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What does a computer technician/sales do?

Updated January 8, 2025
7 min read
What does a computer technician/sales do

A computer technician/sales technician is an individual who maintains and repairs computers and networks while ensuring that adequate information technology (IT) infrastructure is in place. Computer technicians must manage security software in computers and networks to maintain client privacy and protect them from attackers. They perform upgrades regularly so that the computer system remains updated. Computer technicians must also arrange maintenance sessions and keep records of the repairs and fixes that they have handled for future reference.

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Computer technician/sales responsibilities

Here are examples of responsibilities from real computer technician/sales resumes:

  • Provide quick response resolution locally and remotely to insure maximum profit achieve due to short revenue windows at events.
  • Design and implement a Gentoo Linux server for in-department use.
  • Ship and receive inventory and input the stock into the POS inventory manager.
  • Perform troubleshooting, diagnostics, and repairs for smartphones, tablets, and computers.
  • Open and close the storefront, and develop and implement the POS for the business.
  • Light janitorial such as sweeping, mopping, cleaning windows, and taking trash out.
  • Work with computers and various desktop publishing, photo, video, and audio software.
  • Perform computer repair, diagnostics, customer support and solutions for various problems, both hardware and software relate.
  • Experience with repairing PCs with varying problems, as well as helping people find what they need in the tech field
  • Diagnose and repair home and business PCs, using problem solving skills and intuition when new or unusual issues present themselves.
  • Serve as a product specialist for consumers with knowledge in tablets and computers provider's products, services, and functions.
  • Design and suggest new display idea for merchandise, resulting in improve customer view/accessibility and leading to increase sales.
  • Assist customers with computer and tablet products, answer questions regarding computer and tablet programs/applications
  • Schedule appointments for customers looking for geek squad to service their electronics.
  • Ram & hard drive upgrade desktop and laptop.

Computer technician/sales skills and personality traits

We calculated that 25% of Computer Technician/Sales are proficient in Customer Satisfaction, Sales Support, and Customer Service. They’re also known for soft skills such as Interpersonal skills, Math skills, and Selling skills.

We break down the percentage of Computer Technician/Sales that have these skills listed on their resume here:

  • Customer Satisfaction, 25%

    Interfaced with other departments within company to ensure customer satisfaction resulting in repeat business and long-term relationships.

  • Sales Support, 16%

    Provided customer service and phone- and web-based technical sales support, and website management

  • Customer Service, 14%

    Utilized results-driven and proficient skills along with customer service to assist customers to purchase personal computers and provide computing solutions.

  • Product Knowledge, 11%

    Qualified customers with open-ended questions, and achieved ideal solutions through a combination of variables analysis and exercising exceptional product knowledge.

  • Apple, 3%

    Completed Apple Certification program which enabled the store to sell and repair Apple computers, leading to increased sales and revenue.

  • Technical Sales, 3%

    Performed consistently in the top 10-25% of Technical Sales Representatives in my four and a half years.

"customer satisfaction," "sales support," and "customer service" are among the most common skills that computer technician/sales use at work. You can find even more computer technician/sales responsibilities below, including:

Interpersonal skills. One of the key soft skills for a computer technician/sales to have is interpersonal skills. You can see how this relates to what computer technician/sales do because "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." Additionally, a computer technician/sales resume shows how computer technician/sales use interpersonal skills: "backed by excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none" by management. "

Math skills. Another essential skill to perform computer technician/sales duties is math skills. Computer technician/sales responsibilities require that "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." Computer technician/sales also use math skills in their role according to a real resume snippet: "job skills sales, outbound calling customer service communication mathematics, calculating, pricing physical labor"

Selling skills. computer technician/sales are also known for selling skills, which are critical to their duties. You can see how this skill relates to computer technician/sales responsibilities, because "retail sales workers must be persuasive when interacting with customers." A computer technician/sales resume example shows how selling skills is used in the workplace: "provided premier customer support and succeeded in the sales of all at&t; products. "

Customer-service skills. For certain computer technician/sales responsibilities to be completed, the job requires competence in "customer-service skills." The day-to-day duties of a computer technician/sales rely on this skill, as "retail sales workers must be responsive to the wants and needs of customers." For example, this snippet was taken directly from a resume about how this skill applies to what computer technician/sales do: "provided customer support/sales in it dept /software/hardware. "

All computer technician/sales skills

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Compare different computer technician/sales

Computer technician/sales vs. Retail clerk

A retail clerk is responsible for selling goods and services to the customers, recommending products based on their needs, and responding to the customers' inquiries and concerns about the product. Retail clerks assist with the store's marketing strategies, organize product displays, monitor inventories, endorse promotional discounts, and help customers on their checkout payments. A retail clerk must have excellent communication and customer service skills to handle customers' requests and ensure their highest satisfaction.

