Desktop support Consultant-L1 (Evening Shift)
Computer technician job in New York, NY
Title: Desktop support Consultant-L1 (Evening Shift)
Located: Brooklyn, NY-Onsite
Duration: 3 months, potentially longer
Visa: Independent only
(Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST)
06-3 years experience required
JOB DESCRIPTION:
L1 desktop support
ServiceNow/Ticketing
Troubleshooting and Password reset
Office 365
Nice to have but not mandatory:-
Knowledge or Experience of Epic Software
Hospital/Healthcare background
Information Technology Intern
Computer technician job in Edison, NJ
Information Technology Internship
Program Dates
May 27, 2026 - August 7, 2026
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
Your contribution
This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department.
The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer.
We are hiring interns across the following functions within Information Technology:
Infrastructure
Merchandising & Category Management
Point of Sale, Payment & Pharm
HR/Legal Systems & Retail Services
Business of IT
Logistics & Supply Chain Innovation
Replenishment & Warehouse Management
What you will do
Program modifications (i.e., program maintenance)
Program & Project testing (including test data development)
Job control and operating instruction preparation
Data analysis
Introductory programming opportunities
Project and program documentation
Project implementation and follow-up
User training and preparation of user manuals
Compliance with departmental standards, procedures and policies
Completion of educational and professional development courses
Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function
Provide technical direction and assistance as required
What we are looking for
Interns are required to comply with the 5-day in-person attendance policy for the program
Must be at least 18 years old
Must have completed 24 college credits with a 3.0 cumulative GPA or better
Will be enrolled in an undergraduate or graduate school for fall
Successful completion of a substance abuse test and background check is required
Strong MS Office skills (Excel, Word and PowerPoint required)
Valid driver's license and flexibility with regard to travel required
Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively
Excellent communication skills (written, oral and presentation)
Ability to exhibit proper business etiquette when dealing with all levels of the organization
Previous work experience in a retail environment is beneficial
Company Perks
Vibrant Food Centric Culture
Corporate Training and Development University
Collaborative Team Environment
Educational Workshops
Networking Opportunities
Volunteer Opportunities
Compensation and Benefits:
First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.
Desktop Support Technician - Contract (On-Site in the Bronx)
Computer technician job in New York, NY
The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time.
This position serves as the primary onsite presence and works closely with remote support and backend engineering teams.
Core Responsibilities (Current Scope)
Provide in-person end-user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to:
Windows OS
Microsoft 365 applications
Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line-of-business applications
Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding, including:
New device setup
Equipment swaps
Access validation
Perform basic troubleshooting of:
Network connectivity
Wi-Fi issues
Login and profile problems
Coordinate with remote support and escalate issues appropriately.
Document work performed and follow standard support procedures.
Growth & Learning Expectations
This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune-enrolled devices
Basic understanding of identity-related issues
Participation in larger deployments or refresh projects
Handling more complex tickets before escalation
Learning is expected; perfection is not.
Required Skills & Experience:
1-3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of:
User accounts
Permissions
Networking fundamentals
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice-to-Have):
Prior onsite or desk-side support experience.
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Desktop Support Technician
Computer technician job in New York, NY
Our client is, a global leader in residential real estate franchising and brokerage, is seeking a Desktop Support Technician for a Contract-to-Hire opportunity in New York, NY.
will work 100% onsite Mon-Fri 9am - 5:30p EST
Duration: 3-month Contract to Hire
Location: Madison Ave., New York, NY 10022
Purpose
The primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment.
The Desktop Support role tasked with working cross-functionally with other teams in the broader ITIL organization to ensure customers receive the support they need.
