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Top 50 Computer Support Technician Skills

Below we've compiled a list of the most important skills for a Computer Support Technician. We ranked the top skills based on the percentage of Computer Support Technician resumes they appeared on. For example, 24.4% of Computer Support Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Computer Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Computer Support Technician:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Computer Support Technician jobs:
  • Audited, reviewed, developed and maintained documentation for installed computer hardware and software, including maintenance records and system configuration.
  • Configured computer hardware or software to customer specifications.
  • Repaired computer hardware and resolved software drivers.
  • Provided Tier 1 and 2 computer hardware, network and software support in mixed Windows 7/ XP/ 2000 environment.
  • Install, configure and upgrade computer hardware and software ensuring that all are properly maintained.
  • Assisted with the installation, testing, modification, troubleshooting and repair of computer hardware.
  • Assisted and trained staff/students on how to operate computer hardware and software.
  • Installed and configured computer hardware and software as per customers' request.
  • Examine and perform maintenance and repair of computer hardware and peripheral components.
  • Installed, configured and upgrade computer hardware, peripherals and software.
  • Install, modify, and repair computer hardware and software.
  • Manage all computer hardware and software in all departments.
  • Maintain all computer hardware and software installations.
  • Repair computer hardware and fix performance issues.
  • JOB DESCRIPTION Under General Direction: Installs and troubleshoots personal computer hardware, software and library automation system software.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating system issues.
  • Resolved computer hardware and software issues with Seagate hard drives, both internal and external.
  • Advanced computer hardware troubleshooting knowledge Highly skilled and trained to troubleshoot Windows 9.x/2000/XP, Microsoft Office
  • General computer hardware repair and maintenance from five Crowder College campuses.
  • Assist Patrons with wireless connection issues Install printer cartridges, clear jams Check out computer hardware, also retrieve and inspect

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1 Computer Hardware Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Computer Support Technician jobs:
  • Functioned as a computer application designer/programmer, data analyst, and technical support specialist with comprehensive hardware and software expertise.
  • Provide technical support to law enforcement officers' utilizing mobile computers during assigned shift.
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Provided technical support for customers that owned or leased Gateway equipment.
  • Provided technical support over remote connection on customer computers.
  • Monitored application performance and assisted with technical support.
  • Escalate issues as necessary to higher level technical support facilities and various commercial vendors in order to maintain system operation.
  • Developed and managed employee database and trained others in the use of applications and in technical support methods.
  • Provided 2nd tier technical support of workstations resolving tickets outside the normal scope of the help desk.
  • Provide technical support for various clients, including Morgan Stanley, Advanced Auto Parts.
  • Provided first level technical support to end users and respond to help desk tickets.
  • Provide technical support for Phillip Morris supporting over 600 employees throughout the company.
  • Sole computer and network technical support for 250+ users and 400+ computer accounts.
  • Provide technical support to end users for hardware, software and printers.
  • Provide hardware and software technical support to the entire institute.
  • Provide 'On-Call' to Operations managers requiring technical support.
  • SAP technical support for the shop floor.
  • Managed Romar's technical support line, and provided telephone support for customers.
  • Provided classroom technical support for smart-rooms equipped with Crestron media control systems.
  • Provided technical support on Ipods, Ipads, and CPUS.

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1 Technical Support Jobs

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3. Network Printers

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high Demand
Here's how Network Printers is used in Computer Support Technician jobs:
  • Provided classroom support for faculty using projectors & other AV equipment * Installed and configured network printers as required.
  • Created and administered Microsoft Exchange Server 2003 user accounts, network shares, permissions, network printers and resources.
  • Analyzed and resolved hardware and software conflicts for Merrill Lynch by mapping network drives and connecting to network printers.
  • Installed new IP Cisco phones and provided Tier 1 level support for Cisco IP phones and Network printers.
  • Created, configured and maintained two network print servers for over 60 network printers.
  • Install network printers, configure new computers and wipe hard drives of expired leased computers
  • Supported access to network resources such as adding network printers, network drives.
  • Installed network printers, devices, routers, switches, and cabling.
  • Map Network Printers and manually set Internet Protocol(IP) settings.
  • Install, configure and maintain local and network printers.
  • Connect and configure local and network printers and shares.
  • Install and setup network printers at remote sites.
  • Installed and repaired network printers.
  • Set up network Printers (Setup Print Queues, Print Servers on the NODS tree).
  • Installed UPS's for the purpose of power outages to include Workstations, Hubs, Network printers, etc, .
  • Performed hardware repairs on various models of Xerox network printers, and Lexmark Desktop printers.
  • Supported over 250 Windows XP users Repaired and configured Xerox network printers and copiers.
  • Configure Novell and Microsoft network printers.
  • Key Accomplishments Reinstalled 16 network printers, working with technicians to troubleshoot and bring them online.
  • Install and configure network printers such as Canon, Kyocera, Oki, Panasonic.

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4. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Computer Support Technician jobs:
  • Supplied exceptional desktop support services to all end-users including setting up Active Directory/email accounts and troubleshooting all software and hardware issues.
  • Provided technical support to editors, reporters, photographers, and other newspaper personnel for hardware issues and software applications.
  • Used diagnostic software to detect unseen hardware issues, minimizing redo costs and time Laptop is away from Customer.
  • Responded to 30+ users' training request on their software or hardware issues via telephone or remotely.
  • Provided technical support for software and hardware issues across the Central Washington University Campus.
  • Diagnosed computers for software and hardware issues over the phone and in person.
  • Provided support for PC software/hardware issues, as well as printer software/hardware issues.
  • Remove and replace hard drives, upgrade RAM and troubleshoot hardware issues.
  • Communicated with clients to problem solve and troubleshoot software and hardware issues.
  • Read debug logs to verify, and resolve software and hardware issues.
  • Expedite customer service solutions for all types of software and hardware issues
  • Configured and installed desktops while troubleshooting software and hardware issues.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Deal with a multitude of software and hardware issues.
  • Resolved software and hardware issues for clients
  • Resolved Windows/Mac software and hardware issues.
  • Supported changing curriculum, provided software support & worked with the students in resolving software and hardware issues.
  • Provided technical support for Dell and Compaq personal computer users Solved software and hardware issues
  • staff and faculty members with software and hardware issues.
  • Create technical documentation to provide solutions to a variety of application/hardware issues viewable for reference to onsite & remote technicians.

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5. Laptops

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high Demand
Here's how Laptops is used in Computer Support Technician jobs:
  • Requisitioned and installed new printers, laptops, PC's and other peripherals as required based on evolving customer needs.
  • Administered the setup of employee network access utilization (VPN, Win-Terminal and Outlook), on desktop/laptops systems.
  • Configured customer profiles such as mailboxes (Exchange 5.5 and Outlook 2000) and laptops.
  • Maintained the inventory and security of mobile devices such as laptops and cell phones.
  • Managed a pool of laptops, air cards, and projectors for user base.
  • Help in migration by transferring all client data from old laptops to new ones.
  • Build and deploy new and old PC/Laptops with custom loads using Microsoft Deployment Tool.
  • Test and repair of defective components on Laptops and Hospital Feeding Pumps.
  • Supported desktops, laptops, and lab systems within a corporate environment.
  • Submit work orders for replacement parts to Dell for laptops.
  • Assist with the maintenance of 80 workstations and laptops.
  • Configured and supported 44 wireless laptops and access points.
  • Repair laptops returned from the field as needed.
  • Download and install printer drivers on end-user PC's/Laptops.
  • Imaged 56 CPUs and 13 laptops with the standard Army operating system for various Army mission needs.
  • Respond to service calls Replace Hardware on laptops, desktops of Commercial clients and Residential clients.
  • Set up new laptops for imaging -Update policies to receive the new security update
  • Installed hardware and software on desktop pc's and laptops.
  • Worked on fellow classmate s laptops while attending school.
  • Focus was on Mac ibooks and Dell laptops.

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6. Desk Support

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high Demand
Here's how Desk Support is used in Computer Support Technician jobs:
  • Provided computer help desk support via telephone/in-person communications with end-users.
  • Provided help desk support working in conjunction with network admin to deliver sustained productivity for end users.
  • Provided continuous help desk support for Info Direct customers on a variety of hardware and software issues.
  • Provided Help Desk support for 50+ employees, including several senior executives in home offices.
  • Provided Help Desk support, assisted teachers and administrators using RDP and desk side assistance.
  • Field service of client computers; help desk support services; software support training.
  • Help Desk Support for students and faculty members based on ticket priority queue system.
  • Provide technical help desk support for 50+ retail stores as well as in-house personnel.
  • Maintained a log of all call resolutions in a help desk support package.
  • Supplied help desk support and face-to-face support for over 10,000 users.
  • Help Desk support, software maintenance, and user support.
  • Help Desk support for small business and residential customers.
  • Provide help desk support in a call center environment.
  • Help desk support for students, faculty, and staff
  • Provided help desk support to students and faculty.
  • Provide help desk support for system users.
  • Help Desk Support 10-15 calls per day.
  • Provide 24/7 on call HELP DESK support.
  • Level 1 - Provided remote helpdesk support for multiple clients via phone, IM and email.
  • Provided small computer helpdesk support (hardware & software) for all installation personnel.

