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Top 50 Computer Support Specialist Skills

Below we've compiled a list of the most important skills for a Computer Support Specialist. We ranked the top skills based on the percentage of Computer Support Specialist resumes they appeared on. For example, 20.6% of Computer Support Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Computer Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Computer Support Specialist:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Computer Support Specialist jobs:
  • Performed complex repairs and upgrades on computer hardware/software and peripherals.
  • Supported customers nationwide with computer hardware and software problems.
  • Installed and maintained computer hardware and software upgrades/patches.
  • Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing and electronic mail.
  • Designed, repaired, configured, and tested computer hardware, networking software, and operating system software.
  • Performed the installation, relocation, and maintenance of the association's computer hardware and data communication equipment.
  • Provided assistance with computer hardware, computer software, program installation, email and operating systems.
  • Manage, maintain and upkeep of all the company's computer hardware and communication devices.
  • Answer student, faculty, and staff questions related to computer hardware and software.
  • Installed, modified and repaired computer hardware and software systems and peripheral components.
  • Provide Computer hardware and software support for all of Mercer County Government Offices/Departments.
  • Performed installation, troubleshoot and upgrades of computer hardware, software.
  • Provided computer hardware and software support for mid sized law firm.
  • Diagnosed computer hardware and software in order to resolve clients concern.
  • Install, modify and repair computer hardware and software.
  • Provide computer hardware and peripheral upgrade and support.
  • Removed and replaced new computer hardware and printers.
  • Provided assistance with computer hardware, computer software.
  • Experience and familiarity with computer hardware and software applications are important for me as a IT professional.
  • Supported customers world wide with computer hardware and software problems by phone and remote connections.

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2. Network Printers

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high Demand
Here's how Network Printers is used in Computer Support Specialist jobs:
  • Maintained workstations, laptop computers and network printers on unclassified/classified networks.
  • Perform minor troubleshooting and maintenance repair work on Window NT servers and network printers for the branch.
  • Install, maintain, and support various network printers throughout the organization at all sites.
  • Run printer reports for all network printers in OSA and fax my calculated results.
  • Install, configure and troubleshoot network printers and other peripheral devices.
  • Manage and administer network printers, backup and restore data.
  • Install and configured network printers, and troubleshoot printer malfunctions.
  • Maintained workstations, laptop computers, scanners and network printers.
  • Designed and managed all configurations for local and network printers.
  • Installed, configured and administered local and network printers.
  • Install network printers and also 3Com hubs and switches.
  • Configured network printers and managed the print server.
  • Install network printers and configure users to them.
  • Installed and configured scanners and network printers.
  • Maintained local and Network Printers.
  • Implement & configure print server and drivers for integration with HP, Canon & Konica local & network printers.
  • Performed Hardware configurations including network printers, Kronos clocks, check scanners for various financial institutions.
  • add local or network printers, install software's (lotus notes, reflection, crystal report, etc.
  • credit card swipes, handheld scanners, wireless access points, network printers.
  • network printers replacing over 1280 stand alone and network printers.

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3. Desk Support

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high Demand
Here's how Desk Support is used in Computer Support Specialist jobs:
  • Prepare documentation and procedures for Help Desk supported installations.
  • Provided comprehensive Help Desk support and trained office staff on system use, computer maintenance and advanced troubleshooting.
  • Managed networking, CAD and computer desktop and help desk support for 80+ employees in 3 locations.
  • Provide help desk support for MS Office, Billing and Coding software, and outside medical referrers.
  • Provided help-desk support, configured and resolved problems to the end user's satisfaction.
  • Provided computer help desk support and technical training on hardware/software to end users.
  • Provided customer service and help desk Support for windows and dos applications.
  • Help desk support to all employees for software and hardware issues.
  • Provide help desk support for our TypeNSave software division.
  • Provided help desk support and deployed workstations to end users
  • Provided help desk support for 2500 users nationwide.
  • Help desk support to over 100 clients.
  • Lead help desk support and talented troubleshooter.
  • Monitor and maintain Help Desk Support database.
  • Provided help desk supports to end-users.
  • DOT * Provided on-site help desk support, assisted and trained less knowledgeable support agents using HP Web based Service Center.
  • Maintain the mainframe, help desk support, network, interfaces, and other systems being utilized by UK Healthcare.
  • Assisted in training of Users in the use of their systems Help Desk Support over Phone for Managers
  • Provide professional Help Desk Support, closing tickets in a timely manner.
  • Utilized TrackIt, Bomgar, & Remedy help desk support utilities.

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1 Desk Support Jobs

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4. Technical Support

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high Demand
Here's how Technical Support is used in Computer Support Specialist jobs:
  • Provided technical support and training to administrative and security personnel with computer workstation task.
  • Delivered comprehensive classroom audio/visual and technical support to faculty, staff and students.
  • Administered Technical Support for Terminal Server users.
  • Trained technical support personnel and end users to utilize Satori mail processing software which creates certified mailings for bulk rate processing.
  • Performed technical support functions including installation of hardware and software, imaging and configuring of PC's, printers, etc.
  • Guided customers to other internal resources such as Technical Support, Credit, Noble Parts and Sourcing or Sales as necessary.
  • Provided Tier 1 and Tier 2 technical support of 18 Kentucky counties and 2 ancillary locations, approximately 175 users.
  • Respond to 2nd Level Service Desk work tickets including hardware and software technical support and installation of computer assets.
  • Analyze and resolve application and technical support issues upon first contact with customer.
  • Provided technical support to 225-1200 students with varying skill levels of ability.
  • Provided technical support to computer users/staff in an LAN/WAN network on campus.
  • Provided technical support for hardware, software and system trouble calls.
  • Maintain contact with Dell for hardware orders and technical support 5.
  • Provided technical support for computer issues and software installs.
  • Provide tier I and II technical support.
  • Provided technical support to 5,000+ computer users.
  • Created Technical Support documents for user.
  • Provided technical support for all levels of communications, to include computers, and various radio communications equipment.
  • Provided comprehensive technical support to assure Service Level Agreements (SLAs) were met.
  • Provided technical support and training to staff, management and students.

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5. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Computer Support Specialist jobs:
  • Supported users by telephone/in person with software/hardware issues in a Microsoft Vista and XP environment.
  • Diagnose and repair all software and hardware issues that students and faculty have with school provided computers and other equipment.
  • Assisted customers with troubleshooting and resolving hardware issues, as well as creating and maintaining remote user access accounts.
  • Updated inventory with new hardware such as new memory, bigger hard drives, and any other hardware issues.
  • Worked with customer from all levels of education, business position and units to resolve hardware issues.
  • Provided oversight to the computing commons and assisted lab users with software and hardware issues.
  • Assisted L1analysts and Hilton properties with Hilton's Property Management System application and hardware issues.
  • Assisted the Legal Department with day-to-day computer questions regarding software and hardware issues.
  • Resolve software and hardware issues online where possible.
  • Troubleshooted software and hardware issues.
  • Handled inbound calls for services and support to End Users Solve and diagnose software and hardware issues.
  • Assist with crm software and aid floor employeees with software and hardware issues.

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6. Windows XP

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high Demand
Here's how Windows XP is used in Computer Support Specialist jobs:
  • Supported over 2,500 client computers running OSX, Windows 8, Windows 7, Windows Vista and Windows XP.
  • Supported email for Microsoft Outlook for Windows XP and Entourage/Mail for Mac OS X Leopard/ Snow Leopard.
  • Support and manage the Virtual Desktop environment for both Windows XP and Windows 7 resource pools.
  • Imaged over 500 systems in support of their Microsoft Windows XP to 7 migration.
  • Migrated Operating Systems College wide, going from Windows XP to Windows 7.
  • Diagnose and repair servers, Windows XP and Windows 7 stations.
  • Tasked with converting all users from Windows XP to Windows 7.
  • Project lead in implementation of Windows XP from Windows 2000..
  • Trained customers on Windows Vista compared to Windows XP.
  • Upgraded workstations from Windows XP to Windows 7.
  • Supported Windows XP and Windows 7 Operating Systems.
  • Deploy windows XP, Vista, Win 7, Win 8, Network connections, and printers.
  • Planned a Deployment of Windows XP, Windows 7, and MS Office 2007..
  • Support for Windows XP, Windows 7, Office 2007, Office 2010.
  • Key Duties and Responsibilities: Provided troubleshooting and support of hardware, software and computer network problems within Windows XP.
  • Help Desk for Windows XP, Windows 7 and desktop applications including Microsoft Office 2010 and Filemaker.
  • Provided technical support for Windows XP and Novell server software.
  • Work Highlights Order, image, and install Windows XP and 7.
  • Migrated 2300 Windows XP workstations, as part of a team, from Novell eDirectory to Active Directory.
  • Assisted team members with enterprise migration and implementation from Novell Netware 6.0 to Windows XP.

