Help Desk Administrator
Computer technician job in Anchorage, AK
Required Skills & Experience
2-3 years' experience of IT support experience
1-3 years Microsoft background
Strong customer service and communication skills
CGIS Clearance
Job Description
A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively-all while delivering excellent customer service.
Compensation:
$25/hour -
Depending on experience
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law
IT Technical Specialist
Computer technician job in Anchorage, AK
As part of a highly functional team, the IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.
ESSENTIAL DUTIES
Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.
Provides the EUC team with technical expertise in all technologies within EUC's scope.
Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.
Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.
Write and follow documented procedures and encourage knowledge sharing amongst team members.
Maintain a strong Customer Service orientated approach to resolving issues.
Deliver end user support remotely, onsite and over the phone.
Work with remote Vendor support and on-site consultants.
Multi-task in a demanding environment.
Work as part of a global team.
Participate in afterhours work as needed.
Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.
Other duties will be assigned to this position as needed.
REQUIRED EXPERIENCE
5+ years' experience in a Corporate IT role
Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies
PREFERRED EXPERIENCE
ITIL v3 (or higher) Foundations Certification
Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365
Demonstrated understanding of Cyber Security best practices (eg; role-based access control)
Previous experience working in the Oil & Gas industry
Experience working in Alaska
IT Support Specialist
Computer technician job in Alaska
Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Kodiak, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications.
Handle on-site and remote technical issues as needed.
Trouble-shoot network, hardware, software, and application problems.
Responsible for maintaining equipment and replacing non-functional equipment.
Participate in equipment and/or software installations; moves; adds and changes.
Work with other team members on server, client, network, and application-related projects.
Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS.
Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely.
Support the installation and configuration of all end-user software in applicable sites, including many remote offices.
Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.
Assist in providing computer technical support relating to software and hardware problems reported by users.
Maintain IT asset inventory.
Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system.
Installs workstations, laptops, and printers.
Respond in a timely manner to malware incidents, and remediate malware-infected systems.
Demonstrates capacity for prioritization and management in a dynamic environment.
Manage and maintain all onsite audio-visual equipment to include daily testing.
Provide onsite and offsite audio-visual/presentation support for high-profile director meetings.
Provide high-level Board of Director support as needed.
Assist remote offices in troubleshooting Internet and network problems.
Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts.
Add/remove user accounts from security and distribution groups.
Performs other related duties as required.
Lifting up to 75lbs may be required as well as maneuvering under desks and equipment.
Payrate: $24.04 to $28.85 Hourly
Requirements
Strong, technical working knowledge of Windows Operating Systems and Microsoft Office.
Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years).
Must have a strong technical background and a positive attitude.
Must have a willingness to learn new technologies, be a team player, and provide excellent customer service.
Must be self-motivated and be able to work with limited supervision.
Experience troubleshooting computer hardware and software.
Two to five years of technical computer support experience.
Some experience in computer repair.
Experience installing operating systems and applications on desktop and laptop computers.
Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS.
Basic understanding of Active Directory a plus.
Office 365 knowledge a plus.
CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus.
Hands-on experience with Microsoft-based computer hardware.
Excellent troubleshooting and diagnostic skills.
Demonstrated ability to interact with all technical and non-technical members of the organization.
Knowledge of handheld mobile devices such as iPhones, and Android devices.
Strong communication skills, including both verbal and written skills.
SCCM experience preferred.
Computer Field Technician
Computer technician job in Big Lake, AK
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls are paid at $50 each
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Computer technician job in Anchorage, AK
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Temporary Tech Support
Computer technician job in Alaska
Information Technology/Temporary Tech Support
Bargaining Unit: Temporary
Work Year: Varies
Work Day: Varies
Wage: $19.00 per hour
Job Summary
The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II.
Job Requirements
The following are required:
A high school diploma or equivalent.
Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms.
Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users.
Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions.
Must be prepared to work outside normal working hours as required.
Must have own transportation with a current Alaska driver's license and be prepared to use it on company business.
The following are preferred:
A rudimentary understanding of computer connectivity.
Ability to follow directions consistently and thoroughly.
Ability to establish and maintain productive working relationships with others.
Essential Job Functions
Changes printer configurations.
