Research Summary. We analyzed 812 computer support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Sykes Enterprises and Dell. Here are the key facts about computer support technician resumes to help you get the job:

  • The average computer support technician resume is 387 words long
  • The average computer support technician resume is 0.9 pages long based on 450 words per page.
  • Customer service is the most common skill found on a computer support technician resume. It appears on 11.5% of resumes.
After learning about how to write a professional computer support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Computer Support Technician Resume Example

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Zippia allows you to choose from different easy-to-use Computer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Computer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
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Computer Support Technician Resume
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Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume
Computer Support Technician Resume

What Should Be Included In A Computer Support Technician Resume

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1. Add Contact Information To Your Computer Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Computer Support Technician Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com
Do you want to know more?
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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Computer Support Technician Resume Relevant Education Example #1
Bachelor's Degree In Computer Engineering 2014 - 2016
San Jose State University San Jose, CA
Computer Support Technician Resume Relevant Education Example #2
Associate's Degree In Electrical Engineering 2014 - 2016
DeVry University Oakbrook Terrace, IL
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3. Next, Create A Computer Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Computer Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Top Skills for a Computer Support Technician
Source: Zippia.com
  • Customer Service, 11.5%
  • Technical Support, 8.3%
  • Computer Support, 7.0%
  • Desk Support, 4.2%
  • Mac, 4.1%
  • Other Skills, 64.9%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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Our resume builder tool will walk you through the process of creating a stand-out Computer Support Technician resume.

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4. List Your Computer Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1
Computer Support Technician
IBM
  • Provided hardware/software support for desktops/laptops, printers and IBM Point-of Sale for large retail accounts in Chicago area.
  • Customized installation and setups for various administrative tasks.
  • Ensured accurate configuration of laptops and workstations and installed software and hardware upgrades within 24-hour timeframe to meet client requirements.
  • Worked with Windows and Office issues.
  • Performed on-site hardware installation and removal for end users.

Work History Example # 2
Computer Support Technician
Robert Half International
  • Assisted with migration from GroupWise to Exchange/Outlook, Office 2000 to 2003 as well as Windows 2000 to XP.
  • Monitored Novell, Microsoft servers and workstations remotely.
  • Developed loan application functionality for the 1stBank web site using Backbone, SASS/CSS and ASP.NET web services.
  • Worked for Honeywell, Philips, and Providence Hospital doing copier support, helpdesk support, and system updates.
  • Worked on an initiative to move Wells Fargo Financial helpdesk (58 team members) into the Technology Connection group.

Work History Example # 3
Computer Support Technician
EWA
  • Validated existing infrastructure and suggesting new network designs.
  • Provided desktop support for all onsite and remote staff at major Insurance company totaling 4000+ users.
  • Maintained computing hardware inventory, new acquisitions and end of life disposal.
  • Performed basic software/hardware installations and handled product shipping and receiving.
  • Served as lead technician in charge of site installation team for store hardware and software upgrades.

Work History Example # 4
Computer Support Technician
Verizon
  • Supported all Verizon wireless data/SMS/internet products including Blackberry, Nokia, Samsung, Smart Phones, Pocket PC's, etc.
  • Managed a team of techs to handle the checkout process and troubleshoot any issues with PCs or Process.
  • Maintained configuration and card replacement of Verizon gateway routers.
  • Supported one of the major communications companies with their DSL product as an escalation specialist.
  • Provided customer service throughout the implementation process including ownership of all customer and account team communication.

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5. Highlight Your Computer Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your computer support technician resume:

  1. Security 5 Certification
  2. Master Certified Electronics Technician (CETma)
  3. Certified Pharmacy Technician (CPhT)
  4. Certified Network Computer Technician (CNCT)
  5. Computer Service Technician (CST)
  6. Cisco Certified Entry Networking Technician (CCENT)
  7. Dell Certified Systems Expert (DCSE)

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6. Finally, Add a Computer Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Computer Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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