IT Coordinator
Computer technician job in Oxford, NC
Our IT team recently had a resignation (IT Coordinator). To ensure continuity, the business is looking to bring on a consultant for a 6-12 month assignment.
We'd like to use LHH to support recruitment for this role. I've included key details about the assignment below and attached the for your reference. Please disregard the education on the job description.
Details:
Assignment: IT Coordinator
Duration: 6-12 months
Schedule: 40 hours/week, M-F
Location: Oxford - but team is open to hybrid
Manager: Ellie Galantis, IT Team Lead
Start Date: As soon as possible
Experience: At least 2-5 years of relevant experience
Position Summary
Responsible for executing user access requests, managing SAP group assignments, and applying governance standards to ensure secure provisioning of accounts and privileges. Works within established workflows in ServiceNow, UKG and Fisher and collaborates with supervisors and gatekeepers for approvals.
Key ResponsibilitiesProcess User Requests
Review User Request Forms for completeness and accuracy.
Validate requested access against documented job duties.
Initiate and track approval workflows in Fisher, ServiceNow and CA Service Desk Manager.
Access Provisioning
Assign standard access (network, email, VPN, collaboration tools).
Configure local admin rights and application access as approved.
Fulfill hardware requirements when indicated.
SAP Group Management
Create, modify, and assign SAP user groups based on approved requests.
Ensure segregation of duties (SoD) compliance for SAP roles.
Maintain accurate SAP group membership records for audits.
Support creation of Purchase Order's and processing of invoices as needed.
Compliance & Governance
Apply naming standards for accounts and resources.
Execute guest access lifecycle governance steps.
Implement Just-in-Time elevation for privileged roles via PIM.
Security Operations
Maintain and periodically test break-glass accounts for emergency access.
Follow security protocols for onboarding and offboarding.
Documentation & Reporting
Record all approvals and changes in ServiceNow for audit readiness.
Generate reports for periodic access reviews and SAP compliance checks.
Required SkillsFamiliarity with identity and access management processes.
Hands-on experience with ServiceNow, CA Service Desk Manager, SAP user/group administration.
Detail-oriented with strong compliance focus.
Preferred ExperienceBS Computer Science, IT or other relevant experience
At least 2-5 years of experience
Previous operational experience in IT support or access provisioning.
Knowledge of SAP security concepts and governance frameworks.
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,
EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type
of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by
law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
“Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance”
Desktop Support Specialist
Computer technician job in Durham, NC
Job Title:
Desktop and Mobility Support
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Information Technology Help Desk Analyst
Computer technician job in Cary, NC
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues.
Eligibility, Knowledge, Skills & Experience
1-5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
3-4 yrs of university education post High school (B.Sc. or Diploma).
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Service Desk Specialist
Computer technician job in Morrisville, NC
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues.
Eligibility, Knowledge, Skills & Experience
1-5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
Field Service Maintenance Technician
Computer technician job in Burlington, NC
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.
· Independently performs maintenance as per industry standards.
· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Extensive travel required. (Local, National). Applicants can live anywhere within the Continental U.S
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.
· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
Field Service Engineer - Gas Insulated Switchgear (GIS)
Computer technician job in Cary, NC
Johnson Service Group, a nationally recognized staffing firm, is targeting a Field Service Engineer- Gas Insulated Switchgear (GIS) for our widely diversified, critical equipment manufacturing client. The incumbent will be leading the installation, commissioning, and servicing of GIS systems across North America. This role places you at the center of high-impact projects, working with voltages from 69kV to 800kV.