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7. Remote Access

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high Demand
Here's how Remote Access is used in Computer Support Specialist jobs:
  • Used Remote Access software to remotely connect to other computers and troubleshoot and repair software issues that are for staff.
  • Used System Management Server to inventory computers, push patches and remote access to user computers to troubleshoot systemic problems.
  • Provided step by step solutions to callers or remote access to take control of the computer and remedy the problem.
  • Provided Tier 1 level help desk support via in-person, phone, email, teleconference, or remote access.
  • Answered calls from YKK employees needing computer support services and conducted troubleshooting on their PC's through remote access.
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop, Team Viewer and VNC Client.
  • Administer NT file, print, web, application, mail, and remote access servers.
  • Resolved customer requests for service by using remote access tools to install software and diagnose problems.
  • Respond to support queries either in person, over the phone, email or remote access.
  • Leveraged remote access methods to configure, troubleshoot, and resolve computer issues.
  • Utilize remote access tools to solve problems and install applications as needed.
  • Utilize remote access to analyze and correct issues within the organization.
  • Used SMS Administrator Console for remote access to PCs and servers.
  • Connected multiple networks and made remote access possible via networking.
  • Support 20+ off-site workers via remote access tools.
  • Use a remote access software program (Bomgar), to perform hands-on solutions to off-site systems and computers.
  • Instructed small group of end-users on how to use Campusview including logging in and remote access.
  • Implemented first remote access system for all offices by installing Citrix on Windows Server 2003.
  • Installed and configured pcAnywhere on the network to provide users with remote access.
  • Provide end-user desktop support through helpdesk and remote access.

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1 Remote Access Jobs

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8. Customer Service

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high Demand
Here's how Customer Service is used in Computer Support Specialist jobs:
  • Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
  • Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.
  • Key Quality Coordinator with outstanding customer service-commended for soft skill ability.
  • Created and/or modified technical documentation for the Customer Service Center Team.
  • Provide excellent customer service though written and oral communication skills.
  • Provide excellence in customer service solutions and satisfaction throughout organization.
  • Established Quality Controls and customer service programs.
  • Provide outstanding customer service via telephone.
  • Provide exceptional customer service to clients daily, assisting with solving problems and providing expedient solutions to meet their needs.
  • Analyzed buying trends and sales purchases to reconfigure Operation Center setup to maximize work efficiency and improve customer service.
  • Supported customer service issues as well as technical phone support for any problems to do with our products.
  • Provided customer service along with cross selling additional USAA services while helping the customer with their problem.
  • Develop custom software applications to interface with the mainframe data in order to provide effective customer service.
  • Played key role Desktop Management and Customer Service Call Center portions of Customer Care Initiative.
  • Performed front-office customer services to visitors, answered phones, and addressed information requests.
  • Provide on-site customer service to diagnose and resolve HW/SW, network connectivity problems.
  • Used time management and scheduling to achieve high levels of customer service.
  • Provide customer service to students, faculty and staff.
  • Handled all other customer service related jobs.
  • Supervised four helpdesk technicians and strived daily to achieve world class customer service.

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3 Customer Service Jobs

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9. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Computer Support Specialist jobs:
  • Provide high quality, detailed consultation, technical support and troubleshooting with an emphasis on customer satisfaction.
  • Exemplified unmatched technical skills in diagnosing and troubleshooting computer and printer-related problems.
  • Provide troubleshooting and issue resolution for all departmental computers and associated devices.
  • Provided troubleshooting and installs of networking peripherals for contracted companies.
  • Restructured and improved troubleshooting logic flow software.
  • Implement, install, configure, monitor, troubleshoot, and evaluate existing Microsoft Windows server operating systems.
  • Monitor and troubleshoot to isolate and diagnose advanced system problems; document system events to ensure continuous functioning.
  • Configure and troubleshoot connectivity issues, printers, servers, and applications to meet business needs.
  • Worked alongside software companies to manage and troubleshoot problems with their Software and Server specifically.
  • Performed troubleshooting and issue resolution with cross- functional IT teams and user groups.
  • Install, troubleshoot, and maintain new and existing hardware and software.
  • Responded to written and telephone requests for callbacks to finish sales/troubleshooting issues.
  • Support and troubleshooting of Cisco Routers, Switches and PIX firewalls.
  • Skilled in hardware and software installation, configuration, and troubleshooting.
  • Provided remote support using LanDesk for software updates and troubleshooting.
  • Performed diagnostics and troubleshooting of software and hardware issues.
  • Trained team members in diagnostic/troubleshooting skills and equipment uses.
  • Supported CAD staff with Autodesk troubleshooting during high volume periods and managed telephony hardware.
  • Managed incidents with Remedy ticketing agent, VTC Support: Scheduling, setup of VTC and troubleshooting of Polycom .video equipment
  • Issue troubleshooting, install and upgrade hardware and software Remove viruses and malware Install and setup wireless networks and peripherals

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10. Active Directory

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high Demand
Here's how Active Directory is used in Computer Support Specialist jobs:
  • Streamlined user security in Domain Security (Active Directory) and Application security using templates.
  • Administered Microsoft Active Directory Users and Computers.
  • Support and administer Active Directory.
  • Installed and configured operating systems and server software, including: Windows NT/2000 Server in Active Directory Domain and Exchange 2000.
  • Managed and reset password for users and several applications, including: Active Directory, Print folder, share drive.
  • Deployed new computers using an Imaging Solution and worked with Active Directory and Group Policy to set individual work environments.
  • Managed Microsoft Exchange, Active Directory, and Windows Server Update Services.
  • Create and maintain user and group accounts in Windows 2003 Active Directory.
  • Assisted in maintaining large Active Directory structure that spanned multiple cities.
  • Administer users in Active Directory Groups and Microsoft Exchange Server.
  • Managed/Implemented Windows 2000 Server/Active Directory at the home office.
  • Added and removed users in active directory.
  • Managed and created Active Directory Accounts.
  • Network administration skills/Active Directory/Dameware etc.
  • Participated in the planning stage of system wide upgrade from Novell to MS Active Directory 16.
  • Created file shares and printer servers in Active Directory and Netware Bindery.
  • Deployed working computers to users' desks Basic understanding of Active Directory
  • Account Provisioning - Active directory, Exchange, and Citrix.
  • Maintained inventory of equipment and software in Asset Center / Active Directory Maintained over 500 world-wide PC's.
  • Managed users email and network accounts using Novell Netware Administrator and Microsoft Exchange Active Directory.

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1 Active Directory Jobs

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11. Setup

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high Demand
Here's how Setup is used in Computer Support Specialist jobs:
  • Acted as Video Teleconferencing Conference Scheduler & setup classrooms and training rooms and ensured network connectivity.
  • Lead specialist in charge of facilitating the technology setup for organizational events.
  • Provide hardware setup/maintenance, software installation and support.
  • Repaired computers and peripherals including setups and repairs.
  • Resolved issues including hard drive failure, software functionality, system upgrades, password resets, account setups and connectivity issues.
  • Initial Setup, Installation and Monitoring of all Remote Deposit clients; Balancing of RDC checks at end of day.
  • Ordered, setup and maintained personal computers for connection to IBM system 34 and HP 3000 systems.
  • Worked with users and remote connectivity issues and setup using RSA hardware and software appliances.
  • Preform all setups for any events, local or remote (Hardware / Software)
  • Designed and setup new schedules for Service and F&I departments.
  • Maintained hardware inventories, setup client nodes, and configure protocols.
  • Trained customers with E-Mail and WWW PTP setup for off-campus accounts.
  • Performed setup and installation for special projects and displays.
  • Process and setup new, transitioning and terminated employees.
  • Worked directly with owners and computer operators to setup customized standards in the area of Architecture/Design.
  • Coordinated logistics of technology requirements and setups during multiple office relocations.
  • Manage our email system through Gmail (setup individual e-mail or administrative groups accounts).
  • Trained new employees on how to setup a file transfer in the momentum transfer system.
  • Traveled from store to client s houses to setup routers and switches.
  • Provide setup and administration of a Novell NetWare 3.x network.