This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
The ideal candidate:
Presents well, has a Professional presence while remaining personable
Ability to deal with Executives
Ability to provide VIP service and support
Required Skills and Experience
Relevant Bachelor's degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Exemplary customer service skills (verbal and written)
Proficient Windows and Mac troubleshooting and support
Mobile device computing skills
Basic network troubleshooting and support
Microsoft 365 knowledge
ServiceNow and Ivanti experience a plus
Basic hardware troubleshooting
Ability to perform Root Cause Analysis
What You Will Be Doing
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
Configures workstations for new users and upgrades existing equipment and software.
Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing and hardware asset management system.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
Technology Support Analyst
Computer technician job in New York, NY
We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position.
Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
Provides application support for both local installations and Citrix-based applications.
Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software,
reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
Provides assistance and advice on technology allowance purchases for attorneys.
Provides support, troubleshooting, and repair for laptops and desktops.
Assists with remote site access.
Assists with Firm's audio visual set up requirements.
Assists with offsite technology set ups as required.
Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
Supports all personnel adds, moves, and changes.
Services, documents, and provides loaner equipment in accordance with Firm policies.
Maintains accurate inventory records.
Establishes and maintains effective working relationships with clients, attorneys, and business services professionals.
Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
Helps to maintain Firm policies and procedures in relation to computer technology.
Provides basic induction training on technology systems, mobile device usage, and basic software usage.
Provides software training based upon modules created by the global training department.
Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
Provides a consistent and high level of customer service.
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies, and procedures.
Performs other related duties as assigned.
Qualifications
Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
Ability to maintain continuous concentration, alertness, and attention to detail.
Basic understanding of hardware and software used for building security systems.
Strong customer service skills.
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
Demonstrates effective interpersonal and communication skills, both verbally and in writing.
Ability to handle multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.
Ability to work well in a demanding and fast-paced environment.
Ability to work well independently as well as effectively within a team.
Flexibility to travel.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
Education and Experience
High School diploma or equivalent
Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
For further details, please visit: *******************************************************
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Lara Bell at **************.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule,
click here to review machine-readable files made available by UnitedHealthcare:
Transparency in Coverage
Auto-ApplyTech Support Specialist
Computer technician job in New York, NY
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities
Daily Troubleshooting & Support (50%)
Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
Monitor daily reports and logs for errors.
Serve as the first line of support for internal teams experiencing operational tech issues.
Escalate and coordinate fixes with engineering as needed.
Onboarding & IT Support (20%)
Set up accounts, access, and tools for new hires.
Maintain software licenses and user permissions across platforms.
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
Systems & Process Improvement (30%)
Analyze recurring issues and implement improvements to reduce future problems.
Collaborate with operations and engineering to design scalable, reliable systems.
Create documentation and internal guides to streamline troubleshooting and onboarding.
Qualifications
Experience: 2-4 years in a technical operations, IT, or support engineering role.
Skills:
Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
Comfortable navigating and fixing issues in Salesforce or similar platforms.
Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
Mindset:
Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again.
Detail-oriented but able to see the bigger picture when designing processes.
Thrives in a fast-paced, mission-driven environment.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Computer technician job in Newark, NJ
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Network Help Desk Support
Computer technician job in New York, NY
Network Help Desk Support Note: this is a part time role
The Network Help Desk Support role is responsible for providing first\-level technical assistance and troubleshooting for network\-related issues. This position acts as the initial point of contact for users experiencing connectivity, hardware, software, or security problems. The ideal candidate has strong communication skills, a solid understanding of networking fundamentals, and a customer\-focused mindset.
Key Responsibilities
· Provide first\-line support for network issues via phone, email, chat, or ticketing system.
· Diagnose and resolve basic network problems, including connectivity failures, login issues, and VPN troubleshooting.
· Assist users with hardware and software configuration related to network access.
· Monitor network alerts and escalate critical issues to Network Engineers or senior IT staff as necessary.
· Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
· Assist in maintaining network equipment inventories and updating documentation.
· Ensure user problems are resolved promptly while meeting service\-level agreements (SLAs).
· Guide end\-users on best practices for network security and proper usage.
· Collaborate with IT teams to improve processes and preventive measures.