Turns computers on and verifies they are connected to the network.
Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network.
Installs new computers and migrates user files and applications from existing computers.
Physical /Mental Demands
The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment.
The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability.
Work Environment
Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings.
While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Additional Job Information
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments.
Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents.
Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED).
This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information.
The Anchorage School District is an equal employment opportunity employer.
IT Support Specialist
Computer technician job in Anchorage, AK
Job DescriptionDescription:
We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support.
This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment.
While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important.
Key Responsibilities
• Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support.
• Manage user lifecycle processes in Active Directory, Office 365, and other internal systems.
• Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users.
• Deliver both remote and on-site technical support across multiple dealerships.
• Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna.
• Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes.
• Support technology rollouts, dealership openings, and major deployment projects.
• Maintain documentation, ticket updates, and detailed notes to ensure continuity of support.
• Identify recurring issues, propose improvements, and take initiative in finding solutions.
• Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations.
WORKING CONDITIONS/ENVIRONMENTAL FACTORS:
• Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits.
• May encounter moderate noise, cleaning chemicals, or other standard workplace hazards.
• Must be willing to travel locally and occasionally out of state as needed.
PHYSICAL REQUIREMENTS:
• Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces.
• Sitting: Frequently, up to ¾ of the work shift.
• Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs.
• Carrying: Occasionally up to 50 lbs for distances up to 200 feet.
• Bending/twisting: Frequently.
• Climbing: Rarely; may use ladders up to six feet.
• Reaching: Occasionally at all height levels.
• Pushing/pulling: Occasionally up to 30 lbs of force.
• Fine hand manipulation required for repairs and equipment handling.
As the sole IT support on site you will be the only one to carry the equipment to and from placed.
Requirements:
• 1-2 years of hands-on experience in IT support, help desk, or a related technical field.
• Strong customer service and communication skills; able to work professionally with all levels of staff.
• Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies.
• Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration.
• Ability to travel regularly to local dealerships and occasionally out of state.
• Self-motivated with strong multitasking, time management, and organizational abilities.
Preferred Skills:
• Experience with remote support tools and ticketing systems.
• Exposure to networking concepts, firewall interfaces, and escalation workflows.
• Experience supporting multi-site environments.
• CCNA or similar networking knowledge (preferred but not required).
• Comfort working independently as the sole technician supporting a region.
Helpful Knowledge, Skills and Abilities:
Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity
Technical Support Specialist - White Glove Service
Computer technician job in Anchorage, AK
Job Description
Be the first line of defense for our clients' technology needs.
At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver
white glove
service every single time.
What You'll Do
Resolve Support Requests - Respond to 100% of client requests.
Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed.
White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests.
Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized.
Collaboration - Work closely with peers to ensure client needs are fully addressed.
Requirements
What We're Looking For
Must-Have Skills & Experience
2+ years in IT support, help desk, or service desk roles.
Proficiency in Microsoft 365, Windows desktop OS, and basic networking.
Experience with ticketing systems (ConnectWise preferred).
Clear, professional communication with clients and team members.
Strong documentation skills and attention to detail.
Nice-to-Haves
Experience in an MSP or multi-client environment.
Familiarity with remote monitoring and management (RMM) tools.
CompTIA or Microsoft certifications.
Benefits
Hybrid role - office provided, but we want you working with our clients
100% company-paid medical, dental, and vision insurance
401(k) with company contribution
4 weeks of PTO annually, plus 7 paid holidays
Reimbursements for mileage, parking, internet, and cell phone
A no-drama, no-politics environment that values performance and integrity
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
desktop support
Computer technician job in Anchorage, AK
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Deskside Support Representative Onsite Support
Location:
Anchorage, AK
Duration:
1 year with possible extension
Job Description:
·
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
·
Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
·
Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
·
Must have good verbal and written skills, as well as ability to interact positively with clients.
·
Excellent soft skills are a must.
·
Previous retail experience (i.e. Apple Store, Geek Squad) is a plus.
Additional Information
For more information, Please contact
Shubham
************
IT Help Desk Support
Computer technician job in Juneau, AK
Job DescriptionSalary: $25
About the Job
Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers.
When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless.