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7. Windows XP

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high Demand
Here's how Windows XP is used in Computer Support Technician jobs:
  • Performed Windows XP/Vista/Windows 7 Operating System installation and configuration.
  • Installed and troubleshoot software including Microsoft Windows XP, VISTA, SEVEN, Outlook XP and Internet Explorer 8.0.
  • Provided end user training and technical support on Intel based networked computer platforms such as Windows XP and Vista.
  • Migrated users from Windows XP to Windows 7 using Windows Easy transfer utility.
  • Completed the migration of the entire facility from Windows XP to Windows 7.
  • Lead the company system migration from Windows XP to Windows 7.
  • Installed Windows XP, 7 on new and used systems.
  • Support Windows XP and Microsoft Office 2003 and 2007.
  • Supported: Windows XP, 7 and server 08.
  • Supported over 4000 Windows XP users locally and remotely Setup and configured user Active directory accounts and profiles.
  • Provided technical support for Windows XP Professional and Office 2003 in a Windows 2003 local area network.
  • Upgraded pc s from Windows XP to Windows 7 as part of an enterprise wide update project.
  • Migrated to Windows XP Professional and Office 2003 using Norton Ghost Installed and configured various software applications.
  • Deployed Images of, Windows XP Professional on PC's Migrated users data remotely.
  • Supported Windows XP and 7 in a dual environment (AD and Novell).
  • Key Achievements: Led district wide upgrade from Windows XP to Windows 7.
  • Selected Accomplishments: Migrated 300 users from Windows 95/98/2000 to Windows XP.
  • Deployed Hp model Desktops Backup and restored users data on Windows XP Professional
  • Manage standard Windows XP desktop configuration and application deployment utilizing Novell ZENWorks systems management software.
  • Supported Windows 2000, Windows XP, Novell Netware applications, and Microsoft Office 2000.

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8. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Computer Support Technician jobs:
  • Performed Maintenance and trouble shooting on computers and printers daily Maintained company website, phone system and database updates/reports.
  • Initiated, interpreted, summarized all trouble shooting skills, as well as educated customers on programs and sales.
  • Trouble shooting and maintenance of MS Exchange and Windows 2003-2008 Server on Dell hardware at all levels.
  • Perform upgrades of software, internal/external hardware and system trouble shooting a long with ACD operations.
  • Provided trouble shooting for Laptops, PC, Macs, LCD Projectors and printers.
  • Performed installation upgrades of software, internal / external modem and system trouble shooting.
  • Set up and the trouble shooting of various based applications to receive email.
  • Facilitated the trouble shooting and repair process of customers' broadband/Internet computer problems.
  • Trouble shooting issues, and problem resolution utilizing web based ticket system.
  • Trouble shooting and repairing desktops, laptops, tablets, and printers.
  • Provided end user support for all software installation and hardware trouble shooting.
  • Installed wireless cards and software on laptops and provide trouble shooting.
  • Upgraded computers, trouble shooting, network problem solving.
  • Network trouble shooting and running Cat5 cables in buildings.
  • Trouble shooting of different applications on multiple platforms.
  • Trouble shooting software and hardware problems.
  • Trouble shooting Hp Laser jet printers.
  • Trouble shooting networks, hardware, and or software problems both in the lab, and in the field.
  • Trouble shooting hardware issues with Desk Tops, Lap Tops and printers Trouble shooting problems with Windows XP and Windows 7.
  • Trouble shooting pc network performance issues.

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9. Desktop

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high Demand
Here's how Desktop is used in Computer Support Technician jobs:
  • Provided direct assistance and training on desktop and laptop specifications and various functions to Computer Support Technicians.
  • Provided end-user support for desktop hardware and software applications.
  • Installed, repaired, maintained, upgraded and provided pro-active maintenance on desktop and notebook computers; performed maintenance on printers.
  • Updated and migrated desktop computers, laptops and CAD workstations from Windows XP to Windows 7.
  • Provided desktop and telephone support for customers using NT Workstation and Windows 95.
  • Repaired software issues with remote desktop, and assisted on off-site projects.
  • Supported major software pushes in the event of failure on the desktop.
  • Spearheaded team to redeploy desktop and CAD workstation computers post office move.
  • Deploy new desktops and laptops as needed throughout the company.
  • Help Desk/Desktop Support Technician for desktop PC's and peripherals.
  • Performed upgrade of laptops and desktops to Office 365-2016.
  • Supported classroom desktops, laptops, and Macs.
  • Provide desktop support to over 1000 users.
  • Build and deploy desktops and laptops.
  • Resolve problems with EHR applications, desktop-based PrimeSuite and smartphone-based PrimeMobile.
  • Administrated Client/Server databases Installed desktop computers.
  • Support installation, troubleshooting and maintenance of all Dell desktops, Dell laptops, iPads, printers, and peripherals.
  • Monitor a laptop virtually running from a local desktop for any issues and maximum operability for the user.
  • Provided onsite technical support for employees' regarding desktop computers, scanners, and printers.
  • Configured desktops, laptops, printers, modems, and network cards.

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10. Setup

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high Demand
Here's how Setup is used in Computer Support Technician jobs:
  • Developed standard image and modular application installation method insuring stability and consistency, while extensively reducing setup time of desktop computers.
  • Created and setup/installed video conferencing and surveillance for both small business and residential customers.
  • Performed desktop/laptop operating system troubleshooting, file recovery, hardware install, network setup, and virus removal for residential clients.
  • Provided help-desk support which included Setup, installation, and configuration of new computers, printers, and other peripherals.
  • Assisted CAPS employees with the troubleshooting, installation, setup, and configuration of system hardware and software.
  • Assist in Windows 7 deployment to include peripheral setup, data migration, and software installations.
  • Analyzed and resolved critical user issues, setup and configured wireless scanners and routers.
  • Prepare and setup project folders and drawings in accordance with company standards and procedures.
  • Provided desktop setup for setup, configuration, diagnostics and troubleshooting end user issues.
  • Performed PC and Network setup and installations for small businesses.
  • Completed new hardware setup and upgrades to existing systems.
  • Assisted with the setup of overall network configurations.
  • Home theaters surround sound setup and configuration.
  • Configure software and setup new equipment.
  • Ensured the proper setup of hardware.
  • Provided direct support to director of Armstrong Laboratory * Setup and managed several Video Teleconference Systems.
  • Key Contributions Provide setup, configuration, troubleshooting, inventory and end-user support.
  • Coordinated the logistics of technology requirements and setups during office relocations.
  • Assisted clients in setup of audio/video equipment (projectors, sound, skype interviews, etc.)
  • Assist clients with mobile device setup and synchronization with Microsoft Exchange.

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11. Customer Service

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high Demand
Here's how Customer Service is used in Computer Support Technician jobs:
  • Provided excellent customer service to people of various technical abilities ranging from novices to highly advanced computer users.
  • Provide excellent internal/external customer service, focusing on customer needs assessments, meeting quality standards.
  • Earned a solid reputation for resolving difficult issues and providing exceptional customer service.
  • Record sales and customer service; Specialized product merchandising; Technical support and troubleshooting
  • Provided inbound telephone customer service, billing, provided technical support and troubleshooting to customers all over the United States.
  • Maintained their offices some with service contracts and others with just outstanding customer service experience and returning business.
  • Designed, installed, configured, and performed troubleshooting for production critical sound systems and customer service systems.
  • Ranked number three in Quality Customer Service, consistently resolving high percentage of calls per technician.
  • Performed duties that included staff coordination, money handling, customer service management, and technical support
  • Worked closely with clients; earning solid reputation for resolving issues and providing exceptional customer service.
  • Required strong customer service skills, computer technical support skills, and data entry skills.
  • Update resumes and cover letters based on their experience and provide great customer service.
  • Used proactive customer service and call-control techniques to handle inbound calls effectively and efficiently.
  • Provide technical support and customer service to 500,000 real estate agents nationwide.
  • Provide customer service in the shop and over the phone.
  • Receive, log and investigate customer service calls.
  • Provide warm and proactive customer service.
  • Provide clients with excellent customer service.
  • Key Achievements Improved customer service relations and productivity by establishing a preventive maintenance program.
  • Ensured company computers were in perfect working conditions, build custom gaming pc, refurblished computer, customer services and support

