Computer technician jobs in Sandy Springs, GA

If you're early in your MSP career and want a role that helps you grow then look no further! This is the kind of opportunity that can shape your long-term path. This growing Managed Services Provider has spent more than a decade scaling its model, retaining loyal clients, and consistently winning new business. They're known for hiring people with aptitude and ambition, laying out a clear career track, and exposing their engineers to as many new technologies, projects, and backend systems as they're ready to take on. If you value continuous learning, want to escape monotonous support work, and eventually see yourself stepping into leadership or management, this is a great fit. Role Overview: As a IT Helpdesk Support Specialist you will be taking support tickets on the service desk about 80% of the time but will also have the opportunity to work on projects and deployments with senior engineers. You'll get hands-on experience across modern MSP tools, client environments, and backend systems - not just ticket triage. Expect real mentorship, strong collaboration, and exposure to projects as part of your development. Tech You'll Work With: Microsoft 365 suite Windows Server & Azure AD Autotask + N-able (Ticketing & RMM) Acronis, MailProtector, encrypted email Firewalls, VLANs, wireless networking PCmover Professional Basic A/V and conference room setups Qualifications: Experience working for an MSP (at least 1 year required) Experience troubleshooting networks, working within the M365 suite, supporting Azure Entra ID, and working with Windows OS Strong end-user support skills & ability to interface with C-level executives A team-first mindset and strong communication skills Why This Environment Stands Out: Clear career tracks and growth plans Exposure to a wide range of technologies and project work A collaborative culture that prioritizes mentorship and learning A small, growing team where your contributions matter Company Salary & Benefits $50,000-$60,000 401(k) with match Medical, dental & vision Paid time off Retirement plan

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Our client, a premier Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in South Atlanta! This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support! Responsibilities Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time Set up new devices, workstations, print stations, and assignments to default printers Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification Required Skills & Experience 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN) A+ Certification is required Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras Experience using SCCM to create collections and push software and experience supporting MS Teams Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

🚀 We're Hiring - Tier 1 Technical Support Representative (IT / Telecom Industry) 📍 Marietta, GA 💰 Salary: $45K - $65K Are you passionate about helping users, solving technical issues, and growing in the IT support world? We are hiring for a Tier 1 Technical Support role with a leading organization in the IT/Telecom services industry. ✨ What You'll Do: 🔹 Be the first point of contact for customer inquiries via phone, chat, and email 🔹 Troubleshoot basic software, hardware, and networking issues 🔹 Log support tickets in Zoho (training provided) 🔹 Escalate complex cases to Tier 2 teams as needed 🔹 Maintain empathy, patience, and professionalism throughout customer interactions 📌 Requirements: ✔️ Associate degree in IT or similar experience (3+ years preferred) ✔️ Experience with Mikrotik routers or Cisco switches is an advantage ✔️ Exposure to Wi-Fi controller solutions such as Ruckus, Omada, Unifi, Meraki, Mist, or Cisco ✔️ Strong communication skills and willingness to learn ⭐ Why Join? ✨ Paid training and continuous learning opportunities ✨ Health, vision, dental, life insurance, PTO & retirement plan ✨ Advancement opportunities within the company ✨ Supportive team culture ✨ Some shifts include remote weekend work options If you're looking for stability, growth, and a supportive environment - this could be the right fit! 📩 Interested? Apply by sending your resume via DM or email me at ******************** (or reply here).

Desktop Support Technician, Onsite Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth) A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work JOB DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner assist user issues Customer Service - Assist users in a prompt and courteous manner Special Projects - Various tasks and other non-technical responsibilities will be required QUALIFICATIONS: Experience in a corporate helpdesk and/or desktop support environment is preferred Consider themselves as tech-savvy and willing to learn new ideas Must understand and communicate technical concepts and provide clear technical instructions in simple terms Excellent customer service skills to work effectively with clients Understanding of Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Ability to professionally handle conflicts Must be professional, self-motivated, resourceful, flexible and work with minimal supervision Must be able to follow through procedures and protocols as outlines by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00635

