CTG jobs in Buffalo, NY - 40 jobs

Job Description CTG is seeking to fill a Banking Services Operations Associate II opening for our client in Amherst, NY. Duration: 2 months, possibility for long term extension Pay: $22/hr Primary Responsibilities: Review documents for accuracy and compliance to regulatory requirements. Validate data in preparation for entry to a designated mainframe or computer system. Properly secure collateral for the Bank. Assist internal and external customers with basic problem resolution. Perform other duties as requested by management. Education and Experience Required: High School or GED. One to two years relevant work experience. Education and Experience Preferred: Associates degree. Two to three years office experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact *********************. Kindly forward this to any other interested parties. Thank you!

Job Description Are you ready to join a growing team? CTG is seeking to fill a Scrum Master II opening for our client. Duration: 6 months Serve as a servant-leader and mentor to multiple cross-functional agile teams. Apply Scrum, Kanban, and XP practices to foster self-organization, collaboration, transparency, and continuous improvement. Visualize and communicate team progress and impediments to stakeholders. Primary Responsibilities: Coach teams on agile practices: user stories, retrospectives, story mapping, ATDD, TDD, continuous integration, pairing, and information radiators. Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, retrospectives, and problem-solving. Promote a culture of continuous improvement and team learning. Remove blockers and escalate as needed to keep teams focused on goals. Mentor junior Scrum Masters and collaborate with other Agile Leaders to enhance organizational agility. Ensure compliance with risk, regulatory, and internal control standards. Scope of Responsibilities: Support multiple agile teams, ensuring alignment with organizational goals and effective agile adoption. Supervisory/Managerial Responsibilities: No direct reports; guides teams through influence, accountability, and ownership in an agile environment. Required Qualifications: Expert in agile methodologies and team coaching Strong communicator with initiative Bachelor's degree + 4 years agile team experience (2 years Scrum Master), or 8 years combined higher education/work experience (4 years agile team, 2 years Scrum Master) Preferred Qualifications: Knowledge in 2+ technology roles (Project Manager, UX, BA, Developer, Testing, Deployment) Experience fostering self-organizing, high-performing teams Agile/Lean principles expertise Experience in digital capability development Understanding of Design Thinking Proven ability to lead through influence Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at ********************. Kindly forward this to any other interested parties. Thank you!

Job Description for our client. Duration: 4 months Perform high-volume, accurate data entry directly into the AS/400 (IBM iSeries) system. Update and maintain pay schedules for multiple civil service job classes as part of a large-scale pay-plan update initiative. Work with complex pay-plan structures, including job grades, multiple job titles per grade, step progressions, and longevity tiers. Validate entered data for accuracy, completeness, and compliance with established pay plans and documentation. Collaborate onsite with payroll and administrative staff to support project timelines and deliverables. Maintain strict confidentiality of sensitive payroll and employee data. Skills: Exceptional attention to detail and data accuracy. Ability to interpret and follow structured pay plans, tables, and procedural documentation. Strong organizational skills and ability to manage repetitive tasks without loss of accuracy. Comfort working in legacy or mainframe systems, particularly AS/400 environments. Experience: Proven experience in high-volume, system-driven data entry roles. Prior experience with AS/400 / IBM iSeries is strongly preferred. Payroll, HRIS, or compensation-related data entry experience preferred. Experience working within government, municipal, or civil service environments is a plus. Education: High school diploma or equivalent required. Additional coursework or training in business, information systems, or related fields is a plus. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at ********************. Kindly forward this to any other interested parties. Thank you!

