Computer technician jobs in South Dakota - 471 jobs
Level 1 IT helpdesk agent
Coforge
Computer technician job in Sioux Falls, SD
Job Title: Level 1 IT helpdesk agent
Skills: Troubleshooting, IT helpdesk
Experience: 1+ Years
Onsite role and Full time
We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:
Provide Level 1/2 support to the client.
Identify issues and escalate issues when necessary.
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary.
Perform software, hardware and basic network troubleshooting.
Clearly document user issues and troubleshooting steps.
Maintain technical documentation.
Perform other duties as assigned.
$31k-51k yearly est. 2d ago
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Production & Customer Support Engineer
Higher Recruitment, Inc.
Computer technician job in Sioux Falls, SD
Our growing manufacturing client is seeking a Production & Customer Support Engineer who has proven experience and success in working alongside manufacturing environments, supporting production, physical product builds, engineering change activity, and shop floor problem solving. The successful candidate will be hands-on and embedded in manufacturing and customer support, while owning customer issues end-to-end (change requests, documentation, production coordination).
Essential Duties and Responsibilities
Guide customers through the process of implementing and deploying new products
Review customer change orders to implement in a timely and controlled manner
Investigate and resolve customer requests and issues in support of the daily manufacturing efforts by attending customer calls or visits.
Participate in design for manufacturability review (DFM) of new and existing products in support of continuous process improvements and customer service.
Support document control and assembly writer teams with BOM review and guidance based on customer need.
Work closely with production and process engineering teams to implement customer change requests, manage proto builds, and assist with other customer requests
Assist with component review and analysis
Assist with training technical staff and production personnel on customer requirements and changes
Additional Duties and Responsibilities
Participate in 5S, Kaizen, safety and health program, special projects, serve on various committees and work with other teams as necessary to complete assignments.
Perform all other duties as assigned.
Qualifications:
Four-year electronics, mechanical, or manufacturing engineering degree, related major or established relative work experience preferred
Experience with customer relationships a plus
Strong troubleshooting and debugging skills to resolve complex technical challenges.
Ability to interpret customer technical drawings
Excellent customer service skills to build strong relationships and ensure customer satisfaction.
Experience in Lean concepts
Familiar with standard desktop applications and a basic understanding of ERP systems
Good technical writing and verbal communication skills. Fluent in English, both written and verbal.
Physical Requirements:
Lift and carry up to 45 pounds.
Distinguish and identify colors
Ability to work with odors
Ability to work with minimum supervision.
Ability to interact with a variety of personnel in a positive and professional manner.
Wear all proper protective equipment as required in work area in accordance with Safety Policy and OSHA standards.
$48k-69k yearly est. 1d ago
Field Service Engineer I
Shimadzu Scientific Instruments 4.2
Computer technician job in Sioux Falls, SD
DescriptionField Service Engineer I Location: Sioux Falls, SD Salary: $75,000 - $77,000 per year Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
ADDITIONAL COMPENSATION:
For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
Position Summary:
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of these technologies.
Excellent communication and customer relations skills.
Willingness to travel at least 50%
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $75,000 to $77,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
BehaviorsFunctional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
EducationBachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Skills
Instrument Repair (required)
Instrument- HPLC (required)
Instrument- GC (required)
Instrument- GCMS (required)
Instrument- TOC (required)
Instrument- AA (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$75k-77k yearly 3d ago
Computer Field Technician
Bc Tech Pro 4.2
Computer technician job in Rapid City, SD
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-31k yearly est. 1d ago
IT Help Desk Specialist
Riverside Electric 3.7
Computer technician job in South Dakota
Requirements
What You'll Need:
High school diploma or GED
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
$40k-52k yearly est. 60d+ ago
IT Support Specialist
Expansion Capital Group
Computer technician job in South Dakota
Requirements
Required Education and Experience
A minimum of an Associate's Degree in an IT computer related field with 1+ years of experience.
