Computer technical specialist job description
Updated March 14, 2024
7 min read
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Example computer technical specialist requirements on a job description
Computer technical specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in computer technical specialist job postings.
Sample computer technical specialist requirements
- Bachelor's degree in Computer Science or related field.
- Knowledge of computer systems, software and hardware.
- Experience with troubleshooting and problem-solving.
- Familiarity with networking and databases.
- Proficiency in relevant software and applications.
Sample required computer technical specialist soft skills
- Excellent communication skills.
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize tasks.
- Attention to detail and accuracy.
- Customer service orientation.
Computer technical specialist job description example 1
UofL Hospital computer technical specialist job description
Reporting to the Manager, but under the daily oversight of the Intermediate or Senior Specialist, the End User Computing Specialist - Associate's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Responsibilities
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and equipment vendors.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to workstation boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Collaborate with system/network administrators to ensure efficient operation of the company's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by users and/or business managers.
• Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between workstations and servers, etc.) are in proper working order.
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Configure, test and troubleshoot mobile devices.
Qualifications
Education / Accreditation / Licensure (required & preferred):
• College diploma or university degree in Systems Administration, Computer Science, Information Systems, or related field. A+ or equivalent is a plus.
Experience (required and preferred):
• 1 year of related experience, or equivalent combination of education/experience.
• Excellent communication and presentation skills required.
• Must project a professional company image through in-person and phone interactions at all times.
Responsibilities
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and equipment vendors.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to workstation boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Collaborate with system/network administrators to ensure efficient operation of the company's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by users and/or business managers.
• Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between workstations and servers, etc.) are in proper working order.
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Configure, test and troubleshoot mobile devices.
Qualifications
Education / Accreditation / Licensure (required & preferred):
• College diploma or university degree in Systems Administration, Computer Science, Information Systems, or related field. A+ or equivalent is a plus.
Experience (required and preferred):
• 1 year of related experience, or equivalent combination of education/experience.
• Excellent communication and presentation skills required.
• Must project a professional company image through in-person and phone interactions at all times.
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Computer technical specialist job description example 2
Raymond James Financial computer technical specialist job description
**Job Summary**
Under limited supervision, utilizes specialized knowledge and skills obtained through education and experience to provide corporate meeting support for audio and video teleconferencing with remote locations and branch offices. Participates in establishing objectives and developing processes and procedures for AV technology and training of other Office Services staff. Train, assign, and monitor the work of others as it relates to classroom utilization and resources. Researches current technology and makes recommendations to management on necessary upgrades to existing equipment. Works with other home office departments and branches to evaluate their AV needs and make recommendations based on the scope of the project. Responsible for all aspects of scheduling home office classrooms and resources. Provides advanced level software and hardware support to assigned functional area(s) in the acquisition, implementation and operation of end-user applications and serves as liaison with Information Technology. Tasks require originality and ingenuity in making decisions.
**Essential Duties and Responsibilities**
* Sets up audio and video production equipment as needed and assists end user with technical questions or concerns.
* Schedules all home office classrooms and other identified common space and resources to support in-house corporate events.
* Supports, monitors, tests and troubleshoots hardware/software problems for AV infrastructure and Office Services departments.
* Creates written policies for the utilization of our classroom space and audio visual resources to support corporate events.
* Assists presenters and facilitates AV equipment during presentations and events.
* Researches current technology and makes recommendations for upgrades.
* Works with other departments and branches on special requests to evaluate their AV needs.
* Acts as liaison with outside vendors in providing service and support for AV systems.
* Maintains inventory of AV equipment.
* Trains others in the utilization and support of the AV technology for use at the home office campus.
* Provides advanced administrative technical liaison support to assigned functional areas.
* Assists in coordinating software/hardware purchases and moves for assigned functional area.
* Communicates technical information to others.
* Prepares workstation hardware, software and network access for new associates.
* Facilitates network password and virus protection for end users in assigned functional area..
* Provide support for enterprise video collaboration solution, currently Zoom.
* Provide support for enterprise automatic call distribution digital phone solution, currently Verizon Contact Center.
* Performs other duties and responsibilities as assigned.
**Qualifications**
**Knowledge, Skills, and Abilities**
**Knowledge of**
* Audio Video production and postproduction.
* Advanced understanding of audiovisual technology including operations, set up, and troubleshooting of equipment.
* Microsoft Office applications.
* Desktops and laptops with Windows operating systems and Microsoft Office suite and peripherals.
* Mobile devices with iOS and Android operating systems.
* Advanced computer systems maintenance; technical and operational problem solving; including display technologies.
* Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations.
* PC hardware sufficient to install, move and customize workstations.
* Zoom enterprise solution to include Zoom application, Zoom Room, Zoom meeting and webinar capabilities.
* Verizon Contact Center enterprise solution to include general functionality and troubleshooting.
* Audiovisual communication protocols to include, but not limited to, AVoIP, VoIP, H.323, SIP, H.264, H.265, H.239, and RS-232.
* Networking infrastructure hardware, software and services to include, but not limited to, cabling, routers, switches, gateways, VLAN, LAN, WAN, firewalls, and wireless protocols
**Skill in**
* Operating and troubleshooting Audio Video technology.
* Microsoft Outlook proficiency.
* Developing written policies and procedures.
* Providing strong customer service and support.
* Troubleshooting hardware and software problems.
* Setting up hardware, software and network access for end users.
* Customizing workstations.
* Support Zoom meetings/webinars to include scheduling, registration page creation, and live event support to include screen sharing management, attendee view selection, managing panelist/participant audio and video, polling selection, and Q&A management.
* Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
* Leadership principles and concepts.
**Ability to**
* Work well within established corporate culture.
* Communicate and assist senior management and other end users with the utilization of our AV equipment and microphones.
* Establish objectives and develop processes and procedures for AV technology.
* Research current technology and make recommendations to management on necessary upgrades.
* Work with customers to evaluate their AV needs and make recommendations accordingly.
* Establish working relationships with senior leadership, department leadership/management, corporate meeting managers/planners, Marketing account managers, Marketing media producers and other miscellaneous customers.
* Partner with other functional areas within the firm to accomplish objectives.
* Coordinate and prioritize all home office classroom utilization and functions.
* Influence, motivate and persuade others to achieve desired outcomes.
* Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
* Communicate effectively, both orally and in writing.
* Establish and maintain effective working relationships at all levels of the organization and outside vendors including negotiating resources.
* Read, comprehend and apply technical information.
* Maintain currency in best practices for AV technology, hardware and software support.
* Ability to lift equipment, including recording gear and cameras, weighing up to 30 pounds, from floor to above waist utilizing proper lifting techniques.
* Adhere to minimal outside interaction during and after normal business hours as it may be required.
* Lead by example.
**Educational/Previous Experience Requirements**
**Education/Previous Experience**
* High School Degree or Equivalent and a minimum of six (6) years' experience in Audio Visual Technology and (2) years' experience with providing Technical Liaison support for PC's and/or other computer operating systems.
* OR ~
* An equivalent combination of experience, education, and/or training approved by Human Resources.
**Licenses/Certifications**
* Certified Technology Specialist (CTS) certification or ability to obtain within 180 days.
* Raymond James Installer Technical Liaison certification or ability to obtain within 180 days.
**Job:** Facilities Management
**Primary Location:** US-FL-St. Petersburg-Saint Petersburg
**Organization** Office Services Admin
**Schedule** Full-time
**Job Shift** Day Job
**Travel** Yes, 5 % of the Time
Under limited supervision, utilizes specialized knowledge and skills obtained through education and experience to provide corporate meeting support for audio and video teleconferencing with remote locations and branch offices. Participates in establishing objectives and developing processes and procedures for AV technology and training of other Office Services staff. Train, assign, and monitor the work of others as it relates to classroom utilization and resources. Researches current technology and makes recommendations to management on necessary upgrades to existing equipment. Works with other home office departments and branches to evaluate their AV needs and make recommendations based on the scope of the project. Responsible for all aspects of scheduling home office classrooms and resources. Provides advanced level software and hardware support to assigned functional area(s) in the acquisition, implementation and operation of end-user applications and serves as liaison with Information Technology. Tasks require originality and ingenuity in making decisions.
**Essential Duties and Responsibilities**
* Sets up audio and video production equipment as needed and assists end user with technical questions or concerns.
* Schedules all home office classrooms and other identified common space and resources to support in-house corporate events.
* Supports, monitors, tests and troubleshoots hardware/software problems for AV infrastructure and Office Services departments.
* Creates written policies for the utilization of our classroom space and audio visual resources to support corporate events.
* Assists presenters and facilitates AV equipment during presentations and events.
* Researches current technology and makes recommendations for upgrades.
* Works with other departments and branches on special requests to evaluate their AV needs.
* Acts as liaison with outside vendors in providing service and support for AV systems.
* Maintains inventory of AV equipment.
* Trains others in the utilization and support of the AV technology for use at the home office campus.
* Provides advanced administrative technical liaison support to assigned functional areas.
* Assists in coordinating software/hardware purchases and moves for assigned functional area.
* Communicates technical information to others.
* Prepares workstation hardware, software and network access for new associates.
* Facilitates network password and virus protection for end users in assigned functional area..
* Provide support for enterprise video collaboration solution, currently Zoom.
* Provide support for enterprise automatic call distribution digital phone solution, currently Verizon Contact Center.
* Performs other duties and responsibilities as assigned.
**Qualifications**
**Knowledge, Skills, and Abilities**
**Knowledge of**
* Audio Video production and postproduction.
* Advanced understanding of audiovisual technology including operations, set up, and troubleshooting of equipment.
* Microsoft Office applications.
* Desktops and laptops with Windows operating systems and Microsoft Office suite and peripherals.
* Mobile devices with iOS and Android operating systems.
* Advanced computer systems maintenance; technical and operational problem solving; including display technologies.
* Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations.
* PC hardware sufficient to install, move and customize workstations.
* Zoom enterprise solution to include Zoom application, Zoom Room, Zoom meeting and webinar capabilities.
* Verizon Contact Center enterprise solution to include general functionality and troubleshooting.
* Audiovisual communication protocols to include, but not limited to, AVoIP, VoIP, H.323, SIP, H.264, H.265, H.239, and RS-232.
* Networking infrastructure hardware, software and services to include, but not limited to, cabling, routers, switches, gateways, VLAN, LAN, WAN, firewalls, and wireless protocols
**Skill in**
* Operating and troubleshooting Audio Video technology.
* Microsoft Outlook proficiency.
* Developing written policies and procedures.
* Providing strong customer service and support.
* Troubleshooting hardware and software problems.
* Setting up hardware, software and network access for end users.
* Customizing workstations.
* Support Zoom meetings/webinars to include scheduling, registration page creation, and live event support to include screen sharing management, attendee view selection, managing panelist/participant audio and video, polling selection, and Q&A management.
* Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
* Leadership principles and concepts.
**Ability to**
* Work well within established corporate culture.
* Communicate and assist senior management and other end users with the utilization of our AV equipment and microphones.
* Establish objectives and develop processes and procedures for AV technology.
* Research current technology and make recommendations to management on necessary upgrades.
* Work with customers to evaluate their AV needs and make recommendations accordingly.
* Establish working relationships with senior leadership, department leadership/management, corporate meeting managers/planners, Marketing account managers, Marketing media producers and other miscellaneous customers.
* Partner with other functional areas within the firm to accomplish objectives.
* Coordinate and prioritize all home office classroom utilization and functions.
* Influence, motivate and persuade others to achieve desired outcomes.
* Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
* Communicate effectively, both orally and in writing.
* Establish and maintain effective working relationships at all levels of the organization and outside vendors including negotiating resources.
* Read, comprehend and apply technical information.
* Maintain currency in best practices for AV technology, hardware and software support.
* Ability to lift equipment, including recording gear and cameras, weighing up to 30 pounds, from floor to above waist utilizing proper lifting techniques.
* Adhere to minimal outside interaction during and after normal business hours as it may be required.
* Lead by example.
**Educational/Previous Experience Requirements**
**Education/Previous Experience**
* High School Degree or Equivalent and a minimum of six (6) years' experience in Audio Visual Technology and (2) years' experience with providing Technical Liaison support for PC's and/or other computer operating systems.
* OR ~
* An equivalent combination of experience, education, and/or training approved by Human Resources.
**Licenses/Certifications**
* Certified Technology Specialist (CTS) certification or ability to obtain within 180 days.
* Raymond James Installer Technical Liaison certification or ability to obtain within 180 days.
**Job:** Facilities Management
**Primary Location:** US-FL-St. Petersburg-Saint Petersburg
**Organization** Office Services Admin
**Schedule** Full-time
**Job Shift** Day Job
**Travel** Yes, 5 % of the Time
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Updated March 14, 2024
Updated March 14, 2024