- Perform Tier 1 centralized support by receiving, logging, and responding to USNA information technology user requests for desktop computing support and problem resolution
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Installation and configuration of hardware and software. These requests may be received in any number of ways,
including phone calls, emails, faxes, and walk-ins.
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Typical services include but are not limited to:
a) Diagnosing and resolving problems in response to client inquiries.
b) Researching, evaluating, and providing feedback on problematic client usage trends and patterns.
c) Assisting in the receipt, delivery, and reallocation of information technology equipment.
d) Installing, configuring, troubleshooting, and maintaining customer hardware and software.
e) Assisting in the removal and disposal of excess information technology equipment.
f) Fixing printer and peripheral problems.
g) Tracking requests and providing performance summaries.
h) Servicing standard desktop and web-based applications.
I) Delivering corrective actions for all trouble requests through telephone consultation and/or hands-on troubleshooting and repair of malfunctioning systems and programs including but not limited to virusremoval, software reloads, and network connections.
Qualifications
Required Experience:
Three-to-five years of professional experience and familiarity with computing practices, software, and equipment; OR Bachelor's Degree in Computer Science/Information Technology or another technical field
Active CompTIA certification in A+
Obtain and maintain an Operating System certification.
Ability to hold a privileged account within DoD.
Required Education: High School/GED.
Required Clearance: Public Trust clearance preferred
CoSolutions is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.