CTG jobs in Washington, DC

Job Description CTG is seeking to fill a Scanning Operator Level 2 opening for our client in Chantilly, Virginia. Duration: 12 months Purpose: The Scanning/Indexing Technician plays a crucial role in the Planning Department, ensuring the accurate digitization and organization of various documents. This role involves document preparation, scanning, indexing, and quality control. The Technician must adhere to specific guidelines and work closely with the Project Manager and Task Leader. Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties. Scope: General Ensure customer issues and escalations are resolved or further escalated as appropriate Conduct quality checks on own work to ensure accuracy and required output is to standards Adhere to all safety procedures Adhere to all logical and physical security requirements Able to work independently and be part of a team Perform backfile duties for absent coworkers Perform other duties as assigned by Lead or Manager Administration General administrative support functions such as supplies fulfillment and filing, entering Meridian data Preparing correspondence, reports, statements, and clerical duties of a general nature Complete and maintain all logs and reports including month-end reports Input Meridian (billing system) requisitions Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables Indexing Enter index attribute data consists of the following index fields: Unique Box Number (as read from the box barcode labels) Folder Description (manually indexed from folder spine) Sequential Document Number within box (to ensure each folder is named uniquely, even if box description and folder description fields are identical to another folder in that box) The indexing information for “Folder Description” field is written on each folder spine. This inscription may be printer or handwritten Indexing Exceptions process: If an indexing field is unreadable, empty or form is not found, index the field with the word “exception” Print barcode labels if required Quality Assurance Perform in depth quality per operator the following: Indexed file validation and comparing hard copy document to scanned images. Look for signs of “gulps”. This is when multiple pages are sent through the scanning device at the same time. Look for torn or folded corners that obscure content information Look for missing or merged documents Validate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality. Poor source quality identified, annotate manifest with poor quality source, and escalate to team lead Data Entry Prepare, compile, and sort documents for data entry Check source documents for accuracy Verify data and correct data where necessary Obtain further information for incomplete documents Update data and delete unnecessary files Combine and rearrange data from source documents where required Essential Functions: Prepare customer documents for the digital imaging process. Check physical documents for quality issues that may complicate the scan process. Prepare a wide array of document types and conditions for scanning. Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services. Other duties may be assigned to meet business needs. Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents. Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity. Education and Experience: High school diploma or equivalent required Experience in a Customer Service environment (minimum 3+ years) Skills: Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset) Experience with MS Office and data programs Familiarity with administrative duties Typing speed and accuracy Excellent knowledge of correct spelling, grammar and punctuation Strong attention to detail Confidentiality Organization skills, with an ability to stay focused on assigned tasks The ability to carefully handle and manage large volumes of individual documents The ability to work effectively under deadline A willingness to learn new skills, as well as adaptability when priorities change Operational Soft Skills: Planning, organizing, executing, and controlling skills Ability to assess issues, define causes, and prioritize/execute solutions Self-initiative and results oriented while being a team player Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at ************ or ******************. Kindly forward this to any other interested parties. Thank you!

Description The Support Services Representative is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about federal government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned. Responsibilities Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns. Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system. Understand and determine the cause of problems quickly and apply the proper solution. Review and process documents for compliance with established regulations Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures. Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner. Solve technical problems with minimal supervision. Navigate a computer effectively and learn to use and support multiple web-based systems quickly. Provide accurate and complete information to meet customer needs and achieve satisfaction. Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas. Compile and report feedback on customer satisfaction Other Responsibilities Assigned by Manager Qualifications: Undergraduate/associate degree or minimum two years of related work experience Outstanding verbal and written communications skills Strong analytical thinking and problem-solving skills Well versed in Internet usage including various browsers, settings, and maintenance Understanding of Microsoft Office Applications Strong organizational and prioritization skills Knowledge of payment processing and/or knowledge of financial reporting a plus Willingness to define new operational processes or procedures when the customer service team must take on new operational duties. Works well with others in a team environment. Strong phone handling skills and active listening Ability to multi-task, prioritize and manage time effectively. Exceptional communication and public relations skills with strong phone/email contact abilities Active listener who can quickly discern customer's needs. Preferred experience with month-end close, CDB billing, and invoice procedures. Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances. Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.

Description Tyler Technologies is seeking a temporary Recruiter to join our Talent Acquisition team! We are committed to delivering the very best customer service to our business partners and to providing top-notch experience for our applicants and candidates. This role will work primarily to fill corporate positions with Marketing, Finance, and IT, along with the potential to work on roles within HR and Legal. Our Talent Acquisition team works together and there may be times when this position will work on other positions, from software engineering to client success. A successful candidate for this position is willing and interested to dive in and help wherever they can be of service. Responsibilities Manage full life cycle of the recruiting process Qualify job requirements, establish the search strategy/approach based on deep knowledge of business needs and the larger talent market Learn and use all the technology tools at hand effectively including our ATS (Jobvite) and our HRIS (UKG). Ensure timely communication with candidates and hiring managers Review applicants and proactively source candidates using databases, social media, networking events, and other sources Conduct in-depth interviews to evaluate candidates Present offers, explain and negotiate compensation packages and start dates Participate in on campus recruiting activities including career fairs, campus presentations, on campus interviews, networking events, etc. Be an ambassador for our employment brand (Always Be Recruiting!) Evangelize our employee referral program (Everyone is a Recruiter!) Educate candidates about Tyler Technologies: our culture, benefits and expectations of the organization Develop and nurture pipelines of qualified candidates to meet ongoing and future business demands Qualifications 3+ years of full life cycle recruiting experience At least 2 years of experience working within a corporate recruiting environment working with senior level hiring managers Strong prioritization and customer service skills Passionate about identifying and hiring high caliber talent Positive attitude, highly collaborative, and strong work ethic and sense of integrity Natural sense of urgency, results-oriented Highly poised with the ability to partner and interface with all levels of management and leadership Experience with recruiting tools and systems (Jobvite experience would be a huge plus) Excellent verbal and written communication skills Experience prioritizing and managing multiple job openings Track record of success in sourcing and engaging high caliber, passive talent

