IT Alignment Coordinator
Computer technician job in Cheshire, CT
Lane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility, tunneling, and water resources to address sustainable development and climate change adaptation challenges.
Integrated Job Description
IT Alignment Coordinator Description:
Mission
Drive strategic alignment between information systems and business objectives, ensuring effective management of IT collaboration services. Define evolving architectures, standards, and roadmaps, driving integration, security, compliance, and the value of IT investments.
Key Responsibilities
Strategy & Architecture
Definition of the target architecture (API-first, event-driven, data domains)
Simplification of the application landscape and reduction of redundancies
Design and maintenance of the strategy and roadmap of collaboration services (voice, video, messaging, etc.)
Governance & Compliance
Guidance management, reference architecture, and compliance checks
Security oversight, privacy by design, GDPR, ISO and vendor risk
Coordination with CISOs, DPOs and business stakeholders
Collaboration Services
Leadership of engineering and service management teams for collaboration tools
Performance, availability, security, and SLA monitoring
Interface with strategic partners and service providers
Data & API Governance
Definition of rules for data ownership, quality, API cataloging, versioning
Promotion of reuse and updated documentation
Innovation & Technological Evolution
Research and adoption of emerging technologies to improve collaboration
Recommendation of innovative solutions to support business goals
Change & Communication
Change management, IT committees, standards adoption (TOGAF, COBIT, ITIL4)
Promotion of the culture of continuous improvement
Measurable KPIs
% of integrations compliant with standards
Reduced point-to-point integrations and duplicate apps
Reuse rate of components/APIs
Time-to-market for new strategic integrations
Coverage and updating of the API/Events catalog
Audit results, GDPR/ISO compliance
% on-time/on-budget projects; Realization of benefits vs business case
Deliverables - First 90 Days
Assessment As-Is: map of integrations, risks, technical debt
Capability Map & Integration Principles
Reference Architecture & Pattern (EDA, batch, data mesh)
API & Data Governance Model
Operating Model: roles, processes, responsibilities
Vendor Scorecard & Contract Rationalization Plan
Required Skills
Technical/Methodological
Enterprise & Integration Architecture (SOA, Microservices, EDA)
API management, data governance, security
Framework: TOGAF, COBIT, ITIL4, ISO 27001/20000
Managerial
Leadership of complex programs
Management of C-level stakeholders, suppliers, budgets
Change management and effective communication
Soft Skills
Strategic vision, decision making, negotiation
Clear communication and result orientation
Applications
ERP (SAP & JDE preference), engineering/project systems (Primavera, Autodesk, Unifier), EDMS (Aconex, Procore)
Requirements
Bachelor's degree in Computer Science/Engineering or equivalent
10+ years in IT, 5+ in governance/architecture/integration roles
Fluent English
Organizational Position
Reports to: ICT Directorate / CEO (to be defined)
Collaborate with: Enterprise/Domain Architects, CISO, DPO, PMO, Procurement, Finance
Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Lane is an Equal Opportunity Employer.
Field Service Technician
Computer technician job in Greenwich, CT
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here
Job Posting External
Job Duties
Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
Perform all assigned planned maintenance on customer lift trucks.
Maintain a service van and its inventory.
Process paperwork after completion of each job.
Minimum Qualifications
Less than 2 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
Good written/verbal communication and customer care skills.
Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
Industry related training is preferred
Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
Competitive Wages. The anticipated starting pay range for the position is $25 to $30 but is commensurate with skills and related experience,
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
Health Savings Accounts and Flexible Spending Accounts,
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
Paid Parental Leave,
9 Paid Holidays,
Paid Vacation accrued at a rate based on length of service and position,
Paid Sick Leave,
Birthday Pay for Non-Exempt employees,
Tuition Reimbursement up to $5,250 per calendar year,
and much more.
Crown also offers Service Technicians:
Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities
EOE Veterans/Disabilities
Service Desk Engineer
Computer technician job in Stamford, CT
Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt
Office Designation: In Office
Office Location: Stamford, CT
Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction.
The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.
NOTE: On-call rotation is required for this position.
