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Computer Support Technician

Serco
Remote or Euclid, OH
If you love a high profile and fast paced environment, then Serco has a great opportunity for you! The Personal Computer Support Technician will be on a dynamic team and providing a variety of information technology support on the PBGC- Field Office Support Services contract. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.

Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

You will be part of a 10+ member team responsible for providng technical support in the day-to-day efforts of the Field Office Support Services site. You will provide technical support, guidance and oversight to end-users and staff.
In the Personal Computer Support Tech role, you will:

+ Provide technical support and guidance to end-users and staff

+ Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

+ Assist with testing/validating IT infrastructure change and provide input on infrastructure performance

+ Re-image desktop and laptop operating systems per instructions from the client upon request

+ Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware

+ Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required

+ Acts as a technical resource in assisting staff to resolve problems with equipment and data

+ Works as part of a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required

+ Assists staff in the use of standard business and administrative software, including Microsoft products as well as assigned IT equipment; provide instruction or written documentation where required

+ Ensures the protection of systems and data including Personally Identifiable Information (PII)

+ Contribute to the physical security of the worksite by helping to monitor staff and visitors in order to prevent and deter unlawful removal of or tampering with, Government property or PII

+ Provide registrar and activator services utilizing the USAccess system. Enrollments consists of ID verification, scanning ID documents, taking a photograph and capturing fingerprints

+ Receive delivery of client's equipment, parts and supplies shipped to the locations as well as ship back any faulty equipment or excess supplies

+ Coordinate with local facilities support requirements as required by the client.

+ Maintain inventory records of all assets

+ Performs other duties of a similar nature as needed.

**During the Pandemic,working remote is an option. However, you will be required to work onsite at the Euclid, Ohio location (on occastion), once safety restrictions are lifted.**

**Qualifications**

To be successful in this roll, you will have:

+ A Bachelor's Degree in related field.

+ 4 years of relevant work experience in a technical role or relevant certifications may be substituted for a degree.

+ Strong customer service skills

+ Good written and oral communication skills.

+ Troubleshooting knowledge with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment.

+ Ability to communicate effectively with various audience (internal and external).

+ Ability to manage multiple tasks, often with competing deadlines

+ Capacity to use initiative and independent judgment within established guidelines and procedures.

+ Aptitude to organize own work, set priorities and meet critical time deadlines.

+ **The ability to obtain and/or maintain a Public Trust Security Clearance.**

**_The hourly pay rate for this position is $22.64 plus an additional $4.22/hr for Health and Welfare (H&W)._**

**During the Pandemic,working remote is an option. However, you will be required to work onsite at the Euclid, Ohio location (on occastion), once safety restrictions are lifted.**

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career.

**Company Overview**

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements.

Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by December 8, 2021 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation).

Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/47773/computer-support-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830)

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**ID** _47773_

**Recruiting Location : Location** _US-OH-Euclid_

**Category** _Other_

**Position Type** _Full-Time_

**Security Clearance** _None_

**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_

**Campaign** _LPPBGC_
New
Easy Apply
3d ago

Computer Technician

Abbtech Professional Resources
Silver Spring, MD
Opens new tabopen new tab
US Citizenship Required

12:00pm - 9:00pm SHIFT

$18.00 Hourly

MUST HAVE RELIABLE TRANSPORATION (OWN CAR) - NO METRO ACCESS EITHER

(must have one of the certs below)

A+ Vanilla (non-CE version)
A+ CE
Network+ CE
Security+ CE

Location is Silver Springs, MD
12:00pm - 9:00pm SHIFT WITH A 1 HOUR LUNCH, MONDAY-FRIDAY.
Must have a car/reliable transportation for “some” remote site travel that is reimbursable (mileage). Once trained (after a couple of months), they “might have to assist at sites 3-5 miles away. They would get “intra-site mileage” if they did do this.

