5 Computer Support Specialist Resume Examples

Five Key Resume Tips For Writing A Computer Support Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Computer Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Computer Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Computer Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Logan Olson
Computer Support Specialist
Employment History
Computer Support Specialist2020 - Present
TEKsystemsNew York, NY
  • Provided support for projects and conferences related to hardware setup and software installation.
  • Managed Remedy software which was utilized to track end user issues, technician performance levels and knowledge base data.
  • Provided technical and software support for technical recruiters including Teksystems and Staffmark
  • Developed and implemented an Access database that tracks inventory and facilitates equipment delivery at 3 facilities locations.
  • Document hardware problems and their resolution.
Computer Technician/Manager2019 - 2020
TEKsystemsNew York, NY
  • Created a branch hardware migration spreadsheet for each of the 240 sites which provided key information for branch migration techs.
  • Performed all moves, adds and changes (MAC) for USAA's network upgrade.
  • Support included installation, break/fix and troubleshooting of desktop hardware, application, OS, network and security issues.
  • Integrate several hardware, software, and/or computer related services to provide an integrated information system.
Computer Operator2016 - 2019
IBMArmonk, NY
  • Diagnosed reasons for software and hardware equipment malfunctions and entered commands to correct errors and stoppage and resume operations.
  • Changed JCL's as needed to restart jobs.
  • Performed backup procedures on other systems.
  • Performed emergency and scheduled IPL's on weekends on multiple LPARS.
  • Provide Technical Support users over the phone with system support questions open, resolve and Close Trouble Tickets.
Education
Associate's Degree In Computer Science2014 - 2016
New York Institute of TechnologyOld Westbury, NY
 
 
Contact Information
New York, NY
(710) 555-2740
lolson@example.com
Skills
Internet
Local Area
Tape Library
Information Technology
Computer Operations
CAD
Mac
End User
Windows
Engineering Drawings
 
 
Noah Morris
Computer Support Specialist
San Antonio, TX
(210) 555-3346
nmorris@example.com
Skills
Peripheral EquipmentElectronic EquipmentComputer RepairNetwork SecurityLANWindowsTcp/IpSystem AdministrationUser InterfaceComputer Software
 
 
Employment History
Computer Support Specialist2019 - Present
Best BuySan Antonio, TX
  • Diagnosed hardware and software issues as needed
  • Enhanced system compatibility by lining computer systems within client organizations.
  • Solve problems directly with hardware and software manufacturers.
Computer Networker2018 - 2019
United States MarineCamp Pendleton South, CA
  • Provide assistance with installation/upgrade of software and hardware.
  • Installed and Maintain Rental Property software database on Windows workstation server.
Computer Support Specialist2010 - 2018
ADTArlington, TX
  • Supported both customers and technicians in troubleshooting hardware and software issues for Dell computers logging all calls in DellServ.
  • Supported both validated and non-validated hardware and software in offices, labs and the company's Vivarium.
  • Served as Software Support Specialist Operations Analyst Tier3, 2015 2016.
  • Created and managed all Microsoft Active Directory network and MS Exchange accounts in manufacturing facilities and offices around the globe.
Education
Bachelor's Degree of Electrical Engineering2007 - 2010
The University of Texas at ArlingtonArlington, TX
 
 
Wayne Bradley
Computer Support Specialist
Contact Information
Denver, CO
(460) 555-1098
wbradley@example.com
Skills
  • IP
  • Proper USE
  • Personal Computers
  • Windows
  • Email
  • SQL
  • Internet
  • Computer Applications
  • OS
  • Computer Operations
 