**General Information** Press space or enter keys to toggle section visibility Country United States Department IT_SERVICES_(SALES) Date Tuesday, August 19, 2025 Working time Full-time Ref# 20036335 Job Level Individual Contributor Job Type Experienced Job Field IT_SERVICES_(SALES) Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 65,000 Annual Base Salary Maximum 90,000 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (***************************************** , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (***************************************** . **Sales:** Your actual On Target Earnings (OTE), which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************* . **Job Posting:** Enterprise Outside Sales Executive **Location:** Candidate must reside in Virginia, Maryland, or North Carolina **Industry Focus:** Enterprise | Manufacturing | K-12 | Higher Education | Healthcare | Local Government **Position Overview:** We are seeking a driven and experienced Enterprise Outside Sales Representative to join our growing team. The ideal candidate is a self-motivated hunter with a proven track record in IT solution sales. You will be responsible for building and leveraging relationships across multiple verticals - including enterprise, manufacturing, k-12, higher education, healthcare, and local government - to sell a wide range of technology solutions. Join our collaborative team with clear progression opportunities and **uncapped commission potential.** **Solutions Portfolio:** + Data Center Solutions (Compute, Storage, Backup) + Data Warehouse (Applications and AI) + Cloud Access & Microsoft Licensing (CSP, Subscriptions) + Cybersecurity & CMMC Compliance + Managed IT Services This role requires consultative selling, strong business acumen, and a high level of comfort working with IT OEMs and distributor channels. **Key Responsibilities:** + Sales Engagement & Customer Relationship Management + Conduct in-person meetings with existing and prospective clients. + Leverage CRM tools such as Salesforce or HubSpot to track activities, manage pipelines, and request support resources. + Build and maintain long-term relationships with key accounts and OEMs. + Communicate proactively with clients regarding quotes, orders, and delivery updates. + Deal Support & Quoting + Prepare and deliver accurate quotes for hardware, software, and services. + Research pricing, product availability, and solution alignment to support sales efforts. + Register deals through vendor/distributor portals to secure optimal margins. + Sales Forecasting & Reporting + Track quote activity, pipeline progression, and closed deals. **Qualifications:** + 5+ years of successful experience in IT outside sales, preferably with a hunter mentality and leadership traits. + Demonstrated ability to manage your territory as a business. + Strong knowledge of IT hardware, software, cloud services, and distribution (e.g., Ingram Micro, TD Synnex). + Experience with CRM and quoting tools; proficiency in Microsoft Office Suite. + Excellent communication, organization, and multitasking skills. \#LI-Remote \#LI-ZD1 \#INDUS24 Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at ************* and explore our commitment to diversity and inclusion: https://*************/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to **********************************. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Description Years of Experience: 5 years of experience Education Requirements:Bachelor's degree English, communications, computer science, or related field Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs. Position Description: The Technical Writer is responsible for developing, revising, and editing technical documentation in support of daily operations and major projects for a Tier 1 - Tier 3 project. Documentation may include, but is not limited to, technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, policies, and other related publications. Requirements · Interviewing subject matter experts (e.g., product developers), observing production processes, and reviewing technical specifications, blueprints, engineering illustrations, and trade journals. · Creating and revising technical documentation such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, related technical publications, and policies. · Reviewing and proofreading documents for clarity, grammar, and accuracy. · Ensuring all technical documents adhere to agency standards and guidelines. · Regularly updating and revising technical documents to reflect changes in products, services, or procedures. · Assisting in the development of new products by providing technical writing support. · Collecting feedback from end users and stakeholders to improve the quality of technical documents. · Drafting and disseminating alerts and notifications within the agency. · Maintaining the knowledge management repository, including internal and user-facing content. · Creating and updating Knowledge Articles (KAs) stored in ServiceNow to: • Provide solutions to known issues • Support daily operations for the Help Desk • Enable user training and self-service · Example KAs include, but are not limited to: • Network Printer Configuration (On-Prem) • Printer Configuration (Off-Prem) • Application Login • Knowledge Management Processes • Tier 1 and Tier 2 Scripts and Standard Operating Procedures (SOPs) • Escalation Matrices • Customer Survey Processes • Single Point of Contact (SPOC) Processes · Maintaining and providing escalation matrix and contact list(s) for all services, (including third parties such as vendors and service providers), to accurately escalate incidents and service requests in a timely manner. · Working with federal and contractor operational and technical staff from all Help Desk tiers to identify solutions that minimize the need to call the Help Desk (e.g. additional end-user training, self-help support opportunities, root cause analysis). · Recommending, creating and improving SPOC procedures focused on continuous service improvement and process improvements to achieve optimized IT infrastructure support services Required Skills · 5 years of technical writing experience · Bachelor's degree in English, communications, computer science, or related field · Technical Writing Expertise: Clear, concise, and accurate documentation for technical and non-technical audiences. · Strong Research Skills: Ability to gather information from SMEs and translate into user-friendly content. · Tool Proficiency: Microsoft Office Suite, PDF tools, and documentation platforms. · Understanding of Tiered Support Models: Knowledge of Tier 1-3 responsibilities and escalation procedures. · Compliance & Standards Awareness: Adherence to organizational and industry documentation standards. · Content Structuring: Ability to create SOPs, FAQs, troubleshooting guides, and knowledge base articles. · May be required to come onsite from time to time to work with teams to document information. Preferred Skills · ITIL certification · Multi-site Coordination: Ability to manage documentation processes across geographically dispersed teams. · Knowledge of ITIL Framework: Familiarity with IT service management best practices. · Experience with Knowledge Management Systems: Tools like ServiceNow, Confluence, SharePoint. Basic · Technical Troubleshooting Understanding: Awareness of Tier 1-3 escalation paths and terminology. · Process Mapping & Workflow Design: Ability to visualize and document complex operational flows. · Version Control Systems: Git or similar for managing documentation updates. · Data Analysis for Documentation Improvement: Using metrics to refine knowledge articles. Soft Skills: · Communication: Excellent verbal and written communication to interact with SMEs and support teams. · Collaboration: Ability to work with cross-functional teams across multiple time zones. · Attention to Detail: Ensuring accuracy and consistency in documentation. · Adaptability: Comfortable with changing priorities and evolving technologies. · Problem-Solving Mindset: Anticipating user needs and addressing gaps in documentation. Time Management: Handling multiple projects and deadlines effectively. Benefits SES provides a competitive salary and the following benefits: Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance

Description The Manager, Corporate Marketing is responsible for supporting the Corporate Marketing team in a variety of ways, including managing the corporate trade show strategy, managing the strategy for working with association partners, maximizing content opportunities with associations including leveraging social media, speaking opportunities, and helping pitch important stories and themes important to Tyler. As part of the Corporate Brand Marketing team, the role is involved in promoting Tyler's key messages through content creation, syndication, ideation, and execution of association and client advocacy programs.Responsibilities Manage national level association relationships and corporate trade show strategy Build strong relationships with association partners like NACo, NLC, ICMA, and NASCIO Manage association strategy with the Senior Manager of Corporate Marketing Leverage deep understanding of government personas to build brand recognition within target audience across state and local government Manage trade show logistics and team supporting trade shows Oversee budget related to association engagements and trade shows Serve as spokesperson for Tyler at association events Identify opportunities for placement and support content creation related to the Tyler Technologies editorial calendar within association channels Help create the strategy to amplify Tyler's corporate messages through association placements Maximize content placement opportunities within our association partnerships Understand and leverage industry themes and implement them throughout our Tyler Corporate shows Create presentation abstracts, presentation decks, and blogs related to Tyler's presence at association events Adhere to and implement editorial style guides consistent with our brand voice, style, and tone Edit, proofread, and improve content with strong adherence to AP Style Work collaboratively with team to increase strengthen Tyler's leadership position and increase awareness across all channels Coordinate with Tyler team members to run omni-channel campaigns Coordinate with outside agency to plan paid digital marketing campaigns Develop understanding of Tyler's product offerings and build relationships with team members across the company Work with Corporate Brand Communication Manager to pitch media stories and ad hoc presentations to governments leadership audience Serve as an advocate for our clients Manage the Tyler Excellence Awards (TEA) program as a part of Tyler's annual user conference, Tyler Connect Create digital marketing strategy to solicit TEA applications and promote winner content Identify opportunities to feature client stories through presentations, webinars, and thought leadership content Interface with clients on behalf of Tyler Technologies Surface client priorities with association staff Qualifications 7+ years of event management or customer success experience 7+ years of experience working in or supporting local government 7+ years of demonstrable digital marketing, trade show marketing, or equivalent working experience BA/BS degree in marketing, journalism, political science, or other relevant degree Creative mindset that seeks to understand what audiences consume and how to create it Attitude that approaches unfamiliar scenarios with the phase “I don't know, but I can figure it out” Ability to analyze marketing campaign performance and make data-driven decisions Project management skills and strong attention to detail Understanding of how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results Excellent communication and writing skills Understanding of SEO (Search Engine Optimization) and SEM (Search Engine Marketing) strategies Knowledge of and interest in the public sector and the intersection between technology and policy

Description We are seeking a dedicated and experienced Database Administrator (DBA) to join our dynamic Hosting team. This is a part-time job. The DBA will be responsible for managing and supporting our database systems during the 2nd shift (typically 3 PM - 9 PM - Tuesday - Friday and 8 AM - 12 PM Saturday. This role involves after-hours deployment support, monitoring, maintaining, and optimizing the performance, security, and availability of our databases while ensuring efficient backup and recovery procedures. There is potential for this position to evolve into a full-time role based on performance and business needs.Responsibilities Database Management: Administer, maintain, and optimize databases to ensure high performance, availability, and security. Monitoring & Troubleshooting: Continuously monitor database performance, address issues, and resolve database-related problems in a timely manner. Backup & Recovery: Ensure proper backup and disaster recovery procedures are in place and operational. Execute backups during the shift and perform restoration testing. Performance Tuning: Analyze and optimize database queries, indexing, and configurations to improve system performance. Security Management: Implement security measures and user access controls to safeguard database systems and sensitive data. Maintenance: Apply patches, updates, and perform routine database maintenance to keep systems current and secure. Documentation: Maintain accurate documentation of database configurations, changes, and incidents. Collaboration: Work closely with other IT team members, including developers and network engineers, to ensure smooth database integration and functionality with other systems. Support: Provide second-line support for database-related issues, ensuring issues are resolved quickly and efficiently. Technical Skills Strong knowledge of database management, administration, performance tuning, and optimization. Familiarity with backup and recovery tools, disaster recovery procedures, and high availability setups. Knowledge of SQL, PostgreSQL, Oracle, and database scripting. Understanding of security practices in database environments. Experience with cloud-based databases (AWS RDS, Azure SQL, etc.) Familiarity with automation and scripting (PowerShell, Python, etc.) Certification in database administration (e.g., Microsoft Certified: Azure Database Administrator, Oracle Certified Professional) is a plus Qualifications Experience: 2+ years of experience as a Database Administrator (DBA), with a strong focus on relational database management systems (RDBMS), such as SQL Server, PostgreSQL, and/or Oracle. Communication: Strong communication skills to collaborate with team members and document issues and solutions clearly. Problem-Solving: Excellent troubleshooting skills and ability to resolve database-related issues under pressure. Availability: Must be available to work 2nd shift hours (typically 3 PM - 9 PM - Tuesday - Friday and 8 AM - 12 PM Saturday and be flexible with schedule adjustments if needed. Requirements Must be US Citizen and located within the CONUS. Existing or active security clearance or must be able to obtain and maintain a security clearance.

Description & Requirements Press space or enter keys to toggle section visibility Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************** About the Role: You'll support hardware and software used across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client's advocate. Key Responsibilities: * Manage equipment fleet, monitor performance, and coordinate service response * Provide on-site helpdesk support and act as point-of-contact for escalations * Administer workflow scanning configurations, firmware updates, and device deployment * Monitor consumables, parts inventory, and order fulfillment * Coordinates device installations, moves, and decommissions * Maintain service reporting tools and generate regular client-facing reports * Integrate and operate within client ticketing/helpdesk systems * Collaborate with service teams and escalate major incidents as needed What You Need to Succeed: * Prior experience managing a print or equipment fleet environment * Familiarity with printers, MFDs, and Local Area Networks (LANs) * A+ certification or relevant technical training preferred * Experience with software/server administration and configuration * Proficient in Microsoft Office, basic networking, and device troubleshooting * Strong organizational skills, customer service mindset, and communication abilities How We Set You Up for Success: * Full onboarding and technical training * Access to support tools and advanced remote monitoring systems * Career development with regular reviews and improvement plans * Adherence to client compliance and training programs (e.g., HIPAA, security) What We Offer: * Competitive hourly compensation with overtime potential * Comprehensive benefits from day one (medical, dental, vision, life insurance) * 401(k) with company match * Paid time off, holidays, and personal days * A culture that prioritizes flexibility, safety, and work-life balance With Our Technology, Build Your Future at Xerox. Apply Now. #LI-CL1 #LI-ONSITE

**CTG is seeking a Full Stack Cloud Developer to join our client's team in Washington, DC. This role focuses on designing and building scalable web applications using React.js, Spring Boot, and NoSQL databases in a cloud environment.** **Duration:** 12 months **What You'll Do:** + Develop dynamic, reusable front-end components with React.js + Build and maintain Spring Boot microservices and RESTful APIs + Optimize and manage NoSQL database performance + Collaborate with cross-functional teams in an Agile environment + Participate in code reviews, CI/CD pipelines, and sprint planning **Skills & Experience:** + 3-7 years full-stack development with React.js and Spring Boot + Experience with NoSQL databases (e.g., MongoDB, DynamoDB) + Cloud platform knowledge (AWS, Azure, or GCP) + Agile/Scrum experience and CI/CD familiarity + Strong problem-solving and communication skills **Education:** + Bachelor's degree in Computer Science, IT, or equivalent experience Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Tana Stilloe** at ************************ . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $49.00 to $58.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit *********** . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