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

About the job Are you looking to grow your career in customer service, tech support, or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support. This is not a highly technical IT role, but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices. About the Role You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment. All new hires begin together in a 3-4 week class-based training program, starting January 5th. The organization onboards in groups, providing structured and collaborative learning from day one. This position is 100% onsite, Monday-Friday, in Covington Key Responsibilities Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions. Follow scripted workflows and troubleshooting guides to resolve common wireless service issues. Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details. Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required. Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability. Document all customer interactions in the CRM/ticketing system with accuracy and clarity. Communicate patiently, clearly, and professionally-translating technical steps into easy-to-understand instructions. Follow compliance, quality, and performance standards set by leadership. Who Thrives in This Role Individuals looking to grow in customer service, call center environments, or high-volume support Candidates wanting entry-level exposure to tech troubleshooting but not a deeply technical role Strong communicators who enjoy helping people solve problems Those who prefer structured training and clear workflows Schedule & Training Start Date: January 5th, 2026 (no flexibility) Training: 3-4 week classroom-style training cohort Location: Onsite in the Covington, GA, 5 days per week Type: Contract-to-Hire

The IT Field Support Technician will provide on-site technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems. This role involves traveling to client locations or company sites to resolve technical problems promptly and professionally. Key Responsibilities: Install, configure, and maintain computer hardware, software, and peripherals. Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity. Provide support for operating systems (Windows, mac OS, Linux) and common applications. Perform routine maintenance and system updates. Respond to service requests and incidents within defined SLAs. Document issues, resolutions, and maintain accurate service records. Assist in setting up new workstations and IT equipment for employees. Ensure compliance with IT security policies and procedures. Required Skills & Qualifications: Diploma/Degree in IT, Computer Science, or related field. 1-3 years of experience in IT support or field service. Strong knowledge of hardware troubleshooting and software installation. Familiarity with networking basics (LAN/WAN, TCP/IP). Excellent problem-solving and communication skills. Ability to work independently and manage time effectively. Willingness to travel to different locations as required. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email. Responsibilities: Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner. Maintain technical information on HMH products and provide dealers and HMH service with information as requested. Work with Product Support and Service departments in the investigation of product issues and resolution. Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy. Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ. Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals. Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy. Qualifications: Forklift Technical experience is required. Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development. Other duties: Other duties and functions appropriate to the position as assigned by the manager from time to time. Travel: Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis. Work environment and other requirements: The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.

Akkodis is seeking a Network SME Engineer for a Contract job with a client in Alpharetta, GA. Ideally looking for applicants with a solid background in the networking as SME with CCIE Lab certification would be mandatory. And Ansible would be big plus. Rate Range: $65/hour to $75/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Network SME Engineer's Roles & Responsibilities: - Candidate's focus will be developing solutions which involves Campus, DC network and Cloud with IPV4/IPV6. - Candidate would be required to identity various communication scenarios between end and edge devices and create and execute and/ or oversee the testing of data gathering, aggregation, and analytics capabilities. - The successful candidate would have a deep understanding and hands on experience with IPV4/IPV6 environment, strong knowledge on the Networking Routing and switching, Complex BGP, OSPF troubleshooting and also good experience in migrations. Experience Required: - Minimum 12 yrs of relevant experience in enterprise network environment/customers - Strong in Routing & Switching. Proficiency in routing protocols - Troubleshoot overall networking and network connectivity to IoT devices/sensors - Knowledge on Cisco ISE, TACACS, DNS/DHCP Functioning are important - Cisco certification- CCIE Lab Certification is mandatory (Routing & Switching or Service Provider). Technical/Functional Skills: - Networking (Routing and Switching), Cloud and IPV6 - Excellent Knowledge of Network protocols BGP, OSPF, Spanning Tree protocol, Multicast - Design and troubleshoot Cisco, Arista Network platforms and protocols - IP Routing Platforms: ISR, ASR1K, ASR9K, Catalyst 9K, Nexus9K - Multicast: IGMPv2/v3, PIM, Static RP, RP-Anycast - Overlay technologies like IPSEC, DMVPN, VXLAN - Cabling and optics 10/25G/40G/50G/100G - Break out cables, break out panels. - Ansible knowledge is a huge plus - IPV6 Experience If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ***************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.

Alpharetta, GA or Berkeley Heights, NJ 2 Roles Tandem - TACL , TAL , HP - non stop sql OR Db2 , cloud -AWS, Postgres sql The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations. 2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence. 3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback. 4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development. 5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality. Skill Requirements 1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers. 2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues. 3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures. 4. Solid Communication Skills For Effective Collaboration With Team Members And Customers. Certification 1. Itil Foundation Certification Is Optional but Valuable For Understanding Service Management Best Practices.

Summary of Functions The Product Support Coordinator is responsible for performing a variety of duties mainly for the V.P. of Operations & Product Management. As a member of the team, he/she will have a fully cooperative relationship with all franchise personnel, vendors, departmental and office personnel. General Responsibilities/Job Summary The Product Support Coordinator is a customer facing role. This individual must respond promptly and courteously, always exemplifying a professional attitude when handling calls, communications, or departmental requests. He/she is also responsible for assisting the V.P. of Operations with special projects and will provide general support and administrative duties to the department. Major Duties and Responsibilities • Monitor and respond to customer service inquiries. • Communicate with company franchises and suppliers via telephone and email. • Coordinate weekly mailings - Responsible for gathering and editing materials for company mailings. • Manage product related claims process between the company and product manufacturers. • Process credits as needed (LARE's). • Manage and produce the company Catalog, gathering content and graphics from product managers and suppliers (every October & November). • Prepare budget and forecasting files. • Maintain monthly department files (e.g. Supplier Budget Comp file). • Prepare and distribute competitive data. • Maintain/update PowerPoint presentations for Product team. • Upload files to FranConnect (Catalog Bulletins, Product Bulletins, New Product Announcements, other files as needed). • Manage/track renewals for Certificates of Insurance (COI's) from supplier. Send renewal requests as needed. • Update contact files as needed. (Outlook) • Keep franchisee listing up to date and circulate them to suppliers as changes occur. • Buying Guide maintenance. • Maintenance of SDS (Safety Data Sheets). • Assist in the preparation and execution of company events / meeting. Experience Requirements • Must be proficient in Outlook, Word, Excel, PowerPoint and InDesign. • Strong written and verbal communication skills. • Strong analytical skills and ability to problem solve. • Can establish priorities and handle many projects at once. Educational Requirements College degree preferred or equivalent work experience. Working Conditions Daily office hours are normally between 8:00 AM to 5:00 PM, Monday through Friday, with occasional weekend responsibilities.

The WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization's future migration to Juvare WebEOC NexUs. This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. During Georgia emergency activations, the position may require extended or flexible work hours. Key Responsibilities WebEOC Administration Administer and maintain Juvare WebEOC V10 for daily operations and system stability. Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs. Manage users, positions, roles, permissions, and overall access provisioning. Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings. Develop, update, and troubleshoot boards, including code adjustments and design enhancements. Move boards and system configurations between environments through imports/exports. Maintain clear documentation of configuration changes, system updates, and operating procedures. Integration & Technical Support Configure and support GIS integrations for both cloud and on-premises WebEOC environments. Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools. Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations. Provide support for plug-ins, mapping tools, custom workflows, and other system integrations. Communication & Notification Tools Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels. Support users with Teams-based communication workflow setups during activations and day-to-day operations. EOC Application Support Provide support for additional EOC related systems such as Rave and other alerting tools. Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. Deliver user training and documentation for WebEOC and related platforms. Operational Support Work extended or irregular hours as needed during emergency operations. Assist with other assigned state applications or technical projects beyond core EOC systems. Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness. Required Qualifications Hands-on experience administering Juvare WebEOC V10. Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs. Strong understanding of user provisioning, incident configuration, roles, and positions. Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar). Experience with GIS integrations and the ArcGIS API. Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams. Ability to work with vendors and technical service providers to implement business requirements. Experience with both cloud and on-premises WebEOC environments. Strong troubleshooting, communication, and customer support abilities. Preferred Qualifications Experience with EOC communication platforms such as Rave Alert. Background in emergency management, public safety, or government operations. Familiarity with API integrations, scripting, or basic database concepts. Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations. Work Environment Standard business hours with flexibility based on operational needs. Extended or nonstandard hours during emergency activations. Ability to work independently and as part of a cross-functional emergency operations team. Education/Experience: •Bachelor's degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience. Required/Desired Skills SkillRequired /DesiredAmountof Experience Software Development Required 7 Years .NET software development Required 5 Years JavaScript Required 5 Years Web Based Application Deployments and Debugging Required 5 Years ARC GIS/Application Integration Required 2 Years GIT and TFS Nice to have 2 Years

Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems. Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications. We are looking for a Desk Side Support Specialist to support the users in the USA. Summary The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills. Essential Functions Supporting local IT Consultant as required Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc. Troubleshooting and resolving technical issues with hardware, software, and network connectivity Ensuring the smooth operation of user workstations to minimize downtime Performing upgrades and routine maintenance to ensure systems are up-to-date and secure Providing hands-on and remote assistance to users Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company Handling a variety of customer service issues with courtesy and professionalism Listening to fully understand what an end user's needs and/or requests are Managing escalations to proper IT support level timely Effectively managing multiple tasks simultaneously Maintaining documentation effectively, especially for recurring problems Administering the local telephone system (Aircall) Administering the local badge entry and visitor tracking system Administering the Verizon company cell phone and tablet program Attending regular virtual meetings with German counterparts Assisting with planning and implementation of Global IT projects Required Education and Experience Minimum of 2 years of related professional experience is required Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365) Keen attention to detail, the memory of patterns, and interest in problem-solving Excellent oral and written communication skills Effectively communicate complex technical processes to non-technical users Ability to work collaboratively with cross-functional teams and stakeholders Ability to undertake self-directed tasks when necessary Be adaptive towards new systems and technology Understand the complex relationships between different components in a networked environment Adjust to frequently changing workloads and priorities Effectively manage time and prioritize work Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels. Analytical-the individual synthesizes complex or diverse information. Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level. Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects. Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type and Expected Hours of Work This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required. Travel This position may require occasional travel.

You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to: You will have to be in the Atlanta office 3 to 4 days a week. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune) Support in-office users by troubleshooting and resolving Meraki-based network issues Keep the ticket queue up to date Effectively manage one-to-one user interactions To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders. You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding. You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory. You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT. Minimum of 3 years of experience in a similar role • Evidence of tech support level of technical knowledge and troubleshooting ability • A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus • You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP • Fluent English language, written and spoken • Excellent Communication skills • Basic knowledge of Apple operating systems including mobile devices • Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment Most importantly, you'll have fun working at Backbase!

We are a growing Managed Service Provider supporting small and mid sized businesses with day to day IT support across desktops, servers, Microsoft 365, and networking. We are looking for a Help Desk Technician Level 1.5 with MSP experience who can take ownership of tickets beyond password resets, handle more involved troubleshooting, and deliver a calm, confident client experience. This role is ideal for someone who is strong on end user support, comfortable digging into Microsoft 365 and basic server tasks, and can work independently while knowing when to escalate. What You Will Do • Handle inbound support requests and own tickets through resolution, escalating only when appropriate • Troubleshoot Windows 10 and 11 issues including performance, profile, printing, and application problems • Support Microsoft 365 Apps, Outlook, Teams, OneDrive, and common collaboration issues • Administer Microsoft 365 users, groups, shared mailboxes, and distribution lists • Perform basic Active Directory tasks including user management, group membership, and permissions • Support Windows Server fundamentals including patching, basic troubleshooting, and service checks • Support Windows Remote Desktop Services fundamentals and user access issues • Troubleshoot networking issues at the endpoint and LAN level including IP addressing, DNS, DHCP, switching basics, and wireless connectivity • Monitor client systems through RMM, respond to alerts, and complete routine maintenance • Image, deploy, and support Intel based laptops and desktops including hardware upgrades and replacements • Document work clearly and communicate in a client friendly way What You Bring • 2 plus years of hands on IT support experience, MSP experience REQUIRED • Strong Windows 10 and 11 support experience plus Microsoft 365 Apps and Office 2019 and 2021 • Microsoft 365 support experience beyond basic resets, including mailbox and Teams troubleshooting • Email fundamentals including POP3, SMTP, IMAP, and Microsoft 365 • Active Directory fundamentals with confidence managing users, groups, and permissions • Comfortable with basic Windows Server and Remote Desktop Services support • Solid networking fundamentals including DNS, DHCP, IP addressing, switching basics, and wireless • Strong phone and remote support skills with excellent customer service • Reliable, self managed, and consistent follow through Pay and Benefits • Hybrid WFH schedule • $55,000 to $65,000 per year • Medical, dental, and vision insurance • Life insurance • 401k matching • Paid time off

Transforming Careers, One Opportunity at a Time At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. You can reach Anumeha at ************/****************** Job Summary As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary. Responsibilities Answer inbound phone calls, chats, and emails from customers. Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues. Document customer interactions accurately in the Zoho ticketing system. Training will be provided. Guide customers through standard procedures and technical resolutions. Escalate unresolved issues to Tier 2 support teams with appropriate documentation. Maintain a high level of professionalism, patience, empathy, and customer service at all times. Stay updated with product knowledge and internal procedures. Qualifications · Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches. · 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki. Full understanding of computer systems, mobile devices, and network troubleshooting. Excellent verbal and written communication skills. Comfortable working in a team-oriented environment. Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed. Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.