A computer support technician is responsible for maintaining computer systems within a company. He/She sets up, maintains, and repairs computer systems for employees across the company. His/Her duties also include installing computers, routers, and other hardware, updating existing systems, and troubleshooting problems with hardware. He/She may be tasked with training company employees on how to use software programs and hardware. Besides that, he/she maintains all terminals and peripherals, including printers, modems, personal computers, and data communications machines. Also, he/she ensures compliance with the company's policy on the network use of end-users.

The minimum educational requirement for this position is a high school diploma. Oftentimes, a college degree is required. Applicants must possess problem-solving, analytical, computer, customer service, organization, and troubleshooting skills. You must be familiar with basic hardware and software functions and networking. Some employers may provide on-the-job training. Your annual salary is between $31,000 and $61,000, with an average salary of $43,522.

What Does a Computer Support Technician Do

There are certain skills that many computer support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Computer Support Technician does

How To Become a Computer Support Technician

If you're interested in becoming a computer support technician, one of the first things to consider is how much education you need. We've determined that 45.6% of computer support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.3% of computer support technicians have master's degrees. Even though most computer support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Computer Support Technician

Computer Support Technician Career Paths

Average Salary for a Computer Support Technician

Computer Support Technicians in America make an average salary of $41,852 per year or $20 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $34,000 per year.
Average Computer Support Technician Salary
$41,852 Yearly
$20.12 hourly
$34,000
10%
$41,000
Median
$51,000
90%

What Am I Worth?

salary-calculator
How To Become a Computer Support Technician
How To Become a Computer Support Technician Career Overview

States With The Most Computer Support Technician Jobs

Mouse over a state to see the number of active computer support technician jobs in each state. The darker areas on the map show where computer support technicians earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Computer Support Technician Jobs By State

RankStateNumber of JobsAverage Salary
1California6,848$49,348
2Texas2,854$39,934
3Illinois2,591$33,879
4Florida2,322$39,564
5Virginia1,841$34,621
6New York1,788$43,461
7Washington1,570$47,070
8Pennsylvania1,475$45,105
9Massachusetts1,311$41,720
10Ohio1,280$34,666
11Maryland1,254$35,169
12North Carolina1,251$33,823
13Georgia1,240$44,997
14Missouri1,210$38,561
15Arizona1,138$37,453
16Michigan1,056$39,868
17New Jersey1,017$41,905
18Colorado1,012$44,398
19Minnesota941$43,475
20Alabama921$39,186
21South Carolina894$37,996
22Indiana873$33,497
23Wisconsin848$34,232
24Kentucky725$33,341
25Tennessee687$33,371
26Oregon602$40,057
27Utah593$33,772
28Arkansas577$38,126
29Oklahoma566$44,670
30Louisiana552$45,908
31Nebraska514$34,078
32Connecticut462$39,918
33Nevada442$42,684
34New Hampshire411$38,127
35Iowa395$33,385
36Kansas390$38,492
37New Mexico387$34,698
38Mississippi281$33,564
39Hawaii268$41,960
40North Dakota256$41,887
41Vermont241$40,456
42West Virginia213$34,080
43Idaho213$33,981
44South Dakota205$33,312
45Alaska203$34,575
46Delaware192$43,524
47Maine191$34,770
48Rhode Island179$39,100
49Montana154$36,646
50Wyoming94$35,963

Computer Support Technician Education

Computer Support Technician Majors

Computer Support Technician Degrees

Bachelors

45.6 %

Associate

35.6 %

High School Diploma

6.9 %

Top Colleges for Computer Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590

Top Skills For a Computer Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.5% of computer support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Computer Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Computer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Computer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume

Computer Support Technician Demographics

Computer Support Technician Gender Distribution

Male
Male
83%
Female
Female
17%

After extensive research and analysis, Zippia's data science team found that:

  • Among computer support technicians, 16.8% of them are women, while 83.2% are men.

  • The most common race/ethnicity among computer support technicians is White, which makes up 59.1% of all computer support technicians.

  • The most common foreign language among computer support technicians is Spanish at 56.1%.

Work Experience Programs For Computer Support Technicians

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Software Engineering Program

Company: Standard Bank

Cost: Free

Duration: 4-4.5 hours

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Advanced Software Engineering Program

Company: Walmart India

Cost: Free

Duration: 3.5-4 hours

Software Development Program

Company: Standard Bank

Cost: Free

Duration: 4.5-5.5 hours

Technology Program

Company: Deloitte Australia

Cost: Free

Duration: 3-5 hours

Software Engineering Program

Company: Electronic Arts

Cost: Free

Duration: 4-6 hours

Software Engineering Program

Company: Align Technology

Cost: Free

Duration: 1 hour

Software Engineering Program

Company: Quantium

Cost: Free

Duration: 5.5-8.5 hours

Intro to Software Engineering Program

Company: Cisco

Cost: Free

Duration: 4.5-5 hours

Front-End Software Engineering Program

Company: Skyscanner

Cost: Free

Duration: 1-1.5 hours

Online Courses For Computer Support Technician That You May Like

Advertising Disclosure  
Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

Technical Support Case Studies and Capstone
coursera

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

Computer Hardware and Software
coursera

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

Show More Computer Support Technician Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Best States For a Computer Support Technician

Some places are better than others when it comes to starting a career as a computer support technician. The best states for people in this position are California, Washington, Louisiana, and Pennsylvania. Computer support technicians make the most in California with an average salary of $49,348. Whereas in Washington and Louisiana, they would average $47,070 and $45,908, respectively. While computer support technicians would only make an average of $45,105 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Computer Support Technician Jobs: 1,570
Highest 10% Earn:
$54,000
Location Quotient:
1.28

2. California

Total Computer Support Technician Jobs: 6,848
Highest 10% Earn:
$61,000
Location Quotient:
1.4

3. Louisiana

Total Computer Support Technician Jobs: 552
Highest 10% Earn:
$56,000
Location Quotient:
1.03
Full List Of Best States For Computer Support Technicians

How Do Computer Support Technician Rate Their Jobs?

Working as a Computer Support Technician? Share your experience anonymously.
Do you work as a Computer Support Technician?
Rate how you like work as Computer Support Technician. It's anonymous and will only take a minute.

Top Computer Support Technician Employers

Most Common Employers For Computer Support Technician

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$74,719$35.9214
2Dell$57,222$27.5123
3Lockheed Martin$51,418$24.7217
4University of Washington$47,146$22.679
5Unisys$46,343$22.289
6Hewlett Packard Enterprise$45,666$21.9510
7USAF Police Alumni Association$45,454$21.8511
8US Air Conditioning Distributors$45,347$21.8023
9Robert Half$43,829$21.0710
10Stream Companies$42,995$20.6722

Computer Support Technician Videos