Computer Support Specialist Resume Examples 2023

Research Summary. We analyzed 753 computer support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Accenture and Microsoft. Here are the key facts about computer support specialist resumes to help you get the job:

The average computer support specialist resume is 437 words long
The average computer support specialist resume is 1.0 pages long based on 450 words per page.
Computer support is the most common skill found on a computer support specialist resume. It appears on 7.6% of resumes.

After learning about how to write a professional computer support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Computer Support Specialist Resume Example


Wayne Bradley Computer Support Specialist Contact Information Denver, CO (460) 555-1098 wbradley@example.com Skills IP Proper USE Personal Computers Windows Email SQL Internet Computer Applications OS Computer Operations Employment History Computer Support Specialist 2020 - Present Insight Global Denver, CO Deployed New Software Such as Office 2010, New VPN Software, Deployed New Machines to Designated End Users. Imaged computer systems for re-deployment. Provided support relating to the setup and deployment of Personal Computers (PCs), across the facility. Trained clients and consultants on company's ERP software applications - AS/400 and PC based. Support services either via internet, phone or repair at home or office. Computer Laboratory Attendant 2018 - 2020 El Paso Community College El Paso, TX Provided guided computer hardware and software support to lab users at the University Village Academic Computing center (UVACC). Experience in troubleshooting hardware, software, and all windows operating systems. Repaired and performed maintenance of computer hardware. Perform on-site troubleshooting including hardware and software. Junior Technician 2017 - 2018 Alorica El Paso, TX Performed data entry of customer information into computer system. Referred major hardware or software problems or defective products to vendors or technicians for service. Fieled calls for technical support for netgear routers, print servers, voip, firewall and VPN products. Resolved software and hardware issues with desktops and laptops. Education Some College Courses Electrical Engineering Technology 2017 - 2017 University of Pennsylvania Philadelphia, PA


Logan Olson Computer Support Specialist Contact Info New York, NY (710) 555-2740 lolson@example.com Skills InternetLocal AreaTape LibraryInformation TechnologyComputer OperationsCADMacEnd UserWindowsEngineering Drawings Employment History Computer Support Specialist 2020 - Present TEKsystems New York, NY Provided support for projects and conferences related to hardware setup and software installation. Managed Remedy software which was utilized to track end user issues, technician performance levels and knowledge base data. Provided technical and software support for technical recruiters including Teksystems and Staffmark Developed and implemented an Access database that tracks inventory and facilitates equipment delivery at 3 facilities locations. Document hardware problems and their resolution. Computer Technician/Manager 2019 - 2020 TEKsystems New York, NY Created a branch hardware migration spreadsheet for each of the 240 sites which provided key information for branch migration techs. Performed all moves, adds and changes (MAC) for USAA's network upgrade. Support included installation, break/fix and troubleshooting of desktop hardware, application, OS, network and security issues. Integrate several hardware, software, and/or computer related services to provide an integrated information system. Computer Operator 2016 - 2019 IBM Armonk, NY Diagnosed reasons for software and hardware equipment malfunctions and entered commands to correct errors and stoppage and resume operations. Changed JCL's as needed to restart jobs. Performed backup procedures on other systems. Performed emergency and scheduled IPL's on weekends on multiple LPARS. Provide Technical Support users over the phone with system support questions open, resolve and Close Trouble Tickets. Education Associate's Degree Computer Science 2014 - 2016 New York Institute of Technology Old Westbury, NY


Wayne Bradley Computer Support Specialist Denver, CO (460) 555-1098 wbradley@example.com Experience Computer Support Specialist2020 - Present Insight Global•Denver, CO Deployed New Software Such as Office 2010, New VPN Software, Deployed New Machines to Designated End Users. Imaged computer systems for re-deployment. Provided support relating to the setup and deployment of Personal Computers (PCs), across the facility. Trained clients and consultants on company's ERP software applications - AS/400 and PC based. Support services either via internet, phone or repair at home or office. Computer Laboratory Attendant2018 - 2020 El Paso Community College•El Paso, TX Provided guided computer hardware and software support to lab users at the University Village Academic Computing center (UVACC). Experience in troubleshooting hardware, software, and all windows operating systems. Repaired and performed maintenance of computer hardware. Perform on-site troubleshooting including hardware and software. Junior Technician2017 - 2018 Alorica•El Paso, TX Performed data entry of customer information into computer system. Referred major hardware or software problems or defective products to vendors or technicians for service. Fieled calls for technical support for netgear routers, print servers, voip, firewall and VPN products. Resolved software and hardware issues with desktops and laptops. Skills IPProper USEPersonal ComputersWindowsEmailSQLInternetComputer ApplicationsOSComputer Operations Education Some College Courses Electrical Engineering Technology2017 - 2017 University of Pennsylvania•Philadelphia, PA

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Computer Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Computer Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Computer Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Computer Support Specialist Resume

1. Add Contact Information To Your Computer Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Computer Support Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Computer Science

17.3%

Computer Information Systems

15.7%

Business

11.8%

Information Technology

10.9%

Computer Support Specialist Resume Relevant Education Example #1

Some College Courses In Electrical Engineering Technology 2014 - 2016

University of Pennsylvania Philadelphia, PA

Computer Support Specialist Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Computer Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Computer Support Specialist Skills For Resume

Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
OS Skills
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
Technical Assistance Skills
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
Linux Skills
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for a Computer Support Specialist

Source: Zippia.com

Computer Support, 7.6%

Troubleshoot, 7.4%

Technical Support, 6.8%

Customer Service, 5.5%

Other Skills, 72.7%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Computer Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Computer Technician

Fry's Electronics

Maintained detailed knowledge of current software/hardware requirements and abilities.
Repaired various HP ink and laser printers with OEM parts from manufacturer under warranty
Completed display area setups and cleanup of demonstration models.
Performed maintenance on company's computers and printers to ensure store productivity.
Monitored and troubleshoot Variable Message Signs, weather stations and other field devices along Interstate-81 corridor.

Work History Example # 2

Computer Technician

Kelly Services

Configured TCP/IP for MS Network internet access.
Operated a Helpdesk to efficiently respond to user questions/problems.
Ensured that all network laptop clients in compliance with network security policy regarding OS levels and virus protection.
Installed OS Service packs and virus protection software on remote clients laptops through Net Meeting and SMS services when necessary.
Ensured organized and reliable execution of daily backup operation.

Work History Example # 3

Computer Support Specialist

Dell

Tested various methods of troubleshooting and configurations to complete data migrations, workstation replacements and software installs.
Loaded and configured a variety of software such as MACESS/DIAMOND/VPN/Remote software utility.
Directed site activities to meet service level agreements (SLA's), and ensure clients' expectations were met.
Used Microsoft Deployment Toolkit (MDT) for automating desktop and server deployments.
Responded to requests for technical assistance by phone or email and logged the issue in a help desk management system.

Work History Example # 4

Computer Support Specialist

Citi

Presided over semi-annual Disaster Recovery tests with clients to guarantee maximum data/application integrity and availability across multiple remote sites.
Connected to remote users' laptops with VNC and RDP to install and configure various software applications and peripherals.
Delivered desktops to business associates.
Managed deployment of applications to all desktops using HP OpenView Configuration Manager.
Upgraded hard drives and memories allowing support for Windows 7 installment.

5. Highlight Your Computer Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your computer support specialist resume:

Certified Network Computer Technician (CNCT)
Security 5 Certification
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Technology Specialist (MCTS)
Master Certified Electronics Technician (CETma)
Certified Information Security Manager (CISM)
Certified Instrumentation Specialist (CIS)

6. Finally, Add a Computer Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Five Key Resume Tips For Writing A Computer Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Install, configure, troubleshoot and resolve problems on a variety of commercial and proprietary software via on-site support.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.

Communicate with customers to troubleshoot and resolve hardware and software issues.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Gathered information from customers to ensure proper configurations for replaced workstations, minimizing downtime and achieving 0% lease extension costs.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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