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Become A Computer Technician Lead

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Working As A Computer Technician Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $99,000

    Average Salary

What Does A Computer Technician Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Technician Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Help others decide if this is a good career for them

Average Length of Employment
Dell Technician 1.4 years
Top Careers Before Computer Technician Lead
Technician 4.7%
Internship 2.6%
Manager 2.6%
Top Careers After Computer Technician Lead
Owner 3.4%
Technician 3.2%
Consultant 2.5%

Do you work as a Computer Technician Lead?

Average Yearly Salary
$99,000
View Detailed Salary Report
$74,000
Min 10%
$99,000
Median 50%
$99,000
Median 50%
$99,000
Median 50%
$99,000
Median 50%
$99,000
Median 50%
$99,000
Median 50%
$99,000
Median 50%
$131,000
Max 90%
Best Paying Company
Amazon
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
2.9 years
How much does a Computer Technician Lead make at top companies?
The national average salary for a Computer Technician Lead in the United States is $99,336 per year or $48 per hour. Those in the bottom 10 percent make under $75,000 a year, and the top 10 percent make over $131,000.

Real Computer Technician Lead Salaries

Job Title Company Location Start Date Salary
Computer Programmer-Technical Lead Turtle Rock Studios, Inc. Lake Forest, CA Mar 15, 2011 $140,000
Computer Systems Lead Primatics Financial, LLC McLean, VA Dec 05, 2015 $124,100
Core Comp Technical Leader (Apps Specialist) Cadence Design Systems, Inc. San Jose, CA Oct 01, 2009 $115,731 -
$153,400
Computer Programmer/Tech Lead IOS VOOK, Inc. New York, NY Aug 31, 2012 $108,000
Cloud Computing Lead Bloom Technologies Inc. San Francisco, CA Sep 11, 2014 $100,100
Cloud Computing Lead Bloom Technologies Inc. San Francisco, CA Nov 09, 2014 $100,100
Computer Systems Analysis Leader, PMO Stanley Black & Decker, Inc. Towson, MD Mar 30, 2015 $97,995 -
$105,000
Technical Lead (Systems) In High Performance Computing Corespeq, Inc. Fort Collins, CO Dec 30, 2016 $96,500
Computer Programmer/Tech Lead Headstrong Services LLC Buffalo Grove, IL Aug 03, 2011 $94,528
Computer Technical Lead Prodapt North America Tualatin, OR Sep 26, 2011 $93,038
Technical Lead (Systems) In High Performance Computing Corespeq Inc. Fort Collins, CO Mar 31, 2016 $93,000
Computer Software Technical Lead Campus Management Corp. Boca Raton, FL Oct 26, 2012 $79,343
Computer Software Technical Lead Campus Management Corp. Boca Raton, FL Oct 26, 2011 $77,032
Computer Software Technical Lead Campus Managment Corporation Boca Raton, FL Jun 21, 2012 $74,426
Computer Software Technical Lead Campus Management Corp. Boca Raton, FL Jan 11, 2010 $74,426

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Top Skills for A Computer Technician Lead

  1. Computer Hardware
  2. Technical Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Developed solutions for difficult problems and situations during repair and diagnosis of computer hardware and software.
  • Worked in a fast paced retail environment performing computer-related installations and technical support.
  • Work with domain accounts, network printers, network credentials, and VOIP phones.
  • Repaired and performed troubleshooting duties of hardware and software related computer problems.
  • Installed appropriate MS Windows OS and security patches to end-users desktop/laptops to dissolve security vulnerabilities.

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Average Salary:

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Top 10 Best States for Computer Technician Leads

  1. District of Columbia
  2. Connecticut
  3. Colorado
  4. New Jersey
  5. Alaska
  6. Virginia
  7. North Dakota
  8. Massachusetts
  9. California
  10. Minnesota
  • (257 jobs)
  • (326 jobs)
  • (663 jobs)
  • (756 jobs)
  • (54 jobs)
  • (1,247 jobs)
  • (115 jobs)
  • (670 jobs)
  • (2,784 jobs)
  • (555 jobs)

Computer Technician Lead Demographics

Gender

Male

80.3%

Female

11.5%

Unknown

8.2%
Ethnicity

White

60.3%

Hispanic or Latino

16.1%

Black or African American

10.7%

Asian

8.9%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

68.0%

French

8.0%

Portuguese

4.0%

Chinese

4.0%

Dari

4.0%

Hindi

4.0%

Arabic

4.0%

Korean

4.0%
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Computer Technician Lead Education

Schools

University of Phoenix

24.2%

Western Governors University

6.3%

Strayer University

6.3%

Arizona State University

5.3%

Portland State University

5.3%

Community College of the Air Force

5.3%

Glendale Community College

4.2%

Northeastern Illinois University

4.2%

Capella University

4.2%

Illinois Institute of Technology

3.2%

Michigan State University

3.2%

Ohio State University

3.2%

University of Massachusetts - Lowell

3.2%

Dominican University

3.2%

Mountain View College

3.2%

Texas A&M University

3.2%

University of Utah

3.2%

Louisiana State University and A&M College

3.2%

Polytechnic Institute of New York University

3.2%

Miami Dade College

3.2%
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Majors

Computer Science

19.2%

Business

12.7%

Information Technology

10.4%

Computer Information Systems

8.5%

Electrical Engineering

6.9%

Computer Networking

6.5%

Computer Engineering

4.6%

Mechanical Engineering

3.8%

Management

3.5%

General Studies

2.9%

Information Systems

2.9%

Computer Systems Security

2.7%

Electrical Engineering Technology

2.5%

Computer Technical Support

2.3%

Management Information Systems

2.1%

Computer Engineering Technology

2.1%

Project Management

1.7%

Criminal Justice

1.5%

Engineering

1.5%

Marketing

1.5%
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Degrees

Bachelors

34.0%

Other

24.7%

Associate

22.0%

Masters

8.1%

Certificate

6.7%

Diploma

2.5%

Doctorate

1.8%

License

0.1%
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