Responsibilities
Lead technical field assignments and make critical decisions
Direct the work of field teams and subcontractors
Manage productivity to ensure timely project completion
Ensure adherence to drawings, specifications, and quality standards
Promote safe practices and meet health, safety, and environmental requirements
Supervise the installation and commissioning of high-voltage GIS substations
Conduct frequent inspections and document pertinent information
Plan, schedule, and lead on-site weekly progress meetings
Perform and document field testing on equipment
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Qualifications:
College or university diploma/degree in electrical or mechanical engineering
Minimum of 10 years of experience in service or construction management with high-voltage equipment
Hands-on experience in substation construction, servicing, and commissioning
Strong mechanical and electrical aptitudes
Proven leadership experience in coordinating and leading crews
Proficiency in MS Word, Excel, Outlook, SharePoint, and MS Project
Physical ability to work on-site, including climbing and lifting
Candidate must already have work authorization that would permit them to work in the United States
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Field Service Automation Technician
Computer technician job in Durham, NC
ield Service Technician - Custom Automation Equipment
Travel: Up to 70% (Domestic & International)
Our client is a leading, family-owned designer and builder of custom high-tech automation equipment for industrial, medical, and semiconductor applications. They engineer and manufacture advanced modules, systems, and full production solutions-often capable of producing hundreds of millions of parts per year. From their US facility in the Raleigh/Morrisville area and their European headquarters, they deliver one-of-a-kind, precision systems worldwide.
They are seeking a Service Engineer who will be the “face of the company” in the field-installing, commissioning, troubleshooting, and upgrading complex automation equipment at customer sites around the globe.
Role Overview
As a Service Engineer, you will handle everything from minor software updates to full machine upgrades on high-tech custom equipment. You'll be the expert customers rely on: solving problems on the spot, representing the company professionally, and keeping critical production lines running.
Every day will bring new challenges-different machines, different customers, and different issues-but what remains constant is your hands-on technical work, your problem-solving mindset, and your commitment to quality and customer service.
Key Responsibilities
Perform field service assignments at customer sites across North America and internationally.
Install, start up, and commission custom automation equipment at customer locations.
Perform preventive and corrective maintenance, as well as mechanical/electrical modifications on installed machines.
Diagnose and resolve mechanical, electrical, electronic, and controls issues using appropriate diagnostic tools.
Gain in-depth product knowledge with hands-on training on the shop floor at the Morrisville, NC facility.
Participate in training on new systems at both US and Netherlands locations.
Provide feedback from the field to engineering, assembly, and service teams to improve machine performance and serviceability.
Support assembly and service teams when working in-house (building, testing, and validating equipment prior to shipment).
Communicate clearly and professionally with customers, both onsite and remotely, to set expectations and explain findings and recommendations.
Required Qualifications
Associate degree or higher in Mechatronics, Mechanical Engineering, Electrical Engineering, or a closely related technical field.
3-5+ years of experience in a technical service, field service, or maintenance role working with industrial machinery or automation equipment.
Strong working knowledge in at least two of the following:
Mechanical systems (drives, pneumatics, robotics, motion systems)
Electrical systems (wiring, panels, power distribution)
Electronic/controls systems (PLCs, sensors, HMIs, servo systems)
Proficiency using diagnostic tools (multimeters, oscilloscopes, test software, etc.).
Solid understanding of industrial safety standards and safe work practices.
Demonstrated problem-solving and analytical skills with a “figure it out” mindset.
Customer-focused attitude with strong verbal and written communication skills.
Fluency in English; additional languages are a plus.
Ability and willingness to travel up to 70%, often with short notice (within two days).
Valid passport with at least 6 months remaining validity.
Work Environment & Location
This is a full-time, onsite position based in Morrisville, NC.
Remote or hybrid work options are not available.
Relocation expenses are not covered.
What They Offer
Competitive Compensation - Market-aligned pay recognizing your skills and field responsibilities.
Health Coverage - Company-sponsored medical, dental, and vision insurance.
Life Insurance - Company-provided life insurance for added financial security.
401(k) Plan - With employee contributions to support your long-term financial goals.
Paid Time Off (PTO) - Flexible PTO plus paid company holidays.
Uniforms & Safety Shoes - Provided to support a safe and professional work environment.
