Computer support technician resume examples for 2025
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How to write a computer support technician resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in computer support technician-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the computer support technician position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a computer support technician resume:
- Customer Service
- Technical Support
- Computer Support
- Desk Support
- Mac
- Computer System
- Network Printers
- Remote Desktop
- Software Installation
- Laptop Computers
- PCS
- OS
- Software Issues
- Customer Support
- Workstations
- Technical Assistance
- Computer Problems
- Software Applications
- Technical Troubleshooting
- Microsoft Windows
- Windows XP
- Software Problems
- Computer Equipment
- Trouble Tickets
- User Support
- Peripheral Equipment
- Lan
- Virus Removal
- TCP/IP
- Linux
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write computer support technician experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are great bullet points from computer support technician resumes:
Work history example #1
Computer Support Technician
IBM
- Provided hardware/software support for desktops/laptops, printers and IBM Point-of Sale for large retail accounts in Chicago area.
- Customized installation and setups for various administrative tasks.
- Ensured accurate configuration of laptops and workstations and installed software and hardware upgrades within 24-hour timeframe to meet client requirements.
- Worked with Windows and Office issues.
- Performed on-site hardware installation and removal for end users.
Work history example #2
Computer Support Technician
Robert Half International
- Assisted with migration from GroupWise to Exchange/Outlook, Office 2000 to 2003 as well as Windows 2000 to XP.
- Monitored Novell, Microsoft servers and workstations remotely.
- Developed loan application functionality for the 1stBank web site using Backbone, SASS/CSS and ASP.NET web services.
- Worked for Honeywell, Philips, and Providence Hospital doing copier support, helpdesk support, and system updates.
- Worked on an initiative to move Wells Fargo Financial helpdesk (58 team members) into the Technology Connection group.
Work history example #3
Computer Support Technician
EWA
- Validated existing infrastructure and suggesting new network designs.
- Provided desktop support for all onsite and remote staff at major Insurance company totaling 4000+ users.
- Maintained computing hardware inventory, new acquisitions and end of life disposal.
- Performed basic software/hardware installations and handled product shipping and receiving.
- Served as lead technician in charge of site installation team for store hardware and software upgrades.
Work history example #4
Computer Support Technician
Verizon
- Supported all Verizon wireless data/SMS/internet products including Blackberry, Nokia, Samsung, Smart Phones, Pocket PC's, etc.
- Managed a team of techs to handle the checkout process and troubleshoot any issues with PCs or Process.
- Maintained configuration and card replacement of Verizon gateway routers.
- Supported one of the major communications companies with their DSL product as an escalation specialist.
- Provided customer service throughout the implementation process including ownership of all customer and account team communication.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
Bachelor's Degree in computer engineering
San Jose State University, San Jose, CA
2012 - 2015
Associate's Degree in electrical engineering
DeVry University, Oakbrook Terrace, IL
2009 - 2011
Highlight your computer support technician certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your computer support technician resume:
- Security 5 Certification
- Master Certified Electronics Technician (CETma)
- Certified Pharmacy Technician (CPhT)
- Certified Network Computer Technician (CNCT)
- Computer Service Technician (CST)
- Cisco Certified Entry Networking Technician (CCENT)
- Dell Certified Systems Expert (DCSE)