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12. Laptops

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high Demand
Here's how Laptops is used in Computer Support Specialist jobs:
  • Order placement of laptops, desktops, IT equipment and software while adhering to specifications and budget requirements.
  • Controlled inventory of Laptops, Cell phones and BlackBerry's, including monthly billing to all departments.
  • Installed and configured hardware and software on Windows 98, NT, 2000 workstations and laptops.
  • Maintained accountability of over 100 physical assets (Laptops, Desktops, and VoIP phones).
  • Completed Hardware Repairs and IBM warranties for over 10,000 leased Computers & Laptops at SRS.
  • Diagnosed and repaired various Dell desktops, laptops, and workstations down to component level.
  • Complete related projects as assigned of desktops, laptops, IP phones, and printers.
  • Coordinated with vendors for hardware replacement for desktops, laptops, routers and servers.
  • Provided general hardware preventative maintenance and repair on desktops, laptops and printers.
  • Manage the overall health of all existing company laptops and company workstations.
  • Assisted with the redesign of all system images for laptops and desktops.
  • Configured and maintained PC workstations, laptops, and networked devices.
  • Acquire and manage leased laptops and desktop computers through various vendors.
  • Image tablets and laptops for distribution within the company.
  • Handled deployment of new PC's and Laptops.
  • Support and configuration of laptops and desktops.
  • Provide help desk support for over 250 desktops/laptops, printers, blackberry's, and gas reading handheld devices.
  • Imaged Lenovo laptops, models E420 and T420, to Microsoft Windows 7.
  • Install and perform hardware repairs to Windows Desktops and Laptops.
  • Image and reimage Desktop PC & Laptops.

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1 Laptops Jobs

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13. Computer System

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high Demand
Here's how Computer System is used in Computer Support Specialist jobs:
  • Provided hardware repair and software support for classified and unclassified computer systems.
  • Coordinate implementation of computer system plan with establishment personnel and outside vendors.
  • Produced company policy for installing and training on computer system
  • Answered incoming calls received from hotel front desk workers and assisted with any technical issues they had with their computer system.
  • Satisfy numerous of personal/business clients by building, diagnosing, maintaining, purchasing, and implementing computer systems.
  • Install and maintain over 3,000 networked DELL computer systems to include peripheral devices & software 2.
  • Monitor and maintain optimal performance of the computer system; troubleshoot software on end user computers.
  • Provided system checkup, on-site support, virus removal, and setup of computer systems.
  • Navigated multiple computer systems, applications, and utilized search tools to find information.
  • Build, configure and support computer systems for people with disabilities.
  • Assembled new computer system, troubleshoot computer and related works.
  • Supported over 300 customer's networks and computer systems.
  • Provided on-site support for campus computer systems.
  • Oversee the daily performance of computer systems.
  • Entered and retrieved data in computer system.
  • Provided tech support to computer system users.
  • Installed computer systems and network components.
  • Maintained operability of company computer systems and designed solutions to meet emerging technological trends.
  • Provide technical support for client-side computer systems, software applications, and network connectivity by phone and onsite.
  • Harden computer systems against Cyber Security threats, maintain up-to date cyber security patch levels, and support.

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1 Computer System Jobs

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14. User Accounts

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high Demand
Here's how User Accounts is used in Computer Support Specialist jobs:
  • Created and managed network and electronic administration activities to include user accounts, print queues and network group access rights.
  • Used Windows 2000 Active Directory Console to manage user accounts, access rights and permissions on the network.
  • Assist users with technical problems, respond to inquiries and create end user accounts in Active Directory.
  • Manage user accounts for email, order processing software, and intranet site.
  • Included, user accounts, security/distribution groups, file shares and Organizational Units.
  • Use of AD Management software to create and deactivate user accounts and mailboxes.
  • Create and maintain user accounts and roaming profiles in Active Directory.
  • Created, maintained and disable user accounts, groups and database.
  • Use of Active Directory to manage and add domain user accounts.
  • End user accounts and permissions on NT 4.0 Server.
  • Managed computer and user accounts in Active Directory.
  • Created Microsoft Exchange user accounts as required.
  • Created user accounts, groups and mailboxes.
  • Created and disabled user accounts.
  • Worked with the Network Engineers to create OU's and User Accounts.
  • Transitioned office network from Novell to MS Service and migrated local user accounts to MS Windows and Exchange servers.
  • Created new user accounts in Active Directory, AS400, and Sungard HTE, including password resets.
  • Utilized Microsoft Active Directory to create new user accounts and set up usernames and passwords.
  • Administered user accounts, rights, and passwords for Novell and Microsoft Servers.
  • Create and manage all user accounts in ADExchange CRM and third party software.

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15. LAN

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average Demand
Here's how LAN is used in Computer Support Specialist jobs:
  • Plan, coordinate, prioritize, and schedule to illustrate/demonstrate class training to employees through the company's Multi-Media Learning Center.
  • Update processes and procedural documentation, as well as provide input on capacity planning as it relates to future projects.
  • Coordinated the floor plan and location of all communication devices throughout over 100 departments within the Department of Health.
  • Oversee department moves to ensure timely workstation disconnects, reconnects and LAN port activation / network connectivity.
  • Provided 3D and 2D artwork images of floor plan layouts used in quality Process/Procedure documents.
  • Assisted in the redesign of CyberAdviser to My Education Plan within My LifeMap tools.
  • Installed inaugural WIFI network for Portland office and configured Access Point and WIFI NIC.
  • Installed and serviced alarm panels, switches, network systems, and surveillance systems.
  • Excelled in working in a team-oriented environment, balancing teamwork and individual work.
  • Explain to end-users what problem is and its solutions in their languages.
  • Optimize LAN using performance reports and monitoring applications in the work environment.
  • Assist with documentation of network standards, configurations, cabling plans.
  • Administer and monitor performance of LAN/WAN network using remote connection tools.
  • Specialized Trainer for Support Specialists working with My Education Plan.
  • Cooperated in software testing and evaluation, and strategic planning.
  • Monitor and maintain the company's security surveillance systems.
  • Assisted with PC life cycle planning.
  • Worked on the Rock Island Arsenal Army Installment in Rock Island, IL.
  • Administered a sophisticated Windows NT 4.0 based LAN/Wan running MS BackOffice 4.0 products.
  • Administer Ecessa PowerLink - WAN link load balancer / failover.

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16. Mac

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average Demand
Here's how Mac is used in Computer Support Specialist jobs:
  • Administered school performance via PC And Macintosh Computers connectivity, information security, performance tuning and capacity planning.
  • Administered DeployStudio Server for Mac OS operating system deployment and software distribution.
  • Trained new Computer operators how to set up the Virtual Machine operator on the IBM 4039 Mainframe.
  • Performed repairs and daily maintenance on CNC machines and laser cutters to ensure operational efficiency.
  • Manage active directory; account creation, password resets, mac address filtering.
  • Manage administrative office computers and student lab computers for both Windows and Mac.
  • Manage 13 PC labs and 1 Macintosh lab with over 550 systems.
  • Worked with Pharmacist to implement WinRX Pharmacy Management and IVR system.
  • End user PC and Mac support on hardware and software issues.
  • Performed maintenance and backups on IBM backup tape machine reel.
  • Installed and configured Windows 2000 Terminal Services on client machines.
  • Maintained all Macs and their associated hardware and Software.
  • Run maintenance on Macintosh computers with using Apple Server.
  • Serviced, repaired and upgraded Macintosh and PC computers.
  • Managed a network of PC and Mac devices.
  • Supported desktop/client workstations both PC and Mac.
  • Utilized Bomgar to remotely repair machines.
  • United Network for Organ Sharing Administrator (UNET), Intermacs Administrator.
  • Deployed MacAfee Enterprise Antivirus along with EPO client
  • Completed Kaspersky rollout and removal of MacAfee software.

