End User Device Technician
Computer Technician Job In Anchorage, AK
ManTech is seeking an experience and passionate, career and customer-oriented End User Device Technician to join our team at Alaska . The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. What separates you from other candidates is a demonstration of networking experience, teaming skills, customer interaction, a strong sense of urgency, and a willingness to learn new technologies The responsibilities include but are not limited to the following.
Responsibilities include but are not limited to:
Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
Travel required to support Regional objectives.
Supports refresh, modernization, projects, and STO activities as required.
Travels to support other locations within the area as needed.
Follows proper processes of equipment classification and sanitization.
Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
Minimum Qualifications:
Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + (must obtain within 6 months of start).
Experience or willingness to learn Installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associated cabling work.
Customer facing experience
Preferred Qualifications:
Experience supporting CAN networking requirements.
Experience with a ticketing system.
Quality cabling skills in installation, splicing, and fabrication.
Clearance Requirements:
Must have a current/active TS/SCI w/ Polygraph
Physical Requirements:
Must be able to be in a stationary position more than 50% of the time
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
IT Support Specialist
Computer Technician Job In Alaska
Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Kodiak, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications.
Handle on-site and remote technical issues as needed.
Trouble-shoot network, hardware, software, and application problems.
Responsible for maintaining equipment and replacing non-functional equipment.
Participate in equipment and/or software installations; moves; adds and changes.
Work with other team members on server, client, network, and application-related projects.
Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS.
Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely.
Support the installation and configuration of all end-user software in applicable sites, including many remote offices.
Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.
Assist in providing computer technical support relating to software and hardware problems reported by users.
Maintain IT asset inventory.
Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system.
Installs workstations, laptops, and printers.
Respond in a timely manner to malware incidents, and remediate malware-infected systems.
Demonstrates capacity for prioritization and management in a dynamic environment.
Manage and maintain all onsite audio-visual equipment to include daily testing.
Provide onsite and offsite audio-visual/presentation support for high-profile director meetings.
Provide high-level Board of Director support as needed.
Assist remote offices in troubleshooting Internet and network problems.
Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts.
Add/remove user accounts from security and distribution groups.
Performs other related duties as required.
Lifting up to 75lbs may be required as well as maneuvering under desks and equipment.
Payrate: $24.04 to $28.85 Hourly
Requirements
Strong, technical working knowledge of Windows Operating Systems and Microsoft Office.
Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years).
Must have a strong technical background and a positive attitude.
Must have a willingness to learn new technologies, be a team player, and provide excellent customer service.
Must be self-motivated and be able to work with limited supervision.
Experience troubleshooting computer hardware and software.
Two to five years of technical computer support experience.
Some experience in computer repair.
Experience installing operating systems and applications on desktop and laptop computers.
Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS.
Basic understanding of Active Directory a plus.
Office 365 knowledge a plus.
CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus.
Hands-on experience with Microsoft-based computer hardware.
Excellent troubleshooting and diagnostic skills.
Demonstrated ability to interact with all technical and non-technical members of the organization.
Knowledge of handheld mobile devices such as iPhones, and Android devices.
Strong communication skills, including both verbal and written skills.
SCCM experience preferred.
Computer Field Tech Position- Fairbanks AK
Computer Technician Job In Fairbanks, AK
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $50 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Information Systems Technologist I
Computer Technician Job In Alaska
The Information Systems Technologist I (DRTS) supports the Army Training Aids, Devices, Simulators and Simulations Maintenance Program (ATMP) contract at Fort Greely, Alaska. Secondary job requirements will be to assist employees with using computer systems. Occasionally perform tasks that include setting up networks, troubleshooting hardware/software issues and training users on new systems. Tasks will vary from Range Shift Lead to information systems specialists. In general, this employee is responsible for providing end-user support for software applications and other computer-related systems. This includes assisting other employees within your company or outside customers. The IST may also supervise the day-to-day work performance of a specific work team supporting Live Fire rotations.
Job duties include:
Ensure the BAX is prepared and correctly established/checked for each rotation.
Ensure accurate, timely and complete entries into the AWARE Management Information System (MIS).
Conduct daily analysis of employee performance of work orders and status of repair parts requisitions using the AWARE MIS.
Supervise and enforce safety requirements and standards, and quality requirements and standards.
Supports quality / ISO, security and safety training programs.
Safeguards all assigned equipment issued by PULAU Corporation against loss, theft, and damage.
Will be cross trained to support other TADSS and may be assigned tasks to support other ATMP contract equipment on the installation.
Requirements
Experience in computer technical development.
Must have the ability to multi-task multiple missions.
Must be able to QA/QC player unit installs, target maintenance, network system, downrange network system, and all wireless network.
Must be able to wear appropriate personal protective equipment and lift a maximum of 50 lbs and carry at least 100ft.
Must be able to obtain/maintain a valid driver's license and Post driving privileges.
Must be able to read and understand manufacturers' manuals or technical documents.
Must be able to obtain a Government Common Access Card (CAC).
High School diploma or equivalent.
Must be a U.S. citizen.
BENEFITS
PULAU offers a comprehensive benefit package to employees that includes medical, dental, and vision coverage, dependent health coverage, basic and supplemental life insurance, disability insurance and flexible spending accounts. Our 401k plan is available to enroll at any time with immediate vesting in employer matching contributions. We observe 11 federal holidays and offer paid vacation and paid sick time.
PULAU is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.
Returning Coach/Advisor or New Coach/Advisor - Certified/Support In Building Only 2024-25
Computer Technician Job In Alaska
Co-Curricular/Returning Coach
School Year
Salary
Status
Range
# of Days
Hrs/Days or FTE
School
Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.
