Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

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Computer Technician Responsibilities

Here are examples of responsibilities from real computer technician resumes representing typical tasks they are likely to perform in their roles.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Add and configure networked printers for TCP/IP printing and other peripheral equipment including video conferencing equipment.
  • Diagnose and troubleshot computer hardware and software.
  • Fix computers, do inventory of computers, run cables.
  • Prepare structural, architectural plans and design details all in cad.
  • Repair computers and help troubleshot software and hardware errors for the customers.
  • Take calls and emails from customers with problems then fill out remedy tickets.
  • Develop an automate anti-virus installation program to prevent the spread of viruses across the shipyard LAN.
  • Assign network addresses, troubleshoot and resolve problems, and perform system backups on the LAN.
  • Replace screens, LCD's, and solder a variety of small internal components within phones and tablets.
  • Repair and replace hardware, including hard disk drives, processors, main boards, LCD screens etc.
  • Do site visits and investigations (structural/architectural), take measurements and make as-built plans and convert to cad.
  • Set up and install computers for senior church members, also clean rooms, move furniture, and run errands.

Computer Technician Job Description

When it comes to understanding what a computer technician does, you may be wondering, "should I become a computer technician?" The data included in this section may help you decide. Compared to other jobs, computer technicians have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of computer technician opportunities that are predicted to open up by 2028 is 83,100.

Computer technicians average about $19.12 an hour, which makes the computer technician annual salary $39,767. Additionally, computer technicians are known to earn anywhere from $28,000 to $55,000 a year. This means that the top-earning computer technicians make $27,000 more than the lowest earning ones.

It's hard work to become a computer technician, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a technician support tier, information technology/support technician, technical support technician, and student information technician.

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12 Computer Technician Resume Examples

Computer Technician Skills and Personality Traits

We calculated that 13% of Computer Technicians are proficient in Customer Service, Desk Support, and Network Printers. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Computer Technicians that have these skills listed on their resume here:

  • Customer Service, 13%

    Maintain workstations for small businesses Perform personal computer repairs including hardware and malicious software removal Customer service including phone and in-person support

  • Desk Support, 8%

    Provide computer help desk support via telephone communications with end-users.

  • Network Printers, 6%

    Network printer specialty configuration, paper tray assignment, Letter-head, envelopes Trouble-shooting computer/network printer issues.

  • Computer System, 6%

    Completed computer system removal/repair/replacement/modification/upgrade/ and system component inspections.

  • Technical Support, 6%

    Resolved technical support inquiries Installed software and operating systems Set up and configured hardware and software on company equipment.

  • Laptop Computers, 5%

    Configure new and existing desktop\laptop computers including hardware and software upgrades, and repair/replacement of all hardware.

Most computer technicians list "customer service," "desk support," and "network printers" as skills on their resumes. We go into more details on the most important computer technician responsibilities here:

  • Arguably the most important personality trait for a computer technician to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that computer technicians can use customer-service skills to "exceeded customer expectations by demonstrating ability to integrate computer skills, customer support, and provide related technical education. "
  • Another commonly found skill for being able to perform computer technician duties is the following: listening skills. According to a computer technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how computer technicians use listening skills: "maintained computers and network input customer data into computer system listened to and verified customer support via phone"
  • Computer technicians are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a computer technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "provided a positive customer support experience, building strong relationships through deep problem understanding, ensuring timely resolution. "
  • A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing computer technician responsibilities. This resume example shows just one way computer technicians use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical computer technician tasks: "addressed customer support and hardware break/fix or upgrade tickets during deployment downtime. "
  • As part of the computer technician description, you might find that one of the skills that might be helpful to the job is "writing skills." A computer technician resume included this snippet: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This skill could be useful in this scenario: "automated a database saving $2500 per year by writing a batch program and using a linux server"
  • See the full list of computer technician skills.

    We've found that 39.8% of computer technicians have earned a bachelor's degree. Furthermore, 3.4% earned their master's degrees before becoming a computer technician. While it's true that some computer technicians have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four computer technicians did not spend the extra money to attend college.

    Those computer technicians who do attend college, typically earn either computer science degrees or computer information systems degrees. Less commonly earned degrees for computer technicians include information technology degrees or business degrees.

    Once you're ready to become a computer technician, you should explore the companies that typically hire computer technicians. According to computer technician resumes that we searched through, computer technicians are hired the most by ADEX, TEKsystems, and Patra. Currently, ADEX has 62 computer technician job openings, while there are 62 at TEKsystems and 54 at Patra.

    If you're interested in companies where computer technicians make the most money, you'll want to apply for positions at The Citadel, Planar Systems, and Bloomberg. We found that at The Citadel, the average computer technician salary is $128,219. Whereas at Planar Systems, computer technicians earn roughly $81,361. And at Bloomberg, they make an average salary of $79,066.

    View more details on computer technician salaries across the United States.

    We also looked into companies who hire computer technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Best Buy, TEKsystems, and IBM.

    For the most part, computer technicians make their living in the professional and technology industries. Computer technicians tend to make the most in the government industry with an average salary of $48,277. The computer technician annual salary in the technology and health care industries generally make $46,835 and $42,928 respectively. Additionally, computer technicians who work in the government industry make 22.3% more than computer technicians in the retail Industry.

    The three companies that hire the most prestigious computer technicians are:

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    What Technician Support Tiers Do

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    In this section, we take a look at the annual salaries of other professions. Take technician support tier for example. On average, the technician support tiers annual salary is $15,122 higher than what computer technicians make on average every year.

    While their salaries may differ, one common ground between computer technicians and technician support tiers are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, computer system, and technical support.

    These skill sets are where the common ground ends though. A computer technician responsibility is more likely to require skills like "desk support," "network printers," "laptop computers," and "mac." Whereas a technician support tier requires skills like "lan wan," "phone calls," "cisco ios," and "tier ii." Just by understanding these different skills you can see how different these careers are.

    Technician support tiers really shine in the technology industry with an average salary of $62,098. Whereas computer technicians tend to make the most money in the government industry with an average salary of $48,277.

    Technician support tiers tend to reach similar levels of education than computer technicians. In fact, technician support tiers are 0.6% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

    What Are The Duties Of an Information Technology/Support Technician?

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    The next role we're going to look at is the information technology/support technician profession. Typically, this position earns a higher pay. In fact, they earn a $5,824 higher salary than computer technicians per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both computer technicians and information technology/support technicians are known to have skills such as "customer service," "desk support," and "network printers. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that computer technician responsibilities requires skills like "technical support," "laptop computers," "lan," and "peripheral devices." But an information technology/support technician might use skills, such as, "troubleshoot," "phone calls," "remote desktop," and "user support."

    On average, information technology/support technicians earn a higher salary than computer technicians. There are industries that support higher salaries in each profession respectively. Interestingly enough, information technology/support technicians earn the most pay in the technology industry with an average salary of $53,210. Whereas, computer technicians have higher paychecks in the government industry where they earn an average of $48,277.

    When it comes to the differences in education between the two professions, information technology/support technicians tend to reach similar levels of education than computer technicians. In fact, they're 1.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

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    Lecturer, Governors State University

    IoT having small devices connected to networks that control everything in our lives will become more integrated into our lives.Show more

    How a Technical Support Technician Compares

    Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

    The technical support technician profession generally makes a higher amount of money when compared to the average salary of computer technicians. The difference in salaries is technical support technicians making $443 higher than computer technicians.

    While looking through the resumes of several computer technicians and technical support technicians we discovered that both professions have similar skills. These similarities include skills such as "customer service," "network printers," and "computer system," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a computer technician is likely to be skilled in "desk support," "laptop computers," "computer equipment," and "microsoft windows," while a typical technical support technician is skilled in "patients," "desktop support," "sql," and "inbound calls."

    Additionally, technical support technicians earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $52,365. Additionally, computer technicians earn an average salary of $48,277 in the government industry.

    When it comes to education, technical support technicians tend to earn similar education levels than computer technicians. In fact, they're 0.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Student Information Technician

    In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.

    Student information technicians tend to earn a lower pay than computer technicians by about $6,440 per year.

    While both computer technicians and student information technicians complete day-to-day tasks using similar skills like desk support, computer system, and technical support, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "customer service," "network printers," "laptop computers," and "computer equipment" are skills that have shown up on computer technicians resumes. Additionally, student information technician uses skills like gpa, data entry, java, and sharepoint on their resumes.

    Student information technicians reach similar levels of education when compared to computer technicians. The difference is that they're 4.5% more likely to earn a Master's Degree more, and 0.2% more likely to graduate with a Doctoral Degree.

    What a Computer Technician Does FAQs

    How Long Does It Take To Become A Computer Technician?

    It takes about one to four years to become a computer technician after high school. Depending on what postsecondary education or certifications you earn, it can take more or less time.

    Most computer technicians have a bachelor's or associate's degree in computer science or a related field like computer information systems and information technology.

    Is A Computer Technician A Good Career?

    Yes, being a computer technician is a good career to start with if you like working with computers. However, you may consider gaining experience and honing your skills to advance to a higher position since computer technicians don't get paid highly.

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