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12. Active Directory

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high Demand
Here's how Active Directory is used in Computer Support Technician jobs:
  • Created/modified Active Directory user and group accounts, distribution list and organizational mailboxes.
  • Maintain and administer Windows Active Directory and Group Policy infrastructure.
  • Maintained active directory user base and folder permissions.
  • Created/Deleted user on Active Directory.
  • Managed creation, viewing, and account modification in Active Directory client server and web console database.
  • Experience with Server 2008 and adding, removing, and editing user information via Active Directory.
  • Train and supervise teams of CST personnel on Active Directory and Exchange migration and maintenance procedures.
  • Created network accounts with email access using Active Directory and Microsoft Exchange.
  • Recreated Active Directory (AD) Domain for the School of Business.
  • Performed tasks on Active Directory, and Exchange Server.
  • Give privileged group access to users in Active Directory.
  • Maintained Active Directory for 400+ users and devices.
  • Reset and unlocked accounts in Active Directory.
  • Group policy and active directory knowledge.
  • Managed the two-month process of user data and configuration migration Operated and maintained a Windows Active Directory domain.
  • Provide support and hardware/software installation for approximately 5000 end users in a Windows 2003 Active Directory environment.
  • Support duties includes: Active Directory account administration.Create and maintain E-Mail account requests.
  • Maintained and updated Active Directory and Novell E-mail server and intranet.
  • Worked with Active Directory, Help desk Authority, Altiris Deployment Software, Deepfreeze, WSUS and several other Server Software.
  • Migrated 300 Users from an NT 4 Domain to a Windows 2000 Active Directory Domain.

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13. Computer System

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high Demand
Here's how Computer System is used in Computer Support Technician jobs:
  • Provided, training, as needed, to district staff and students on functions of the computer systems.
  • Provide HELP DESK functions such as: Training staff & employees in operation of computer systems.
  • Respond to any inquiries and requests for assistance with organizations' computer systems and peripherals.
  • Set up computer systems and hardware, and install or re-install software programs for customers.
  • Supervised a crew of for implementation of new computer systems and support activities.
  • Install new software applications or hardware on the organization's computer systems.
  • Identify, research, and resolve customer issues using the computer system.
  • Unpacked, delivered and set up computer systems and hardware for employees.
  • Experience with board level diagnosis and repair of computer systems.
  • Provided help desk support for users having computer system difficulty.
  • Answered questions about various types of computer systems and applications.
  • Prepare new computer systems for use by employees as necessary.
  • Advised on upgrade issues and built custom computer systems.
  • Assisted with the deployment of new X-Ray Computer System.
  • Oversee the daily performance of computer systems.
  • Maintain daily performance of computer systems.
  • Enter data electronically utilizing computer systems; types service logs and case notes Facilitate job readiness classes.
  • Created and maintained hard drive images for many different computer systems using Power Quest Deploy center.
  • Repaired and upgraded computer systems, Unix, and Midrange Servers
  • Managed computer system used to provide products to workcenters in Military Personnel Section utilizing Unisys Enterprise Output Manager.

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14. Internet

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high Demand
Here's how Internet is used in Computer Support Technician jobs:
  • Configure systems for Internet access, e-mail capability and Intranet communications.
  • Configure network or internet protocols.
  • Assist computer users of varying skill levels with basic operations, Internet and email processes, and MS-Office software.
  • Supplied technical support for end users with internet connectivity problems, and Microsoft Office products and Operating Systems issues
  • Perform dispatched on-site tasks via direct call (on-call) such as internet connectivity troubleshooting and network configuration.
  • Trained users on the proper use etiquette of the Internet and installed parental filters for family use.
  • Introduced users and answered questions about using the Internet (Netscape, newsgroups, e-mail).
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Set up internet and email services for faculty, staff, and students.
  • Conduct searches to find needed information, using such sources as the internet.
  • Assisted customers on HSI (high speed internet) and Digital Voice customer.
  • Supplied remote assistance to customer base through phone and Internet communications.
  • Installed Web browsing software, Internet explorer, Firefox and Safari.
  • Resolved Windows, Internet Explorer and other PC software issues.
  • Install, troubleshoot, and setup Email and Internet clients.
  • Assisted with the maintenance of e-mail and other Internet applications.
  • Supported homeschoolers with internet-based educational software.
  • Support included Microsoft Office Suite, internet and Network connectivity, additions and resets to mobile network for Blackberries and iPhones.
  • Installed internet network for Campbellsville University with network team.
  • Field onsite work data recovery, diagnostic dsl internet setup, format install os etc.

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15. Mac

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average Demand
Here's how Mac is used in Computer Support Technician jobs:
  • Responded to Security incidents to mitigate virus and bot infected machines.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunction.
  • Repaired office machines in house and on site, delivered products to customers, and assisted in floor sales.
  • Organized and connected Dell and Mac computers to a network for each classroom, and office.
  • Repaired IBM/IBM compatibles and Macintosh computers to ensure minimal loss of data and service to users.
  • Advise other designers/drafters of current machining practices in order to keep manufacturing costs down.
  • Installed hardware and peripheral components on Mac, Windows, and Google devices.
  • Provided daily user support on computer operations which included Desktop PC and Mac.
  • Assist designers and fine artists with hardware and software on a Macintosh network
  • Support and Maintain PC/Mac laptops, desktops, and mobile devices.
  • Provided computer desktop support for Windows and Mac based computers.
  • Resolve printer and fax machine problems.
  • Performed maintenance on seven Xerox machines.
  • Machine preps for new employees.
  • Supported data backup recovery, system reimaging, and deployments for university machines.
  • Learned Systemac's AS400 software for tracking support calls.
  • Cleared duplicate pc names and MAC addresses.
  • Performed Network Administration for installed machines along with setting up lab equipments and project demo environments for Masters and Undergraduate students.
  • Created and deployed computer configuration images for iMac 20"; iMac 24"; Windows laptops and desktops.
  • Resolved email, LAN/WAN connectivity, inkjet and laser printer problems on Macintosh and Windows platforms.

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16. Software Applications

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average Demand
Here's how Software Applications is used in Computer Support Technician jobs:
  • Instruct students on various operating systems and software applications in order to enhance basic understanding and increase efficiency and productivity.
  • Perform system administration on various systems and assist users with numerous software applications.
  • Developed curriculum, conducted faculty/staff training on new hardware and software applications.
  • Provided technical assistance for wireless hardware equipment and ARS software applications.
  • Support and configuration of various software applications.
  • Provided guidance on various software applications.
  • Evaluated and installed software applications.
  • Investigate discrepancies of software applications.
  • Tested and debugged software applications.
  • Resolve issues with software applications and performed fault isolation of computer systems to component and circuit card level.
  • Installed, configured, maintained and troubleshoot hardware, operating systems and software applications.
  • Install and configure software applications and provide training to users as needed.
  • Experienced in installation and configuration of a wide range of software applications.
  • Worked with a huge range of hardware and software applications.
  • Installed new software applications and hardware on the LAN.
  • Support of a variety of other software applications.
  • Install and configure software applications.
  • Job Responsibilities: Installed, Configured and maintained software applications.
  • Checked/corrected software applications via satellite while telenetting into stores.
  • Installed, diagnosed and troubleshoot desktops, laptops and smartphones Updated software applications for end users Set up user phones and accounts

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17. Virus Removal

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average Demand
Here's how Virus Removal is used in Computer Support Technician jobs:
  • Administer virus removal, software and hardware installation, and wireless network router configuration.
  • Ensured workstation security by handling virus removals and computer system clean-ups.
  • Assisted in the management process of virus removal and software installation
  • Assisted customers with anti-virus program installations and virus removals.
  • Monitored and maintained 20,000 computers that needed security updates, virus removal, etc.
  • Performed virus removal and repair.
  • Utilized excellent multi-tasking skills, Utilized various Spy ware and Virus removal programs.
  • Perform anti-virus updates, emergency virus removal, and mal-ware removal.
  • Constructed virus removal plan on server due to unauthorized saving of .exe files.
  • Performed Adware and Virus removal using AVG software tools Performed work order documentation for easy traceability.