Functional Responsibility and Task Statements
Provide 2
nd
tier support through desk-side, remote, and local office support services
Watch for repeat tickets to find trending issues.
Work directly with Technical Account Manager on their customer's escalated issues.
Create new knowledge base articles to increase the rate of first line resolution
Follow documented processes for incident management and request fulfilment
Provide guidance and direction for escalated service issues
Demonstrates dedication to customer service and able to quickly assess risks
Analyse and document software requirements
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally
Technical Responsibility and Task Statements
Provide timely, resolution to technical support issues while following company standards
Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
Identify and resolve incidents within agreed SLAs, policies and procedures
Develop new support documentation of solutions that are used by Customer support services
Monitor incident trends and identify recurring incidents for resolution
Ensure that all relevant incidents are linked to an appropriate problem
Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.
Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams
Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair
Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs
Analyze desktop usage and computer peripherals
Analyze, troubleshoot, correct, and document defects in existing software systems
Responsible for installation, testing, troubleshooting and repair of workstations
Responsible for installation and configuration of workstation software
Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring
Provide accurate estimates for and track data on time spent adding new features and fixing defects
Ensure technical documentation is created and tested
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
5+ years information technology experience supporting inbound Customer requests or issue resolution
High school Diploma
Experience with ConnectWise Manage software or similar ticketing system
Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Experience support LAN/WAN network infrastructure
Experience supporting applications running in an RDS or Citrix environment
Strong working knowledge of Office 365 user and mail administration
Proficiency with NTFS file permissions
Experience with internal and external DNS administration
Experience with creating, changing and troubleshooting Group Policies
Experience with VMWare and/or HyperV
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Preferred
Bachelor's degree in Information Technology, Computer Science, Engineering or related field
MS in Computer Science or Information Management
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
Computer Field Tech Position-Elmsford NY
Computer technician job in Elmsford, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Technical Support Analyst Trainee
Computer technician job in Danbury, CT
The Technical Support Analyst Trainee is responsible for providing comprehensive IT support for employees and business operations, while developing expertise in the effective use and support of technology. This is an entry-level position.Key areas of responsibility include providing quality customer support, troubleshooting and issue resolution, meeting service response time goals, researching and answering end user questions, documenting support tickets, solutions and maintaining the IT support knowledge base.
PRIMARY DUTIES:
Quickly and correctly identify technical issues or problems.
Recommend the most efficient solution to address the issue.
Respond to requests for technical assistance by phone, email, messaging or in-person as needed.
Answer web-based inquiries within the response time goals for the IT Help Desk.
Answer phone calls and within the response time goals for the IT Help Desk
Build and expand knowledge base to support technology infrastructure, hardware, software and user needs.
Improve response times by contributing content to our FAQ help database.
Propose technological innovations that support the Bank's mission and vision.
SECONDARY DUTIES:
Maintain effective workload organization and follow through issues to completion.
Record and maintain required information to support accurate reporting for Senior Management.
Identify and perform best practices for addressing various issues with our endpoint's hardware, and software.
Support patch and vulnerability management programs.
Perform maintenance on endpoints as needed.
Troubleshoot, configure and install hardware, software, and peripherals.
Adhere to established IT policies and procedures.
Comply with all applicable banking regulations.
Follow security protocols within the Bank to ensure the safeguarding of non-public personal information.
Perform other duties as assigned.
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Bridgeport, CT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Desktop Support
Computer technician job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Managed IT Support Specialist
Computer technician job in Ridgefield, CT
Job Description
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
IT - 1311
Computer technician job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
Material and Analytical Sciences - Intern
Computer technician job in Ridgefield, CT
**Compensation Data** This position offers an hourly rate of $24.00 - $33.00 USD / hour commensurate to the level of degree program in which an applicant is actively enrolled. For an overview of our benefits please click here (***************************************************************** .
**Description**
Boehringer Ingelheim is currently seeking a talented and innovative Summer Intern candidate to join our Material and Analytical Sciences department located in Ridgefield CT. As an Intern, you will tackle cutting edge research in development of a Python Graphical User Interface for biomolecular modeling programs.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Duties & Responsibilities**
- Develop a GUI program using python that can interact with biomolecular modeling programs.
