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Computer Support Specialist skills for your resume and career

15 computer support specialist skills for your resume and career
1. Computer Support
- General computer support and troubleshooting, to more in-depth systems and server administration
- Worked with subject matter specialists in developing and providing software computer support.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Performed domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
- Configure computers for Cisco Wireless Access Point connectivity; troubleshoot wireless issues.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided over-the-phone and in-person technical support to Florida National Guard installations and Department of Military Affairs offices.
- Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
- Provided excellent customer service and communications in accordance with the company's internal service level agreement.
5. Desk Support
- Prepare documentation and procedures for Help Desk supported installations.
- Help Desk Support: Assisted in responding to Help Desk calls, either verbally or as dispatched through on-campus visits.
6. Computer System
- Maintained sophisticated computer systems with various Windows and Linux based operating systems for an academic institution.
- Managed life-cycle physical inventory, database management, and disposition of computer systems and peripherals.
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Build a professional computer support specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your computer support specialist resume.7. Network Printers
- Performed network printer installation and administration using LPR and HP JetDirect Admin
- Maintained workstations, laptop computers and network printers on unclassified/classified networks.
8. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Administered DeployStudio Server for Mac OS operating system deployment and software distribution.
- Managed over 3,500 Windows clients via SCCM and PowerShell, and 250 Mac OS X clients via open source solutions.
9. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Processed 30+ company smart-phones of 8 different models containing Windows CE or Palm OS using Nokia Wireless Sync through Verizon.
- Installed & configure new OS X (Panther) computer for faculty & students as well as computer labs.
10. User Support
- Prepared written technical documentation as needed for user support issues or system documentation.
- Provide technical and user support for both video and audio teleconferencing equipment.
11. Computer Software
- Provide solutions to user inquiries regarding computer software or hardware operation to resolve problems.
- Resolve issues by answering user inquiries regarding computer software or hardware operation.
12. Technical Assistance
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Provide technical assistance, support and advice to individuals within our organization at different location.
- Conducted computer diagnostics to determine nature of problems and provided technical assistance.
13. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Install and Configure Linux and Windows based operating systems onto client s laptops and PC units.
- Level II support of various operating systems to include Microsoft, Apple and Linux platforms.
14. Help-Desk Support
- Provided computer help-desk support and technical training on hardware/software to end users.
- Provided computer help-desk support via telephone and email communication with Travel Agents.
15. Microsoft Windows
- Executed installation of Microsoft Windows operating systems, hardware, and appropriate software/drivers.
- Led the design, installation, and integration of a Microsoft Windows based system architecture for a division of 100 people.
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What skills help Computer Support Specialists find jobs?
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What skills stand out on Computer Support Specialist resumes?
Professor, Purdue University
What soft skills should all Computer Support Specialists possess?
Anthony Baron
Teaching Assistant, Associate Software Engineer, American University
What hard/technical skills are most important for Computer Support Specialists?
Anthony Baron
Teaching Assistant, Associate Software Engineer, American University
What Computer Support Specialist skills would you recommend for someone trying to advance their career?
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young Computer Support Specialists need?
Lecturer, Carleton College
What technical skills for a Computer Support Specialist stand out to employers?
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of computer support specialist skills to add to your resume
The most important skills for a computer support specialist resume and required skills for a computer support specialist to have include:
- Computer Support
- Troubleshoot
- Technical Support
- Customer Service
- Desk Support
- Computer System
- Network Printers
- Mac
- OS
- User Support
- Computer Software
- Technical Assistance
- Linux
- Help-Desk Support
- Microsoft Windows
- Peripheral Equipment
- Software Applications
- Lan
- SQL
- User Accounts
- Software Issues
- PCS
- Workstations
- Network Connectivity
- Software Support
- Word Processing
- Windows XP
- Network Troubleshooting
- Windows Server
- Computer Equipment
- Technical Issues
- User Inquiries
- Software Problems
- Network Support
- Remote Desktop
- VPN
- TCP/IP
- Software Installation
- SCCM
- Network Issues
- Trouble Tickets
- Technical Problems
- Unix
- Training Materials
- Technical Manuals
- SharePoint
- Citrix
- VMware
- Remedial Action
Updated January 8, 2025