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Computer Technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted Experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical computer technician skills. We ranked the top skills for computer technicians based on the percentage of resumes they appeared on. For example, 12.6% of computer technician resumes contained customer service as a skill. Continue reading to find out what skills a computer technician needs to be successful in the workplace.

15 computer technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer technicians use customer service:

Maintain workstations for small businesses Perform personal computer repairs including hardware and malicious software removal Customer service including phone and in-person support
Designed and implemented InfoPath / SharePoint solution to track machine deployments, increase deployment accuracy and improve overall customer service.

2. Desk Support

Here's how computer technicians use desk support:

Provide computer help desk support via telephone communications with end-users.
Help desk support for a consulting company specializing in end user support to local law firms in North Mississippi and Tennessee.

3. Network Printers

Here's how computer technicians use network printers:

Network printer specialty configuration, paper tray assignment, Letter-head, envelopes Trouble-shooting computer/network printer issues.
Support users by troubleshooting network connectivity, installation and configuration of network printers and installing software.

4. Computer System

Here's how computer technicians use computer system:

Completed computer system removal/repair/replacement/modification/upgrade/ and system component inspections.
Manage contractors' work relating to upgrades and enhancements to telecommunication and computer systems, and ensured budget adherence.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer technicians use technical support:

Resolved technical support inquiries Installed software and operating systems Set up and configured hardware and software on company equipment.
Administered technical support in hospital emergency department and operating rooms in advanced procedures or immediately during emergency situations.

6. Laptop Computers

Here's how computer technicians use laptop computers:

Configure new and existing desktop\laptop computers including hardware and software upgrades, and repair/replacement of all hardware.
Loaded software from desktop systems integrating personal data from Toshiba laptop computers to Dell laptop computers.

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7. PCS

Here's how computer technicians use pcs:

Leveraged expertise in troubleshooting and resolving hardware/software for PCs and Macintosh data communication systems issues.
Refurbish donated PCs for underprivileged citizens and handled all installation and configuration issues.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer technicians use mac:

Worked independently to provide installation, configuration and maintenance of Windows and Mac OSX desktop environments for residential and business customers.
Supported production and facility operations through providing Mac and PC desktop assistance.

9. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how computer technicians use lan:

Participated in the development of emergency preparedness plans to ensure the successful recovery of LAN Operations and supported applications.
Operated personal computer terminals and LAN attached to workstations to perform job functions and general clerical/administrative work.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how computer technicians use os:

Managed and maintained desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
Preformed virus scans/removal, update applications/security software and applied OS patches.

11. Windows XP

Here's how computer technicians use windows xp:

Refreshed workstations by re-imaging and installing updated operating system to Windows XP or Windows 7 and configured all applications.
Performed documentation and troubleshooting of applications with Windows XP.

12. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how computer technicians use software issues:

Resolve hardware/software issues expeditiously with minimum impact on computer users and coordinate hardware repairs with vendors as needed.
Resolved desktop and laptop software issues involving any type of application, operating system installation, and configuration.

13. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how computer technicians use software applications:

Ensured client satisfaction by upgrading computers, peripherals, and software applications and addressing any concerns regarding applications and equipment operation.
Support of desktop functionality, software applications, printers and network connectivity for Comanche County hospital facilities including outlying clinics.

14. Software Installation

Here's how computer technicians use software installation:

Support ranges from password resets, encryption unlocks, software installations/repair/configuration/debug, hardware installation/delivery/configuration/repair, program application support/configuration/debug.
Conducted hardware/software installations and configurations.

15. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how computer technicians use computer equipment:

Traveled to customer locations to service computer equipment including responding to business-critical issues and replacing defective components when necessary.
Developed and provided reports and recommendations to project managers concerning inventory, usage and performance of all computer equipment.

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What skills help Computer Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Computer Technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all Computer Technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for Computer Technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What Computer Technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young Computer Technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a Computer Technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of computer technician skills to add to your resume

The most important skills for a computer technician resume and required skills for a computer technician to have include:

Customer Service
Desk Support
Network Printers
Computer System
Technical Support
Laptop Computers
PCS
Mac
LAN
OS
Windows XP
Software Issues
Software Applications
Software Installation
Computer Equipment
Microsoft Windows
Network Connectivity

Virus Removal
User Accounts
Software Problems
TCP/IP
Peripheral Equipment
Computer Software
Peripheral Devices
Pc Support
DHCP
Technical Issues
SCCM
POS
PowerPoint
VPN
DNS
Technical Assistance
Help-Desk Support

Linux
Technical Problems
Software Systems
Hardware Problems
Repair Computers
Network Issues
Software Packages
Data Recovery
Citrix
Customer Support
Software Support
VoIP
Network Troubleshooting
Windows Server
Ethernet
Lotus Notes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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