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17. Internet

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average Demand
Here's how Internet is used in Computer Support Specialist jobs:
  • Coordinate with internet access providers and installation of internet connections and configuring of LANS at various locations.
  • Maintained network and internet connections, monitored computer activity, assisted property manager with other related projects.
  • Assisted team members with enterprise migration and implementation from internet web-based Colonial Mail to Microsoft Exchange.
  • Created forms in Word and Internet Explorer 5 used by local users and distributed to remote locations via the company website.
  • Assist callers in correcting and fixing issues with computers, devices and Internet, as callers were able to perform instructions.
  • Created tickets, diagnose and resolve end-user printer, e-mail, Internet, and/or local-area network access issues.
  • Ordered, installed and registered over 10,000 new Voice Over Internet Protocol (VOIP) phone systems.
  • Monitored, tracked and resolved computer problems in person desk side or via internet tool Console One.
  • Perform minor PC, Laptop and Printer maintenance and assist with the internet and network connections.
  • Provide 1st level computer and internet support via telephone to State Farm Agents and staff nationwide.
  • Help customers with PC problems related to internet connection, boot up issues and performance.
  • Provided help desk and on-site support for Carbon Powers dial-up internet service customers.
  • Provided overall system administration of client's sites and internet related issues.
  • Assisted students and the public with computer software programs and internet sites.
  • Maintained Internet domain registrations and DNS for Internet facing services.
  • Level 1 tech support for internet service provider.
  • Upgraded project office from dial-up to high-speed internet.
  • Install, Maintain, and Repair, Security Cameras, LED's, DVR's, Computers, Internet Equipment etc.
  • Facilitate internet use by deploying multi-user network
  • Developed Internet application programs in Visual Baic using NT and Website Client Server Database.

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18. Technical Assistance

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average Demand
Here's how Technical Assistance is used in Computer Support Specialist jobs:
  • Conducted computer diagnostics to determine nature of problems and provided technical assistance.
  • Conducted computer diagnostics on office computers and provided technical assistance to users.
  • Delivered technical assistance and training for Personal Computer users of the company.
  • Experience in providing technical assistance to computer system and business users.
  • Provided technical assistance to computer system users.
  • Provide technical assistance to end-users.
  • Respond to users' inquiries, complaints, and request for technical assistance, maintained records of repairs and remote access.
  • Provided technical assistance on campuses to use computer hardware and software and peripherals such as cameras, scanners, and printers.
  • Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Assist in supervising the Support Desk which provides technical assistance to over 12,000 students and 3,000 faculty and staff.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Provided technical assistance to IT staff, assisted with network access, printing, and application software operation.
  • Provided technical assistance to students and facility in the use of computer hardware and software.
  • Provided technical assistance and computer user support to over 150 hospital medical staff.
  • Provide on-site technical assistance to resolve hardware and software issues.
  • Provide resolutions, technical assistance and training to system users.
  • Provided PC and Browser technical assistance to end-users as necessary.
  • Provided technical assistance to computer-system users - Answered questions - Resolved computer problems - Did troubleshooting via telephone
  • Provide all technical assistance, support and advice to users, students and administration utilizing Spiceworks.
  • Provided technical assistance and training to students and faculty Able to communicate technical concepts to non-technical people Related Courses

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19. Software Applications

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Here's how Software Applications is used in Computer Support Specialist jobs:
  • Implemented remediation using specialized knowledge gained by working with customer-specific software applications.
  • Facilitate aide to students and faculty with questions regarding software applications.
  • Tested software applications to isolate and resolve technical problems.
  • Constructed standard computer hardware and installed required software applications.
  • Specialized in several technical software applications.
  • Install software applications, hardware peripherals and devices, update software and hardware drivers as needed, and upgrade computers.
  • Resolved networking issues, upgraded software, removed viruses, and installed RAM, graphics cards and software applications.
  • Provide day-to-day support for desktop computers, connectivity, software applications and E-mail support.
  • Install, inspect, test, setup new and existing microcomputers and software applications.
  • Provide remote and desk side support for various software applications and hardware issues.
  • Installed, configured, maintained and troubleshot all related software applications.
  • Tested software applications and resolved issues during the software testing cycle.
  • Help develop user guides and training manuals for various software applications.
  • Install and upgrade the company's software applications.
  • Upload software applications to OSA servers.
  • Provided training on new software applications.
  • Install and maintain multiple proprietary software applications such as McKesson HP Plus, Codonix, and Tangier Medical Scheduling.
  • Installed and updated various software applications such as ADP, Dynamics, RouteMAPS, and EZRoute.
  • Provide help desk and onsite support to all staff on supported hardware and software applications.
  • Create virtualized Citrix workstations as well as, configure and test new hardware and software applications.

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20. Computer Software

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Here's how Computer Software is used in Computer Support Specialist jobs:
  • Installed and operated computer software, general purpose test equipment, requisitioned supplies and maintained maintenance records.
  • Installed computer software applications for the purpose of providing operational computer technology and instructional materials.
  • Answered user questions regarding computer software or hardware operation.
  • Supported users regarding computer software and hardware operation.
  • Answered questions and inquiries for clients in person and via telephone, regarding computer software and hardware operation to resolve problems.
  • Handled computer software issues with bank staff and software support team using IBM AS/400 and Dell PCs.
  • Handle all levels of technical computer software problems for customers nationwide in a call-center environment.
  • Use troubleshooting Skills to identify and resolves Computer Software and Hardware Related Problems.
  • Answered users' inquiries regarding computer software and hardware operation to resolve problems.
  • Updated computer software, moved PC's, maintained printers, etc.
  • Investigated and resolved computer software and hardware problems for the system users.
  • Answer inquiries regarding computer software or hardware operations to solve problems.
  • Answered questions applying knowledge of computer software, hardware and procedures.
  • Provided training on computer software on an as needed basis.
  • Investigate and resolve computer software and hardware problems of users.
  • Resolve computer software and hardware issues.
  • Diagnose errors with computer software/hardwareAssist YV-Tech students/staff with various needs
  • Travel across whole base to help computer software issues.
  • Trouble shoot computer software and hardware problems Maintain/install hardware for end users Answer questions over email/phone about issues with course web interface
  • Assisted in set-up of new computer software Set-up new passwords for all users Created new forms in MS Excel

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21. Peripheral Equipment

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Here's how Peripheral Equipment is used in Computer Support Specialist jobs:
  • Developed asset management procedures and managed database of all hardware and peripheral equipment, resulting in accurate accounting of assets.
  • Conduct diagnostics and investigate to improve and resolve technical issues Provide technical assistance and support Installation of software and peripheral equipment
  • Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
  • Performed domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
  • Installed and configured new equipment, including operating software and peripheral equipment.
  • Maintained personal computers and peripheral equipment through targeted troubleshooting.
  • Operated computer and peripheral equipment to process business, scientific, engineering, and other data, according to operating instructions.
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
  • Installed and performed repairs to hardware, software and peripheral equipment including printers, fax machines and copiers.
  • Experience includes installation, configuring, troubleshooting and repair of various computer hardware, software and peripheral equipment.
  • Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Install, troubleshoot, and resolve hardware, software, peripheral equipment, or network and system problems.
  • Consulted for one month performing minor repairs to hardware, software, and peripheral equipment at local colleges.
  • Provided technical support to end users on computer software, hardware, and peripheral equipment.
  • Installed and performed repairs to hardware, software, and peripheral equipment.
  • Install and configure hardware, software, and peripheral equipment, Develop training materials and procedures, and conducts training programs.
  • Installed personal computers, hardware, software, peripheral equipment and printers connected to the Novell 4.x network.

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22. PCS

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Here's how PCS is used in Computer Support Specialist jobs:
  • Supported all distribution centers PCs and telecommunication systems.
  • Use a ticketing system called Track-It to support PCs and other user workstation hardware in a timely and prioritized manor.
  • Optimize, test, configure, prep, organize, and inventory in house stock of PCs and other equipment.
  • Installed, configured and deployed Windows 7 PCs with Microsoft Office versions including 2003, 2007, and 2010.
  • Provided phone support, on-site troubleshooting, & software/hardware installation (Macs & PCs) in 16-school district.
  • Performed hardware and software integration of UNIX servers (NCR machines under SVR4) and MS Windows PCs.
  • Support covered HP& DellPCs; Was required to maintain Dell's Laptop/Desktop DOSD Certification.
  • Performed backups/restore on PCs; diagnosed malfunctioning units, SCCM clients, CrashPlan etc.
  • Installed and activated desktops, PCs, laptops, telephones and voice mail.
  • Conducted Ghost imaging for end user PCs, manage Active Directory & permissions.
  • Installed, upgraded and supported computer hardware on PCs, laptops and desktops.
  • Set up Mac computers, PCs, laptops, and peripherals for users.
  • Performed Device Configurations of enterprise accounts on PCs, Apple devises i.e.
  • Installed and configured hardware and software on servers and PCs as required.
  • Maintain mixture of PCs and Macs in 5 studio labs.
  • Configure PCs and laptops for Cisco Wireless Access Point connectivity.
  • Managed City pcs telephones accounts and issued and ordered phones for all users.
  • Utilized remote desktop and Unix to troubleshoot Lowes PCs and terminals.
  • Install, configure and maintain PCs and peripherals Troubleshoot and repair Hardware Computer Systems Resolve hardware, software and networking issues
  • Rolled out all new PCs Set up user Installed and maintained hardware and peripheral devices (i.e.

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23. OS

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Here's how OS is used in Computer Support Specialist jobs:
  • Configured and installed Microsoft Exchange e-Mail solution with perimeter anti-spam and anti-virus filter gateway.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
  • Imaged/repaired/deployed computer Operating System's using Ghost.
  • Diagnosed network problems and telecommunications issues.
  • Diagnosed and resolved network connectivity problems.
  • Administer Microsoft Systems Management Server.
  • Served as liaison with vendors such as Dell, IBM, Toshiba, HP and Sony when consulting for system configuration.
  • Deployed monthly Microsoft Security Updates to all County computers via SCCM and monitored the installation status daily.
  • Worked with consultants to migrate central client database from a custom Microsoft Access database to Microsoft CRM.
  • Mouse Squad program is under geek squad gained a lot of experience from geek squad videos etc.
  • Verify organizations, schools, hospitals and private practices who wish to apply for active accounts.
  • Have been in contact with sensitive patient data requiring the utmost in security and confidentiality.
  • Provide on-site repair if possible and inform clients on how to prevent future complications.
  • Diagnosed and repair hardware, software and connectivity issues with network.
  • Installed software: Microsoft application, printer software, virus protection.
  • Work the help desk using established diagnostic and trouble-shooting techniques.
  • Performed Backup & OS Restoration for clients.
  • Maintain, support, and establish VM appliances via VMWare, Microsoft Hyper- V, or XenServer.
  • Install operating systems and applications with and without Symantec Ghost.
  • Promoted to Systems Integration Analyst, Asc position.

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24. Desktop

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Here's how Desktop is used in Computer Support Specialist jobs:
  • Installed, troubleshot, resolved desktop/laptop issues and wireless configuration.
  • Designed and implement desktop solutions.
  • Worked with a team that was responsible for on-site support of desktop hardware/software for approximately 110+ servers and 2200 Branch workstations.
  • Installed and setup all new and relocated automation equipment, including desktops, laptops, printers, and blackberry's.
  • Set up user network accounts and desktop systems as necessary; managed data and phone plants at all centers.
  • Installed, maintained, repaired and configured employee's desktop and laptop Macintosh computers, printers, scanners.
  • Set up, tested, maintained and configured networks, desktops, laptops and printers.
  • Acted as primary contact for client/desktop support in city of 300 users at ten sites.
  • Maintained and Administered on average 250 computers with a mixture of Laptops and various Desktops.
  • Supported and configured laptop and desktop machines for both local and regional clients.
  • Provided desktop support as well as network administration for a Windows network.
  • Manage Window Server, VPN, Active Directory, Remote Desktop access.
  • Created and maintained standard laptop and desktop build procedures.
  • Maintained desktop connectivity to the campus network.
  • Designed and implemented desktop security policies.
  • Used remote desktop software, including GoToMeeting and Ammyy Admin, to assist employees and providers in troubleshooting computers remotely.
  • Managed and maintained multiple labs each with 60 desktop computers, iMac and PC operating system.
  • Key Duties: Performed hardware upgrades on employee's desktop and laptop computers.
  • Worked with VMware to configure Servers and test Desktop software.
  • Imaged Dell Optiplex 755 desktops to Microsoft Windows 7.

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3 Desktop Jobs

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25. Helpdesk

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Here's how Helpdesk is used in Computer Support Specialist jobs:
  • Utilized Helpdesk ticketing software and escalated to other support groups when necessary.
  • Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school.
  • Provide mentoring and training support to participants in a student's helpdesk program in basic repair and customer service.
  • Provide helpdesk support for user software issues, including Outlook, email settings, and other MS Office programs.
  • Developed an online database of common user issues and resolutions to better assist users and decrees helpdesk cases.
  • Installed, updated, and removed applications from user systems as requested by users through helpdesk system.
  • Assisted the Network and Helpdesk team with the administration of domain computers, users, and printers.
  • Worked in a College helpdesk setting trouble shooting issues related to faculty, students and staff.
  • Monitor high volume helpdesk requests via emails, KACE ticket system and incoming phone calls.
  • Provided Tier 3 support to helpdesk tickets supporting students, vendors and staff.
  • Maintain and helpdesk registry and tracking system recording opened and closed tickets.
  • Open and closed end users problem tickets via Remedy Helpdesk ticket system.
  • Documented and tracked updates to issues through company helpdesk ticketing software.
  • Provided helpdesk, and email technical support for large firm accounts.
  • Manage the helpdesk technicians and BMC Track-It work order system.
  • Supported hardware and software helpdesk for computer users.
  • Participated in the on-call helpdesk rotation.
  • Provided helpdesk support at an international head quarters supporting staff of more than 26,000 worldwide via phone and remotely.
  • Collaborated with Media Technology Services and the T.V Studio to ensure events commence smoothly Helpdesk Tier I and II
  • Respond to user tickets using Spiceworks helpdesk software Mapped out and documented district network Created and assigned VLANs for misc.

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26. VPN

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Here's how VPN is used in Computer Support Specialist jobs:
  • Helped with networking issues which included the role-out of the new Cisco phone servers and VPN access for employees.
  • Install LAN networks with connectivity to Austin, Atlanta, and Houston data Centers via VPN.
  • Assist remote end-users with both VPN and Remote Desktop connectivity issues and access.
  • Establish and maintain LAN, WAN, and VPN infrastructure and connectivity.
  • Configure and maintain site-to-site VPN connections for multiple locations.
  • Support VPN connections for remote laptop wireless users.
  • Set up and configure VPN on all assets.
  • Supported VPN and remote assistance applications and issues.
  • Solved VPN connectivity issues and software issues.
  • Set up VPN phones for overseas sites.
  • Assisted traveling users with VPN connectivity.
  • Set up VPN remote on laptops.
  • Resolved Ethernet, IP addressing, DNS, DHCP and VPN certificate/malware issues to meet Service Level response times.
  • Managed and monitored VPN Configured and managed V90 L WYSE clients.
  • Supported a remote sales force utilizing LANDesk VPN and Web Mail.
  • Assist with Cisco VPN 3005 Concentrator configuration and implementation.
  • Configure Citrix VPN software on Dell and HP Laptops.
  • Install and configure Bordermanager VPN.
  • Configure and enhance daily report logs and weekly calibrations using remote software including vpn, kvm, and modem.
  • Home users use Citrix or VPN to connect to Via Christ devices.

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27. Novell

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Here's how Novell is used in Computer Support Specialist jobs:
  • Install and maintain network equipment; NovellCISCO switches and hubs 3.
  • Assisted in performing administrative tasks with the NOVELL 3X/4X servers.
  • Assisted with migration to Exchange from Novell GroupWise including migrating user GroupWise archives and address books.
  • Created and managed Novell and Windows users, groups, access, passwords, and printing.
  • Administer, install, and configure Novell, and NT network servers and workstations.
  • Support and configure workstations for connectivity to Novell 4x, 5x and Windows NT.
  • Used Novell Directory Services to create User, Alias, and Group objects.
  • Provided daily LAN administration on a Novell 4.11 and Windows NT 4.0 network.
  • Assist in managing a 100+ user Novell 5.1 network and Windows NT/2003 domain.
  • Installed and supported Novell 3.x and 4.1x servers, and client 32 workstations.
  • Create network user accounts and create group folders on Novell network file server.
  • Led migration of Novell network to MS Active Directory Domain.
  • Configure and design of the Novell 3.12 servers and network.
  • Implement and support Novell NetWare and Windows NT environment.
  • Configured operating system to work with the Novell network.
  • Maintain, manage, and troubleshoot various servers across the FSU network including Novell, Appletalk, Unix, and NT/2000.
  • Helped in the migration of Novell servers to Windows NT Server in the San Juan, Puerto Rico office.
  • Maintain multi user Novell NetWare Network Provided hardware and software installation and support, including peripherals.
  • Supported Microsoft Office, Unidesk, VMWare, Novell and other third party products
  • Assisted in the implementation of Novell Netware based servers...