Technology Support Technicians
Computer Technician Job In Alaska
Substitute/Temporary OR Less than 15hrs/wk
Date Available: ASAP
Closing Date:
Open Until Filled
Note: Unless otherwise stated, all vacancies with a specific closing date close at 9:00 PM Alaska time.
This is an ongoing recruitment. After an application is submitted, the Director of User Services will contact applicants for interviews on an as-needed basis.
Job Summary: The Technology Support Technician provides level-one support, including ticket-based phone, email, and walk-in assistance. The role also supports audio-visual equipment and streams Board of Education meetings.
Hourly rate: $22.00
Work hours: Substitute employees are employed on an as-needed, on-call, day-to-day basis and are not guaranteed work on a regular basis.
Benefits: There are no benefits associated with this position.
For more information, contact Tony Taylor, Director of User Services, at ****************************.
Applicants must attend orientation and be approved by human resources prior to working.
Technology Support Technicians
Computer Technician Job In Alaska
Substitute
Date Available: ASAP
Manh Choh IT Technician
Computer Technician Job In Alaska
The Manh Choh Project is a greenfield gold deposit in eastern Alaska being developed with ore being hauled to Kinross' Fort Knox mine north of Fairbanks for processing. The mine site is located in the Tetlin Hills, approximately 250 miles southeast of Fort Knox and 10 miles southeast of Tok. Production is expected to begin in 2024.
Job Description
Requires skilled work and knowledge of repairing Windows and Linux server/desktop operating systems, network installation, and maintenance which includes wireless networks and security of LAN/servers/network domains. Install, upgrade, repair, and configure desktop computer hardware, software, and accessories to support a 100+ computer/server network. Work with users to identify solutions and optimize computer performance in compliance with company policy and practice. Responsible for daily operations of data backups on servers. Work on telephone system. Perform independent job assignments as directed by Fort Knox I.T. Supervisor. This position is located in Tok, AK.
Job Responsibilities
Operate servers to include file/folder security setup and create user accounts.
Establish and modify network connectivity including VLAN's and wireless.
Perform daily operations for data backups.
Configure, install, and deploy both wired and wireless devices.
Prepare instructional material for end users; provide training.
Punctuality and regular attendance are required.
Compliance with all company policies and procedures, including, but not limited to, safety, confidentiality, and environmental policies.
Meet or exceed established performance expectations set by management.
Possession of a valid driver's license issued by the state.
Work without significant risk of harm to self or others.
Performs other duties as assigned
Education and Experience
High school diploma or equivalent preferred. Employee must have sufficient education to read and write instructions, perform simple mathematical calculations, and keep records.
Proficient with Windows desktop and server operating system software.
Bachelor of Science in computer science - Preferred.
Certifications to include Comp TIA Net+, MCSA, and MCSE - Preferred.
Two years' hands-on experience in technical support for hardware and software - Preferred.
Proficient with VMware ESXi - Preferred.
Familiarity with common desktop software applications with emphasis on Microsoft Office Suite.
Skills
Must be able to follow all department SOPs.
Must be detail oriented.
Must have solid verbal and written communication skills.
Must be a self-starter with the ability to work with others in a team environment.
Ability to function within the qualifications outlined in the attached physical demands sheets.
Must be available for shift work, overtime, holidays, and weekends.
Progression through wage scale is contingent upon satisfactory completion of attached checklists.
Reporting Relationships
This position will report to the Fort Knox I.T. Supervisor
Legislative Requirements Background Check required Language Requirements EnglishTravel Requirements Travel not required, only exceptionally
The Manh Choh Project is a greenfield gold deposit in eastern Alaska being developed with ore being hauled to Kinross' Fort Knox mine north of Fairbanks for processing. The mine site is located in the Tetlin Hills, approximately 250 miles southeast of Fort Knox and 10 miles southeast of Tok. Production is expected to begin in 2024.
Wells Support Technician (Seasonal, CDL Required) - Alpine - Well Support Group
Computer Technician Job In Alaska
*** This is a temporary seasonal, BENEFITED position expected to start on or around November 2024, and to be complete on or around May 2025. ***
***Benefits include HEALTH, DENTAL, VISION, 401K, and other SUPPLEMENTAL INSURANCE. ***
ABOUT AES: WINNER OF THE BEST PLACE TO WORK BY ALASKA BUSINESS MAGAZINE IN 2023 & 2024
ASRC Energy Services, LLC (AES) is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) family of companies. ASRC is a private, for-profit corporation that is owned by and represents the business interests of its approximately 13,000 Iñupiaq shareholders. As the largest Alaskan-owned company employing over 15,000 people worldwide, ASRC and its subsidiaries are poised for the next era of growth with continued dedication to providing maximum benefit to our shareholders.
Wells Support Technician (Seasonal, CDL Required) - Alpine - Well Support Group JOB SUMMARY
The Wells Support Technician plays a crucial role in facilitating all phases of well operations, ensuring efficiency and safety in various activities such as slick line, electric line, coiled tubing, formation fracturing, and well stimulation. This position involves the construction and installation of hard lines, job setup, and the decommissioning of equipment, including tanks, chokes, valves, manifolds, and well head attachments. The technician will also be responsible for pressure testing and managing the installation and removal of blinds and piping.
In addition to technical tasks, Wells Support Technicians will operate heavy equipment, including vacuum trucks, tankers, and super suckers, to support operations effectively. A valid Class A CDL with Hazmat and Tanker endorsements is required for this role. The position may also involve assisting other teams and departments, contributing to overall facility and operational support. Strong problem-solving skills, attention to detail, and a commitment to safety are essential for success in this dynamic and challenging environment.
