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Computer Support Specialist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Experts
Jennifer Richardson Ph.D.,
Anthony Baron
Computer Support Specialist Example Skills
Below we've compiled a list of the most critical computer support specialist skills. We ranked the top skills for computer support specialists based on the percentage of resumes they appeared on. For example, 7.6% of computer support specialist resumes contained computer support as a skill. Continue reading to find out what skills a computer support specialist needs to be successful in the workplace.

15 computer support specialist skills for your resume and career

1. Computer Support

Here's how computer support specialists use computer support:
  • General computer support and troubleshooting, to more in-depth systems and server administration
  • Worked with subject matter specialists in developing and providing software computer support.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer support specialists use troubleshoot:
  • Performed domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
  • Configure computers for Cisco Wireless Access Point connectivity; troubleshoot wireless issues.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer support specialists use technical support:
  • Provided over-the-phone and in-person technical support to Florida National Guard installations and Department of Military Affairs offices.
  • Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer support specialists use customer service:
  • Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
  • Provided excellent customer service and communications in accordance with the company's internal service level agreement.

5. Desk Support

Here's how computer support specialists use desk support:
  • Prepare documentation and procedures for Help Desk supported installations.
  • Help Desk Support: Assisted in responding to Help Desk calls, either verbally or as dispatched through on-campus visits.

6. Computer System

Here's how computer support specialists use computer system:
  • Maintained sophisticated computer systems with various Windows and Linux based operating systems for an academic institution.
  • Managed life-cycle physical inventory, database management, and disposition of computer systems and peripherals.

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7. Network Printers

Here's how computer support specialists use network printers:
  • Performed network printer installation and administration using LPR and HP JetDirect Admin
  • Maintained workstations, laptop computers and network printers on unclassified/classified networks.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer support specialists use mac:
  • Administered DeployStudio Server for Mac OS operating system deployment and software distribution.
  • Managed over 3,500 Windows clients via SCCM and PowerShell, and 250 Mac OS X clients via open source solutions.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how computer support specialists use os:
  • Processed 30+ company smart-phones of 8 different models containing Windows CE or Palm OS using Nokia Wireless Sync through Verizon.
  • Installed & configure new OS X (Panther) computer for faculty & students as well as computer labs.

10. User Support

Here's how computer support specialists use user support:
  • Prepared written technical documentation as needed for user support issues or system documentation.
  • Provide technical and user support for both video and audio teleconferencing equipment.

11. Computer Software

Here's how computer support specialists use computer software:
  • Provide solutions to user inquiries regarding computer software or hardware operation to resolve problems.
  • Resolve issues by answering user inquiries regarding computer software or hardware operation.

12. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how computer support specialists use technical assistance:
  • Provide technical assistance, support and advice to individuals within our organization at different location.
  • Conducted computer diagnostics to determine nature of problems and provided technical assistance.

13. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer support specialists use linux:
  • Install and Configure Linux and Windows based operating systems onto client s laptops and PC units.
  • Level II support of various operating systems to include Microsoft, Apple and Linux platforms.

14. Help-Desk Support

Here's how computer support specialists use help-desk support:
  • Provided computer help-desk support and technical training on hardware/software to end users.
  • Provided computer help-desk support via telephone and email communication with Travel Agents.

15. Microsoft Windows

Here's how computer support specialists use microsoft windows:
  • Executed installation of Microsoft Windows operating systems, hardware, and appropriate software/drivers.
  • Led the design, installation, and integration of a Microsoft Windows based system architecture for a division of 100 people.
top-skills

What skills help Computer Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Computer Support Specialist resumes?

Jennifer Richardson Ph.D.Jennifer Richardson Ph.D. LinkedIn Profile

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all Computer Support Specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for Computer Support Specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What Computer Support Specialist skills would you recommend for someone trying to advance their career?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn Profile

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young Computer Support Specialists need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn Profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a Computer Support Specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn Profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

List of computer support specialist skills to add to your resume

Computer Support Specialist Skills

The most important skills for a computer support specialist resume and required skills for a computer support specialist to have include:

  • Computer Support
  • Troubleshoot
  • Technical Support
  • Customer Service
  • Desk Support
  • Computer System
  • Network Printers
  • Mac
  • OS
  • User Support
  • Computer Software
  • Technical Assistance
  • Linux
  • Help-Desk Support
  • Microsoft Windows
  • Peripheral Equipment
  • Software Applications
  • Lan
  • SQL
  • User Accounts
  • Software Issues
  • PCS
  • Workstations
  • Network Connectivity
  • Software Support
  • Word Processing
  • Windows XP
  • Network Troubleshooting
  • Windows Server
  • Computer Equipment
  • Technical Issues
  • User Inquiries
  • Software Problems
  • Network Support
  • Remote Desktop
  • VPN
  • TCP/IP
  • Software Installation
  • SCCM
  • Network Issues
  • Trouble Tickets
  • Technical Problems
  • Unix
  • Training Materials
  • Technical Manuals
  • SharePoint
  • Citrix
  • VMware
  • Remedial Action

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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