the expected requirements for a specific job.
What soft skills should all Computer Support Analysts possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
What hard/technical skills are most important for Computer Support Analysts?
Robert Vinaja Ph.D.: -Programming.
-Understand algorithms and data structures.
What skills will help Computer Support Analysts earn the most?
Robert Vinaja Ph.D.: My personal view is that instead of following the skills that command higher salaries, one should focus on a field that you like and feel at ease with. Instead of following the money, one should follow your heart, and money will eventually follow.
Dr. Thomas Gilbar Ph.D.
Chair and LecturerUniversity of West Florida
Electrical and Computer Engineering
What soft skills should all Computer Support Analysts possess?
Dr. Thomas Gilbar Ph.D.: Communication skills, as I mentioned before, are absolutely vital. Note this means not only written but also verbal skills. I have had some excellent students struggle to find a job because their interview and communication skills are lacking. If you are given an opportunity to do a mock interview with the career services department at your University, take it.
Besides that, the soft skills mentioned most often by employers are time and project management. Plan to enthusiastically discuss any projects you worked on from start to finish. If you have no experience, those capstone projects required in just about every engineering program become absolutely vital. Don't skimp just to get it done. Choose a project that you can be proud of and that showcases your abilities. Emphasize any leadership roles you have had and your experience with working on a team.
Don't forget to show that you are willing and able to learn. Computer Engineers work in a very large variety of companies. The chances of your BSCE program covering everything you need are slim to none. Be ready to discuss things that you picked up on your own and emphasize your openness and excitement to learn more.
What hard/technical skills are most important for Computer Support Analysts?
Dr. Thomas Gilbar Ph.D.: There are quite a few hard/technical skills that are important for Computer Engineers. We've found a lot of managers are looking for comfort in a variety of programming languages, including C++, C#, Java, Python, etc. Also, try to have a background in a variety of operating systems (certainly windows and mac, but also having experience on Apple iOS, Android, and even Linux will give you a leg up on the competition). Having at least some experience in data/cyber security is also important these days. On the hardware side, programming and applying microcontrollers and VHDL/Verilog programming are extremely important. VLSI design is also a nice addition to skill sets, though in most cases, not a deal-breaker. Circuit and electronic design are also very important skills to supplement your microcontroller skills.
What skills will help Computer Support Analysts earn the most?
Dr. Thomas Gilbar Ph.D.: Selling yourself is absolutely vital. Technical skills are certainly critical to success as a computer engineer, but the employers we work with are also looking for students who are a good "fit" with their organization. Fit differs by organization, so do your research, so you know what they do and what they're looking for before submitting that resume/cover letter and going into an interview. Show that you don't just want any job, but you want this job and what you can bring to their organization and its goals. Most often, your fit will be determined by showcasing soft skills like communication, leadership, critical thinking, professionalism, teamwork, and other related skills. UWF's Office of Career Development & Community Engagement has developed the Argo2Pro Career Readiness Program, which is designed to provide students with vital career readiness skills and assist them in providing evidence to employers that they are both academically prepared and career-ready. Take advantage of these types of programs. They, like most other Universities, also offer mock interviews, resume reviews and even help students review job offers.
What skills stand out on Computer Support Analyst resumes?
Dr. Thomas Gilbar Ph.D.: Resumes can be tricky things. You want to introduce yourself without overloading the reviewer. Note that this doesn't mean just listing technical skills. I heard from one of our alumni that grammar and misspellings will land a resume into the discard pile almost immediately. I can't emphasize how important it is to proofread resumes and cover letters before submitting them. Keep it neat and easy to follow. It is their first (and possibly only) impression of you, so make it good.
Aside from that, anything that emphasizes your leadership, teamwork, and problem-solving skills is always a plus. Any examples of seeing a project from beginning to end (including budgeting, planning, and design) are good. From a technical standpoint, being up to date on hot programming languages is pretty much required. Knowledge and comfort with a variety of operating systems are also important. Since we are talking about Computer Engineers and not Computer Scientists, make sure to emphasize hardware/software integration skills. Any experience you have with microcontroller design and applications is a huge plus, and don't leave out knowledge of PLD/FPGA design, programming, and testing.
Rania Hussein Ph.D.
Associate Teaching ProfessorUniversity of Washington
Department of Electrical and Computer Engineering
What skills stand out on Computer Support Analyst resumes?
Rania Hussein Ph.D.: Familiarity with embedded systems design and firmware programming. IoT came to the spotlight because of COVID-19 and the need to work on projects remotely. This will likely tend to grow post-pandemic.
What soft skills should all Computer Support Analysts possess?
Rania Hussein Ph.D.: Being coachable, know how to learn and figure things out, effective communication skills, continuous self-development.
What hard/technical skills are most important for Computer Support Analysts?
