Computer system technician job description

Job DescriptionJob Description

JP1384 - Computing Systems Tec 3

Summary:
eXperience Information Technology (XIT) division is seeking an energetic and customer-focused computer technicians. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day desktop support services to an assigned customer base across the laboratory and day-to-day technical support services in a heterogeneous computing environment.

Education/Experience:
- High school diploma or higher
- Entry level computer hardware (Windows desktop) experience
- Windows operating system experience
- Proven customer service experience in a retail environment

Responsibility level :
- Exercises minimal independent judgment with direction from supervisor

Skills:
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Basic ability to work independently and manage one’s time (Required)
- Knowledge of computer software, such as Microsoft Office/O365 and popular internet browsers
- Experience using an incident or ticket management system
-Experience troubleshooting Windows or Mac Operating Systems
-Experience using Collaboration software such as MS Teams and webex

Major Job Duties and Responsibilities:
- Support Windows and Mac desktop/laptop systems on the unclassified network including Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
- Ticket master role and responsibilities
- Setup and installation of hardware and software
- Troubleshoot issues through on-site and remote field support

Summary:
Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Education:
Position typically requires a high school diploma and two-to-four years of related experience, or an equivalent combination of education and experience. At this level, additional training, certification, and/or education may be desirable.
At this level applicable foundational vendor certification is desirable.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.

COMPA's policy could disqualify an applicant who has certain criminal history from employment in particular positions .

We are currently seeking a Postdoctoral Researcher to work at the intersection of machine learning and high-performance computing(HPC) systems, and develop artificial intelligence (AI) and machine learning (ML) solutions for DOE scientific user facilities. In particular, the project aims to develop AI/ML models and infrastructure to extract features in X-ray detector data at the Advanced Photon Source (APS) at Argonne and Linac Coherent Light Source (LCLS) at SLAC. Because such models can run at high speeds, thanks to advances in AI accelerators, it becomes feasible to extract salient information from in-flight data, in real time, and thus both enabling fast feedback and reducing downstream computational burden.

In this role you will conduct cutting-edge research in data science and deep learning applied to scientific problems in X-ray science, and play a key roles in developing physics-based AI/ML models, developing workflow and implement rapid ML model training on data center AI systems (e.g., ALCF AI Testbed and Argonne's Aurora exascale supercomputer), end-to-end model training workflows and explore AI accelerators for simulation applications.
**Position Requirements**

+ Recent PhD (typically completed within 0-3 years) in a computer science, physical sciences or engineering or related field.

+ Comprehensive experience programming in one or more programming languages, such as Python.

+ Experience with machine learning methods and deep learning frameworks, including tensorflow, pytorch.

+ Software development practices and techniques for computational and data-intensive science problems.

+ Experience in interdisciplinary research involving computer and material scientists.

+ Experience with applied machine learning (e.g., successful projects that used ML to resolve scientific problems).

+ Experience with high-performance computing and/or scientific workflow.

+ Exceptional communication skills, ability to communicate effectively with internal and external collaborators and ability to work in team environment

+ Ability to model Argonne's Core Values: Impact, Safety, Respect, Integrity, and Teamwork.

**Job Family**

Postdoctoral Family

**Job Profile**

Postdoctoral Appointee

**Worker Type**

Long-Term (Fixed Term)

**Time Type**

Full time

_As an equal employment opportunity and affirmative action employer, and in accordance with our core values of impact, safety, respect, integrity and teamwork, Argonne National Laboratory is committed to a diverse and inclusive workplace that fosters collaborative scientific discovery and innovation. In support of this commitment, Argonne encourages minorities, women, veterans and individuals with disabilities to apply for employment. Argonne considers all qualified applicants for employment without regard to age, ancestry, citizenship status, color, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sexual orientation, veteran status or any other characteristic protected by law._

_Argonne employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation in the application phase for review by Argonne's Legal Department._

_All Argonne offers of employment are contingent upon a background check that includes an assessment of criminal conviction history conducted on an individualized and case-by-case basis. Please be advised that Argonne positions require upon hire (or may require in the future) for the individual be to obtain a government access authorization that involves additional background check requirements. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment._

_Please note that all Argonne employees are required to be vaccinated against COVID-19. All successful applicants will be required to provide their COVID-19 vaccination verification as a condition of employment, subject to limited legally recognized exemptions to COVID-19 vaccination._

Regular Full Time - 40 Hours Per Week - Weekends Required

$17.00 - 21.00/HR

SUMMARY: The purpose of the Systems Maintenance Tech 3 is working on assisting in repairing and maintaining the hardware, software, and set up/testing of all computers and related equipment in the Company, assuring the smooth and efficient operation of the IT equipment within the Company. Assists in the installing, replacing and maintaining the computers, printers and additional IT related equipment.

ESSENTIAL FUNCTIONS:

• Set up and configure computers and peripheral equipment such as printers, scanners, etc
• Perform audits and tests on computer systems, networks and hardware to ensure it is functioning
• properly
• Respond to support requests and assist in troubleshooting any problems that arise
• Attempt to replicate reported technical problems and look for solutions
• Ensure all software and hardware is up-to-date and install updates as required
• Perform routine preventative maintenance to avoid system outages and failures
• Maintain computer network, system and hardware documentation for colleagues to reference
• Train colleagues on how to effectively use computer systems and components

SKILLS AND QUALIFICATIONS REQUIRED:

• Exemplify strong attention to detail
• Ability to understand and brainstorm creative solutions to complex problems is essential
• Must have strong time management skills and work productively with minimal supervision
• Familiarity and understanding of the functions of basic computer hardware and software
• Strong written and verbal communication skills and a collaborative attitude are a must
• Ability to explain technical problems in layman's terms
• Must have sound analytical thinking skills and attention to detail

REQUIRED EDUCATION, CERTIFICATES, AND EXPERIENCE:

• Certificate or associate degree in a relevant field is an asset
• 1+ years’ experience in a technical support or customer service role are desired

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand, walk, and reach with hands and arms, bend at the waist and use hands and fingers to operate a keyboard or mouse.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate while working in the office. On occasion the work environment may entail being in a warehouse, store location, or being outside where there is intermittent noise from machinery, activity, and overhead speakers.

BENEFITS:

• Employee Stock Ownership Plan (ESOP)
• Competitive Wages & Benefits
• Medical, Dental, And Vision
• 401 (k) retirement
• Employee Discounts
• Paid Time off and Sick Time
• Flex Spending Account for Medical & Dependent Care
• Regular Wage Increases
• Commuter Benefits
• Safety Incentive Program
• Career Development and Growth Opportunities