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  • Entry Level - Geographic Information Systems (GIS) Technician

    Techead

    Computer technician job in Charlotte, NC

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. GIS Technician 1 Year Contract Onsite Local Candidates Only! Charlotte, NC NO C2C Candidates! An entry level GIS position, who will assist with the updating and maintenance of data within a large scale Enterprise GIS database. Desired Skills and Experience: Requires an Associate's degree in Geography, Earth Science, Engineering, or related field and three years of relevant experience; or a Bachelor's degree in Geography, Earth Science, Engineering, or related field and one year of relevant experience. Must have a minimum of two years of experience using the ArcGIS suite of products and must have experience editing GIS data. Experience in importing, exporting, creating data in ArcGIS 10.x. Must be able to work with data stored in Enterprise Geodatabase. A basic understanding of Trimble Business Center is preferred. Preferred qualifications include experience with creating, collecting, and editing GIS data. GIS work experience with a city or county government agency is preferred. Required Software: Esri ArcMap and ArcCatalog 10.x TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.
    $37k-63k yearly est. 1d ago
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  • Client Support Associate - Charlotte

    Ameriprise Financial 4.5company rating

    Computer technician job in Charlotte, NC

    In addition to addressing immediate client needs, you'll engage in award-winning advisor development experiences designed to help you thrive. Our programs emphasize learning embedded in your daily work, focusing on the financial planning process, effective sales and communication strategies, and a comprehensive introduction to the products and services that power the Ameriprise Client Experience. Through continuous professional development, you'll build the skills and behaviors that drive long-term success, supported by technology-enabled learning and a culture committed to helping advisors grow with confidence. As the Client Support Associate, you'll shadow client appointments, learn how to write financial plans and gain a better understanding of the products and services we offer our clients. From there, you'll have the opportunity to move into the Financial Advisor role, where you're taking on client meetings and helping individuals feel confident about their financial future. Key Responsibilities Responsible for client interactions including converting service calls to sales opportunities from inbound client calls. Preparing Client Relationship Managers for sales presentations and interactions with clients. First call resolution, setting up accounts, completing and processing paperwork, scheduling meetings, executing routine clerical transactions, answering requests for information, fields client issues, and manages recovery process. Transact and process business on behalf of advisors and product specialists and support the Client Relationship Manager in the financial planning process. Gathering and documenting information to ensure compliance requirements are met. Liaison between Product Specialists and Client Relationship Managers to come up with recommendations. Engage in on-going professional development to increase industry, product, sales and servicing skills and abilities. Maintain all appropriate FINRA/other licenses and requirements up to date. Required Qualifications High school or GED. 1+years of relevant experience. Current FINRA Series 7 State securities (S63 or S66), state IAR (S65 or S66) (or willing to obtain within 90 days) Must have or obtain Minnesota Life, Accident /Health Insurance and Variable Contracts license within 30 days of hire date. Previous experience delivering outstanding client service. Detail oriented, strong math and analytical skills. Good organization and time management skills. Ability to manage multiple priorities and prioritize effectively. Process oriented and ability to work in a team environment. Knowledge of financial services products/services. Demonstrated ability to display and maintain a highly professional demeanor consistent with Ameriprise values and brand. Preferred Qualifications Bachelor's degree or equivalent. CFP, CRPC Previous sales experience or exposure preferred. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt Job Family Group Sales Line of Business AFG Ameriprise Franchise Group
    $55k-86k yearly est. 1d ago
  • Help Desk Support

    Teksystems 4.4company rating

    Computer technician job in Charlotte, NC

    *Help Desk Support - Contract (6 Months)* *Overview* This role is perfect for someone early in their IT career who enjoys solving problems, supporting users, and delivering excellent customer service. You'll act as the first point of contact for technical issues and help keep daily operations running smoothly. *Daily Responsibilities* * *Provide frontline technical support* via phone, email, chat, and in person * *Troubleshoot and resolve* hardware and software issues * *Run diagnostics* to identify and fix userreported problems * *Install, configure, and repair* computer hardware and software * *Document all work* in a ticketing system * *Follow up with users* to ensure full resolution * *Escalate complex issues* while maintaining communication with the user * *Maintain technical documentation* and knowledge articles * *Recommend improvements* to processes and system performance * *Stay current* through training and ongoing learning *Required Top Skills & Technical Requirements* * *Customer service expertise* * *Selfstarter mindset* - ability to take tasks and run with them * *Active Directory experience*, including assigning accounts, SSO groups, and Intune app deployment groups * *Office 365 support* * *Intune MDM support* * *Ticketing system documentation* (any platform; SysAid experience is a plus) * *Autopilot support* * *Citrix support **experience* *Additional Technical Skills* * Windows support * Service desk / help desk experience * Phonebased technical support * Troubleshooting across hardware, software, and user access issues *Work Environment* * *Onsite, 5 days per week* * *Must be reliable and able to work scheduled hours* * *Professional demeanor; you'll work directly with internal associates* * *Ability to stay calm and effective in stressful situations* * *Open to learning established processes and workflows* *Additional Requirements* * Drug test required * Entrylevel friendly * Must follow scheduling policies (notice required for remote days, vacation approval, etc.) *Interview Process* * Two interview rounds *Reason for Hiring* * Significant increase in user volume (1,800+ new users onboarding) *Job Type & Location*This is a Contract position based out of Charlotte, NC. *Pay and Benefits*The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Charlotte,NC. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-29 hourly 2d ago
  • Technical Support Specialist

    Planmeca USA Inc.

    Computer technician job in Charlotte, NC

    Technical Support Professional Experience: 3-5 Years Primary Skills: Electromechanical, CompTIA+ Certification, Technical support, Customer Service Requirement Description: You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls. ESSENTIAL DUTIES: Answers escalated technical support phone calls for assigned equipment group Routes calls to appropriate parties if necessary Provides advanced troubleshooting Provides remote desktop support via remote desktop software Logs all calls in CRM software Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules Travels and provides field support for complicated cases when remote support is impossible Maintains current knowledge of all Client products and all other matters that affect the dental industry Shares knowledge and works with other Technical Support Team Members Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Degree; technical in nature or equivalent work experience Electromechanical experience is a plus Troubleshooting and networking skills Proficient with Microsoft Office Suite Ability to type a minimum of 20 words per minute Strong communication skills Knowledge, Abilities, and Skills A deep understanding of the dental market and core equipment segment is preferred Salary: $50,000- $52,000 per year
    $50k-52k yearly 6d ago
  • AV Integration Technician (Charlotte/Raleigh NC)

    Presidio Networked Solutions, LLC

    Computer technician job in Charlotte, NC

    Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking an on-site AV Integration Technician who will be responsible for the installation of displays, projectors, audio systems, control systems, and teleconferencing systems. This position will be onsite in the Charlotte, NC (Whitehall Park) office. The travel will be regional and will require travel to client sites on a regular basis. Travel Requirements: You will be expected to travel up to client sites on a daily / weekly basis including out-of-town/overnight travel weekly (up to 75% - 85% of the time). It will be based out of Charlotte, NC or Raleigh, NC. Responsibilities Include: Onsite installation to include: the guided installation of displays, projectors, audio systems, control systems, and teleconferencing systems. Installation, testing, and termination of low voltage cabling to support Audio Visual implementations Take instruction from Lead Technician and Project Managers to complete AV installation. Complete basic rack wiring Learn the basics of operating various collaboration platforms, continue education for AV certification {CTS} for growth within the company is desired. Assist with inventory, staging, and testing of AV and network hardware in preparation for installation. Communicate with other trades and handle basic customer communication onsite Travel to various job sites required Required Skills and Professional Experience: Experience in Trades or other hands-on technical industries Basic computer and MS suite skills Valid Driver's License High School Diploma/GED or Bachelor's degree and/or military experience 3 + experiences in the low voltage or AV industry Must be able to work on a ladder, lift, push and/or pull 50 pounds or more, stand for long periods, and be able to bend, kneel and work with arms raised for prolonged periods. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-AV1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $46k-89k yearly est. 2d ago
  • Key Account Support Specialist

    Advantage Solutions 4.0company rating

    Computer technician job in Charlotte, NC

    Minimum: USD $18.50/Hr. Maximum: USD $26.44/Hr. Market Type: Hybrid Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement * Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives * Make recommendations for how clients can achieve financial targets Analysis and Presentations Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats Develop and conduct negotiations to maximize profitability and maintain positive relationships Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement Analyze performance metrics of assigned clients and make recommendations for improvement Recommend ways to improve business margin for clients and recommend action plans Strategize on how to maximize marketing spend to achieve client's financial goals. Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting Drive cross-collaboration among all other internal teams Analyze data reports to ensure financial performance meets forecasted targets Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports * This position does not have supervisory responsibilities for direct reports Indirect Reports * Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities Strong presentation skills Excellent interpersonal and organizational skills Working knowledge of syndicated data Proficiency in Microsoft Excel Intermediate or advanced computer skills Strong written communication and verbal communication skills Conflict management skills Demonstrated ability to provide cross-functional leadership Well-organized, detail-oriented, and able to handle a fast-paced work environment Flexible and adaptable, able to change and alter according to changes in projects or business environment Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Job Will Remain Open Until Filled
    $18.5-26.4 hourly 1d ago
  • Field Service Technician - Level III

    I3 Infotek Inc. 3.9company rating

    Computer technician job in Charlotte, NC

    Position Type: Full-Time | Day Shift Travel: Up to 85% (Majority Air Travel) About the Role We are seeking an experienced Field Service Technician - Level III to support installation, troubleshooting, and repair of high-precision CNC machinery at customer sites across the U.S. This role is ideal for technicians who can work independently while collaborating with customers and internal teams. Key Responsibilities Travel to customer sites for CNC machine troubleshooting, repairs, and installations Install new equipment, retrofits, and design improvements Diagnose customer issues via phone/email and on-site support Perform mechanical alignment, CNC control, servo, PLC, and automation troubleshooting Create technical bulletins, service documentation, and trip reports Maintain compliance with company safety policies and OSHA standards Communicate status updates to customers, distributors, and service management Qualifications Associate Degree in Electronics or equivalent experience 5+ years of experience with CNC controls, servo systems, PLCs, and automation Strong mechanical background (hydraulics, pneumatics, precision measurement) Prior machine tool experience (Okuma preferred) FANUC CNC experience (preferred) Basic technical writing skills (preferred) Skills & Competencies Strong troubleshooting and analytical skills Ability to read blueprints and electrical schematics Proficiency with precision measuring tools (laser, ball bar, micrometers, etc.) Customer-focused mindset with excellent communication skills Ability to work independently in a fast-paced, travel-heavy role
    $42k-68k yearly est. 4d ago
  • Windows Desktop Engineer Specialist

    Truliant Federal Credit Union 4.6company rating

    Computer technician job in Salem, NC

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Windows Desktop Engineer Specialist ensures the integrity and efficiency of all Windows systems that support our organizational functions. This role will focus on the design, deployment, optimization, and support of Windows desktop environments across the enterprise and serve as a senior technology support resource on the IT Service Desk team. The successful candidate will ensure a secure, reliable, and high-performance end-user computing experience, supporting the demanding needs of frontline and back-office support at Truliant. Essential Functions and Responsibilities Designs, builds, and optimizes standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization. Packages, deploys, and updates applications; monitors desktop performance, availability, and security compliance; Collaborates with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies. Implements and supports desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluates and introduces emerging desktop and collaboration technologies to enhance productivity and compliance. Provides Level 3 support for complex desktop, endpoint, and application issues escalated from service desk and field tech teams. Assists with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves. Supports mobile device management (MDM) solutions and resolves mobile device-related issues. Automates repetitive engineering and administrative tasks using PowerShell and modern management solutions. Supports equipment procurement processes, including asset tracking and inventory control. Works closely with business units to ensure desktop platforms meet regulatory and operational requirements. Participates in disaster recovery planning and execution for end-user computing systems. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Prioritize and schedule tasks accordingly. Escalate problems (when required) to the appropriately experienced technician. Knowledge, Skills, and Abilities Must have expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms. Must be proficient in application packaging (MSI/App-V), software distribution, and patch management. Familiarity with financial services applications is a strong plus. Must have strong PowerShell scripting and automation skills. Must have an understanding of security hardening, compliance frameworks (e.g., NCUA, PCI-DSS), and data protection in financial environments. Must have excellent troubleshooting and problem-solving skills in time-sensitive, high-pressure environments. Must have strong written and verbal communication skills for interaction with technical and non-technical stakeholders. Must have the ability to work in a fast-paced, regulated environment. Physical Requirements Occasional travel within NC, VA, and SC may be required for on-site support Occasional standing, walking, bending, and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 40 pounds Education and Background Bachelor's degree in Computer Science, Information Technology, or related field required. 5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role is required. Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred. Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required. Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health & Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account Dependent care flexible spending account
    $71k-90k yearly est. 5d ago
  • Field Service Technician

    MSR Technology Group

    Computer technician job in Charlotte, NC

    About the Company The Field Service Technician Level 2-4 is responsible for troubleshooting and repairing various client products and installing high-tech machinery when necessary. This includes diagnosing issues in mechanical alignment, hardware, software, peripheral devices, and automation. The technician will provide feedback to management and customers through detailed trip reports and will assist in creating technical manuals to improve the troubleshooting ability of distribution network. This role directly contributes to the success of the customer service department by resolving complex issues beyond the scope of distribution's capabilities. About the Role The Field Service Technician Level 2-4 is responsible for troubleshooting and repairing various client products and installing high-tech machinery when necessary. Responsibilities Travel to Customer Sites: Troubleshoot and repair client products as needed. Install new equipment and retrofits, including design improvements. Provide technical support for installation and repairs via phone or email. Documentation & Reporting: Generate technical bulletins, repair manuals, and provide detailed trip reports. Adhere to all company policies, safety practices, and provide feedback to management. Qualifications Experience/Education: Associate's Degree in Electronics or equivalent experience. Minimum of 5 years' experience in CNC controls, servo systems, PLCs, automation, and mechanical systems (e.g., machine tool theory, hydraulics, pneumatics). 5+ years of prior experience with machine tools. FANUC CNC experience (preferred). Okuma-Howa product knowledge (preferred). Technical writing experience (preferred). Required Skills Technical: Proficient in precision measuring and diagnostic equipment (laser, ball bar, micrometers, etc.). Strong troubleshooting and analytical skills. Basic mechanical and electrical skills. Ability to read blueprints and electrical schematics. Proficiency with PC tools (Outlook, Word, Excel). Basic knowledge of hand tools, electrical/mechanical devices (e.g., multimeters, oscilloscopes, forklifts). Preferred Skills FANUC CNC experience. Okuma-Howa product knowledge. Technical writing experience. EOE
    $39k-60k yearly est. 1d ago
  • Field Service Technician-Mechanical

    Arrow Workforce Solutions

    Computer technician job in Charlotte, NC

    Pay: $27.88/hr (Full Travel Reimbursement and 1.5 times overtime pay when you travel to locations) Full Time Permanent Job Title: Field Service Mechanical Technician The Field Service Mechanical Technician's primary function is to travel to customers' locations to perform on-site installations, servicing, and repairs for commissioning or warranty work on customer-finished products. Anticipated travel is 50-75% of the time, by car and/or plane. When not traveling, this role will work on the production floor to build and assemble parts, pipe fitting, and enclosures. Handle, move, load, and unload material, mostly heavy metal, by hand or using a variety of material handling equipment, including forklifts and overhead cranes in a high trafficking manufacturing environment. This role reports to the Field Services Site Supervisor. Key Responsibilities: Read and interpret drawings, blueprints, sketches, diagrams, and product specifications, and understand tolerances to determine assembly operations. Rig, hoist, move, and align sub-assemblies and components to storage areas or within the worksite using overhead cranes and forklifts, using established safety precautions. Fit and assemble simple and complex parts to build heavy industrial machinery and equipment according to drawings and product specifications. Install major components such as tanks, louvers, dampers, large-scale frames, generators, insulation, soundproofing systems, and building panels using hand and power tools. Inspect, test, examine, and investigate parts, sub-assemblies, and finished products to ensure quality and detect irregularities and malfunctions. Assist with documentation control and following company policies. Handle, move, load, and unload products and materials by hand or using material handling equipment, including forklifts, overhead cranes, and tow motors, operating established safety precautions. (Material handling) Provide feedback on design improvements through communication with the Supervisor and assist in preparing Engineering Change Requests. Ensure standards for safe working conditions are observed following OSHA, and participate in regular safety talks. Perform a visual inspection of equipment, including cranes, forklifts, cutters, and other tools, to ensure they are in safe working condition. Mentor and assist junior production members and other employees. Qualifications & Experience: Minimum 3-5 years experience in a heavy industrial equipment environment and mechanical assembly. Certificate in Crane and Forklift Operation. Previous experience working within an ISO9001 environment is preferred. Should be able to lift between 50-75lbs. Additional Requirements: Demonstrate knowledge and an understanding of OSHA. Understand how this position impacts the quality of products and services our customers provide. Ability to travel 50-75% within the US. Produce quality work (on-spec., on time, on a budget). Participate pro-actively in the continuous improvement process. Be self-motivated with a positive attitude and the ability to multi-task. Work well within a team environment. Strong problem-solving and analytical skills. Excellent organizational, interpersonal, and communication skills. Maintain a professional, clean and safe work area. Valid US passport preferred.
    $27.9 hourly 1d ago
  • Field Service Technician

    Munters 4.3company rating

    Computer technician job in Charlotte, NC

    JOB TITLE: Field Service Technician Salary: $30.14 /hr - $39.16/hr Overview/Summary: Our Field Service Technicians travel to customer sites to safely repair, troubleshoot, and maintain commercial and industrial dehumidification equipment. This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. Essential Functions and Responsibilities: * Travel to customer sites to perform service and customer support. * Diagnose and correct malfunctions on all equipment. * Provide customer training on standard Munters equipment. * Provide technical feedback on equipment by submitting detailed field service reports. * Communicate professionally with customers in a service-orientated manner both in person, writing and proper phone skills. Promote sales and service on company equipment. Preferred Experience and Skills: * Ability to work under pressure * Easy to work on team efforts * Results orientated * Self-motivated * Must be Honest and have integrity * Ability to Self-Manage * Strong Social awareness * Strong Relationship skills * Responsible for their own Decision making * Able to independently flex between competing priorities to keep improvement activities moving. * Curious, life learner. * Computer aptitude; Proficiency in Microsoft Office. * HVAC/R WITH COMMERCIAL/INDUSTRIAL * Technical skills or trade school * EPA Universal/608 * CFC License Required Experience and Qualifications: HS Diploma or Equivalent HVAC school or equivalent English Language primary. 3-5 years' experience in the commercial or industrial HVAC industry and/or a combination of work experience and the successful completion of HVAC/R vocational school Ability to travel extensively 80% and ability to travel via plane. Able to obtain a CFC Certification within 90days of hire. Experience with HVAC/Refrigeration systems and components PLC (Programmable Logical Controls) highly preferred Strong Written and verbal communication skills needed. Basic knowledge of electrical schematics Physical Demands: Heavy Work: Exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminals, expansive reading, etc. Ability to lift to 55lbs using proper lift techniques. Ability to stand long periods of time on your feet up to 8hrs a day. Benefits: Medical Dental 401K PTO Holidays We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check.
    $30.1-39.2 hourly 2d ago
  • Computer Field Tech Position- Conover NC

    BC Tech Pro 4.2company rating

    Computer technician job in Conover, NC

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Computer technician job in Rock Hill, SC

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $30k-41k yearly est. 21d ago
  • Workday Certified Advanced Comp Lead

    Accenture 4.7company rating

    Computer technician job in Charlotte, NC

    Who We Are We are Accenture, a global professional services company, searching for a Workday Advanced Comp Lead. This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals. What's in it for YouHelp HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team. As a Workday Advanced Compensation Lead, your primary responsibilities may include: + Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures + Formulate planning, budgeting, forecasting and reporting strategies + Architect statements of work and/or client proposals + Architect and manage vendor relationships + Lead workshops for client education + Manage resources and budget on client projects + Serve as the escalation point for critical functional issue resolution + Provide subject matter expertise to aid in decision making related to the functional solution + Lead, mentor, counsel and manage performance metrics of project staff + Conduct working sessions with clients to gather, understand, and analyze business requirements. + Architect Workday the entire Advanced Comp solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated + Advise clients on industry standards and leading practices. + Understand and apply Workday and Accenture methodologies. + Provide the Delivery Lead with status updates and keep them apprised of overall project status. + Demonstrate strong client and stakeholder management to achieve project objectives + Ensure the client takes advantage of Workday best practices. + Support innovation through the creation of new industry leading methods and assets Why should I join the Accenture Workday team? + Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients. + Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations. + Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation. Who will be successful at Accenture? It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Here's what you need: + Workday Partner Certification + Minimum of 3 years of consulting or client-side experience, most recently in a Lead or similar level role + Minimum of 3 years of working of Advanced Comp experience + Minimum of 3 years of Workday Implementations + Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree must have equivalent minimum 6 year work experience. Bonus points if you have: + 6 years of Workday-related implementations + Demonstrate knowledge of the HR function & processes + Experience in Education or Government Workday implementations Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $73,800 to $218,800 Cleveland $68,300 to $175,000 Colorado $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York/New Jersey $68,300 to $218,800 Washington $78,500 to $201,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $78.5k-201.3k yearly 35d ago
  • Systems Support Specialist

    Girls On The Run International 3.6company rating

    Computer technician job in Charlotte, NC

    Reporting to the Director of Operations & Technology and consistent with the mission of Girls on the Run International, the Systems Support Specialist is responsible for training councils how to use technology systems, performing technical troubleshooting, and providing administrative support for the learning management system, RacePlanner, web sites, NetSuite, and the Intranet. This position is also responsible for new computer set up and determining the IT needs of HQ and subsidiary council employees. PRINCIPLE RESPONSIBILITIES: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. TECHNICAL SUPPORT: · Serve as the LMS Administrator for GOTR Learning Academy and subject matter expert for RacePlanner · Serve as primary contact for council web site CMS questions and NetSuite (non-accounting related) questions · Manage Intranet content and provide support to HQ users · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and screen sharing sessions · Collaborate with product development teams, participate in product testing, and provide feedback when necessary · Create and maintain the LMS governance document as new features are released · Contribute content to the tech support knowledge base · Act as moderator for Connect Learning Communities (LMS) and Podio group (RacePlanner) TRAINING: The following items relate to all software supported by the Systems Support Specialist · Stay informed about newest product releases, make recommendations about which releases are beneficial to the organization · Develop and deliver training for new product features · Recommend timeline for implementation of new product features · Schedule regular communications with councils featuring ways to use new and existing software tools · Deliver software new user and refresher trainings · Write/update training manuals and user guides · Identify super users from the field and leverage them to test new features, train other users LMS ADMINISTRATION · Upload and test learning content and other curricular materials to the LMS · Set up new learning events in the LMS and maintain training event listing · Maintain learning course catalog and training resources housed within the LMS · Manage user access to the system including the API between RacePlanner and Cornerstone, bulk user uploads/deactivations, and password resets · Work with VP of Programming and Director of Professional Development to create curriculum tracks and assign training · Work with VP of Quality & Evaluation to collect and analyze data to assess training completion rates and other pertinent training metrics for councils and GOTRI as needed · Manage regular internal LMS reporting for GOTRI staff ADMINISTRATIVE SUPPORT: · Identify business and technical needs of employees and make recommendations about software requirements · Order computers, peripheral equipment, and software · Coordinate set up of computers with IT Vendor · Manage phone system for HQ including connecting the patch panels and programming extensions · Prepare work spaces for new user IT needs GENERAL RESPONSIBILITIES: · Serve as a Girls on the Run role model, exhibiting GOTR core values and working to help achieve the GOTR mission · Develop positive relationships with council directors, volunteers, board members, community members and staff. · Any other duties deemed necessary by the Director of Operations & Technology Qualifications REQUIRED SKILLS: · Graduation from a two-year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role One year of IT customer service experience for a variety of computer systems Experience updating and supporting websites using website content management systems Excellent written and verbal communication skills required Ability to learn new software quickly Ability to work with users of all skill levels Enjoys problem solving Experience using Microsoft Office products Ability to develop and deliver technical training in a virtual environment PREFERRED SKILLS: · Familiarity with Cornerstone on Demand or another Learning Management System Knowledge of HTML code Experience with Camtasia or Movavi video software Experience with VOIP and analog phone systems Experience wiring patch panels Additional Information Hours of support are Monday through Friday from 8:30 am to 5: 30 pm with the ability to work longer hours during peak demand times. This position is located in the GOTRI office in Charlotte, NC.
    $46k-65k yearly est. 8h ago
  • Client Onboarding Card Product Implementation

    JPMC

    Computer technician job in Charlotte, NC

    Are you ready to make a significant impact by leading and managing treasury product implementation processes for new and existing clients as they transition to the Chase banking platform? Join us at JP Morgan Chase and be part of a diverse and innovative global organization that offers endless opportunities for growth and development. As a Client Onboarding and Product Implementation Associate, you will play a pivotal role in shaping our clients' first experiences with us, ensuring a seamless transition and fostering strong relationships from the very first interaction. Together, we will drive satisfaction and success in a dynamic global environment. As a Client Onboarding Card Product Implementation Associate within the Commercial and Investment Bank, you will lead the charge in delivering exceptional onboarding experiences. You will be at the forefront of shaping our clients' first interactions with us, ensuring a seamless transition and fostering strong relationships. Your role is crucial in driving satisfaction and success, and you will be part of a diverse and innovative team that values growth and development. Together, we will create a dynamic and collaborative environment that supports our clients and our community. Job Responsibilities: Lead the execution of strategic initiatives to ensure a smooth transition for new and existing clients to the Chase banking platform. Own the product implementation process and training experience for your assigned clients. Meet and connect with clients and internal stakeholders through Zoom, Email, and other collaborative technologies. Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management. Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience. Implement mixed payable solutions and support clients with technical specifications for treasury services. Manage client and partner expectations by establishing timelines and dependencies. Demonstrate creative problem-solving skills and take ownership of issues when they arise. Ensure adherence to policy and procedures, maintaining high standards of anti-fraud awareness. Collaborate with a diverse and innovative global team, contributing to a culture of inclusion and growth. Participate in Business Resource Groups to engage with colleagues on topics such as ethnicity, gender, and more. Required qualifications, capabilities, and skills: 3+ years of experience in managing and executing strategic initiatives in a professional field. Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms. Technical project management experience in a dynamic client-facing environment. Strong communication skills with the ability to partner and influence others towards a common goal. Proficiency in data and tech literacy, with a willingness to understand and implement innovation and design thinking techniques. Experience in managing client and internal partner expectations, establishing timelines, and managing dependencies. Comfort in using technology such as Microsoft Office tools, WebEx, and other collaboration tools for enhanced client discussions. Demonstrated ability to build and maintain strong relationships with key partners. Experience in coaching or mentoring team members and managing conflict effectively. Strategic thinking with the ability to adapt to change. Adherence to policy and procedures, meeting or exceeding established Service Level Agreements (SLA). Preferred qualifications, capabilities, and skills: Bachelor of Science or Bachelor of Arts Degree. Passion for learning new operating models, technologies, and industry trends. Technical client consulting experience to support technical roles. Ability to clearly communicate, partner, and influence, leading others to a common goal. Due recognition for professional qualifications attained from reputable training institutes or professional bodies. Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (10%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.
    $43k-63k yearly est. Auto-Apply 60d+ ago
  • Technology Support Technician

    Chester County School District 3.7company rating

    Computer technician job in Great Falls, SC

    The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications
    $44k-51k yearly est. 60d+ ago
  • Technical Support Specialist

    Invue 4.3company rating

    Computer technician job in Charlotte, NC

    We are looking for a proactive, self-motivated professional with experience and an affinity for technology and innovation to serve as our Technical Support Specialist. In this role, you will directly interact with our customers, ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services, as well as acting as a customer advocate to resolve issues and improve processes. You may be a great fit for the Technical Support Specialist position IF: You have a passion for technology and innovative solutions. You are naturally curious about the way things work and have the distinct ability to pick up both hardware and software concepts easily You are an amazing problem-solver with exceptional customer service skills, going beyond customer expectations. You have excellent interpersonal, verbal, and written communication skills and the ability to effectively prioritize and manage your time. You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a prominent level of professionalism. RESPONSIBILITIES Become highly proficient with InVue's product suite, troubleshooting issues through various channels including email tickets, chat, and phone. Deliver an exceptional customer experience by finding and documenting customer needs and issues, answering incoming inquiries, effectively applying problem-solving techniques and following issues through to their successful resolution. Establish and keep a positive and professional relationship with customers by supplying continuing education on how to effectively use products and by clearly explaining the cause and resolution for issues so Customers are confident that the product will perform as intended. Replicate issues as needed to ensure that symptoms and probable cause are fully understood. Determine the severity level and urgency of every issue based on the impact on the Customer's business operations. Manage all open technical service requests to ensure prompt resolution of customer issues, including level two support. Communicate and collaborate with cross functional teams and departments to discuss and resolve issues, escalating when necessary. Responsible for continuously updating and expanding the Help Center, ensuring content is accurate, up-to-date, and aligned with the evolving needs of users. Document best practices in our help center to enhance the quality and efficiency of the Customer Care Department. Provide support to customers via phone, email and chats as needed. This role will provide customer support Monday-Friday, 8am-5pm with rotating on-call weekends. QUALIFICATIONS End-to-end problem analysis: You have a solid record of accomplishment investigating problems from start to finish. Understanding the chain of events that led to the problem occurring. Must be able to articulate technical issues clearly and understand your audience. Demonstrated experience in technical writing, with the ability to clearly document complex processes and create user-friendly guides. Successfully deployed SaaS software for a startup, mid-level, or enterprise company. Have excelled in hardware and software environments. You know how to work in both areas and can learn new products in a short amount of time. Proven experience working in Zendesk Suite. Ability to flourish in a high growth, fast paced, ever-evolving environment. Fluent Spanish is highly preferred. InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.
    $35k-67k yearly est. Auto-Apply 54d ago
  • IT Support Specialist

    Frazier & Deeter 4.5company rating

    Computer technician job in Charlotte, NC

    Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With offices in Atlanta, Alpharetta, Charlotte, Huntsville, Las Vegas, London, Nashville, Pensacola, Tampa and Winter Haven there is a spot for you! We serve clients of all sizes across the United States and the globe, with a suite of services that grows every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life. Job details: Are you customer service oriented, driven, and want to grow in your IT career? At Frazier & Deeter, you will be part of IT professionals dedicated to serving our firm's needs. With our IT Team located in Atlanta, you will be representing our Team in the Charlotte office. The Help Desk Support Specialist will provide general upkeep and maintenance of our industry-specific systems and equipment and serve as the primary contact for desktop and help desk services. The Help Desk Support Specialist will report directly to the IT support manager. Responsibilities: Manage helpdesk tickets, ensuring effective team communication Configure, deploy, and support IT equipment, applications, and systems Provide technical support, troubleshooting, and issue resolution Administer user accounts, including provisioning/deprovisioning Improve IT workflows and documentation with the team Offer in-person IT support, including setup and takedown of components Handle local site moves, new hires, and workstation setup Develop and implement automation scripts for IT efficiency Utilize Microsoft Intune for device management and security Automate user provisioning and deprovisioning Create and maintain PowerShell scripts for configuration/troubleshooting Identify automation opportunities and enhance workflows Provide remote Intune support, policy enforcement, and troubleshooting Requirements: Experience with automation tools (PowerShell). Hands-on experience with Microsoft Intune for device and application management. Knowledge of endpoint security policies and compliance enforcement via Intune. Ability to develop and maintain automation scripts for IT support tasks. Familiarity with cloud-based IT management solutions (Azure AD, Intune, etc.). Strong troubleshooting skills, particularly in automated workflows and system integrations.
    $47k-62k yearly est. Auto-Apply 23h ago
  • IT Technician - Trackside

    Penske Racing South 4.0company rating

    Computer technician job in Mooresville, NC

    Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
    $35k-68k yearly est. Auto-Apply 60d+ ago

Learn more about computer technician jobs

How much does a computer technician earn in Gastonia, NC?

The average computer technician in Gastonia, NC earns between $25,000 and $49,000 annually. This compares to the national average computer technician range of $28,000 to $55,000.

Average computer technician salary in Gastonia, NC

$35,000
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