Rania Hussein Ph.D.: C language and hardware description language, such as Verilog, microcontrollers and FPGA programming, computer organization, and low-level programming in assembly.
What skills will help Computer Support Analysts earn the most?
Rania Hussein Ph.D.: Continuous professional development and working on side projects to learn new technical and marketable skills.
Michael McLaughlin
FacultyBrigham Young University - Idaho
Department of Computer Information Technology
What skills stand out on Computer Support Analyst resumes?
Michael McLaughlin: The ability to solve unstructured problems.
What soft skills should all Computer Support Analysts possess?
Michael McLaughlin: The ability to work well with people.
Robert Rucker
LecturerArizona State University
School of Computing, Informatics, and Decision Systems Engineering
What skills stand out on Computer Support Analyst resumes?
Robert Rucker: Being articulate/communicative is a real positive - being able to write up a coherent report is a big plus.
What soft skills should all Computer Support Analysts possess?
Robert Rucker: Being able to learn a new technology very quickly is critical since that is what my students encounter.
What hard/technical skills are most important for Computer Support Analysts?
Robert Rucker: From step 2, knowing a particular technology very well may not match the employer's needs, so there is a real need to articulate principles (the hard part of education). For example:
1. Need to know how to design and implement ( or contribute to) a 'principled' information base (this is a skill my students encounter routinely)
a. Designing an information system requires knowing multiple levels of analysis and synthesis
- I teach the undergrad and graduate levels of database
( I have been teaching' conceptual level modeling --- using Object role modeling ( this is a layer above ER and relational, and has been underappreciated IMO
b. relational level analysis using SQL
implementational level using T-SQL
c. NoSQL using Couchbase and SQL++ and hence the key-value mode of storage
implementation ( SQL + NoSQL seem essential in this world of federated databases !)
d. Of course, there is the underlying substrate of approaching an info task in the first place!
2. For what it's worth, I also teach big data. Again, finding (understanding) and exemplifying the principles underlying the algorithms and data development is crucial.
Anthony Baron
Teaching Assistant, Associate Software EngineerAmerican University
What skills stand out on Computer Support Analyst resumes?
Anthony Baron: For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.
What soft skills should all Computer Support Analysts possess?
Anthony Baron: The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.
What hard/technical skills are most important for Computer Support Analysts?
Anthony Baron: The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.
What skills will help Computer Support Analysts earn the most?
Anthony Baron: By earning, do you mean financially, career-wise, or most growth? Career-wise, it really depends on what the final goal is. For web developers, learning the programming languages and frameworks for web development would be the way to go. In general, any experience with programming and knowing a little about a lot will be helpful. Having top-level theory knowledge (some but not in-depth) is also very helpful. It will help you better understand what is happening under the hood and determine which methods are more efficient than others. Financially, it really depends on what skills are most in-demand today. Also, getting a Masters opens doors to more job opportunities, and in some companies, allows for a pay increase. However, this is not the case everywhere.
What type of skills will young Computer Support Analysts need?
Mario Bkassiny Ph.D.: In addition to their academic skills, young graduates should be able to effectively communicate across multiple platforms and be able to adapt to changing work environments. Given the various means of communications and collaborations that are available nowadays, young graduates should be able to clearly express their ideas either in a video conference or through the traditional email communications. Effective communication will be essential to succeed as a member of any engineering team.
How do you envision technology impacting Computer Support Analysts in the next 5 years?
Mario Bkassiny Ph.D.: There has been recently a great focus on certain engineering technologies that enable smart systems with fast communications abilities. This has led to a revolution in several technologies such as robotics, artificial intelligence, wireless communications and cloud computing. Innovation in these fields will be essential in the upcoming years in order to keep up with the social and economic needs of modern life. The benefits of these innovations will have a long-lasting effect on our society.
What general advice would you give to a Computer Support Analyst?
Mario Bkassiny Ph.D.: Young graduates should continuously seek every learning opportunity to enhance their professional skills. With the fast growth of engineering technology, it is important for engineers to remain up to date with the most recent innovations in their fields. The learning process does not stop at graduation, but instead, it extends beyond college to the workplace where engineers can gain expert knowledge in their fields.
Dr. Nabil Sarhan Ph.D.
Associate ProfessorWayne State University
Department of Electrical & Computer Engineering
Will there be an enduring impact of the coronavirus pandemic on Computer Support Analysts?
Dr. Nabil Sarhan Ph.D.: It seems that companies will continue to embrace or allow remote work at least for certain jobs, such as those related to software development, computer/system architecture, and VLSI. Therefore, employees may be required to work in geographically distributed teams and should have excellent communication and teamwork skills. In this case of the remote work environment, companies will select future employees primarily based on their skills regardless of their locations, and thus U.S. graduates will likely find themselves in even greater competition against a global workforce.