ESSENTIAL DUTIES
• Must be familiar with hardline set ups, wire line and coiled tubing rig ups, tanks, and consequent monitoring of fluid levels.
• Must be familiar with heavy equipment support to include rigging and securing loads, triplex, and diaphragm pumps.
• Able to perform work in cold and extreme weather conditions.
• Must be willing to work either day or night shift as needed.
• Must be familiar and able to operate Vac trucks, Tankers, Super Suckers, and driving on ice roads to include ice covered gravel pads.
• Must be familiar with wells, wire line, down-hole pumping, drilling fluid support loading and unloading liquids to include water, seawater, brine, mud, diesel and crude oil under fluid transfer guidelines and procedures.
• Must be familiar with monitoring chokes, tanks, gauges on flow back and coil tubing rig ups.
• Must be familiar with performing pressure testing of hard line, pipe systems, freeze protection, and provide general support of well head work using hand tools, wrenches, and various electric and pneumatic tools.
• Must be able to work closely with others in a team environment.
• Driving record must meet Company requirements.
• Perform other duties as assigned.
• Comply with Company and customer policies and procedures.
• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.
REQUIRED EXPERIENCE
• A valid (U.S issued, Alaska compliant) Class A CDL with Tanker and Hazmat endorsements is required.
• A current DOT Medical Card is required.
• A High School Diploma or GED is required.
• The ability to work 84 hours a week on a 3x3 rotation is required.
• A North Slope Training Cooperative (NSTC) safety training certification is required.
• A minimum of five (5) years' experience operating Vac-Trucks, Tankers, Super-Suckers, and driving on ice roads is required.
• A minimum of three (3) years of direct experience in a Wells Support role is required.
PREFERRED QUALIFICATIONS
· Five (5) or more years' experience working in a Construction/Industrial setting, the Oil and Gas/Petrochemical industry, and/or the North Slope/Arctic environment is preferred.
If you are an ASRC Shareholder looking for exciting training opportunities within AES, Click here to learn more about the Nutaaq program.
TOTAL REWARDS
ASRC Energy Services, LLC (AES) is proud to offer a competitive benefits package aligned with our core ASPIRE values. Our benefits are designed to attract and retain the best talent. Our total rewards program supports the health and well-being of employees and their families.
What We Offer:
• Medical Insurance: We offer comprehensive medical plans through the Federal Employee Health Benefits Plan (FEHB).
• Dental and Vision Insurance: We offer two comprehensive dental plans.
• 401K: 401K plan up to 4% match with immediate vesting after 2 pay periods.
• Employee Assistance Program (EAP): All employees and their household have access
Desktop Technician III
Computer Technician Job In Juneau, AK
The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will perform administration for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education. All duties and responsibilities are performed in accordance with the Mission, Vision, and Core Values of Cayuse
**About Cayuse Native Hawaiian Veterans, LLC:**
CNHV delivers strategic services & solutions to our clients. Our diverse business lines, workforce, and projects have extended across all 50 states, 4 U.S. Territories, & 19 foreign countries, bringing added value to our customers to deliver services on-time and on-budget. CNHV is dedicated to building mutually beneficial partnerships and relationships with our customers. CNHV will mobilize the right people, skills and technologies to help our clients achieve their goals by doing the right thing, the right way, the first time.
**Responsibilities**
+ Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
+ Providing technical and user support, with a strong focus on the customer experience.
+ Reset passwords and manage user and device objects within Active Directory
+ Apply patches, upgrades, and enhancements as they are approved by the customer.
+ Perform software installations and troubleshooting for software issues, working with software vendors when needed.
+ Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
+ Imaging and configuring computers to the customer's specifications and standards and deploying equipment to users.
+ Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
+ Configure and connect devices to secure, managed networks, and the access protocols required for user connection and use.
+ Configure and manage VoIP handsets and work with the appropriate team or vendor when there are system issues.
+ Perform monitoring of all upgrades and enhancements
+ Perform detail-oriented log reviews and troubleshooting.
+ Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
+ Mentor and support junior Desktop Technicians.
+ Other duties as assigned
**Qualifications**
Minimum Qualifications:
+ A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
+ An Associate degree or higher is preferred, but education requirements can be offset by experience.
+ Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.
+ Working knowledge of managing users and device objects within Active Directory.
+ Ability to support Microsoft operating systems.
+ Working knowledge of general office software such as Microsoft Office and Microsoft 365 suites.
+ The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education (similar software or general business application support is acceptable).
+ Ability to work with minimal guidance.
+ Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
+ Suitability to obtain Public Trust status through a detailed government background investigation.Ability to obtain and maintain Public Trust Clearance.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Minimum Skills:
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Excellent verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Strong customer service and de-escalation skills.
+ Ability to handle sensitive and confidential information appropriately.
+ Shall have the requisite skills, expertise, and experience to perform the requirements of each task. Must be extremely detail-oriented and well-organized.
+ Ability to research and learn new software as the situation dictates.
+ Must be computer literate with proficiency and working knowledge of common database and reporting tools.
**Reports to** **:** Project Manager
**Working Conditions**
+ Professional office environment
+ On-site in a professional office environment.
+ Traditional work schedule, Mon-Friday, core hours.
+ Must be physically and mentally able to perform duties while standing for extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at a computer screen.
+ Must be able to lift up to 75lbs.
+ Must be able to stand, sit, walk, bend, lift, climb, and crawl.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**Pay Range**
USD $27.00 - USD $29.00 /Hr.