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28. Proper Installation

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Here's how Proper Installation is used in Computer Support Specialist jobs:
  • Assembled desktops and insuring proper installation of cables.
  • Set up equipment for employee use, ensured proper installation of cables, O/S s, and software.

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29. Suite

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Here's how Suite is used in Computer Support Specialist jobs:
  • Loaded, configured, and maintained software packages including operating system and office productivity suites.
  • Provided in-depth support and end-user training for standard office suites/software and customized MilSpec tracking software.
  • Load, install, and configure common application software (Anti-virus/Encryption/office suite) for appropriate hardware and software configurations.
  • Installed, configured and activated Microsoft Office 2010/2013 Suite and Microsoft Essentials anti-virus software on Notebook and Desktop systems.
  • Conducted identification and troubleshooting custom and COT (MS Office suite 2007-2010/ Office 365, etc.)
  • Provided system setup and support for 80, HD Mac based, luxury suite computers.
  • Advanced training and experience in the application and usage of the complete Microsoft Office suite.
  • Utilize Microsoft Office Suite, Windows and MAC Operating systems, and other operating tools.
  • Install desktop OS for new users and problematic PC's using ghost suite.
  • Experience with BANNER Software, Blackboard Academic Suite and Microsoft Office Suite.
  • Installed Microsoft operating systems, office suites, and anti-virus programs.
  • Planned, designed, and upgraded operating systems and protocol suites.
  • Create handouts and train employees in Microsoft Office 2010 suite.
  • Provide training for Office 2010 suite for end users.
  • Support of end-users on MS Office Suite.
  • Deployed and distributed operating system images and software packages using Symantec Ghost Solutions Suite.
  • experience with Office Suite, Respond, investigate, and correct problems and acts as a resource for all users.
  • Provided onsite training for office personnel in the use of Microsoft Office Suite applications.
  • Entered client data and active homecare reports using Microsoft Office Suite.
  • Prepared a curriculum to give a very functional understanding of some of the basic applications in the Microsoft Office Suite.

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30. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Computer Support Specialist jobs:
  • Generated trouble tickets and provided hardware/software resolution in support of 1,000 film and animation students engaged in projects.
  • Initiated trouble tickets to document malfunctioning systems.
  • Authored numerous standard operating procedures that became integral to daily operations and innovated the way in which trouble tickets were resolved.
  • Generated monthly audit reports on non-standard database items and weekly service reports on trouble tickets past their target due dates.
  • Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues.
  • Review open trouble tickets in the ticket tracking system to identify outstanding issues in need of resolution.
  • Completed over 700 trouble tickets in less than a year (using Remedy trouble ticket software).
  • Create and follow up on trouble tickets through to closure with extensive use of Remedy.
  • Work with customers on new and existing orders, while helping resolve trouble tickets.
  • Perform troubleshooting and resolution on trouble tickets generated through the HEAT ticketing system.
  • Support specialist responsible for responding to trouble tickets generated by college users.
  • Create trouble tickets for issues needing to be transferred to a technician.
  • Worked with staff to field trouble tickets and service requests.
  • Assisted in reducing response and resolution time of trouble tickets.
  • Managed incoming trouble tickets and end user request via telephone.
  • Reported all completed trouble tickets through required channels.
  • Help users resolve trouble tickets.
  • Utilized Remedy to track workflow and manage customer trouble tickets, while meeting or exceeding response times.
  • Report any trouble tickets or issues to higher as needed.
  • Log and resolve trouble tickets in Spicework Help Desk Program.

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31. Appropriate Software

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Here's how Appropriate Software is used in Computer Support Specialist jobs:
  • Performed or ensured proper equipment installation including, operating systems or appropriate software.
  • Executed installation of Microsoft Windows operating systems, hardware, and appropriate software/drivers.
  • Performed and ensured proper installation of operating systems and appropriate software.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Set up equipment for employee use, ensuring accurate instillation of cables/hardware, operating systems and appropriate software.
  • Established equipment for employee use, ensured proper installation of cable, operating systems and appropriate software.
  • Maintain all user computers and loads appropriate software package.

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32. Hardware Operation

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33. Installation Specifications

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34. SQL

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Here's how SQL is used in Computer Support Specialist jobs:
  • Interfaced daily with customers providing hardware and software support for a relational database designed and written in INGRES using SQL.
  • Gained extensive knowledge of MySQL databases, server equipment, network communication, and the hotel front desk system.
  • Experience with database, spreadsheet and word processing software to create, maintain and develop SQL reports.
  • Provided technical analysis of data retrieved from SQL queries, network monitoring, and system resources.
  • Gained experience as the administrator for the internal SQL Server 2000 and Windows 2000 servers.
  • Experienced in a team-oriented project to develop the web functionality using ASP/SQL.
  • Used Iterative methodology and updating from MS Access to SQL database.
  • Develop reports using SQL, based on organizational needs.
  • Maintain SQL databases on all servers.
  • Performed online queries using SQL.
  • Help with maintaining Windows Server 2008, Exchange Server 2007, and SQL server 2008..
  • Worked with DEC VAX, Sun Workstations, used VAX COBOL, INGRES and SQL.
  • Completed server service installation of IIS, WINS, SQL, and SMS.
  • Use of TRANSACT-SQL scripting to resolve SQL SERVER DB issues.
  • Developed a web-based task management system with PHP/MySQL to assist the director manage customer s orders and technicians tasks.
  • Managed and developed multiple iterations of organization website using IIS, ASP.NET, SQL, and Ektron CMS.
  • Work with Dev and DBA Teams to correct failed SQL code or to implement bug fixes.
  • Managed and maintained Sybase and SQL servers.
  • Course: Red Hat System Administration I One year of Oracle Database 11g and Sybase SQL experience.
  • Implemented and maintained a a SQL database in order to collect and analyze data from Lumension Device Control application.

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35. Linux

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Here's how Linux is used in Computer Support Specialist jobs:
  • Maintained sophisticated computer systems with various Windows and Linux based operating systems for an academic institution.
  • Implemented mass imaging solutions via NetRestore (Mac), Norton Ghost (PC), and FOG (Linux)
  • Install and Configure Linux and Windows based operating systems onto client s laptops and PC units.
  • Level II support of various operating systems to include Microsoft, Apple and Linux platforms.
  • Established a new process for mass imaging machines using Linux with a fast turnaround time.
  • Installed, maintain and upgrade the Linux Server that hosts the Graduate Placement System.
  • Established a new process for imaging machines using Linux and wrote documentation for it.
  • Installed and administered Windows, Macintosh, Linux, and Unix Operating System.
  • Initiated online learning of open source software with many Linux distributions.
  • Maintained and upgraded the CDC computers and Windows and Linux Servers.
  • Created and maintained a network based on Linux; email.
  • Installed Microsoft, MAC and Linux operating systems and applications.
  • Install workstations and servers for both Windows and Linux.
  • Constructed a hybrid cluster/Linux lab for UW Math department.
  • Build custom firewalls using Linux.
  • Completed break/fix activities on Linux, Unix (Solaris, AIX), and Windows across numerous labs.
  • Imaged multiple workstation versions, supported all networked peripherals, and built Linux firewall (Smoothwall).
  • Administer Windows based domain and Linux servers; perform updates, upgrades, and decommissioning.
  • Installed Oracle 8, 9 and 10g databases onto UNIX and Linux Redhat servers.
  • Install and configure non-standard operating systems for customers such as Linux, Xenserver Hypervisor.

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36. New System

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Here's how New System is used in Computer Support Specialist jobs:
  • Inspect equipment and establish requirements for new systems and/or modifications.
  • Assisted in the analysis and design of new systems supported out of the data center; Assisted in user education.
  • Research and propose changes, updates and new systems that will increase efficiency and effectiveness of network users.
  • Performed system troubleshooting and resolution analysis, as well as installing new system upgrades and software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Set up new systems on a three year rotation cycle for faculty and support personnel.
  • Work with customers in development of new accounts and implementation of new systems.
  • Help programmers and network engineers test and debug new systems and programs.
  • Test new systems to ensure that they are in working order.
  • Assist with deployment and test new systems and hardware's.
  • Transfer user data to new systems when replacing older systems.
  • Assisted Network Engineers in the deployment of new systems.
  • Transferred all customer data to new systems.
  • Key Achievements: Achieved seamless changeovers, making new systems appear as old systems did for customer comfort
  • Spearhead the rollout of XP upgrade as well as the imaging of the 200 new systems.
  • Developed procedures for upgrading current systems and imaging of new systems.
  • Traveled to setup new systems and implement new software.