Cutting-Edge Technology - Work on advanced, custom-built automation systems for high-precision, high-volume production in demanding industries.
You'll join a collaborative, family-like culture where engineers, technicians, and leadership work closely together, and where your ideas and initiative can directly influence the success of the equipment in the field.
Diversity, Equity & Inclusion
Our client is an equal opportunity employer committed to diversity and inclusion in the workplace. They prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leaves of absence, compensation, benefits, training, and apprenticeship. Hiring decisions are based solely on qualifications, merit, and business needs.
Computer Field Tech Position- Greensboro NC
Computer technician job in Greensboro, NC
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT - Helpdesk
Computer technician job in Graham, NC
Pureflow IT Specialist
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
Working Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P
ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
Auto-ApplyCommunity Support Technician Client Specific II - Winston Salem
Computer technician job in Winston-Salem, NC
Job Description
Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance with Community Living Support. Technician must have experience with autism.
Monday - Friday - 4:00 pm - 8:00 pm
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
Specialist III Biopharma Manufacturing Technical Support
Computer technician job in Sanford, NC
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at *****************
The Role:
The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing.
Responsibilities:
Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance.
Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations.
Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate.
Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required.
Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs.
Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues.
Assists with various audits and Facility walk throughs, responses, and corrections.
Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones.
Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs.
Oracle SME, responsible for the population and maintenance product specific work definitions.
Quantitative Dimensions:
The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations.
Organizational Context:
The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
IT Support Specialist II
Computer technician job in Greensboro, NC
Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates.
Please note, our company does not provide sponsorship for employment visa status.
COVID-19 considerations:
This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Longleaf Offers
Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level)
Full benefits package, including free health & vision, disability, and life insurance for employees
Training programs to improve your skills and prepare you for advancement
Paid vacations and holidays, including your birthday
A family-friendly environment
Challenging projects in a fast-paced environment
Collaborative process
Growth opportunities
Desired Skills and Experience
A 4-year degree in computer science or related field
1+ Year of relevant service as an MSP Help Desk Technician
Demonstrated leadership ability, regardless of job title
Excellent written and verbal communication skills
Demonstrated problem-solving and troubleshooting skills
- natural fit with our corporate culture and values
Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus
About Longleaf
The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC.
We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.
Job Type: Full-time
Pay: $44,875.00 - $52,152.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
COVID-19 considerations:
This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Experience:
MSP Help Desk Technician: 1 year (Preferred)
Work Location: One location
Auto-ApplyIT Support Analyst
Computer technician job in Cary, NC
SmallHD- Who are we? SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinematography industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface.
What will I be doing?
Act as the first point of contact for colleagues seeking technical IT assistance over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes. You will also provide technical resource to IT Projects and project delivery.
A typical day might include the following
* Performing remote troubleshooting through diagnostic techniques and asking pertinent questions.
* Determining the best solution based on the details provided of the issue and assist colleagues through the problem-solving process.
* Accurately categorize and record events, problems and their resolution. Create and maintain full documentation in line with existing procedures.
* Foster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support.
* Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets.
* Execute and have input into internal IT related polices, processes and procedures (for example employee onboarding workflow).
* Basic administration tasks such as ordering and shipping of equipment.
* Acting as a champion for the importance of customer experience within the business.
* Contributing to the office culture, conduct and discipline to encourage an enjoyable, productive, and efficient workplace for all.
* Seeking success for the company, contributing, and supporting the company Vision and Values for the future growth to the benefit of all stakeholders.
* Fostering sound working relationships with all employees.
* Any other duties consistent with the that may be required from time to time.
Qualified candidates must have
* High School Diploma
* Minimum 2-3 years' experience in a similar IT Support Role
* Proven technical ability, through relevant, demonstrable, technical qualifications/experience in one or more of the following: Office 365 Solutions, Active Directory administration, Windows 10, 11, iOS, Android, Basic Network troubleshooting.