Submit a Referral (***********************************************************************************************************************************
**Location** _US-AK-_
**ID** _102682_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Public Trust_
Computer Technician Field Support - (Part-Time; ANCHORAGE, AK)
Computer Technician Job In Anchorage, AK
Job Description Computer Hardware Repair Technician (Part-Time; Averaging 10 hrs/wk) Responsible for performing on-site (mostly commercial businesses, some residential consumer) installation, maintenance, repair and/or installations of desktop products; may include - PC workstations, laptops, printers, terminals and associated devices. May also upgrade existing systems and conduct routine maintenance activities. Ensures compliance with company technical and quality standards/procedures, as well as the highest degree of customer satisfaction, at all times. DETAILS
Part time - Averages approximately 10 - 20 hours per week, hours are not guaranteed, hours worked are hours paid
RATE: $16 - $20/hr (DOE)
Location: Base Support City ANCHORAGE, AK - travel to local Client sites in the Anchorage, AK area (approximate 60+ mile radius)
Hours of Operation:
Generally 8:00AM to 6:00PM, but there will be instances in which service is required outside of those hours
Monday thru Sunday availability is required, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed
Response Time: Same Day or Next Day support is required as we are servicing Retail, Financial, and Insurance industry accounts
Additional Details:
Averages approximately 10 - 20 hours per week ; but number of hours per week are not guaranteed, hours worked are hours paid
Hourly rate: $16 - $20.00 per hour (depending on experience and existing certifications) ; no benefits
Travel Time reimbursement "PORTAL TO PORTAL": drive time is paid at the same hourly rate as On-site repair time (subject to evaluation by Elite mapping software)
Mileage reimbursement "PORTAL TO PORTAL": $0.34/mile driven (subject to evaluation by Elite in-house mapping software
PHYSICAL REQUIREMENTS: The physical demands described are those which must be met by an employee to successfully perform the essential functions of this job. The person in this position must be able to:
Frequently talk, hear and see
Frequently use hands to handle objects, tools or controls
Regularly stand, walk, reach with hands and/or arms, and sit - all for long periods of time
Ability to lift up to 50 pounds
Frequently be able to read computer terminal screen and use keyboard
Ability to stand upright to repair equipment for possible long periods of time
Ability to crawl on the floor getting behind and/or under office furniture and/or equipment
Temporary Tech Support
Computer Technician Job In Alaska
Information Technology/Temporary Tech Support
Bargaining Unit: TEMPORARY
Work Year: Temporary position
Work Day: Hours vary per day
FTE: Temporary position
Salary: $16 per hour
Job Summary
The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II.
We are not actively hiring for any projects at this time.
Job Requirements
The following are required:
A high school diploma or equivalent.
Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms.
Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users.
Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions.
Must be prepared to work outside normal working hours as required.
Must have own transportation with a current Alaska driver's license and be prepared to use it on company business.
The following are preferred:
A rudimentary understanding of computer connectivity.
Ability to follow directions consistently and thoroughly.
Ability to establish and maintain productive working relationships with others.
Essential Job Functions
Changes printer configurations.
Turns computers on and verifies they are connected to the network.
Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network.
Installs new computers and migrates user files and applications from existing computers.
Physical/Mental Demands
The physical demands of this job require frequent standing, walking, sitting, speaking, and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment.
The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with qualified physical or mental disabilities.
Work Environment
Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings.
While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Additional Job Information
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments.
Anchorage School District employees must possess the ability to read and write in English. This includes the ability to communicate in English with school staff, coworkers, and the public. Employees must also have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents.
Offers of employment are contingent upon completion of a satisfactory criminal background check.
This position may be required to work in ASD facilities on the military installations (JBER). Please visit ************************************* for additional information.
The Anchorage School District is an Equal Opportunity Employer.
Desktop Technician III
Computer Technician Job In Anchorage, AK
The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will perform administration for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education. All duties and responsibilities are performed in accordance with the Mission, Vision, and Core Values of Cayuse
About Cayuse Native Hawaiian Veterans, LLC:
CNHV delivers strategic services & solutions to our clients. Our diverse business lines, workforce, and projects have extended across all 50 states, 4 U.S. Territories, & 19 foreign countries, bringing added value to our customers to deliver services on-time and on-budget. CNHV is dedicated to building mutually beneficial partnerships and relationships with our customers. CNHV will mobilize the right people, skills and technologies to help our clients achieve their goals by doing the right thing, the right way, the first time.
Responsibilities
Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
Providing technical and user support, with a strong focus on the customer experience.
Reset passwords and manage user and device objects within Active Directory
Apply patches, upgrades, and enhancements as they are approved by the customer.
Perform software installations and troubleshooting for software issues, working with software vendors when needed.
Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
Imaging and configuring computers to the customer's specifications and standards and deploying equipment to users.
Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
Configure and connect devices to secure, managed networks, and the access protocols required for user connection and use.
Configure and manage VoIP handsets and work with the appropriate team or vendor when there are system issues.
Perform monitoring of all upgrades and enhancements
Perform detail-oriented log reviews and troubleshooting.
Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
Mentor and support junior Desktop Technicians.
Other duties as assigned
Qualifications
Minimum Qualifications:
A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
An Associate degree or higher is preferred, but education requirements can be offset by experience.
Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.
Working knowledge of managing users and device objects within Active Directory.
Ability to support Microsoft operating systems.
Working knowledge of general office software such as Microsoft Office and Microsoft 365 suites.
The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education (similar software or general business application support is acceptable).
Ability to work with minimal guidance.
Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
Suitability to obtain Public Trust status through a detailed government background investigation.
Ability to obtain and maintain Public Trust Clearance.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Minimum Skills:
Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Strong customer service and de-escalation skills.
Ability to handle sensitive and confidential information appropriately.