Knowledge of business computer hardware
Experience with operating systems including Windows OS, Linux, Mac OS X, IOS, Android
Application support experience
Working knowledge of IT diagnostic utilities
Ability to set goals and meet objectives
Adherence to quality problem resolution, done right the first time
Good written and oral communication skills
Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills of processes and procedures
Additional Eligibility Qualifications
Ability to conduct research into a wide range of IT issues
Ability to absorb and retain information and new technology quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Ability to listen and adhere to directions
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Customer service orientation
Experience working in a team-oriented, collaborative environment
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$31k-50k yearly est. 9d ago
Apple Computing Specialist
Best Buy 4.6
Computer technician job in Sioux Falls, SD
The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.
This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
Achieves team and individual goals while enabling an excellent customer shopping experience.
Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
Maintains assigned department's merchandising and readiness to serve customers.
Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
Coaches and trains coworkers on new vendor technology and services.
Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
Basic Qualifications
Ability to work successfully as part of a team
Preferred Qualifications
Prior experience serving as a specialist in premium, luxury, or complex technology solutions
1 year of experience working with consumer electronics
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$67k-82k yearly est. 22d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Computer technician job in Sioux Falls, SD
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$54k-74k yearly est. 7d ago
Biomedical Technician/Equipment Support Specialist
Veterans Engineering
Computer technician job in Sturgis, SD
Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization.
Responsibilities
Install, calibrate, and maintain biomedical equipment to ensure optimal performance.
Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices.
Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes.
Provide technical support to healthcare staff, offering training and guidance on proper equipment usage.
Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies.
Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures.
Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
A minimum of 3 years of hospital or healthcare experience performing medical equipment maintenance.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
$31k-50k yearly est. Auto-Apply 60d+ ago
On-Site IT Support Analyst
LCI-Lawinger Consulting 3.6
Computer technician job in Brookings, SD
Job Description
Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. .
Responsibilities:
Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software
.
Assist with large project to reset all IT devised IP Address.
Printer support for Laserjet and Label (Zebra, Datamax, Other) printers,
Make use of technical skills, knowledge database to resolve problems and escalate problems appropriately
.
Assist in the creation/maintenance of documentation.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
$22-$28/HR
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$22-28 hourly 8d ago
IT Support Technician
Valley Queen 3.3
Computer technician job in Milbank, SD
Job DescriptionAbout the Role
We're looking for a hands-on problem solver to join our IT team! As an IT Support Technician, you'll be the go-to person for keeping our technology running smoothly. From desktops and laptops to printers and mobile devices, you'll help install, troubleshoot, and maintain the tools that keep our business connected. You'll also assist with network issues, provide user training, and back up our Help Desk when needed.
What You'll Do
Set up, repair, and maintain computers, printers, phones, and other tech equipment.
Respond quickly to support requests and log details in our ticketing system.
Help install and update hardware and software across the company.
Assist with network components like servers, switches, firewalls, and backups.
Keep accurate records of equipment, configurations, and procedures.
Support new hires with account setup and workstation preparation.
Handle offboarding tasks like account deactivation and hardware collection.
Communicate clearly and professionally with team members and vendors.
Stay up to date on new technology and bring fresh ideas to the table.
What We're Looking For
Education: High school diploma or GED required. College coursework or equivalent experience in IT preferred.
Experience: Familiarity with Microsoft applications and PC hardware/software.
Bonus Skills:
Bachelor's degree in IT or related field
Knowledge of LAN/WAN networks and TCP/IP
A+ or Cisco certifications
Bilingual (English/Spanish)
Why You'll Love It Here
Work in a professional office environment with modern technology.
Opportunities for training and occasional travel.
Be part of a collaborative team that values innovation and problem-solving.
Physical Requirements: Mostly desk work with some lifting (up to 50 lbs occasionally).
Confidentiality: Protecting company information is a must.
Monday - Friday with on-call rotation
8:00 AM to 5:00 PM
$37k-63k yearly est. 10d ago
Associate Help Desk Support Technician - 10 Hour Evening Shift
Sanford Health 4.2
Computer technician job in Sioux Falls, SD
**Careers With Purpose** **Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.**
**Facility:** Sanford Business Center Building
**Location:** Sioux Falls, SD
**Address:** 2200 E Benson Rd, Sioux Falls, SD 57104, USA
**Shift:** 10 Hours - Evening Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Salary Range:** $16.50 - $26.50
**Pay Info:** Pay starts at $16.50 and increases according to years of applicable experience.
**Job Summary**
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
**Qualifications**
High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.
**Benefits**
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
**Req Number:** R-0246305
**Job Function:** Information Technology
**Featured:** No
$16.5-26.5 hourly 13d ago
Dynamic PC Support
Worldwide Techservices 4.4
Computer technician job in Watertown, SD
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$33k-46k yearly est. 21d ago
Desktop Technician III
Cayuse Holdings
Computer technician job in Flandreau, SD
**_JOB TITLE:_** Desktop Technician III **_CAYUSE COMPANY:_** Cayuse Native Hawaiian Veterans **_SALARY:_** $27.88 - $29.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** Yes-less than 5% No **The Work** The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will perform administration for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to the client's needs.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
**Responsibilities**
+ Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
+ Providing technical and user support, with a strong focus on the customer experience.
+ Reset passwords and manage user and device objects within Active Directory
+ Apply patches, upgrades, and enhancements as they are approved by the customer.
+ Perform software installations and troubleshooting for software issues, working with software vendors when needed.
+ Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
+ Imaging and configuring computers to the customer's specifications and standards and deploying equipment to users.
+ Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
+ Configure and connect devices to secure, manage networks, and the access protocols required for user connection and use.
+ Configure and manage VoIP handsets and work with an appropriate team or vendor when there are system issues.
+ Perform monitoring of all upgrades and enhancements
+ Perform detail-oriented log reviews and troubleshooting.
+ Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
+ Mentor and support junior Desktop Technicians.
+ Non-Essential Duties
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
+ An Associate degree or higher is preferred, but education requirement can be offset by experience.
+ Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.
+ Working knowledge of managing users and device objects within Active Directory.
+ Ability to support Microsoft operating systems.
+ Working knowledge of general office software such as Microsoft Office and the Microsoft 365 suites.
+ The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education (similar software or general business application support is acceptable).
+ Ability to work with minimal guidance.
+ Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
+ Suitability to obtain Public Trust status through a detailed government background investigation.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Excellent verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Strong customer service and de-escalation skills.
+ Ability to handle sensitive and confidential information appropriately.
+ Shall have the requisite skills, expertise, and experience to perform the requirements of each task.
+ Must be extremely detail-oriented and well organized.
+ Ability to research and learn new software as the situation dictates.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Project Manager**
**Working Conditions**
+ Professional office environment, with the ability to work onsite.
+ Traditional work schedule, Mon-Friday, core hours.
+ Must be able to lift up to 75lbs.
+ Must be able to stand, sit, walk, bend, lift, climb, and crawl.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $27.88 - USD $29.00 /Hr.
Submit a Referral (***********************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-SD-Flandrequ_
**ID** _103899_
**Category** _Information Technology_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _No_
**Clearance Required** _Public Trust_
$27.9-29 hourly 4d ago
Desktop Technician III
Cayuse Shared Services
Computer technician job in Flandreau, SD
JOB TITLE:
Desktop Technician III
CAYUSE COMPANY:
Cayuse Native Hawaiian Veterans
LOCATION
Flandreau, SD
SALARY:
$27.88 - $29.00
EMPLOYEE TYPE:
Full-Time Hourly Non-Exempt
TRAVEL
Yes-less than 5%
RELOCATION
No
The Work
The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will perform administration for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to the client's needs.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
Providing technical and user support, with a strong focus on the customer experience.
Reset passwords and manage user and device objects within Active Directory
Apply patches, upgrades, and enhancements as they are approved by the customer.
Perform software installations and troubleshooting for software issues, working with software vendors when needed.
Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
Imaging and configuring computers to the customer's specifications and standards and deploying equipment to users.
Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
Configure and connect devices to secure, manage networks, and the access protocols required for user connection and use.
Configure and manage VoIP handsets and work with an appropriate team or vendor when there are system issues.
Perform monitoring of all upgrades and enhancements
Perform detail-oriented log reviews and troubleshooting.
Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
Mentor and support junior Desktop Technicians.
Non-Essential Duties
Other duties as assigned.
Qualifications
Here's What You Need
A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches.
An Associate degree or higher is preferred, but education requirement can be offset by experience.
Bonus points for industry certifications such as CompTIA A+, Network+, and Security+.
Working knowledge of managing users and device objects within Active Directory.