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18. OS

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average Demand
Here's how OS is used in Computer Support Technician jobs:
  • Consult with vendors regarding timely and cost-efficient completion of projects.
  • Supported corporate Microsoft Exchange/Outlook e-mail system.
  • Performed diagnostic testing of PC equipment and ensured that printers were up and running all times.
  • Performed tech refreshes and issued equipment to new employees building and deploying Ghost images.
  • Created company database using Microsoft Access to track customer information and job progress.
  • Helped faculties in identifying and diagnosing computer problems; helped in updating software.
  • Provided close to 600 end users with hardware and software related support.
  • Install and troubleshoot Windows, Microsoft Office and legal applications.
  • Diagnose and repair client issues via Phone and Remote Support.
  • Open and close department when working the weekend.
  • Connected blackberries to Microsoft Office mail servers.
  • Assisted students with any Microsoft Office Questions.
  • Install and configure Microsoft XP software.
  • Run Tickets posted in Remedy.
  • Implemented several projects in lead position including IT rollouts and company reorganizations.
  • Key Achievements: Coded a web page in HTML and CSS with menu-based answers and helpful tips to most customer problems.
  • Created ghost builds and deployed all systems that where reimaged each summer for upcoming fall semesters.
  • Create and close job tickets using Spiceworks.
  • Restore OS and highly proficient in most software including Android and IOS * Market company through social media and events.
  • Assist clients with creation and troubleshooting of Microsoft Exchange accounts including migration of client accounts.

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19. PCS

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Here's how PCS is used in Computer Support Technician jobs:
  • Installed Software * Repaired PCs * Managed Servers * Troubleshooting Software Issues * Managed Paperwork and Filing * Software Storage Project Header
  • Installed, maintained, troubleshot and repaired PCs, external storage drives, monitors, speakers and other peripherals.
  • Build PCs from parts; installation of peripherals devices, installed operating systems, software, and drives.
  • Maintain timely responses for Help Desk inquiries: troubleshooting user PCs, laptops, and SUNRAY machines.
  • Connect and encrypt all computers using PGP/Bit Locker on PCs and File Vault on Macs.
  • Installed, upgraded, and configured PCs, printers, and other automated devices.
  • Maintain and update existing software, including PCs, Macs, and printers.
  • Performed field repairs on IBM PCs, HP laser printers and Cannon copiers.
  • Worked with programmers to facilitate debugging; installed hardware/software on PCs as required.
  • Collaborated with vendors to help secure and configure supplied PCs.
  • Used remote control tools to configure PCs and resolve issues.
  • Assemble new PCs, Installed windows, required application.
  • Setup/managed Servers 2003/2008, PCs and other network resources.
  • Configured PCs to connect to DSL or cable networks
  • Image hard drives and upgrade PCs and Laptops.
  • Install and repair PCs and Printers.
  • Installed and serviced PCs, set up email accounts, and detected and removed viruses and spyware.
  • Worked with many different staff members on using and maintaining PCs.
  • Configured PCs for employees Troubleshoot PC and Network problems
  • Managed 500+ devices including PCs, MACs, printers, iPhones, iPads, iPods and others.

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20. User Accounts

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Here's how User Accounts is used in Computer Support Technician jobs:
  • Troubleshooted faculty and staff computer workstations * Maintained creation and removal of computer user accounts
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administer group policies via Active Directory.
  • Created and administered user accounts in Active Directory, ensuring that all access was in compliance with HIPAA legislation.
  • Created new user accounts placing them in the correct OU and sub section in active directory.
  • Create new user accounts, maintain and manage group memberships and shares in Microsoft Active Directory.
  • Worked with building-wide and campus-wide technical support to set up user accounts and network access.
  • Maintained Active Directory, creating new user accounts, resetting passwords and assigning permissions.
  • Create, change, and delete user accounts per request using Microsoft Active Directory.
  • Assisted with removing user accounts and confiscating computers if found to be corrupt.
  • Managed all City user accounts, and assisted end users as needed
  • Create, delete and maintain user accounts in Active Directory.
  • Unlock user accounts that get locked out of system.
  • Maintained user accounts via Active Directory.
  • Maintain user accounts for MilPDS.
  • Tracked requests for new user accounts and equipment and resolved them in a timely manner.
  • Manage user accounts using Active Directory, VCasel windows Management.
  • Administered Novell/NT user accounts and server resources.
  • Set up user accounts on Outlook with Exchange Server Troubleshooting Outlook/Exhange Server configuration
  • Established new user accounts on network using NW Admin, and new email accounts using Davinci Adminwin.
  • Created, maintained user accounts in a Novell Netware and Microsoft Active Directory environment.

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21. Trouble Tickets

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Here's how Trouble Tickets is used in Computer Support Technician jobs:
  • Input trouble tickets into SNOW MSP or HDO5 ticketing application to be routed to upper-level support groups.
  • Determine trouble issue, create trouble tickets, and route to appropriate work center as needed.
  • Accept incoming calls/emails, created trouble tickets, and worked tickets, or assigned as needed.
  • Provided support to users and assisted in software installations, trouble tickets and repairs.
  • Maintained detailed monthly metrics reports for numbers of customers served and trouble tickets received.
  • Manage permissions to files, folders and handle trouble tickets from end users.
  • Submitted trouble tickets to the Remedy trouble tickets and resolution system.
  • Update and maintain trouble tickets to reflect current status.
  • Complete trouble tickets within 2 days.

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22. LAN

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Here's how LAN is used in Computer Support Technician jobs:
  • Network Administration; Planning, Implementing and supporting a combination of Cisco/Juniper wired infrastructure and CAISI Wireless infrastructure.
  • Experienced in LAN/WAN networking technology, including network protocols and management systems.
  • Served as a role model on how to respond to, troubleshoot, and resolve various LAN and WAN issues.
  • Assisted in planning, developing, installing and configuration of all systems, applications and security programs.
  • Installed LAN hardware and software for Defense Finance and Accounting Service (DFAS) Norfolk Naval Base.
  • Team Leader on the planning focus group for Best Practice program implantation in the Support Services.
  • Assigned network addresses, troubleshoot and resolve problems, and perform system backups on the LAN.
  • Researched, evaluated, purchased and supported LAN related Server software and client workstation operating systems.
  • Assisted in the installation of plant wide networks and software programs to decrease label printing times.
  • Helped plan and assisted in the migration of 650 computers from Windows NT to Windows 2000.
  • Managed center's life cycle computer replacement program- initiated, planned, & executed projects.
  • Resolve technical problems with Local Area Networks (LAN) Install computer peripherals for users.
  • Supported 4000+ node LAN/WAN network across 20 clinics around the Puget Sound region.
  • Plan and Implement network upgrades, disaster recovery, and user policies.
  • Configure and troubleshoot the network LAN when going down.
  • Manage the CCTV network video surveillance system.
  • Coordinate and trouble shoot LAN issues.
  • Installed and configured LAN networks.
  • Leveraged available resources to asses, plan and design customers workflow and subsequent configuration to improve practice operations.
  • Assist in networking, installing of landlines and television.

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23. Helpdesk

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Here's how Helpdesk is used in Computer Support Technician jobs:
  • Worked on site at Johnson and Johnson Pharmaceuticals providing helpdesk software application support.
  • Operated a Helpdesk to efficiently respond to user questions/problems.
  • Work directly with three IT Consultants on projects while also maintaining various job duties as a computer technician/helpdesk role.
  • Provided helpdesk support for 200 + users across ten counties in Northeastern North Carolina.
  • Supervised six military and four contractor technicians on Helpdesk duties and computer repair functions.
  • Operated the LAN helpdesk serving as a central POC for all small computer/LAN problems.
  • Provided Tier 1 support to 700+ end users with the helpdesk team.
  • Provided on site helpdesk support to various properties in Arizona.
  • Enter all support requests into Helpdesk ticket tracking system.
  • Used Remedy software for the processing of helpdesk tickets.
  • Acted as a Helpdesk / Desktop support technician.
  • Operated Helpdesk phone support for internal LAN users.
  • Performed document maintenance on helpdesk procedures and relevant training materials specific to helpdesk operations.
  • Document problems and solutions Extensive use of ConnectWise Helpdesk ticketing system for daily ticket tracking and solution.
  • Acted as primary Helpdesk contact for the company English and Spanish Identified improvements to IT dept.
  • Monitor helpdesk tickets to ensure timely handling of issues for our helpdesk department.
  • Direct experience with the isupport helpdesk software.
  • Managed the IT Helpdesk via Track-It!
  • Create BGDC accounts for all users through Active Directory Mentor Co-Workers to provide better service to our users Update SSC Helpdesk website
  • Utilized Altiris and Helpstar helpdesk tracking systems to meet SLA.

