Research Summary. Below we've compiled a list of the most important skills for a computer support technician. We ranked the top skills based on the percentage of computer support technician resumes they appeared on. For example, 11.5% of computer support technician resumes contained customer service as a skill. Let's find out what skills a computer support technician actually needs in order to be successful in the workplace.

  • The most common hard skill for a computer support technician is customer service. 11.5% computer support technicians have this skill on their resume.
  • The second most common hard skill for a computer support technician is technical support appearing on 8.3% of resumes. The third most common is computer support on 7.0% of resumes.
  • Three common soft skills for a computer support technician are customer-service skills, listening skills and problem-solving skills.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Below we've compiled a list of the most important skills for a computer support technician. We ranked the top skills based on the percentage of computer support technician resumes they appeared on. For example, 11.5% of computer support technician resumes contained customer service as a skill. Let's find out what skills a computer support technician actually needs in order to be successful in the workplace.

15 Essential Computer Support Technician Skills For Your Resume And Career

1. Customer Service

Here's how customer service is used on computer support technician resumes:
  • Provided excellent customer service to people of various technical abilities ranging from novices to highly advanced computer users.
  • Provide excellent internal/external customer service, focusing on customer needs assessments, meeting quality standards.
  • Record sales and customer service; Specialized product merchandising; Technical support and troubleshooting
  • Earned a solid reputation for resolving difficult issues and providing exceptional customer service.
  • Maintain quality/satisfaction standards, constantly seeking new ways to improve customer service.

2. Technical Support

Here's how technical support is used on computer support technician resumes:
  • Functioned as a computer application designer/programmer, data analyst, and technical support specialist with comprehensive hardware and software expertise.
  • Maintained technical manuals, conducted computer diagnostics to investigate and resolve problems or to provide technical support.
  • Provide technical support connecting different office computers assigned to the administrative segment of the university.
  • Provide technical support to law enforcement officers' utilizing mobile computers during assigned shift.
  • Delivered technical support and repair of computers; installed operating systems and hardware peripherals.

3. Computer Support

Here's how computer support is used on computer support technician resumes:
  • Certified computer support technician with over 5 years experience providing technical assistance to consumers and business professionals.
  • Provided direct assistance and training on desktop and laptop specifications and various functions to Computer Support Technicians.
  • Installed computer hardware and peripherals and published monthly computer support newsletter providing information and assistance to customers.
  • Perform computer support technician duties to include delivery of requested technical hardware and software to customers.
  • Performed computer support and system administration for sensitive national projects deployed on a worldwide scale.

And if you’re looking for a job, here are the five top employers hiring now:

  1. IBM Jobs (14)
  2. Dell Jobs (23)
  3. Lockheed Martin Jobs (17)
  4. University of Washington Jobs (9)
  5. Unisys Jobs (9)

4. Desk Support

Here's how desk support is used on computer support technician resumes:
  • Provided computer help desk support via telephone/in-person communications with end-users.
  • End Date 04/2002Help desk support, diagnostics, repair and other duties on computers, and peripherals for K-12 school environment.
  • Provided help-desk support which included Setup, installation, and configuration of new computers, printers, and other peripherals.
  • Set up and install new computer systems- Provide Help Desk support- Responsible for troubleshooting and repairing computers and printers
  • Provided help desk support working in conjunction with network admin to deliver sustained productivity for end users.

5. Mac

Here's how mac is used on computer support technician resumes:
  • Performed PC and Mac hardware and software repair and support for a body of 10,000 students, faculty, and staff.
  • Trained new technicians and lab assistants on the Mac OS X applications and server administration each semester as needed.
  • Support PCs, Mac computers, laptops, smart phones, printers, hardware, and software, peripheral.
  • Install, repair, and maintain desktop and laptop hardware for end users (both Mac and PC).
  • Provided recovery and troubleshooting for a subset of 400+ Windows XP/Vista, Mac and Red Hat Linux machines.

6. Computer System

Here's how computer system is used on computer support technician resumes:
  • Tasked with repairing desktop computer systems and the installation of software in a Microsoft environment
  • Maintained inventory of over $100,000 of computer systems and government information technology assets.
  • Planned assembled and installed computer systems in designated networks as per specifications.
  • Resolved issues with computer systems, and facilitated appropriate escalation management.
  • Ensured workstation security by handling virus removals and computer system clean-ups.

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7. Network Printers

Here's how network printers is used on computer support technician resumes:
  • Resolve problems such as forgotten passwords and network printer installations while escalating higher-level problems to appropriate technicians.
  • Network printer installation and configuration.
  • Provided classroom support for faculty using projectors & other AV equipment * Installed and configured network printers as required.
  • Analyzed and resolved hardware and software conflicts for Merrill Lynch by mapping network drives and connecting to network printers.
  • Created and administered Microsoft Exchange Server 2003 user accounts, network shares, permissions, network printers and resources.

8. Remote Desktop

Here's how remote desktop is used on computer support technician resumes:
  • Troubleshooted computer hardware, software, or network issues over the phone, by Email and by using remote desktop software.
  • Provided online assistance to corporate users on various in home software issues, using Dame Ware and Remote Desktop.
  • Used Remote Desktop Connection, UNC and Remote Access to remote into users machines to resolve issues.
  • Experienced in the following areas: Remote Desktop services and provisioning of BYOD phones and tablets.
  • Take calls and walk users through problems via phone or remote desktop to determine root causes.

9. Software Installation

Here's how software installation is used on computer support technician resumes:
  • Support responsibilities include software installation, and configurations, utilizing Windows Server 2008 w/ Active Directory.
  • Assisted with software installation, resolved Internet connectivity issues, and diagnosed/resolved e-mail issues.
  • Service Dell desktop/laptop systems, implementing hardware and software installations and application upgrades.
  • Developed knowledge of Windows and Macintosh operating systems and software installation.
  • Assisted in the management process of virus removal and software installation

Computer Support Technician Jobs

10. Laptop Computers

Here's how laptop computers is used on computer support technician resumes:
  • Assembled and installed microcomputers, workstations and/or peripheral equipment for desktop and laptop computers.
  • Configured laptop computers for mobile users.
  • Assisted Department managers in setting up over head projector, Laptop computers, and printers for Employee training sessions.
  • Preformed preventive maintenance, troubleshoot, and repair of servers, desktop, laptop computers and printers.
  • Installed and upgraded desktop / laptop computers and network components.

11. PCS

Here's how pcs is used on computer support technician resumes:
  • Disconnected and reconnected PCs when relocated.
  • Installed Software * Repaired PCs * Managed Servers * Troubleshooting Software Issues * Managed Paperwork and Filing * Software Storage Project Header
  • Provided support for all computer related hardware including cabling new offices and manufacturing facilities, and installing new terminals and PCs.
  • Maintain timely responses for Help Desk inquiries: troubleshooting user PCs, laptops, and SUNRAY machines.
  • Connect and encrypt all computers using PGP/Bit Locker on PCs and File Vault on Macs.

12. OS

Here's how os is used on computer support technician resumes:
  • Provided remote assistance to clients (over the phone or computer) using software compatible with their machine and OS.
  • Installed, configured and troubleshot MS 2000 OS and towards the end of the assignment supported Windows XP.
  • Provided phone support to HP warranty customers to solve hardware, software and OS issues.
  • Handled Level 3 support duties from hardware troubleshooting, software troubleshooting and OS troubleshooting.
  • Provided Macintosh support (OS X) to Marketing and Design personnel in Greenwich.

13. Software Issues

Here's how software issues is used on computer support technician resumes:
  • Implemented advanced computer technical skills to troubleshoot software issues associated with Windows, OSX, and Linux operating systems.
  • Needed to repair PC's that had hardware or software issues such as hard drives or Microsoft Office applications.
  • Provided assistance in hardware and software issues to fix printers and computers that weren't functioning properly.
  • Traveled up to 50 miles to meet customers on location to handle hardware and software issues.
  • Maintained, troubleshot hardware & software issues via telephone and connecting to user's PC.

14. Customer Support

Here's how customer support is used on computer support technician resumes:
  • Provided first-level customer support for e-mail.
  • Developed customer support experience by providing technical help to the library s employees and students for various application software and networks.
  • Provide 24/7 first line of customer support for Information Services, utilizing Active Directory for desktop and server support.
  • Provided excellent Tier I and Tier II technical customer support for users within and outside the School district.
  • Provide customer support for all computer and network functions, network cabling, computer repair.

15. Workstations

Here's how workstations is used on computer support technician resumes:
  • Migrated workstations and servers from physical to virtual environment with minimal downtime increasing resource efficiency.
  • Performed installation and maintenance of computer workstations and labeling equipment for office and production personnel.
  • Assembled workstations by assembling all required components into working system for delivery to customers.
  • Troubleshooted faculty and staff computer workstations * Maintained creation and removal of computer user accounts
  • Collaborated on the configuration of workstations to ensure network functionality.
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The eight most common skills based on Computer Support Technician resumes in 2023.

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Computer Support Technician Skills

List Of Skills To Add To Your Computer Support Technician Resume

According to recent trends, the most relevant computer support technician Resume Keywords for your resume are:

  • Customer Service
  • Technical Support
  • Computer Support
  • Desk Support
  • Mac
  • Computer System
  • Network Printers
  • Remote Desktop
  • Software Installation
  • Laptop Computers
  • PCS
  • OS
  • Software Issues
  • Customer Support
  • Workstations
  • Technical Assistance
  • Computer Problems
  • Software Applications
  • Technical Troubleshooting
  • Microsoft Windows
  • Windows XP
  • Software Problems
  • Computer Equipment
  • Trouble Tickets
  • User Support
  • Peripheral Equipment
  • Lan
  • Virus Removal
  • TCP/IP
  • Linux
  • Software Support
  • User Accounts
  • Technical Issues
  • Network Issues
  • Teleconferencing
  • Computer Software
  • Software Systems
  • VoIP
  • Hardware Problems
  • SQL
  • VPN
  • Network Connectivity
  • Help-Desk Support
  • Windows Server
  • Peripheral Devices
  • Unix
  • Network Problems
  • Phone Support
  • Novell

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Online Courses For Computer Support Technicians

One of the best ways to acquire the skills needed to be a computer support technician is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since computer support technicians benefit from having skills like customer service, technical support, and computer support, we found courses that will help you improve these skills.

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1. Technical Support Fundamentals

coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

See More on Coursera

2. Technical Support Case Studies and Capstone

coursera

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

See More on Coursera

3. Computer Hardware and Software

coursera

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

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4. Introduction to Technical Support

coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

See More on Coursera

5. IBM Technical Support

coursera

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6...

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6. Computer Network Fundamentals- IT Helpdesk & Desktop Support

udemy
4
(387)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

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7. Active Directory Administration for Helpdesk Technicians

udemy
4
(616)

Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...

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8. IT Support Technical Skills Bootcamp

udemy
4.5
(459)

Hands-on Technical skills for IT Support Professionals...

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9. IT Support Technical Skills Helpdesk

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4.7
(727)

Hands-on Technical skills for IT Support Learners...

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10. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

udemy
4.3
(1,020)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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11. Computer Basics, Computer Fundamentals Hardware & Networking

udemy
4.7
(366)

BEST Computer Course: Computer Basics / Computer Fundamentals / Basic Computer Skills / Computer Hardware & Networking...

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12. The Complete Computer Basics Course: Master Using Computer

udemy
4.1
(282)

Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills...

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13. IT & Technical Support Guide to Helpdesk, Desktop & Servers

udemy
4.1
(1,092)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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14. Advanced IT Troubleshooting for Helpdesk Support Technicians

udemy
4.3
(1,036)

Learn some of the less common IT troubleshooting techniques for Windows computers...

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15. Complete IT Support Specialist Course: IT Foundations

udemy
4.3
(626)

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

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16. IT Support/HelpDesk Fundamentals - 9 Topics in one course!

udemy
4.5
(535)

Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician...

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17. The Complete Computer Basics Guide for Beginners: 2022

udemy
4
(973)

Master Computer Fundamentals, Windows 11 Basics, Microsoft Word, PowerPoint, Excel, Basic Computer Skills, Office 365...

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18. CS101 Bootcamp: Introduction to Computer Science & Software

udemy
4.2
(984)

A Computer Science & software programming / coding bootcamp for absolute beginners. No coding background necessary...

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19. Technical Support Case Studies Capstone

edX (Global)

In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You'll also showcase your knowledge and...

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20. Technical Support Basics for Everyone

edX (Global)

According to Indeed.com in August 2022, the average annual salary for Technical Support is $51,758, though it can go considerably higher. The need for technology is constantly growing, as is the job market for tech support professionals. In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. To help you with moving into the field, the course...

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