Candidate must be customer service oriented.
At least 2 years of technical experience troubleshooting issues and working with laptops, desktops, LAN networks, Microsoft Office suite, installing various types of software, and printers in a Windows environment.
At least 1 year of experience migrating data from one machine to another.
Candidate must have 2 forms of ID so that they can complete the on-boarding process.
Phone interviews are required
Candidate must provide 3 professional references.
Candidate must have a vehicle and be willing to travel to local FDA locations in Rockville, College Park and surrounding areas periodically as needed.
Professional, polished, customer-oriented Techs.
Candidate must be customer service oriented.

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
New
2d ago
Opens new tabopen new tab

Retail A+ Computer Tech

Micro Center
Rockville, MD
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.

We are currently seeking self-motivated, hard-working RETAIL A+ COMPUTER TECHNICIANS. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.
Click here to view our job video

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

* Flexible Schedules & Excellent Pay
* Employee Discount that includes a Friends & Family Discount Program
* Tuition Reimbursement & Education Discounts
* Paid Time Off for Regular Associates
* Benefit Coverage for Regular Full-Time Associates
* Esteemed Vendor & Company Job Training
* Career Advancement Opportunities

MAJOR RESPONSIBILITIES - RETAIL A+ COMPUTER TECHNICIAN:

* Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
* Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
* Recommend components/configurations and assemble customized computer systems.
* Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
* Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus).and keep up-to-date on retail products and current technologies.
* Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked

EDUCATION & EXPERIENCE:

* High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
* CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
* Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
* Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
* Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
10d ago

Dell- FDA Project - Computer Technician

Abbtech Professional Resources, Inc.
Silver Spring, MD
+ **Job Description:**

+ **12:00pm - 9:00pm SHIFT** **MUST HAVE RELIABLE TRANSPORATION (OWN CAR) - NO METRO ACCESS EITHER** FDA/DELL project accepts the following (must have one of these):

+ A+ Vanilla (non-CE version)

+ A+ CE

+ Network+ CE

+ Security+ CE

+ Funded and confirmed **through 11/30/2021 but there will be extensions because the new RFP to bid on hasn't even come out yet (this position will go well into 2022)**

+ Location is Silver Springs, MD

+ **12:00pm - 9:00pm SHIFT** WITH A 1 HOUR LUNCH, MONDAY-FRIDAY.

+ It takes about 2-8 weeks to get FDA Cleared, cannot start till they are cleared

+ Just need to be clearable to get selected

+ Someone who holds a current clearance tends to get through the process much faster

+ Must have a car/reliable transportation for "some" remote site travel that is reimbursable (mileage). Once trained (after a couple of months), they "might have to assist at sites 3-5 miles away. They would get "intra-site mileage" if they did do this.

+ Candidate must be customer service oriented.

+ At least 2 years of technical experience troubleshooting issues and working with laptops, desktops, LAN networks, Microsoft Office suite, installing various types of software, and printers in a Windows environment.

+ At least 1 year of experience migrating data from one machine to another.

+ Candidate must have 2 forms of ID so that they can complete the on-boarding process.

+ Phone interviews are required

+ Candidate must provide 3 professional references.

+ Candidate must have a vehicle and be willing to travel to local FDA locations in Rockville, College Park and surrounding areas periodically as needed.

+ Professional, polished, customer-oriented Techs.

+ Candidate must be customer service oriented.

+ **ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans**
New
2d ago

Field Support Technician

Aerotek
Purcellville, VA
Opens new tabopen new tab
Aerotek is currently searching for skilled field technicians in the Northern Va area to support one of our customers in the civil space. Qualified candidates will have the following exp-

We know that a company's success starts with its employees We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
New
3d ago
Opens new tabopen new tab

Computer Support Specialist

Millennium Corporation
Alexandria, VA
Millennium is a strategic management, cybersecurity and systems engineering firm - driven by results and focused on people as we help our customers achieve mission success. With a proven track record of performance with the Army, Navy, OSD, DHS and other agencies, Millennium is a uniquely qualified and committed partner to the Federal Government. It is through our work that the U.S. military and government are able to identify, manage and defeat threats.

We believe that diversity is a fact, inclusion is a choice. At Millennium Corporation, we are inclusive. We celebrate multiple approaches and different points of view. We strongly believe that diversity drives innovation, and we are building a culture where differences are valued. We are always growing our programs and we offer tools to help our employees grow and manage their careers.

Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Millennium promotes affirmative action for women, minorities, disabled persons, LGBTQ+ and veterans.

Millennium Corporation is hiring a Computer Support Specialist III in Alexandria, VA. Candidate must have an active Secret Clearance.

This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

The Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
+ Candidate must have an active Secret Clearance.

+ AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.

+ 6+ years of professional, applicable experience.

+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications.

+ Must have valid driver's license.

+ Experience supporting Windows 10, and MS Office 2013.

+ Experience using Remedy or a similar ticketing system.

+ Strong analytical and follow through skills.

+ Strong verbal and written communications skills.

+ Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

+ Ability to work well independently on defined tasks.

+ Ability to work well as part of a team.

DESIRED REQUIREMENTS:

+ Experience maintaining Xerox, Lexmark, HP, or Ricoh printer. devices (i.e. installing maintenance kits).

+ Prior USACE/ACE-IT experience.

+ Experience working in a DoD environment.

+ Experience supporting Office 365.

Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.

+ Must be comfortable with prolonged periods of sitting at a desk and working on a computer.

+ Must be able to lift up to 10-15 pounds at a time.

Less than 10% travel required

Requisition #: 2021-2012

External Company URL: http://www.millgroupinc.com/

Street: 7701 Telegraph Rd
New
2d ago

Computer Technician (SME) - CT401

Salient CRGT
Arlington, VA
Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation's most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.

Why Salient CRGT?

We're passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?

The ideal candidate will be responsible for

* Lead team of Computer/Hardware Technicians providing global support for inventory tracking, labeling, shipping, RMAs, hardware repair, system installations
* Establish standards for and lead the team in providing factory support for racking, stacking, and cabling hardware, updating firmware for systems received
* Submit all logistics related documentation; maintain current knowledge of relevant hardware and software applications as assigned, and work extensively with Microsoft Word, PowerPoint, Excel, Project and Visio
* Support CONUS/OCONUS site surveys to assess suitability for system installations
* Configure computers, communications devices, and peripheral equipment
* Define and document Standard Operating Procedures (SOP)

Required Qualifications

Bachelor's with 8+ years (or commensurate experience)

Secret Clearance

Desired Qualifications

Desired Skills:

* IAT II

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
32d ago

Computer Tech III

Randstad Us
Washington, DC
**job details:**

+ location:Washington, DC

+ salary:$22.94 - $27.94 per hour

+ date posted:Monday, October 11, 2021

+ job type:Contract

+ industry:Professional, Scientific, and Technical Services

+ reference:876234

**job description**

Computer Tech III

job summary:

Randstad. We support people and organizations in realizing their true potential. Moving them forward. human forward.

Our clients' team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Services staff are the people who make it work for the people who make it work for our clients.

Let's talk about the role.

**Location:** DC

**Remote Capabilities: None**

**Clearance Required:** **Public Trust**

**Type of Role:** Computer Tech III

location: Washington, Washington, D.C.

job type: Contract

salary: $22.94 - 27.94 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

- preparing computers according to Standard Operating Procedures (imaging, configuring, installing software and accounts)

- packaging and shipping equipment to remote/teleworking end-users according to standard processes

- delivering and deploying equipment to onsite end-users

- support end-users (remotely and on-site) with their initial logon to new systems

- assist with any approved non-standard software installation requests

- provide end-user assistance with operating new equipment

qualifications:

+ Experience level: Experienced

+ Education: Associates

skills:

+ Computer

+ Help Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
11d ago

Deployment Technician Level I

Mantech International Corporation
Herndon, VA
Secure our Nation, Ignite your Future

Responsibilities include, but are not limited to:

* Perform deployment, installation, training, and support of new Windows based computer systems.
* Assist with the design of, installation and support of computer systems and peripherals.
* Coordinate with Warehouse Manager for inventory, hardware orders, equipment movement, and shipping needs.
* Travel to customer sites and perform deployment activities to include, site surveys, install hardware, install software, remove hardware, check hardware for shipment etc.
* Conduct site surveys; assess and document current site network configuration and user requirements.
* Design and optimize network topologies.
* Analyze existing requirements and prepare specifications for hardware acquisitions.
* Prepare engineering plans and site installation Technical Design Packages.
* Develop hardware installation schedules.
* Prepare drawings documenting configuration changes at each site.
* Prepare site installation and test reports.
* Configure computers, communications devices, and peripheral equipment. Install network hardware.
* Train site personnel in proper use of hardware.
* Build specialized interconnecting cables.

