We calculated that 8% of Computer Support Specialists are proficient in Computer Support, Troubleshoot, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Computer Support Specialists that have these skills listed on their resume here:
- Computer Support, 8%
General computer support and troubleshooting, to more in-depth systems and server administration
- Troubleshoot, 7%
Performed domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
- Technical Support, 7%
Provided over-the-phone and in-person technical support to Florida National Guard installations and Department of Military Affairs offices.
- Customer Service, 6%
Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
- Desk Support, 5%
Prepare documentation and procedures for Help Desk supported installations.
- Computer System, 5%
Maintained sophisticated computer systems with various Windows and Linux based operating systems for an academic institution.
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Some of the skills we found on computer support specialist resumes included "computer support," "troubleshoot," and "technical support." We have detailed the most important computer support specialist responsibilities below.
Arguably the most important personality trait for a computer support specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that computer support specialists can use customer-service skills to "build customized computer systems based on customer specifications; successfully built four computers for personal use in 2015. " While it may not be the most important skill, we found that many computer support specialist duties rely on listening skills. This example from a computer support specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways computer support specialists are able to utilize listening skills: "managed helpdesk calls, and documented issue(s) and resolution, communicated training materials to employees at all levels. " Another skill that is quite popular among computer support specialists is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a computer support specialist resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "operate and support microsoft sharepoint software solution. " A computer support specialist responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by computer support specialists: "developed training materials and presented bi-monthly lunchtime training sessions for end users. " Another common skill for a computer support specialist to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A computer support specialist demonstrated the need for this skill by putting this on their resume: "developed mapping standards and provided technical writing and software support. " See the full list of computer support specialist skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a computer support specialist. We found that 51.1% of computer support specialists have graduated with a bachelor's degree and 5.2% of people in this position have earned their master's degrees. While most computer support specialists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six computer support specialists were not college graduates.
Those computer support specialists who do attend college, typically earn either computer science degrees or computer information systems degrees. Less commonly earned degrees for computer support specialists include business degrees or information technology degrees.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a computer support specialist. We've found that most computer support specialist resumes include experience from Aditi Consulting, Alston & Bird, and Infinity Consulting Solutions. Of recent, Aditi Consulting had 5 positions open for computer support specialists. Meanwhile, there are 3 job openings at Alston & Bird and 3 at Infinity Consulting Solutions.
But if you're interested in companies where you might earn a high salary, computer support specialists tend to earn the biggest salaries at Google, Brocade Services Corporation, and KLA. Take Google for example. The median computer support specialist salary is $109,044. At Brocade Services Corporation, computer support specialists earn an average of $108,851, while the average at KLA is $102,808. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on computer support specialist salaries across the United States.
Some other companies you might be interested in as a computer support specialist include IBM, Best Buy, and TEKsystems. These three companies were found to hire the most computer support specialists from the top 100 U.S. educational institutions.