 
Employment History
Computer Support Specialist2020 - Present
Insight Global
Denver, CO
  • Deployed New Software Such as Office 2010, New VPN Software, Deployed New Machines to Designated End Users.
  • Imaged computer systems for re-deployment.
  • Provided support relating to the setup and deployment of Personal Computers (PCs), across the facility.
  • Trained clients and consultants on company's ERP software applications - AS/400 and PC based.
  • Support services either via internet, phone or repair at home or office.
Computer Laboratory Attendant2018 - 2020
El Paso Community College
El Paso, TX
  • Provided guided computer hardware and software support to lab users at the University Village Academic Computing center (UVACC).
  • Experience in troubleshooting hardware, software, and all windows operating systems.
  • Repaired and performed maintenance of computer hardware.
  • Perform on-site troubleshooting including hardware and software.
Junior Technician2017 - 2018
Alorica
El Paso, TX
  • Performed data entry of customer information into computer system.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Fieled calls for technical support for netgear routers, print servers, voip, firewall and VPN products.
  • Resolved software and hardware issues with desktops and laptops.
Education
Some College Courses of Electrical Engineering Technology2017 - 2017
University of Pennsylvania
Philadelphia, PA
 
 
Julia Scott
Computer Support Specialist
Contact Info
Rochester, NY
(400) 555-5663
jscott@example.com
Skills
New Equipment
Software Inventory
Photoshop
Backup
Total Solution
TVS
Timely Fashion
Remedial Action
Database
Sharepoint
Employment History
Computer Support Specialist2018 - Present
Sutherland Global ServicesRochester, NY
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Supported Windows and Mac operating systems * Support any electronic device that connects to a network.
  • Assisted all employees with desktop, application, hardware and managed video conference system.
Computer System Specialist2015 - 2018
StaplesRochester, NY
  • Train new technicians on Staples computer repair policies and procedures Setup new computer for in home and office.
  • Provided hardware and software information to customers in the retail technology department.
  • Conducted system performance monitoring to maintain productivity and a smooth operation.
Electronics Sales Associate2013 - 2015
WalmartChicago, IL
  • Received, opened, unpacked and issued sales floor merchandise.
  • Stock Shelves, troubleshoot customer issues with electronics such as cell phones tablets and computers.
  • Have a wide range of knowledge on products and problems customers might encounter Stock shelves according to what needed to be replenished
  • Stock shelves and unload merchandise off trucks and scan products for invintory.
Education
High School Diploma of null2013 - 2013
 
 
Michael Armstrong
Computer Support Specialist
Houston, TX
(920) 555-3402
marmstrong@example.com
Experience
Computer Support Specialist2015 - Present
Exxon MobilHouston, TX
  • Arranged resource relocations Worked on special projects that improved department schedules and service levels
  • Resolved a VBA/VB Script MS Access issue where a local database needed the current year for an index/counter IDX file.
  • Performed Software Installations, Hardware Repairs, Server Upgrades, Computer Refreshes and Install peripherals for clientele.
  • Deploy new software, install new computers for new users, troubleshoot hardware and software issues.
Computer Laboratory Attendant2014 - 2015
Information technologyHouston, TX
  • Resolved hardware and software issues confronted by students.
  • Assisted with Information Technology student orientation events.
  • Earned commendations for team work, flexibility, and working excellent in Information Technology support to student and faculty.
  • Opened, troubleshoot and resolve tickets.
Programmer2013 - 2014
IBMAustin, TX
  • Involved in multi-tier Java EE design and Hibernate, Code deployed on Tomcat web server.
  • Developed pages in HTML, CSS, JavaScript and JQUERY to meet the requirements.
  • Installed and supported CTG (CICS Transaction Gateway) in OS/390 USS (Unix System Services) environment.
  • Maintained the build server and scripts that converted DITA files into XHTML and PDF.
  • Experience in using HMTL, DHTML, XML, DTD, XLST and CSS to develop web interfaces.
  • Key Achievements Successfully executed faculty migration to SharePoint ahead of schedule.
Skills
PerlHardwareComputer EquipmentSASSVNRemedial ActionCSSQCJSPCobol
Education
Bachelor's Degree In Computer Science2010 - 2013
University of Texas at AustinAustin, TX
 
