Computers are essential in our world today. Companies provide their employees with computers or laptops so that they can do their work properly. Desk-bound employees get computers while mobile or field employees get laptops. Whichever device is assigned to you, you must take good care of it. There are times, however, when computers meet challenges despite being well-taken care of. This is when one must call computer support specialists.
Computer Support Specialists are support technicians who specialize in computers. They can do routine maintenance checks and repairs. Depending on the gravity of the concern, computer support specialists may fix the problem remotely or in person. They are also expected to share tips with the clients so that the clients will be able to fix the computer, should problems arise.
If you are someone who enjoys working on computers and is interested in learning how to fix hardware, you may see this as a viable career path. Of course, you need to understand the needs of the most common computers, and you should be able to quickly identify recovery paths.
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
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As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a computer support specialist can determine their career goals through the career progression. For example, they could start out with a role such as technical support specialist, progress to a title such as systems administrator and then eventually end up with the title information technology manager.
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Computer Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Computer Support Specialist2015 - Present
Exxon Mobil•Houston, TX
Computer Laboratory Attendant2014 - 2015
Information technology•Houston, TX
Programmer2013 - 2014
Bachelor's Degree Computer Science2010 - 2013
University of Texas at Austin•Austin, TX
Computer Support Specialist2020 - Present
TEKsystemsNew York, NY
Computer Technician/Manager2019 - 2020
TEKsystemsNew York, NY
Computer Operator2016 - 2019
Associate's Degree Computer Science2014 - 2016
New York Institute of TechnologyOld Westbury, NY
New York, NY
San Antonio, TX
Computer Support Specialist2019 - Present
Best Buy•San Antonio, TX
Computer Networker2018 - 2019
United States Marine•Camp Pendleton South, CA
Computer Support Specialist2010 - 2018
Bachelor's Degree Electrical Engineering2007 - 2010
The University of Texas at Arlington•Arlington, TX
Learn How To Write a Computer Support Specialist Resume
At Zippia, we went through countless Computer Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Computer Support Specialist Resume Examples And Templates
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Worcester, MA • Private
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.3% of computer support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Build a professional computer support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your computer support specialist resume.
Some places are better than others when it comes to starting a career as a computer support specialist. The best states for people in this position are Massachusetts, Connecticut, New Jersey, and California. Computer support specialists make the most in Massachusetts with an average salary of $69,890. Whereas in Connecticut and New Jersey, they would average $68,573 and $68,409, respectively. While computer support specialists would only make an average of $67,271 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.