Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-33k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Computer technician job in Burlington, VT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$58k-80k yearly est. 6d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Computer technician job in Williston, VT
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$42k-58k yearly est. 60d+ ago
A / B Level Honda Technician
Coggins Auto Group
Computer technician job in Bennington, VT
Coggins Honda of Bennington is Hiring A/B Level Automotive Technicians
Coggins Honda of Bennington is growing, and we're looking for skilled and motivated A-Level and B-Level Automotive Technicians to join our service team. This is a great opportunity to work at a modern Honda dealership that's locally owned, professionally run, and focused on providing a supportive environment for our technicians.
Open Positions
A-Techs - $32-$45/hour
Advanced diagnostics, drivability, and major repair skills
Ability to work independently at a high level
Eligible for top pay and sign-on bonus
B-Techs - $25-$32/hour
Capable of diagnosing and repairing most systems
Strong knowledge of mechanical operations
Great opportunity for experienced C-Techs ready to step up
What You'll Get
Competitive hourly pay
Schedule: Monday-Friday 8:00 AM - 5:00 PM with rotational Saturdays (8am-1pm)
401(k) with company match
Medical, dental, vision & life insurance
Paid holidays, vacation, and sick time
Optional coverage: disability, cancer, accident
Employee discounts on vehicles and service
Honda factory-paid training and career advancement
Work alongside a supportive, experienced, and respected team
Qualifications
2+ years of technician experience required
Familiarity with modern diagnostic tools and repair techniques
Honda or OEM experience is a big plus
Valid driver's license and clean driving record
Strong work ethic, positive attitude, and desire to grow
$32-45 hourly Auto-Apply 60d+ ago
Help Desk Analyst
Novalink Solutions LLC 3.1
Computer technician job in Websterville, VT
Job DescriptionThe Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video
equipment, remote hearings, and general technology for Judicial Branch employees as
well as courtroom attendees as required by court proceedings. The CT is primarily
responsible for direct technical support in courtrooms and courthouses, and may include
other Judicial Branch facilities, offices, and judge chambers in Maine.
Even though the CT is an entry level position, the CT must be able to learn to work
independently and must be capable of directing escalated problems to the appropriate
resources. The CT requires excellent customer service skills and strong communication
skills. Response to emergency calls during off hours is required. On the job training will
be performed by other state staff as well as may be supplemented by classroom and/or
electronic trainings. All training will be approved by the Manager of Technology &
Infrastructure. Most duties will be at the CT home base courthouse however regional
travel may be frequently requested. Statewide travel is also possible.
ESSENTIAL JOB FUNCTIONS
• Provides technical support for staff and courtroom participants (either in person
or remotely) in the operation of:
o Desktops / Laptops of various operating systems
o Printers and Scanners
o Audio / Video equipment use and setup
o User VOIP desk-sets
o Document Camera
o Audio listening equipment
o General presentation software
• May be asked to host remote video proceedings in special circumstances
• Must be able to diagnose and fix tier 1 computer issues.
• Assists with help desk tier 1 trouble tickets.
• Participates in the development of the Judicial Branch technical plans and
coordinates activities with OIT members, other Judicial Branch personnel, and
other agencies with respect to client devices, audiovisual, videoconferencing,
telecommunication, and other technical issues.
• Installs new equipment and repairs/replaces old equipment in Judicial Branch
facilities around the state.
• Supports hardware (e.g. Mixer) and software used to take an electronic record.
• Helps ensure that all information systems operate in a secure, reliable manner.
• Maintains and manages hardware inventory data including serial numbers,
locations, users, and equipment status.
• Assists in drafting and documenting department and operational procedures.
• Writes work orders to secure services from vendors and the Executive Branch
Office of Information Technology.
• Assists with presenting information technology training to both individual
employees and groups of employees at the Judicial Branch.
• Ability to support and/or learn various platforms as necessary such as Zoom,
Windows, OSX, Google, Unix, Android, IOS, etc.
OTHER DUTIES AND RESPONSIBILITIES
• Performs other duties as required.
• Significant amount of reimbursed in-state travel required.
The above list is intended to describe the general nature and level of work being
performed by employees in this classification. A position may not be assigned all the
duties listed, nor do the listed examples include all the duties that may be assigned.
KNOWLEDGE, SKILLS AND ABILITIES
• Basic working knowledge of audio equipment required.
• Demonstrated experience supporting staff computers / devices (multi-platform
experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS,
etc.).
• Ability to work in high stress environments required.
• Must have and maintain a valid driver's license.
• Ability to communicate in layman terms to users
• Ability to learn and retain technical training.
• Ability to plan, prioritize, and complete varied and competing work assignments.