 
Logan Olson
Computer Support Specialist
Employment History
Computer Support Specialist2020 - Present
TEKsystemsNew York, NY
  • Provided support for projects and conferences related to hardware setup and software installation.
  • Managed Remedy software which was utilized to track end user issues, technician performance levels and knowledge base data.
  • Provided technical and software support for technical recruiters including Teksystems and Staffmark
  • Developed and implemented an Access database that tracks inventory and facilitates equipment delivery at 3 facilities locations.
  • Document hardware problems and their resolution.
Computer Technician/Manager2019 - 2020
TEKsystemsNew York, NY
  • Created a branch hardware migration spreadsheet for each of the 240 sites which provided key information for branch migration techs.
  • Performed all moves, adds and changes (MAC) for USAA's network upgrade.
  • Support included installation, break/fix and troubleshooting of desktop hardware, application, OS, network and security issues.
  • Integrate several hardware, software, and/or computer related services to provide an integrated information system.
Computer Operator2016 - 2019
IBMArmonk, NY
  • Diagnosed reasons for software and hardware equipment malfunctions and entered commands to correct errors and stoppage and resume operations.
  • Changed JCL's as needed to restart jobs.
  • Performed backup procedures on other systems.
  • Performed emergency and scheduled IPL's on weekends on multiple LPARS.
  • Provide Technical Support users over the phone with system support questions open, resolve and Close Trouble Tickets.
Education
Associate's Degree In Computer Science2014 - 2016
New York Institute of TechnologyOld Westbury, NY
 
 
Contact Information
New York, NY
(710) 555-2740
lolson@example.com
Skills
Internet
Local Area
Tape Library
Information Technology
Computer Operations
CAD
Mac
End User
Windows
Engineering Drawings
 
 
Noah Morris
Computer Support Specialist
San Antonio, TX
(210) 555-3346
nmorris@example.com
Skills
Peripheral EquipmentElectronic EquipmentComputer RepairNetwork SecurityLANWindowsTcp/IpSystem AdministrationUser InterfaceComputer Software
 
 
Employment History
Computer Support Specialist2019 - Present
Best BuySan Antonio, TX
  • Diagnosed hardware and software issues as needed
  • Enhanced system compatibility by lining computer systems within client organizations.
  • Solve problems directly with hardware and software manufacturers.
Computer Networker2018 - 2019
United States MarineCamp Pendleton South, CA
  • Provide assistance with installation/upgrade of software and hardware.
  • Installed and Maintain Rental Property software database on Windows workstation server.
Computer Support Specialist2010 - 2018
ADTArlington, TX
  • Supported both customers and technicians in troubleshooting hardware and software issues for Dell computers logging all calls in DellServ.
  • Supported both validated and non-validated hardware and software in offices, labs and the company's Vivarium.
  • Served as Software Support Specialist Operations Analyst Tier3, 2015 2016.
  • Created and managed all Microsoft Active Directory network and MS Exchange accounts in manufacturing facilities and offices around the globe.
Education
Bachelor's Degree of Electrical Engineering2007 - 2010
The University of Texas at ArlingtonArlington, TX
 
 
Wayne Bradley
Computer Support Specialist
Contact Information
Denver, CO
(460) 555-1098
wbradley@example.com
Skills
  • IP
  • Proper USE
  • Personal Computers
  • Windows
  • Email
  • SQL
  • Internet
  • Computer Applications
  • OS
  • Computer Operations
 
 
Employment History
Computer Support Specialist2020 - Present
Insight Global
Denver, CO
  • Deployed New Software Such as Office 2010, New VPN Software, Deployed New Machines to Designated End Users.
  • Imaged computer systems for re-deployment.
  • Provided support relating to the setup and deployment of Personal Computers (PCs), across the facility.
  • Trained clients and consultants on company's ERP software applications - AS/400 and PC based.
  • Support services either via internet, phone or repair at home or office.
Computer Laboratory Attendant2018 - 2020
El Paso Community College
El Paso, TX
  • Provided guided computer hardware and software support to lab users at the University Village Academic Computing center (UVACC).
  • Experience in troubleshooting hardware, software, and all windows operating systems.
  • Repaired and performed maintenance of computer hardware.
  • Perform on-site troubleshooting including hardware and software.
Junior Technician2017 - 2018
Alorica
El Paso, TX
  • Performed data entry of customer information into computer system.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Fieled calls for technical support for netgear routers, print servers, voip, firewall and VPN products.
  • Resolved software and hardware issues with desktops and laptops.
Education
Some College Courses of Electrical Engineering Technology2017 - 2017
University of Pennsylvania
Philadelphia, PA
 
 
Julia Scott
Computer Support Specialist
Contact Info
Rochester, NY
(400) 555-5663
jscott@example.com
Skills
New Equipment
Software Inventory
Photoshop
Backup
Total Solution
TVS
Timely Fashion
Remedial Action
Database
Sharepoint
Employment History
Computer Support Specialist2018 - Present
Sutherland Global ServicesRochester, NY
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Supported Windows and Mac operating systems * Support any electronic device that connects to a network.
  • Assisted all employees with desktop, application, hardware and managed video conference system.
Computer System Specialist2015 - 2018
StaplesRochester, NY
  • Train new technicians on Staples computer repair policies and procedures Setup new computer for in home and office.
  • Provided hardware and software information to customers in the retail technology department.
  • Conducted system performance monitoring to maintain productivity and a smooth operation.
Electronics Sales Associate2013 - 2015
WalmartChicago, IL
  • Received, opened, unpacked and issued sales floor merchandise.
  • Stock Shelves, troubleshoot customer issues with electronics such as cell phones tablets and computers.
  • Have a wide range of knowledge on products and problems customers might encounter Stock shelves according to what needed to be replenished
  • Stock shelves and unload merchandise off trucks and scan products for invintory.
Education
High School Diploma of null2013 - 2013
 

What Should Be Included In A Computer Support Specialist Resume

1

1. Add Contact Information To Your Computer Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Computer Support Specialist Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Computer Support Specialist Resume Relevant Education Example #1
Some College Courses In Electrical Engineering Technology 2014 - 2016
University of Pennsylvania Philadelphia, PA
Computer Support Specialist Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Computer Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Computer Support Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Computer Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Information Technology Assistant
American Express
  • Used Python to develop user-friendly applications for the Risk and Information Management team.
  • Created all detailed design documentation for the VMware and Exchange infrastructure.
  • Answered incoming telephone calls, monitored and managed group email while providing immediate solutions whenever possible.
  • Tested and maintained Linux 7.2 SuSE on Servers.
  • Managed all Ad Hoc MIS reports for Establishment Services which often required developing custom SQL/SAS queries against mainframe merchant tables.

Work History Example # 2
Information Technology Specialist
The Home Depot
  • Designed and implemented security auditing procedures; including gathering and retaining evidence for Human Resource and possible criminal investigations.
  • Worked in tool rental, small engine repair, garden, electrical, hardware, garden and plumbing departments.
  • Educated and trained associates on Inventory Management software and hardware applications.
  • Leveraged the latest developments in Modern JavaScript frameworks.
  • Participated in business/technical/ design reviews to identify potential design flaws and obstacles prior to the testing phase of the SDLC.

Work History Example # 3
LAN Administrator
JPMorgan Chase
  • Configured IIS and Weblogic for applications migrating into the shared server farm.
  • Provided off-hour support for desktop users to ensure business continuity.
  • Performed troubleshooting of complex Level I and Level II technical issues.
  • Installed, configured and maintained a server infrastructure that was comprised of NetWare, Windows NT and RS/6000 systems.
  • Assigned to PC refresh and move projects including a site move for 90 clients and server hardware.

Work History Example # 4
Services Desk Technician
Boeing Employees Credit Union
  • Imaged, configured, and installed desktop PC's and laptops.
  • Imaged 15-30 HP Desktops and Laptops daily for XP rollout using Symantec Ghost.
  • Strengthened Vendor Management processes to build effective, collaborative relationships with external strategic partners and those within the firm.
  • Researched problems relating to hardware, operating systems and applications and then carried out solutions until issue was resolved with user.
  • Performed troubleshooting on network connectivity, desktop configuration, printer connectivity, and network access issues regarding permissions and group memberships.

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5

5. Highlight Your Computer Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your computer support specialist resume:

  1. Certified Network Computer Technician (CNCT)
  2. Security 5 Certification
  3. Microsoft Certified Desktop Support Technician (MCDST)
  4. Microsoft Certified Technology Specialist (MCTS)
  5. Master Certified Electronics Technician (CETma)
  6. Certified Information Security Manager (CISM)
  7. Certified Instrumentation Specialist (CIS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021