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Technical Support Specialist
TEC Specialty Products
Computer technician job in Aurora, IL
We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company's quality, safety, and brand standards.
What You'll Do
Respond to technical inquiries related to flooring adhesives, installation systems, and associated products.
Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques.
Document customer interactions and manage cases within the case management system.
Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed.
Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds.
Support quality events or recalls through customer communication and established procedures.
Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards.
Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement.
Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies.
Provide backup support to the Technical Support team during peak periods.
What We're Looking For
Experience in technical support, flooring, construction materials, or a related industry preferred
Strong problem-solving, communication, and documentation skills
Ability to explain technical information clearly to diverse audiences
Customer-focused mindset with attention to detail
$40k-68k yearly est. 2d ago
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Field Service Reliability Engineer
Advanced Technology Services 4.4
Computer technician job in Alsip, IL
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Extensive travel required. (Local, National, International) · Promotes and adheres to the ATS safety culture. · Engages in various work environments and industries to lead reliability centered maintenance efforts. · Mentors, coaches, and provides reliability best practices for applications in customer facilities, by customer personnel · Identifies top potential issues leading to lost production and preventable maintenance spending. Communicates findings with leadership. · Provides solutions to root cause deficiencies and demonstrates economic benefits to their correction. · Actively drives the implementation of equipment improvement projects. · Identifies and implements current and new processes / technologies to increase equipment performance and uptime · Champions systems and best practice procedures towards a proactive manufacturing culture. · Analyzes equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions, improved maintenance strategies, preventative maintenance optimization, and other reliability techniques. · Provides technical service to operations and manufacturing personnel on equipment related troubleshooting efforts. · Utilizes predictive, preventative, and precision maintenance technologies and strategies designed to identify or control risks prior to failure and ensure optimum maintenance execution. · Collaborates with the maintenance team to prioritize assets and actions by determining failure probabilities and evaluating the risk of compliance, supply, strategy, and cost. · Provides training and coaching in Root Cause and Reliability Analysis and takes ownership for ongoing corrective action tracking, implementation and follow up to ensure that all Root Cause Analysis projects are documented. · Ensures compliance with regulatory requirements and ATS policies and procedures. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · Bachelor's degree in engineering (ABET accredited) · Eight or more years of reliability experience across 2 or more manufacturing sites · Demonstrates ability to perform full array of reliability tool sets · Strong technical understanding of electrical or mechanical components, tools, and designs · Ability to complete a failure mode effects analysis, cause and effect diagrams, root cause failure analysis, life-cycle costing, and risk analysis · Ability to research and apply new equipment technology / trends · Robust problem solving, mathematical, analytical, and decision making skills · Proficiency with computers, maintenance systems, and applications, including Microsoft Office · Excellent verbal communication, facilitation, and presentation skills · Strong reporting and technical writing capability · Ability to build and maintain positive, professional relationships Desirable KSAs: · Desire to develop into a leadership role · Experience with data trend analysis, vibration analysis, motor current analysis, oil analysis, lubrication and hydraulic testing, laser alignment, nondestructive testing, infrared thermography, ultrasound technology, acoustic reliability technology, Weibull analysis, and Six Sigma or Lean Manufacturing methodologies · Knowledge of various government regulations such as, Current Good Manufacturing Practice (cGMP), National Electrical Testing Association (NETA), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA) · CMRP certification · Green Belt certification · STS certification Competencies: · Drive & Motivation · Interpersonal Skills · Task Management · Strategic Skills · Customer Focus · Self-awareness · Management & Leadership Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. (****************************************************************************************************** ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (******************************************************************************************************
$54k-84k yearly est. 2d ago
Help Desk Specialist
Robert Half 4.5
Computer technician job in Munster, IN
Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.
Responsibilities:
• Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance.
• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.
• Perform Active Directory tasks, including unlocking accounts and resetting passwords.
• Maintain accurate records of all issues and resolutions using the designated ticketing system.
• Collaborate with team members to manage and prioritize incoming support tickets.
• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.
• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.
• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.
• Stay proactive in identifying and resolving simple technical issues independently.
• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
Requirements:
• Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.
• Proficiency in Active Directory tasks, including account administration and password management.
• Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.
• Familiarity with tools such as HP diagnostics and Citrix technologies.
