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Computer support technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Anthony Baron,

Anthony Baron

Computer support technician example skills

Below we've compiled a list of the most critical computer support technician skills. We ranked the top skills for computer support technicians based on the percentage of resumes they appeared on. For example, 11.5% of computer support technician resumes contained customer service as a skill. Continue reading to find out what skills a computer support technician needs to be successful in the workplace.

15 computer support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer support technicians use customer service:

Provided excellent customer service to people of various technical abilities ranging from novices to highly advanced computer users.
Provide excellent internal/external customer service, focusing on customer needs assessments, meeting quality standards.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer support technicians use technical support:

Functioned as a computer application designer/programmer, data analyst, and technical support specialist with comprehensive hardware and software expertise.
Maintained technical manuals, conducted computer diagnostics to investigate and resolve problems or to provide technical support.

3. Computer Support

Here's how computer support technicians use computer support:

Certified computer support technician with over 5 years experience providing technical assistance to consumers and business professionals.
Provided direct assistance and training on desktop and laptop specifications and various functions to Computer Support Technicians.

4. Desk Support

Here's how computer support technicians use desk support:

Provided computer help desk support via telephone/in-person communications with end-users.
End Date 04/2002Help desk support, diagnostics, repair and other duties on computers, and peripherals for K-12 school environment.

5. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer support technicians use mac:

Performed PC and Mac hardware and software repair and support for a body of 10,000 students, faculty, and staff.
Trained new technicians and lab assistants on the Mac OS X applications and server administration each semester as needed.

6. Computer System

Here's how computer support technicians use computer system:

Tasked with repairing desktop computer systems and the installation of software in a Microsoft environment
Maintained inventory of over $100,000 of computer systems and government information technology assets.

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7. Network Printers

Here's how computer support technicians use network printers:

Resolve problems such as forgotten passwords and network printer installations while escalating higher-level problems to appropriate technicians.
Network printer installation and configuration.

8. Remote Desktop

Here's how computer support technicians use remote desktop:

Troubleshooted computer hardware, software, or network issues over the phone, by Email and by using remote desktop software.
Provided online assistance to corporate users on various in home software issues, using Dame Ware and Remote Desktop.

9. Software Installation

Here's how computer support technicians use software installation:

Support responsibilities include software installation, and configurations, utilizing Windows Server 2008 w/ Active Directory.
Assisted with software installation, resolved Internet connectivity issues, and diagnosed/resolved e-mail issues.

10. Laptop Computers

Here's how computer support technicians use laptop computers:

Assembled and installed microcomputers, workstations and/or peripheral equipment for desktop and laptop computers.
Configured laptop computers for mobile users.

11. PCS

Here's how computer support technicians use pcs:

Disconnected and reconnected PCs when relocated.
Installed Software * Repaired PCs * Managed Servers * Troubleshooting Software Issues * Managed Paperwork and Filing * Software Storage Project Header

12. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how computer support technicians use os:

Provided remote assistance to clients (over the phone or computer) using software compatible with their machine and OS.
Installed, configured and troubleshot MS 2000 OS and towards the end of the assignment supported Windows XP.

13. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how computer support technicians use software issues:

Implemented advanced computer technical skills to troubleshoot software issues associated with Windows, OSX, and Linux operating systems.
Needed to repair PC's that had hardware or software issues such as hard drives or Microsoft Office applications.

14. Customer Support

Here's how computer support technicians use customer support:

Provided first-level customer support for e-mail.
Developed customer support experience by providing technical help to the library s employees and students for various application software and networks.

15. Workstations

Here's how computer support technicians use workstations:

Migrated workstations and servers from physical to virtual environment with minimal downtime increasing resource efficiency.
Performed installation and maintenance of computer workstations and labeling equipment for office and production personnel.

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What skills help Computer Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer support technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all computer support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for computer support technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What computer support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young computer support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer support technician skills to add to your resume

The most important skills for a computer support technician resume and required skills for a computer support technician to have include:

Customer Service
Technical Support
Computer Support
Desk Support
Mac
Computer System
Network Printers
Remote Desktop
Software Installation
Laptop Computers
PCS
OS
Software Issues
Customer Support
Workstations
Technical Assistance
Computer Problems

Software Applications
Technical Troubleshooting
Microsoft Windows
Windows XP
Software Problems
Computer Equipment
Trouble Tickets
User Support
Peripheral Equipment
Lan
Virus Removal
TCP/IP
Linux
Software Support
User Accounts
Technical Issues
Network Issues

Teleconferencing
Computer Software
Software Systems
VoIP
Hardware Problems
SQL
VPN
Network Connectivity
Help-Desk Support
Windows Server
Peripheral Devices
Unix
Network Problems
Phone Support
Novell

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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