• Ability to work with modern audio/video/computer equipment and technologies.
• Outstanding communication and people skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to see a project through completion.
• Excellent problem-solving abilities and creative thinking abilities.
• Knowledge of outdated, current, and upcoming technology equipment and
software.
RequirementsTop 3 Skills:
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.
$36k-55k yearly est. 29d ago
Service Desk Engineer
Phantom Staffing
Computer technician job in Burlington, VT
Major Goals and Responsibilities:
· Provide remote technical support to clients over the phone using remote control tools
· Conduct onsite technical support at client location as needed
· Diagnose and resolve workstation, server and network infrastructure issues
· User account management Add/edit/disable accounts, setup new application users, etc.
· Troubleshoot backup, malware, virus and other technical challenges
· Help provision new laptops, desktops and mobile devices
· Work with application vendors in troubleshooting application errors
· Answer end user questions and remediate issues
· Possess the passion for providing great service and the desire to create Raving Fans
· Build solid, long-term relationships with team members and our clients
· Continue skills development; maintain proficiency in current technologies
Products and Services:
· Windows 10 & 11 and associated hardware platforms
· Windows Server 2012, 2016 & 2019 and associated hardware platforms
· VMware or Microsoft Hyper-V virtualization technologies
· Anti-virus, Anti-spam and Anti-spyware
· Backup and Recovery technologies
· Citrix and Microsoft Remote Desktop Services
· Firewalls, Routers and Managed Switches
· LAN / WAN / Wireless networking hardware and software technologies
· Systems Management Software (HP Insight Manager, Dell OpenManage)
Prerequisites:
· Real world experience in a network administration or help desk position
· Strong communication and interpersonal skills
· Strong analytical and organizational skills
· Desire to do what it takes to solve technical challenges
· Industry certifications from CompTIA, Microsoft, Cisco or VMware
· Minimum of a two-year college degree or equivalent experience
· Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies
$41k-60k yearly est. 60d+ ago
Junior IT Service Technician
Govcio
Computer technician job in Essex Junction, VT
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.
Responsibilities
The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommend systems modifications to reduce user problems.
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Install operating system patches, upgrades etc. via SCCM Software Center
Provides remote support services for telework/home users.
Helps ensure user applications work over VPN and/or Citrix.
Manage user relocation requests
Ensure devices are properly encrypted.
Local On-Site Cabling
Provide on-site support for enterprise groups such as the network and security operation centers.
Restart network equipment, including switches and routers as directed by enterprise networking.
Replace defective network equipment.
Wireless Services
Assist users with mobile communication devices.
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Asset Inventory Support
Assist with physical inventory as needed.
Assist with receiving and receipting property.
Disposal Preparation Support
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensure all devices are fully wiped of information before leaving the facility.
Video Conferencing and Audio/Video O&M
Troubleshoot system problems and repairs
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases
Gather analyze, and report end-user support trends
Other duties as assigned
#JP #NSS
Qualifications
High School with 0-2 years of experience
Required Skills and Experience
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Preferred Skills and Experience
Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+
Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#JP #NSS
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $21.21 - USD $21.21 /Hr.
$21.2 hourly Auto-Apply 60d+ ago
IT Deployment Specialist II - Williston, VT
VC3 3.7
Computer technician job in Williston, VT
Job DescriptionDescriptionPlease note that this role requires candidates to be based in or near the Williston, Vermont area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have: You will act as a mid-level escalation point within the Deployment Services team, providing advanced technical support and guidance to Deployment Specialist I and the Service Desk. You will ensure high-quality deployments by performing complex workstation and network hardware configurations, processing warranty claims, and mentoring junior staff. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer.
What you will be doing:
Provide a timely response and guidance to client workstation requests
Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied
Work with 3rd party vendors as necessary to resolve application or hardware issues
Identify recurring issues and initiate problem tickets for them
Perform proactive maintenance tasks on workstations as necessary
Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.).
Submit and manage warranty RMAs
Perform User Profile Setups on new system setups
Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf - as needed based on location
Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware
Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need
Coordinate remote hardware warranty repairs with Lenovo Techs and clients
Evaluate, diagnose, and determine appropriate and necessary repairs on hardware
Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists
Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.)
Additional duties as assigned
The tools you bring:
3-5 years in IT related experience
Post-secondary education related to IT
Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office
Network understanding including DHCP, DNS
Experience working with Active Directory
Experience with WDS, MDT, managing MS licensing would be an asset
Good problem solving and decision-making skills; ability to understand and analyze complex issues
Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What's in it for you:
Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
$71k-102k yearly est. 13d ago
Helpdesk Support Specialist 1
VEIC
Computer technician job in Winooski, VT
Job Summary:Responds to and resolves issues reported by VEIC's staff related to supported technology. Under the direction of the Manager, Service Desk, and in coordination with other Helpdesk staff, performs work according to established service level agreements and standard operating procedures. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable, and stimulating work environment.
Location:This is hybrid position, and the ideal candidate will be located in: Winooski, Vermont.Essential Functions:
Respond to and resolve staff technology problems and fulfill service requests.
Create and Maintain documentation regarding standard processes.
Responsible for following standard processes and procedures.
Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.).
Manages daily work with some input from the Service Desk manager or mentorship from senior techs.
Participates in new technology rollouts.
Other duties as assigned.
Other duties as assigned
Knowledge and Experience:
Strong personal commitment to the mission, vision, goals, and values of VEIC.
Entry-level, up to two years' experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired.
Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair.
Moderate written communication skills
Ability to work well in a collaborative team environment.
Basic understanding of Microsoft's Windows Operating Systems and Microsoft's Office Application Suite.
Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades.
Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras.
Moderate analytical and problem-solving skills.
All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations.
Work Environment and Physical Requirements:
This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include:
Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
Visual acuity to view digital screens, documents, and presentations for prolonged periods
Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
Occasional movement between meeting spaces, collaboration areas, and individual workstations
Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials
VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.Travel Requirements:
No Travel Required:
This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0-2 times per year) may be encouraged, but participation is often optional or available virtually.
Culture Inclusive Workplace statement: We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future - we hope you'll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. Any emails from VEIC team members will originate from *********** email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.
$34k-47k yearly est. Auto-Apply 36d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Computer technician job in Montpelier, VT
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-53k yearly est. 39d ago
Help Desk Analyst I
Bluecross Blueshield of Vermont 4.6
Computer technician job in Montpelier, VT
Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.
COMPENSATION: The hourly wage range for this position is $22.00-26.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).
LOCATION: The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed.
Help Desk Analyst I Responsibilities:
Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.
Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.
Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary.
Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.
Help Desk Analyst I Qualifications:
Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills, customer-oriented and patient
Help Desk Analyst I Benefits:
Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) - 20 days per year + 10 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits
Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at ****************************************************************
*Full job description attached to ADP job posting
$22-26 hourly 22d ago
IT Technician - Part time (16 hours/week), On-site
Trapp Family Lodge 3.2
Computer technician job in Stowe, VT
IT Technician (Part-Time, Weekends, On-site)
We're looking for a reliable and detail-oriented IT Technician to provide weekend (16 hours/week) support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you'll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests' experiences seamless.
PLEASE NOTE: This position is on-site at our Stowe, Vermont Property. This is NOT a remote position.
Responsibilities
Respond promptly to IT requests submitted through the HotSOS ticketing system , as well as email and voicemail inquiries.
Create, assign, and maintain user logins and passwords.
Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems.
Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution.
Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals.
Maintain accurate documentation of IT systems, processes, and issues.
Assist with additional IT tasks or projects as assigned.
Qualifications
Associate degree in Information Technology or a related field, or equivalent combination of education and 2-3 years of relevant experience.
Proficiency with Microsoft Windows operating systems and general desktop/laptop support.
Working knowledge of computer networking and troubleshooting principles.
Strong problem-solving , communication , and customer service skills.
Excellent attention to detail with the ability to multitask , organize , and prioritize effectively.
Ability to work independently with minimal supervision, especially during weekend shifts.
$22k-31k yearly est. Auto-Apply 6d ago
Network Support Technician
Network Craze Technologies 4.1
Computer technician job in Williston, VT
Network Craze is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure to some of the largest national and international companies in operation today. With offices in Vermont, New York, Florida, Maine, and beyond, we serve customers across a broad array of industries and geographic locations. Here in our Operations facility in Williston, VT, we have a fun, professional, dynamic team environment that is responsible for the production and service of all the equipment that we sell.
The Network Support Technician is a critical part of the Network Craze Service Team, as they are the first point of contact for any of our customers in need of support. Our technicians understand our customers' issues, provide troubleshooting, facilitate hardware replacement, and maintain our customer relationships. Technicians also work directly with our Engineers on more complex and consequential IT projects and services. This role affords the opportunity to gain knowledge and experience with an incredibly diverse array of network equipment which many in the IT and Networking field do not have access to, as well as experience working in a wide variety of enterprise environments of all shapes and sizes.
Most work, training, and normal tasks will be performed on-site at our Operations facility, with some remote workdays as scheduled.
Job Purpose
Network Support Technicians are responsible for our third-party maintenance "ProCare" service, which delivers 24x7 technical and hardware support, as well as our standard limited lifetime warranty services. This involves communicating by phone, email, and video both internally and directly with customers, investigating network problems, and coordinating the fulfillment of our contracts. This on-call service will include documentation, ticket management, customer communication, remote troubleshooting and hardware replacement processes. The Network Support Technician will also work with our sales team to provide technical information for customer solutions throughout the sales process.
Primary Duties and Responsibilities
A successful Service Technician should be:
Prepared to follow procedures accurately and consistently to produce consistent results
Dilligent with ticket management, note taking, and follow-up
Able to communicate professionally and concisely during customer-facing interactions
Familiar with networking concepts and network equipment
Precise in their attention to detail
Able to work well in a team environment
A quick learner when faced with new systems, equipment, and processes
Remotely troubleshooting technical issues over a Webex session with customers
Qualifications (recommended)
Cisco CCNA Certification
2+ years experience working with computers, networking, and/or IT environments
1+ years experience troubleshooting/help desk experience
Familiarity with Microsoft products (Windows, Office 365, etc)
Electronics, computer, or other types of technical repair work
Physical Requirements
The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks.
Benefits:
Retirement Plan with 3% match
15 days Paid Time Off
9 Paid Holidays
Life Insurance (with optional short and long-term disability insurance)
Competitive Compensation
On-Call Bonus Program
The hours for this position are M-F 9:00-18:00 EST.
Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.
$45k-53k yearly est. 33d ago
Technical Support
Computech Corporation 4.3
Computer technician job in Essex, VT
Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.)
Data Cable test results (if required)
Deliverables such as digital pictures (if requested)
Smarthands Testing and Turn Up of Equipment installed
Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only
Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only
Excellent communication skills
$31k-41k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Computer technician job in Burlington, VT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$58k-80k yearly est. 7d ago
Computer Field Technician
Bc Tech Pro 4.2
Computer technician job in Williston, VT
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-33k yearly est. 1d ago
Desktop Support-EEM Senior
Novalink Solutions LLC 3.1
Computer technician job in Websterville, VT
Job DescriptionNCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.
System Admin Mid-Level Contractor Duties - EEM Support
Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
RequirementsSkill
Required / Desired
Amount
of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Required
3
Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Required
3
Years
Image or provision new equipment hardware & provide to customer
Required
3
Years
Experienced in supporting mobile devices
Required
3
Years
Experienced with supporting Apple devices
Required
3
Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Required
3
Years
Document work activities in ServiceNow
Required
Testing Intune processes for Tier 3 team & providing feedback
Required
3
Years
Test upgrades and software changes; Install software following security & internal processes
Required
3
Years
Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base
Required
3
Years
Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust
Required
2
Years
Work with vendors on warranty cases Collaborate with internal teams on technical issues
Required
$75k-111k yearly est. 29d ago
Tier 3 Technical Support Specialist
ASM Research, An Accenture Federal Services Company
Computer technician job in Montpelier, VT
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-53k yearly est. 39d ago
IT Technician - Part time (16 hours/week), On-site
Trapp Family Lodge 3.2
Computer technician job in Stowe, VT
IT Technician (Part-Time, Weekends, On-site)
We're looking for a reliable and detail-oriented IT Technician to provide weekend (16 hours/week) support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you'll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests' experiences seamless.
PLEASE NOTE: This position is on-site at our Stowe, Vermont Property. This is NOT a remote position.
Responsibilities
Respond promptly to IT requests submitted through the HotSOS ticketing system, as well as email and voicemail inquiries.
Create, assign, and maintain user logins and passwords.
Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems.
Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution.
Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals.
Maintain accurate documentation of IT systems, processes, and issues.
Assist with additional IT tasks or projects as assigned.
Qualifications
Associate degree in Information Technology or a related field, or equivalent combination of education and 2-3 years of relevant experience.
Proficiency with Microsoft Windows operating systems and general desktop/laptop support.
Working knowledge of computer networking and troubleshooting principles.
Strong problem-solving, communication, and customer service skills.
Excellent attention to detail with the ability to multitask, organize, and prioritize effectively.
Ability to work independently with minimal supervision, especially during weekend shifts.
$22k-31k yearly est. Auto-Apply 4d ago
Help Desk Analyst I
Bluecross Blueshield of Vermont 4.6
Computer technician job in Berlin, VT
Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.
COMPENSATION: The hourly wage range for this position is $22.00-26.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).
LOCATION : The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed.
Help Desk Analyst I Responsibilities:
Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.
Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.
Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary.
Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.
Help Desk Analyst I Qualifications:
Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills, customer-oriented and patient
Help Desk Analyst I Benefits:
Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) - 20 days per year + 10 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits
Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at ****************************************************************
*Full job description attached to ADP job posting