Required Skills & Qualifications
· Associate's degree in IT, Computer Science, or related field (or equivalent experience).
· Basic understanding of networking concepts (TCP\/IP, DNS, DHCP, LAN\/WAN, VPN).
· Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
· Strong problem\-solving and communication skills.
· Familiarity with Windows, mac OS, and\/or Linux environments.
· Ability to multitask and work effectively under pressure.
· Preferred Qualifications
· CompTIA Network+, A+, or similar certifications.
· Experience with routers, firewalls, switches, or wireless access points.
· Prior experience in IT support or customer service.
If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the nation's fastest\-growing companies.
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Technical Support Specialist
Computer technician job in New York, NY
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Duties and Responsibilities
* Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
* Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
* Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
* Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
* Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
* Assist with projects such hardware or software upgrades, office moves and special events.
* Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
* Document and maintain user request and incident records in IT Service Management System.
* Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range
$85,000 - $95,000 if located in New York
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
* Bachelor's degree or equivalent work experience
* A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
* Experience supporting Windows-based computers, including Microsoft Windows 11
* Experience supporting VoIP Telephony solutions
* Experience with enterprise imaging solutions for Windows-based computers
* Experience supporting Smartphones, e.g., iPhone, Android
* Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
* Law Firm or Professional Services experience
* A+, ITIL and Microsoft Office Application certifications
* Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Cisco Telephony, Microsoft Intune, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
The following will also be required of the successful candidate:
* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem-solving skills
* Able to work harmoniously and effectively with others
* Able to preserve confidentiality and exercise discretion
* Able to work under pressure
* Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
Auto-ApplyIT Roles
Computer technician job in New York, NY
We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications
Must have valid working Visa of US
Citizens and GCs are preferred...
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
Service Desk Systems Engineer
Computer technician job in Jersey City, NJ
Service Desk Systems Engineer Job ID: 21-12822 TECHNICAL SKILLS * -Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products -Advanced telephone and customer service skills -High energy and motivated -Superior verbal and written communication skills -The ability to overcome objections -Excellent time management/work organization skills -Strong attention to detail -Willingness to continually learn and obtain further development -Ability to successfully adapt to changing workload and time constraints.
JOB DESCRIPTION
* Will require to be on site three days a week every other week.
SUMMARY
Provide call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices. Log and track support calls into the department's call tracking system. Research and resolve tier 1 application and technical support issues. Escalate higher tiered support issues to appropriate IT departments for resolution. Ensure that all support calls are resolved and closed within established service levels. Follow up with end users to confirm that support issues have been addressed appropriately and within expected timeframe. Must be flexible to be able to handle other Service Desk task's.
ESSENTIAL DUTIES
60% Provides call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices
20% Provide technical assistance to Service Desk Team members to resolve caller issues.
10% Responsible for documenting, tracking and monitoring assigned problems to ensure resolution in a timely manner
10% Responsible for follow up with end users to confirm support issues are resolved
LEVEL BASED COMPETENCIES
Level Based Competencies are to be designated based on job level and content.
* Strong Communication skills (verbal & written)
* Developing Decision Making skills
* Good Collaboration skills
* Strong Customer Focus (due to role)
* Initiates Self Action some of the time
* Developing Business Acumen
* Developing Skills in Building Working Relationships and Team Work
* Developing Stress Tolerance skills
KNOWLEDGE, SKILLS & ABILITIES
Technical knowledge/skills (entry, intermediate, advanced)
* Strong PC and Windows Operating System skills
* Strong PC Hardware skills
* Strong knowledge and execution of IT Standards, Policies and Procedures
* Good knowledge of Information Security Awareness
* Strong knowledge of Systems, Applications, & Technologies
* Active Directory
* ServiceNow
* Gsuite
General knowledge/skills (entry, intermediate, advanced)
* Strong communication/active listening skills
* Strong customer service focus
* Relies on extensive experience and judgment to plan and accomplish goals
* Strong ability to Multi Task
* Strong Analysis & Problem Solving Skills
* Developing Adaptability
EDUCATION/EXPERIENCE
* Bachelor's Degree in Computer Science, Information Systems or other related field, 3 to 5 years experience in IT, or Associates Degree from a Technical Institution
* 3 to 5 years of IT work experience including customer service and/or production support in a multi-platform environment
* Job details
*
On-site System Support Specialist (Mid-Level)
Computer technician job in New York, NY
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.
