Computer Support Technician Job Description

SRC, Inc. is currently seeking an on-site client services administrator who is a self-starter with excellent communications skills. This person should be able to work independently and as part of a team. This candidate requires the ability to learn new skills and technology, solve problems, and be highly detail oriented.
Responsibilities:


Work closely with other IT team members to support enterprise client systems including hardware, applications, network, and security infrastructure located on-premises and in remote offices Monitor and respond to internal support requests submitted to ticketing system, by telephone and walk-up methods Diagnose and resolve hardware, software, network, and account-related issues Procure, configure, and setup new computer systems and peripherals Create and maintain client computer systems documentation Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations Create computer objects and modify user accounts in Active Directory using DRA.


Position Requirements
:

Bachelor's degree in information technology/information security, computer science, equivalent technical discipline with 3 or more years' experience; or any equivalent TS/SCI security clearance Flexible schedule which may include working nights and weekends. Experience in a customer-facing role and excellent customer service skills Experience with Microsoft Windows Operating systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems. Experience with a wide-array of software packages that includes installation, configuration, and troubleshooting. Experience with USAF Standard Desktop Configuration (SDC) is a plus. Experience with Microsoft Windows Active Directory object creation, deletion, and attributes. Knowledge of PC hardware and peripheral troubleshooting.
Preferred Requirements:


The following certifications: A+, Security+, MCP is preferred
Security Clearance Requirements


An active TS/SCI security clearance and current investigation are required


Equal Opportunity


Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, status as a protected veteran, or disability. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Learn more about SRC:


Employee Benefits


Diversity, Equity & Inclusion


Awards & Recognition



COVID-19 Policy:

President Biden's Executive Order 14042, requires Federal contractors and subcontractors to be fully vaccinated for COVID-19 by January 18, 2022. This requirement applies to all SRC, Inc. and SRCTec, LLC employees and its subcontractors.


Location San Antonio, TX Employment Type Full-Time Salaried Experience Required 3+ Years Education Required Bachelors Degree Security Clearance Requirement TS/SCI Travel % 0

Facility: BOULDER HEADQUARTERS - EM

Pay: $22.00 - 22.50 per hour

Bonus (if applicable):

Shift:

Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

* Paid time off • Paid holidays • 401(k)
* 401(k) matching • Health Insurance • Dental Insurance
* Vision Insurance • Life Insurance • Flexible spending account
* Health savings account • Tuition Reimbursement • Reduced tuition rates
* Employee discount • Employee assistance program • Pet insurance
* Disability Insurance • Paid training • Other benefits available

Equal Opportunity Employer.

BI is one of the leading technology companies in Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at providing technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Summary

Understanding of data flow for manufacturing test systems. Setting up workstations with computers and necessary peripheral devices. Assists in development, documentation and troubleshooting of test applications and firmware.

Primary Duties and Responsibilities

* Provides computer technical support for manufacturing systems.
* Validates and analyzes of data within multiple databases.
* Generates and updates reports related to internal business operations.
* Reviews reports with Method Procedures Analyst to ensure accuracy, consistency and validity of report data.
* Recommends enhancements and improvements to the systems or reports to improve data reliability and overall efficiency.
* Troubleshoots device and system failures.
* Identifies process improvements, deficiencies, defects and anomalies.
* Performs root cause analysis.
* Performs other duties as assigned.

Job Requirements

Minimum Requirements

* High School diploma or GED.
* At least 2 years computer system operation experience required.
* One year of experience in a technology related position, in manufacturing environment preferred.
* Ability to handle multiple tasks simultaneously, prioritize appropriately and meet deadlines.
* Proficiency in MS Excel.
* Analytical and abstract thinking with high attention to detail.
* Effective communication skills with internal and external contacts at all levels.
* Good interpersonal skills.
* Readiness to learn and interact with various software solutions that interface with manufacturing.
* Ability to work with computers and the necessary software typically used by the department.

Benefits

* Three (3 )weeks paid time off
* Fifteen (15) paid holidays
* Medical, Dental, and Vision coverage
* Term life insurance (includes spouse and dependent)
* Accidental death and dismemberment insurance
* Short- and long-term disability
* Flexible spending account
* 401(k) retirement program with company match
* Stock purchase program
* Tuition reimbursement
* Pet Insurance
* Various discount programs

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

Contributes to the completion of specific programs and projects

Provides technical solutions to a wide range of difficult problems

Provides installation of and troubleshooting support for systems applications and related peripheral hardware

Deploys a wide variety of new hardware, software, and the upgrade of existing installations

Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations

Provides incident response and performs complex customer support tasks

May serve as a team or task lead

May coach and provide guidance to less-experienced professionals

EDUCATION AND EXPERIENCE: AA/AS, 5+ years of experience

Security+CE is required for this role.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA IL Scott AFB

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.