Job Qualifications:

* 0-2 years of experience in Information Technology.
* Excellent written and verbal communication skills.
* Demonstrated initiative, sound judgment, effective decision-making.
* Experience in Customer Service
*

Other Requirements:

* Must have active interim Secret clearance or above
* Must be able to travel at least 75%

Physical Requirements:

* Must be able to type

#LI-VT1

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
13d ago

Tier I Helpdesk Technician (Email/Ticketing Support)

1901 Group
Reston, VA

Job Title: Tier 1 Helpdesk Technician (Email/Ticketing Support)
Location: Blacksburg/Abingdon (VA)
Clearance Requirement: Minimum Interim Secret Clearance, must be able to obtain and maintain a Secret clearance
Shift: 9am- 5pm Monday - Friday for contract coverage. Shift hours could be adjusted as needed to meet customer contract coverage.

Who Are We?

1901 Group prides itself on looking ahead of our competitors for the next wave of IT trends. We provide our employees with training and development opportunities, preparing them for upcoming technical challenges.

With primary office locations in Blacksburg, Abingdon and Reston, VA, our teams support customers from across the United States. Our innovative IT As-A Service delivery model is supported by industry certifications that ensure quality and efficient IT solutions.

We are transforming the delivery of IT services through the use of enterprise managed services that leverage the cloud to securely monitor, manage, and optimize complex IT environments.

The history of automation is what inspired the name of our company. 1901 was the year that another disruptive technology changed the world: the assembly line. Leveraging skills and materials in an efficient manner within a repeatable process that quadrupled output applies to IT services today.

Who We Need:

A highly motivated information technology technician responsible for being the first contact for each of our customer calls. This individual will help ascertain the nature of the call, resolve issues where possible, and escalate to the appropriate work group, when necessary.

What You'll Spend Most of Your Time Doing

  • After an initial acclimation period, you will be responsible for ascertain the nature of the incident or request, open tickets via a ticketing system, and escalate to appropriate work groups when necessary.
  • Monitor an email contact inbox and ticketing system for incoming work.
  • You will determine the functional area of the issue being reported, e.g. hardware, software, telecommunications, and provide level one troubleshooting or resolution.
  • Follow provided knowledge base articles and routing guides, identify and report gaps in instruction to improve knowledge base.
  • Resolving service requests, such as account creations and updates.
  • You will update assigned tickets and continuously coordinate necessary work
  • It will be very important to document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket
  • You will be expected to escalate incidents and service requests to next level support if the issue cannot be resolved at Level 1

As a Tier 1 Helpdesk Technician you will:

  • Provide excellent written updates and notes within a ticketing system.
  • Be expected to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs)
  • Follow documented knowledge base articles to support account creation and modifications. Apply logical thinking and problem-solving skills to common end-user desktop challenges.
  • If you do not possess them already, work to gain industry certifications such as ITIL V4, CompTIA A+, or AWS Cloud Practitioner.

Are You:

  • An early career IT enthusiast with a Bachelor's degree and 1-3 years of professional experience?
  • Experienced working in a customer service or help desk environment?
  • Someone who thrives in a team atmosphere and can keep their cool when work volume surges?
  • Someone with a high-energy work ethic and available to work non-standard hours during peak times?
  • Willing to become an expert in one or more technical work streams, such as Networking or Cloud Computing, to prepare yourself for the next stage of your career?
  • Proficient in creating technical documentation & diagrams using Visio or similar?
  • A US Citizen who can obtain and maintain a secret clearance?
  • It would be also be great if you have:
    • Industry certifications such as ITIL V4, CompTIA A+, or related

Successful Traits in this Role include:

Self-starter
Detailed oriented
Team player
Collaborator
Problem solver
Analytical

Minimum Essential Functions:

  • Ability to be in the call center, respond to ticket and email requests and incidents, during the assigned shift
  • Reporting to a service desk manager

Why 1901 Group is a Great Place to Work

Benefits:

The health and happiness of our employees and their families is our top priority. That's why we offer a comprehensive compensation and benefits package to help you and your loved ones feel secure. We strive to create the best experience for you, so you can continue doing the things you love. The following represents an overview of our offerings:

Health & Wellness

  • 1901 Group offers above-industry standard, high-quality medical, pharmacy, dental and vision plans. A single carrier supports our offerings of two medical, two dental and a single, comprehensive vision plan.
  • Two Telehealth/Telemedicine services as part of the medical plan, allowing you to get the care you need - including most prescriptions - for a wide range of minor conditions.

Flexible Payment Options via Pretax Deductions

  • Health Savings Account (HSA)
  • Dependent Care Flexible Spending Account
  • Limited Purpose Flexible Spending Account

Paid Time Off

  • Generous leave options to include: vacation, sick leave, all major and federal holidays, jury duty, bereavement, military leave, maternity, and paternity leave.

Retirement Savings

  • Pre-tax and Roth 401(k) Savings Programs with company match

Coverage for the Unexpected or “Just in Case” Moments

  • Two Employee Assistance Programs (EAPs)
  • Company-paid Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Company-paid Short and Long-Term Disability Insurance Supplemental Life and AD&D Insurance for Employees, Spouses, and Children

Our Focus on Professional & Team Growth:

At 1901 Group we empower our employees with exponential career development and growth opportunities by utilizing a more modern form of employee assessment - quarterly reviews. We put our employees in the driver's seat of their evaluation process - and their development. Learning and development is offered through a variety of platforms, designed to satisfy different learners at different stages within their careers.

Employee-Driven Performance Management & Learning

We support a philosophy and approach where “Everyone Learns”. Whether it be via online training or domain specific classroom & instructor lead training - we anticipate our employees will constantly seek out new ways to improve themselves - personally and professionally.

OTHER CONSIDERATIONS:

Selected applicants will be subject to a background investigation. Individual's primary workstation is located in an office area with overhead lighting. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include use of computer monitor screens up to 80% of time.

This position profile incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned may also be performed, and that not all responsibilities may be carried out depending on operational needs. Nothing in this profile restricts management's rights to assign or reassign duties and responsibilities to this job at any time.

1901 Group is an Affirmative Action and Equal Opportunity Employer

1901 Group is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

1901 Group “Contingent” offers for employment may stipulate that one or more requirements be satisfied before final commitment between candidate and 1901 Group is established; namely, award of contract to the 1901 Group. Contingent requirements vary and may also include, but not be limited to additional factors (i.e., the position still being available after negotiations with the Government; final approval of your qualifications by the Government; or ability to successfully acquire and/or transfer a DoD security clearance)

COVID Requirements:

Effective October 1, in order to enter 1901Group/Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective December 8, all 1901 Group/Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.

U.S. Citizenship is required for most positions.

1901 Group is a drug free workplace.

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Average Salary For a Computer Support Technician

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Computer Support Technician is $39,489 per year or $19 per hour. The highest paying Computer Support Technician jobs have a salary over $49,000 per year while the lowest paying Computer Support Technician jobs pay $31,000 per year

Average Computer Support Technician Salary
$39,000 yearly
$19 hourly
Updated October 23, 2021
31000
10 %
39000
Median
49000
90 %

Highest Paying Cities For Computer Support Technician

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Madera, CA
$52,728
$25.35
West Orange, NJ
$43,281
$20.81
Loveland, CO
$41,695
$20.05
Saint Louis, MO
$40,974
$19.70
Lincoln, NE
$39,793
$19.13
Fayetteville, AR
$33,411
$16.06

5 Common Career Paths For a Computer Support Technician

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Network Technician

A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.

Desktop Support Technician

A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.

Technical Support Technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Illustrated Career Paths For a Computer Support Technician