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37. Daily Performance

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Here's how Daily Performance is used in Computer Support Specialist jobs:
  • Executed daily operations of ticket monitoring Oversaw the daily performance of computer systems.
  • Oversee the daily performance of computer systems for the graduate students, professors, and Deans of the college.
  • Oversee the daily performance of computer systems and provide technical assistance and train system users.
  • Handled the daily performance of computer systems, and trained new specialists on system operations.
  • Maintained daily performance of computer system and network.
  • Diagnose, troubleshoot, and resolve daily pc problems and oversee the daily performance of computer systems.
  • Directed 3-member IT Support team in oversight of daily performance and maintenance of critical information systems.

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38. Conduct Computer Diagnostics

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39. Technical Manuals

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Here's how Technical Manuals is used in Computer Support Specialist jobs:
  • Referenced technical manuals and conferred with end users on specific issues or concerns for optimal computer operations.
  • Documented customized training and technical manuals and trained staff for various Microsoft Applications.
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
  • Reviewed technical manuals, consulted with user and conduct computer diagnostics to investigate and resolve problems.
  • Read technical manuals, conducted computer diagnostics to investigate and resolve problems.
  • Read technical manuals to learn correct settings for equipment.
  • Read technical manuals and provided technical assistance and support.

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40. Training Programs

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Here's how Training Programs is used in Computer Support Specialist jobs:
  • Provided program guidance to users through training programs and staff assistance visits.
  • Conceived self-directed Microsoft Office employee training programs for use by 250 employees.
  • Assisted end user with registration process for computer based training programs.

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41. Tcp/Ip

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Here's how Tcp/Ip is used in Computer Support Specialist jobs:
  • Configured TCP/IP and set-up File/Application Server.
  • Performed TCP/IP configuration and troubleshooting.
  • Certified on modem pool rack systems, cable modems, TCP/IP, and all communication peripherals produced by the Hayes Corporation.
  • Configure TCP/IP LAN networking on Win95/98 NT and XP machines and configure server-based applications to work on client's machine.
  • Worked with PC and Macintosh computers in the set-up, configuration of TCP/IP settings for network connectivity.
  • Configure TCP/IP, perform routine backups, troubleshoot WAN/LAN connectivity and carry out daily system administrator tasks.
  • Installed and configured network protocols (TCP/IP, IPX/SPX, and NetBEUI) in Windows clients.
  • Maintained networking (TCP/IP) environment, and all messaging systems (MS Exchange).
  • Installed Windows workstation operating systems and configured for TCP/IP network, including DNS settings.
  • Installed Internet connectivity capability for the server and setup desktop using TCP/IP.
  • Registered and maintained TCP/IP and MAC Addresses in the DHCP Table.
  • Maintained and monitored support for all TCP/IP network configurations.
  • Configured, connected & corrected TCP/IP networked systems.
  • Mix of IPX/SPX and TCP/IP network environment.
  • Maintained networking, TCP/IP and LAN/WAN.
  • Worked with multiple protocols TCP/IP, DNS, DHCP, SMTP, VPN and 802.11b.
  • Network and VPN: Juniper SSL VPN, and TCP/IP
  • Supported over 100 computers running Ethernet in a mixed TCP/IP and Novell network environment.
  • Configured Tcp/ip settings for Ethernet, DSL and dial up networking.

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42. Citrix

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Here's how Citrix is used in Computer Support Specialist jobs:
  • Managed Laptop inventory and configure laptops for Citrix and RAS connectivity.
  • Performed Citrix server administration and Virus Scan server administration.
  • Managed users, servers, and applications using the Management Console for Citrix's MetaFrame Presentation Server.
  • Install, test, and configure applications for Citrix application publishing.
  • Monitor and maintain Citrix farms via reporting alerts and routine follow-ups.
  • Created templates on Citrix issues such as error code fixes.
  • Assisted remote clients with VPN connectivity and Citrix access.
  • Used Citrix, Telnet, DRAC, and Dame Ware for remote servers.
  • Support for remote (telework) users to include VPN and Citrix support.
  • Assisted in maintaining 3 Citrix Metaframe servers and 170 thin client terminals.
  • Power Shell Scripting of applications, Citrix, configurations and VMware.
  • Worked on computers remotely via a GoToAssist Citrix session.
  • Manage Citrix user group policies and Citrix group policies.
  • Deployed and supported Lerner's new Virtual Lab, powered by Citrix XenDesktop 7.6 Maintained Vmware and Hyper-V infrastructure for curriculum support
  • Administer Windows server, Cisco Prime, Citrix XenApp, VMware, McAfee E-Policy Orchestrator, Active Directory/DNS/DHCP/Group Policy.

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43. Microsoft Windows

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low Demand
Here's how Microsoft Windows is used in Computer Support Specialist jobs:
  • Configure and troubleshoot Microsoft Windows servers.
  • Led the design, installation, and integration of a Microsoft Windows based system architecture for a division of 100 people.
  • Install and maintain MDOT authorized applications on SHA workstations to include: Microsoft Windows O.S.
  • Involved in creating and installing images for both Microsoft Windows and Apple Macintosh computers.
  • Created and managed group policies on Microsoft Windows 2000 Server and Windows 2003 Server.
  • Provide technical support to 1000+ end users in a Microsoft Windows based technical environment.
  • Worked with Microsoft Windows, Microsoft Office, Exchange Server and Active Directory.
  • Diagnose and fix networking problems for all latest versions of Microsoft Windows.
  • Manage and maintained Microsoft Windows Software Update Services (WSUS).
  • Provided support for Microsoft Windows, Microsoft Office and WAN.
  • Supported Microsoft Windows NT 4.0/3.51 clients and servers.
  • Support includes Microsoft Windows XP/Vista, Microsoft Office [ ] LAN/network support, image backup/restore, printers, and e-mail.

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44. Unix

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low Demand
Here's how Unix is used in Computer Support Specialist jobs:
  • Installed, configured and managed proprietary applications on Unix servers.
  • Assisted in office automation and planning that led to the conversion of systems from UNIX to Windows NT 4.0 platforms.
  • Perform documentation processing in a Windows and UNIX environment specifically using Microsoft Word, Adobe FrameMaker and DOORS.
  • Implement backup procedures for UNIX and Windows operating systems, Install Windows Updates on workstations/servers.
  • Performed administrative backup and recovery for UNIX and Windows operating systems using VERITAS Backup Exec.
  • Coordinated daily activities for computer users of the CAD, VAX and Unix systems.
  • Add, modify and delete user accounts, e-mail groups, and UNIX groups.
  • Converted data archive from IBM MVS operating system cartridge format to Unix archive.
  • Prepared the Routine Management and Regular System Backups using UNIX Shell Scripts.
  • Created, managed user accounts on UNIX servers, reset user passwords.
  • Maintained data and survey archives on the Unix operating system.
  • Filled temporary assignments in MVS and UNIX Main Frame environments.
  • Operated and Maintained UNIX and Microsoft operating systems.
  • Supported UNIX and Windows servers.
  • Support users and customers in a mixed infrastructure and multi-platform environment (PC, Mac, and UNIX systems).
  • Used ssh to access Unix environment to re-run failed Autosys jobs to completion and restore Services.
  • Programmed of two Nicolette X-ray systems using UNIX.
  • Experience with Windows 9x/NT/2000/XP and Unix Operating Systems Install and provide support for various software (J.D.
  • Monitored Unix servers load average, iostat, vmstats and general server health.
  • Excel Word Lotus Notes Novell Linux SQL Unix Oracle Windows 7 Windows Vista

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45. User Inquiries

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low Demand
Here's how User Inquiries is used in Computer Support Specialist jobs:
  • Provide solutions to user inquiries regarding computer software or hardware operation to resolve problems.
  • Resolve issues by answering user inquiries regarding computer software or hardware operation.
  • Resolve user inquiries regarding software and/or hardware operations.
  • Answered user inquiries regarding computer software.
  • Answered user inquiries via phone, email, ticketing system and assisted them regarding computer software and hardware.
  • Answer user inquiries via email, phone or web and troubleshoot and repair user issues.
  • Answer user inquiries via email, phone or web.
  • Received and responded to end-user inquiries and requests via telephone, email, ticket tracking system and drive-bys.

