IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh.
Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner.
Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena
Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices.
Troubleshooting hardware devices(keyboards/mouse)
Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-65k yearly est. 4d ago
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Computer Field Tech Position- Bedford Heights OH
BC Tech Pro 4.2
Computer technician job in Bedford, OH
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our field sales team!
The High Level
What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure?
Welcome to Cambridge Computer
We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too.
Where Do You Fit In?
Do you know how to build relationships with Enterprise IT Clients?
Can You Project Manage Complex Multi-Vendor Solutions?
Do you know how to execute strategy with sales coaches and business partners?
Do you view executive sales coaching as a positive?
Can you hunt and farm simultaneously?
In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions.
Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients?
If yes to any of the above, consider this; Cambridge Computer has been in business for 33 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer.
If you think you have what it takes to succeed, read on.
If you know you will do what it takes to succeed, apply.
About Cambridge Computer
Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients.
We have been in business for 33 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients.
We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies.
We specialize in a range of technologies, some of which are:
Data Storage, Backup, Archiving, DR & Replication
BC/DR as a service & Cloud Storage
Threat assessment, Filtering & AV Solutions
Networking, including Software Defined Networking
Data Life-Cycle Management
High Performance Computing and Artificial Intelligence
About You
With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services.
You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients.
Requirements You Meet
At least 5 years of experience succeeding in a technically oriented sales role
A background of selling hardware, software, and professional services IT solutions
Experience developing accounts, writing technical proposals, giving presentations and closing sales
Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively.
Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis.
A bachelor's degree
How to Apply
Simply submit a:
Cover letter
Resume
Benefits With Cambridge
We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:
Salary and uncapped commission
Multiple health insurance options
Medical FSA and Dependent Care FSA
Dental insurance
Vision insurance
401(k) savings plan with employer matching
Employer-sponsored long-term disability
Paid holidays and PTO that increases with longevity at the company
Opportunities for growth!
Salary Range (Estimated): 85k - 130k
Equal Opportunity Employer
Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.
$73k-118k yearly est. 60d+ ago
IT Data Analytics Intern
Oatey Supply Chain Services 4.3
Computer technician job in Cleveland, OH
20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America
Why Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, Oatey Canada, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter?
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Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry.
2026 Oatey Summer Internship Program - The Oatey Intern Experience
Interested in an internship with challenging projects, high visibility, professional networking, development, and fun?
Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*.
* Based on outstanding performance and organizational needs
What we're looking for…
The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships.
Oatey offers a vigorous program that includes:
Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement
IT Analytics Intern Position Summary:
Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience.
Expectations & Accountabilities…
Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations.
Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features.
Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment.
Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required.
Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics.
Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests.
Other duties as assigned.
What you'll need to be successful…
Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree.
Year: Junior or Senior
GPA: 3.0 or greater
Self-starter with an inquisitive mindset
Structured and analytical thinking
Demonstrated high initiative
Experience with Structured Query Language (SQL) and Power BI
Familiarity with statistical modeling or other data science practices
Excellent written and oral communication skills
Compensation Range for the Position:
$20.00 USDHourly
Target Cash Profit Sharing for the Position:
N/A
Offer amount determined by experience and review of internal talent.
Equal Opportunity Employer
The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.
$20 hourly Auto-Apply 8d ago
Student Worker Help Desk- Campus Technologies
Lorain County Community College 4.0
Computer technician job in Elyria, OH
The Help Desk Student Worker will be a Team Member of the Help Desk and Operations Team and provide technology support services to the campus community. These support services include desktop operating systems (Microsoft and Apple), mobile devices (IOS and Android), DELL, and Apple device hardware support and support for campus applications.
Please review the Student Eligibility Requirements. (link: ************************************************************************
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Required Qualifications: Students who appreciate the importance of attention to detail, desire to think critically, and enjoy providing excellent customer service are encouraged to apply. To qualify for a student worker position, you MUST be enrolled in a minimum six (6) credit hours per semester.
Preferred Qualifications: Technical knowledge or experience is desirable but NOT required to apply for this position.
