Research Summary. Below we've compiled a list of the most important skills for a computer support specialist. We ranked the top skills based on the percentage of computer support specialist resumes they appeared on. For example, 7.6% of computer support specialist resumes contained computer support as a skill. Let's find out what skills a computer support specialist actually needs in order to be successful in the workplace.

  • The most common hard skill for a computer support specialist is computer support. 7.6% computer support specialists have this skill on their resume.
  • The second most common hard skill for a computer support specialist is troubleshoot appearing on 7.4% of resumes. The third most common is technical support on 6.8% of resumes.
  • Three common soft skills for a computer support specialist are customer-service skills, listening skills and problem-solving skills.

Below we've compiled a list of the most important skills for a computer support specialist. We ranked the top skills based on the percentage of computer support specialist resumes they appeared on. For example, 7.6% of computer support specialist resumes contained computer support as a skill. Let's find out what skills a computer support specialist actually needs in order to be successful in the workplace.

15 Essential Computer Support Specialist Skills For Your Resume And Career

1. Computer Support

Here's how computer support is used on computer support specialist resumes:
  • General computer support and troubleshooting, to more in-depth systems and server administration
  • Worked with subject matter specialists in developing and providing software computer support.
  • Promoted to System Support Specialist from Computer Support Specialist.
  • Developed position of research computer support specialist.
  • Delivered one-on-one computer support for 100+ personnel.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how troubleshoot is used on computer support specialist resumes:
  • Performed domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
  • Configure computers for Cisco Wireless Access Point connectivity; troubleshoot wireless issues.
  • Collaborated with telecommunication vendor to troubleshoot T-1 lines and company-wide phone problems.
  • Monitored and troubleshoot batch jobs processes critical to daily operation.
  • Monitor, perform maintenance and troubleshoot encrypted military computers.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support is used on computer support specialist resumes:
  • Provided over-the-phone and in-person technical support to Florida National Guard installations and Department of Military Affairs offices.
  • Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.
  • Developed an increase in technical support documentation and implemented an organizational plan for future IT growth.
  • Promoted to provide operating systems planning, consultations, hardware/software installations, upgrades and technical support.
  • Provided daily technical support and assistance with computer systems, hardware/software, and peripheral device usage.

And if you’re looking for a job, here are the five top employers hiring now:

  1. TIBCO Software Jobs (27)
  2. Informatica Jobs (23)
  3. Cisco Jobs (66)
  4. Microsoft Jobs (184)
  5. HP Jobs (17)

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on computer support specialist resumes:
  • Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
  • Provided excellent customer service and communications in accordance with the company's internal service level agreement.
  • Assisted in the creation and implementation of call-monitoring and scoring procedures for customer service representatives.
  • Key Quality Coordinator with outstanding customer service-commended for soft skill ability.
  • Created and/or modified technical documentation for the Customer Service Center Team.

5. Desk Support

Here's how desk support is used on computer support specialist resumes:
  • Prepare documentation and procedures for Help Desk supported installations.
  • Help Desk Support: Assisted in responding to Help Desk calls, either verbally or as dispatched through on-campus visits.
  • Provided Tier 1 level help desk support via in-person, phone, email, teleconference, or remote access.
  • Provided comprehensive Help Desk support and trained office staff on system use, computer maintenance and advanced troubleshooting.
  • Managed networking, CAD and computer desktop and help desk support for 80+ employees in 3 locations.

6. Computer System

Here's how computer system is used on computer support specialist resumes:
  • Maintained sophisticated computer systems with various Windows and Linux based operating systems for an academic institution.
  • Managed life-cycle physical inventory, database management, and disposition of computer systems and peripherals.
  • Maintained computer system in college lab, performing routine maintenance and adequate system security.
  • Executed daily operations of ticket monitoring Oversaw the daily performance of computer systems.
  • Managed service issues concerning Windows-based enterprise computer systems escalated from Tier 1 support.

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7. Network Printers

Here's how network printers is used on computer support specialist resumes:
  • Performed network printer installation and administration using LPR and HP JetDirect Admin
  • Maintained workstations, laptop computers and network printers on unclassified/classified networks.
  • Perform minor troubleshooting and maintenance repair work on Window NT servers and network printers for the branch.
  • Install, maintain, and support various network printers throughout the organization at all sites.
  • Run printer reports for all network printers in OSA and fax my calculated results.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how mac is used on computer support specialist resumes:
  • Administered DeployStudio Server for Mac OS operating system deployment and software distribution.
  • Managed over 3,500 Windows clients via SCCM and PowerShell, and 250 Mac OS X clients via open source solutions.
  • Implemented mass imaging solutions via NetRestore (Mac), Norton Ghost (PC), and FOG (Linux)
  • Created, administered, configured maintained and troubleshot FTP site on Mac Server using Mac OS Server Administrator.
  • Utilize a Mac and Windows 10 to solve issues from over 13,000 users, including students and faculty.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how os is used on computer support specialist resumes:
  • Processed 30+ company smart-phones of 8 different models containing Windows CE or Palm OS using Nokia Wireless Sync through Verizon.
  • Installed & configure new OS X (Panther) computer for faculty & students as well as computer labs.
  • Solve operational and repair issues for customers using UPS Shipping Software on all/any OS platforms, without supervision.
  • Deployed new machines, installing OS, applications, drivers, and network configurations.
  • Participated in vulnerability resolution for both OS and specific applications on the OIG network.

