A computer support technician is responsible for diagnosing and resolving computer and network issues, identifying the source of malfunctions, and improving infrastructure to avoid downtimes and operational delays. Computer support technicians manage the efficiency of all equipment and peripherals for the computers, assist in installing components, and keeping adequate resources or alternatives for defective items. They also recommend minimal costs technology materials and create troubleshooting manuals for reference, ensuring that the network processes adhere to internal guidelines and regulations.

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Computer Support Technician Responsibilities

Here are examples of responsibilities from real computer support technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Used and become familiar with LINUX network file system.
  • Used Linux operating system to recover data from hard drives.
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
  • Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
  • Provide remote assistance to clients (over the phone or computer) using software compatible with their machine and OS.
  • Provide support for all computer relate hardware including cabling new offices and manufacturing facilities, and installing new terminals and PCs.
  • Disconnect and reconnect PCs when relocate.
  • Provide on boarding support configuring new workstations, interrelate hardware and software utilizing SCCM.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Prepare documentation and technical guides for end-user staff via Microsoft SharePoint.
  • Develop and administer SharePoint web sites and relate security groups for FSDE and subordinate offices.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Computer Support Technician Job Description

Between the years 2018 and 2028, computer support technician jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a computer support technician?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of computer support technician opportunities that are projected to become available by 2028 is 83,100.

On average, the computer support technician annual salary is $41,852 per year, which translates to $20.12 an hour. Generally speaking, computer support technicians earn anywhere from $34,000 to $51,000 a year, which means that the top-earning computer support technicians make $21,000 more than the ones at the lower end of the spectrum.

Once you've become a computer support technician, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an administrative technical support, technical support engineer, systems support, and technician support tier.

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Computer Support Technician Skills and Personality Traits

We calculated that 11% of Computer Support Technicians are proficient in Customer Service, Technical Support, and Computer Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Computer Support Technicians that have these skills listed on their resume here:

  • Customer Service, 11%

    Provided excellent customer service to people of various technical abilities ranging from novices to highly advanced computer users.

  • Technical Support, 8%

    Functioned as a computer application designer/programmer, data analyst, and technical support specialist with comprehensive hardware and software expertise.

  • Computer Support, 7%

    Certified computer support technician with over 5 years experience providing technical assistance to consumers and business professionals.

  • Desk Support, 4%

    Provided computer help desk support via telephone/in-person communications with end-users.

  • Mac, 4%

    Performed PC and Mac hardware and software repair and support for a body of 10,000 students, faculty, and staff.

  • Computer System, 4%

    Tasked with repairing desktop computer systems and the installation of software in a Microsoft environment

Choose From 10+ Customizable Computer Support Technician Resume templates

Build a professional Computer Support Technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Computer Support Technician resume.

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Computer Support Technician Resume

Most computer support technicians list "customer service," "technical support," and "computer support" as skills on their resumes. We go into more details on the most important computer support technician responsibilities here:

  • Customer-service skills can be considered to be the most important personality trait for a computer support technician to have. According to a computer support technician resume, "computer support specialists must be patient and sympathetic" computer support technicians are able to use customer-service skills in the following example we gathered from a resume: "provided excellent customer support services geared towards small business owners and residential customers. "
  • Another trait important for fulfilling computer support technician duties is listening skills. According to a computer support technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how computer support technicians are able to utilize listening skills: "communicated with customers to solve technical problems pertaining to their dell computer systems. "
  • Another skill that is quite popular among computer support technicians is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a computer support technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "trained new employees in customer support and problem resolution. "
  • In order for certain computer support technician responsibilities to be completed, the job requires the skill "speaking skills." According to a computer support technician resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "provided onsite customer support with procedures, troubleshoot problems and determine cause of problem and presented hardware and software solutions when appropriate"
  • Another common skill for a computer support technician to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A computer support technician demonstrated the need for this skill by putting this on their resume: "assisted teachers/students with hardware/software issues, writing and problem-solving suggestions. "
  • See the full list of computer support technician skills.

    We've found that 45.6% of computer support technicians have earned a bachelor's degree. Furthermore, 4.3% earned their master's degrees before becoming a computer support technician. While it's true that most computer support technicians have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five computer support technicians did not spend the extra money to attend college.

    The computer support technicians who went onto college to earn a more in-depth education generally studied computer science and computer information systems, while a small population of computer support technicians studied information technology and business.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a computer support technician. We've found that most computer support technician resumes include experience from Leidos, ABBTECH, and My Florida Regional Mls. Of recent, Leidos had 9 positions open for computer support technicians. Meanwhile, there are 3 job openings at ABBTECH and 3 at My Florida Regional Mls.

    But if you're interested in companies where you might earn a high salary, computer support technicians tend to earn the biggest salaries at Lawrence Livermore National Laboratory, General Dynamics Mission Systems, and Craig Technologies. Take Lawrence Livermore National Laboratory for example. The median computer support technician salary is $69,154. At General Dynamics Mission Systems, computer support technicians earn an average of $54,886, while the average at Craig Technologies is $52,596. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on computer support technician salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, TEKsystems, and Apple. These three companies have hired a significant number of computer support technicians from these institutions.

    For the most part, computer support technicians make their living in the education and professional industries. Computer support technicians tend to make the most in the manufacturing industry with an average salary of $46,827. The computer support technician annual salary in the technology and start-up industries generally make $45,628 and $45,334 respectively. Additionally, computer support technicians who work in the manufacturing industry make 40.3% more than computer support technicians in the professional Industry.

    The three companies that hire the most prestigious computer support technicians are:

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    What Administrative Technical Supports Do

    Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

    We looked at the average computer support technician annual salary and compared it with the average of an administrative technical support. Generally speaking, administrative technical supports receive $4,901 higher pay than computer support technicians per year.

    While their salaries may differ, one common ground between computer support technicians and administrative technical supports are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, technical support, and desk support.

    There are some key differences in responsibilities as well. For example, a computer support technician responsibilities require skills like "computer support," "software installation," "laptop computers," and "os." Meanwhile a typical administrative technical support has skills in areas such as "troubleshoot," "phone calls," "data entry," and "sharepoint." This difference in skills reveals how truly different these two careers really are.

    Administrative technical supports tend to reach similar levels of education than computer support technicians. In fact, administrative technical supports are 2.7% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Technical Support Engineer?

    A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.

    The next role we're going to look at is the technical support engineer profession. Typically, this position earns a higher pay. In fact, they earn a $43,864 higher salary than computer support technicians per year.

    Not everything about these jobs is different. Take their skills, for example. Computer support technicians and technical support engineers both include similar skills like "customer service," "technical support," and "mac" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, computer support technician responsibilities are more likely to require skills like "computer support," "desk support," "network printers," and "remote desktop." Meanwhile, a technical support engineer might be skilled in areas such as "troubleshoot," "java," "customer issues," and "database." These differences highlight just how different the day-to-day in each role looks.

    Technical support engineers may earn a higher salary than computer support technicians, but technical support engineers earn the most pay in the technology industry with an average salary of $82,316. On the other side of things, computer support technicians receive higher paychecks in the manufacturing industry where they earn an average of $46,827.

    When it comes to the differences in education between the two professions, technical support engineers tend to reach similar levels of education than computer support technicians. In fact, they're 4.6% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Systems Support Compares

    A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

    The systems support profession generally makes a higher amount of money when compared to the average salary of computer support technicians. The difference in salaries is systems supports making $22,179 higher than computer support technicians.

    While looking through the resumes of several computer support technicians and systems supports we discovered that both professions have similar skills. These similarities include skills such as "customer service," "technical support," and "mac," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from computer support technicians resumes, they are more likely to have skills like "computer support," "desk support," "laptop computers," and "pcs." But a systems support might have skills like "troubleshoot," "pc," "provides technical support," and "desktop support."

    Interestingly enough, systems supports earn the most pay in the professional industry, where they command an average salary of $72,760. As mentioned previously, computer support technicians highest annual salary comes from the manufacturing industry with an average salary of $46,827.

    Systems supports typically study at similar levels compared with computer support technicians. For example, they're 3.4% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

    Description Of a Technician Support Tier

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    Technician support tiers tend to earn a higher pay than computer support technicians by about $13,037 per year.

    According to resumes from both computer support technicians and technician support tiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "technical support," and "computer system. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a computer support technician might have more use for skills like "computer support," "desk support," "mac," and "network printers." Meanwhile, some technician support tiers might include skills like "lan wan," "phone calls," "cisco ios," and "tier ii" on their resume.

    Technician support tiers earn a higher salary in the technology industry with an average of $62,098. Whereas, computer support technicians earn the highest salary in the manufacturing industry.

    Technician support tiers reach similar levels of education when compared to computer support technicians. The difference is that they're 1.5% more likely to earn a Master's Degree less, and 0.1% less likely to graduate with a Doctoral Degree.