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24. VPN

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Here's how VPN is used in Computer Support Technician jobs:
  • Coordinate efforts with other help desk technicians to resolve CEFMS, e-mail, VPN or other problems.
  • Install and configure Windows server 2003, Windows 2008, Active Directory, Domains and VPN.
  • Provided computer troubleshooting via phone to resolve hardware, software and VPN issues for IBM clients.
  • Ensured network connectivity of all workstations and granted remote VPN access for Domain users.
  • Assisted users with the configuration and troubleshooting for Cisco VPN client.
  • Provided support remotely through VPN, RDP, and phone communications.
  • Monitored firewall and VPN hardware log files for security compliance.
  • Managed VPN system, using a token based 2 step authentication
  • Create Secure ID accounts for users to access VPN.
  • Configured VPN Client for all remote users.
  • Assisted employees for their VPN connection.
  • Configured and resolved issues with e-mail, DHCP, DNS, WINS and VPN.
  • Support of Cisco VPN client and NCP client.
  • Support over 750 users in wired and wireless (wifi, cellular and VPN) environments.
  • Reset RSA SecurID PINS and resynchronize customer SecurID tokens to enable them to access VPN.
  • Work remotely from home using VPN, Comso Call Agent, & GoToAssist.
  • Configured Cisco Linksys RV082 VPN Router
  • Supported remote users, troubleshooting connectivity, and educating users in remote login via VPN and Citrix.
  • Provided support to approximately 10 full time work-at-home users utilizing Citrix client and Terminal servers via Nortel VPN.
  • Assist State employees with computer related issues Help Desk duties VPN Client Development Software (VB.net, SQL) Call Center Environment

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25. Suite

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Here's how Suite is used in Computer Support Technician jobs:
  • Installed and configured several types of applications including Microsoft Office Suites.
  • Configured and troubleshot Microsoft Office Suite applications.
  • Assisted patrons experiencing computer difficulties related to internet usage, networking, printing, file recovery, or Microsoft office suite.
  • Support hardware and operating systems, including applications such as Microsoft Office, Adobe Creative Suite and various applications.
  • Support Windows operating systems, Microsoft Office Suite, and a variety of other business applications.
  • Install and Optimize Adobe Creative Suite 3 Design Premium, Tux Paint and Tux Stamps
  • Support with installation, configuration and usage of Microsoft Office Suite.
  • Worked with all versions of Windows OS, Microsoft Office suite.
  • Assisted students and staff daily with the Microsoft Office Suite usage.
  • Mastered windows operating systems, Microsoft Office Suite, Programming in C++
  • Worked with Microsoft Office Suite, XP Windows and Windows 2000
  • Support of Microsoft Office suite of software, including Outlook.
  • Provided expert level support with Microsoft Office suite issues.
  • Install company software suite and OS updates.
  • Supported systems including Novell and NT servers, WIN95 & 98, Microsoft Office Suite, MS Exchange and Outlook
  • Support of Microsoft Office suite of software and other software, including Gmail.
  • Utilized Alloy's Asset Navigator and Kayako's Support Suite ticket systems.
  • Install Software (Microsoft Office suite, Adobe, Antivirus etc.)
  • Provided end-users with printer support Installed Microsoft Office Suite, Microsoft Visio, WinZip.
  • Provide technical support for Alcoa Inc. employees in: Microsoft Office Suite Networking Proprietary and Non-Proprietary Applications (e.g.

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26. Novell

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Here's how Novell is used in Computer Support Technician jobs:
  • Administer users, security groups, and distribution groups in Novell 6.5 network and GroupWise 6.5 environment.
  • Performed administrative functions on both Novell and NT servers, supporting approximately 3000 end users.
  • Resolved hardware/software issues in Windows 95/98, Windows 2000, XP, and Novell platforms.
  • Provided support for PC hardware, software, and operating systems on a Novell platform.
  • Set up new user accounts and performed Novell network and IBM mainframe computer backups.
  • Provided Novell troubleshooting; created and edited Access or Oracle databases.
  • Performed printer management and system maintenance on Novell NetWare 5.5.
  • Supported systems on both Windows and Novell networking environments.
  • Provided network administration on a small in-house Novell network.
  • Integrated account management operations between Novell eDirectory and the CommuniGate Pro email server by creating various utilities in Perl.
  • Assembled hardware; installed software; and configured network for shipment to customers; both Lantastic and Novell networks.
  • Helped install Novell Netware software on new servers and provide Network Administration on assigned campuses.
  • Worked with Novell 5 Cabled throughout administration #2 and programs in the field.
  • Provided application and desktop support using Novell, Netware, HECET, and GroupWise.
  • Network Management: Administered objects on Novell NDS such users and printers.
  • Provided systems administration of Novell Netware LAN of over 200 PC users.
  • Maintained five Novell Netware 5 servers and 1 Windows NT server.
  • Performed weekly Novell Netware backups.
  • Assisted in successfully converting Novell 3.11 to Novell 4 and Novell 4 to Windows 2003 servers.
  • Completed several major hardware and software transitions from Novell and Windows for Workgroups through Windows 7.

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27. Technical Assistance

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Here's how Technical Assistance is used in Computer Support Technician jobs:
  • Conferred with office managers and conducted computer diagnostics to investigate and resolve problems to provide technical assistance and support.
  • Provided advanced technical assistance and support in addition to establishing and maintaining relationships with organizational users and technical committees.
  • Certified computer support technician with over 5 years experience providing technical assistance to consumers and business professionals.
  • Investigated and resolved problems and to provide technical assistance and support using remote application software.
  • Provided technical assistance; identify system problems & modification, and enhancement of automated systems.
  • Monitored video conferencing sessions to ensure connectivity and provide technical assistance as needed.
  • Provided technical assistance and training to internal departments.
  • Provided technical assistance for administrative staff
  • Provide various levels of technical assistance to the staff, faculty, and students of the UH System and UH-affiliated campuses.
  • Provided tier I, II, & III technical assistance in hardware installation, maintenance, and property accountability.
  • Provided technical assistance, support, and advice to end users of a small office computer network.
  • Provide technical assistance to computer system users and remote support to users in the field.
  • Provided technical assistance, training, and support to customers with account and computer problems.
  • Conduct computer diagnostics - investigate and resolve problems and provide technical assistance and support.
  • Provide technical assistance to users in the operation of available systems and programs.
  • Provided technical assistance and training to system users.
  • Lead technical assistance for AmPm station attendants.
  • Provide technical assistance to end users.
  • Adhered to Medical standards when providing technical assistance on premises Resolved staff and student issues in timely and efficient manner.
  • Provided technical assistance by phone and in person to the facilitate customers network, hardware, software and security issues.

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28. Linux

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Here's how Linux is used in Computer Support Technician jobs:
  • Integrated Linux environments with Active Directory.
  • Implemented advanced computer technical skills to troubleshoot software issues associated with Windows, OSX, and Linux operating systems.
  • Installed and maintained Windows Vista, 7, 8.1, 10, as well as Linux Ubuntu and Kali.
  • Worked to install, update and troubleshoot computer problems, including Windows 2000/XP, Server and Linux.
  • Supported POS Control and worked closely with customers on web-based processes in IBM, Macintosh and Linux.
  • Installed Operating System and Software (Windows, Linux, Office, etc.)
  • Provided local system administration to users of Linux, MS Windows NT and 2000.
  • Created needed graphics for client web pages using both Windows and LINUX graphics programs.
  • Installed and administrated a Linux-based CMS (Blackboard) for online courses.
  • Assisted customers with installation of Windows, Mac, and Linux systems.
  • Re-installed operating systems, both Windows and various versions of Linux.
  • Designed and administered a Linux based E-Mail and Web server.
  • Used Linux operating system to recover data from hard drives.
  • Performed data backup operations for Windows and UNIX/Linux servers.
  • Used and became familiar with LINUX network file system.
  • Performed basic administrator duties on LINUX network.
  • Install OS XP,7, and Linux (Fedora 19).
  • Install and setup Linux based systems / servers (Fedora, Cent OS, Ubuntu, Kubuntu).
  • Implemented Apache, PXE, Exim, DNS and samba servers in a Linux environment.
  • Insured operability of various operating systems from Apple, Windows and Linux.

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29. Computer Software

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Here's how Computer Software is used in Computer Support Technician jobs:
  • Provided advice and assistance concerning computer software and/or equipment specifications for the utilization and acquisition, resolve issues involving conflicting requirements.
  • Handled computer software updates and computer parts organization.
  • Investigated and resolved computer software and hardware problems.
  • Supported 90+ division users' computer software/hardware.
  • Repair computer software and computer assembling.
  • Developed computer software to monitor stores usage of hardware disk space for storage of email and saved store documents.
  • Answer user inquiries regarding computer software and/or hardware operation to resolve problems either by phone or service call.
  • Maintained the library's computer software and hardware that is used by both patrons and library staff.
  • Used Vista ticketing software to receive and complete customer computer software and hardware problems.
  • Functioned as a production control clerk for computer software tests & software subsystem implementations.
  • Install computer software and hardware, cameras, network equipment, audio/video equipment.
  • Designed and taught computer software courses to faculty, staff, and students.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Determine computer software or hardware needed to set up or alter system.
  • Respond to user requests for assistance with personal computer software & hardware.
  • Assist students with technical difficulties in operating computer software and hardware.
  • Trained new employees in computer software and resolving customer concerns.
  • Researched and repaired computer software/hardware issues Optimized computers to fit clients' needs
  • Provided program specific computer software technical support to clients locally and across the United States.
  • Summer OPS Employment Supervisor: Michael Sloan Computer Support Technician, Summer OPS Employment Installed and updated computer software and hardware.