Please review the Student Eligibility Requirements. (link: ************************************************************************
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at ************** Student Financial Aid staff are available to help you through the application process. Reach out at ************, ********************, or LiveChat.
$44k-49k yearly est. Auto-Apply 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Computer technician job in Cleveland, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-41k yearly est. 29d ago
Helpdesk Analyst
Collabera 4.5
Computer technician job in Brooklyn, OH
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors.
Phone Based Support
• Answer incoming calls at your desk through a wired headset
• Perform initial problem determination with your client
• Utilize remote control tools to resolve client issues
• Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues
• Document client interaction and steps taken in Service Manager
• Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary
• Stay informed, read internal communications and participate in daily group chat feeds
• Manage your time effectively, use escalation guidelines
• Manage After Call Work and Auxiliary time daily 50 minutes or less
• Receive 2 - 15 minute breaks, self-scheduled based on phone availability
• Receive a half hour lunch for an 8.5 hour workday, scheduled by management
Qualifications
Technical Support With at least 3 years of experience
Inbound Call Center With at least 3 years of experience
Typing at 35 WPM
Additional Information
To know more on this position or to schedule an interview, please contact;
Maria Nerizza De Mesa
************
maria.demesa[@]collabera.com
$47k-70k yearly est. 60d+ ago
Technical Support Specialist
Brookfield 4.3
Computer technician job in Cleveland, OH
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.
This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
Deliver remote support using industry-standard tools to resolve technical issues efficiently.
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
Evaluate software and hardware compatibility to support system upgrades and application rollouts.
Engage with external vendors for escalated issue resolution beyond internal support capabilities.
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
High School Diploma or GED required.
Minimum of 2 years of experience in an IT support role.
Experience working in a call queue environment is a plus.
Familiarity with ServiceNow preferred.
Demonstrated understanding of IT concepts and processes within an ITIL framework.
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
Proven ability to collaborate effectively across technical teams and resolver groups.
Excellent verbal and written communication skills.
Commitment to representing the IT department professionally and positively in all business interactions.
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
$35k-63k yearly est. Auto-Apply 60d+ ago
Workday Certified Advanced Comp Lead
Accenture 4.7
Computer technician job in Cleveland, OH
Who We Are We are Accenture, a global professional services company, searching for a Workday Advanced Comp Lead. This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.
For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals.
What's in it for You
Help HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.
To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.
Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team.
As a Workday Advanced Compensation Lead, your primary responsibilities may include:
* Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
* Formulate planning, budgeting, forecasting and reporting strategies
* Architect statements of work and/or client proposals
* Architect and manage vendor relationships
* Lead workshops for client education
* Manage resources and budget on client projects
* Serve as the escalation point for critical functional issue resolution
* Provide subject matter expertise to aid in decision making related to the functional solution
* Lead, mentor, counsel and manage performance metrics of project staff
* Conduct working sessions with clients to gather, understand, and analyze business requirements.
* Architect Workday the entire Advanced Comp solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated
* Advise clients on industry standards and leading practices.
* Understand and apply Workday and Accenture methodologies.
* Provide the Delivery Lead with status updates and keep them apprised of overall project status.
* Demonstrate strong client and stakeholder management to achieve project objectives
* Ensure the client takes advantage of Workday best practices.
* Support innovation through the creation of new industry leading methods and assets
Why should I join the Accenture Workday team?
* Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients.
* Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations.
* Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation.
Who will be successful at Accenture?
It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Qualification
Here's what you need:
* Workday Partner Certification
* Minimum of 3 years of consulting or client-side experience, most recently in a Lead or similar level role
* Minimum of 3 years of working of Advanced Comp experience
* Minimum of 3 years of Workday Implementations
* Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree must have equivalent minimum 6 year work experience.
Bonus points if you have:
* 6 years of Workday-related implementations
* Demonstrate knowledge of the HR function & processes
* Experience in Education or Government Workday implementations
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Locations
$78.5k-201.3k yearly 14d ago
desktop support
Artech Information System 4.8
Computer technician job in Avon, OH
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
POSITION:DESKTOP SUPPORT
LOCATION: Cleveland, OH (you will be offered with the nearby location to place )
Duration:1+years
· PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional.
· Experience in medical technology support a plus as well.
Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc
Additional Information
For more information, Please contact
Shubham
************
$46k-61k yearly est. 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Computer technician job in Bedford Heights, OH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-63k yearly est. 9h ago
Infrastructure Technician
C&K Industrial Services 3.6
Computer technician job in Cleveland, OH
Join the C&K Industrial Services Team as an Infrastructure Technician! Are you ready to make a difference in the community by helping keep cities and municipalities safe and efficient? C&K Industrial Services is seeking dedicated Infrastructure Technicians to support our Infrastructure division. If you are committed to professional excellence, we want you on our team! About Us: At C&K Industrial Services, we pride ourselves on our advanced fleet of vacuum trucks, combination vehicles, water blasters, and other heavy equipment. We specialize in a variety of challenging projects, including industrial facility shutdowns, emergency responses, and site remediation. We're looking for team players who value safety, collaboration, and career advancement. At C&K, we believe in teamwork above all. As an Industrial Operator, you'll be part of a collaborative environment where everyone plays a vital role in the success of each project. You will be valued not only for your driving skills but also for your hands-on contributions to the team's work. About the Role: As an Infrastructure Technician, you'll work on essential projects for municipalities, cleaning and inspecting sewer systems, pipelines, and storm drains. You'll operate specialized equipment, including CCTV cameras, water jet equipment to map and clean the pipelines, ensuring they meet industry standards. This role involves working both in the field and underground, in potentially challenging environments, with an emphasis on safety and professionalism. Your key responsibilities include:
Equipment Mobilization: Safely transport, set up, and operate equipment for pipeline cleaning and inspections at job sites.
Mainline & Lateral Operations: Operate "mainline" and "lateral" cleaning equipment for small and large diameter pipes, ensuring cleaning meets contracted standards.
CCTV Operations: Lower and raise cameras into manholes for pipeline inspection, ensuring accurate footage for mapping and analysis.
Sewer System Work: Enter sewer systems to perform cleaning and inspections, following all safety guidelines and best practices.
Professional Interactions: Represent C&K Industrial Services with professionalism when interacting with engineering firms, city representatives, and homeowners.
Traffic Control & Site Preparation: Assist in site preparation and traffic control to ensure a safe working environment.
Who You Are: We're looking for dedicated, safety-conscious individuals who:
Team Player: Ability to work effectively in teams, especially when lifting and moving heavy equipment.
Safety Focused: A strong understanding of safety procedures and a commitment to following all guidelines.
Adaptability: Willingness to work in various weather conditions, including on job sites that may involve heights and confined spaces.
Take pride in their work and hold themselves to high standards of professionalism, especially when interacting with the public.
Are physically capable of handling tasks in varied environments, including underground sewer systems. This will require you to enter confined spaces.
Qualifications:
Valid Driver's License with a clean driving record.
Ability to obtain and maintain a valid DOT medical card.
Comfortable working in varied weather conditions (heat, cold, and rain).
Experience with traffic control or site preparation is a plus.
Ability to read and interpret maps and blueprints.
Physically able to wear personal protective equipment (PPE) and routinely lift 50+ lbs.
Experience with CCTV pipeline inspections is a plus but not required.
What We Offer:
Competitive Salary: With an increase after 90 days, based on performance.
Benefits: Paid time off (PTO) after 90 days, 401(k) with employer match, comprehensive health coverage (medical, dental, and vision), life insurance, AD&D, short-term disability, and an employee assistance program.
Training & Career Growth: Ongoing training in safety, equipment operation, and new technologies. Opportunities to move into leadership roles and advance your skills in equipment and operations.
Paid Time Off: PTO after 90 days.
Uniforms Provided: For a professional look and safety.
Safety Gear Provided: Hard hat, respirator, gloves, harness, and hearing protection. Steel-toed boots are required, but we also offer a safety boot reimbursement program
Per Diem for Travel: If you're assigned to out-of-town projects, we offer per diem support.
Travel: Year-round local work with occasional overnight travel.
Work Schedule:
C&K operates year-round with work that can involve varying hours, including occasional weekend and evening shifts depending on project schedules. Our flexible, 24/7 operations mean that Technicians are given daily schedules with consistent work.