We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career.
If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving.
Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start.
What Youll Do
Be the first point of contact for customers needing technical assistance
Troubleshoot basic hardware, software, and network issues
Escalate more complex problems to higher-level support when needed
Accurately document your work and track support tickets
Follow up to make sure customer issues are fully resolved
Participate in ongoing training and certification opportunities
What Were Looking For
About 1 year of help desk or technical support experience
(Equivalent college coursework in IT counts too tell us about it!)
A genuine passion for technology and helping people
Strong communication skills and a positive, customer-focused attitude
Basic understanding of Windows, mac OS, and networking fundamentals
A willingness to learn, take training, and grow with our team
Why Youll Love It Here
Plenty of opportunities to learn, grow, and earn certifications
A supportive, collaborative team thats got your back
Hands-on experience with a wide range of technologies
A chance to build your IT career from the ground up
Network Support Technician
Computer technician job in Anchorage, AK
The Aleutian Pribilof Islands Association, Inc. (APIA) is looking for a Network Support Technician in Anchorage, AK. Schedule: On-Site Full-time (37.5 hours per week). APIA is a regional tribal non-profit representing the 13 tribes of and serving the Aleut people in the Aleutian Pribilof Islands Region of Alaska. APIA provides services throughout the Aleutian Pribilof Islands region including health, education, social, behavioral health, employment and vocational training, public safety, environmental, and cultural heritage services. Provide receive timely and effective technical support to APIA end-users. Act as the first point of contact for end-users who are experiencing technical issues. Primary responsibility is providing exceptional customer service while resolving technical issues.
Essential Functions: As the first-level support, provide friendly and efficient first-level Help Desk support to all APIA departments for the resolution of technical issues. To diagnose and resolve hardware and software issues, including desktops, laptops, printers, and software applications. Responsible for installation, setup and configuration of PCs, mobile devices (e.g., smartphones, tablets), printers, and related network hardware and software. Provide remote support technical assistance to end-users remotely, using relevant tools such as Microsoft Teams, Zoom, and remote software tools. Maintain accurate records of user requests, resolutions, and equipment inventory. Perform Routine maintenance tasks such as software updates, patch management, and system backups. Provide timely provisioning of services and privileges for new employees, terminations, promotions, transfers, and name changes, following established departmental procedures. Train end-users in how to use hardware and software effectively. Educate end-users on cybersecurity best practices and identify/report security threats. Collaborate with team members to share knowledge and improve overall support efficiency.
Qualifications: High school diploma or equivalent with some college coursework or technical training in IT support, or a related field required. 2. A+ Certification, Network+, or other IT Certification and experience, preferred. Basic knowledge of computer hardware, operating systems (Windows/mac OS), and Microsoft 365 applications. Prior customer service or help desk experience.
Willingness to travel to support Aleutian Pribilof Islands regional communities and other locations if required. Willingness to work flexible hours, including evenings and weekends as needed. A valid Alaska driver's license and an insurable driving record.
For information about APIA, please see our website at ************** Visit us online to apply for this job and upload your resume online. The online method is preferred; however, you can also send/fax resume and application to Aleutian Pribilof Islands Association, Attn: Chief Human Resources Officer, 1131 East International Airport Road. Anchorage, AK 99518, or fax to ************, or email to ****************. Native preference will be given to qualified applicant pursuant to P.L. 93-638.
Easy ApplyNetwork Support Technician II
Computer technician job in Anchorage, AK
*Candidates must reside within 50 miles of Anchorage, Alaska
$2,500 Hiring Bonus!
GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.
Additional Job Requirements:
This is a mid-level position within the Network Support team. Works under moderate supervision performing more complex tasks as directed, completing routine assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring all technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.
Essential Duties:
Tier I Support:
First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented.
Tier II Support:
First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve. Take ownership of incidents where subject matter expertise and experience is required for diagnosis. High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair. Ability to solve known issues, escalate new issues to Tier III. Mentor and support junior technicians.
Additional Competencies:
Excellent verbal and written communication skills.
Exceptional customer service skills.
Ability to work independently and as a member of a team.