Job Description CTG is seeking to fill a Product Owner I opening for our client in Buffalo, NY. Duration: 12 months The Product Owner I will serve as the key representative for assigned products, ensuring alignment with customer needs and business strategy. This role is essential in defining the product vision and roadmap, prioritizing the product backlog, and facilitating communication between stakeholders and development teams. The Product Owner I will play a crucial role in the company's strategic initiatives, identifying new opportunities and collaborating closely with senior leadership and agile teams. Primary Responsibilities: Create a comprehensive Project Plan leveraging the NowCreate methodology, outlining timelines, resources, and milestones. Design a ServiceNow solution for SecOps and utilize the NowCreate methodology to guide the implementation and configuration of the ServiceNow SecOps solutions. Lead Agile/Scrum meetings to support the implementation of ServiceNow SecOps Integrate ServiceNow SecOps with Splunk, Crowd strike, RSA Archer and Tenable. Participate in change authorization boards (CAB) and provide analysis and recommendations based on the change affecting the security posture of the system. Utilize the NowCreate methodology to guide the implementation and configuration of the ServiceNow SecOps solutions. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Laura Dominguez at ***********************. Kindly forward this to any other interested parties. Thank you!

Job Description CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY. Duration: 12 months Completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners. Primary Responsibilities: Respond to and resolve Service Desk escalations based on outcomes of previous incidents. Create/document procedures for work orders and request-based tasks. Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues. Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates. Schedule maintenance changes to minimize operational risk. Participate in cross-functional project work; lead technical teams and provide design input. Document and improve SOP and maintenance tasks for efficiency. Understand and adhere to the Company's risk and regulatory standards, identifying risk-related issues needing escalation to management. Promote an inclusive environment reflecting the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues. Complete other related duties as assigned. Scope of Responsibilities: Oversee job scheduling and migration activities, ensuring compliance with organizational standards. Collaborate with application teams for quality assurance and incident resolution. Provide technical assistance for disaster recovery preparation and testing. Supervisory/Managerial Responsibilities: Lead technical teams within projects and guide less experienced staff on processes. Education and Experience Required: Minimum of 6 years' higher education and/or work experience. Experience reading and digesting technical information. Detail-oriented with proven written and verbal communication skills. Strong customer focus and ability to manage multiple work priorities. Education and Experience Preferred: Bachelor's degree in a technology-related field. Minimum of 7 years' higher education and/or work experience. Certifications or special training in related technologies. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at ******************. Kindly forward this to any other interested parties. Thank you!

Job Description CTG is seeking to fill a Mortgage Processing Specialist opening for our client in Cheektowaga, NY. Duration: 12 months The Mortgage Processing Specialist is responsible for processing conventional and government loan requests in compliance with product, underwriting, and investor guidelines. This role ensures a seamless application experience by maintaining effective communication with all parties involved and ensuring adherence to regulatory requirements. Primary Responsibilities: Maintain effective communication with customers, brokers, loan officers, and co-workers throughout the loan application process. Collaborate with internal departments and external organizations to gather necessary documentation (e.g., Verification of Employment, IRS Transcripts, title search, appraisals). Notify relevant parties of any irregularities concerning mortgage guidelines immediately. Monitor and update credit reports, appraisals, and documentation to ensure all underwriting conditions are satisfied. Perform administrative duties, including preparing and mailing commitment letters, reviewing title and homeowners insurance, and updating loan conditions. Ensure compliance with regulatory requirements and internal standards. Identify and escalate risk-related issues to management. Promote a diverse work environment that reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: Work closely with internal and external customers, including co-workers, borrowers, and loan officers. Supervisory/Managerial Responsibilities: None Education and Experience Required: Associate's degree with a minimum of one year of mortgage industry experience or two years of equivalent work experience, OR three years of equivalent work experience including one year in the mortgage industry. Six months of specific M&T Bank mortgage processing experience plus an additional 6-12 months in customer service, operations, or financial services. Proficiency in PC skills with strong knowledge of spreadsheet, word processing, email, and PDF software. Education and Experience Preferred: Ability to make sound decisions based on available information. Knowledge of product, investor, and compliance requirements. Flexibility to adapt to changes in a fast-paced mortgage environment. Excellent verbal and written communication skills. Highly organized with multitasking capabilities and strong attention to detail. Ability to prioritize workload effectively and work collaboratively in a team environment. Strong work ethic, reliability, and dependability. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at ******************. Kindly forward this to any other interested parties. Thank you!

