Information Technology Support Specialist
Computer technician job in Danbury, CT
Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You'll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\
What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.
Desktop Support Specialist
Computer technician job in Wilton, CT
NOT remote, fully onsite M-F in Wilton, CT.
Must-haves
- 4 years of relevant experience in Desktop Support
- Excellent written and verbal communication skills in English.
- Experience with computer build-out and setup; imaging, application installs, and configuration, etc.
- Excellent customer service skills, with an advanced understanding of customer relationship building.
- Excellent troubleshooting skills.
- Self-motivated team player with excellent interpersonal and communication skills.
- Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10
-Willing to work in person Monday through Friday
Plusses:
- Audio/Visual Experience
Day-to-Day:
Insight Global is looking for an on-site desktop support technician in Wilton, CT for ASML company. This person provides technical assistance to computer users. Configures troubleshoots and supports desktops/laptops, peripherals, and cell phones. Answers questions and resolves computer problems for clients in person, via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, office products, electronic mail, and operating systems. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
DUTIES AND RESPONSIBILITIES:
- Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
- Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
- Follows all IT standard processes and procedures along with monitoring license compliance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Provides Helpdesk, Deskside, and Walkup hardware and software support as needed.
-Provides support of 7/24 Global Support process by serving as tier 1/2 first point of contact and owner of problem/incident.
- Provides general knowledge of all Customer standard products as defined per engagement.
Compensation:
$29.00/hour to $41.00/hour on W2
Compensation is determined based off of a combination of education and experience level.
Full benefits provided, 401k
Help Desk Technician
Computer technician job in Fairfield, CT
We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT.
This is a full-time/Permanent role with benefits.
Must be local/near CT with MSP experience.
Responsibilities:
Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
Service and diagnosis of hardware and software
Remote/onsite support
Handle phone calls
Respond quickly to problems and demonstrate skillful problem solving
Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
Rotating after hours on call schedule
For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
Information Technology Support Technician
Computer technician job in Wallingford, CT
We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we're excited to train the right person to grow with us.
This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology. The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.
Key Responsibilities:
Provide technical support for desktop hardware, software, and networking issues.
Log, track, and document all support tickets and calls from start to resolution in the help desk system.
Respond to user support requests via phone, email, or ticketing system.
Provide a positive support experience to clients to ensure timely and effective resolution to end users.
Ability to communicate clearly and effectively with users or varying technical skill levels.
Assist with setting up and configuring new computers, mobile devices, and user accounts.
Troubleshoot common problems related to operating systems, printers, and connectivity.
Support the IT team in routine maintenance and inventory tracking.
Participate in onboarding processes for new employees.
Provide onsite support if needed.
Follow established processes and standards, adhering to security protocols, and propose improvements.
Assist in developing technical documentation to improve service delivery.
Maintain confidentiality and security of information.
Identify and escalate complex issues to Tier 2 and 3 support teams.
Qualifications:
An associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) is a plus but not required. We are seeking a bright, friendly, and energetic individual who is eager to learn and grow within our company.
Basic understanding of Windows and/or mac OS environments.
Familiarity with Microsoft Office 365, Google Workplace, and basic networking concepts.
Strong problem-solving and communication skills.
Eagerness to grow technical knowledge and adapt to new technology and tools.
Prior internship or customer service experience is a plus, but not required.
Ability to manage multiple tasks and prioritize effectively.
Ability to work independently as well with other team members.
Proven reliability and time management skills.
Data Center Server Hardware Support Technician
Computer technician job in Bristol, CT
Corserva is actively seeking full-time Data Center Server Hardware Support Technicians to work onsite at our client location in the Bristol, CT area.
Support activities include system installation and configuration, firmware updates, hardware diagnostics and repair, vendor coordination, inventory tracking, and routine walk throughs of equipment rooms.
Additional responsibilities include proactive monitoring, alert response, and participation in incident response and planning sessions.
Technicians should have experience with the following -
System Preparation & Installation
1. Installation of components across servers, storage, desktops, and laptops.
2. Perform ILO/IDRAC type configuration and cable connecting.
3. Execute pre-installation and firmware setup tasks.
4. Connect network cabling and coordinate with Security to open necessary ports.
5. Labeling Systems with machine names.
6. Prepare, pack, and ship systems for remote deployments.
7. System Imaging/Windows and Linux using automated tools and ISO's
8. Updating installed assets in CMBD
System and Equipment Removal:
