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Information Technology Specialist
KBC Advisors 4.1
Computer technician job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technical support for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
$67k-82k yearly 20h ago
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Datalink Support Specialist
Neuco 3.6
Computer technician job in Seattle, WA
About the Role:
As a Datalink Support Specialist, you'll serve as the first point of contact for technical and operational issues across a leading Flight Deck Service platform. You'll manage aircraft configuration, support onboarding, and collaborate with internal teams to ensure system efficiency. The role blends technical troubleshooting, customer-facing responsibilities, and internal coordination, ideal for someone seeking to deepen their avionics knowledge while supporting key aviation clients.
The Company:
A global provider of aviation connectivity solutions with over 25 years of industry experience. Operating across Aviation, Mobility, Maritime, and Government sectors, this innovative organisation leads in providing seamless cockpit communications and integrated avionics services. The team culture is collaborative, office-based, and committed to nurturing career growth.
Benefits & Opportunities:
Collaborate with aviation experts while working with cutting-edge technologies in a structured, mentoring-focused environment.
Be the face of service for leading aviation clients, gaining industry-wide exposure and influence.
Progress your career in a growing, stable company with internal promotion pathways and an attractive benefits package.
To Be Successful, You'll Need:
2 - 6 years' experience in the aviation industry (FBO, aircraft management, avionics, or pilot).
Strong understanding of aircraft operations and avionics troubleshooting.
Experience in customer-facing or client support roles, ideally within commercial aviation.
Interested in Learning More?
Reach out to me at ********************** or call 07537 162615 for an initial discussion.
Key Words:
Datalink | Flight Deck Freedom | Avionics | Aircraft Operations | Aviation | Troubleshooting | Connectivity | Business Aviation | Aircraft Configuration | FBO | Customer Support | Ground Station | Airplane | Satellite | Technical Support | Seattle
$33k-43k yearly est. 2d ago
Tech Lead, AI Infra Compute
Tiktok 4.4
Computer technician job in Seattle, WA
About the team: Compute division focuses on building large-scale and highly available cloud infrastructure, which supports both public cloud products (like VolcEngine ECS service) and the internal products. The Compute-US team focuses on the development and research of the compute infrastructure platform.
Responsibilities
* Lead the design and prototype of key technologies or products.
* Research and follow trends from industry companies, open-source communities and academia.
* Review design and implementation and ensure it is aligned with long term vision and roadmap.
* Communicate and coordinate with partner teams to deliver projects on time with high quality.Minimum Qualifications
* BS or above degree in Computer Science or related technical field or equivalent practical experience.
* 5+ years experience of AI and AI Infra related projects.
* 3+ years experience as a tech lead.
Preferred Qualifications
* Deep understanding of cloud infrastructure or AI infrastructure.
* Good communication, self-motivation, engineering practice, and working collaboratively in cross-functional teams.
* Familiar with at least two of the areas below:
* GPU Infra (GPU cluster management, job scheduling, collective communication libraries, etc)
* LLM Inference engines, including performance optimizations and cost optimizations.
* Machine learning frameworks such as PyTorch or other frameworks.
* AI Infra hardware, including next-gen CPU/GPU, training/inference server platforms, data center infra, etc.
$109k-170k yearly est. 60d+ ago
Tech Lead, AI Infra Compute
Bytedance 4.6
Computer technician job in Seattle, WA
About the team: Compute division focuses on building large-scale and highly available cloud infrastructure, which supports both public cloud products (like VolcEngine ECS service) and ByteDance internal products. Compute-US team focuses on the development and research of ByteDance compute infrastructure platform. Responsibilities - Lead the design and prototype of key technologies or products. - Research and follow trends from industry companies, open-source communities and academia. - Review design and implementation and ensure it is aligned with long term vision and roadmap. - Communicate and coordinate with partner teams to deliver projects on time with high quality.
Minimum Qualifications - BS or above degree in Computer Science or related technical field or equivalent practical experience. - 5+ years experience of AI and AI Infra related projects. - 3+ years experience as a tech lead. Preferred Qualifications - Deep understanding of cloud infrastructure or AI infrastructure. - Good communication, self-motivation, engineering practice, and working collaboratively in cross-functional teams. - Familiar with at least two of the areas below: - GPU Infra (GPU cluster management, job scheduling, collective communication libraries, etc) - LLM Inference engines, including performance optimizations and cost optimizations. - Machine learning frameworks such as PyTorch or other frameworks. - AI Infra hardware, including next-gen CPU/GPU, training/inference server platforms, data center infra, etc.
$133k-197k yearly est. 18d ago
Computer Field Tech Position- Kent WA
BC Tech Pro 4.2
Computer technician job in Kent, WA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Support Analyst
Hiya 4.0
Computer technician job in Seattle, WA
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Position
The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling.
In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.
What You'll Do
Core IT Support & Operations
* Provide first- and second-line IT support for Seattle-based and remote employees
* Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices
* Administer identity and access management through Okta (user lifecycle, MFA, access requests)
* Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
* Assist with onboarding, offboarding, and role changes
* Support SaaS license management and inventory tracking
* Document processes and continuously improve IT workflows
* Collaborate with global IT and cross-functional teams
Security & Compliance Support
* Assist with annual SOC 2 and ISO 27001 audit cycles
* Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
* Support periodic control testing and playbook validation
* Monitor and escalate security-related alerts and issues in partnership with Security
* Help ensure security controls and IT best practices are consistently applied
How You'll Spend Your Time
* 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration)
* 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support)
* The exact balance may shift by quarter depending on audit cycles and company priorities
Qualities that will make you successful:
* Strong IT support fundamentals and comfort handling day-to-day operational work
* Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
* Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
* Organized and methodical, especially when handling documentation and evidence
* Analytical and resourceful when navigating technical systems to solve problems
* Comfortable working with both technical and non-technical stakeholders
* Clear communicator who sets expectations and follows through
* Curious, collaborative, and motivated by improving internal systems
The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
How We Invest in You
Compensation & Ownership
* Base Salary: $45,000-$81,000
* Equity Compensation: ownership aligned with your impact and the company's growth
* Compensation is determined by role scope, skills, experience, location, and market data.
Benefits & Support
* Employer-sponsored Insurance
* Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
* Health, flexible spending, and dependent care accounts
* Life, AD&D, and accident coverage, with company-paid life and long-term disability
* 401(k) with 3% company match (via Fidelity)
* Flexible vacation policy and paid company holidays
* Paid parental leave
* Work-from-home equipment stipend
* $1,000 annually to invest in your learning and growth
* $1,000/year in charitable donation matching
* Team lunch 2x per week
This position is based in Seattle, WA, USA.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
$45k-81k yearly 35d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Computer technician job in Lakewood, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-93k yearly est. 12d ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Computer technician job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 13h ago
IT Support Specialist
Osborn Consulting 4.0
Computer technician job in Seattle, WA
The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).
About the Role
In this position, you'll work with a highly collaborative team to:
Technical Support and Troubleshooting
Provide first-line technical support to end-users for hardware, software, and diagnosing network issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
Assist in the installation, configuration, and maintenance of IT equipment and software applications.
User Assistance and Training
Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
Provide user training on IT systems, software applications, and best practices.
Develop and update user manuals and technical documentation.
Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT' meeting, and coordinating the shipment of equipment for remote employees.
Coordinate the return shipping of equipment for terminated employees.
Troubleshoot Polycom conferencing equipment for all offices.
System and Network Maintenance
Assist in the monitoring of computer systems and networks to ensure optimal performance.
Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.
Collaboration and Communication
Work closely with the Sr. IT Manager on various projects and initiatives.
Collaborate with other departments to understand and address their IT needs.