* Windows Server, VMware experience, Nutanix
* Use initiative to ensure that high importance deadlines and SLAs are met.
* Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
* Excellent telephone manner and face to face communication skills
* Excellent organizational, time management and prioritization skills
* Always willing to cooperate and assist
* Willingness to travel, as required, to other Videndum offices and remote sites for the purpose of onsite support.
More important information for you
* This position is based in the Cary, NC office
* This position is full time
Why SmallHD?
* Great people, great work environment
* Health Insurance (incl.dental and vision)
* 401(k) Matching
* Fun events throughout the year
* A fast-moving company with room to grow
Please note that this is not an exhaustive list of the duties that you may be required to perform, and the company reserves the right to make amendments to the job description at any time, which may include adding or removing items from the list of duties outlined above.
Intern - IT Enterprise Architecture
Computer technician job in Durham, NC
At Labcorp, we believe in the power of science to change lives. We are nearly 70,000 people across 100 countries who are harnessing science for human good. Our work combines unparalleled diagnostic laboratories, drug development capabilities and commercial innovations. Together, we fuel scientific breakthroughs and deliver more than 160 million medical test results that help guide treatment decisions, accelerate patient care and change lives.
Join us in our pursuit of answers.
Labcorp 2026 Global Internship Program Exciting Internship Opportunity - IT Enterprise Architecture Intern!
Join Labcorp's 2026 Global Internship Program and take the first step toward a meaningful career in healthcare innovation! We're looking for motivated students to be part of a dynamic 12-week paid internship where you'll work on impactful projects and gain real-world experience, all while supporting our mission to improve health and improve lives.
Internship 2026 Dates: May 18, 2026 - August 7, 2026
About the Program:
As a Labcorp intern, you'll be immersed in hands-on work that complements your academic background. In addition to your project work, you'll gain valuable exposure to Labcorp's global business, culture, and leadership through:
* Enterprise-wide learning experiences that introduce you to key business functions across Labcorp
* Leadership exposure and visibility, including direct interaction with senior leaders
* An immersive, in-person intern event June 2-4, 2026 designed to connect you with peers and deepen your understanding of our mission
* Senior leader speaker sessions offering insights into strategy, innovation, and career growth
* Continuous opportunities to connect and grow, from intern cohort communication channels and LinkedIn Learning resources to professional development sessions and storytelling opportunities that highlight your internship journey
* Connection to Labcorp's inclusive culture through engagement with our employee resource groups (ERGs) and values-driven community initiatives
* Dedicated mentoring connections to guide your growth, provide career advice, and support your internship journey
Internship Details
* Duration: 12 weeks, full-time
* Dates of Internship: May 18, 2026 - August 7, 2026
* Hours: Monday-Friday 40 hrs/week
* Eligibility: Preferred candidates are rising juniors and seniors (Dec 2026 through June 2028 graduation) who are currently enrolled in a relevant degree program; however, all current students pursuing related studies are encouraged to apply.
Why Labcorp? In 2025, we welcomed over 300 interns across our global offices. As part of the 2026 cohort, you'll join a diverse community of future leaders working to shape the future of diagnostics, biopharmaceutical lab services, corporate functions, and healthcare delivery.
Ready to make a difference? Apply now to launch your career and create real impact for patients worldwide. #FutureofLabcorp
About the Team: The Labcorp IT Enterprise Architecture department is responsible for defining and maintaining the strategic technology roadmap that aligns with the organization's business goals. It provides governance, standards, and architectural guidance across infrastructure, applications, data, and security domains to ensure scalable, secure, and cost-effective solutions. The team collaborates with stakeholders across IT and business units to evaluate emerging technologies, drive innovation, and support enterprise-wide digital transformation initiatives.
Internship Assignment Summary:
* Assist in documenting and refining enterprise architecture standards, principles, and reference models.
* Participate in technology assessments and evaluations of emerging tools and platforms.
* Support the development of architectural diagrams and roadmaps for key business initiatives.
* Collaborate with cross-functional teams to gather requirements and align IT solutions with business strategies.
* Gain exposure to cloud architecture, data governance, cybersecurity frameworks, and application lifecycle management.
* Attend architecture review boards and contributed to discussions on solution design and compliance.
* Learn how to apply enterprise architecture methodologies such as TOGAF and Zachman Framework.
* Develop communication and presentation skills by preparing reports and sharing findings with senior architects.
* Acquire hands-on experience with tools like ServiceNow, Lucidchart, and enterprise modeling platforms.
* Build a foundational understanding of how strategic IT decisions impact business operations and innovation.
Education/Qualifications/Skills:
Education
* Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
* Coursework in enterprise architecture, systems design, cloud computing, or IT strategy is a plus.
Qualifications
* Strong academic performance with a demonstrated interest in enterprise-level IT systems and architecture.
* Familiarity with enterprise architecture frameworks such as TOGAF, Zachman, or FEAF.
* Understanding of IT infrastructure, application development, data management, and cybersecurity principles.
* Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and modern integration technologies.
* This position is not eligible for visa sponsorship.
Skills
* Analytical thinking and problem-solving abilities with attention to detail.
* Proficiency in tools such as Lucidchart, Visio, ServiceNow, or similar modeling and documentation platforms.
* Basic knowledge of programming or scripting languages (e.g., Python, Java, SQL).
* Strong written and verbal communication skills for technical documentation and stakeholder interaction.
* Ability to work collaboratively in a team environment and manage multiple tasks effectively.
* Curiosity and willingness to learn about emerging technologies and enterprise IT trends.
Application Window: 11/24/25-12/15/25
Pay Range: $22-$25/hr
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyHelp Desk Technician
Computer technician job in Asheboro, NC
Job DescriptionHelp Desk Technician
Application Deadline: Open until filled
Department: Engineering
Reports to: Manager of Information Technology
Are you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.
At REMC, you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation, teamwork, and service.
What You Will Do
Provide technical support for hardware, software, and network systems
Support Microsoft 365, Windows PCs, iOS devices, MFA, and related platforms
Respond to support requests via Teams, email, phone, or in-person with professionalism and clarity
Install, configure, and update software and applications
Document technical solutions and contribute to IT best practices
Continuously learn and adapt to new technologies
Work both independently and as part of a collaborative IT team
What You Bring
An Associate's or Bachelor's degree in a computer-related field is preferred, but relevant experience and training will be considered
Four or more years of hands-on experience in information technology is strongly preferred
Strong knowledge of Microsoft server and client operating systems and common business applications
Excellent communication skills and a collaborative, service-oriented mindset
The ability to manage multiple tasks while maintaining attention to detail
Preferred Qualifications
Certifications such as A+, Network+, or MCP
Familiarity with password management tools and IT security best practices
A passion for problem-solving and helping users feel more confident with technology
Why REMC?
Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service, innovation, and community. Our employees enjoy a stable work environment, supportive leadership, and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC, your work matters-and so do you.
Requirements
Valid North Carolina driver's license
CPR and First Aid Certification or willingness to obtain
Some travel required, primarily within a 200-mile radius
Apply Now
Apply now at *************************** and click "Apply"
Equal Opportunity Employer, including disability/vets.
All job offers are contingent upon successful completion of a background check, credit check (if applicable), and drug screening. By applying, you consent to these pre-employment screenings, which are conducted in compliance with applicable laws and may affect your eligibility for employment.
Job Posted by ApplicantPro
Desktop Support Specialist
Computer technician job in Cary, NC
Job Description:-
Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
Provide customers with training and advice on DB related technologies and updates during service visit
Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
Educate and share with customers on new technology and processes to enhance technology adaption
Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
Utilise Service Now to record and track all incident related to service calls and appointments
Your skills and experience
Strong people skills and a knack for problem solving
Excellent communication skills, both written and spoken
Excellent time management skills and can make decisions quickly
Previous experience supporting Investment Banking/financial environment is an advantage
Knowledge of financial applications and MS Office suite of products
Experience in customer service/support, client services, production support or technical support role
working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11.
working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android)
Strong technical skills related to desktop, mobile, End User compute environment.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation
Field Service Maintenance Technician
Computer technician job in Winston-Salem, NC
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.
· Independently performs maintenance as per industry standards.
· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Extensive travel required. (Local, National). Applicants can live anywhere within the Continental U.S
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.
· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
IT - Helpdesk
Computer technician job in Graham, NC
Pureflow IT Specialist
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
W o r king Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
Auto-ApplyComputer Field Technician
Computer technician job in Greensboro, NC
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Specialist III Biopharma Manufacturing Technical Support
Computer technician job in Sanford, NC
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ******************** .
**The Role:**
The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing.
**Responsibilities:**
+ Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance.
+ Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations.
+ Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate.
+ Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required.
+ Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs.
+ Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues.
+ Assists with various audits and Facility walk throughs, responses, and corrections.
+ Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones.
+ Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs.
+ Oracle SME, responsible for the population and maintenance product specific work definitions.
**Quantitative Dimensions:**
The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations.
**Organizational Context:**
The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
**Qualifications**
**Required:**
+ BS / BA in Chemical/ Biological Engineering or Life Sciences plus 5+ years of experience in life sciences in manufacturing operations roles or Associates Degree in Science or related field with 7+ or H.S. diploma with 10+ direct related industry experience.
+ Familiarity with clinical and commercial pharmaceutical manufacturing operations including Drug Substance and Drug Product operations and demonstrated experience and ability to comprehend technical information as it pertains to equipment and processes and proven ability to identify problems and apply a disciplined methodology to identify data-driven root causes.
+ Prior work history requiring working independently, with minimal supervision, and working with and/or leading cross functional projects; along with proven ability to proactively adjust their work to meet changing business needs.
+ Demonstrated success and desire to work with in a fast-paced environment and influential skills with coworkers and cross-functional key stakeholders.
+ Strong attention to detail supported by excellent time management and organizational skills. proficiency with MS Office (Excel, PowerPoint, Word, MS Project and MS Visio), and proven ability to work in faced paced changing environment.
+ Models our Core Values: Be Bold: Find a Way, Care Deeply, Get Stuff Done - is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.
**Preferred:**
+ 2+ years experience in the manufacture of sterile injectable products in a regulated environment.
+ 1+ years experience of technical writing (nonconformances, SOPs, batch records, change controls, CAPAs, etc.).
+ Experience with the following equipment: Filter integrity testers, autoclaves, Drug Product fillers and isolators, single use systems and aseptic connections
+ Hands-on experience with PUPSIT.
+ Completion of the BioWork Certification Program or related industry type programs are considered a plus.
+ Industry experience in Drug Substance and Drug Product and knowledge or proficiency with single use equipment and systems and cGMP and good documentation practice (GDP).
+ Experience with Quality Systems, RCAs, and investigational ownership.
**Working Conditions:**
+ On occasion, this role may travel to other Astellas Gene Therapies or Astellas manufacturing facilities (0-5%)
+ This role frequently requires long periods of sitting, standing and use of hands and regular motion to include bending, stooping, regular reaching over head activities, and independent mobility to lift to 25lbs.
+ This is an on-site role working in a cGMP regulated manufacturing facility.
**Salary Range** : $91,000-$143,000 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)
**Benefits** :
+ Medical, Dental and Vision Insurance
+ Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
+ 401(k) match and annual company contribution
+ Company paid life insurance
+ Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
+ Long Term Incentive Plan for eligible positions
+ Company fleet vehicle for eligible positions
+ Referral bonus program
_All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._
\#LI-TR1
Category Sanford TC
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans