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Become A Computer Technician

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Working As A Computer Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Computer Technician Do

The primary duties of a Computer Technician include installing hardware and software systems, maintaining network services, and repairing equipment. They also offer technical support on-site, or via phone or email.

How To Become A Computer Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Technician jobs

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Computer Technician Career Paths

Computer Technician
Technician Service Manager General Manager
Business Development Manager
9 Yearsyrs
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Systems Technician Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Field Service Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Program Manager Marketing Manager
Marketing Director
7 Yearsyrs
Technician Specialist Account Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Service Technician General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Systems Engineer Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Systems Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Security Officer Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Computer Technician Demographics

Gender

  • Male

    83.8%
  • Female

    14.4%
  • Unknown

    1.8%

Ethnicity

  • White

    75.3%
  • Hispanic or Latino

    12.9%
  • Asian

    8.7%
  • Unknown

    2.4%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    54.5%
  • French

    7.9%
  • Arabic

    4.5%
  • German

    4.4%
  • Russian

    3.6%
  • Mandarin

    3.0%
  • Chinese

    2.8%
  • Portuguese

    2.4%
  • Japanese

    2.2%
  • Cantonese

    2.2%
  • Hindi

    2.2%
  • Vietnamese

    2.0%
  • Carrier

    1.5%
  • Italian

    1.4%
  • Urdu

    1.1%
  • Korean

    1.0%
  • Polish

    0.8%
  • Turkish

    0.8%
  • Armenian

    0.8%
  • Tagalog

    0.8%
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Computer Technician

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Computer Technician Education

Computer Technician

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Real Computer Technician Salaries

Job Title Company Location Start Date Salary
Execution Desktop IT Citadel LLC Chicago, IL Sep 30, 2012 $190,000
Compute DEV Tech Engineer Nvidia Corporation Bedford, MA Oct 31, 2011 $125,000
Computer DEV Tech Engineer Nvidia Corporation Santa Clara, CA Sep 01, 2015 $114,802 -
$158,357
Project PC (Project Controls) Specialist Arcadis U.S., Inc. Irvine, CA Oct 01, 2013 $105,019
Desktop Technologies Engineer Deluxe Corporation Shoreview, MN Jul 05, 2010 $100,000
Manager, Anti-Money Laundering Comp.-Technology American Express Travel Related Services Company Phoenix, AZ Jul 28, 2014 $100,000
Computer Hardware Engrs Microsoft Corporation Mountain View, CA Mar 15, 2011 $93,892
Business Consultant/Computer Technology & Data Man Consultant Solutions, Inc. Erlanger, KY Aug 01, 2014 $79,306
Research Scientist II, Computational Technologies Genomatica, Inc. San Diego, CA Sep 10, 2011 $79,248 -
$95,000
Manager In Computer Technology Accounting Peace ECO Green Research & Educational Institute C Miami Beach, FL Jan 15, 2010 $75,654 -
$78,263
Application Deployment Technical Marketing Special The Mathworks, Inc. Natick, MA Mar 18, 2013 $75,000
Comp. Tech. Support Consutl 4-Senior ETL Dev.(Ucp 10) University of Connecticut Storrs, CT Jan 23, 2015 $69,262 -
$117,373
Computer Technical Specialitst Brillio, LLC Tampa, FL Sep 02, 2015 $63,086
Research Computing Technologist Case Western Reserve University Cleveland, OH Mar 19, 2016 $60,273
Computer Hardware Engiener Reliable Software Resources Inc. Farmington Hills, MI Mar 24, 2009 $60,100
Computer Technician Universal Processing LLC New York, NY Oct 01, 2013 $59,751
Computer Technician Universal Processing LLC New York, NY Sep 28, 2013 $58,728
End User Services/Client Computing Technician Bridgestone Americas, Inc. Normal, IL Aug 23, 2010 $58,200
Computer Technician Bat Blue Corporation Clifton, NJ Jan 22, 2010 $56,307
Business Consultant/Computer Technology & Data Man Consultant Solutions, Inc. Erlanger, KY Aug 18, 2014 $56,245 -
$79,306
Computer Information Technologist II Central Technology Services, Inc. Jefferson City, MO May 02, 2016 $55,557 -
$60,000
Computer Technician University of Utah Salt Lake City, UT Feb 01, 2015 $43,848
Computer Technician Ingenics Corp Greenville, SC May 23, 2016 $43,410
Computer Technician Hill Line, Inc. Oklahoma City, OK Jul 24, 2015 $41,662
Computer Technician Hill Line, Inc. Oklahoma City, OK Oct 16, 2015 $41,662
Solution Deployment Tech Turnberry Solutions Inc. Malvern, PA Oct 01, 2012 $41,600
Computer Technician Sooner Technology LLC Weatherford, OK Apr 01, 2015 $40,000

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Top Skills for A Computer Technician

ComputerHardwarePersonalComputersDeskSupportLaptopComputersNetworkPrintersTroubleshootSetupCustomerServiceWindowsXPTechnicalSupportRemoteDesktopPCSComputerSystemsVirusRemovalActiveDirectoryBackupOSInternetMacLan/Wan

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Top Computer Technician Skills

  1. Computer Hardware
  2. Personal Computers
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Repaired/installed computer hardware and software on all IBM products under temporary contract.
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
  • Provided help desk support to company clients utilizing Remedy.
  • Perform hardware and software repairs on desktop and laptop computers; diagnose hardware and software problems; load and customize software.
  • Diagnose and repair PC's and network printers.

Top Computer Technician Employers

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