12 Computer Support Technician Resume Examples

Five Key Resume Tips For Writing A Computer Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Computer Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Computer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Computer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Barbara Peters
Computer Support Technician
Contact Information
Bothell, WA
(810) 555-3894
bpeters@example.com
Skills
  • Personal Computers
  • Hardware
  • Tcp/Ip
  • Network Security
  • POS
  • DNS
  • Computer System
  • Software Applications
  • Nexus
  • Cell Phones
 
 
Employment History
Computer Support Technician2018 - Present
Boeing
Bothell, WA
  • Facilitate software and hardware installations and upgrades as dictated by the Client.
  • Procured new hardware and software.
  • Support customer submitted service requests via the work management system.
  • Worked as personal computer analyst for Boeing Computer Services.
  • Use VPN connections to remote in and configure settings.
PC Repair Technician2017 - 2018
Randstad USA
Bothell, WA
  • Back up and migration of the user data and e-mail account to the new computers.
  • Maintained and update software and hardware including remote areas in Alaska (North Slope and Red Dog Mine).
  • Support the help desk as support technician for computer issues and hardware malfunctions on the Wells Fargo network.
  • Applied knowledge of programming techniques and computer systems.
Network Support Engineer2015 - 2017
AT&T
Bothell, WA
  • Scheduled hardware installations and upgrades, and maintained them in accordance with established ITD policies, procedures, and SLAs.
  • Managed Cisco routers, Bay Routers, and Paradyne CSU/DSU's and modems.
  • Contributed for planning, preparing and execution black box testing, Back End API testing of test sets.
  • Configured and maintained (2921, 3845, 7204, and 6509) and configured OSPF & BGP Protocols.
  • Perform Firewall rule database migrations on Palo Alto, Checkpoint and ASA Firewalls.
Education
Bachelor's Degree of Computer Engineering2012 - 2015
San Jose State University
San Jose, CA
 
 
Judy Payne
Computer Support Technician
Contact Info
Austin, TX
(340) 555-6484
jpayne@example.com
Skills
OS
Active Directory
Java
Windows
Computer Problems
Computer Software
New Computers
Hardware
Information Technology
Tcp/Ip
Employment History
Computer Support Technician2018 - Present
CompUSAAustin, TX
  • Optimized client's PC using Windows Services.
  • Service and repair client computer issues, hardware and software related.
Hardware And Software Technician2017 - 2018
CompUSAAustin, TX
  • Handled basic computer troubleshooting, hardware and software installations for PCs, including repairing warranty and non-warranty desktops and laptops.
  • SAP certification in Project Management and Technical Services
  • Preformed hardware and software installs and repairs on computers.
  • Installed/Configured/Troubleshooted newregisters, peripherals, HP printers, server, & fuel controllers.
Computer Support Specialist2011 - 2017
AT&TOakbrook Terrace, IL
  • Installed hardware and supported computers as a contractor to Lucent.
  • Developed, documented and implemented new change control, disaster recovery, and escalation procedures.
  • Process orders and refer trouble tickets to providers.
  • Facilitated new employee training according to best practices and company procedures.
Education
Associate's Degree of Electrical Engineering2009 - 2011
DeVry UniversityOakbrook Terrace, IL
 
 
Ralph Sanchez
Computer Support Technician
Houston, TX
(810) 555-3772
rsanchez@example.com
Experience
Computer Support Technician2019 - Present
Best BuyHouston, TX
  • Install hardware upgrades for Desktop and Laptop.
  • Move, Copy, or Remove files and Directories in Linux and Windows.
  • Displayed strong knowledge of hardware and software technology * Collaborated with customers to determine computing product needs.
  • Installed and maintained network hardware and software.
  • Repaired personal computers, including memory, hard drive, and expansion card replacements.
  • Document, maintain, upgrade or replace hardware and software systems.
Junior Technician2018 - 2019
AT&TAustin, TX
  • Install and troubleshoot POTS, High speed (T1, T3, and Gigabyte) and Fiber Optics circuits.
  • Install internet, VOIP telephone, and IPTV service in businesses and residences.
  • Assisted customers with Internet connectivity issues.
Network Support Engineer2016 - 2018
AT&TAustin, TX
  • Implemented network protocols: TCP/IP, SNA/DLSW, IPX, OSPF, RIP, and IGRP.
  • Created and developed projects to enhance job performance, center processes and infrastructure sustainability.
  • Install, setup, troubleshooting network, routers, switches, and Asterisk IP-PBX system.
  • Served as the project manager for wholesale work-in-project accounts to track infrastructure milestones and reporting status.
Skills
HardwareNetwork SecurityLANTcp/IpPassword ResetsPIXInternetTechnical AssistanceProprietary SoftwareHvac
Education
Bachelor's Degree In Information Technology2013 - 2016
Southern New Hampshire UniversityManchester, NH
 