Shall have the requisite skills, expertise, and experience to perform the requirements of each task. Must be extremely detail-oriented and well-organized.
Ability to research and learn new software as the situation dictates.
Must be computer literate with proficiency and working knowledge of common database and reporting tools.
Reports to: Project Manager
Working Conditions
Professional office environment
On-site in a professional office environment.
Traditional work schedule, Mon-Friday, core hours.
Must be physically and mentally able to perform duties while standing for extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at a computer screen.
Must be able to lift up to 75lbs.
Must be able to stand, sit, walk, bend, lift, climb, and crawl.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range USD $27.00 - USD $29.00 /Hr.
Internship - IT Technician
Computer Technician Job In Soldotna, AK
Alaska Christian College MINISTRY EXPECTATIONS:
Alaska Christian College esteems our students and co-workers and values each as members of our community of faith. Students, faculty, staff, visitors, and vendors are all considered customers and it is the duty of each employee, regardless of their position, to perform to a high level of customer service. All employees are encouraged to develop meaningful relationships with students and other staff to promote the mutual growth of deeper whole-life discipleship.
JOB TITLE: IT Technician Internship
DEPARTMENT: Operations
REPORTS TO: Director of IT
STATUS: Full-Time, Stipend (Grant Funded), Exempt
Start: May 2025
PURPOSE: Will oversee all information technology issues on campus. Will also develop meaningful relationships with students to lead these individuals toward meeting their educational goals.
RESPONSIBILITIES:
Works with the Director of IT to oversee daily technology needs of the entire
Maintains the IP phone systems, webpage, computer systems, network, switches, routers, firewall, printers, and maintenance of all related equipment.
Manages the backup, security, and user help
Develops computer information resources, provides data security and control, and disaster recovery.
Manages the technology supplies and equipment of the college (computers, audiovisual equipment, sound system, etc.).
Administration of windows servers, windows computers, network, email (G-Suite) and
Ability to support campus audio-visual needs and sound
Implement systems and procedures to protect and recover ACC's technology infrastructure and data from various levels of disaster.
Securing campus network and computers and providing security training for faculty and
Provides help desk support for faculty, staff and students during regular work hours and on occasion at other times.
Purchasing and managing support contracts and software
Purchasing and maintenance of hardware, including network devices and wiring, servers, laptops, desktops and printers.
Maintains a clean, safe, and unobstructed
Participate in other ministry opportunities as agreed
Carries out other duties as
SUPERVISORY RESPONSIBILITIES:
Student Workers
MINISTRY EXPECTATIONS: Alaska Christian College esteems our students and co-workers and values each as members of our community of faith. Students, faculty, staff, visitors, and vendors are all considered to be customers and it is the duty of each employee, regardless of their position, to perform to a high level of customer service. All employees are encouraged to develop meaningful relationships with students and other staff to promote the mutual growth of deeper whole-life discipleship.
REQUIREMENTS:
Must have significant computer technology education and demonstrated experience. Certification and/ or equivalent field experience may substitute for a degree
Must have knowledge of computer hardware and software, including applications, licensing, and administration/configuration.
Must have knowledge of network hardware and software, including firewall configuration, network configuration, and security for both wired and wireless
Must be able to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Must have good communication skills, both verbal and written and be able to work well with users with varying technical skills, especially those with minimal technical skills.
Must understand and maintain the confidentiality of all information seen or
Detail-oriented, with a high degree of accuracy and skill in all work
Functions well in a cross-cultural environment has a teachable attitude, and is willing to be a team player.
Must be able to work independently and show good
Must have knowledge of Microsoft products, including Windows Server/domain, Windows, and Office products as well as Microsoft licensing and the Google Suite of
Must be able to work well with various
Must be organized, efficient, and show good time management
Must be reliable and dependable with regular, timely
Must be willing to agree to and sign a statement of Evangelical Covenant
Must be able to pass a background check
PLEASE NOTE: ACC is a religious organization; to be considered for an interview, candidates should submit a short statement of faith along with their application materials, and once hired, employees are required to sign a document agreeing with the Evangelical Statement of Faith and Affirmations. The Covenant Affirmations can be found here: ************************* content/uploads/sites/2/2011/02/2-Covenant-Affirmations.pdf.
General Internship Guidelines
The internships will be 40 hours a week.
The internship begins May 2025 and concludes in May 2026.
Must be between the ages of 18 and 28 years old at the acceptance of the internship.
College graduate preferred.
Interns will have 15 days off for a 12 month internship and 11 days off for a 9 month internship.
The supervisor will set working hours.
Interns will be given a stipend of $1566.66 month, paid bi-weekly payroll.
At the completion of the internship in May, interns who complete the entire program will receive an additional $100 for each month they participate.
Housing included.
Limited meal plan included.
Interns will be supervised by the directors in the area which they intern.
Composition and documentation of a professional development plan.
Most work will be on campus with some local, statewide, and national travel involved.
October Attendance at Murdock Trust's annual Vision and Call internship conference.
September and February attendance at bi-annual CYAK young adult retreat.
Weekly meetings and coursework with the project advisor.
Must be willing to agree to and sign a statement of Evangelical Covenant Affirmations and Acknowledgement of the Covenant Affirmations and ABHE statement.
WORKING CONDITIONS: These duties will be conducted in an office environment with limited exposure to hazardous materials. The majority of the shift will be spent seated and working on a computer. Must have adequate sight to meet the responsibilities of the job. Must be able to lift 40 pounds on an occasional basis.
DRESS CODE: Within the office, “business casual” dress is expected. Jeans are acceptable as long as they are clean and well-kept. If any questions arise regarding what is appropriate, speak with the supervisor.