The FP&A Sr Manager will serve as a strategic finance partner to the Federal and Regulatory line of businesses within the State & Federal division of Tyler. This role will drive financial planning: leading the annual, multi-year, and quarterly forecasting processes, aligning financial performance to Tyler's overall financial objectives. As a key player to achieve the desired growth in the Federal and Regulatory lines of business, this role will deliver data-driven insights, establish models to support initiatives, monitor the status of actuals-to-plan on a quarterly/monthly basis, and support leaders in key business decisions. The FP&A Sr Manager will partner directly with operational leaders across State & Federal who are responsible for overseeing the growth strategy, including managing all FP&A-related responsibilities to drive the business forward. ResponsibilitiesBudgeting and Planning Lead the annual budgeting and quarterly/monthly forecasting processes, establishing internal deadlines and ensuring that Company deadlines are met. Create and monitor multi-year forecasts, including inputs from and recommendations from business leaders and other divisions related to those forecasts. Work with business leaders to understand projections and forecast revenue in accordance with ASC 606. Manage the underlying assumptions of sales bookings, expansion, contraction, churn, and project-level detail and their effect on revenue and margins to ensure growth targets are met. Analyze detailed project revenue and cost streams by customer and product line - understanding recurring vs non-recurring revenues, anticipating revenue opportunities and risks, and monitoring project cost projections. Assist in what-if scenario modeling related to sales opportunities, revenue risk modeling, and general ad hoc analyses to support the business Work with business leaders in Operations, Development, and Sales to establish and monitor their financial budgets and KPIs. Collaborate with HR to align resource planning assumptions in financial plans and projections. Managerial Reporting Lead and develop a team of three analysts responsible for supporting multiple business units Lead the preparation of a financial reporting package for relevant lines of business, including in-depth analysis of financial performance, key trends, and strategic initiatives. Analyze trends within the key performance indicators, revenue breakdowns and formulas, cost of sales, software capitalization, and headcount implications. Create a consolidated view of sales targets, revenue, and expenses that aggregates all divisional sales targets and P&L transactional revenue findings. Presentation of financial results at an Executive level Support the commission payment process. Collaborate with Corporate Accounting and Revenue Operations to ensure that billing, revenue recognition, and coordination of revenue projections are handled in accordance with ASC 606. Organizational Partnering Partner across the company to support 2030 financial goals. Develop familiarity with products, service offerings, and the platform and the leaders that support them. Collaborate across various business units and across various levels of the organization to influence, guide, and steer the company towards desired and expected outcomes. Qualifications BS/BA degree in Business, Accounting, or Finance; CPA or MBA preferred 10+ years of progressive experience in FP&A roles with public company experience Experience building, leading, and managing high-performing teams Proven experience in the SaaS industry, with a focus on government SaaS products Understanding of federal contracting is a plus Strong analytical skills, detail-oriented, while maintaining the ability to think strategically Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills Extensive systems knowledge, including large Enterprise accounting and budgeting systems Hands-on and well adept at data blending and mining from multiple sources into cohesive views and summaries Ability to travel up to 10-15%

Qualifications Client is looking for a seasoned functional HCM consultant for 6 months plus that can immediately. The candidate of choice should have experience in PeopleSoft HCM specifically in Federal Time and Labor with Absence Management Migration experience from version 8.9 to version 9.2. Locals preferred because they are needed onsite Mon-Friday, must be either US Citizen or Green Card holder. Additional Information All your information will be kept confidential according to EEO guidelines.

Capgemini Government Solutions is seeking an experienced Immigration Law Enforcement SME to support DHS Immigration missions. This role requires deep subject matter expertise in enforcement operations, interagency collaboration, policy development, stakeholder engagement, and program oversight. The ideal candidate will have a proven track record of leading large-scale law enforcement initiatives and collaborating across federal, state, and local agencies. Key Responsibilities Serve as a subject matter expert on law enforcement operations, investigative procedures, policing tactics, and related policy issues. Provide expertise to inform program development, system design, or policy formulation, particularly in support of new federal directives in law enforcement programs. Detailed experience in operations, policy, process, data, and relevant systems. Review, analyze, and provide recommendations on law enforcement data, trends, and performance metrics. Facilitate interagency collaboration, partner organizations, and stakeholder engagement activities. Deep network of federal, state, and local law enforcement partners to facilitate discussions with across the immigration law enforcement and related domains. Support training design and delivery for law enforcement personnel and partner agencies. Contribute to the creation and refinement of standard operating procedures (SOPs), field manuals, and best practices. Develop critical success performance measures and supporting metrics. Evaluate and validate technologies, tools, and methodologies used in law enforcement and public safety operations. Prepare detailed reports, presentations, and briefings for senior management or agency officials. Apply Capgemini service offerings to law enforcement priorities. Support client teams as needed. Candidate must be able to work outside regular business hours to include weekends, as needed. Required Qualifications 20+ years of federal law enforcement leadership experience within the DHS Immigration domain. Proven success in starting up new immigration enforcement operations across multiple jurisdictions. Experience engaging with federal executives and mission operators. Experience at Headquarters and Field/Regional levels. Strong background in policy development, budget, new program initiatives, business process design, immigration law enforcement systems and data application, and program evaluation. Excellent written and verbal communication skills, with experience preparing analytical reports or briefings. Strong analytical and problem-solving abilities. Professional judgment, discretion, and ethical conduct. Ability to communicate complex information clearly to technical and non-technical audiences. Leadership, collaboration, and adaptability in dynamic environments. Bachelor's degree in Criminal Justice, Law Enforcement, Public Administration, Homeland Security, or related field. Ability to obtain and maintain a security clearance. Desired Qualifications Technical expertise in assessing and recommending new information technology software projects. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110K-$150k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Capgemini Government Solutions (CGS) LLC is looking for a highly motivated and experienced Project Coordinator to join our team in McLean, VA. This outstanding opportunity enables you to work on ambitious IT projects, guiding technical staff and liaising between business and technical collaborators. As a Project Coordinator, you will: Plan, initiate, and manage information technology projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met. Required Qualifications: U.S. Citizenship is required. Eligible to acquire and maintain Government Security Clearance. Bachelor's degree or equivalent experience. Four years of progressive experience in IT project management. PMI, PMP or equivalent certification ITIL 4 certification Desired Qualifications: Strong communication and team-building skills. Proven ability to manage multiple tasks in a team-based environment. Expertise in crafting flawless test plans and strategies. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 60k-70k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description CTG is seeking to fill a Scanning Operator Level 1 opening for our client in Chantilly, VA. Duration: Ongoing contract Purpose: Assist with operational accountability for managing all aspects of digital imaging and scanning to meet contractual SLAs and ensure customer orders are complete per specifications. Scope: This position is key for ensuring the accuracy of digital imaging processes and enhancing customer satisfaction through efficient document management. Duties: Assist with the day-to-day operations within a Digital Imaging Center, focusing on digital imaging and related duties. Ensure customer issues and escalations are resolved or further escalated as appropriate. Conduct quality checks on work to ensure accuracy and adherence to standards. Adhere to safety procedures and logical/physical security requirements. Work independently and as part of a team; perform backfile duties for absent coworkers. Receive, sort, and process mail documents and packages, ensuring timely delivery. Validate and prepare documents for scanning, including removing bindings and inserting slip sheets. Operate high-speed scanning equipment, perform quality checks on scanned images, and index images according to customer specifications. Other duties as assigned by Lead or Manager. Skills: Excellent verbal and written communication skills. Strong attention to detail and ability to manage large volumes of documents. Proficiency in MS Office and data entry. Familiarity with administrative tasks and document preparation. Ability to handle confidential information with discretion. Experience: Minimum 1 year experience in a Customer Service environment. Data entry experience or background as an Office Clerk is a plus. Experience in a digital imaging or document management role is advantageous. Education: Minimum High School Diploma. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at ******************. Kindly forward this to any other interested parties. Thank you!