What certifications/licenses/courses can have the biggest impact for Computer Support Analysts?
Dr. Nabil Sarhan Ph.D.: As graduates will find themselves in even greater competition against a global workforce, they will need to differentiate themselves by enhancing their problem-solving, design, communication, and teamwork skills. Graduates can further enhance their job prospects by obtaining graduate degrees. The industry also appreciates certifications and/or courses in AI, machine learning, embedded systems, cloud computing, VLSI, and security, web development, and software engineering. Collaborating in open-source software and having experience in state-of-the-art tools will be appreciated. If none of these is possible, the student should at least invest the time and effort in completing an impressive graduation or capstone project and should do his/her best in the senior course projects as they will demonstrate having the necessary practical experience.
What will help Computer Support Analysts increase their earning potential?
Dr. Nabil Sarhan Ph.D.: The graduates can increase their earning potential by obtaining master's degrees or certificates based on the current market needs. These qualifications are expected to become increasingly more important because of the rising competition in the marketplace.
Hemanth Kumar Demakethepalli Venkateswara Ph.D.
Assistant Research ProfessorArizona State University
School of Computing Informatics
What will help Computer Support Analysts increase their earning potential?
Hemanth Kumar Demakethepalli Venkateswara Ph.D.: Technology is always rapidly changing. A tried and tested approach to improve professionally is by updating oneself through a process of life-long learning. For example, in the AI field, a researcher updates themselves by attending top-tier AI conferences, reading the latest publications from top-tier conferences, re-implementing the results published in a paper, testing out new libraries that are published, and attempting to generate new ideas. A similar approach can be applied to other areas as well.
What are the biggest trends we'll see in the Computer Support Analyst job market given the pandemic?
Jami Cotler Ph.D.: In the past I've known of tech shops offering work hour flexibility often with required face-to-face team meetings. I think the pandemic has shown across many industries that work can be distributed while maintaining a high level of efficiency and effectiveness. I think we will see more employees in the tech industry having more work from home options post pandemic.
I think the need for tech has also been both recognized and has increased as we have had to rely on it to track and report pandemic data. I think there has also been a great awareness of tech tools such as web conferencing tools such as zoom that have now become commonplace tools for everyone to use. Online delivery services have also experienced greater demand, which increases the demand for tech professionals to work in these areas as well. As I tell my students, it is a really good time to be in this industry.
Dr. Pauline Mosley
Full Professor and Associate Chair of Information TechnologyPace University
Seidenberg School of Computer Science and Information Systems
What are the biggest trends we'll see in the Computer Support Analyst job market given the pandemic?
Dr. Pauline Mosley: There are several big trends; however, in my opinion, the biggest trend we are seeing is an increase in the usage of mobile apps, cloud computing and smart technologies. The pandemic has cultivated a huge demand for these applications. The problematic effects of the pandemic such as the inability to conduct business and interact socially, has heighten the need for these technologies - hence transitioning them from emerging technologies to part of our everyday living.
What soft skills should all Computer Support Analysts possess?
Dr. Pauline Mosley: All graduates should possess strong communication skills, a willingness to take risks, think critically and innovatively. Lastly, they need to be flexible and willing to learn.
What's a day at work look like for a Computer Support Analyst?
Dr. Pauline Mosley: In my opinion a typical day for a recent graduate may entail working various hours throughout the day. In the past work days were considered from 9 to 5; however, with the pandemic and global economy, graduates should expect to work in segments through-out the day or when critical work needs to be completed. So, they should expect to work a few hours in the morning, a few in the afternoon, and possibly a few more late into the evening to accommodate the clientele that may be working in another time zone or part of the world. The concept of "the office" will be redefined by their employer. "The office" could be their homes, or a combination of home and a physical space, or it could be virtual. They should expect to work with people from various cultures and in some cases they may even interact with smart technologies, robotics, or other forms of new technologies. Their work day will be very exciting because they will have a myriad of technological options and the flexibility to decide how they work (whether remote or in-person) to complete various tasks.
Will there be an enduring impact of the coronavirus pandemic on Computer Support Analysts?
Oriehi Destiny Anyaiwe: There is a high possibility that the impact of the coronavirus pandemic will endure but one cannot easily put a time frame to it. This impact will be felt by everyone, not just graduates or computer science graduates in particular. Jobs have been lost, companies are finding it hard to turn a profit and some are needing to close, whereas some others like the tech companies are prospering and doing well. Due to the coronavirus pandemic, the scope and teaching of computer science courses including students' senior projects and research have been coined to groom students to meet unprecedented standards. Thus, I can confidently say that computer science graduates stand at an advantageous position in the post pandemic marketplace; however, there will still be hills to climb so long as the synergy that hitherto existed between the crop of companies suffer.
What's a day at work look like for a Computer Support Analyst?