Knowledge and operating skills in legacy and mainstream operating systems.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of two (2) years of experience in a customer service or call center environment. *
Preferred:
Associate degree in telecommunications, computer science, electronics or relevant field.
Experience/knowledge of LAN / WAN Networking.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplyIT Technician
Computer technician job in Homer, AK
Come join our team at Seldovia Village Tribe (SVT)!
Hours: Full-time, 40 hours per week, or part-time is an option
Salary Range: $28 per hour
What You'll Do:
We rely on our IT systems to power the solutions that help our employees be as efficient as possible. We're seeking an IT support person to join us on this journey.
In this role, you will oversee IT systems, assist with upgrades and fixes, and provide training and support as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
Construct, install, and test customized configurations based on various platforms and operating systems.
Be able to travel as needed (usually two to three days per week, day trips) to other communities including to and from Homer / Seldovia by small airplane and sometimes by boat when airplanes are on weather hold. Travel is a day trip, but inclement weather may require an overnight stay.
What You'll Need:
High school diploma, GED, or equivalent
Must have basic computer knowledge and experience with a variety of programs, either through formal education or self-teaching
Proficient in MAC and PC operating systems
Basic understanding of networking and IP addressing.
Preferred but not required: Hands-on hardware troubleshooting experience, and extensive equipment support experience with PC's. Working technical knowledge of current network protocols, operating systems, and standards.
Must be able to successfully pass a pre-employment drug screen and a pre-employment background check including fingerprinting.
What You'll Get (for a full-time position):
11 Paid Holidays per year
12 Days of Sick Leave per year
15 days (3 weeks) of Annual Leave per year (starting accrual, more days with more years of service)
FEHB (Federal Employees Health Benefits) - Health Insurance, a variety of plans to choose from. We pay 100% of employees monthly health insurance premiums! And we pay 50% of the monthly premiums for your spouse and/or children. Insurance is effective the first day of the pay period after we receive your enrollment form.
Dental and Vision insurance available on the first of the month following 90 days of employment.
Group life insurance, minimum benefit is $50,000 and up to 2x your annual salary to a maximum of $250K.
Long term disability insurance
Employer matching 401K, 5% match, effective January 1 or July 1, following one year of employment.
Wellness Incentive Program, up to $300 per calendar year for full-time employees, or $150 for part-time employees, effective after 90 days of employment. Examples of items that can be reimbursed are walking/running shoes, active wear, exercise equipment, gym membership, CSA food boxes and more!
About Us:
Seldovia Village Tribe (SVT) promotes the wellness of our people and communities through healthcare, social services, economic development, education, and cultural enrichment. SVT is a federally recognized Tribe that serves everyone - both Native and non-Native - in the communities of the South Kenai Peninsula, from Seldovia and beyond, including Homer and Anchor Point.
Contact Us:
If you have any questions, or would like further information, please contact Tara at ************ or email *************.
Easy ApplyRefuge Information Technician
Computer technician job in Bethel, AK
Calista CorporationTemporary
The Refuge Information Technician will act as a liaison between the Refuge and one or more villages throughout the Yukon Kuskokwim Delta region and will manage and facilitate communication and collaboration between the Refuge and these Alaska Native stakeholders.
ESSENTIAL FUNCTIONS
Meet with Alaska Native residents and tribal leaders to learn about and understand their concerns, questions, and positions with respect to Refuge programs; community values and interests; traditional subsistence uses of fish and wildlife resources; and historic and current information about wildlife populations and harvest methods. The RIT will then communicate these concerns, questions, interests, traditional uses, and historical perspectives to the Refuge Manager to enable the Refuge to calibrate its cooperative management programs in acknowledgment of this information.
Plan and facilitate meetings between Alaska Native residents and Refuge officials and may coordinate logistics in support of biological projects on the Refuge. These services are critical to advance the interests of all parties in successful collaboration and cooperative resource management.
Communicates with Refuge officials about traditional Alaska Native uses of Refuge lands and stakeholder perspectives on Refuge management programs, research, regulatory actions, Refuge permitting and policies, and other issues that impact Alaska Native stakeholders. The RIT will also communicate Refuge program ideas, concepts, concerns, and plans to Calista and other Alaska Native stakeholders who may be affected by Refuge actions.