STATEMENT OF UNDERSTANDING: This job description is intended to describe the general nature of the work being performed by the person assigned to this position and does not state or imply that it is all-inclusive. Other duties and responsibilities may be added with consideration of the job requirements and skills needed and can be changed verbally or in writing at the discretion of the job's immediate supervisor.
NANA SHAREHOLDER COLLEGE INTERNSHIP - NANA North Information Technology (IT) Intern Paid Internship
Computer Technician Job In Anchorage, AK
Under general supervision, provide technical desktop software and hardware problem resolution to all NDCCG (NANA Development Corporation Commercial Group) computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed. Pass more complex end-user problems on to 2nd level IT support; conduct hardware and software inventory; and perform related work as required. This position does not provide travel or housing for the intern. No specific major is required for this position.
Internships will run from June 2
nd
- August 3
rd
.
Responsibilities
Identifies, diagnoses, and resolves Tier-I problems for users of NANA's computer software and hardware, in a call center environment; communicates solutions to end-users.
Provides one-on-one end-user problem resolution over the phone or with remote control software on user's hardware and software.
Delivers, sets up, and assists in the configuration of end-user computer hardware, software and peripherals.
Diagnoses and resolves end-user printer problems, computer hardware problems, and e-mail, Internet and local-area network access problems.
Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Assists 2nd and 3rd level IT technicians in creating materials for end-user frequently asked questions (FAQs).
Qualifications
Applicants must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder. In accordance with NANA's Shareholder Preference Hiring Policy, priority will be given to NANA Shareholder first, followed by shareholder descendants.
Must be 18 years or older.
Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education.
Must be able to provide legal documentation for your eligibility to work in the US
Desire to work in Information Technology field with High School course work in Information Technology
Basic technical knowledge of network and PC operating systems.
Basic technical knowledge of current desktop/laptop hardware, protocols, and standards.
Basic application support experience with Microsoft software and technologies
Professional and courteous demeanor at all times
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.
Working Conditions and Physical Requirements
Weather: Indoors - environmentally controlled; requires most or all work to be done inside.
Noise level: The noise level in the work environment is usually that of a standard office atmosphere.
Description of environment: Office building with standard office environment.
Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
Travel: No
Competencies
Customer Service - Responds promptly to customer needs; solicits feedback to improve service; responds to request for service and assistance; meets commitments in a timely manner.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
The position requires reading, detailed work, problem solving, interactions with other companies including other NANA companies, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, will require the employee in the position to manage multiple concurrent tasks, and handle constant interruptions.
NANA SHAREHOLDER COLLEGE INTERNSHIP - NANA Worley Information Technology (IT) Intern Paid Internship
Computer Technician Job In Anchorage, AK
NANA Worley/NANA Shareholder college internships are between 24- 40 hours per week, continue for a minimum 8 weeks and will start in early June. Longer duration internships and an earlier start date is possible for the right candidate.
Summary
This position installs, configures and troubleshoots computer desktop systems and associated assemblies. Provides support to operational computer desktops by performing the following duties.
Internships will run from June 2
nd
- August 3
rd
.
Responsibilities
Assembles and configures desktop components and associated peripherals.
Sets up and maintains basic desktop hardware systems and provides assistance to the ICT Department Supervisor.
Performs desktop troubleshooting to isolate and diagnose common hardware and software problems.
Upgrades desktop hardware and software components as required.
Provides users with desktop technical support as well as support with phones, printers, copiers and plotters.
Responds to needs and questions of users concerning their use of desktop resources.
Installs and tests necessary software and hardware.
Qualifications
Must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder. In accordance with NANA's Shareholder Preference Hiring Policy, priority will be given to NANA shareholders first, followed by shareholder descendants.
Must be 18 years or older.
Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education.
Be declared in a major/program of Information Technology or a closely related field.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of managers, clients or employees of organization.
Math Ability:
Ability to calculate figures and amounts such as fractions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Word, word processing software, and MS Excel spreadsheet software.
Certificates and Licenses:
No certifications required.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Preferred Qualifications
A valid driver's license and an acceptable driving record for the past three (3) years to be eligible under NANA's vehicle insurance policy.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical
Synthesizes complex or diverse information;
Collects and researches data;
Uses intuition and experience to complement data;
Designs workflows and procedures.
Design
Generates creative solutions;
Translates concepts and information into images;
Uses feedback to modify designs;
Applies design principles;
Demonstrates attention to detail.
Problem Solving
Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.
Technical Skills
Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Shares expertise with others.
Interpersonal
Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.
Oral Communication
Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in meetings.
Team Work
Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build moral and group commitments to goals and objectives;
Supports others' efforts to succeed;
Recognizes accomplishments of other team members.
Written Communication
Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.
Strategic Thinking
Develops strategies to achieve long-term success.
Safety and Security
Observes safety and security procedures.
Working Conditions and Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk; use hands to finger, handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Network Support Technician II
Computer Technician Job In Anchorage, AK
GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
This Technician role is eligible for a $2,500 Hiring Bonus for new hires!
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.
Level Definition
Position Title: Network Support Technician II
Grade: T04
Additional Job Requirements:
This is a mid-level position within the Network Support team. Works under moderate supervision performing more complex tasks as directed, completing routine assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring all technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.
Essential Duties:
Tier I Support:
First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented.
Tier II Support:
First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve. Take ownership of incidents where subject matter expertise and experience is required for diagnosis. High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair. Ability to solve known issues, escalate new issues to Tier III. Mentor and support junior technicians.
Additional Competencies:
Excellent verbal and written communication skills.
Exceptional customer service skills.
Ability to work independently and as a member of a team.