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30. Tcp/Ip

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Here's how Tcp/Ip is used in Computer Support Technician jobs:
  • Installed operating systems, applications and configured for TCP/IP network, including DHCP, WINS and DNS settings.
  • Provided desktop support for Win95, WinNT, TCP/IP, Microsoft Office Suite, and other software applications.
  • Installed and configured new office computers to connect to the office network and the Internet via TCP/IP.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc.)
  • Manage and maintain network system through network configuration process via DHCP, TCP/IP, Telnet
  • Worked on Building and maintaining LAN Networks using TCP/IP DHCP protocols.
  • Ensured that all systems were connected to the LAN/WAN via TCP/IP.
  • Install software, including network security measures, TCP/IP protocols.
  • Assessed and troubleshoot network connection using TCP/IP protocol.
  • Installed and configured Dial-Up Networking including TCP/IP.
  • Worked with WINS, DNS, TCP/IP, Group Policy, diagnostic software and command line tools.
  • Distribute network mapping scheme and configure dns/dhcp and tcp/ip in accordance.

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31. Peripheral Equipment

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Here's how Peripheral Equipment is used in Computer Support Technician jobs:
  • Performed preventive maintenance for computer, data communication and/or peripheral equipment; tested and adjusted to appropriate standards.
  • Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
  • Assembled and installed microcomputers, workstations and/or peripheral equipment for desktop and laptop computers.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Performed and maintenance of personal computers, peripheral equipment identifying problems.
  • Connected and configured systems to associated peripheral equipment.
  • Created and maintain an inventory of all NMCI assets, hardware, peripheral equipment, blackberries, and users at NSAPC.
  • Assist in ordering, receiving, logging and stocking of computer systems, peripheral equipment, supplies and forms.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Demonstrated skill in the use of peripheral equipment management (phones, printers, scanners, etc.)
  • Performed 1st Tier Support to hardware, software, and peripheral equipment while following design and installation specifications.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Instructed users on the proper operation of computers, peripheral equipment and use of web outlook.
  • Installed and performed repairs to hardware, software, and peripheral equipment.
  • Performed minor repairs on hardware, software and peripheral equipment.
  • Upgrade software and peripheral equipment.
  • Implemented IT network projects: Installed, configured, resolved and maintained network services, hardware systems and peripheral equipment/devices.
  • Assemble and configure computers and peripheral equipment, including loading, updating, troubleshooting and testing systems.

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32. Microsoft Windows

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Here's how Microsoft Windows is used in Computer Support Technician jobs:
  • Install Microsoft Windows operating systems on computers.
  • Led internal product training for Microsoft Windows Vista, XP, 7, 8 and 10 Operating Systems.
  • Installed and supported Microsoft Windows desktop operating systems, Microsoft applications, and third party software.
  • Experience with various applications to include Microsoft Windows, Microsoft Office, and Microsoft Outlook.
  • Resolved workstation and server related issues in Microsoft Windows 7.
  • Created employee profiles on a Microsoft Windows NT Server.
  • Used Microsoft Remote Desktop Connection, and Novell's ZenBrowser for remote administration of Microsoft Windows clients, and servers.
  • Advised and resolved problems on Microsoft Windows [ ] related to internet connections, browsers, and computer software and hardware
  • Installed system software, including company proprietary software, Microsoft windows and Microsoft office and Novell Network software.
  • Installed O/S (Microsoft Windows 98, ME and NT) and Software (MS Office 97and 2000.

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33. Computer Issues

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Here's how Computer Issues is used in Computer Support Technician jobs:
  • Routed customer calls to the correct department or to Tier II for further specific resolution of their computer issues.
  • Assist clients with computer issues over the phone or by replying to emails and tickets.
  • Diagnose, troubleshoot and repair computer issues encountered by Lewis & Clark Faculty and Staff.
  • Diagnose, quote and repair hardware/software computer issues on PC\Mac laptops and desktops.
  • Provide answers for basic computer issues such as networking in resolving connectivity issues.
  • Recognized and repaired software and computer issues that software users were experiencing.
  • Assist students, faculty, and staff with numerous computer issues.
  • Assisted customers over the phone in solving computer issues.
  • Provided technical support and knowledge transfer for computer issues.
  • Scheduled appointments and assisted employees with minor computer issues.
  • Fix and troubleshoot all network and computer issues.
  • Facilitated inbound customer support for internet problems Experienced in troubleshooting and problem solving complex computer issues
  • Trained sales team to handle pre / post sale computer issues, reducing lost sales.
  • Provide afterhours support on hardware and software computer issues.
  • Install software application Troubleshoot computer issues Provide support to students and training on using the computer
  • Created and maintained patrons computer accounts Assisted in computer issues that patrons encountered Assisted librarians in projects
  • Received incoming calls.Troubleshot client's computer issues.Solved computer problems.Documented results.Assured customer satisfaction.

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34. Voip

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Here's how Voip is used in Computer Support Technician jobs:
  • Expanded professional IT skills in the following areas: corporate network infrastructure, VOIP hosted services and network monitoring software.
  • Brokered a deal to convert phone system to VOIP, resulting in $30K annual savings.
  • Subject matter expert in installations and monitoring of security doors, IP Cameras and VOIP phones.
  • Assisted in VOIP phones setup troubleshooting, assign to Mac address (Call Manager).
  • Provided computer, network and VOIP phone support for the campus to increase organizational productivity.
  • Installed Cisco VOIP POE enabled phones and managed them with the Cisco Call-Manager system.
  • Assisted with routing of VOIP telephony systems and network allocation.
  • Configure and troubleshoot VoIP phone equipment for fellow employees.
  • Provide administrative support for VOIP digital phone systems.
  • Support of VOIP phone system and network hardware.
  • Install and configure VOIP telephones.
  • Use of VOIP with campus inquiries.
  • Configure Voip telephone and asterisk server.
  • Maintained the VOIP, DNS, DHCP, Active Directory, Exchange, Spam Filtering, AV and OpenBSD Firewall.
  • Assist and monitor help desk Manage Active Directory Configure Cisco VoIP system

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35. Unix

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Here's how Unix is used in Computer Support Technician jobs:
  • Maintained integrity of help-line database on Hewlett Packard Unix network using proprietary software.
  • Perform security administration of limited levels on Windows accounts, UNIX, Oracle and Meridian Mail.
  • Resolved hardware, software and connectivity issues for mixed UNIX, Windows NT/2000 mainframe environment.
  • Designed scripts to automate administration of our UNIX (AIX) mail servers.
  • Repaired wide array of electronic and PC/Unix systems.
  • Performed duties of novice DOS/UNIX system administrator.
  • Experience with programming languages C++ and UNIX.
  • Backed up Unix mainframe on the weekends.
  • Worked with RISC and UNIX based systems.
  • Trained new users at General Motors University on Sun and HP UNIX workstations, and on new versions of Unigraphics.
  • Upgraded and maintained company's computers, printers, and NT, Novell, W2k and UNIX networks.
  • Network Integration through; Windows 2000, UNIX and Novell servers.
  • Provided support for UNIX server backend
  • Supported multi-platform operating system environments that included; Windows, Macintosh, and Unix/Solaris in a large local area network environment.

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36. Ethernet

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Here's how Ethernet is used in Computer Support Technician jobs:
  • Installed PC hardware, Software, Network Cards, system expansion Cards, CD Drives and installed Ethernet and Token Ring.
  • Upgraded base network to Gigabit Ethernet backbone consisting of 20 high-speed switches, routers, & fiber modules.
  • Networked multiple computers together to share, transfer, and view other files and computers over Ethernet.
  • Tone out network ports to determine why Ethernet drops are not communicating with internal servers.
  • Activated and trouble shoot Ethernet drops in room of LIFE teachers.
  • Maintain related Ethernet networks and HP and other branded laser printers.
  • Checked Ethernet ports in residence halls for dead or damaged ports.
  • Resolved Network Issues with Wireless and Ethernet Cables.
  • Install network cabling in walls for Ethernet use.
  • Migrated 90 workstations from Tokenring to Ethernet configuration.
  • Provided field tech duties configuring new network hardware, Ethernet cabling and pc set-ups for various contracted businesses
  • Maintained network consisting of a Gigabit Ethernet backbone with over 2 dozen VLANs & over 4,000 users.
  • Cut and crimped ethernet cable with RJ45 connectors, in addition to terminating RG6 coaxial cable.
  • Tested for and coordinated repairs for district ethernet wiring.
  • Rewired stores ethernet network, upgraded to cat 6.