Plans, develop, and implement programs and processes to ensure that important information is collected and shared between the Refuge and Alaska Native stakeholders living within and in proximity to the Refuge's boundaries. The RIT will also optimize the use of existing communication structures, including public meetings, educational programs in rural communities and schools, and personal connections, to achieve these goals.
Explains natural resource management laws, regulations, plans, and agreements and the goals of these laws, regulations, plans, and agreements to Alaska Native stakeholders who live on or in proximity to or use Refuge lands. The RIT understands and communicates the effects of laws and agreements of particular significance to Calista shareholders and within the Calista region, including the Migratory Bird Treaty Act (MBTA) and the Alaska Native Migratory Bird Co-Management Council (AMBCC), the Alaska National Interest in Land Conservation Act (ANILCA) and the Regional Advisory Councils established by ANILCA for rural subsistence uses, and the Alaska Native Claims Settlement Act (ANCSA).
Attend important village meetings and tribal council meetings.
Attend regular meetings with the Refuge Manager and staff and provide written and oral reports on Alaska Native stakeholder concerns or other topics of concern and attention, and to receive briefings from the Refuge Manager about Refuge concerns and program updates.
Assist in communication and scheduling for any Government-to-Government consultations between the Refuge, Tribes, and village corporations.
Attend and participate in Refuge staff meeting. This will include attending and presenting the previous year's activities and accomplishments.
Attend Rural Advisory Committee (RAC) meetings convened to recommend subsistence hunting and fishing policies and regulations to the Federal Subsistence Board under ANILCA.
Attend AMBCC meetings during which Alaska Natives and FWS staff discuss co-management relationship and develop regulations for subsistence uses of migratory birds.
Develop outreach materials during federal and state hunting and fishing seasons to educate all stakeholders about regulatory requirements, land permits, and cultural considerations when using Refuge land and resources.
Participate in RIT meetings and workshops.
Assist the Refuge in integrating more Yupik-specific cultural and linguistic content into Refuge education, outreach, and cultural interpretation.
Work with state and federal agencies, Native and non-Native organizations to advocate for policies, laws, regulations, programs, and services that will benefit Calista Shareholders and lands, and advance collaboration with the Refuge.
Assist with interviewing and recommending selection of subsistence waterfowl surveyors, summer hires from the villages, and providers of locally procured services.
Arrange field logistics, coordinate Refuge access to Alaska Native lands, and explain the purpose and scope of Refuge projects to Alaska Natives residing on or near the Refuge.
Arrange, conduct, and participate in outdoor or resource-related activities for youth and community events for all ages such as educational or cultural camps, steel shot clinics, hunter safety courses, Alaska migratory bird calendar contest, GPS training, nature photography, survival skills, and recycling and clean-up efforts.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of and experience with traditional subsistence and other cultural practices specific to the Alaska Native communities of the Yukon Kuskokwim Delta region.
Understanding and recognition of differences between Alaska Native and Western management practices and cultures.
Practical knowledge of traditional Yupik subsistence harvest practices.
Practical knowledge of Western and Alaska Native laws, culture, and customs to compare and contract those customs in communicating concepts to Alaska Native residents and Refuge employees.
Working knowledge of land ownership patterns and Federal and state regulations associated with commercial, sport, and subsistence hunting and fishing.
Experience and skill with oral communications with individuals and groups to clearly and concisely present information on resource management philosophies.
Experience and skill in facilitating and encouraging the flow of ideas and information to make both sides aware of opinions, perceptions, and knowledge of wide range of Alaska Native community members.
Experience and skill with cross-cultural communications on complex concepts such as resource management methods and conservation philosophies.
Ability to develop and maintain rural community networks and manage complex projects.
Strong familiarity of the State of Alaska environmental community.
Ability to provide leadership, counsel, and motivation to foster a team environment.
Ability to facilitate meetings, outreach and communication with project teams, planners and leaders.
Exceptional oral and written communication skills.
Ability to have clear communication and to establish strong relationships with coworkers, staff, clients, and key stakeholders.
Knowledge of the philosophies, principals, practices and techniques of planning, project management, regulatory compliance, and managing client relationships.