Knowledge and operating skills in legacy and mainstream operating systems.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of two (2) years of experience in a customer service or call center environment. *
Preferred:
Associate degree in telecommunications, computer science, electronics or relevant field.
Experience/knowledge of LAN / WAN Networking.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.
Required at ALL Levels
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Field Service Technician
Computer Technician Job In Alaska
Who we are:
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Working as a Service Technician you can expect:
Full time schedule, working 40 hours a week
Full benefits, competitive pay, and uncapped commissions
Opportunity for training, development, and promotion
Excellent corporate discounts
Employee recognition and rewards program
Regular business hours. We value work/life balance.
Competitive PTO and Paid Holidays
If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.
What's the opportunity:
Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients.
What will you do:
Provide service and customer support during field visits or dispatches.
Manage all on site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company's filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities; reading professional publications.
Build positive relationships with customers.
Works as part of a cohesive team within the shop to meet customer needs.
Follows all safety practices of the organization when completing work assignments.
Helps to maintain company vehicles, inventory and tools in proper working condition.
Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership.
Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed.
What you bring to the table:
Must possess a valid driver's license
Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
What can DEX provide to you:
Opportunity, career development and personal growth
In house training
Company culture where we celebrate our team members
A place where you can stop going to work and you can start building your career
The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Refuge Information Technician
Computer Technician Job In Bethel, AK
Calista CorporationTemporary
The Refuge Information Technician will act as a liaison between the Refuge and one or more villages throughout the Yukon Kuskokwim Delta region and will manage and facilitate communication and collaboration between the Refuge and these Alaska Native stakeholders.
ESSENTIAL FUNCTIONS
Meet with Alaska Native residents and tribal leaders to learn about and understand their concerns, questions, and positions with respect to Refuge programs; community values and interests; traditional subsistence uses of fish and wildlife resources; and historic and current information about wildlife populations and harvest methods. The RIT will then communicate these concerns, questions, interests, traditional uses, and historical perspectives to the Refuge Manager to enable the Refuge to calibrate its cooperative management programs in acknowledgment of this information.
Plan and facilitate meetings between Alaska Native residents and Refuge officials and may coordinate logistics in support of biological projects on the Refuge. These services are critical to advance the interests of all parties in successful collaboration and cooperative resource management.
Communicates with Refuge officials about traditional Alaska Native uses of Refuge lands and stakeholder perspectives on Refuge management programs, research, regulatory actions, Refuge permitting and policies, and other issues that impact Alaska Native stakeholders. The RIT will also communicate Refuge program ideas, concepts, concerns, and plans to Calista and other Alaska Native stakeholders who may be affected by Refuge actions.
Plans, develop, and implement programs and processes to ensure that important information is collected and shared between the Refuge and Alaska Native stakeholders living within and in proximity to the Refuge's boundaries. The RIT will also optimize the use of existing communication structures, including public meetings, educational programs in rural communities and schools, and personal connections, to achieve these goals.
Explains natural resource management laws, regulations, plans, and agreements and the goals of these laws, regulations, plans, and agreements to Alaska Native stakeholders who live on or in proximity to or use Refuge lands. The RIT understands and communicates the effects of laws and agreements of particular significance to Calista shareholders and within the Calista region, including the Migratory Bird Treaty Act (MBTA) and the Alaska Native Migratory Bird Co-Management Council (AMBCC), the Alaska National Interest in Land Conservation Act (ANILCA) and the Regional Advisory Councils established by ANILCA for rural subsistence uses, and the Alaska Native Claims Settlement Act (ANCSA).
Attend important village meetings and tribal council meetings.
Attend regular meetings with the Refuge Manager and staff and provide written and oral reports on Alaska Native stakeholder concerns or other topics of concern and attention, and to receive briefings from the Refuge Manager about Refuge concerns and program updates.
Assist in communication and scheduling for any Government-to-Government consultations between the Refuge, Tribes, and village corporations.
Attend and participate in Refuge staff meeting. This will include attending and presenting the previous year's activities and accomplishments.
Attend Rural Advisory Committee (RAC) meetings convened to recommend subsistence hunting and fishing policies and regulations to the Federal Subsistence Board under ANILCA.
Attend AMBCC meetings during which Alaska Natives and FWS staff discuss co-management relationship and develop regulations for subsistence uses of migratory birds.
Develop outreach materials during federal and state hunting and fishing seasons to educate all stakeholders about regulatory requirements, land permits, and cultural considerations when using Refuge land and resources.
Participate in RIT meetings and workshops.
Assist the Refuge in integrating more Yupik-specific cultural and linguistic content into Refuge education, outreach, and cultural interpretation.
Work with state and federal agencies, Native and non-Native organizations to advocate for policies, laws, regulations, programs, and services that will benefit Calista Shareholders and lands, and advance collaboration with the Refuge.
Assist with interviewing and recommending selection of subsistence waterfowl surveyors, summer hires from the villages, and providers of locally procured services.
Arrange field logistics, coordinate Refuge access to Alaska Native lands, and explain the purpose and scope of Refuge projects to Alaska Natives residing on or near the Refuge.
Arrange, conduct, and participate in outdoor or resource-related activities for youth and community events for all ages such as educational or cultural camps, steel shot clinics, hunter safety courses, Alaska migratory bird calendar contest, GPS training, nature photography, survival skills, and recycling and clean-up efforts.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of and experience with traditional subsistence and other cultural practices specific to the Alaska Native communities of the Yukon Kuskokwim Delta region.
Understanding and recognition of differences between Alaska Native and Western management practices and cultures.
Practical knowledge of traditional Yupik subsistence harvest practices.