• A+ Certification is advantageous but not mandatory.
• Excellent communication skills with a focus on delivering customer-first solutions.
• Ability to create user-friendly documentation for end-users.
• Eagerness to learn new technologies and grow within the IT field.
Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
$34k-47k yearly est. 2d ago
Treasury Management Support Specialist
Busey Bank 4.5
Computer technician job in Plainfield, IL
The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.
This role is located in Leawood, KS or Plainfield, IL.
Duties & Responsibilities
Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture.
Complete system maintenance for existing treasury management products and services.
Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
Maintain knowledge of regulations surrounding treasury services.
Assist commercial customer who have experienced fraud on their account.
Provide specialized line of business support.
Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
Other special projects as directed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Advanced knowledge of the line of business policies, procedures and products
Operational workflows and secure file transmissions
Ability to:
Multi-task and work independently
Solve problems independently while applying logic and discretion
Adapt to change and respond to all requests in a professional manner
Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
Analyze and solve problems for which there are not always precedents
Maintain visual attention and mental concentration for extended periods of time
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
Education and Training:
High school diploma or equivalent required; college degree preferred.
2 years of customer service experience preferred
Previous banking or finance and customer service experience preferred.
Previous experience in roles identifying customer needs to expand relationships.
Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $20 - $26/ hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
$20-26 hourly 1d ago
2026 Information Technology Consulting - Business Technology Advisor -Enterprise Software Intern
Plante Moran 4.7
Computer technician job in Chicago, IL
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.
Your role.
You will be an integral member of the Business Technology Advisory team by working alongside experienced advisors focused on supporting client technology initiatives. You can look forward to an impressive repertoire of projects that will deepen your knowledge and client experience, while experiencing operations and technology in a diversity of industries. Your experience may include, but will not be limited to:
Performing business analysis functions, including working directly with clients and senior management consultants to build out plans for adopting new enterprise software solutions, such as ERP.
Analyzing proposals from technology vendors and creating robust deliverables to help clients make informed IT investment decisions.
Participating in strategic research projects on advanced technology assisting with thought leadership articles.
Providing advisory and/or management support to execute roadmaps and recommendations following completed acquisition.
Developing industry expertise on both technology and operations in the manufacturing and distribution, industrial & business services, medical devices, and private equity verticals.
Developing relationships with clients and participating in networking/business development activities.
The qualifications.
Detail-oriented leader with problem-solving, project management, facilitation, and analytical skills.
Pursuing a bachelor's degree in finance, accounting, supply chain, information technology, systems engineering, industrial engineering, or related field.
Exceptional communication skills, both verbal and written, with the ability to effectively communicate to a diverse audience ranging from technical professionals to C-level executives/leaders.
Ability to efficiently multitask amongst multiple client and internal projects.
Academic success (a minimum cumulative GPA of 3.0).
Previous experience in a customer facing role preferred.
Foundational information technology (IT) knowledge such as types of enterprise cloud-based applications as well as business acumen and knowledge of business process design in areas such as supply chain and accounting are preferred.
This is a non-exempt position and may require work hours that exceed the standard 40-hour work week. This position may require some local, national, and occasional international travel.
What makes us different?
On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.
Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.
Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.
The compensation range for this role in CO, IL and MA is: $36.00 - $36.00
$34k-48k yearly est. 22h ago
Regional Diagnostic Technical Specialist
Zoetis, Inc. 4.9
Computer technician job in Chicago, IL
States considered: Chicago based preferred.
Role Description:
The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products.
Anticipated travel within assigned territory as required (up to 60%-70%).
Responsibilities:
Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
Provides post sale product installation and validation, applications and operations training.
Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
Ability to safely lift and move 60 lbs.
Knowledge, Skills, Ability Requirements:
Basic computer skills (i.e. Microsoft Office, Excel, Adobe)
At least one year of experience working in a clinical setting.
Basic knowledge of animal disease states preferred.
Knowledge of diagnostic products, instrumentation, and clinic processes
Candidate must possess an analytical mindset and demonstrable critical thinking skills
Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
This position requires travel to multiple locations within the US.
Typically works standard business hours, Monday through Friday.
May be required to travel on a Sunday to be at a customer location Monday morning.