Knowledge and understanding of stakeholder tools and techniques.
Knowledge of environmental issues relating to one or more of the following: transportation, air quality and noise, water quality and resources, land use planning, energy and environmental management.
Skill in understanding and utilizing scientific, demographic, environmental, and economic data.
Ability to summarize technical information relevant to environmental issues.
Ability to participate in the development and presentation of environmental projects.
Ability to prepare clear, concise, and competent correspondence, reports, promotional, and educational materials.
Ability to be detail oriented, organized, and proactively follow-up as needed.
Ability to develop and lead presentations and actively facilitate initiatives involving multiple stakeholders, who may have conflicting views.
Willingness to work a flexible schedule and travel frequently.
Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays, and unexpected tasks as assigned.
Ability to speak Yupik.
Ability to operate a motor vehicle in a safe and efficient manner.
MINIMUM QUALIFICATIONS
High School Diploma or equivalent required, associate degree or bachelor's degree in business administration or related field preferred. Experience may be substituted on a year for year basis.
Two to Four years or related experience; combination of living in a remote village and work experience will be considered.
Practical knowledge of Yupik customs, culture, way of life, and subsistence to obtain the trust and acceptance of Alaska Native residents.
Must be able to travel to remote areas using various transportation methods such as plane, boat, or ATVs when needed.
Ability to pass a drug, background, and driving record screening.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is moderate. Work may require occasional weekend and/or evening work and travel to remote areas as needed.
PHYSICAL/VISUAL/MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Auto-ApplyIT Support Specialist
Computer technician job in Anchorage, AK
Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Anchorage, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications.
Handle on-site and remote technical issues as needed.
Trouble-shoot network, hardware, software, and application problems.
Responsible for maintaining equipment and replacing non-functional equipment.
Participate in equipment and/or software installations; moves; adds and changes.
Work with other team members on server, client, network, and application-related projects.
Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS.
Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely.
Support the installation and configuration of all end-user software in applicable sites, including many remote offices.
Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.
Assist in providing computer technical support relating to software and hardware problems reported by users.
Maintain IT asset inventory.
Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system.
Installs workstations, laptops, and printers.
Respond in a timely manner to malware incidents, and remediate malware-infected systems.
Demonstrates capacity for prioritization and management in a dynamic environment.
Manage and maintain all onsite audio-visual equipment to include daily testing.
Provide onsite and offsite audio-visual/presentation support for high-profile director meetings.
Provide high-level Board of Director support as needed.
Assist remote offices in troubleshooting Internet and network problems.
Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts.
Add/remove user accounts from security and distribution groups.
Performs other related duties as required.
Lifting up to 75lbs may be required as well as maneuvering under desks and equipment.
Payrate: $24.04 to $28.85 Hourly
Requirements
Strong, technical working knowledge of Windows Operating Systems and Microsoft Office.
Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years).
Must have a strong technical background and a positive attitude.
Must have a willingness to learn new technologies, be a team player, and provide excellent customer service.
Must be self-motivated and be able to work with limited supervision.
Experience troubleshooting computer hardware and software.
Two to five years of technical computer support experience.
Some experience in computer repair.
Experience installing operating systems and applications on desktop and laptop computers.
Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS.
Basic understanding of Active Directory a plus.
Office 365 knowledge a plus.
CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus.
Hands-on experience with Microsoft-based computer hardware.
Excellent troubleshooting and diagnostic skills.
Demonstrated ability to interact with all technical and non-technical members of the organization.
Knowledge of handheld mobile devices such as iPhones, and Android devices.
Strong communication skills, including both verbal and written skills.
SCCM experience preferred.
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Anchorage, AK
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
desktop support
Computer technician job in Anchorage, AK
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Hi,
Job Title:
Deskside Support Representative Onsite Support
Location:
Anchorage, AK
Duration:
1 year with possible extension
Job Description:
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
Must have good verbal and written skills, as well as ability to interact positively with clients.
Excellent soft skills are a must.
Additional Information
For more information, Please contact
Shubham
************
Computer Field Technician
Computer technician job in Anchorage, AK
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls are paid at $50 each
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Network Support Technician III
Computer technician job in Anchorage, AK
*Candidates must reside within 50 miles of Anchorage, Alaska
$2,500 Hiring Bonus!