Oriehi Destiny Anyaiwe: What's a day at work going to look like for a recent graduate?
This pandemic has highly promoted keeping to one's space. A typical day at work be it work-from-home (online), traditional in-person or hybrid will naturally divide the work force into two groups; employees who perform best as lone players vs the socialists/collaborationist. Today, most companies keep as many employees as they can online. Workers are beginning to reorganize their lives around this type of schedule, and they are growing their comfort with this new norm. I think that there are sundry reasons why expectations from employers and employees will have to be adjusted in this regard post pandemic era.
What technical skills for a Computer Support Analyst stand out to employers?
Oriehi Destiny Anyaiwe: Attitude. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good. In today's marketplace, problems/business are tackled with a collaborative view. Employers will like to hire employees that have the skill set and potential to explain problems/solutions to non experts as well as working amicably with them.
What certifications/licenses/courses can have the biggest impact for Computer Support Analysts?
Christopher Lanz: No certificate program or selection makes an applicant competitive with an actual computer scientist. Employers are fully aware that such a person is in the strongest position to learn anything. This is absolutely not true of certificate-earners.
Deepak Khazanchi Ph.D.
Associate Dean for Academic Affairs, Community Engagement & Internationalization Officer, Professor of Information Systems & Quantitative Analysis, Director, Executive Master’s of Science in Information Technology (EMIT) Program, Executive Director, Center for Management of IT (CMIT), Fulbright Grantee (Specialist 2014; Core 2020-21)University of Nebraska at Omaha
College of Information Science & Technology
What are the biggest trends we'll see in the Computer Support Analyst job market given the pandemic?
Deepak Khazanchi Ph.D.: Employment in the computer and information technology field were expected to grow by 11 percent between 2019 and 2029, according to the United States Department of Labor's Bureau of Labor Statistics (BLS). I do not think this will be lower post-Covid; in fact the demand for talented IT workers will substantively higher.
High tech entry level jobs will continue to be in areas such as software development (Java, Javascript, Python, etc.); Agile Methodology; Automation Engineers; AI/ML Developers/Analysts; Cybersecurity; Data Analysts/Data Engineers; Natural Language Processing; DevOPS; Project Management; Cloud Technologists; Parallel Computing; Quantum Computing; Digitalization or Supply Chain and Business Process Automation; Medical/Bio/Health Informaticians with a computing focused understanding of life and medical sciences. The ones in bold are what I would consider hot skills for the future and these will absolutely grow.
I also think general understanding of these important emerging areas will become important for non-IT employees as well. I would argue that all jobs will be "tech" jobs to some extent as automation and industry 4.0/5.0 takes hold across sectors; all college graduates will need to have exposure, if not competence, in aspects of technology that affect all business functions.
What technical skills for a Computer Support Analyst stand out to employers?
Deepak Khazanchi Ph.D.: Please refer to the prior response for purely technical skills; however, I believe that beyond "technical" skills, capabilities such as abstraction, computational thinking, problem solving, sensemaking, empathy, and multidisciplinarity of thinking will become important assets.
What's a good job out of college for Computer Support Analysts?
Deepak Khazanchi Ph.D.: I think the "best" and "interesting" jobs in my view will be those that leverage emerging technical skills such as AI/ML, data analytics, cybersecurity and medical informatics, with the nontechnical capabilities mentioned above.
What are the biggest trends we'll see in the Computer Support Analyst job market given the pandemic?
Chirag Parikh Ph.D.: The biggest trend according to me right now would be digital transformation of workplace. Workplace activities that were happening in-person has now become virtual and technology literacy is going to play a vital role. Cross disciplinary expertise is also going to be very crucial.
Biggest trends in job market according to me would be in the area of robotics, automation, AI, software development, cyber-security and healthcare for sure. This pandemic has created a sense of health awareness among people and we are seeing lot of students opting for healthcare programs (undergraduate and graduate).
What's a good job out of college for Computer Support Analysts?
Chirag Parikh Ph.D.: It is given that technical skills are required as you enter the job market. In the area of Computer Engineering, I feel that graduates should have a breadth of knowledge in most areas of computer engineering and a greater depth of knowledge in at least one area. Programming skills are of utmost importance, as you might not know every possible programming language or its syntax but the basic understanding of programming logic is necessary.
I personally value debugging skills as a must to have as having this makes you a well-rounded engineer no matter what area of engineering you belong to. Next in my list is technical writing and verbal communication skill. Most of the engineers are known to underperform in this skill. I value this skill, as employers would want their engineers to be able to create technical documents as well as present their design to other co-workers and sometimes to other stakeholders.
The last skill I feel that employers would like their employees to have would be to work in a multidisciplinary environment with co-workers from different branches of engineering and other backgrounds.
What technical skills for a Computer Support Analyst stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.