Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

Computer Technician Responsibilities

Here are examples of responsibilities from real computer technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage AntiVirus, Symantec, updates remotely.
  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide windows administrative support: adding users, setting up email accounts, configuring printers, adding/upgrading hardware.
  • Ensure sustained operation of desktops, laptops, printers, scanners, LAN and remote systems by providing high quality support.
  • Assist and train students and facility in the operation of computer equipment and relate hardware and software applications
  • Used internet directory services software such as active directory software, DNS software and network directory software.
  • Deploy VoIP desk phones, laptops and peripherals for new hires, ensuring setup are completed before propose start date.
  • Perform various on-site repairs to an array of electronics, ranging from POS systems to laser printers to basic home computers.
Computer Technician Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Computer Technician Job Description

When it comes to understanding what a computer technician does, you may be wondering, "should I become a computer technician?" The data included in this section may help you decide. Compared to other jobs, computer technicians have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of computer technician opportunities that are predicted to open up by 2028 is 83,100.

On average, the computer technician annual salary is $36,318 per year, which translates to $17.46 an hour. Generally speaking, computer technicians earn anywhere from $27,000 to $47,000 a year, which means that the top-earning computer technicians make $20,000 more than the ones at the lower end of the spectrum.

Once you've become a computer technician, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a technician support tier, information technology/support technician, technical support technician, and student information technician.

Computer Technician Jobs You Might Like

Computer Technician Resume Examples

Computer Technician Skills and Personality Traits

We calculated that 12% of Computer Technicians are proficient in Hardware, Personal Computers, and Customer Service. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Computer Technicians that have these skills listed on their resume here:

  • Hardware, 12%

    Executed functional analysis, time-line analysis, requirements allocation to translate customer requirements into hardware and software specifications.

  • Personal Computers, 10%

    Design and assembly of personal computers, installation of hardware and software upgrades, operating system and network installation and configuration.

  • Customer Service, 9%

    Maintain workstations for small businesses Perform personal computer repairs including hardware and malicious software removal Customer service including phone and in-person support

  • Technical Support, 6%

    Resolved technical support inquiries Installed software and operating systems Set up and configured hardware and software on company equipment.

  • Desk Support, 5%

    Performed diagnostics and troubleshooting of system and basic networking issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

  • Setup, 4%

    Network setup and troubleshooting Diagnosing and troubleshooting of hardware problems Install and configure laptop/desktop computer systems and printers

"hardware," "personal computers," and "customer service" aren't the only skills we found computer technicians list on their resumes. In fact, there's a whole list of computer technician responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for a computer technician to have. According to a computer technician resume, "computer support specialists must be patient and sympathetic" computer technicians are able to use customer-service skills in the following example we gathered from a resume: "compile linux kernels and or modules to suit needs of customers and build instructions. "
  • Another trait important for fulfilling computer technician duties is listening skills. According to a computer technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how computer technicians are able to utilize listening skills: "installed, maintained and repaired omr, imaging high-speed scanning systems and computer systems that communicated with the scanners. "
  • Problem-solving skills is also an important skill for computer technicians to have. This example of how computer technicians use this skill comes from a computer technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "evaluated & rolled out linux os for desktop solution, resulting company savings"
  • A computer technician responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by computer technicians: "diagnosed and resolved mobile device synchronization issues, hp laser jet printers, speech microphones and dragon naturally speaking software. "
  • Yet another important skill that a computer technician must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from a computer technician who stated: "automated a database saving $2500 per year by writing a batch program and using a linux server"
  • See the full list of computer technician skills.

    Before becoming a computer technician, 39.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.4% computer technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some computer technicians have a college degree. But about one out of every four computer technicians didn't attend college at all.

    Those computer technicians who do attend college, typically earn either a computer science degree or a computer information systems degree. Less commonly earned degrees for computer technicians include a information technology degree or a business degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a computer technician. We've found that most computer technician resumes include experience from Science Applications International .., Robert Half International, and Jacobs Engineering Group. Of recent, Science Applications International .. had 61 positions open for computer technicians. Meanwhile, there are 32 job openings at Robert Half International and 14 at Jacobs Engineering Group.

    But if you're interested in companies where you might earn a high salary, computer technicians tend to earn the biggest salaries at JPMorgan Chase & Co., Levi, Ray & Shoup, and Steris PLC. Take JPMorgan Chase & Co. for example. The median computer technician salary is $78,312. At Levi, Ray & Shoup, computer technicians earn an average of $73,651, while the average at Steris PLC is $58,703. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on computer technician salaries across the United States.

    We also looked into companies who hire computer technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Best Buy, TEKsystems, and United States Navy.

    The industries that computer technicians fulfill the most roles in are the technology and professional industries. But the highest computer technician annual salary is in the manufacturing industry, averaging $39,584. In the technology industry they make $39,457 and average about $35,779 in the health care industry. In conclusion, computer technicians who work in the manufacturing industry earn a 26.3% higher salary than computer technicians in the government industry.

    The three companies that hire the most prestigious computer technicians are:

      What Technician Support Tiers Do

      A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

      In this section, we take a look at the annual salaries of other professions. Take technician support tier for example. On average, the technician support tiers annual salary is $3,590 higher than what computer technicians make on average every year.

      While their salaries may differ, one common ground between computer technicians and technician support tiers are a few of the skills required in each craft. In both careers, employees bring forth skills like hardware, customer service, and technical support.

      These skill sets are where the common ground ends though. A computer technician responsibility is more likely to require skills like "personal computers," "desk support," "printers," and "laptops." Whereas a technician support tier requires skills like "email," "access points," "phone calls," and "tier ii." Just by understanding these different skills you can see how different these careers are.

      Technician support tiers really shine in the media industry with an average salary of $46,450. Whereas computer technicians tend to make the most money in the manufacturing industry with an average salary of $39,584.

      Technician support tiers tend to reach similar levels of education than computer technicians. In fact, technician support tiers are 0.6% less likely to graduate with a Master's Degree and 0.0% more likely to have a Doctoral Degree.

      What Are The Duties Of an Information Technology/Support Technician?

      An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

      The next role we're going to look at is the information technology/support technician profession. Typically, this position earns a higher pay. In fact, they earn a $7,692 higher salary than computer technicians per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both computer technicians and information technology/support technicians are known to have skills such as "hardware," "customer service," and "technical support. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that computer technician responsibilities requires skills like "personal computers," "trouble shooting," "software systems," and "repair computers." But an information technology/support technician might use skills, such as, "troubleshoot," "email," "end user," and "access points."

      When it comes to the differences in education between the two professions, information technology/support technicians tend to reach similar levels of education than computer technicians. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent for Computer Technicians in the next 3-5 years?

      Stephen Hyzny

      Lecturer, Governors State University

      IoT having small devices connected to networks that control everything in our lives will become more integrated into our lives.Show more

      What technology do you think will become more important and prevalent for Computer Technicians in the next 3-5 years?

      Ming Chow

      Associate Teaching Professor, Tufts University

      Infrastructure, including cloud and networking, Security, Machine Learning, and Data Science.

      References:
      1. cybersecurity
      2. cybersecurity
      Show more

      How a Technical Support Technician Compares

      Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

      The third profession we take a look at is technical support technician. On an average scale, these workers bring in higher salaries than computer technicians. In fact, they make a $1,581 higher salary per year.

      By looking over several computer technicians and technical support technicians resumes, we found that both roles utilize similar skills, such as "hardware," "customer service," and "technical support." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from computer technicians resumes, they are more likely to have skills like "personal computers," "desk support," "laptops," and "peripheral equipment." But a technical support technician might have skills like "email," "communication," "access points," and "outbound calls."

      Interestingly enough, technical support technicians earn the most pay in the manufacturing industry, where they command an average salary of $50,809. As mentioned previously, computer technicians highest annual salary comes from the manufacturing industry with an average salary of $39,584.

      Technical support technicians typically study at similar levels compared with computer technicians. For example, they're 2.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

      Description Of a Student Information Technician

      In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.

      The fourth career we look at typically earns higher pay than computer technicians. On average, student information technicians earn a difference of $6,268 higher per year.

      While their salaries may vary, computer technicians and student information technicians both use similar skills to perform their jobs. Resumes from both professions include skills like "hardware," "technical support," and "desk support. "

      While some skills are shared by these professions, there are some differences to note. "personal computers," "customer service," "printers," and "laptops" are skills that have shown up on computer technicians resumes. Additionally, student information technician uses skills like information technology, gpa, data entry, and sharepoint on their resumes.

      The average resume of student information technicians showed that they earn higher levels of education to computer technicians. So much so that the likelihood of them earning a Master's Degree is 6.5% more. Additionally, they're more likely to earn a Doctoral Degree by 1.3%.