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Computer technician/sales associate skills for your resume and career
15 computer technician/sales associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Consulted with customers to determine needs, accurately documenting and pricing customer orders while providing high quality customer service.
- Provided friendly customer service assisting customers with locating merchandise and identifying potential technological solutions of their needs.
2. Electronic Devices
Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.
- Provided technical support and troubleshooting for electronic devices both in store and over the phone.
- Helped older and younger clients understand the new electronic devices that are coming out.
3. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Obtained certifications for HP, Compaq, and Dell personal computers, laptops, laser and ink jet printers.
- Help customers choose a computer that meets their needs and sell accessories (software, printers, etc.)
4. Diagnostics
- Performed system upgrades and diagnostics providing level 2 support.
- Performed computer repair, diagnostics, customer support and solutions for various problems, both hardware and software related.
5. Computer System
- Increased productivity over 45% through implementation of upgraded computer system.
- Repair computers: Personal computers and Commercial computer systems.
6. Customer Satisfaction
- Maintain quality control and consistently strive to exceed customer satisfaction expectations.
- Experienced in High-Paced Environment and Customer Satisfaction.
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- Repaired desktop and laptop computers, replaced motherboards and peripheral components per computer warranty.
- Specialize in repair of desktop/laptop computers and in installation/upgrade of Windows operation system and applications.
8. Computer Software
- Provided advice and assistance concerning computer software and/or equipment specifications for the utilization and acquisition, resolve issues involving conflicting requirements.
- Assist individuals and business to upgrade computer hardware, install computer software, and upgrade computer systems for compatibility and security.
9. Virus Removal
- Perform intakes on computers, perform the necessary maintenance (virus removal, data transfer, software installation etc.)
- Diagnose computer problems-Replace faulty hardware-Virus Removal-Computer optimization-Custom computer builds-Software support-Graphics design-Website Building
10. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Received an Apple Certification for being a MAC technician and sales associate.
- Repaired MAC and WINDOWS computers, software and hardware related.
11. RAM
- Installed motherboards, processors, RAM and graphics cards.
- Performed diagnosis and analysis for hard drives, motherboards, video/sound cards, CPU, and RAM.
12. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Assisted customers on the sales floor with all questions/issues on major brands of P.C.
- Interact with customers on sales floor.
13. PCS
- Assembled and repairing PCs, including upgrading operating systems and installing software.
- Repaired physical ports and jacks, rebuilt and reformatted PCs, replaced individual parts, installed software.
14. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Performed computer troubleshooting installed and configured operating systems, gained networking fundamentals, ran CAT5 cable and became familiar with Linux.
- Installed operating systems on multiple computers including Microsoft Windows and Linux.
15. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Repaired computers including hardware and software issues.
- Resolve hardware/software issues expeditiously with minimum impact on computer users and coordinate hardware repairs with vendors as needed.
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What skills help Computer Technician/Sales Associates find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What type of skills will young computer technician/sales associates need?
Lecturer, Carleton College
What technical skills for a computer technician/sales associate stand out to employers?
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What soft skills should all computer technician/sales associates possess?
Robert Vinaja Ph.D.
Assistant Professor of Computer Information Systems, Texas A&M University San Antonio
-Attention to detail.
-Problem-solving and analytical skills.
List of computer technician/sales associate skills to add to your resume

The most important skills for a computer technician/sales associate resume and required skills for a computer technician/sales associate to have include:
- Customer Service
- Electronic Devices
- Printers
- Diagnostics
- Computer System
- Customer Satisfaction
- Laptop Computers
- Computer Software
- Virus Removal
- Mac
- RAM
- Sales Floor
- PCS
- Linux
- Software Issues
- Spyware
- OS
- Product Knowledge
- Hardware Problems
- Computer Problems
- Customer Relationships
- Windows XP
- Software Problems
- Apple
- Technical Issues
- LAN
- POS
- System Software
Updated January 8, 2025