If we compare the average computer technician/sales annual salary with that of a retail clerk, we find that retail clerks typically earn a $28,772 lower salary than computer technician/sales make annually.Even though computer technician/sales and retail clerks are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer satisfaction, customer service, and product knowledge in the day-to-day roles and responsibilities.

These skill sets are where the common ground ends though. The responsibilities of a computer technician/sales are more likely to require skills like "sales support," "post sales," "apple," and "technical sales." On the other hand, a job as a retail clerk requires skills like "stock shelves," "groceries," "basic math," and "math." As you can see, what employees do in each career varies considerably.

Retail clerks earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $30,316. On the other hand, computer technician/sales are paid more in the technology industry with an average salary of $68,705.On average, retail clerks reach similar levels of education than computer technician/sales. Retail clerks are 1.0% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

Computer technician/sales vs. Sales floor associate

Salesfloor associates often work with retail establishments. They are either referred to as retail sales associates or retail associates. These associates greet customers as they arrive, assess their needs, and help them find the right products and services. Other responsibilities include operating cash registers, introducing customers to promotions and opportunities, and cross-selling products to increase sales. Also, they assist customers in getting their complaints resolved as well as with their returns and refunds. Job seekers must have excellent customer service skills, relevant retail experience, and a strong knowledge of selling techniques.

On average, sales floor associates earn a $34,045 lower salary than computer technician/sales a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both computer technician/sales and sales floor associates have skills such as "customer service," "product knowledge," and "pos. "

Each career also uses different skills, according to real computer technician/sales resumes. While computer technician/sales responsibilities can utilize skills like "customer satisfaction," "sales support," "post sales," and "apple," sales floor associates use skills like "math," "home health," "sales transactions," and "stock shelves."

Sales floor associates earn similar levels of education than computer technician/sales in general. They're 1.9% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

Computer technician/sales vs. Sales team member

A sales team member is responsible for selling goods and services to the customers, responding to their inquiries and concerns, and updating them with new services and promotional offers. Sales team members play a huge role in generating revenues for the business by maintaining existing clients and attracting potential customers. They assist with developing sales strategies for brand awareness, creating sales pitches, and identifying sales opportunities by researching current market trends. A sales team member must have excellent communication and customer service skills to negotiate with the customers and ensure their highest satisfaction.

On average scale, sales team members bring in lower salaries than computer technician/sales. In fact, they earn a $24,991 lower salary per year.computer technician/sales and sales team members both have job responsibilities that require similar skill sets. These similarities include skills such as "customer satisfaction," "customer service," and "product knowledge," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from computer technician/sales resumes include skills like "sales support," "post sales," "apple," and "technical sales," whereas a sales team member is more likely to list skills in "wine," "cleanliness," "ladders," and "basic math. "

Most sales team members achieve a similar degree level compared to computer technician/sales. For example, they're 1.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Computer technician/sales vs. Sales associate

Sales associates are responsible for promoting the company's goods or services. They are expected to provide exceptional customer service to prospective buyers. They should be familiar with all features of the company's products or services so that they can answer the customers' inquiries. Sales associates also assist customers in processing their checkouts, refunds, returns, and other needs. They should be customer-oriented, and they should have great communication skills. They should know how to sell their products or services to customers. They are considered the company's representatives on the ground.

Sales associates average a lower salary than the annual salary of computer technician/sales. The difference is about $26,651 per year.While both computer technician/sales and sales associates complete day-to-day tasks using similar skills like customer satisfaction, customer service, and product knowledge, the two careers vary in some skills.

Even though a few skill sets overlap between computer technician/sales and sales associates, there are some differences that are important to note. For one, a computer technician/sales might have more use for skills like "sales support," "post sales," "apple," and "technical sales." Meanwhile, some responsibilities of sales associates require skills like "cash handling," "loss prevention," "basic math," and "cleanliness. "

In general, sales associates earn the most working in the manufacturing industry, with an average salary of $31,917. The highest-paying industry for a computer technician/sales is the technology industry.The average resume of sales associates showed that they earn similar levels of education compared to computer technician/sales. So much so that theyacirc;euro;trade;re 1.0% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.2%.

Types of computer technician/sales

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.