Qualifications (Training, Education, & Prior Experience):
Position requires an associate degree with a bachelor's degree preferred or equivalent experience.
A degree from a Veterinary Technology Program preferred.
Credentialed Veterinary Technician preferred.
The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$72k-118k yearly 3d ago
Operations Support Associate - New Graduates Welcome
Pasona N A, Inc. 3.8
Computer technician job in Itasca, IL
Salary: $28-$32/hour (Depending on Experience)
Industry: Manufacturing/Trading (Client company industry)
Required Qualifications:
Associate degree in business, operations, logistics, or related field.
Minimum 2 years of experience in an operations or customer solutions environment.
Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems.
Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs.
Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs.
Local travel may be required; infrequent overnight travel possible.
Responsibilities:
Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs.
Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes.
Collect and organize inbound/outbound warehouse documentation and upload into DocuWare.
Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations.
Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports.
Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively.
Escalate issues when needed and ensure all stakeholders remain informed.
Promote a positive workplace environment and adhere to all company rules and policies.
This job description is a summary and may not list all duties and responsibilities.
$28-32 hourly 22h ago
Lead Physician Support I Heart and Vascular Clinic
Adventhealth 4.7
Computer technician job in Hinsdale, IL
**Our promise to you:**
Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
908 N ELM ST
**City:**
HINSDALE
**State:**
Illinois
**Postal Code:**
60521
**Job Description:**
**Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) **
**Schedule: Mon-Thurs 830-5pm Fri 8am-430pm**
+ Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close.
+ Prepares and processes daily bank deposits.
+ Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing.
+ Coordinates copying and printing tasks for the department.
+ Maintains logs for equipment and service needs.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or Equiv (Required), Technical/Vocational School
**Pay Range:**
$17.47 - $27.94
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** UChicago Medicine AdventHealth Medical Group
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150660318
$17.5-27.9 hourly 2d ago
Field Service Engineer
HSG Laser Us 3.7
Computer technician job in Addison, IL
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: ****************
About the Role
The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.
Responsibilities
Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting.
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company's strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
Provide one-to-one training and guidance for new hired service team members.
Qualifications
Two years of working experience in related industry (Fiber Laser experience highly preferred)
Technical know-how: installation, debugging and maintenance on 6KW equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician's certification
Fitter's certification
Job level and pay is dependent on experience. Pay ranges and level progressions:
Service Technician ($29-35 hourly)
Service Engineer ($36-41 hourly)
Senior Service Engineer ($42-48 hourly)
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
$42-48 hourly 1d ago
Logistics Claims Support Lead
Connect Search, LLC 4.1
Computer technician job in Wood Dale, IL
Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution.
The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution.
This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives.
Claims & Subrogation Leadership
Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims
Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery
Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements
Serve as escalation point for complex, high-value, or disputed claims
Partner closely with operations, customer service, legal, and risk management teams
Coordinate with insurance carriers, adjusters, brokers, and external counsel
Communicate claim status, trends, and outcomes to internal stakeholders and customers
Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts)
Maintain accurate documentation and case management records
Identify recurring issues and recommend process improvements to reduce future claims
Support audits, reporting, and risk mitigation initiatives
Provide guidance, training, and informal leadership to claims and logistics support staff
Develop best practices, standard operating procedures, and escalation frameworks
Assist management with performance metrics, KPIs, and claims trend analysis
Qualifications
Required
Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation
Strong working knowledge of freight claims, cargo loss/damage, and liability recovery
Experience working with carriers, insurers, and third-party adjusters
Ability to interpret contracts, bills of lading, and transportation regulations
Strong analytical, organizational, and negotiation skills
Preferred
Experience in a 3PL, freight forwarder, carrier, or logistics service provider
Familiarity with domestic and/or international shipping regulations
Prior experience leading or mentoring junior staff
Bachelor's degree in Business, Supply Chain, Risk Management, or related field
$29k-49k yearly est. 1d ago
Field Service Technician
Veterans Prime, Inc.
Computer technician job in Chicago, IL
The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.
Responsibilities
Install, service, and repair electromechanical equipment at customer sites, manufacturing facilities, and sales offices
Utilizes hand tools and test equipment, such as multimeters, to perform work
Effectively communicates technical issues and findings with the Engineering Department
Performs in house phone troubleshooting support to customers
May be required to provide after-hours phone troubleshooting support
Will be asked to travel extensively, nationwide
REQUIRED QUALIFICATIONS:
Experience with industrial and commercial electrical systems
Knowledge or experience of industrial mechanical systems preferred, but not necessary
Expert knowledge of supplied machinery (company provides extensive training)
Requires travel up to 100% of the time, inclusive of consecutive overnights, between 10-14 days
$47k-71k yearly est. 22h ago
Field Service Technician - Printing Industry
Durst Image Technology Us 4.0
Computer technician job in Chicago, IL
. Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers for signage, decor, corporate, industrial, and packaging. Vanguard's mission is to deliver the best ownership experience in the wide format market to our customers. This is accomplished by offering the highest levels of service, outstanding communication, technology, and customer care. We create, foster, and nurture a culture of caring about our customers, vendors, and employees which shows in every interaction internally and externally.
At Vanguard, you aren't just an employee - you are family. From day one, you'll be welcomed into our team of dedicated, talented, friendly people who will provide all the support you need to be successful. Your first month of training will include time at our Atlanta-area headquarters as well as in the field where you will shadow other Service Technicians. You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day.
Are you the go-to for fix-it assistance in your circle of family and friends? Are you a DIY person who likes working with your hands and mind, tackling challenges, and taking things apart and fixing them? If yes, we want to talk to you!
Here are some examples of the skills/experience/hobbies we find typical in our Service Technicians:
RC Car and Planes
Robotics experience
Automotive repair
Motorcycle rebuild and repair
Bicycle repair/modifications
Small engine repair
Automation machine repair
Mechatronics students
Machine assemblers or repair
Marine mechanics
Now, a bit more about what you'll be doing in this job:
The Service Technician is responsible for installing and servicing all printers to the delight of our customers, while enhancing Vanguard Digital's products by recommending enhancements/improvements. Your specific responsibilities include:
Ensure all printers are properly installed and operational.
Train Vanguard customers on how to operate our printers.
Diagnose, repair and solve issues with our printers via remote support or onsite service.
Support sales activities by passing information/opportunities to Sales
Provide remote support for our customer service 1-800 line.
Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
Document/Record service calls including materials and resolutions in our software (Salesforce) system.
What you bring to the table:
The successful candidate will be an aggressive problem solver and an action oriented individual who effectively builds long-term value with our customers and fellow employees.
To be considered for this position, you must have these qualifications:
Heavy, industrial equipment maintenance knowledge/experience
Installation/support experience onsite as field tech/engineer
Willingness to travel as needed, typically up to 75% of the time throughout the USA and Canada, with occasional weekend work to meet customer needs
Great attitude and eagerness to learn
Excellent communication and customer service skills
Strong mechanical aptitude and good dexterity
Strong electrical and electronic troubleshooting skills
Ability to identify, recommend, and implement effective technical repair and maintenance solutions.
Proficient computer skills
High school diploma or equivalent
Experience or training within some form of mechanical discipline
Valid driver license and willingness to do pre-employment drug and criminal background checks
Physical Demands: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds.
Bonus points for these nice-to-have but not required qualifications:
Associates degree or equivalent training and/or experience
Previous experience in printing or related industry
Familiarity with reading schematics and wiring diagrams
Hands-on experience with hand tools
Working knowledge of multimeters for electrical testing
Working knowledge of AC and DC up to 3 phase
Basic knowledge of PLC programming
Strong understanding of computer hardware and software
$49k-76k yearly est. 3d ago
IT Support Specialist (Entry Level)
Knowles Corporation 4.7
Computer technician job in Itasca, IL
Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker).
* Support device lifecycle management including provisioning, upgrades, and decommissioning.
Helpdesk Support
* Provide Tier 1 technical support for hardware, software, and network-related issues.
* Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services.
* Manage Active Directory accounts, including password resets and group memberships.
* Respond to user requests via ticketing system, phone, and email.
* Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
Cybersecurity Monitoring
* Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM).
* Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections.
* Escalate potential threats to senior IT staff.
* Support basic compliance and security hygiene initiatives.
Networking Support
* Assist with troubleshooting network connectivity issues.
* Perform basic switch port checks and cable management.
* Document network configurations and changes.
Documentation & Collaboration
* Maintain accurate records of support activities, system configurations, and procedures.
* Collaborate with IT team members on projects and departmental initiatives.
Qualifications
* Associate or bachelor's degree in information technology, computer science, or a related field.
* Strong interest in endpoint management, cybersecurity, and IT support.
* Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
* Excellent communication, troubleshooting, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Eagerness to learn and grow in a dynamic IT environment.
Preferred Skills (Not Required)
* Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM).
* Exposure to cybersecurity platforms and monitoring tools.
* Experience with ticketing systems (e.g., ServiceNow, Jira).
* Basic scripting knowledge (e.g., PowerShell, Bash).
EEO-M/F/D/V
At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.
Benefits and other Compensation Programs
At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):
* Medical, dental and vision
* Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
* 401K plan with a company match - 100% match on the first 5% you contribute
* Short- and Long-term disability coverage
* Life Insurance and AD&D - 100% paid by employer
* Employee Assistance Program (EAP)
$50k-60k yearly Auto-Apply 60d+ ago
Technical Support Specialist
Northwestern University 4.6
Computer technician job in Chicago, IL
Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation.
Development
* Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
* Performs routine preventive maintenance tasks in accordance with established practices.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Infrastructure
* Adobe Creative Cloud Suite
* Box Collaborative Storage
* identity management/provisioning
* information security
* Linux Operating System
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft Lync
* Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
* Microsoft SharePoint
* Server hardware
* Storage hardware
* Windows Operating System
Compliance
* FERPA
* FISMA
* HIPAA
* HITECH
Analytical
* critical thinking
* Debugging
* decision making
* judgment
* problem solving
* read & interpret technical drawings
* Troubleshooting
* use-case analysis
Project
* collaboration and teamwork
* facilitate collaboration
* functional documentation
* organizational skills
* planning
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
#LI-MB1
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
$27.1-33.5 hourly 55d ago
Help Desk Technician, Tier II (56851)
The Hiller Companies, LLC 4.3
Computer technician job in Alsip, IL
The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization.
Location: This position will be located on-site at Reliable Fire Equipment in Alsip, IL; Reliable is a division of The Hiller Companies, LLC.
Pay Range: $32.52/hour - $37.94/hour
Key Responsibilities:
* Respond to incoming support requests in a timely and courteous manner.
* Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
* Document and track all support requests in a help desk ticketing system.
* Escalate complex issues to higher-level support staff as needed.
* Install, configure, and maintain software applications and operating systems.
* Perform regular maintenance tasks on hardware and software systems.
* Provide end-user training on software applications and systems.
* Communicate technical information to non-technical users in a clear and concise manner.
* Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
* Other duties as assigned.
$32.5-37.9 hourly 11d ago
Computer Field Technician
Bc Tech Pro 4.2
Computer technician job in Chicago, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-37k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Computer technician job in Kankakee, IL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-88k yearly est. 13d ago
desktop support
Alpha Technologies USA 4.1
Computer technician job in Chicago, IL
Skills & Experience Required:
· Bachelor's Degree preferred
· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
· Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
· Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas.
· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
· Strong basic execution capabilities within functional areas of IT
· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
· Ability to manage a work queue in a ticketing system
· Work overtime hours, weekend hours and on-call hours as required
· Excellent customer services skills; good telephone presence.
· Ability to handle multiple tasks and prioritize appropriately
Requirements:
The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required
Key Responsibilities:
· Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion
· Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
· Apply policies to situations with minimal interpretation.
Supervision Received/Provided:
· Performing project work as assigned under the supervision of a lead or manager.
· Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
· The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
· For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves.
· Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting
· Performing Active Directory actions such as password resets and data entry, as required.
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
$37k-48k yearly est. 60d+ ago
IT Assurance Senior, Technology Risk Assurance
BDO USA 4.8
Computer technician job in Chicago, IL
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the IT audit engagement and executing the IT risk assessment and control evaluation to determine impact of controls on financial audit procedures. In this role, the Assurance Senior, Technology Risk Assurance will be charged with designing and executing procedures to understand and test the client IT environment and related IT general controls (ITGCs) including, but not limited to, IT system logical access, change management, and IT operational controls, as well as testing business process controls, key reports, and information produced by entity (IPE) for various client industry environments. Additionally, the Assurance Senior, Technology Risk Assurance will be responsible for providing training, mentoring and technical guidance to IS Assurance Associates.