Job Description This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. Position Description: The Technical Manager is responsible for providing technical leadership, direction, and oversight for the planning, implementation, and ongoing operations of complex network and infrastructure systems. This position ensures that all technical aspects of the program align with customer objectives, security requirements, and performance standards. The Technical Manager will oversee technical personnel, manage enterprise monitoring solutions, and maintain the integrity and availability of the network environment. This role requires strong leadership, hands-on technical expertise, and the ability to coordinate across diverse teams to deliver mission-critical IT services effectively and efficiently. Requirements Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice, Radio, Wireless, and Video) requirements and orders. Provides in-depth operational analysis of the agency Network and recommendations for IT alternatives in support of strategic modernization efforts for a nationwide network. Responsible for the management of network performance and end-to-end service quality for the agency Network infrastructure including managing and tracking of quality metrics relative to SLAs and OLAs. Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs. Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. Provides support to end users, operations personnel, and Government program managers. Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Provide and support tools enhancements. Perform software and security patching. Required Skills: A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication. Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. Showcase leadership abilities by managing projects and teams. Be proficient in project management and have knowledge of security and compliance issues. Strong working knowledge of networking concepts and infrastructure, including TCP/IP, routing, switching, firewalls, and load balancing. Hands-on experience implementing and maintaining enterprise monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar platforms). Demonstrated experience in project management and team leadership within an IT or network operations environment. Proficiency in network and system troubleshooting using diagnostic tools and logs. Understanding of security and compliance requirements within government or enterprise networks. Familiarity with IT service management (ITSM) frameworks such as ITIL for incident, problem, and change management. Ability to develop and maintain technical documentation, network diagrams, and configuration records. ITIL v3 or ITIL 4 Foundation certification Preferred Skills Project Management Professional (PMP) Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) CompTIA Network+ or Security+ Experience managing or supporting federal or large-scale enterprise network environments. Knowledge of network automation, scripting, or configuration management tools (e.g., Ansible, Python, PowerShell). Familiarity with cloud networking concepts (AWS, Azure, or hybrid architectures). Experience with risk management, capacity planning, and performance optimization in mission-critical environments. Soft Skills: Leadership: Demonstrates the ability to guide, motivate, and mentor diverse technical teams. Communication: Excellent written and verbal communication skills; able to convey technical information clearly to both technical and non-technical stakeholders. Problem Solving: Analytical thinker who can quickly diagnose issues and implement effective solutions. Collaboration: Works effectively across teams and departments to achieve organizational goals. Customer Focus: Committed to delivering reliable, high-quality technical support and maintaining customer satisfaction. Adaptability: Able to perform effectively under changing priorities, shifting workloads, and evolving technologies. Accountability: Takes ownership of project outcomes and ensures commitments are met on time and within scope. Benefits SES provides a competitive salary and the following benefits: Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance

Description The Program Manager is responsible for maintaining relationships with the executive level of the client organization. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products. It is required for the Program Manager to travel frequently to the New York City Metropolitan area. Responsibilities Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information. Manage and assume accountability for all aspects of projects related to the delivery of client software and services including: Acquiring and coordinating necessary resources to meet project needs. Planning and tracking all project activity. Guiding the client through release planning in support of the overall project schedule. Tracking project hours and submitting project progress reports by due dates. Monitoring and reviewing revenue recognition and bringing concerns to management as needed. Managing scope, time, and cost to meet client commitments. Managing the quality of project team deliverables. Managing the project budget. Documenting and reporting status and issues. Identifying, reporting, and managing risks; overcoming project obstacles. Use program sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers. Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required. Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients. Communicate completion of milestones to clients and secure formal acceptance from them. Communicate with the staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and program issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet program goals. May identify add-on sales opportunities and manage contract addendum and purchase orders. Develops and maintains an excellent relationship with assigned clients at the highest levels, acting as a trusted advisor. Assist assigned clients in developing funding and rollout plan to achieve roadmap goals. Responsible for regular client communication and regular site visits, including regular account reviews with key client stakeholders. Document and advise clients on best practices, governance, and Client Success offerings Serve as point of contact for executive-level client escalations, within and beyond their portfolio. Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives. Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team. Consult with clients on business processes and software modifications. Deliver Program Objectives and Key Results Travel to client site as needed. Perform other duties as assigned. Qualifications Minimum 5 years experience with software implementation project management Prior executive level communication experience required. Bachelor's degree, or comparable work experience. Typically, a minimum of three years of experience as an implementation professional (or equivalent experience). Solid and proven project management experience essential. Solid management and leadership experience is required including strong abilities in influencing, empowering and mentoring implementation team members. Solid conflict resolution, negotiation, business, and customer service skills including experience partnering successfully with clients on technical needs and delivering solutions tailored to client needs. Organizational and time management skills including solid people management and project management experience involving the ability to manage project financials and multiple projects of various size, scope and complexity simultaneously and within budget. Software life cycle and enterprise software knowledge are required. Strategic planner with excellent organizational skills and ability to follow-through until process is completed. Exceptional customer service skills. Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management. Proficiency in using computers and exposure to IT infrastructure components. Strong decision-making and problem-solving skills. Strong analytical ability, particularly in a technical environment Proficient in Microsoft Word, Excel, and Project. Demonstrated ability to prioritize and complete multiple tasks in a fast-paced, technical environment. Demonstrated ability to maintain a positive, professional attitude. Have and maintain a valid driver's license and auto insurance.

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and entrepreneurial business development professional to join our growing team in the Washington, DC area. This is an exciting opportunity in a dynamic role within our Growth COE for critical initiatives and working in collaboration with our Capability Teams and Account Teams. Job Responsibilities: As a Business Development (BD) Associate, you will: Drive Strategic Growth Initiatives: Support BD efforts across defense modernization, coalition integration, and emerging technology domains (AI/ML, synthetic data, cyber resilience, etc.). Execute Special Projects: Contribute to capture planning, proposal development, GWAC strategy, marketing campaigns, and tech partnership engagements. Support Growth Operations: Collaborate across CGS teams to implement best practices, SOPs, and scalable growth frameworks. Act as a Trusted Advisor: Serve as a strategic partner to internal stakeholders, bringing a growth mindset and operational clarity to cross-functional engagements. Lead Multi-Threaded Initiatives: Manage concurrent growth efforts, ensuring alignment with CGS's mission-first posture and coalition priorities. Engage with Global Capgemini Resources: Leverage Capgemini's 350,000+ global workforce to bring commercial and international capabilities to the USG and allied partners. Represent CGS in Industry Forums: Brief industry stakeholders on CGS's domain expertise, coalition engagements, and defense capabilities. Surge Support for High-Visibility Efforts: Step into proposal, marketing, and outreach roles as needed-supporting RFP responses, strategic events, and social media amplification. Maintain Federal Relevancy: Stay current on defense procurement trends, acquisition reform, and coalition interoperability requirements. Basic Qualifications: U.S. Citizenship is required. Bachelor's degree from an accredited institution or equivalent experience. 2+ years of experience in federal business development, preferably in defense, national security, or coalition-aligned domains. Strong understanding of federal procurement (FAR/DFARS), acquisition pathways (e.g., OTA, FEDSIM), and contract vehicles (e.g., GSA MAS, Alliant, ASTRO). Experience with growth platforms such as GovWin, SAM.gov, and CRM tools (e.g., Salesforce). Exceptional communication skills-able to synthesize complex concepts into compelling narratives for senior government and industry audiences. Proficiency in Microsoft Office Suite and collaborative tools (e.g., Teams, SharePoint, Dynamics). Commitment to compliance, transparency, and team recognition-aligned with CGS's values and strategic posture. Preferred Qualifications: Exposure to emerging technologies relevant to defense (e.g., synthetic data, digital twin, zero trust). Familiarity with branding and communications that reflect mission symbolism and official standards. Ability to support proposal development under tight timelines with precision and professionalism. Entrepreneurial mindset with a passion for defense transformation and coalition readiness. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 70k-90k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Description We are seeking an experienced and proactive Middleware Engineer to join our Hosting team. This role is a part time role working the 2nd shift. This role focuses on the support, optimization, and troubleshooting of middleware systems that integrate various applications and services. The Middleware Engineer will be responsible for ensuring seamless operation during the 2nd shift (typically 3 PM - 9 PM Tuesday - Friday and 8 AM - 12 PM Saturday, handling system performance, deployments, and resolving issues promptly. There is potential for this position to evolve into a full-time role based on performance and business needs.Responsibilities Middleware System Support: Manage, maintain, and optimize middleware technologies, including application servers, message queues, and integration platforms. System Monitoring: Monitor middleware performance, identify bottlenecks, and resolve issues proactively to ensure high availability and system reliability. Troubleshooting & Issue Resolution: Provide hands-on troubleshooting of middleware-related issues across development, test, and production environments. Deployment & Configuration: Assist in the deployment and configuration of middleware services and ensure proper integration with other systems and applications. Performance Tuning: Analyze and optimize the middleware infrastructure, ensuring efficient communication and interaction between software applications. Security & Compliance: Ensure the middleware infrastructure is secure, up to date with patches, and compliant with organizational security policies. Documentation: Maintain detailed documentation of middleware systems, configurations, troubleshooting steps, and system changes. Collaboration: Work closely with developers, application teams, and other IT teams to understand middleware requirements and improve system integration. Support: Provide second-line support during 2nd shift, escalating critical issues as necessary. Technical Skills Proficiency in windows and linux based application servers Proficiency in administering and troubleshooting middleware platforms, messaging systems, and application integration tools. Familiarity with cloud-based middleware solutions (AWS, Azure, etc.). Strong knowledge of scripting languages (e.g., Shell, Python) for automation and configuration management. Understanding of performance tuning and optimization techniques for middleware systems. Problem-Solving: Strong analytical and troubleshooting skills to resolve middleware-related issues efficiently. Communication: Excellent communication skills to collaborate with cross-functional teams and document technical processes. Availability: Must be available to work 2nd shift hours (typically 3 PM - 9 PM - Tuesday - Friday and 8 AM - 12 PM Saturday, with some flexibility for on-call support as needed. Qualifications Experience: 2+ years of experience as a Middleware Engineer or in a similar role, with expertise in managing and troubleshooting middleware technologies (e.g., Apache Tomcat, Java, PowerShell scripting, Shibboleth, etc.). Experience with containerization and orchestration tools (Docker, Kubernetes). Knowledge of integration frameworks and tools Experience with monitoring tools (e.g., Glowroot, Solarwinds, New Relic) for middleware performance. Certification in Middleware technologies or related fields is a plus. Existing or active security clearance Requirements Must be US Citizen and located within the CONUS. Must be able to obtain and maintain a security clearance.

The Senior Director of Delivery is responsible for leading the successful implementation and deployment of our product solutions, with a direct focus on maximizing client satisfaction, eliminating red projects, and improving professional services profitability. This role will drive operational rigor, delivery consistency, and margin expansion through scalable processes, disciplined execution, and strong cross-functional collaboration that operates with accountability, agility, and a relentless focus on customer success. This senior leader will take full ownership of all active implementations, ensuring consistent execution, timely delivery, and measurable client outcomes. They will serve as the primary escalation point for project-related issues. Additionally, they will build and lead a high-performing delivery team that operates with accountability, agility, and a focus on strengthening long-term customer relationships. Responsibilities Strategic Leadership * Develop and execute a delivery strategy that prioritizes client outcomes, project predictability, and financial performance. * Serve as the executive sponsor for large-scale implementations, ensuring alignment between delivery execution and strategic business objectives. * Define and communicate KPIs tied to client satisfaction (CSAT/NPS), project health, and service profitability. Client Success & Relationship Management * Proactively engage with clients to understand goals, resolve issues, and ensure high satisfaction throughout the delivery lifecycle. * Establish best practices and governance models to ensure smooth onboarding, transparent communication, and client confidence. * Drive a customer-first mindset across the delivery team, turning each project into a referenceable success story. * Serve as the point of escalation for all high-visibility or at-risk client engagements, resolving issues swiftly and ensuring executive stakeholders are informed. * Develop a structured client escalation and resolution framework, reducing recurrence of systemic delivery issues. Project Execution & Risk Management * Assess the health and recovery path of all current active projects; implement stabilization plans for any engagements flagged as delayed, over-budget, or at-risk. * Eliminate 'red' or at-risk projects through early detection systems, escalation frameworks, and rigorous project health checks. * Implement standardized delivery methodologies and playbooks to ensure consistent execution across all engagements. * Provide direct oversight to critical or high-risk projects and facilitate recovery plans when needed. Operational Excellence & Margin Expansion * Improve professional services margins by optimizing resource utilization, delivery efficiency, and scope control. * Build and manage a metrics-driven organization that closely tracks forecasted vs. actual delivery effort, identifies delivery inefficiencies, and supports proactive client communication. * Leverage automation, tooling, and knowledge-sharing to reduce cost per engagement while maintaining quality. Team Leadership & Talent Development * Recruit, develop, and retain top-tier talent in project management, implementation consulting, and solution architecture. * Foster a culture of accountability, continuous improvement, and excellence in execution. * Provide coaching, mentorship, and clear career progression paths to build a resilient, engaged team. * Evaluate and strengthen current delivery team structure and accountability models to ensure clear ownership of timelines, deliverables, and client satisfaction. Qualifications * 10+ years of experience leading SaaS or enterprise product delivery, with a track record of driving customer satisfaction and service profitability. * 5+ years in a senior leadership role with full P&L responsibility or margin accountability for professional services. * Proven ability to recover challenged projects and implement scalable delivery frameworks. * Deep experience in client-facing roles, with executive presence and conflict resolution skills. * Strong financial acumen and operational discipline with a metrics-first approach to performance management. * PMP, Agile, or related certifications preferred. Preferred Experience * Experience in public sector or mission-critical enterprise environments. * Familiarity with enterprise platforms such as Salesforce, ServiceNow, or industry-specific solutions.