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46. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Computer Support Specialist jobs:
  • Performed new user setup on LAN, Lotus Notes, and Terminal Server, granting rights as needed.
  • Provided solutions, troubleshooting and configuration of systems and software: MS-OfficeSuite97, Lotus Notes, Windows workstations.
  • Served as subject matter expert for Microsoft Office products, MVLS administrator, and Lotus Notes implementer.
  • Initiated, developed and implemented a Lotus Notes Client Profile DB for tracking contact and connection information.
  • Provided end user support for Microsoft Office applications as well as Microsoft Exchange and Lotus Notes.
  • Supported use of COTS software including Windows, MS Office, Lotus Notes and Organizer.
  • Assisted with corporate E-mail migration from Lotus Notes to Outlook XP.
  • Organized calendar, tasks and prioritized daily schedule using Lotus Notes.
  • Utilized Lotus Notes ticket system to account for request from users.
  • Use and support Lotus Notes for email and database utilization.
  • Write, maintain and update documents/procedure in Lotus Notes Database.
  • Performed user/system administration on NT and Lotus Notes servers.
  • Analyzed and identify Lotus Notes email and database issues.
  • Converted 200 PC's from MS Outlook to Lotus Notes
  • Ensured SMTP (Lotus Notes) worked properly.
  • Provided tier 1 Lotus Notes support.
  • Installed and setup Lotus Notes 4.5 server to provide QOLMISNET and email to the NSWC Dahlgren Family Service Center.
  • Administered Windows NT 4.0/Lotus Notes Server; administer Novell network file and application server.
  • Developed databases in Lotus Notes 4.5 using @Formulas.
  • Support on Novell 5 network utilizing Lotus Notes email client.

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47. Voip

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low Demand
Here's how Voip is used in Computer Support Specialist jobs:
  • Monitored VoIP system performance and administered phone extensions and voice mailboxes.
  • Implemented practical solutions to computer, VOIP, network, and printer incidents over the phone, in-person, and remotely.
  • Maintain computers, printers, VoIP phones, and network based security/gate systems in 33 locations in Alabama and Mississippi.
  • Configured Microsoft Windows PC s, laptops, and VoIP Phones for all new hires within the company.
  • Created accountability spreadsheets for new, current and expired accounts for the (VOIP) phone system.
  • Assisted in maintenance of CISCO routers, MS Windows servers, and VOIP phones.
  • Helped with the implementation of VoIP, including network cabling and VLAN configuration.
  • Configured and installed software, hardware, VoIP phones, and peripheral components.
  • Retrieve Clear One Converge VH20 VoIP performance and noted abnormalities log file reports.
  • Helped set up and maintain Cisco VOIP phone system.
  • Maintain, troubleshoot and repair Cisco VOIP telephones.
  • Supported the VoIP system (ShoreTel).
  • Configured and troubleshoot Cisco phone system VOIP.
  • Experience with configuring 3com VOIP phone system.
  • Configured, installed and supported VOIP phones.
  • Maintain user email accounts and I also handle all of the site's Cisco VOIP System, and the Mag-Lock Systems.
  • Extended/maintained/managed all of the site's Cisco VOIP System.
  • Configured and installed Avaya VoIP telephones.
  • Provided Avaya VoIP and Avaya Modular Messaging administration/management.

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48. Installation Activities

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low Demand
Here's how Installation Activities is used in Computer Support Specialist jobs:
  • Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities.
  • Record daily data, system issues, actions taken, and installation activities in Lenovo's Impact interface.

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49. Sharepoint

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low Demand
Here's how Sharepoint is used in Computer Support Specialist jobs:
  • Developed and administered SharePoint web sites and related security groups for FSDE and subordinate offices.
  • Prepare documentation and technical guides for end-user staff via Microsoft SharePoint.
  • Implemented SharePoint throughout the organization including training over 20 users.
  • Operate and support Microsoft SharePoint software solution.
  • Manage SharePoint 2007 intranet environment.
  • Managed content administration for SharePoint, including updates, revisions, and posting of new material.
  • Used Microsoft Office 365 Business and SharePoint ticketing system to document all user request and issues.
  • Utilized SharePoint, Microsoft Office Suite to open, update and close all ticket resolutions.
  • Worked with Excel to update documents in SharePoint for retired software within the company
  • Perform all restores for server, file system, SharePoint and exchange requests.
  • Maintain company website, SharePoint though Small Business Server 2003.
  • Maintained SharePoint Intranet pages and employee access
  • Set up WSS 3.0 SharePoint site.
  • Key Contributions: Responsible for structuring SharePoint permissions, metadata sorting, and overall information architecture.
  • Key Achievements Lead developer of database and application on SharePoint.
  • Decreased Call Center resolution times by utilizing FileMaker/SharePoint/Citrix support tools.
  • Record work orders and manage current work orders using Sharepoint.
  • Worked in a Sharepoint environment.
  • Certificate of Completion: Configuring and Administering Microsoft SharePoint 2010) Managed Active Directory.
  • Provide efficient knowledge of Microsoft Access, Word, Excel, Visio, SharePoint, and Quickbase.

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50. Proper USE

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low Demand
Here's how Proper USE is used in Computer Support Specialist jobs:
  • Perform in-depth computer forensics to verify proper use of account and database information.
  • Install, configure, and maintain DoD-approved communications software on government computers and configure the network to allow proper user access.
  • Instructed faculty and staff in the proper use of operating systems, peripheral hardware, software, and remote systems.
  • Credited for training faculty and staff in proper use of software application and troubleshooting of common issues.
  • Set up user accounts, regulated and monitored file access to ensure confidentiality and proper use.
  • Researched and wrote procedures, then trained users in the proper use of hardware and software.
  • Trained end users in the proper use of the software needed to perform their job.
  • Provided training and assistance regarding the proper use of computer hardware and numerous software programs.
  • Execute training procedures, and train coworkers in the proper use of hardware and software.
  • Provide training for users in the proper use of hardware or software.
  • Trained associates in proper use of all equipment.
  • Developed training materials and procedures Trained users in the proper use of hardware and software.

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Computer Support Specialist Jobs

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20 Most Common Skills For A Computer Support Specialist

Computer Hardware

26.8%

Network Printers

8.6%

Desk Support

5.8%

Technical Support

5.6%

Hardware Issues

5.4%

Windows XP

5.1%

Remote Access

4.9%

Customer Service

4.9%

Troubleshoot

4.3%

Active Directory

4.2%

Setup

3.9%

Laptops

3.5%

Computer System

2.9%

User Accounts

2.4%

LAN

2.1%

Mac

2.1%

Internet

2.0%

Technical Assistance

1.9%

Software Applications

1.8%

Computer Software

1.7%
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Typical Skill-Sets Required For A Computer Support Specialist

Rank Skill
1 Computer Hardware 20.6%
2 Network Printers 6.6%
3 Desk Support 4.5%
4 Technical Support 4.3%
5 Hardware Issues 4.2%
6 Windows XP 3.9%
7 Remote Access 3.8%
8 Customer Service 3.8%
9 Troubleshoot 3.3%
10 Active Directory 3.2%
11 Setup 3.0%
12 Laptops 2.7%
13 Computer System 2.2%
14 User Accounts 1.9%
15 LAN 1.6%
16 Mac 1.6%
17 Internet 1.5%
18 Technical Assistance 1.5%
19 Software Applications 1.4%
20 Computer Software 1.3%
21 Peripheral Equipment 1.3%
22 PCS 1.2%
23 OS 1.1%
24 Desktop 1.1%
25 Helpdesk 1.1%
26 VPN 1.0%
27 Novell 1.0%
28 Proper Installation 0.9%
29 Suite 0.8%
30 Trouble Tickets 0.8%
31 Appropriate Software 0.8%
32 Hardware Operation 0.8%
33 Installation Specifications 0.7%
34 SQL 0.7%
35 Linux 0.7%
36 New System 0.7%
37 Daily Performance 0.7%
38 Conduct Computer Diagnostics 0.7%
39 Technical Manuals 0.6%
40 Training Programs 0.6%
41 Tcp/Ip 0.6%
42 Citrix 0.6%
43 Microsoft Windows 0.6%
44 Unix 0.6%
45 User Inquiries 0.6%
46 Lotus Notes 0.6%
47 Voip 0.5%
48 Installation Activities 0.5%
49 Sharepoint 0.5%
50 Proper USE 0.5%
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35,161 Computer Support Specialist Jobs

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