Practical knowledge of Western and Alaska Native laws, culture, and customs to compare and contract those customs in communicating concepts to Alaska Native residents and Refuge employees.
Working knowledge of land ownership patterns and Federal and state regulations associated with commercial, sport, and subsistence hunting and fishing.
Experience and skill with oral communications with individuals and groups to clearly and concisely present information on resource management philosophies.
Experience and skill in facilitating and encouraging the flow of ideas and information to make both sides aware of opinions, perceptions, and knowledge of wide range of Alaska Native community members.
Experience and skill with cross-cultural communications on complex concepts such as resource management methods and conservation philosophies.
Ability to develop and maintain rural community networks and manage complex projects.
Strong familiarity of the State of Alaska environmental community.
Ability to provide leadership, counsel, and motivation to foster a team environment.
Ability to facilitate meetings, outreach and communication with project teams, planners and leaders.
Exceptional oral and written communication skills.
Ability to have clear communication and to establish strong relationships with coworkers, staff, clients, and key stakeholders.
Knowledge of the philosophies, principals, practices and techniques of planning, project management, regulatory compliance, and managing client relationships.
Knowledge and understanding of stakeholder tools and techniques.
Knowledge of environmental issues relating to one or more of the following: transportation, air quality and noise, water quality and resources, land use planning, energy and environmental management.
Skill in understanding and utilizing scientific, demographic, environmental, and economic data.
Ability to summarize technical information relevant to environmental issues.
Ability to participate in the development and presentation of environmental projects.
Ability to prepare clear, concise, and competent correspondence, reports, promotional, and educational materials.
Ability to be detail oriented, organized, and proactively follow-up as needed.
Ability to develop and lead presentations and actively facilitate initiatives involving multiple stakeholders, who may have conflicting views.
Willingness to work a flexible schedule and travel frequently.
Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays, and unexpected tasks as assigned.
Ability to speak Yupik.
Ability to operate a motor vehicle in a safe and efficient manner.
MINIMUM QUALIFICATIONS
High School Diploma or equivalent required, associate degree or bachelor's degree in business administration or related field preferred. Experience may be substituted on a year for year basis.
Two to Four years or related experience; combination of living in a remote village and work experience will be considered.
Practical knowledge of Yupik customs, culture, way of life, and subsistence to obtain the trust and acceptance of Alaska Native residents.
Must be able to travel to remote areas using various transportation methods such as plane, boat, or ATVs when needed.
Ability to pass a drug, background, and driving record screening.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is moderate. Work may require occasional weekend and/or evening work and travel to remote areas as needed.
PHYSICAL/VISUAL/MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Shareholder Development - Intern - IT (SEARHC)
Computer Technician Job In Juneau, AK
Job Title: IT Intern
Under the supervision of the Director of IT Infrastructure, the IT Intern will assist with various IT tasks and projects, providing support to the IT team. This position offers hands-on experience in network engineering, systems administration, and IT support, contributing to the overall efficiency and effectiveness of SEARHC's IT operations.
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Duties/Responsibilities:
Network Support:Assist in the installation, configuration, testing, maintenance, monitoring, troubleshooting, and upgrading of network equipment and systems. Support network connectivity for end-user devices and ensure network security and performance.
Systems Administration:Help with the management and maintenance of servers, workstations, and other IT infrastructure. Perform routine system updates, backups, and security checks. Assist in the administration of Active Directory and other system management tools.
IT Support:Provide first and second-tier support for user requests and issues. Troubleshoot and resolve hardware and software problems for end-users. Assist with the setup and configuration of new equipment, including desktops, laptops, printers, and other peripherals.
Documentation and Reporting:Maintain accurate records of IT assets, configurations, and support activities. Document procedures and create user guides as needed. Assist in the preparation of reports and presentations for IT projects and initiatives.
Special Projects:Participate in special IT projects as assigned. This may include research, testing, and implementation of new technologies and solutions.
Strongly Desired Skills/Abilities:
Currently enrolled in a degree program in Information Technology, Computer Science, or a related field, or completed the Codefy training program.
Basic understanding of network concepts, systems administration, and IT support.
Familiarity with Microsoft Office 365 and other common software applications.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Education and Experience:
Must be age 18 at time of hire
Must be currently enrolled in post-secondary school/program or a recent graduate (1-2 years) or completed the Codefy training program.
Legally authorized to work in the United States
Preferred:
Experience with network equipment and systems, such as routers, switches, and firewalls.
Knowledge of Windows Server, Active Directory, and other system management tools.
Familiarity with IT security practices and tools.
Previous experience in an IT support role or internship.
Application Process:
Complete online application at Sealaska.com/careers by January 27, 2025.
Submit a resume and recent transcript (unofficial) with online application.
You may be asked to provide proof of your status as a Sealaska shareholder, shareholder descendant, or shareholder spouse.
You must successfully complete a background check prior to onboarding at Sealaska.
About Sealaska Intern Program
The Sealaska intern program exists to uplift Sealaska shareholders and their descendants pursuing post-secondary education with meaningful career experience, learning opportunities, and a supportive community. Interns explore career interests, grow professional skills, and connect with the unique and vibrant cultures of the Tlingit, Haida, and Tsimshian people. You will spend the summer with peers who share an Alaska Native heritage, learning from each other and building a community as you venture into your careers. Learn more at sealaska.com/careers/summer-internships.
Working Conditions:
The physical and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Must be able to perform computer-based tasks and processing for up to 8 hours, including sitting or standing, mousing, interacting with information on a computer monitor.
Must be able to lift and carry or otherwise move 25 pounds regularly.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Bending or standing as necessary.
Walking, hiking and paddling.
Work Environment: