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What is a computer technical specialist and how to become one

Updated January 8, 2025
3 min read
Quoted Experts
Ranganathan Chandrasekaran,
Oriehi Destiny Anyaiwe
There is more than meets the eye when it comes to being a computer technical specialist. For example, did you know that they make an average of $24.93 an hour? That's $51,859 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a Computer Technical Specialist?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn Profile

Professor and Director of Graduate Studies, University of Illinois

As we roll into another month of the COVID-19 pandemic, graduating students are facing one of the worst moments of their lives. They face several uncertainties; due to financial challenges, uncertainty about completing their degrees on time, adjusting to online and hybrid modes of learning, and worst of all, facing the worst job market. As a result, I see the stress and anxiety levels among the graduating students to be significantly higher, at levels I have not experienced in my academic career.

Several businesses have been hit hard by the pandemic, and they have rolled back their offers made to students for internships and jobs. Businesses have also resorted to downsizing and layoffs, and we are likely to see that continue, at least in the near term. However, two sectors that are showing promises of a quick turnaround are technology and healthcare.

It might take many months for the economy to get back on track, but the demand for information systems graduates is likely to grow, as a large number of businesses have turned to increased use of technology in this pandemic period. As more companies go digital, we need more professionals to manage the remote-work, technological infrastructure and meet the other demands of the business. Students pursuing education in information systems, computer science, and healthcare are going to be in greater demand.

On the positive side, the uncertainties induced by the pandemic have also helped students to prepare themselves better for a tougher job market. I found many students rise up and use the lockdown period to have a serious introspection and invest their time and effort in upgrading their knowledge and skills. The internship drought and rescinding of job/internship offers brought their dreams crashing down, but I found several students to quickly get over their disappointments, and engage in improving their skillsets utilizing the pandemic lockdown as an opportunity. I am aware of many students, especially in the information systems disciple, who spent time doing online courses, completing certification programs, and take up DIY projects on data analysis, developing analytical and forecasting models, and visualization of various aspects of the pandemic. The pandemic has resulted in massive amounts of data, released by several organizations worldwide, that have provided a stimulant for students to indulge in DIY-projects. I had several students approach me over summer to do some projects, and we have done some interesting projects using public datasets related to COVID-19.
ScoreComputer Technical SpecialistUS Average
Salary
4.1

Avg. Salary $51,859

Avg. Salary $59,228

Stability Level
6.7

Growth Rate 10%

Growth Rate 0.3%

Diversity
6.5
Race

American Indian and Alaska Native 0.41%

Asian 11.01%

Black or African American 11.75%

Hispanic or Latino 16.01%

Unknown 5.36%

White 55.45%

Gender

female 23.70%

male 76.30%

Age - 41
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41
Stress Level
6.7

Stress level is high

7.1 - high

Complexity Level
6.5

Complexity Level is challenging

7 - challenging

Work Life Balance
7.4

Work Life balance is good

6.4 - fair

Computer Technical Specialist career paths

Key steps to become a computer technical specialist

  1. Explore computer technical specialist education requirements

    Most common computer technical specialist degrees

    Bachelor's

    50.2 %

    Associate

    32.7 %

    High School Diploma

    7.9 %
  2. Start to develop specific computer technical specialist skills

    SkillsPercentages
    CAD13.13%
    Mac8.23%
    Network Printers7.89%
    Technical Support6.22%
    Desk Support6.21%
  3. Complete relevant computer technical specialist training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New computer technical specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a computer technical specialist based on U.S. Bureau of Labor Statistics data and data from real computer technical specialist resumes.
  4. Research computer technical specialist duties and responsibilities

    • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
    • Initiate and implement projects for cost reduction, productivity improvement, and increase equipment availability/reliability and to meet ISO compliance.
    • Assist with daily documentation and tracking of each customer concern using a SharePoint remedy ticketing system.
  5. Apply for computer technical specialist jobs

    Now it's time to start searching for a computer technical specialist job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Computer Technical Specialist Job

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Average computer technical specialist salary

The average Computer Technical Specialist salary in the United States is $51,859 per year or $25 per hour. Computer technical specialist salaries range between $36,000 and $72,000 per year.

Average Computer Technical Specialist Salary
$51,859 Yearly
$24.93 hourly

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How do computer technical specialists rate their job?

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Computer Technical Specialist reviews

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A zippia user wrote a review on Nov 2023
Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day


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A zippia user wrote a review on Jul 2020
Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy


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A zippia user wrote a review on Apr 2020
Pros

I enjoy the challenges and learning new things . Technology is always evolving.

Cons

Customer is unwilling to provide you with necessary information in order to assist them.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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