for our client.** **Duration:** 9 months The Senior Project Manager for the Computer-Assisted Coding (CAC) and Clinical Documentation Integrity (CDI) Software Deployment Project is responsible for end-to-end planning, coordination, execution, and delivery of enterprise CAC/CDI implementations across inpatient, outpatient, and professional billing environments. This role provides delivery governance, cross-functional coordination, and execution discipline, ensuring scope, schedule, quality, and risk are actively managed across business, clinical, IT, QA, compliance, and vendor teams. The Project Manager ensures project execution remains requirements-driven, testable, auditable, and operationally sustainable, rather than focused solely on technical go-live milestones. The role also ensures sustained commitment to documentation, reporting, and record keeping, enabling proactive status reporting and timely responses to ad hoc information requests. **Key responsibilities include:** _Project Planning & Execution_ + Develop and maintain integrated project plans with detailed work packages, tasks, dependencies, and milestones across business analysis, interface development, QA/testing, training, go-live, stabilization, and core application configuration. + Establish and manage milestones, dependencies, critical paths, and deliverables across all CAC/CDI workstreams. + Ensure alignment between project plans, resource availability, and organizational priorities. _Governance, Risk & Issue Management_ + Establish and maintain project governance structures, including status reporting, decision logs, risk and issue registers, and escalation pathways. + Proactively identify and manage risks related to scope, data readiness, workflow maturity, testing coverage, training readiness, and operational adoption. + Serve as the primary escalation point for delivery risks impacting quality, compliance, or revenue cycle performance. _Requirements, QA & Testing Alignment_ + Partner with Business Analysts to ensure clear, approved, and testable requirements aligned to current- and future-state workflows. + Ensure QA activities are planned, resourced, and executed in alignment with the testing strategy, including integration testing, interface testing, UAT, and regression testing. _Cross-Functional Coordination_ + Coordinate activities across operational stakeholders (Coding, CDI, HIM, Compliance, Billing, Operations, Clinical Leadership), QA teams, interface developers, business systems analysts, trainers, and vendors. + Audit project artifacts to ensure requirements, workflows, and testing outputs are fit for purpose. _Vendor & Stakeholder Management_ + Act as the primary coordination point with CAC/CDI vendors to ensure deliverables align with contractual scope, timelines, and dependencies. + Communicate effectively with executive sponsors, clinical leaders, operational managers, and IT leadership regarding status, risks, and decisions. _Go-Live & Stabilization Oversight_ + Coordinate go-live readiness activities, including training completion, data validation, cutover planning, and support coverage. + Lead post-go-live stabilization, including issue triage, separation of training issues versus system defects, and transition to steady-state operations. **Skills:** + Advanced project planning and delivery governance skills + Strong risk, issue, and dependency management capabilities + Excellent stakeholder communication and vendor management skills + Deep understanding of QA, testing, and requirements traceability + Ability to manage complex, highly integrated healthcare IT initiatives **Experience:** + 10+ years of experience managing healthcare IT or revenue cycle-related projects, including enterprise-scale implementations + Direct experience implementing Computer-Assisted Coding (CAC) and Clinical Documentation Integrity (CDI) tools + Experience managing projects involving EHRs, LIS, RIS, OIS, and revenue cycle systems (registration, scheduling, charging, coding, billing) + Experience leading projects with extensive HL7 and EDI-based integrations **Education:** + Bachelor's degree in Business, Information Systems, Healthcare Administration, Project Management, or a related field + Active Project Management Professional (PMP) certification required **Preferred Qualifications:** + HIM or revenue cycle credentials (CRC, CPC, CPB, RHIA, etc.) + Knowledge of HL7 message types and segments and EDI loops and segments + Knowledge of business analysis and operations management techniques for process evaluation and optimization Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Tana Stilloe** at ************************ . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit *********** . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Are you ready to join a growing team? CTG is seeking to fill a Document Custodian Vault Analyst opening for our client in Buffalo, NY. Location: Buffalo, NY Duration: 1 month Overview: The Document Custodian Vault Analyst supports secure vault operations, ensuring accurate handling, organization, and maintenance of physical loan documents. This role requires precision, physical stamina, and strong organizational skills. Primary Responsibilities: Receive, review, file, and track physical collateral documents. Perform accuracy checks and ensure compliance with custodial requirements. Retrieve and re-file documents in response to internal requests. Maintain inventory integrity and support audit activities. Follow strict security and chain-of-custody protocols. Scope of Responsibilities: Conduct quality checks and assist with document reconciliation. Resolve document discrepancies with internal partners. Support operational reporting and process documentation. Supervisory/Managerial Responsibilities: None. Education and Experience Required: High school diploma or equivalent. Ability to lift 30-40 lbs and stand for extended periods. Strong attention to detail and organization. Education and Experience Preferred: Experience in vault operations, records management, or custodial environments. Knowledge of loan documents or financial services operations. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca. Olan@ctg. com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www. ctg. com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Customer Sales and Service Representative What you'll be doing… With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us. When they have questions or issues, you'll be there. When you join Verizon… You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Your responsibilities will include, but are not limited to: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. * Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. * Responding to requests from customers about Verizon products and services. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Negotiating the collection of overdue bills. * Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. * Managing various systems and work tools while engaging on the phone with customers. What we're looking for… You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. Even better if you have: * Related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Test(s) Required SACS HTML Results Test Previews Where you'll be working In this remote role, you'll work from home with occasional in-person trainings and meetings. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $597.00 - $1,769.50.

**CTG is seeking to fill a Clinical & Revenue Applications Staff Position Programmer - Integration Services position for our client.** **Duration:** 12 months + Develop, configure, and maintain healthcare interfaces for CAC/CDI, EHR, and billing systems. + Build HL7 v2.x, batch, and EDI-style integrations to support revenue cycle workflows. + Translate business and functional requirements into technical interface designs and mappings. + Troubleshoot interface failures, data mismatches, and performance issues. + Implement monitoring, logging, and QA/QC best practices. + Support go-live activities and post-go-live stabilization. + Collaborate with Project Management, Business Analysts, clinical leadership, IT, Compliance, and vendors. **Skills & Experience:** + 5+ years healthcare interface development experience. + Hands-on with InterSystems Ensemble and ISS/Link. + Strong HL7 v2.x knowledge and healthcare integration patterns. + Familiarity with clinical documentation, coding, charges, and financial transactions. + Preferred: CAC/CDI platform experience, ICD-10-CM/PCS, CPT/HCPCS, DRG knowledge. **Education:** + Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or related field. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Tana Stilloe at** ************************ . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit *********** . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Job Description for our client. Duration: 6 months Lead application projects from planning through implementation and post-go-live support. Manage project timelines, risks, and resources, ensuring alignment with business requirements and validated workflows. Collaborate with IT, QA, UAT, and business stakeholders to deliver on project goals. Facilitate cross-functional meetings and provide status updates to leadership. Skills: Strong project management, organizational, and analytical skills. Ability to manage multiple projects and priorities effectively. Excellent communication and stakeholder management skills. Familiarity with application lifecycle, testing, and integration processes. Experience: 5+ years managing IT or application projects. Experience with cross-functional teams and complex environments. Healthcare or revenue cycle project experience preferred. Education: Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field. Project Management certification preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at ********************. Kindly forward this to any other interested parties. Thank you!

Job Description CTG is seeking to fill a Banking Services Operations Associate IV opening for our client in Amherst, NY. Duration: 7 months, potential to be extended The Banking Services Operations Associate IV will perform skilled clerical duties that require moderate to complex analysis and sound judgment within the assigned banking services department. This role involves supporting daily departmental workflows, resolving customer issues, and contributing to process improvement initiatives. Primary Responsibilities: Monitor daily departmental workflow and provide staff support by signing and verifying official check requests and general ledger entries. Research and resolve complex customer issues efficiently. Participate in project and process improvement initiatives to enhance operational efficiency. Interact with vendors to address and resolve problems. Guide or assist team members in interpreting legal and bank documents for internal processing. Manage responsibilities across multiple systems, business, and product lines. Participate in corporate compliance and legal matters on a limited basis concerning customer issues. Collaborate with internal partners and management on procedural matters. Perform other duties as assigned by management. Scope of Responsibilities: This role requires a proactive approach to monitoring workflows, a strong understanding of banking services, and the ability to work independently as well as part of a team. Supervisory/Managerial Responsibilities: This position does not have direct supervisory responsibilities but may provide guidance to junior staff and assist in training as needed. Education and Experience Required: High School Diploma or GED. Minimum of three years of relevant work experience in a banking or financial services environment. Education and Experience Preferred: Associate's Degree in a related field. Five years of office experience, preferably in banking or financial services. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at *********************. Kindly forward this to any other interested parties. Thank you!

Job Description for our client. Duration: 9 months Serve as the lead business analyst for CAC/CDI initiatives, partnering with Project Management, clinical leadership, IT, Compliance, and vendor teams. Conduct current-state and future-state workflow analysis across HIM, Coding, CDI, Case Management, and Revenue Integrity functions. Develop detailed process maps, swimlane diagrams, and value-stream maps to identify inefficiencies and automation opportunities. Lead requirements elicitation, documentation, and validation for business, functional, data, integration, and compliance needs. Maintain traceability matrices linking business requirements to design, build, testing, and validation. Support change management, training, and adoption efforts related to CAC/CDI system deployments. Skills: Strong knowledge of ICD-10-CM/PCS, CPT/HCPCS coding, clinical documentation workflows, and hospital/professional revenue cycle operations. Proficiency with Microsoft Visio, Excel, Word, and other documentation tools. Excellent stakeholder facilitation, workflow analysis, and documentation skills. Experience: 5+ years of healthcare business analysis experience including workflow mapping, requirements elicitation, gap analysis, and productivity assessments. Experience supporting enterprise CAC/CDI technology implementations preferred. Education: Bachelor's degree in Operations Management, Business, Project Management, Information Management, Healthcare Administration, Information Systems, or related field. Master's degree and/or business analysis certifications (CBAP, CCBA, PMI-PBA) preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at ********************. Kindly forward this to any other interested parties. Thank you!

for our client. Location: Buffalo, NY (Hybrid Remote) Duration: 9 months Duties: Serve as the lead business analyst for CAC/CDI initiatives, partnering with Project Management, clinical leadership, IT, Compliance, and vendor teams. Conduct current-state and future-state workflow analysis across HIM, Coding, CDI, Case Management, and Revenue Integrity functions. Develop detailed process maps, swimlane diagrams, and value-stream maps to identify inefficiencies and automation opportunities. Lead requirements elicitation, documentation, and validation for business, functional, data, integration, and compliance needs. Maintain traceability matrices linking business requirements to design, build, testing, and validation. Support change management, training, and adoption efforts related to CAC/CDI system deployments. Skills: Strong knowledge of ICD-10-CM/PCS, CPT/HCPCS coding, clinical documentation workflows, and hospital/professional revenue cycle operations. Proficiency with Microsoft Visio, Excel, Word, and other documentation tools. Excellent stakeholder facilitation, workflow analysis, and documentation skills. Experience: 5+ years of healthcare business analysis experience including workflow mapping, requirements elicitation, gap analysis, and productivity assessments. Experience supporting enterprise CAC/CDI technology implementations preferred. Education: Bachelor's degree in Operations Management, Business, Project Management, Information Management, Healthcare Administration, Information Systems, or related field. Master's degree and/or business analysis certifications (CBAP, CCBA, PMI-PBA) preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana. Stilloe@ctg. com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www. ctg. com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

for our client. Location: Buffalo, NY (Hybrid Remote) Duration: 9 months Duties: The Senior Project Manager for the Computer-Assisted Coding (CAC) and Clinical Documentation Integrity (CDI) Software Deployment Project is responsible for end-to-end planning, coordination, execution, and delivery of enterprise CAC/CDI implementations across inpatient, outpatient, and professional billing environments. This role provides delivery governance, cross-functional coordination, and execution discipline, ensuring scope, schedule, quality, and risk are actively managed across business, clinical, IT, QA, compliance, and vendor teams. The Project Manager ensures project execution remains requirements-driven, testable, auditable, and operationally sustainable, rather than focused solely on technical go-live milestones. The role also ensures sustained commitment to documentation, reporting, and record keeping, enabling proactive status reporting and timely responses to ad hoc information requests. Key responsibilities include: Project Planning & Execution Develop and maintain integrated project plans with detailed work packages, tasks, dependencies, and milestones across business analysis, interface development, QA/testing, training, go-live, stabilization, and core application configuration. Establish and manage milestones, dependencies, critical paths, and deliverables across all CAC/CDI workstreams. Ensure alignment between project plans, resource availability, and organizational priorities. Governance, Risk & Issue Management Establish and maintain project governance structures, including status reporting, decision logs, risk and issue registers, and escalation pathways. Proactively identify and manage risks related to scope, data readiness, workflow maturity, testing coverage, training readiness, and operational adoption. Serve as the primary escalation point for delivery risks impacting quality, compliance, or revenue cycle performance. Requirements, QA & Testing Alignment Partner with Business Analysts to ensure clear, approved, and testable requirements aligned to current- and future-state workflows. Ensure QA activities are planned, resourced, and executed in alignment with the testing strategy, including integration testing, interface testing, UAT, and regression testing. Cross-Functional Coordination Coordinate activities across operational stakeholders (Coding, CDI, HIM, Compliance, Billing, Operations, Clinical Leadership), QA teams, interface developers, business systems analysts, trainers, and vendors. Audit project artifacts to ensure requirements, workflows, and testing outputs are fit for purpose. Vendor & Stakeholder Management Act as the primary coordination point with CAC/CDI vendors to ensure deliverables align with contractual scope, timelines, and dependencies. Communicate effectively with executive sponsors, clinical leaders, operational managers, and IT leadership regarding status, risks, and decisions. Go-Live & Stabilization Oversight Coordinate go-live readiness activities, including training completion, data validation, cutover planning, and support coverage. Lead post-go-live stabilization, including issue triage, separation of training issues versus system defects, and transition to steady-state operations. Skills: Advanced project planning and delivery governance skills Strong risk, issue, and dependency management capabilities Excellent stakeholder communication and vendor management skills Deep understanding of QA, testing, and requirements traceability Ability to manage complex, highly integrated healthcare IT initiatives Experience: 10+ years of experience managing healthcare IT or revenue cycle-related projects, including enterprise-scale implementations Direct experience implementing Computer-Assisted Coding (CAC) and Clinical Documentation Integrity (CDI) tools Experience managing projects involving EHRs, LIS, RIS, OIS, and revenue cycle systems (registration, scheduling, charging, coding, billing) Experience leading projects with extensive HL7 and EDI-based integrations Education: Bachelor's degree in Business, Information Systems, Healthcare Administration, Project Management, or a related field Active Project Management Professional (PMP) certification required Preferred Qualifications: HIM or revenue cycle credentials (CRC, CPC, CPB, RHIA, etc. ) Knowledge of HL7 message types and segments and EDI loops and segments Knowledge of business analysis and operations management techniques for process evaluation and optimization Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana. Stilloe@ctg. com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www. ctg. com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

**CTG is seeking to fill an Onsite Data Entry Specialist - AS/400 (Contract) position for our client.** **Duration:** 4 months + Perform high-volume, accurate data entry directly into the AS/400 (IBM iSeries) system. + Update and maintain pay schedules for multiple civil service job classes as part of a large-scale pay-plan update initiative. + Work with complex pay-plan structures, including job grades, multiple job titles per grade, step progressions, and longevity tiers. + Validate entered data for accuracy, completeness, and compliance with established pay plans and documentation. + Collaborate onsite with payroll and administrative staff to support project timelines and deliverables. + Maintain strict confidentiality of sensitive payroll and employee data. **Skills:** + Exceptional attention to detail and data accuracy. + Ability to interpret and follow structured pay plans, tables, and procedural documentation. + Strong organizational skills and ability to manage repetitive tasks without loss of accuracy. + Comfort working in legacy or mainframe systems, particularly AS/400 environments. **Experience:** + Proven experience in high-volume, system-driven data entry roles. + Prior experience with AS/400 / IBM iSeries is strongly preferred. + Payroll, HRIS, or compensation-related data entry experience preferred. + Experience working within government, municipal, or civil service environments is a plus. **Education:** + High school diploma or equivalent required. + Additional coursework or training in business, information systems, or related fields is a plus. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Rebecca Olan** at ************************ . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit *********** . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Job Description CTG is seeking to fill a Software Engineer II opening for our client in Buffalo, NY. Duration: 12 months The Software Engineer II will provide designs and specify information systems solutions, delivering highly technical direction in the development of both new and existing applications. This role is crucial for addressing basic to complex problems and enhancements, ensuring solutions are technologically sound. The ideal candidate will serve as a principal application designer for major modifications, utilizing analytical and technical skills to evaluate client requirements and processes. Primary Responsibilities: Oversee and complete systems analysis, design, and development for projects of varying complexity. Act as a key individual contributor on complex projects, maintaining a strong functional understanding of supported applications. Direct and mentor less experienced resources, coordinating development tasks for projects ranging from small to large scope. Prepare and manage the technical components of project plans. Collaborate with Development, Operations, and Technology teams throughout the systems development lifecycle, from technical analysis to user acceptance testing. Prepare and execute detailed test plans, including debugging as necessary. Analyze and understand complex interrelationships among programs, applications, and platforms. Provide consulting and leadership in identifying and implementing new information technologies to meet business objectives. Prepare and review thorough technical and functional specifications, as well as systems documentation. Maintain effective operation and performance of supported applications and recommend new technologies, policies, or processes for improvement. Adhere to and promote development standards and procedures. Understand and comply with the Company's risk and regulatory standards, identifying issues that require escalation to management. Scope of Responsibilities: This position operates under the supervision of the Technology Team Lead, with the competence to work independently on high-level systems analysis and technical phases of development. The role includes managing activities of others on a project basis and monitoring performance on assigned projects. The job holder will interact with senior management, technology personnel, clients, and vendors, providing backup to higher management as needed. Supervisory/Managerial Responsibilities: Direct and monitor the activities of less experienced personnel. Provide guidance on project activities and performance evaluations. Education and Experience Required: Minimum of an Associate's degree and 5 years of systems analysis/application development experience; or, in lieu of a degree, a combined minimum of 7 years higher education and/or work experience, including a minimum of 5 years in systems analysis/application development. ServiceNow Developer or Administrator certification is a must. ServiceNow Implementation Certification is a must. Sr. ServiceNow Developer (VR/CC - SecOps). ServiceNow Development and Administration of Vulnerability Response (VR) and Configuration Compliance (CC) modules. Providing architectural, design, configuration/development and operational support for VR and CC. Prepare and conduct VR and CC and related dependencies updates. Provide ServiceNow functional and process expertise in building world class programs. Familiarity with application development software and hardware platforms. Proficiency with personal computers and relevant project management, word processing, and spreadsheet software. Strong problem-solving skills, organizational abilities, and attention to detail. Excellent verbal and written communication skills, with experience in presenting to target audiences. Education and Experience Preferred: Good understanding of the Bank's application framework. ServiceNow SecOps implementation certificate is desired but not needed. Subject matter expert in business with experience utilizing the supported application/system. Advanced knowledge of applications and integrated systems. Ability to work collaboratively in a team as well as autonomously. Proven experience in multitasking and managing complex project components. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Tana Stilloe at ********************. Kindly forward this to any other interested parties. Thank you!