1. Break down and recover parts from decommissioned servers.
2. Follow documented procedures for decommissioning activities.
3. Update decommissioning data in internal reports and tracking systems.
Storage:
1. Assist with troubleshooting and break-fix as needed for the storage team.
Inventory:
1. Maintain up-to-date records of spare parts and spare system pools.
2. Track and manage deployed hardware inventory.
Firmware & Patch Management:
1. Adhere to organizational policies for firmware updates and notifications.
2. Apply updates as directed by leadership.
3. Review and address customer advisories.
4. Customer Advisories
Data Center Walk Throughs:
1. Conduct routine walkthroughs of all active and future data center rooms.
2. Inspect designated systems for error indicators and report findings.
Monitoring and Notifications
1. Monitor critical systems for performance or failure alerts.
2. Add/remove hosts in monitoring systems and update monitoring software as required.
3. Respond to email alerts and pager duty notifications.
Break/Fix:
1. Troubleshooting/Diagnostics
2. Respond to alerts and error messages
3. Re-imaging local and remote sites, Windows and Linux using automated tools and ISO's
4. Repairing systems (hardware)
5. Coordinate/remote Troubleshoot and follow through to resolve repairs at remote sites.
Includes coordination of parts, opening vendor tickets, getting tech onsite for repair,
and tech arrival/opening site access tickets
6. Coordination and escorting of onsite vendors that come in for repairs.
7. Participation in planning sessions. This includes creating, updating, and closing tickets
8. Incidents/Work Orders - break/fix, logging incidents, following documented procedure
for incident work
9. Case logging
Desktop/Helpdesk Engineer
Computer technician job in Stamford, CT
Desktop/Helpdesk Engineer - Contract - Stamford, CT
CONFERENCE (ZOOM, Teams, WebEX, etc.) and WHITE GLOVE required!
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Desktop/Helpdesk Engineer in Stamford, CT.
Role Description
-Interact with users to understand and document all IT issues.
-Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
-Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
-Assist with the planning and implementation of IT projects across multiple sites.
-Provide first-level IT support for business users
-Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
-Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
-Open service requests and manage warranty repairs with hardware vendors.
-Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
Entry Level Datacenter/ Hardware/ Network Technician
Computer technician job in Orangeburg, NY
Data Center Hardware/Operating System Technician (Consultant)
ONSITE ROLE, NEED LOCAL CANDIDATES
MULTIPLE POSITIONS!!
onsite, Should be flexible to work onsite at any one of these locations (Rotational)
Duration: 12 Months Contract
Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate)
W2 Need candidates authorized to work for any employer; cannot sponsor
MULTIPLE POSITIONS
Experience: 1 year
Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading.
Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.
Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours
We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation
You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder
We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS
Field Service Technician
Computer technician job in Greenwich, CT
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here
Job Posting External
Job Duties
Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
Perform all assigned planned maintenance on customer lift trucks.
Maintain a service van and its inventory.
Process paperwork after completion of each job.
Minimum Qualifications
Less than 2 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
Good written/verbal communication and customer care skills.
Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
Industry related training is preferred
Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
Competitive Wages. The anticipated starting pay range for the position is $25 to $30 but is commensurate with skills and related experience,
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
Health Savings Accounts and Flexible Spending Accounts,
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
Paid Parental Leave,
9 Paid Holidays,
Paid Vacation accrued at a rate based on length of service and position,
Paid Sick Leave,
Birthday Pay for Non-Exempt employees,
Tuition Reimbursement up to $5,250 per calendar year,
and much more.
Crown also offers Service Technicians:
Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities
EOE Veterans/Disabilities
Service Desk Engineer
Computer technician job in Stamford, CT
Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt
Office Designation: In Office
Office Location: Stamford, CT
Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction.
The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.
NOTE: On-call rotation is required for this position.
Functional Responsibility and Task Statements
Provide 2
nd
tier support through desk-side, remote, and local office support services
Watch for repeat tickets to find trending issues.
Work directly with Technical Account Manager on their customer's escalated issues.
Create new knowledge base articles to increase the rate of first line resolution
Follow documented processes for incident management and request fulfilment
Provide guidance and direction for escalated service issues
Demonstrates dedication to customer service and able to quickly assess risks
Analyse and document software requirements
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally
Technical Responsibility and Task Statements
Provide timely, resolution to technical support issues while following company standards
Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
Identify and resolve incidents within agreed SLAs, policies and procedures
Develop new support documentation of solutions that are used by Customer support services
Monitor incident trends and identify recurring incidents for resolution
Ensure that all relevant incidents are linked to an appropriate problem
Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.
Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams
Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair
Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs
Analyze desktop usage and computer peripherals
Analyze, troubleshoot, correct, and document defects in existing software systems
Responsible for installation, testing, troubleshooting and repair of workstations
Responsible for installation and configuration of workstation software
Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring
Provide accurate estimates for and track data on time spent adding new features and fixing defects
Ensure technical documentation is created and tested
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
5+ years information technology experience supporting inbound Customer requests or issue resolution
High school Diploma
Experience with ConnectWise Manage software or similar ticketing system
Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Experience support LAN/WAN network infrastructure
Experience supporting applications running in an RDS or Citrix environment
Strong working knowledge of Office 365 user and mail administration
Proficiency with NTFS file permissions
Experience with internal and external DNS administration
Experience with creating, changing and troubleshooting Group Policies
Experience with VMWare and/or HyperV
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Preferred
Bachelor's degree in Information Technology, Computer Science, Engineering or related field
MS in Computer Science or Information Management
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
Computer Field Tech Position-Elmsford NY
Computer technician job in Elmsford, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Technical Support Analyst Trainee
Computer technician job in Danbury, CT
The Technical Support Analyst Trainee is responsible for providing comprehensive IT support for employees and business operations, while developing expertise in the effective use and support of technology. This is an entry-level position.Key areas of responsibility include providing quality customer support, troubleshooting and issue resolution, meeting service response time goals, researching and answering end user questions, documenting support tickets, solutions and maintaining the IT support knowledge base.
PRIMARY DUTIES:
Quickly and correctly identify technical issues or problems.
Recommend the most efficient solution to address the issue.
Respond to requests for technical assistance by phone, email, messaging or in-person as needed.
Answer web-based inquiries within the response time goals for the IT Help Desk.
Answer phone calls and within the response time goals for the IT Help Desk
Build and expand knowledge base to support technology infrastructure, hardware, software and user needs.
Improve response times by contributing content to our FAQ help database.
Propose technological innovations that support the Bank's mission and vision.
SECONDARY DUTIES:
Maintain effective workload organization and follow through issues to completion.
Record and maintain required information to support accurate reporting for Senior Management.
Identify and perform best practices for addressing various issues with our endpoint's hardware, and software.
Support patch and vulnerability management programs.
Perform maintenance on endpoints as needed.
Troubleshoot, configure and install hardware, software, and peripherals.
Adhere to established IT policies and procedures.
Comply with all applicable banking regulations.
Follow security protocols within the Bank to ensure the safeguarding of non-public personal information.
Perform other duties as assigned.
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Bridgeport, CT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Desktop Support
Computer technician job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Managed IT Support Specialist
Computer technician job in Ridgefield, CT
Job Description
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
IT - 1311
Computer technician job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
Material and Analytical Sciences - Intern
Computer technician job in Ridgefield, CT
**Compensation Data** This position offers an hourly rate of $24.00 - $33.00 USD / hour commensurate to the level of degree program in which an applicant is actively enrolled. For an overview of our benefits please click here (***************************************************************** .
**Description**
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Boehringer Ingelheim is currently seeking a talented and innovative Intern to join our Material and Analytical Sciences department located at our Ridgefield, Connecticut facility. As an Intern, you will be working in a dynamic environment to develop a workflow on the identification of optimal critical quality attributes of tablets for desired drug product performance based on material property based predictive tools.
**Duties & Responsibilities**
- He/she will be involved routine drug product development processes.
- Establish correlations between material property and predictive model tuning parameters.
- Develop new insights and summarize findings for department seminar.
**Requirements**
+ Must be a current graduate or advanced degree student in good academic standing.
+ Student must be enrolled at an accredited college or university for the duration of the internship.
+ Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred.
+ Major or minor in related field of internship.
+ Graduate and advanced degree students must have completed at least 9 credit hours at current college or university.
+ Good understanding of pharmaceutical material science
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
**Desired Skills, Experience and Abilities**
- Prior experience in Stylone compaction simulator is preferred.
- Fluency in coding using Python or Matlab is a plus.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Help Desk Technician
Computer technician job in Milford, CT
Delaware Hospice is actively seeking a full-time Help Desk Technician based out of our Newark office. The schedule is Monday-Friday 8am-430pm with participation in ON CALL rotation and weekends/evenings as needed. We invite you to explore a Delaware Hospice career with Delaware Hospice as a Help Desk Technician. QUALIFICATIONS: B.S. in Computer Science, Information Systems or equivalent work experience. Requires strong technical support experience to include phone, email, and in person communication. Excellent command of the English language in both verbal and written communication skills. Ability to manage high call and support ticket volumes. Must have excellent customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. Microsoft Office and strong general computer experience required. Some experience in Windows networking, general computer maintenance preferred. Candidate should also possess solid analytical and troubleshooting skills. Must be highly motivated and able to work independently, as well as function in a team environment. RESPONSIBILITIES: Responsible for overall customer satisfaction. This position monitors and maintains the help desk system and provides remote and in-person technical support to end users on a variety of issues. Job duties include responding to telephone calls and help desk tickets during normal business hours, after hours if on-call, emails, and requests for technical support. Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
Comprehensive compensation
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
State of the art EMR system
Mileage reimbursement
403(B) retirement fund with company contribution after 1 years of service
Paid time off
Reimbursement for certification fees, and tuition assistance
Retention and Milestone awards
Employee Assistance Program to you and family members at no cost to you
Employee recognition and referral programs
Fun contests to promote a healthy lifestyle
Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness. Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice's programs and services, upcoming events, or employment opportunities, call ************ or visit our website, ************************
B-Level Technician
Computer technician job in Hillcrest, NY
About the Lighthouse
Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.
Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication.
We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive.
Job Description
Lighthouse is seeking passionate and dedicated Behavior Technicians to join our team of professionals. As a Behavior Technician, you will provide one-on-one ABA therapy to children with autism and other special needs under the supervision of a Board Certified Behavior Analyst.
As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life.
Responsibilities
Your responsibilities as a Behavior Technician at Lighthouse will include the following:
Implement ABA therapy techniques under the supervision of a Board Certified Behavior Analyst (BCBA).
Provide one-on-one therapy sessions to children, following individualized treatment plans tailored to their specific needs.
Teach and reinforce appropriate social, communication, and behavioral skills in a supportive and structured environment.
Foster a positive and engaging therapeutic relationship with clients, promoting their independence and well-being.
Conduct assessments, collect data, and track progress to ensure effective treatment outcomes.
Collaborate with the BCBA and interdisciplinary team members to review progress, address concerns, and modify treatment plans as necessary.
Communicate effectively with parents/caregivers, providing updates on therapy goals, progress, and strategies for generalization of skills to the home setting.
Maintain accurate and detailed documentation of therapy sessions, including progress notes and data collection.
Participate in ongoing training and professional development opportunities to enhance your knowledge and skills in ABA therapy.
Ideal Candidate
If youre seeking a position that is fulfilling, impactful, and offers room for growth, this is for you! Join our warm and collaborative team of experienced therapists and make a difference in the lives of children with special needs and their families.
Our ideal candidate is someone who:
Is passionate about working with children on the autism spectrum and individuals with special needs.
Demonstrates patience, empathy, and a genuine desire to make a positive impact on the lives of children and their families.
Has excellent interpersonal and communication skills to effectively engage with clients, parents, and the interdisciplinary team.
Is detail-oriented and able to accurately follow treatment plans, collect data, and maintain comprehensive documentation.
Can adapt to the individual needs of each client and implement appropriate strategies to support their progress.
Has strong organizational and time-management skills to prioritize tasks and effectively manage a caseload.
Is open to learning and receiving feedback, with a growth mindset and a willingness to enhance professional skills.
Has availability to work flexible hours, including evenings and weekends, to accommodate client schedules.
Requirements
Candidates must have a high school diploma or equivalent
Previous experience in ABA therapy or working with individuals on the autism spectrum is preferred, but not required.
Powered by JazzHR
Compensation details: 25-28 Hourly Wage
PI7bae90e419ae-31181-39097183
Informational Technology Position
Computer technician job in Plainville, CT
Job Title: District Computer Technician Salary Range: $45,000 - $50,000 Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services.
This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.
What You'll Do (Key Responsibilities):
* Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
* Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
* Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
* Install, configure, and maintain a wide range of computer equipment and software applications.
* Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
* Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
* Maintain the security and organization of computing facilities and equipment.
What We're Looking For (Qualifications):
* A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
* At least one year of experience in a technical support, help desk, or computer operations role.
* A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
* Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
* Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
* Experience troubleshooting and maintaining A/V equipment.
* Strong communication and writing skills.
* Ability to lift and carry up to 40 lbs.
Desirable Skills:
* Experience with Chrome OS, mac OS, and Windows environments.
* Familiarity with enterprise-level network support (wired and wireless).
* Basic programming experience.
AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Plainville Board of Education that no persons shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any program including employment, on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, marital status, age, physical or mental disability, genetic predisposition or carrier status, or veteran status. Any complaint should be brought to the attention of the building principal or the Title IX Coordinator, Mr. David Levenduski, Assistant Superintendent of Schools, ************.
Metrology, QC & Production Support Technician
Computer technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours:
M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits:
We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel:
This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer