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Computer technician/sales associate skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Joshua Davis Ph.D.,
Chirag Parikh Ph.D.
Below we've compiled a list of the most critical computer technician/sales associate skills. We ranked the top skills for computer technician/sales associates based on the percentage of resumes they appeared on. For example, 28.0% of computer technician/sales associate resumes contained customer service as a skill. Continue reading to find out what skills a computer technician/sales associate needs to be successful in the workplace.

15 computer technician/sales associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer technician/sales associates use customer service:
  • Consulted with customers to determine needs, accurately documenting and pricing customer orders while providing high quality customer service.
  • Provided friendly customer service assisting customers with locating merchandise and identifying potential technological solutions of their needs.

2. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how computer technician/sales associates use electronic devices:
  • Provided technical support and troubleshooting for electronic devices both in store and over the phone.
  • Helped older and younger clients understand the new electronic devices that are coming out.

3. Printers

Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.

Here's how computer technician/sales associates use printers:
  • Obtained certifications for HP, Compaq, and Dell personal computers, laptops, laser and ink jet printers.
  • Help customers choose a computer that meets their needs and sell accessories (software, printers, etc.)

4. Diagnostics

Here's how computer technician/sales associates use diagnostics:
  • Performed system upgrades and diagnostics providing level 2 support.
  • Performed computer repair, diagnostics, customer support and solutions for various problems, both hardware and software related.

5. Computer System

Here's how computer technician/sales associates use computer system:
  • Increased productivity over 45% through implementation of upgraded computer system.
  • Repair computers: Personal computers and Commercial computer systems.

6. Customer Satisfaction

Here's how computer technician/sales associates use customer satisfaction:
  • Maintain quality control and consistently strive to exceed customer satisfaction expectations.
  • Experienced in High-Paced Environment and Customer Satisfaction.

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7. Laptop Computers

Here's how computer technician/sales associates use laptop computers:
  • Repaired desktop and laptop computers, replaced motherboards and peripheral components per computer warranty.
  • Specialize in repair of desktop/laptop computers and in installation/upgrade of Windows operation system and applications.

8. Computer Software

Here's how computer technician/sales associates use computer software:
  • Provided advice and assistance concerning computer software and/or equipment specifications for the utilization and acquisition, resolve issues involving conflicting requirements.
  • Assist individuals and business to upgrade computer hardware, install computer software, and upgrade computer systems for compatibility and security.

9. Virus Removal

Here's how computer technician/sales associates use virus removal:
  • Perform intakes on computers, perform the necessary maintenance (virus removal, data transfer, software installation etc.)
  • Diagnose computer problems-Replace faulty hardware-Virus Removal-Computer optimization-Custom computer builds-Software support-Graphics design-Website Building

10. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer technician/sales associates use mac:
  • Received an Apple Certification for being a MAC technician and sales associate.
  • Repaired MAC and WINDOWS computers, software and hardware related.

11. RAM

Here's how computer technician/sales associates use ram:
  • Installed motherboards, processors, RAM and graphics cards.
  • Performed diagnosis and analysis for hard drives, motherboards, video/sound cards, CPU, and RAM.

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how computer technician/sales associates use sales floor:
  • Assisted customers on the sales floor with all questions/issues on major brands of P.C.
  • Interact with customers on sales floor.

13. PCS

Here's how computer technician/sales associates use pcs:
  • Assembled and repairing PCs, including upgrading operating systems and installing software.
  • Repaired physical ports and jacks, rebuilt and reformatted PCs, replaced individual parts, installed software.

14. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer technician/sales associates use linux:
  • Performed computer troubleshooting installed and configured operating systems, gained networking fundamentals, ran CAT5 cable and became familiar with Linux.
  • Installed operating systems on multiple computers including Microsoft Windows and Linux.

15. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how computer technician/sales associates use software issues:
  • Repaired computers including hardware and software issues.
  • Resolve hardware/software issues expeditiously with minimum impact on computer users and coordinate hardware repairs with vendors as needed.
top-skills

What skills help Computer Technician/Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young computer technician/sales associates need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer technician/sales associate stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all computer technician/sales associates possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

List of computer technician/sales associate skills to add to your resume

Computer technician/sales associate skills

The most important skills for a computer technician/sales associate resume and required skills for a computer technician/sales associate to have include:

  • Customer Service
  • Electronic Devices
  • Printers
  • Diagnostics
  • Computer System
  • Customer Satisfaction
  • Laptop Computers
  • Computer Software
  • Virus Removal
  • Mac
  • RAM
  • Sales Floor
  • PCS
  • Linux
  • Software Issues
  • Spyware
  • OS
  • Product Knowledge
  • Hardware Problems
  • Computer Problems
  • Customer Relationships
  • Windows XP
  • Software Problems
  • Apple
  • Technical Issues
  • LAN
  • POS
  • System Software

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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