 
Logan Kelley
Computer Support Technician
Employment History
Computer Support Technician2011 - Present
TeleperformanceKilleen, TX
  • Provide customer service, hardware, and software usage support to Dell Personal Computer systems.
  • Remedy, NXTT, SSP, Windows, Notemaker, Go to Assist, VTP, and CSR.
  • Managed Hardware and Software inventory.
Computer Support Technician2010 - 2011
Sitel OperatingLas Cruces, NM
  • Assist the consumer with setting up, trouble shooting, and protecting their system.
  • Trouble shooting problems one on one with customers over the phone.
  • Provided end user support, and active directory management for the location.
Geek Squad Agent2008 - 2010
Sitel OperatingLas Cruces, NM
  • Answer calls from Best Buy customers to troubleshoot and fix software issues on their computers.
  • Provide expert advice on equipment, home services, and company policies.
  • Reached monthly sales goals and bonuses consistently.
Education
Bachelor's Degree In Computer Engineering2005 - 2008
University of California - DavisDavis, CA
 
 
Contact Information
Killeen, TX
(280) 555-6640
lkelley@example.com
Skills
Client Devices
Setup
Software Applications
Best Buy
Hardware
Geek
Hvac
Tcp/Ip
Computer Problems
Service Orders
 
 
Randy Knight
Computer Support Technician
New York, NY
(800) 555-9025
rknight@example.com
Skills
UnixNetwork SecurityHardwareDiagnosisHvacPersonal ComputersVirus RemovalHard DriveSoftware InstallationCAD
 
 
Employment History
Computer Support Technician2018 - Present
VerizonNew York, NY
  • Light Meters Toners Ethernet sets and all hand-operated devices related to Telco.
  • Assigned and tracked work requests in Remedy for the IT department Managed network conversions along with software & hardware rollouts.
  • Work with customers to setup email or apps
  • Generated custom reports to analyze hardware and software business needs.
  • Prepare cost proposals, maintain network documentation, and circuit diagrams.
Computer Support Technician2017 - 2018
Volt Information SciencesRaleigh, NC
  • Develop training material and procedures, training users in proper use of hardware and software.
  • Support provided for various typologies using TCP/IP connections through DSL and cable modems.
  • Provided DSL hardware installation and setup for Micron employees.
  • Installed new software and hardware.
Computer Repair Technician2016 - 2017
WestatCollege Park, MD
  • Set up internet connections from the server to the PC.
  • Performed new setups of workstations.
  • Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access.
  • Manage hardware and software inventories.
  • Provided onsite support, set-up and hardware upgrades to 13 office locations across the country.
Education
Bachelor's Degree of Computer Science2013 - 2016
University of Maryland - College ParkCollege Park, MD
 
 
Barbara Peters
Computer Support Technician
Contact Information
Bothell, WA
(810) 555-3894
bpeters@example.com
Skills
  • Personal Computers
  • Hardware
  • Tcp/Ip
  • Network Security
  • POS
  • DNS
  • Computer System
  • Software Applications
  • Nexus
  • Cell Phones
 
 
Employment History
Computer Support Technician2018 - Present
Boeing
Bothell, WA
  • Facilitate software and hardware installations and upgrades as dictated by the Client.
  • Procured new hardware and software.
  • Support customer submitted service requests via the work management system.
  • Worked as personal computer analyst for Boeing Computer Services.
  • Use VPN connections to remote in and configure settings.
PC Repair Technician2017 - 2018
Randstad USA
Bothell, WA
  • Back up and migration of the user data and e-mail account to the new computers.
  • Maintained and update software and hardware including remote areas in Alaska (North Slope and Red Dog Mine).
  • Support the help desk as support technician for computer issues and hardware malfunctions on the Wells Fargo network.
  • Applied knowledge of programming techniques and computer systems.
Network Support Engineer2015 - 2017
AT&T
Bothell, WA
  • Scheduled hardware installations and upgrades, and maintained them in accordance with established ITD policies, procedures, and SLAs.
  • Managed Cisco routers, Bay Routers, and Paradyne CSU/DSU's and modems.
  • Contributed for planning, preparing and execution black box testing, Back End API testing of test sets.
  • Configured and maintained (2921, 3845, 7204, and 6509) and configured OSPF & BGP Protocols.
  • Perform Firewall rule database migrations on Palo Alto, Checkpoint and ASA Firewalls.
Education
Bachelor's Degree of Computer Engineering2012 - 2015
San Jose State University
San Jose, CA
 
