What is a Computer Support Specialist

Computers are essential in our world today. Companies provide their employees with computers or laptops so that they can do their work properly. Desk-bound employees get computers while mobile or field employees get laptops. Whichever device is assigned to you, you must take good care of it. There are times, however, when computers meet challenges despite being well-taken care of. This is when one must call computer support specialists.

Computer Support Specialists are support technicians who specialize in computers. They can do routine maintenance checks and repairs. Depending on the gravity of the concern, computer support specialists may fix the problem remotely or in person. They are also expected to share tips with the clients so that the clients will be able to fix the computer, should problems arise.

If you are someone who enjoys working on computers and is interested in learning how to fix hardware, you may see this as a viable career path. Of course, you need to understand the needs of the most common computers, and you should be able to quickly identify recovery paths.

What Does a Computer Support Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Learn more about what a Computer Support Specialist does

How To Become a Computer Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$66,794
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
89,201
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Computer Support Specialist Career Paths

Computer Support Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Computer Support Specialist resume.

resume icon

Average Salary for a Computer Support Specialist

Computer Support Specialists in America make an average salary of $66,794 per year or $32 per hour. The top 10 percent makes over $93,000 per year, while the bottom 10 percent under $47,000 per year.
Average Salary
$66,794
Find Your Salary Estimate
How much should you be earning as an Computer Support Specialist? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Computer Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Computer Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Computer Support Specialist Resume

At Zippia, we went through countless Computer Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Computer Support Specialist Resume Examples And Templates

Computer Support Specialist Demographics

Computer Support Specialist Gender Statistics

male

75.2 %

female

21.4 %

unknown

3.4 %

Computer Support Specialist Ethnicity Statistics

White

60.9 %

Hispanic or Latino

14.9 %

Asian

10.7 %

Computer Support Specialist Foreign Languages Spoken Statistics

Spanish

50.0 %

Chinese

6.3 %

French

6.3 %
Job Openings

Find the best Computer Support Specialist job for you

0 selections
0 selections
Show More Computer Support Specialist Demographics

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Computer Support Specialist resume.

resume icon

Computer Support Specialist Education

Computer Support Specialist Majors

11.8 %

Computer Support Specialist Degrees

Bachelors

51.1 %

Associate

32.9 %

Masters

5.2 %

Top Colleges for Computer Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
Show More Computer Support Specialist Education Requirements
Job Openings

Find the best Computer Support Specialist job for you

0 selections
0 selections

Online Courses For Computer Support Specialist That You May Like

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4
(1,118)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.2
(439)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.4
(734)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Show More Computer Support Specialist Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Computer Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.3% of computer support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

12 Computer Support Specialist RESUME EXAMPLES

Best States For a Computer Support Specialist

Some places are better than others when it comes to starting a career as a computer support specialist. The best states for people in this position are Massachusetts, Connecticut, New Jersey, and California. Computer support specialists make the most in Massachusetts with an average salary of $69,890. Whereas in Connecticut and New Jersey, they would average $68,573 and $68,409, respectively. While computer support specialists would only make an average of $67,271 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Computer Support Specialist Jobs:
493
Highest 10% Earn:
$99,000
Location Quotient:
1.87
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Computer Support Specialist Jobs:
1,499
Highest 10% Earn:
$94,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Computer Support Specialist Jobs:
1,197
Highest 10% Earn:
$99,000
Location Quotient:
0.83
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Computer Support Specialists

How Do Computer Support Specialist Rate Their Jobs?

Working as a Computer Support Specialist? Share your experience anonymously.
Do you work as a Computer Support Specialist?
Rate how you like work as Computer Support Specialist. It's anonymous and will only take a minute.

Top Computer Support Specialist Employers

Updated August 18, 2021