Computer Support Specialist Job Description

Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to grow with you. Admiral offers: competitive wages, a full-scale benefit program including health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much more!

Current Admiral Beverage Employees (excluding Contractors): Please apply via your internal Workday Account.
Job Description

Primary Location:
Idaho Falls, Idaho

Computer Support Specialist: Installs, modifies, and makes minor repairs to hardware and software systems, tracks inventory and provides technical assistance and training to system users by performing the following duties.

Inspects equipment and reads order sheet listing user requirements to prepare equipment for delivery.Installs or assists installation and maintenance of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.Loads and maintains specified software packages such as operating systems, word processing, spreadsheet and support software and update (network interface, virus protection, etc.) programs into computers.Tracks inventory of hardware and software components and software standardization.Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals.Documents and maintains installation and configuration procedures and specifications.Answers client's inquiries in person and via telephone concerning local and network systems operation.Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation.Refers major hardware problems to service personnel for correction.Attends technical conferences and seminars to keep abreast of new software and hardware product developments, as assigned.Develops training materials such as exercises and visual displays.Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training.Other duties may be assigned by the immediate supervisor or other supervisor at any time.

$22.75 - $30.70 / hr DOE

JST is seeking a Senior Computer Support Specialist to join our technical team within a government environment. The Senior Computer Support Specialist is responsible for providing Tier I and Tier II support to end-users in person, via email and telephone within a help desk environment. Provide troubleshooting support for desktop computers, laptops, peripheral and mobile devices. Install and configure software, setup and maintain user accounts.

This is a full-time position located in Colorado Springs, Colorado. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.
Senior Computer Support Specialist Responsibilities
Support walk-up, telephone or e-mail customer problem resolution; receive, answer and transfer, when required, trouble calls and maintenance requests missions and personnel Assign a ticket number and track communication system outages and repair actions until the issue is resolved Maintain trouble ticket system as well as track and report customer survey results Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs, and restore service to systems; report the status of problem resolution to the affected customer and maintain a historical record of problem resolution Handle Tier 1, Tier 2 issues and escalations Configure mobile communication devices Develop and maintain maintenance management continuity documentation; assign helpdesk ticket numbers and propose restoral priorities to communication systems Track equipment and circuit outages; develop and implement life cycle logistics support for system acquisitions and modifications Conduct trend analysis to evaluate system performance and provide feedback through equipment status reports and job data documentation Track and report software licensing and other pertinent data. Ensure all hardware and software is added to the inventory database prior to installation, dispose of excess hardware and software IAW AFM 33-153, and ensures the disposition is annotated in the database Provide on-call support as needed Comply with certification/education/training requirements as mandated in DoD 8570.01 M (i.e., commercial/industry certifications)



Senior Computer Support Specialist Qualifications
Associates degree in Engineering, Science, Business, IT or relevant field OR equivalent related professional experience Top Secret Clearance required IAT Level II certification (Security+ CE, CCNA, CySA+, etc) required 7+ years of desktop support and device management experience IT Asset Management Audio/Video installation and maintenance Experience creating and maintaining user accounts Trouble ticket management experience Software and hardware installation and configuration Outstanding Customer Service experience Excellent verbal and written communication skills Strong time management



Physical Demands
Must be able to remain in a stationary position 75% of the time Occasionally moves about inside the office to access file cabinets, office machinery, etc Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer Frequently moves standard office equipment up to 25 pounds Must be able to work indoor conditions 90% of the time Occasional travel may be required Must be available for on-call support as needed



Required Clearances and Screenings
Must possess an active Top-Secret Clearance COVID 19 requirements are in line with government policies and CDC guidance



About Joint Strategic Technologies (JST)
No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government, and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.
Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.
JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. JST will not tolerate discrimination or harassment.



Job Posted by ApplicantPro

Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology.
Physical Requirements

This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written

and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.

New Retirement Benefit

The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. Most new employees with the City on or after that date will become compulsory members of FRS. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

Essential Functions

* Provides technical hardware and software support to end users
* Working knowledge in installing and maintaining PC hardware and software,
* Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websites
* Utilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.)
* Provides solutions to end user questions on the usage of hardware and software applications.
* Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using AD
* Provides patches and temporary fix support
* Provides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.)
* Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboards
* Knowledge of Office 365
* Maintains image standards and upkeep of hardware as needed
* Installs and configures computer software
* Configures peripherals devices
* Strong customer service and communication skills
* Strong time management and organizational skills
* The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.

Minimum Qualifications

* High School Diploma or GED
* Two (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilities
* CompTIA A+ certification, and Microsoft MCP certification required within 6 months

Job Based Competencies

* Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution
* Assists with systems administration as directed by or under supervision
* Installs and maintains computer hardware components; implements and administers computer and network operating software
* Provides service desk and technical support to workers
* Enhances current systems as authorized when upgrades become available and according to system requirements
* Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software use
* Ability to analyze technical problems and do abstract problem solving
* Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.
* Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public
* Provides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as needed
* Ability to process information logically (critical thinking) and solve problems
* Ability to effectively communicate in oral and written form
* Maintains knowledge of current technology; assists user departments in defining their computer and software-related needs
* Ability to be an effective team member
* Ability to multi-task and balance the demands of multiple projects