 
Judy Payne
Computer Support Technician
Contact Info
Austin, TX
(340) 555-6484
jpayne@example.com
Skills
OS
Active Directory
Java
Windows
Computer Problems
Computer Software
New Computers
Hardware
Information Technology
Tcp/Ip
Employment History
Computer Support Technician2018 - Present
CompUSAAustin, TX
  • Optimized client's PC using Windows Services.
  • Service and repair client computer issues, hardware and software related.
Hardware And Software Technician2017 - 2018
CompUSAAustin, TX
  • Handled basic computer troubleshooting, hardware and software installations for PCs, including repairing warranty and non-warranty desktops and laptops.
  • SAP certification in Project Management and Technical Services
  • Preformed hardware and software installs and repairs on computers.
  • Installed/Configured/Troubleshooted newregisters, peripherals, HP printers, server, & fuel controllers.
Computer Support Specialist2011 - 2017
AT&TOakbrook Terrace, IL
  • Installed hardware and supported computers as a contractor to Lucent.
  • Developed, documented and implemented new change control, disaster recovery, and escalation procedures.
  • Process orders and refer trouble tickets to providers.
  • Facilitated new employee training according to best practices and company procedures.
Education
Associate's Degree of Electrical Engineering2009 - 2011
DeVry UniversityOakbrook Terrace, IL
 

What Should Be Included In A Computer Support Technician Resume

1

1. Add Contact Information To Your Computer Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Computer Support Technician Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Computer Support Technician Resume Relevant Education Example #1
Bachelor's Degree In Computer Engineering 2014 - 2016
San Jose State University San Jose, CA
Computer Support Technician Resume Relevant Education Example #2
Associate's Degree In Electrical Engineering 2014 - 2016
DeVry University Oakbrook Terrace, IL
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3. Next, Create A Computer Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Computer Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Computer Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Computer Support Technician
IBM
  • Provided hardware/software support for desktops/laptops, printers and IBM Point-of Sale for large retail accounts in Chicago area.
  • Customized installation and setups for various administrative tasks.
  • Ensured accurate configuration of laptops and workstations and installed software and hardware upgrades within 24-hour timeframe to meet client requirements.
  • Worked with Windows and Office issues.
  • Performed on-site hardware installation and removal for end users.

Work History Example # 2
Computer Support Technician
Robert Half International
  • Assisted with migration from GroupWise to Exchange/Outlook, Office 2000 to 2003 as well as Windows 2000 to XP.
  • Monitored Novell, Microsoft servers and workstations remotely.
  • Developed loan application functionality for the 1stBank web site using Backbone, SASS/CSS and ASP.NET web services.
  • Worked for Honeywell, Philips, and Providence Hospital doing copier support, helpdesk support, and system updates.
  • Worked on an initiative to move Wells Fargo Financial helpdesk (58 team members) into the Technology Connection group.

Work History Example # 3
Computer Support Technician
EWA
  • Validated existing infrastructure and suggesting new network designs.
  • Provided desktop support for all onsite and remote staff at major Insurance company totaling 4000+ users.
  • Maintained computing hardware inventory, new acquisitions and end of life disposal.
  • Performed basic software/hardware installations and handled product shipping and receiving.
  • Served as lead technician in charge of site installation team for store hardware and software upgrades.

Work History Example # 4
Computer Support Technician
Verizon
  • Supported all Verizon wireless data/SMS/internet products including Blackberry, Nokia, Samsung, Smart Phones, Pocket PC's, etc.
  • Managed a team of techs to handle the checkout process and troubleshoot any issues with PCs or Process.
  • Maintained configuration and card replacement of Verizon gateway routers.
  • Supported one of the major communications companies with their DSL product as an escalation specialist.
  • Provided customer service throughout the implementation process including ownership of all customer and account team communication.

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5. Highlight Your Computer Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your computer support technician resume:

  1. Security 5 Certification
  2. Master Certified Electronics Technician (CETma)
  3. Certified Pharmacy Technician (CPhT)
  4. Certified Network Computer Technician (CNCT)
  5. Computer Service Technician (CST)
  6. Cisco Certified Entry Networking Technician (CCENT)
  7. Dell Certified Systems Expert (DCSE)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021