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37. Computer Lab

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Here's how Computer Lab is used in Computer Support Technician jobs:
  • Outfitted a new computer lab for first year students who did not have lab affiliations and therefore needed a work area.
  • Drafted every computer lab on campus in 3D for administrative presentations (still in use) Installed wireless hubs and cards.
  • Upgraded equipment in several computer labs and in all classrooms, as well as setting up interactive whiteboards and projectors.
  • Performed computer configurations and setups, repairs, and network maintenance for Southwest Institute computer lab and outside customers.
  • Provided technical support on terminals, PC's, printers and scanners in the university's computer lab.
  • Promoted to Senior Help-Desk staff for University's main computer laboratory used by several hundred people daily.
  • Provide technical support for all computers, peripherals, and audio/visual equipment in the computer labs.
  • Worked in a small team to provide hardware and software support to computer labs.
  • Provided easy and fast methods to fix problems all around the computer lab.
  • Substituted as Computer Lab instructor as needed, assisting with Microsoft Office applications.
  • Ensured proper setup and maintenance of all systems in computer labs and classrooms.
  • Cloned images on Desktops and Laptops for use in computer labs.
  • Maintain an accurate inventory of assets for the computer lab.
  • Provided on site technical support for General Access Computer Labs.
  • Designed work schedules for student employees in computer labs.
  • Updated and installed software for multiple computer labs.
  • Managed computer labs throughout campus.
  • Maintained computer labs Provided audio/video solutions for faculty
  • Assisted with the replace of all campus computers including all computer labs.
  • Support staff, faculty and student hardware and software needs; Support computer labs (hdw/sfw, imaging)

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38. Symantec

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Here's how Symantec is used in Computer Support Technician jobs:
  • Preformed laptop and workstation re-imaging using Symantec s Norton ghost application.
  • Performed daily backups utilizing Symantec Backup Exec.
  • Designed and implemented Symantec Ghost images.
  • Created, maintained, and deployed software images compliant with company standards via Symantec Ghost and Microsoft WDS.
  • Remove viruses and install anti-virus software such as AVG, McAfee and Symantec.
  • Work removing viruses using SEP (Symantec Endpoint Protection) Support Tool.
  • Launched Windows 7 and Symantec endpoint protection 911.
  • Created and managed images with Symantec Ghost.
  • Deployed new desktop builds via Symantec Ghost.
  • Image creation using Symantec Ghost software.
  • Tracked and monitored antivirus status and network threats using Symantec Console.
  • Created and managed Symantec Anti-Virus server, and individual client pc's, to ensure constant updates and virus protection.
  • Perform IAVA patching and updating of McAfee and Symantec Antivirus virus definitions of Navy and Marine Corps network client machines.
  • Assist users with several software packages including Microsoft Office, Symantec Endpoint, Endnote etc.
  • Performed backup and recovery utilizing Symantec ghost imaging, backed up on systems server.
  • Deployed Windows XP workstations using Symantec Ghost and transferred user data to new pcs.
  • Maintained Symantec Endpoint 11 Antivirus Server, routinely ran verification of client updates.
  • Pushed images via network boot using Symantec Ghost Ghostcast Server.
  • Installed, run, and removed virus using spyware and virus removal software such a Symantec endpoint, Mcfee.
  • Imaged hard drives using Acronis and backuped hard drives using Symantec ghost 8.0.

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39. DNS

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low Demand
Here's how DNS is used in Computer Support Technician jobs:
  • Implemented DNS changes and successfully separated company from domain
  • Can troubleshoot problems from virus infections to mail server DNS problems, using tool sets that include internal and external sources.
  • Used Internet directory services software such as active directory software and DNS software.
  • Support of infrastructure services including Active Directory, GPOs, DHCP, DNS, RADIUS, SCCM and Certificate Authorities.
  • Diagnosed and resolved problems associatedwith DNS, DHCP, VPN, NFS, and Apache.

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40. Remote Access

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low Demand
Here's how Remote Access is used in Computer Support Technician jobs:
  • Monitored, maintained and diagnosed remote access sites communications hardware.
  • Supported Output Devices utilizing Remedy and remote access technologies.
  • Provided remote access support for approximately 4000 telecommuters.
  • Used Remote Desktop Connection, UNC and Remote Access to remote into users machines to resolve issues.
  • Performed remote access to assist clients in training or resolving issues with hardware or software.
  • Provided superior Window's PC technical support via phone, remote access or desktop visits.
  • Supported end users via remote access technologies as well as on site.
  • Design and setup of LAN/WLAN, VPN, and remote access solutions.
  • Create in-home networks and provide remote access capabilities to access granted users.
  • Determine appropriate strategy to resolve client's remote access difficulty.
  • Supported Laptop users working via remote access and in offices.
  • Used remote access to perform troubleshooting when needed.
  • Utilize remote access software to troubleshoot computers.
  • Configured VPN remote access for home users
  • Resolved remote access issues with VPN.
  • Utilized LANDesk Management Console for remote access to workstations, inventory queries, software installation and workstation imaging.
  • Engaged customers face-to-face or with remote access software to perform hands-on issue troubleshooting and and resolution.
  • Used personal and remote access applications such as Novell ConsoleOne to install software.
  • Utilized remote access software such as Logmenin to provide up and close technical support to all our customer and staff memebers.
  • Supported Ipass, Nortel and Cisco remote access software.

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41. SQL

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low Demand
Here's how SQL is used in Computer Support Technician jobs:
  • Created and implemented our own database design (5 tables with relationships to each other) using MySQL and MS Access.
  • Worked with Systems Integration to develop and complete a web based SQL database for hardware/software reallocation and software license compliance.
  • Supported ongoing projects with server maintenance, network administration, and programming (Microsoft SQL, Visual Basic, ASP)
  • Provided phone and remote connection support to clients having issues with custom Microsoft SQL software for secondary ticket market.
  • Maintain SQL databases with Microsoft SQL Server Management Studio - Configured 1 File Server for organization use.
  • Worked with GIS team in creation of ArcGIS Server services through Amazon EC2 and SQL Server.
  • Developed an Android app to interface with the inventory SQL server allowing easy management.
  • Support users (and two attorneys) on Exchange 2000/SQL/Raptor firewall.
  • Work with SQL Server Express to create DSS Day sheet database.
  • Monitored SQL Server 7.0 database transactions, storage capacity, etc.
  • Counterpoint as Retail POS to maintain inventory under SQL database.
  • Extract data from Microsoft SQL server for report generation.
  • Used SQL to query the databases for reports.
  • Worked with on-site personnel servicing MS SQL 2000.
  • Resolved Laptop issues for internal Bellsouth employees Programming Languages MS SQL (PL/SQL) - Created tables, and generated reports.
  • Experience utilizing Korn shell, Oracle SQL, and Business Intelligence tools (Qlikview and B.I.

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42. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Computer Support Technician jobs:
  • Provide assistance with Lotus Notes issues, including clearing password digest, new accounts and procedural questions.
  • Limited Lotus Notes experience when first hired to the project including helping dealers access.
  • Provided application support for administration and medical staff including Lotus Notes and Office XP.
  • Supported technical issues with Lotus Notes.
  • Configure Outlook and Lotus Notes.
  • Utilized a Lotus Notes based ticket System to respond to 24/7 emergencies Managed daily system backups & tapes.
  • Support for Photoshop, Illustrator, Quark Express, Lotus Notes, Microsoft Word Conflicts.
  • Conceptualized and implemented the local web site intranet employing a Lotus notes database and llS4.
  • Supported and installed Lotus Notes and CCmail for users.

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43. Citrix

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low Demand
Here's how Citrix is used in Computer Support Technician jobs:
  • Supported medical staff with hosting, troubleshooting, and maintaining EMR delivered via Citrix environment.
  • Provide County wide support for all computers, Citrix database printers and networking equipment.
  • Administered Citrix MetaFrame server farm for thin client deployment of Microsoft Office applications.
  • Use of RDP to access Citrix servers to clear user profile issues.
  • Created and published applications, maintained remote and local Citrix user access.
  • Worked with Citrix, Windows Server 2008, Exchange and print sever.
  • Configured and supported Citrix Xenapp.
  • Used Citrix and VNC to connect remotely to offices that were offsite and in other states.

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44. Peripheral Devices

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low Demand
Here's how Peripheral Devices is used in Computer Support Technician jobs:
  • Provided network administration that included LAN troubleshooting and resolution; supported 100+ end-users with computers, network systems and peripheral devices.
  • Possess extensive knowledge of computer operations, networks and peripheral devices.
  • Perform repair and maintenance of all ADOA and over 70 external agencies computers, laptops, printers and peripheral devices.
  • Provide desktop Client Support for hardware, software and services necessary to support personal computers and associated peripheral devices.
  • Provided on-site support for Windows PC's, peripheral devices, printers and computer networking.
  • Provision and maintain computers and peripheral devices for classrooms and faculty members.
  • Unplug and reattached peripheral devices to chassis.
  • Operated various internal systems, terminal consoles, and peripheral devices Insure positive experience of customers Managed monthly revenue goals
  • Advised Fred Meyer jewelry store employees over the phone with new Dell PC install and peripheral devices rollout.
  • Operated all Tandem "S" series computers and peripheral devices.
  • Implement VPN services and updates Troubleshoot Microsoft Exchange issues Provide training on new procedures Provide training on peripheral devices.

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45. New System

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low Demand
Here's how New System is used in Computer Support Technician jobs:
  • Confer with management to establish requirements for new systems or modifications.
  • Provided end-user and system analyst support for new system implementation, acting as a liaison between users and development teams.
  • Confer with staff, users, and management to establish requirements for new systems, upgrades and modifications.
  • Involved in the acquisition and integration of new systems to our current systems.
  • Mapped printers for all new systems deployed using command prompts and network paths.
  • Implement new system hardware and software and develop local operating procedures.
  • Map printers and install drivers for all new systems deployed.
  • Performed troubleshooting steps to keep the new system running.
  • Installed new systems, peripherals, and software.
  • Prepared for new system deployment from BP.
  • Provided Software installation for all new system.
  • Test and test new systems and programs.
  • Install the new system for each client, and support them.

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46. Phone Calls

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low Demand
Here's how Phone Calls is used in Computer Support Technician jobs:
  • Answered phone calls, created a ticket for each call, resolved issues, escalated issues that were not resolvable.
  • Documented detailed steps involved with resolving student's technical problems via incoming phone calls utilizing the HEAT call logging software.
  • Respond to staff requests emails, phone calls or personal appeals for assistance with software and hardware issues.
  • Support is typically handled through phone calls and walking to user's location(s).
  • Respond to telephone calls, email, instant message, and personnel requests for technical support.
  • Make phone calls to vendors to get support for other hardware related problems.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Answered telephone calls and e-mails while requesting ticket number to research specific issue.
  • Supported stores receiving phone calls from Pharmacists/Techs on a technical support help desk.
  • Filter corresponding phone calls pertaining to department issues and problems.
  • Answered phone calls regarding complaints or appreciations from customers.
  • Fielded phone calls and support tickets for computing problems.
  • Greet clients and answer phone calls.
  • Provided customer service and performed clerical duties such as answering phone calls and filingdocuments and processing incoming IT requests.
  • Take phone calls and solve technical computer problems in a timely manner supporting multiple teams and products.
  • Provide support thru phone calls, emails, remote connection with the use of remote applications.
  • Provided business-clients with efficient support Responded to phone calls, emails, and in-person requests.
  • Answer phone calls, respond to voicemail, and email related to IT issues.

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47. Technical Problems

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low Demand
Here's how Technical Problems is used in Computer Support Technician jobs:
  • Discussed various isolation methodologies for identifying and solving potential technical problems related to design and/or functionality.
  • Communicated directly Dell customers to provide technical support for a variety of technical problems and situations.
  • Provided support for technical problems in dateline modems and printer malfunctions
  • Instructed my customers regarding technological needs and technical problems.
  • Created innovative solutions to common technical problems.
  • Diagnosed and resolved technical problems.
  • Communicate to assist technical problems.
  • Obtained real world experience with troubleshooting technical problems, and utilizing critical thought to reach a desired outcome.
  • Recommended upgrades, explained technical problems, and performed training and instruction for customers.
  • Coordinate closely with customers to ascertain technical problems, and minimize system downtime.
  • Communicated with customers to solve technical problems pertaining to their Dell computer systems.
  • Applied computer knowledge to solve clients' technical problems.
  • Corrected technical problems with software and hardware.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.

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48. New Equipment

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low Demand
Here's how New Equipment is used in Computer Support Technician jobs:
  • Determine appropriate configuration of new equipment based on user needs.
  • Rotate computer equipment when new equipment is purchased and reissuing older components to faculty and staff as directed.
  • Worked directly with end user to determine their exact needs for all new equipment purchased.
  • Updated inventory records when equipment and or parts were replaced or new equipment was acquired.
  • Assessed client needs, proposed and installed new equipment and software.
  • Teach clients how to use new equipment, software/hardware.
  • Point of contact for all new equipment and licensing
  • Train personnel on new equipment if necessary.
  • Receive, document, update inventory and new equipment via Microsoft Excel and Visio.
  • Upgraded several offices data centers with new equipment and network wiring.

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49. DSL

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low Demand
Here's how DSL is used in Computer Support Technician jobs:
  • Provided excellent telephone assistance for customers troubleshooting problems with DSL, Fiber, and their E-mail problems with internet provider.
  • Added hardware to computer systems such as: hard drives, SCSI devices, printers, DSL and scanners.
  • Established remote connections into switches to configure DSL ports for static IP customers and ping to test connections.
  • Configure and install DSL routers in locations, including offices and vacation rooms.
  • Provided technical support to customers via inbound phone calls for DSL installation.
  • Informed customers about their delay in Fast Access DSL Internet Service.
  • Diagnosed hardware problems with modems, cable, or DSL.
  • Assist customers in troubleshooting DSL and dial up inquiries.
  • Offer insurance incentives, services provided by Verizon DSL.
  • Assist customers with self-installations of DSL modems.
  • Provide customer support for services and network administration, maintaining DSL/Dialup and Wireless access, insuring internet services for customers.
  • Handled the installation and configuration of routers, switches and DSl modems required for internal networking and Internet access.

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50. Powerpoint

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low Demand
Here's how Powerpoint is used in Computer Support Technician jobs:
  • Created and prepared automated PowerPoint presentations and documentation for the CEO.
  • Provided support on general office applications such as MS Outlook, MS Word, MS Excel, and MS PowerPoint.
  • Provided Training to faculty in the use of Microsoft programs such as Word, Excel, PowerPoint, Access.
  • Trained customers on Microsoft Word, Excel, PowerPoint, and Access.
  • Experienced in MS DOS/ Word/ PowerPoint/ Excel/Outlook express.
  • Learned how to operate Microsoft Office and its applications such as Excel, Powerpoint, and Word.
  • Used Microsoft Word, Excel, Access, PowerPoint, FrontPage, Photoshop, and Dreamweaver to support our website.
  • Run programs, provide routine maintenance, as well as troubleshoot computer systems Systems Include; PowerPoint/Projectors/Sound Systems/Software Systems

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Computer Support Technician Jobs

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20 Most Common Skills For A Computer Support Technician

Computer Hardware

29.0%

Technical Support

8.4%

Network Printers

8.0%

Hardware Issues

6.3%

Laptops

5.6%

Desk Support

5.0%

Windows XP

4.7%

Trouble Shooting

4.5%

Desktop

4.2%

Setup

3.5%

Customer Service

3.2%

Active Directory

2.7%

Computer System

2.3%

Internet

2.2%

Mac

2.1%

Software Applications

1.8%

Virus Removal

1.7%

OS

1.7%

PCS

1.6%

User Accounts

1.5%
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Typical Skill-Sets Required For A Computer Support Technician

Rank Skill
1 Computer Hardware 24.4%
2 Technical Support 7.1%
3 Network Printers 6.7%
4 Hardware Issues 5.3%
5 Laptops 4.7%
6 Desk Support 4.2%
7 Windows XP 3.9%
8 Trouble Shooting 3.7%
9 Desktop 3.5%
10 Setup 2.9%
11 Customer Service 2.7%
12 Active Directory 2.3%
13 Computer System 2.0%
14 Internet 1.9%
15 Mac 1.7%
16 Software Applications 1.5%
17 Virus Removal 1.4%
18 OS 1.4%
19 PCS 1.3%
20 User Accounts 1.3%
21 Trouble Tickets 1.2%
22 LAN 1.0%
23 Helpdesk 1.0%
24 VPN 0.8%
25 Suite 0.8%
26 Novell 0.8%
27 Technical Assistance 0.7%
28 Linux 0.7%
29 Computer Software 0.7%
30 Tcp/Ip 0.6%
31 Peripheral Equipment 0.6%
32 Microsoft Windows 0.5%
33 Computer Issues 0.5%
34 Voip 0.5%
35 Unix 0.4%
36 Ethernet 0.4%
37 Computer Lab 0.4%
38 Symantec 0.4%
39 DNS 0.4%
40 Remote Access 0.4%
41 SQL 0.4%
42 Lotus Notes 0.4%
43 Citrix 0.4%
44 Peripheral Devices 0.3%
45 New System 0.3%
46 Phone Calls 0.3%
47 Technical Problems 0.3%
48 New Equipment 0.3%
49 DSL 0.3%
50 Powerpoint 0.3%
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