Job Description
Job Title: On-site System Support Specialist (Mid-Level)
Duration: 24 months
Work Location: US-NY-New York
Openings: Multiple Openings
*** Local candidates preferred***
Position Description/Responsibilities:
Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity.
Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience!
These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions.
Consider applying today as time is limited on these and other positions like it for the state of NY.
Qualifications
Position Requirements/Technical Skills:
OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance.
Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application
Daily Tasks will include but are not limited to the following:
Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application.
Trouble shoot either via phone or while on-site application issues needing resolution.
Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems
Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.
The ONE MANDATORY REQUIREMENT:
You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months).
You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer.
You must be able to work without assistance.
Requested Desirable Qualifications:
The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5.
36 months of experience providing actual on-site implementation assistance for a large scale automation effort.
36 months of experience in change management; planning and implementing change.
15 months of experience in implementing SACWIS systems in New York State or another state.
36 months of experience providing training and/or technical assistance in either a classroom or in a work environment.
Bachelor's Degree.
Additional Information
***local candidates preferred***
Entry Level IT jobs
Computer technician job in Jersey City, NJ
Beta Soft Systems is a leading provider of Information Technology, Consulting Services and outsourcing company with global operations in USA and INDIA. We collaborate with our clients to provide high performance resources.
Beta Soft Systems is a project based IT consulting company. Our focus on outcomes and our innovative approach has helped us become one of the fastest growing companies. We serve all Fortune 500 organizations.
Our client list includes fortune 500 Companies like Google, Wells Fargo, EBay, Pay Pal, Cisco, Juniper Networks, Barclay Bank, Intel, Apple, Bank of America, Ernst & Young, Charles Schwab and more.
Job Description
(Positions all across the USA)
Entry level jobs for Freshers/ Recent Graduates
Experience: 0-3 Years
1.
Software Tester/ QA Tester :
This position is responsible for working in a diverse, demanding computing environment which requires strong analytical ability, flexibility, communication, and interpersonal skills. Candidate must be flexible and excited about working in a fast paced company; have proven communication and organizational skills; and be willing and able to focus on both internal and external customer service to meet business needs.
2. Entry Level Business Analyst:
Entry level business analyst / Project Manager, You'll be expected to capture complex processes and requirements from business experts in detail to form concrete, practical requirements. You'll need to coordinate with management and IT team to further refine and develop solutions for these requirements.
Qualifications
For Software Tester/ QA Tester:
Eligibility Criteria
A recent degree in Computer Science, Engineering, or Electrical Engineering.
Some C or C++ or SQL or JAVA Knowledge or some Coding/ Programming prefered.
Freshers with the above stated technical skills will also be considered.
Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP).
Detail orientated
Analytical thinker
For Entry Level Business Analyst:
Eligibility Criteria
A recent degree in MBA, Computer Science or Engineering.
Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP).
Proven organizational skills with strong attention to detail
Strong verbal and written communication skills
Strong decision-making and problem-solving skills
Effective interpersonal skills and ability to work in a team environment
Additional Information
Benefits
Placements with Fortune 500 clients.
H1B Sponsorship for student's Visa
Salary hike after 6 months on the project
Referral Bonus of 500$: REFER YOUR FRIENDS AND EARN 500 DOLLARS PER REFERRAL.
