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Working As A Computer Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $40,000

    Average Salary

What Does A Computer Support Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Support Technician Career Paths

Computer Support Technician
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Network Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Technician Consultant Lead Technician
Technical Manager
7 Yearsyrs
Desktop Support Technician Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Desktop Support Technician Systems Engineer Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Desktop Support Technician Desktop Support Specialist
Level Senior Technician
6 Yearsyrs
Technical Support Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
Technical Support Technician Help Desk Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Support Technician Team Leader Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Help Desk Analyst Systems Analyst Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Help Desk Analyst Consultant Senior Business Analyst
Implementation Manager
8 Yearsyrs
Information Systems Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Information Systems Technician Help Desk Specialist Desktop Support Specialist
Senior Desktop Support Technician
6 Yearsyrs
Information Systems Technician Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Field Service Technician Technical Support Engineer Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Technician Information Technology Technician Service Desk Analyst
Incident Manager
9 Yearsyrs
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Average Length of Employment
Junior Technician 1.7 years
Top Careers Before Computer Support Technician
Cashier 4.4%
Internship 3.9%
Technician 3.1%
Top Careers After Computer Support Technician
Technician 2.9%
Cashier 2.7%

Do you work as a Computer Support Technician?

Average Yearly Salary
$40,000
Show Salaries
$32,000
Min 10%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$49,000
Max 90%
Highest Paying City
Washington, DC
Highest Paying State
Hawaii
Avg Experience Level
2.6 years
How much does a Computer Support Technician make at top companies?
The national average salary for a Computer Support Technician in the United States is $40,539 per year or $19 per hour. Those in the bottom 10 percent make under $33,000 a year, and the top 10 percent make over $49,000.

The largest raises come from changing jobs.

See what's out there.

Real Computer Support Technician Salaries

Job Title Company Location Start Date Salary
Webmaster & Computer Support Boca Monkeys Inc. Sep 20, 2012 $87,651
Comp. Tech. Support Consutl 4-Senior ETL Dev.(Ucp 10) University of Connecticut Jan 23, 2015 $69,262 -
$117,373
Computer Support Technician KURU KURU Sushi, Inc. Jan 08, 2016 $55,370
Computer and Technical Support UADC Aug 20, 2011 $37,232
Computer and Technical Support UADC Aug 15, 2011 $36,358
Computer Support Technician Unit Investigation Services, Inc. Sep 26, 2008 $33,413
Computer Support Technician University of Arkansas Jan 01, 2011 $32,000
Computer Support Technician University of Central Arkansas Jul 02, 2012 $29,836

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Top Skills for A Computer Support Technician

  1. Computer Hardware
  2. Technical Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Audited, reviewed, developed and maintained documentation for installed computer hardware and software, including maintenance records and system configuration.
  • Functioned as a computer application designer/programmer, data analyst, and technical support specialist with comprehensive hardware and software expertise.
  • Provided classroom support for faculty using projectors & other AV equipment * Installed and configured network printers as required.
  • Provided technical support to editors, reporters, photographers, and other newspaper personnel for hardware issues and software applications.
  • Installed and configured desktop PC's and laptops, determined hardware/software problems and troubleshoot connectivity problems.

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Top 10 Best States for Computer Support Technicians

  1. District of Columbia
  2. Hawaii
  3. North Dakota
  4. Virginia
  5. Wyoming
  6. New Jersey
  7. Connecticut
  8. Colorado
  9. Pennsylvania
  10. Delaware
  • (361 jobs)
  • (106 jobs)
  • (170 jobs)
  • (1,898 jobs)
  • (94 jobs)
  • (1,121 jobs)
  • (493 jobs)
  • (1,065 jobs)
  • (1,612 jobs)
  • (120 jobs)

Computer Support Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,229 Computer Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Computer Support Technician Resume

View Resume Examples

Computer Support Technician Demographics

Gender

Male

77.8%

Female

17.1%

Unknown

5.1%
Ethnicity

White

59.9%

Hispanic or Latino

15.9%

Black or African American

10.9%

Asian

9.1%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

56.1%

French

7.0%

German

5.3%

Portuguese

4.4%

Chinese

3.5%

Russian

3.5%

Mandarin

2.6%

Korean

1.8%

Cantonese

1.8%

Japanese

1.8%

Greek

1.8%

Persian

1.8%

Tagalog

1.8%

Arabic

1.8%

Thai

1.8%

Italian

1.8%

Cheyenne

0.9%

Hindi

0.9%
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Computer Support Technician Education

Schools

Kaplan University

10.1%

Community College of the Air Force

5.7%

More Tech Institute

5.7%

Strayer University

5.7%

Indiana State University

5.7%

Arizona State University

5.1%

A-Technical College

5.1%

Western Governors University

5.1%

Brigham Young University

4.4%

Valencia College

4.4%

Texas A&M University

4.4%

University of Utah

4.4%

Florida State University

4.4%

American InterContinental University

4.4%

University of Washington

4.4%

University of Central Florida

4.4%

University of Missouri - Columbia

4.4%

Oklahoma State University

4.4%

Everest Institute

3.8%

University of North Texas

3.8%
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Majors

Computer Science

17.7%

Information Technology

14.3%

Computer Networking

10.5%

Business

9.2%

Computer Systems Security

7.2%

Computer Information Systems

6.7%

Electrical Engineering

5.6%

Management Information Systems

3.9%

Computer Engineering Technology

3.8%

Computer Engineering

3.2%

Computer Technical Support

2.6%

Psychology

2.3%

Electrical Engineering Technology

2.0%

Criminal Justice

2.0%

General Studies

1.9%

Education

1.5%

Liberal Arts

1.5%

Management

1.4%

Computer Applications

1.4%

Accounting

1.4%
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Degrees

Bachelors

41.4%

Associate

29.9%

High School Diploma

8.4%

Certificate

7.5%

Masters

7.0%

Diploma

5.4%

Doctorate

0.4%
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Updated May 18, 2020