10. User Support

Here's how user support is used on computer support specialist resumes:
  • Prepared written technical documentation as needed for user support issues or system documentation.
  • Provide technical and user support for both video and audio teleconferencing equipment.
  • Provided end-user support and training for programming applications.
  • Provide technical end-user support, including telephonic and in person support, for Windows 2000 and XP laptop/workstation and peripherals.
  • Provided end-user support of 2200 associates in a Windows XP/NT environment including a company-wide upgrade to MS Office Professional.

11. Computer Software

Here's how computer software is used on computer support specialist resumes:
  • Provide solutions to user inquiries regarding computer software or hardware operation to resolve problems.
  • Resolve issues by answering user inquiries regarding computer software or hardware operation.
  • Answered user questions regarding computer software or hardware operation.
  • Supported users regarding computer software and hardware operation.
  • Answered user inquiries regarding computer software.

12. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how technical assistance is used on computer support specialist resumes:
  • Provide technical assistance, support and advice to individuals within our organization at different location.
  • Conducted computer diagnostics to determine nature of problems and provided technical assistance.
  • Conducted computer diagnostics on office computers and provided technical assistance to users.
  • Delivered technical assistance and training for Personal Computer users of the company.
  • Provided technical assistance to other technicians guaranteeing continuity of operations.

13. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how linux is used on computer support specialist resumes:
  • Install and Configure Linux and Windows based operating systems onto client s laptops and PC units.
  • Level II support of various operating systems to include Microsoft, Apple and Linux platforms.
  • Established a new process for mass imaging machines using Linux with a fast turnaround time.
  • Installed, maintain and upgrade the Linux Server that hosts the Graduate Placement System.
  • Established a new process for imaging machines using Linux and wrote documentation for it.

14. Help-Desk Support

Here's how help-desk support is used on computer support specialist resumes:
  • Provided computer help-desk support and technical training on hardware/software to end users.
  • Provided computer help-desk support via telephone and email communication with Travel Agents.
  • Provided technical help-desk support for Delta employees using proprietary software.
  • Performed help-desk support using remedy ticket daily.
  • Performed help-desk support duties including troubleshooting system issues.

15. Microsoft Windows

Here's how microsoft windows is used on computer support specialist resumes:
  • Executed installation of Microsoft Windows operating systems, hardware, and appropriate software/drivers.
  • Led the design, installation, and integration of a Microsoft Windows based system architecture for a division of 100 people.
  • Configured Microsoft Windows PC s, laptops, and VoIP Phones for all new hires within the company.
  • Install and maintain MDOT authorized applications on SHA workstations to include: Microsoft Windows O.S.
  • Involved in creating and installing images for both Microsoft Windows and Apple Macintosh computers.
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The eight most common skills based on Computer Support Specialist resumes in 2023.

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List Of Skills To Add To Your Computer Support Specialist Resume

According to recent trends, the most relevant computer support specialist Resume Keywords for your resume are:

  • Computer Support
  • Troubleshoot
  • Technical Support
  • Customer Service
  • Desk Support
  • Computer System
  • Network Printers
  • Mac
  • OS
  • User Support
  • Computer Software
  • Technical Assistance
  • Linux
  • Help-Desk Support
  • Microsoft Windows
  • Peripheral Equipment
  • Software Applications
  • Lan
  • SQL
  • User Accounts
  • Software Issues
  • PCS
  • Workstations
  • Network Connectivity
  • Software Support
  • Word Processing
  • Windows XP
  • Network Troubleshooting
  • Windows Server
  • Computer Equipment
  • Technical Issues
  • User Inquiries
  • Software Problems
  • Network Support
  • Remote Desktop
  • VPN
  • TCP/IP
  • Software Installation
  • SCCM
  • Network Issues
  • Trouble Tickets
  • Technical Problems
  • Unix
  • Training Materials
  • Technical Manuals
  • SharePoint
  • Citrix
  • VMware
  • Remedial Action

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Online Courses For Computer Support Specialists

One of the best ways to acquire the skills needed to be a computer support specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since computer support specialists benefit from having skills like computer support, troubleshoot, and technical support, we found courses that will help you improve these skills.

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4. Desktop IT Support Level 1 & 2 in real life (Troubleshooting


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12. Computer Basics, Computer Fundamentals Hardware & Networking


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14. IT & Technical Support Guide to Helpdesk, Desktop & Servers


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15. The Complete Computer Basics Course: Master Using Computer


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16. Advanced IT Troubleshooting for Helpdesk Support Technicians


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17. Windows Server 2019: Active Directory, GPO, R. Server Access


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18. The Complete Computer Basics Guide for Beginners: 2022


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