Job Description CTG is seeking to fill a Mortgage Processor opening for our client in Cheektowaga, NY. Duration: 6 months The Mortgage Processor will be responsible for processing conventional and government loan requests in accordance with product, underwriting, and state-specific guidelines. This role requires effective communication and collaboration with various stakeholders to ensure a seamless loan application experience. Primary Responsibilities: Maintain effective communication with customers, brokers, loan officers, and co-workers throughout the loan application process. Work with internal departments and external organizations to gather necessary documentation for loan processing, such as Verification of Employment, IRS Transcripts, and appraisals. Notify all parties immediately of any irregularities concerning mortgage guidelines. Monitor and update credit reports, appraisals, and income documentation to ensure compliance with underwriting conditions. Perform administrative duties, including preparing commitment letters and updating loan conditions. Ensure adherence to all regulatory requirements and guidelines. Identify and escalate risk-related issues to management as needed. Promote an environment that supports diversity and aligns with the M&T Bank brand. Maintain internal control standards and implement audit points in a timely manner. Complete other related duties as assigned. Scope of Responsibilities: This role involves close collaboration with internal and external customers, including co-workers, borrowers, and loan officers. Supervisory/Managerial Responsibilities: This position does not have supervisory responsibilities. Education and Experience Required: Associate's degree with a minimum of one year of mortgage industry experience, or two years of equivalent work experience. In lieu of a degree, three years of equivalent work experience with at least one year in the mortgage industry. Six months of specific M&T Bank mortgage processing experience plus an additional 6-12 months in customer service or financial services is also acceptable. Proficiency in PC skills, including spreadsheet, word processing, email, and PDF software. Education and Experience Preferred: Strong decision-making skills based on provided information. Knowledge of product, investor, and compliance requirements. Ability to adapt to a fast-paced and changing mortgage environment. Strong organizational skills with multitasking capabilities. Excellent verbal and written communication skills. Strong attention to detail and prioritization abilities. Ability to work both independently and as part of a team. Reliable work ethic and dependability. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at ******************. Kindly forward this to any other interested parties. Thank you!

Job Description Are you ready to join a growing team? CTG is seeking an Enterprise Architect for our client, M&T Bank, to lead the design and execution of technology strategies and solutions in Consumer Banking. This role drives architecture for complex, high-priority initiatives, ensuring scalable, secure, and forward-looking solutions. Location: Buffalo, NY Duration: 6 months Key Responsibilities: Define and maintain enterprise architecture strategies, roadmaps, and standards. Develop high-level and detailed solution architectures for delivery teams. Ensure compliance with financial regulations, risk frameworks, and data privacy standards. Collaborate with business and technology leaders to align solutions across digital platforms, core banking, and client services. Provide governance and oversight throughout the solution delivery lifecycle. Advise senior leadership and communicate architectural concepts to technical and non-technical audiences. Evaluate emerging technologies and vendor solutions for enterprise adoption. Requirements: Bachelor's degree in Computer Science, IT, Engineering, or related field. 7+ years in cloud architecture; 3+ years focused on Retail/Consumer banking technology. Strong knowledge of solution design, enterprise architecture frameworks (TOGAF, Zachman), and financial services. Experience with software engineering, application integration, and architectural governance. Excellent communication and stakeholder engagement skills. Preferred: Experience with retail banking platforms (Hogan, Genesys, ATMs, workflow, robotics). Knowledge of institutional banking products, digital banking innovations, and emerging technologies. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at ********************. Kindly forward this to any other interested parties. Thank you!