- Maintain awareness of the competitive landscape of peer-reviewed publications to advance knowledge database.
- Writes reports and adheres to protocols to meet objectives in a timely manner.
**Requirements**
+ Must be a current graduate or advanced degree student in good academic standing.
+ Student must be enrolled at an accredited college or university for the duration of the internship.
+ Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred.
+ Major or minor in related field of internship.
+ Graduate and advanced degree students must have completed at least 9 credit hours at current college or university.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
**Desired Skills, Experience and Abilities**
- Strong programming background in python.
- Familiar with molecular modeling programs and structural chemistry concepts.
- Working experience with software from companies such as Chemical Computing Group, Schrodinger, Gaussian, Molsof, Chemaxon, Knime, RDKit and ICM Molsoft
- Knowledge of computing infrastructure is a plus.
- Stays current with literature in identifying emerging science to advance computational platforms.
- Excellent documentation and record keeping skills.
- Ability to communicate clearly and effectively in oral and written format.
- Work independently and in a team environment.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Technical Support Analyst
Computer technician job in Shelton, CT
Are you in your final year of a Computer Science or related degree and ready to get your foot in the door at a company that's doing work that actually matters? Sectra is hiring part-time Technical Support Analysts in Shelton, CT - and this is more than just a job. It's a launchpad for your career.
Why Sectra?
We're not your average tech company. We build cutting-edge software that powers medical imaging systems in hospitals and healthcare networks around the world. That means real impact - every line of code, every solution, every person here contributes to helping doctors and patients every day.
But what really sets us apart?
Innovation is our DNA - We've been pushing boundaries in med tech and secure communications for over 40 years - and we're just getting started.
Global reach, local team energy - We have offices in 14 countries but operate with the creativity and speed of a startup.
Culture-first, people-focused - The culture is collaborative, supportive, and fun. Employees enjoy coming to work every day.
Growth mindset - Join us part-time now, grow with us long-term. This role is designed with the intention to transition into full-time employment after graduation.
You're a Great Fit If You:
Are entering your final year of a Bachelor's or Master's program in Computer Science, IT, or a related field Enjoys tinkering with technology in their free time-whether it's building home labs, experimenting with Raspberry Pi, setting up personal servers, modding gaming systems, or learning new tools just for fun-and is naturally curious about how things work and how to make them better.
Communicate clearly, learn quickly, and collaborate well
Are excited about starting your tech career in a company with purpose
Can work in our Shelton, CT office
Help Desk Technician
Computer technician job in Milford, CT
Delaware Hospice is actively seeking a full-time Help Desk Technician based out of our Newark office. The schedule is Monday-Friday 8am-430pm with participation in ON CALL rotation and weekends/evenings as needed. We invite you to explore a Delaware Hospice career with Delaware Hospice as a Help Desk Technician. QUALIFICATIONS: B.S. in Computer Science, Information Systems or equivalent work experience. Requires strong technical support experience to include phone, email, and in person communication. Excellent command of the English language in both verbal and written communication skills. Ability to manage high call and support ticket volumes. Must have excellent customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. Microsoft Office and strong general computer experience required. Some experience in Windows networking, general computer maintenance preferred. Candidate should also possess solid analytical and troubleshooting skills. Must be highly motivated and able to work independently, as well as function in a team environment. RESPONSIBILITIES: Responsible for overall customer satisfaction. This position monitors and maintains the help desk system and provides remote and in-person technical support to end users on a variety of issues. Job duties include responding to telephone calls and help desk tickets during normal business hours, after hours if on-call, emails, and requests for technical support. Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
Comprehensive compensation
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
State of the art EMR system
Mileage reimbursement
403(B) retirement fund with company contribution after 1 years of service
Paid time off
Reimbursement for certification fees, and tuition assistance
Retention and Milestone awards
Employee Assistance Program to you and family members at no cost to you
Employee recognition and referral programs
Fun contests to promote a healthy lifestyle
Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness. Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice's programs and services, upcoming events, or employment opportunities, call ************ or visit our website, ************************
IT Help Desk Support - Level II
Computer technician job in Harrison, NY
Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support - Level II
Computer technician job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Technical Support Specialist
Computer technician job in Poughkeepsie, NY
Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Auto-ApplyTechnology Support Specialist
Computer technician job in Stony Brook, NY
Technology Support SpecialistRequired Qualifications: (as evidenced by an attached resume) Bachelor's Degree. In lieu of a degree, a combination of education and relevant experience totaling four [4] full-time years may be considered. Two [2] years of full-time experience supporting, installing, configuring, and troubleshooting IT equipment.
Experience with basic networking and how it relates to desktop support (i.
e.
TCPIP, Firewalls, command-line functions).
Preferred Qualifications:Experience working with Windows 8 and/or Windows 10.
Experience utilizing remote software solutions to resolve desktop support-related issues (i.
e.
Bomgar, GoToMeeting, etc.
).
Experience supporting and troubleshooting MAC hardware and software.
Brief Description of Duties: This position will be the main point of contact for all Information Technology within the assigned areas and buildings.
This will include all equipment, Networking, Printer, Tablet, Mobile device troubleshooting, and any other directly related support as it relates to the areas and buildings and the University-wide standards.
Therefore, the selected applicant will have the ability to lead, coach, and train department employees on various IT processes and equipment in order to ensure all IT needs are met for the end-users.
The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail.
Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem-solving.
Duties:● Field Support: Provide technical support for end-users for hardware, software, peripherals, and mobile technology via phone, email, chat, or in person.
This includes, but is not limited to diagnosing various operating systems and application issues, as well as hardware-related problems as needed.
In the performance of all job duties, at all times for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.
● Research and Development: Research and document resolutions to technical support issues in the departmental knowledge base and ticket system.
In addition, the incumbent will be required to proactively research and understand new technologies as they develop in order to make recommendations for improving the computing experience of the department.
● Act as an escalation and troubleshooting support person for the Customer Engagement and Support student assistants regarding the diagnosing and repairing of technical-related issues.
● Vendor Support and Implementation: Incumbent will be responsible for acting as a liaison for end-users as it relates to their technical support interactions with vendors.
This includes but is not limited to providing hardware and software quotes, vendor onsite installations, and troubleshooting of hardware and software.
At times, the technician may be asked to provide guidance to the vendor regarding the University's best practices as it relates to the respective technology.
● Other duties or projects as assigned as appropriate to rank and department mission such as providing back-up coverage for various other professional technical support positions as needed.
Special Notes:This is a full-time appointment.
FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.
This position is onsite not remote.
Must have, keep and maintain the appropriate valid NYS Driver's License; have a motor vehicle record which is free from major violations or a pattern of repeat violations.
(***Out-of-State Applicants, see "Special Notes”).
***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.
Resume/CV should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ************** or visit OEA.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards we offer.
Job Number: 2504573Official Job Title: Programmer-AnalystJob Field: Information TechnologyPrimary Location: US-NY-Stony BrookDepartment/Hiring Area: Division of Information Technology - Customer Engagement and SupportSchedule: Full-time Shift :Day Shift Shift Hours: 8:30am - 5:00pm Posting Start Date: Dec 10, 2025Posting End Date: Dec 29, 2025, 4:59:00 AMSalary:$60,000 - $70,000Appointment Type: TermSalary Grade:SL2SBU Area:Stony Brook University
Auto-ApplyInformational Technology Position
Computer technician job in Plainville, CT
Job Title: District Computer Technician Salary Range: $45,000 - $50,000 Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services.
This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.
What You'll Do (Key Responsibilities):
* Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
* Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
* Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
* Install, configure, and maintain a wide range of computer equipment and software applications.
* Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
* Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
* Maintain the security and organization of computing facilities and equipment.
What We're Looking For (Qualifications):
* A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
* At least one year of experience in a technical support, help desk, or computer operations role.
* A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
* Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
* Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
* Experience troubleshooting and maintaining A/V equipment.
* Strong communication and writing skills.
* Ability to lift and carry up to 40 lbs.
Desirable Skills:
* Experience with Chrome OS, mac OS, and Windows environments.
* Familiarity with enterprise-level network support (wired and wireless).
* Basic programming experience.
AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Plainville Board of Education that no persons shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any program including employment, on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, marital status, age, physical or mental disability, genetic predisposition or carrier status, or veteran status. Any complaint should be brought to the attention of the building principal or the Title IX Coordinator, Mr. David Levenduski, Assistant Superintendent of Schools, ************.
Lead Deskside Technician
Computer technician job in Stamford, CT
Details: Stefanini Group is looking for Lead Deskside Technician for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at **************/**************************** for faster processing. Thank you!
Job Responsibilities:
Will act as subject matter expert on tools, programs and applications unique to the client environment
Will act as the go-to resource who helps resolve complex issues
Will match project priorities to industry best practices
Provide training to consultant teams and end users as needed
Ensuring that KB articles are accurate and sufficient for 1st level support
Where necessary, writing, amending or removing KB articles
Ensuring and coordinating adequate level of understanding within the Service Center to ensure issue resolution
Participate in the creation of training material
Track and document process changes and ad hoc reporting requirements
Lead continuous improvement actions
Train, mentor, and coordinate the activities of other members of the team
Details: Skills, Licenses, Knowledge, Education and Training Requirements:
Prior experience as a Service Desk and Deskside agent
4 years" experience as an IT Specialist subject matter expert
A keen interest in new technologies, ability to learn quickly and high level of motivation
Knowledge of client specific business tools
Knowledge of SharePoint Administration and configuring permissions in the SharePoint environment
Knowledge of Information Management Policies
Documented history of working in the area for which they are an expert
Ability to understand industry best practices and can communicate those insights to help improve business model
Prior support of client"s users and the client environment
Attendance and schedule adherence are requirements of this position
Level of Knowledge, Skills, and Authority:
Knows and applies advanced concepts, practices and procedures of particular field of specialization
May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
Resolves most questions and problems, and refers only the most complex issues to higher levels
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
#LI-AH1#LI-ONSITE
Easy ApplyMetrology, QC & Production Support Technician
Computer technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel: This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer
IT Technical Support Specialist
Computer technician job in Montvale, NJ
Job DescriptionDescription:
The IT Technical Support Specialist provides day-to-day technology support to corporate staff and remote property teams across multiple states. This role is responsible for troubleshooting hardware and software issues, supporting property management systems, ensuring smooth onboarding of new employees, and maintaining a reliable and secure IT environment for a fast-growing property management company. This is an on-site role in our Montvale, NJ corporate office.
Key Responsibilities
Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person.
Install, configure, and maintain hardware, software, and peripherals.
Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner.
Assist with user account creation, access permissions, password resets, and troubleshooting.
Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls).
Support VoIP systems and phone setup for corporate and property offices.
Coordinate with vendors for internet service, equipment repairs, and hardware replacements.
Help maintain IT inventory, asset management, and equipment deployment.
Prepare and set up workstations for new hires (computers, phones, credentials, system access).
Conduct brief IT orientations for new employees.
Ensure proper deactivation of user accounts and return of company equipment.
Support IT security procedures, including MFA, antivirus, updates, and access controls.
Assist in implementing cybersecurity best practices across corporate and property locations.
Maintain documentation of IT processes, troubleshooting guides, and equipment logs.
Work Environment
Full-time, on-site role in Montvale, NJ corporate office.
Occasional travel to local property sites as needed (rare).
Some after-hours support may be required for urgent issues.
#OFFICE25
Requirements:
Qualifications
Required
3 + years of IT support experience, preferably in a multi-site or customer-facing environment.
Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
Experience with help desk ticketing systems and remote support tools.
Ability to troubleshoot hardware, software, and basic network issues.
Excellent communication, patience, and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Preferred
Experience in property management or real estate industry (a plus).
Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.).
Basic understanding of networks, Wi-Fi, switches, and VPN environments.
A+/Network+ certifications or related training.
Key Attributes
Strong problem-solving and critical thinking skills.
Professional, dependable, and responsive.
Comfortable supporting both technical and non-technical users.
Team-oriented with a service-first mindset.
Organized, detail-oriented, and proactive.