Job Duties:
Risk and Controls Focus
Applies knowledge and understanding of IT risks and controls by:
Understanding and documenting client environments and the impact that IT has on related audit risks
Identifying controls that help mitigate the risks associated with IT in relation to the client environment
Obtaining and documenting an understanding of the client control environment, designing test procedures, conducting, and documenting tests of controls
Documenting results of procedures, as well as deficiencies, and assessing the impact of these procedures on the overall financial reporting control environment
Reading and reviewing client information and control documentation, ensuring accuracy and completeness of information, and ensuring that all supporting information is documented in the workpapers, and appropriate testing is performed
Identifying complex issues and bringing them to the attention of the team and management where necessary for resolution
Communicating to the client areas to improve processes, strengthen controls, mitigate risks, and/or increase efficiency
Developing and maintaining relationships with client personnel and management
Professional Competence
Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement by:
Applying knowledge of auditing theory, a sense of professional skepticism, and the use of BDO audit manuals
Applying auditing standards and methodology to various client situations
Identifying complex issues, including deviations, and working through complex situations collaboratively with the team and client, seeking the counsel of BDO technical experts as needed
Applying knowledge to identify instances where testing may be reduced or expanded and providing counsel to the members of the audit team
Preparing and communicating results of procedures to the client
Other
Applies knowledge and understanding of governing principles; and documenting and communicating an understanding and application of these principles by:
Planning and executing IT audits, including obtaining an understanding of the IT environment, risk and controls, and designing and executing procedures to evaluate them
Building a knowledge base by reading and understanding methodology, relevant standards, and regulations
Reading and reviewing clients' information and documentation, ensuring accuracy and completeness, and ensuring that all supporting information is documented in the workpapers and through appropriate testing
Applying BDO methodology, industry standards and guidance, and new pronouncements to client situations
Supervisory Responsibilities:
Establishes deadlines and executes procedures and oversight to meet set deadlines
Sets the tone for teamwork by supporting others in their work and delivering on commitments made to team members and clients
Reviews work performed by associate staff, provides feedback, and detail-reviews all procedures performed
Teaches/coaches associate team members to provide on-the-job learning
Tracks status, schedule, and budget for reporting to the team and the client
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree in Accounting, Computer Science, or Information Systems, required
Master's degree in Information Systems or other relevant advanced degree, preferred
Experience:
More than two (2) years of IT audit and/or related risk and controls experience, required
More than one (1) years of supervisory experience, required
Public accounting experience, highly desired
Proficient with PCAOB and AICPA audit standards, required
Performing audit test of design, implementation and operating effectiveness procedures for public companies preferred
Experience with performing review of and testing around third-party attestation (SOC) reports, preferred
License/Certifications:
CPA, CISA, CISM, CRISC, CGEIT, CISSP and/or CFE certification, strongly preferred
Software:
Proficient in the use of Microsoft Office Suite, required
Exposure to various industry ERP applications, highly preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Strong analytical and basic research skills
Solid organizational skills especially ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously
Ability to build and maintain strong relationships with client personnel
Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel
Ability to act as primary contact on assigned engagements
Successfully interact with professionals at all levels
Advanced knowledge of internal controls
Ability to travel up to 30%
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $85,000 - $125,000
Illinois Range: $78,000 - $87,000
NYC/Long Island/Westchester Range: $80,000 - $115,000
$85k-125k yearly Auto-Apply 47d ago
desktop support
Artech Information System 4.8
Computer technician job in Naperville, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title
:
Desktop Support Representative Onsite Support
Location: naperville,il
Duration: 1+ years
Skills Overview
Deskside Support Tech. Must be experienced in DESKSIDE support
·
Win7/Win XP OS support
. Troubleshooting
·
Office 2003/2007/2010 support
·
Executive end user trouble shooting skills
·
Dell hardware
·
Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
How much does a computer technician earn in Joliet, IL?
The average computer technician in Joliet, IL earns between $25,000 and $53,000 annually. This compares to the national average computer technician range of $28,000 to $55,000.