DESKTOP SUPPORT
Computer technician job in New York, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Desktop Support Representative Onsite Support
Location: NEW York ,NY
Duration: 1+ years
Job Description:
• Win7/Win XP OS support.troubleshooting
• Office 2003/2007/2010 support
• Executive end user trouble shooting skills
• Dell hardware
• Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
IT Assurance Experienced Senior, Technology Risk Assurance
Computer technician job in New York, NY
An Assurance Experienced Senior, Technology Risk Assurance is responsible for planning of IS audit process and completion of testing and analysis of client software systems. In this role, the Assurance Experienced Senior, Technology Risk Assurance will be charged with documenting and testing general controls in a wide range of technology environments to analyze system security and access controls, backup recovery procedures and IS organization and administration practices.
Job Duties:
Documents and tests application and automated controls on a wide range of software application packages
Prepares audit reports and recommendations associated with IS audit work performed
Identifies opportunities to utilize computer assisted audit techniques (CAATs) and managing the implementation of those techniques, as appropriate
Participates in the review of internal controls based on Sarbanes-Oxley Act requirements
Communicates to the client areas to strengthen controls, mitigate risks and/or increase efficiency
Identifies key risks and assesses their impact and likeliness of occurrence
Recognizes technical concerns or issues and communicates those concerns with IS Assurance management
Plans and executes the IS audit work on assigned engagements
Develops and maintains relationships with client personnel and management
Conducts client interviews to obtain relevant information for non-complex clients
Performs walkthroughs of client controls
Documents controls, tests performed and results
Prepares workpapers in the required format
Applies IS audit principles and guidelines to non-complex client environment
Other duties as required
Supervisory Responsibilities:
Supervises the day-to-day workload of IS Assurance Associates on assigned engagements and reviews work product
Ensures IS Assurance Associates are trained on all relevant IS Assurance software and resources
Delivers periodic performance feedback and completes performance evaluations for IS Assurance Associates
Acts as mentor to IS Assurance Associates, as appropriate
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree in Accounting, Computer Science, or Information Systems, required
Masters in Information Systems or other relevant advanced degree, preferred
Experience:
Four (4) or more years of experience of information systems and operational auditing experience, required
One (1) or more years of supervisory experience, required
Prior experience working within a public accounting and internal auditing environment, preferred
Prior experience performing general and application control reviews, preferred
License/Certifications:
CPA, CISA, CISSP and/or CFE certification, preferred
Software:
Proficient in the use of Microsoft Office Suite, preferred
Exposure to various industry ERP applications, highly preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Strong analytical and basic research skills
Solid organizational skills especially ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously
Able to effectively manage a team of professionals and delegate work assignments as needed
Build and maintain strong relationships with client personnel
Ability to successfully interact with professionals at all levels
Intermediate knowledge of internal controls
Ability to travel up to 30%
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $85,000 - $115,000
Illinois Range: $85,000 - $115,000
NYC/Long Island/Westchester Range: $85,000 - $115,000
Auto-ApplyIT Technician
Computer technician job in Great Neck, NY
Vitreoretinal Consultants, one of the largest providers of the Retina subspecialty within Ophthalmology is seeking an IT Technician to work in our NY offices. In this role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to our patients. This position requires dedicated individuals who enjoy working with staff and doctors. You will also be required to travel to our other locations in Great Neck, Westbury, Riverhead, Rockville Center, Hauppauge, Flushing, Scarsdale, Elmhurst and New City. To learn more about our business visit. **********************
This FT position is 95% IT and 5% Facilities management. The individual will work as a team member with our current IT and Facilities managers.
Skills required:
Strong computer server maintenance experience
The applicant MUST have a current Microsoft Certification as well as a current VM Ware certification.
Expert knowledge of IT best practices, policies, and regulations
Willing to train staff
In-depth understanding of programming, computer science and digital security
A clear understanding of client/server technology and network architecture
Good communication, including writing, speaking and active listening
Strong problem-solving, critical thinking and decision-making skills
Customer service and interpersonal skills
Excellent attention to detail
Great project management skills, including organization, planning, time management and prioritization.