GCI's Network Support Technician III will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.
Additional Job Requirements:
This is a high-level position within the Network Support team. Work with minimal supervision performing increasingly more complex tasks, completing assignments on time. Provide first level customer support; assist with the resolution of technical and service trouble reporting issues. Function as the customer advocate ensuring all technical problems and issues are resolved or escalated in a timely manner. Communicate all maintenance and installation activities that may impact services provided to customers to detect, act on, and track all problems. Support and mentor junior technicians.
Essential Duties:
Tier III Support
Troubleshooting, configuration, administrator, and an expert in one or more of the technologies that include the repair of server, network, infrastructure, email, file shares, and other network infrastructure issues. Functions as a subject matter expert (SME), for solving difficult issues, mentor junior technicians and support management.
Additional Competencies:
Outstanding verbal and written communication skills.
Exceptional customer service skills
Ability to work independently and as a member of a team.
Knowledge and operating skills in legacy and mainstream operating systems.
Strong understanding of Information Technology.
Advanced technical skills to support platforms and the complexity of customer networks.
Video conferencing technology and wireless access point troubleshooting experience is preferred.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of four (4) years of combined work experience in customer service, helpdesk, LAN/WAN Networking, Telecommunications. *
Preferred:
Associate degree in telecommunications, computer science, electronics or relevant field.
Experience/knowledge of LAN / WAN Networking.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplyIT Technician
Computer technician job in Homer, AK
Job DescriptionSalary: $28 per hour, DOE
Come join our team at Seldovia Village Tribe (SVT)!
Hours: Full-time, 40 hours per week, or part-time is an option
Salary Range: $28 per hour
What You'll Do:
We rely on our IT systems to power the solutions that help our employees be as efficient as possible. Were seeking an IT support person to join us on this journey.
In this role, you will oversee IT systems, assist with upgrades and fixes, and provide training and support as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
Construct, install, and test customized configurations based on various platforms and operating systems.
Be able to travel as needed (usually two to three days per week, day trips) to other communities including to and from Homer / Seldovia by small airplane and sometimes by boat when airplanes are on weather hold. Travel is a day trip, but inclement weather may require an overnight stay.
What You'll Need:
High school diploma, GED, or equivalent
Must have basic computer knowledge and experience with a variety of programs, either through formal education or self-teaching
Proficient in MAC and PC operating systems
Basic understanding of networking and IP addressing.
Preferred but not required: Hands-on hardware troubleshooting experience, and extensive equipment support experience with PCs. Working technical knowledge of current network protocols, operating systems, and standards.
Must be able to successfully pass a pre-employment drug screen and a pre-employment background check including fingerprinting.
What You'll Get (for a full-time position):
11 Paid Holidays per year
12 Days of Sick Leave per year
15 days (3 weeks) of Annual Leave per year (starting accrual, more days with more years of service)
FEHB (Federal Employees Health Benefits) - Health Insurance, a variety of plans to choose from. We pay 100% of employees monthly health insurance premiums! And we pay 50% of the monthly premiums for your spouse and/or children. Insurance is effective the first day of the pay period after we receive your enrollment form.
Dental and Vision insurance available on the first of the month following 90 days of employment.
Group life insurance, minimum benefit is $50,000 and up to 2x your annual salary to a maximum of $250K.
Long term disability insurance
Employer matching 401K, 5% match, effective January 1 or July 1, following one year of employment.
Wellness Incentive Program, up to $300 per calendar year for full-time employees, or $150 for part-time employees, effective after 90 days of employment. Examples of items that can be reimbursed are walking/running shoes, active wear, exercise equipment, gym membership, CSA food boxes and more!
About Us:
Seldovia Village Tribe (SVT) promotes the wellness of our people and communities through healthcare, social services, economic development, education, and cultural enrichment. SVT is a federally recognized Tribe that serves everyone - both Native and non-Native - in the communities of the South Kenai Peninsula, from Seldovia and beyond, including Homer and Anchor Point.
Contact Us:
If you have any questions, or would like further information, please contact Tara at ************ or email *************.
Easy Apply