Ability to support Microsoft operating systems.
Working knowledge of general office software such as Microsoft Office and the Microsoft 365 suites.
The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education (similar software or general business application support is acceptable).
Ability to work with minimal guidance.
Strong time management skills, and an ability to adhere to and meet designated SLA deadlines.
Suitability to obtain Public Trust status through a detailed government background investigation.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Strong customer service and de-escalation skills.
Ability to handle sensitive and confidential information appropriately.
Shall have the requisite skills, expertise, and experience to perform the requirements of each task.
Must be extremely detail-oriented and well organized.
Ability to research and learn new software as the situation dictates.
Our Commitment to you / overview of benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Reports to: Project Manager
Working Conditions
Professional office environment, with the ability to work onsite.
Traditional work schedule, Mon-Friday, core hours.
Must be able to lift up to 75lbs.
Must be able to stand, sit, walk, bend, lift, climb, and crawl.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range USD $27.88 - USD $29.00 /Hr.
$27.9-29 hourly Auto-Apply 1d ago
IT Help Desk
Poet 4.8
Computer technician job in Sioux Falls, SD
At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.
CULTURE IS KING AT POET
We're all on the same team. We always communicate. And we park our egos at the door. These aren't just slogans on our walls. It's the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It's the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!
JOB SUMMARY & RESPONSIBILITIES
In POET Information Technology (IT), we proactively deliver a high level of service to empower our business units to create more value for POET. We work closely as a team, in a fun, fast-paced, changing environment to plan, execute and support IT initiatives. We recognize our end users as partners and work together to provide innovative and current solutions.
An IT Help Desk team member at POET provides first level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; printer support (Canon, HP and Dell); escalating and dispatching appropriate IT personnel as needed; communicate technical issues with team members to research and implement solutions; document inquiries and resolutions in the Help Desk trouble ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.
This is an on-site role located in Sioux Falls, SD. Responsibilities include:
Adhere to all security practices and procedures to safeguard company resources.
Provide a high level of service while supporting end users. Support includes laptops, desktops, cell phones, IP phones, and voicemail systems.
Successfully troubleshoot issues both independently and in collaboration with all available resources.
Work with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
Manage internal requests for system issues or enhancements by prioritizing issues, communicating status to affected parties, and updating the Help Desk trouble ticketing system. The Help Desk trouble ticketing system is utilized to track user issues and provide IT with metrics to track user satisfaction.
Provide routine and emergency support to team members in-person, over the telephone, and/or through remote support systems.
Travel to remote sites as necessary to support operations.
Assist other IT personnel in the completion of projects as assigned by the appropriate supervisor, manager, or the IT Director.
Communicate frequently with end users as well as other support teams.
Foster a culture of safe behavior and environmental compliance at all times.
Maintain a team environment at all times and champion POET in the community.
Since we're all about teamwork and getting the job done, your skills may be put to a lot of other uses!
QUALIFICATIONS & SKILLS
Associates degree in a technical field or equivalent experience.
1 - 3 years of experience supporting the following competencies:
Working knowledge of Windows based computer systems, computer hardware and software applications; local area networks.
Specific knowledge and experience with Windows Operating system based PCs and laptops;
Familiarity with TCP/IP protocols, phone and network servers as well as other related hardware.
Troubleshoot PC, Printer and non-application support software problems until resolution is achieved.
Ability to troubleshoot hardware and software problems
Install and upgrade hardware and desktop software.
Knowledge of the basics of Microsoft Office Suite and the ability of learning new programs.
A SUCCESSFUL CANDIDATE WILL HAVE
High level of personal integrity
Interpersonal skills - ability to effectively interact with individuals at all levels within/outside the organization
Demonstrated problem-solving and critical thinking skills
Ability to embrace and promote change
Ability to work in a team environment
WORK ENVIRONMENT
This position operates in an office environment, working at a personal computer where you may sit or stand. Most of our Sioux Falls office workspace consists of an open-concept design intended to promote open communication and collaboration.
GROWTH & DEVELOPMENT OPPORTUNITIES
At POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member's position and compensation are carefully determined by considering their unique qualifications and skillset.
BENEFITS
For eligible team members
Comprehensive benefits package: Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution
Quarterly Profit-Sharing Bonuses and Bi-Annual Incentive Bonuses
Competitive pay, including shift premium pay for qualifying positions
401K with company match
Paid time off and paid holidays - 40 hours available on day ONE!
Paid Parental Leave
Tuition reimbursement
Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations
OTHER PERKS
For eligible team members
A multifaceted wellness program encompassing the whole person - mentally, physically, and spiritually
Onsite fitness centers or fitness reimbursements
Safety and cold weather gear reimbursements
Discounted home and auto insurance
POET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.
$30k-60k yearly est. Auto-Apply 31d ago
IT Help Desk Specialist
Riverside Technologies, Inc.
Computer technician job in North Sioux City, SD
Job DescriptionDescription:
Riverside Technologies, Inc. is currently seeking a full-time IT Help Desk Specialist to join our team.
Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!
What You'll Be Doing:
Providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Walking customers through problem-solving processes to find root cause of system issues
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Installing computer peripherals for users
Responding to questions from customers seeking help either via email, in person, or over the phone
Following up with customers to ensure issue has been resolved
Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
Performing other related duties as assigned
Requirements:
What You'll Need:
High school diploma or GED
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
$34k-50k yearly est. 17d ago
IT Help Desk
Dynamic Business Solutions
Computer technician job in Sioux Falls, SD
Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries.
About Us:
At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients.
Job Summary:
We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary.
Key Responsibilities:
Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution.
Incident Management: Log, track, and manage incidents and service requests submitted by the users.
Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications.
User Assistance: Assist users with account setup, password resets, and access to applications and systems.
System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades.
Documentation: Create and maintain documentation for IT procedures, solutions, and user guides.
Escalation: Escalate complex issues to higher-level support or specialized teams when necessary.
Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services.
Qualifications:
Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience: 1-2 years of experience in IT help desk support.
Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction.
Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively.
Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Team Player: Ability to work effectively both independently and as part of a team.
Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Professional development opportunities
Supportive and collaborative work environment
$31k-51k yearly est. 60d+ ago
IT Help Desk
Dynamic Business Solutions Sioux Falls
Computer technician job in Sioux Falls, SD
Job Description
Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries.
About Us:
At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients.
Job Summary:
We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary.
Key Responsibilities:
Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution.
Incident Management: Log, track, and manage incidents and service requests submitted by the users.
Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications.
User Assistance: Assist users with account setup, password resets, and access to applications and systems.
System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades.
Documentation: Create and maintain documentation for IT procedures, solutions, and user guides.
Escalation: Escalate complex issues to higher-level support or specialized teams when necessary.
Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services.
Qualifications:
Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience: 1-2 years of experience in IT help desk support.
Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction.
Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively.
Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Team Player: Ability to work effectively both independently and as part of a team.
Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Professional development opportunities
Supportive and collaborative work environment
#hc207528
$31k-51k yearly est. 4d ago
IT Technician
Vantage Point Solutions 4.4
Computer technician job in Mitchell, SD
The Internal IT Technician is responsible for providing technical support, maintaining internal IT systems, and assisting with infrastructure and security initiatives. This role requires hands-on experience with hardware, software, and network troubleshooting, as well as a working knowledge of compliance frameworks such as SOC 2.
Responsibilities and Duties:
Provide technical support to internal users across hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Support Microsoft 365 administration, including user setup, license management, and troubleshooting.
Assist with network and server maintenance, including patching, monitoring, and backups.
Maintain IT asset inventory and ensure accurate documentation of systems and configurations.
Participate in internal audits and support SOC 2 compliance efforts by following and documenting IT policies and procedures.
Identify and escalate security risks or non-compliant practices.
Collaborate with the IT Manager on projects such as system upgrades, migrations, and new technology rollouts.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience in an IT support or technician role.
Familiarity with SOC 2 compliance requirements and IT security best practices.
Proficiency with Windows OS, Microsoft 365, and basic networking concepts.
Strong troubleshooting, communication, and documentation skills.
Preferred Skills:
Experience with endpoint management tools.
Exposure to cloud platforms (Azure, AWS).
Understanding of Information Technology Infrastructure.
Compensation and Benefits:
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”