Basic handyman skills
IT Technician duties and responsibilities:
The IT Technician is responsible for several different tasks related to overseeing a company's computer networks and improving the company's network systems. Some of their daily responsibilities include:
Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Creating rational strategies for upgrading the company's network software whenever a new update is available
Constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem
Staying up to date with new network technology and reporting this information to the executive team each quarter
Working closely with other department Managers to assess the growth needs and maintenance of the company's network
Run cables as needed
Work with our software vendor ensuring servers are fully operating for all locations, troubleshoot and fix any downtime outages
Create all employee network log ins and door access
Monitor employee internet usage
Assist the compliance officer to ensure SRA are performed yearly
In charge of purchasing and installing all equipment and computer set-ups for employees and physicians
Participation in the annual budget process, produce spreadsheets of needed medical and computer equipment
Facilities Assistance Responsibilities
Facility and Alarm system monitoring, alert CEO, CFO and/or Practice Administrator of any alerts
Equipment inventory management
Assist in Price shopping for new equipment
Equipment problem trouble shooting
Equipment installation
Phone and Printer systems management
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision coverage
PTO
Experience level:
2 years
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Maintenance: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Reliable car (Required)
Ability to Relocate:
Must be willing to work out of our Westbury office and travel to our other NY offices as needed.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's
License/Certification:
Driver's License (Required)
VMware Certification (Required)
Microsoft Certified: Azure Data Engineer Associate (Required)
Microsoft Office Specialist (Required)
Ability to Relocate:
Westbury, NY: Relocate before starting work (Required)
Work Location: In person
Technical Support Specialist II Contractor
Computer technician job in New York, NY
We're looking for a Technical Specialist II to join our IT team and deliver advanced technical support, system administration, and endpoint management across diverse computing environments. In this role, you'll collaborate with cross-functional teams to optimize systems, integrate modern technologies, and enhance end-user experiences while serving as a technical liaison for complex issues.
This position is onsite in New York City, NY, five days per week. It is a 6-month contract role with potential for full-time conversion.
What You'll Contribute
* Provide advanced troubleshooting and diagnostics for Mac, Windows, and Ubuntu/Linux systems, addressing hardware and software issues.
* Administer Active Directory, Azure AD, Intune, and cloud-based endpoint management tools to maintain secure and efficient operations.
* Manage Level 1 and 2 Service Desk support, including ticket queues and onsite walk-up requests.
* Create and update knowledgebase articles to support IT staff and end users.
* Oversee administrator access for services such as AppleCare, GSX, cloud storage, remote access tools (TeamViewer, AnyDesk, BeyondTrust, Zoho, RDP), Azure, D365, and GlobalProtect.
* Collaborate with networking teams for port activations, router troubleshooting, and physical network resets.
* Act as an extension of IT security by performing security triage, virus scans, data storage and disposal, and compliance enforcement on endpoint devices.
* Support AV systems, conferencing technologies, and VoIP solutions as needed.
* Participate in IT and research initiatives, offering technical insight during planning and deployment phases.
* Engage with vendors and research staff as a technical liaison for advanced issues.
* Perform other IT-related duties as assigned within scope.
What You're Good At
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
* 2-4 years of professional IT support experience in business, academic, or research environments.
* Strong proficiency in Windows, mac OS, and Ubuntu/Linux, including installation, configuration, and maintenance.
* Broad technical knowledge across infrastructure, networking, endpoint security, and mobile device management.
* Skilled in Active Directory, Azure AD, Intune, and cloud-based technologies.
* Solid understanding of TCP/IP networking and LAN troubleshooting.
* Familiarity with ITIL principles and ability to apply them in service delivery.
* Excellent organizational, multitasking, and communication skills.
* Familiarity with AV systems, conferencing technologies, and VoIP solutions.
* Exposure to lab or research environments and strong study acumen preferred.
* Commitment to continuous learning and staying current with emerging technologies.
* Ability to lift up to 50 lbs occasionally.
The hourly pay rate for this position is $30-35. Hourly pay is determined based on qualifications and relevant years of experience.
About JAX:
The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.
Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ************
EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Auto-ApplyDevOps for IT group
Computer technician job in New York, NY
A leading HF with HQ in NYC is seeking Dev Ops specialist
Bachelor's in Computer Science
3+ years of experience in DevOps/Cluster Engineer role
Knowledge of CMake and Jenkins
Financial experience is not needed, but would be a plus
Excellent comp package is offered to the right candidate.
Thank you for illuminating hiring with Quanta Search!
********************
IT Technician
Computer technician job in New York, NY
Organization
The Leona M. and Harry B. Helmsley Charitable Trust (“Helmsley”) is a global philanthropy driven by a vision of building better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results-oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward-thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade-off warrants.
Since 2008, when Helmsley began its active grantmaking, it has committed more than $4.5 billion. For more information on Helmsley, please visit ***************************
Position Summary
The Information Technology Technician is an integral part of the IT team and has an end user customer service focus. This position is the first line of response to provide onsite and remote technical support for hardware, software, A/V, network, and mobile issues. This position will also work with end users and other stakeholders to implement and roll out new technology and training initiatives. The IT Technician reports to the IT User Support Manager and works with all department and program staff as well as outside service providers.
Essential Duties and Responsibilities
Serve as first point of contact for technical assistance providing in-person and remote support. Resolve, escalate, and track issues ensuring timely resolution, clear communication, and white glove customer service.
Install, setup, configure, and troubleshoot computer hardware, printers, copiers, network, phones, mobile, and peripheral devices.
Perform routine maintenance and repairs to equipment and arrange or coordinate servicing needs.
Purchase and order new equipment, maintain hardware and software inventory.
Coordinate with staff and provide A/V support for internal and external meetings (both in-person and virtual). Work with vendors to troubleshoot and address A/V issues.
Coordinate on and off boarding of staff. Work with stakeholders to manage security groups and set up or terminate accounts.
Develop training materials, provide on-site orientation, and continual instruction to new users and existing staff on current and new technologies.
Assist in determining the appropriate software and hardware solutions to meet needs. Support rollout of new hardware, software, security measures, and other IT initiatives.
Work with the IT department and outside vendors to document issues, troubleshooting steps, resolutions, procedures, and best practices.
Perform other and related duties as assigned.
Desired Qualifications
Minimum 2-3 years of experience as an IT Technician or other relevant position
Degree in Information Technology or relevant field preferred
Understanding of diverse computer platforms, e.g., laptops, desktops, mobile devices
Proficient in Microsoft Office and Windows in a domain environment
Excellent diagnostic and problem-solving skills
Excellent customer service skills
Flexibility and adaptability commensurate with working in a fast-paced environment
Able to meet deadlines with strong planning, organization, and time management skills
Excellent communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staff members both with presentations and creation of documentation
Must thrive in a team setting, but work well independently and self-sufficiently
An up-beat attitude under pressure, and the ability to work collaboratively
Knowledge of internet security and data privacy principles a plus
Knowledge of SharePoint or experience with Web development a plus
Salary, Health, Well-being, and Living Our Mission
Helmsley is dedicated to creating stronger, healthier futures for communities in the U.S. and around the world. Helmsley colleagues are intelligent, creative, forward thinking, and strongly committed to working productively with each other and with our grantee partners. Each was drawn to Helmsley by the same opportunity: to help build this young organization into a leading global charitable institution that will drive meaningful and measurable positive change in lives throughout the U.S. and around the world for years to come.
Helmsley is committed to offering competitive and equitable compensation commensurate with experience. The targeted starting salary range for this position is $73,000 - $80,000.
Comprehensive benefits currently offered to employees (subject to change) include:
Employer-paid medical, dental, and vision for employees and their families
Generous 401(k) employer contribution
Hybrid work schedule (up to two remote days a week)
23+ paid vacation and sick days
13+ paid holidays
End of year office closure
Summer Fridays
Tuition reimbursement
Personal and team professional development opportunities
Application Information
To apply for this position, please submit a cover letter and resume (in Word or PDF format) to the posting listed on the Helmsley Career Page. If a reasonable accommodation is needed to participate in the job application process, please contact ********************.
The position is based at Helmsley's main office in New York City. Only those selected for an interview will be contacted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
All persons hired must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Helmsley will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Except when working remotely as permitted by Helmsley's temporary hybrid work policy, the ability to work and collaborate in person with colleagues at Helmsley's office is an essential function of this job.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Helmsley provides equal employment and promotional opportunities to all employees and applicants for employment based upon individual capabilities and qualifications without regard to race, color, religion, sex, gender identity, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law.
Communications, Technology Transformation Contractor
Computer technician job in New York, NY
The role: This contractor will provide critical support to Corporate Communications with a primary focus on internal communications for technology and transformation initiatives across client . The individual will act as a dedicated extension of the team with a strong emphasis on strategic planning, project management and general communications skills. East Coast availability preferred. This is a senior leadership remit -serving as a strategic communications advisor to executive technology and transformation leaders, accountable for people leadership of communications resources during the engagement, and responsible for designing a scalable FTE technology communications function.
The contract opportunity: You'll apply broad communications expertise to support enterprise tech transformation, translating complex concepts into simple, actionable messages, coordinating delivery across channels, and ensuring stakeholders are informed and aligned. There is potential to convert to full-time based on performance and business need.
Responsibilities:
Proven people management experience (direct reports and/or dotted-line teams);experience recruiting, hiring, mentoring and developing communications professionals
Support the planning, shaping, and execution of internal communications campaigns for technology and transformation initiatives (program updates, releases, process changes, adoption and training)
Build executive-ready materials including internal memos, intranet articles, FAQs, talking points, town hall run-of-shows, video scripts, and leadership updates
Develop and maintain a transformation communications plan and editorial calendar;manage timelines, dependencies, and approvals across stakeholders and establish governance and operating rhythms for an ongoing FTE communications function
Partner with Technology and Corporate Communications to align messaging frameworks, narrative arcs, and change communications toolkits
Publish and enhance intranet hub content;support email and enterprise newsletters;optimize Teams/Slack channels where appropriate
Coordinate internal events (briefings, AMAs, information sessions, roadshows);drive run-of-show, logistics, and post-event follow-ups
Report KPIs for campaigns and channels (reach, engagement, sentiment, adoption), using data to refine plans and demonstrate impact
Refine playbooks and governance to improve consistency and speed (message maps, RACI, approval workflows)
Support issues and incident comms for tech releases as needed;ensure timely, clear updates to affected audiences
Qualifications:
10+ years of communications experience (senior-level), with demonstrated success in internal/change communications within technology, digital, or transformation environments -including experience managing teams and building functions
Strong project management skills;proven ability to run complex workstreams end-to-end and meet tight EOY timelines
Strategic mindset with the ability to craft plans, narratives, and message architectures that ladder to business goals
Exceptional writing and editing skills;adept at translating technical concepts for non-technical audiences and capturing leaders'voice
Experience in large, global, matrixed organizations or agency environments;comfortable navigating ambiguity and multiple stakeholders
Facility with CMS/intranet publishing (e.G., SharePoint) and Microsoft 365;familiarity with enterprise collaboration tools (Teams, Viva Engage/Yammer) and project tools (Smartsheet/Asana/Jira) is a plus
Data-driven approach to measuring outcomes;ability to define KPIs and leverage insights to optimize communications
High attention to detail;strong interpersonal skills;trusted counselor to senior leaders with a service-oriented mindset
Bachelor's degree required (flexible on field of study)