A computer support technician is responsible for maintaining computer systems within a company. He/She sets up, maintains, and repairs computer systems for employees across the company. His/Her duties also include installing computers, routers, and other hardware, updating existing systems, and troubleshooting problems with hardware. He/She may be tasked with training company employees on how to use software programs and hardware. Besides that, he/she maintains all terminals and peripherals, including printers, modems, personal computers, and data communications machines. Also, he/she ensures compliance with the company's policy on the network use of end-users.
The minimum educational requirement for this position is a high school diploma. Oftentimes, a college degree is required. Applicants must possess problem-solving, analytical, computer, customer service, organization, and troubleshooting skills. You must be familiar with basic hardware and software functions and networking. Some employers may provide on-the-job training. Your annual salary is between $31,000 and $61,000, with an average salary of $43,522.