If you're ready to apply your skills to a vital role that helps improve the infrastructure of our communities, join the C&K Industrial Services team and make a difference! Note: This job description provides a general overview of the primary responsibilities and may evolve based on business needs. We comply with Federal DOT regulations; therefore, any use of marijuana, medical or recreational, is not acceptable under our drug-free workplace program.
$88k-134k yearly est. 60d+ ago
Intern, Computer Science
Cuyahoga Community College (Tri-C 3.9
Computer technician job in Parma, OH
Department: Computer Science Reports To: Program Manager Recruitment Type: Internal Employment Type: Student Non-Union Work Schedule: Days Number of Openings: 0 Job Description: This internship aims to help students develop both technical and soft skills, preparing them to become successful job seekers and employees in the tech field.
Internship Responsibilities and Activities:
The primary goal of this internship is to review and update the Help is Here (HIH) app. Responsibilities include:
Review and update the HIH app.
* Develop a project plan for updates and meet with Tri-C counselors and staff to discuss.
* Update software.
* Update Counselor requests.
* Review usage.
* Make recommendations for updates based on research.
* Other tasks as assigned.
As time allows, there may be additional tasks, including:
Career Readiness:
* Enhance LinkedIn profiles, resume reviews, mock interviews, and more.
Communication and Presentation:
* Presentations to boost confidence and communication skills.
Departmental Projects:
* Engage in short-term projects to assist the Computer Science department.
Cybersecurity Defense Center Maintenance:
* Research and recommend solutions to technical problems.
* Monitor system performance and troubleshoot issues.
* Install, configure, and troubleshoot network and server systems, hardware, and software.
* Provide technical assistance on hardware and software-related issues.
Other Technical Projects:
* Take part in various technical projects as assigned.
Preferred Qualifications:
* Currently enrolled IT student.
* Programming experience in React Native preferred; strong skills in JavaScript, HTML and React.
* Experience using Git and GitHub for source code control.
* Experience deploying mobile apps to the Apple and Google store for testing purposes.
* Excellent problem-solving and troubleshooting skills.
* Passion for the field.
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check.
If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
$28k-31k yearly est. 60d+ ago
Technical Support Analyst I
Howard Hanna Real Estate Services 4.1
Computer technician job in Cleveland, OH
Job Description
SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager.
DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment.
Ensure all incidents are resolved against service level agreements including logging and tracking of support requests
Partner with internal IT teams and vendors to resolve incidents
Proactively learn and train peers on new products, services and technical solutions within organization
Build and maintain knowledge base for support and incident management
Configure new PCs using an SCCM imaging process and deploy to business locations.
Participate in a weekly on-call rotation for after-hours support
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
1-3 years of experience working in a Help Desk or Service Desk role
Associates or Bachelor degree in Information Technology or a related field preferred
Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android)
Experience with PC imaging and hardware repair.
Experience using incident and problem management ticketing solutions
Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps
Strong customer service ethic
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Ability to prioritize and quickly resolve issues
HowardHanna.com
Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
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$37k-72k yearly est. 28d ago
IT Support Specialist
Layerzero Power Systems
Computer technician job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: IT Support Specialist
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools.
This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service.
Key Responsibilities:
End-User Support
Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
Support both office employees and manufacturing-floor personnel.
System Setup & Configuration
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
Assist new hires with workstation setup and onboarding support.
Application & System Support
Assist with ERP system support and enhancements.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
Participate in new system rollouts, upgrades, and implementation projects.
Ticketing & Documentation
Log, track, and resolve support tickets according to defined SLAs.
Maintain accurate documentation, device lifecycle records, and asset inventory.
Report recurring issues to the IT team to drive long-term solutions.
Operational Support
Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications:
Required
1-4 years of IT support, help desk, or service desk experience.
Strong troubleshooting abilities across hardware, software, and networks.
Excellent communication and customer service skills.
Hands-on experience with:
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Windows operating systems
Basic networking (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed.
Preferred
Experience with ERP systems, ticketing platforms, or endpoint management tools.
Exposure to Active Directory or Azure AD.
Knowledge of IT asset management practices.
Education
Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
Equivalent hands-on experience will be considered in lieu of a degree.
Industry certifications are a plus, including:
CompTIA A+, Network+, Security+
Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Modern Desktop Administrator Associate
Who Thrives in This Role
Someone who loves solving problems and helping people
Someone who communicates clearly and stays calm under pressure
Someone who is eager to learn and grow in an enterprise IT environment
Someone who takes initiative and follows through
What We Offer:
Competitive pay with performance incentives
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $85,000 to $114,00
$85k-114k yearly 37d ago
Integration System Support Specialist
Northwest Hardwoods 4.0
Computer technician job in Beachwood, OH
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.
The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.
NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners.
Key Responsibilities
* Actively monitor and address issues promptly to reduce system downtime
* Develop, configure, implement, and support integrations connecting internal business applications with external partner systems
* Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations
* Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.)
* Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions
* Ensure application system integrations comply with performance, security, and compliance standards
* Maintain comprehensive documentation of data flows, system mappings, and integration processes
* Support system upgrades and migrations by ensuring compatibility and continuity of integrations
Qualifications
* 3-5 years of demonstrated experience managing complex system integration projects
* Bachelor's degree preferred
* Strong SQL skills
* Understanding of data transformation and mapping techniques
* Experience using SQL to validate, test, and troubleshoot integration data flows
* Strong knowledge of API development, management, and testing including authentication methods
* Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell
* Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms)
* Working knowledge and experience with Windows server and cloud environments
* Ability to identify, analyze, and resolve problems with clear and effective communication
* Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.)
Preferred Skills
* Knowledge of EDI transactions and other B2B integration protocols
* Familiarity with data governance and security best practices
* Knowledge of integration design patterns and best practices
* Familiarity with version control systems (Git) and CI/CD pipelines
* Understanding of manufacturing processes and industry-specific data flows
* Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment
NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
$58k-77k yearly est. 12d ago
Retail Computer Technician
Opportunities To
Computer technician job in Mayfield Heights, OH
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results-driven RETAIL COMPUTERTECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.
Click here to view our job video
MAJOR RESPONSIBILITIES
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
EDUCATION & EXPERIENCE:
High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Flexible Schedules & Excellent Pay
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with company match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
#appcast
$18-35 hourly 5d ago
PC Technician
444&&Polarsonpweh
Computer technician job in Hudson, OH
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
$33k-51k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing
Computer technician job in Cleveland, OH
Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a plus!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Connectwise RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$37k-65k yearly est. 60d+ ago
Help Desk/IT Support Analyst 45-55k/yr
Maverick Direct
Computer technician job in Cleveland, OH
I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or
[email protected]
Job Title:
IT Support Analyst (Help Desk)
Status
: Non-exempt (overtime paid)
Work Schedule:
Th, Fri, Sat, Monday 12pm till 10pm
SCOPE OF RESPONSIBILITY:
IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio.
IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus).
The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department.
PRIMARY DUTIES:
Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool.
Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff.
Assists in the resolution of all technology-related questions or problems.
Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools.
IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested.
Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool.
Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency.
Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits.
Other collateral duties, as assigned.
Qualifications
MINIMUM REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High School Diploma
Three years computer-operations experience, preferably in a Windows environment
Advanced educational courses are preferred
SKILLS
Experience of working within a customer service environment
Knowledge of Microsoft Office Professional 2010 or earlier
Knowledge of Microsoft Windows 7 or earlier
Knowledge of desktop applications and their use in a legal environment
Experience with PC-based systems, mobile devices and remote access tools
Suitable IT qualification at NVQ level (or equivalent) is desirable
PERSON SPECIFICATION
Focus on customer care
Ability to empathize with people
Excellent communication and interpersonal skills
Good attention to detail
Good organizational skills
Ability to work well under pressure
Ability to multitask
Additional Information
Direct Hire
How much does a computer technician earn in Elyria, OH?
The average computer technician in Elyria, OH earns between $27,000 and $61,000 annually. This compares to the national average computer technician range of $28,000 to $55,000.