Communicate effectively with team members and end-users.
Provide a quick turnaround for all help desk requests.
Security and Compliance
Assist in implementing IT security policies and procedures.
Reporting any vulnerabilities or breaches.
Report any breach in compliance.
About You
We're looking for someone with:
1+ years of experience
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
Strong understanding of computer hardware, software, and network systems.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
A+ certification preferred
Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
Customer Service: Ability to provide excellent customer service and support to end-users.
Communication: Effective communication skills to explain technical concepts to non-technical users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Team Collaboration: Ability to work collaboratively with IT team members and other departments.
This is a predominately desk job with the option of sitting or standing.
Ability and willingness to travel to site visits and local branch offices for occasional meetings.
Flexible work schedule.
Location
This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.
About Osborn
Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities.
We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way!
What We Offer
We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.)
Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
A collaborative and fun environment with idea-sharing, learning, and curiosity.
Training and mentoring.
Opportunities for growth within the company.
The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location.
What We Value
Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration.
Our Diversity and Inclusion
Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
If you are an individual with a disability and need assistance completing the online application, please call ************. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent to ***********************. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Osborn participates in the Electronic Employment Eligibility Verification Program.
$55k-70k yearly 3d ago
IT Support Specialist
Everglade Works
Computer technician job in Seattle, WA
Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
Location: Remote (USA-based candidates only)
Pay: $40 - $55 per hour
Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What You'll Do:
Provide top-notch technical support Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
Diagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary.
Maintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations.
Set up and configure devices Support end-users with workstation setups, software installations, and updates.
Security & Compliance Ensure cybersecurity best practices and compliance with company policies.
Documentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
Collaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.
Stay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments.
What We are Looking For:
Experience At least 2+ years in IT support, technical support, or help desk roles.
Technical Expertise Proficiency with Windows, mac OS, Linux, cloud-based platforms, and enterprise IT systems.
Networking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
Problem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently.
Customer Service Excellence Strong communication skills and a customer-first mindset.
Certifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
U.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations.
Why Join Everglade Works?
At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:
Competitive Pay Earn $40 - $55 per hour based on experience and expertise.
Flexible Work Schedule Choose full-time or part-time options that fit your lifestyle.
Comprehensive Benefits Health, dental, vision, and life insurance for full-time employees.
Generous PTO & Paid Holidays Because work-life balance matters.
401(k) with Company Match Secure your future with our retirement plan.
Professional Growth Opportunities Training, certifications, and career advancement programs.
Cutting-Edge Technology Work with the latest IT tools and innovative solutions.
Collaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity.
Home Office Stipend We support your remote work setup.
How to Apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!
Join us in shaping the future of IT support apply today!
$40-55 hourly 60d+ ago
IT Support Specialist
Openai 4.2
Computer technician job in Seattle, WA
About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone.
This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.
In this role, you will:
Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
You might thrive in this role if you:
Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.
Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
Show precision and attention to detail in your work, consistently delivering high-quality results.
Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
$35k-72k yearly est. Auto-Apply 60d+ ago
IT Helpdesk | Client Support
MMC Group 4.5
Computer technician job in Fife, WA
IT Support Technician | Desktop Support Specialist
Pay Rate: $25-$29 per hour Schedule: Full-Time, Monday-Friday * 3 days, 8:00 AM-5:00 PM * 2 days, 10:00 AM-7:00 PM Assignment Type: Contract-to-Hire
A large enterprise environment is seeking a reliable and customer-focused IT Support Technician to provide frontline technical support for internal users and external clients. This role is ideal for early-career IT professionals who enjoy hands-on troubleshooting, working in a team-based environment, and building technical depth across desktop, software, and peripheral support.
Key Responsibilities
Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment
Required Qualifications
1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours
Preferred Qualifications
Prior experience troubleshooting desktops, laptops, and printers
Strong working knowledge of Microsoft Office applications
Exposure to enterprise IT environments or service desk operations
Additional Role Details
Skills-Based Hiring: No
Bachelor's Degree Required: No
Minimum Years of Experience Required: No
Labor Type: Technical
Hours per Day: 8
Maximum Submissions per Supplier: 3
Why This Opportunity
Competitive hourly pay with contract-to-hire potential
Hands-on technical experience in an enterprise environment
Opportunity to build long-term career growth in IT support and infrastructure
Consistent full-time hours with structured scheduling
Qualified candidates are encouraged to apply promptly due to submission limits and response deadlines.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at **************
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
$25-29 hourly 2d ago
Workday Certified Advanced Comp Lead
Accenture 4.7
Computer technician job in Seattle, WA
Who We Are We are Accenture, a global professional services company, searching for a Workday Advanced Comp Lead. This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.
For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals.
What's in it for You
Help HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.
To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.
Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team.
As a Workday Advanced Compensation Lead, your primary responsibilities may include:
* Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
* Formulate planning, budgeting, forecasting and reporting strategies
* Architect statements of work and/or client proposals
* Architect and manage vendor relationships
* Lead workshops for client education
* Manage resources and budget on client projects
* Serve as the escalation point for critical functional issue resolution
* Provide subject matter expertise to aid in decision making related to the functional solution
* Lead, mentor, counsel and manage performance metrics of project staff
* Conduct working sessions with clients to gather, understand, and analyze business requirements.
* Architect Workday the entire Advanced Comp solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated
* Advise clients on industry standards and leading practices.
* Understand and apply Workday and Accenture methodologies.
* Provide the Delivery Lead with status updates and keep them apprised of overall project status.
* Demonstrate strong client and stakeholder management to achieve project objectives
* Ensure the client takes advantage of Workday best practices.
* Support innovation through the creation of new industry leading methods and assets
Why should I join the Accenture Workday team?
* Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients.
* Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations.
* Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation.
Who will be successful at Accenture?
It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Qualification
Here's what you need:
* Workday Partner Certification
* Minimum of 3 years of consulting or client-side experience, most recently in a Lead or similar level role
* Minimum of 3 years of working of Advanced Comp experience
* Minimum of 3 years of Workday Implementations
* Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree must have equivalent minimum 6 year work experience.
Bonus points if you have:
* 6 years of Workday-related implementations
* Demonstrate knowledge of the HR function & processes
* Experience in Education or Government Workday implementations
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Locations
$78.5k-201.3k yearly 14d ago
IT Help Desk Technician
IonQ 4.0
Computer technician job in Bothell, WA
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.
We are looking for an IT Help Desk Technician. As an IT Help Desk Technician, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems.
In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment.
Responsibilities:
Provide comprehensive IT support to over 1100 global users.
Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
Configure and deploy end-user desktop hardware, software, and peripherals.
Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
Provide support to C-Level executives within Bothell and College Park Offices.
Train and continually support Tier I and II HelpDesk technicians.
Handle escalated complex or time-sensitive issues.
Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations.
Develop and maintain comprehensive technical documentation and processes for the team.
Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies.
Support Tier IV staff and IT Leadership as required.
Demonstrate high proficiency in incident, service, and change management.
You'd be a good fit with:
Bachelor's degree in IT or equivalent experience in end-user service desk support.
3+ years of IT experience in a similar role, working with ITSM tools (Jira).
An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment.
Working with different manufacturers for warranty repair work (Dell, Boxx, Apple).
Extensive experience supporting current hardware, software, and technologies.
Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
Proven ability to work in a collaborative, team-oriented environment.
Exceptional interpersonal skills include rapport building, active listening, and questioning.
You'd be a great fit with:
Understanding of SSH/RDP OS protocols and its use-cases
Strong written and verbal communication skills.
Strong experience in Linux, Windows and MacOS environments.
Proficient in Google Workplace application support.
Knowledge of endpoint security solutions like CrowdStrike.
Familiarity with virtualization and cloud environments is essential (Parallels and VMware).
A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required.
Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis.
Independent worker with strong motivation who can thrive in a team environment.
Ability to communicate effectively with both technical and non-technical audiences.
Strong organizational skills in a fast-paced environment.
Commitment to compliance and confidentiality.
Location: This role will be based on-site at our office in Bothell, WA.
Travel: Up to 30% domestic and/or International
Job ID: 1257
The approximate base salary range for this position is $99,782 - $130,641. The total compensation package includes base, bonus, and equity.
Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!
IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don't let this stop you from applying!
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!
$99.8k-130.6k yearly Auto-Apply 10d ago
IT Help Desk Technician - Corporate
Charlie's Produce 4.5
Computer technician job in Seattle, WA
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!
Dynamic Computing is looking for an IT Project Technician!
Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area.
We're looking forward to adding a great new member to our team. Thanks in advance for your consideration.
Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily “in person” due to the nature of the position but have some flexibility options for remote work as schedule and workload permits.
What kind of person are we looking for?
Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current.
Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge).
Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them.
Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site.
Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish.
Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems.
Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer. This requires more than just showing up with a box of new equipment. You've learned to think through the work you've been asked to do and find the pitfalls ahead of time. You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time.
Calm, Cool, and Collected - You've got it - no matter what “it” is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.
So what will I be doing every day?
Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time.
Independent Project Delivery- A project will be anything with a predefined scope, quote and budget. A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way.
Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3
rd
party software integrations. You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction. You'll be tasked with equipment prep, user support, onsite assistance
Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work.
Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology.
Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go.
Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest.
What are the requirements for this position?
Here is a list of our “must-haves” for the IT Project Manager:
Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time.
Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery. This requires some decent aptitude and experience working with technology, networking, and end user support. We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge.
Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise.
Helpful - Always willing to assist others in a positive manner. We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time).
Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps.
3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
Experience administering firewalls, networking equipment and wireless systems
MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems.
Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we
definitely
can't afford you. Sorry.
What do I get for all my hard work?
Good question! Here's the scoop on this position:
Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm. Typical start time is 8:30 am with some flexibility).
Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so).
Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary.
Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4
th
of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day.
Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation.
Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute.
How do I apply?
Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you!
Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.
Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!
$46k-81k yearly est. 33d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Computer technician job in Olympia, WA
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 45d ago
Helpdesk Technician II - Seattle, WA
Fusiontek
Computer technician job in Federal Way, WA
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
* Teamwork: We achieve our goals collaboratively.
* Growth Mindset: We are focused on continuous improvement for our team members and our clients.
* Integrity: We operate with transparency and prioritize the needs of our clients.
* Ownership: We take responsibility for our work and ensure commitments are fulfilled.
As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. This role necessitates that candidates spend a minimum of two days each week in either our Federal Way or Issaquah office, depending on their location.
Your duties include the following tasks:
* You'll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
* Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
* Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
* Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.
$38k-66k yearly est. 12d ago
IT Help Desk Support - Level I (MSP)
K2 Staffing, LLC
Computer technician job in Renton, WA
Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
Front line defense with customers calling in with technical issues
Ability to properly hand calls off to more experienced technicians when needed
Following tickets through the process until closure.
Password resets
IP Phone setup
PC setup (i.e. software install, adding domains, etc)
IT equipment installation
Printer install (Canon/HP)
Assisting onsite technical lead with various IT-related projects.
New User On-boarding
Qualifications & Requirements
2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
General understanding of software installation
General understanding of printer installation
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
How much does a computer technician earn in Auburn, WA?
The average computer technician in Auburn, WA earns between $29,000 and $59,000 annually. This compares to the national average computer technician range of $28,000 to $55,000.
Average computer technician salary in Auburn, WA
$42,000
What are the biggest employers of Computer Technicians in Auburn, WA?
The biggest employers of Computer Technicians in Auburn, WA are: