Most computer technicians list "customer service," "desk support," and "network printers" as skills on their resumes. We go into more details on the most important computer technician responsibilities here: Arguably the most important personality trait for a computer technician to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that computer technicians can use customer-service skills to "exceeded customer expectations by demonstrating ability to integrate computer skills, customer support, and provide related technical education. " Another commonly found skill for being able to perform computer technician duties is the following: listening skills. According to a computer technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how computer technicians use listening skills: "maintained computers and network input customer data into computer system listened to and verified customer support via phone" Computer technicians are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a computer technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "provided a positive customer support experience, building strong relationships through deep problem understanding, ensuring timely resolution. " A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing computer technician responsibilities. This resume example shows just one way computer technicians use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical computer technician tasks: "addressed customer support and hardware break/fix or upgrade tickets during deployment downtime. " As part of the computer technician description, you might find that one of the skills that might be helpful to the job is "writing skills." A computer technician resume included this snippet: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This skill could be useful in this scenario: "automated a database saving $2500 per year by writing a batch program and using a linux server"
See the full list of computer technician skills.
We've found that 39.8% of computer technicians have earned a bachelor's degree. Furthermore, 3.4% earned their master's degrees before becoming a computer technician. While it's true that some computer technicians have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four computer technicians did not spend the extra money to attend college.
Those computer technicians who do attend college, typically earn either computer science degrees or computer information systems degrees. Less commonly earned degrees for computer technicians include information technology degrees or business degrees.
Once you're ready to become a computer technician, you should explore the companies that typically hire computer technicians. According to computer technician resumes that we searched through, computer technicians are hired the most by ADEX, TEKsystems, and Patra. Currently, ADEX has 62 computer technician job openings, while there are 62 at TEKsystems and 54 at Patra.
If you're interested in companies where computer technicians make the most money, you'll want to apply for positions at The Citadel, Planar Systems, and Bloomberg. We found that at The Citadel, the average computer technician salary is $128,219. Whereas at Planar Systems, computer technicians earn roughly $81,361. And at Bloomberg, they make an average salary of $79,066.
View more details on computer technician salaries across the United States.
We also looked into companies who hire computer technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Best Buy, TEKsystems, and IBM.
For the most part, computer technicians make their living in the professional and technology industries. Computer technicians tend to make the most in the government industry with an average salary of $48,277. The computer technician annual salary in the technology and health care industries generally make $46,835 and $42,928 respectively. Additionally, computer technicians who work in the government industry make 22.3% more than computer technicians in the retail Industry.