Sr. Tech BDM, US Fed HPC/Adv Comp
Computer technician job in Arlington, VA
Would you like to be part of a team that is redefining the IT industry for the Federal market? Amazon Web Services (AWS) is leading the next paradigm shift in computing, and the AWS Government Regions team is seeking an experienced Senior Technical Business Development Manager to develop and lead go-to-market strategies for HPC/Accelerated Compute solutions in the federal and regulated industry space. In this role, you will focus on identifying and developing business development and growth strategies that address critical HPC requirements for AWS Government Regions customers, while building and executing campaigns that drive out-year growth. The ideal candidate will possess deep understanding of cloud computing and HPC architectures and operations (on-prem and/or cloud); demonstrated experience executing HPC campaigns in the US federal market (on-prem and/or cloud); and proven success influencing product management and introducing new products into federal and regulated markets. Knowlege/experience with controlled unclassified and classified cloud computing infrastructure and applicable compliance and security requirements preferred. You will be responsible for developing partnership and deal strategies, managing strategic customer relationships, and driving top-line revenue growth for the federal HPC business. Success in this role requires the ability to think strategically about business, product, and technical challenges, while effectively working with cross-functional teams and driving performance goals. Candidates must be able to craft compelling value propositions, develop business case/financial proposals, and influence technical decisions at senior and executive levels.
Key job responsibilities
As a Sr. Technical Business Development Manager, HPC/Advanced Computing, you will:
• Research, identify and develop strategies to expand business in HPC for federal and regulated industry customers in AWS regions, with particular emphasis on AWS Government Regions adoption; including creation of new capabilities and solution sets to meet customer requirements and address emerging trends.
• Work with cross functional teams (sales, solutions architecture, product engineering, etc.) to validate customer requirements, perform feasibility studies and proofs of concept, and define and drive pathways to production adoption.
• Identify specific customer segments, industry verticals and partner markets to approach with targeted value propositions and business case proposals for HPC in AWS Government Regions. Work with the AWS capture, sales and partner development teams to build and qualify pipeline and support partner/customer engagement through the entire sales and business development cycle.
• Research and develop business cases to support detailed product feature requests for federal and regulated industry HPC use cases and workload classes.
• Define, develop and manage HPC-focused AWS programs and initiatives tailored to US Federal and regulated industry customers.
• Collect, create, and manage the creation of sales and marketing collateral to facilitate the business development process.
• Monitor customer onboarding and adoption; develop approaches to increase adoption, revenue growth rates and workload retention rates for HPC workloads in AWS Government Regions.
This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance.
BASIC QUALIFICATIONS- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience in ownership of projects and communicating timelines and executing independently
- 7+ years of a combination of architect/operator, business development, sales, and/or product management experience in HPC, specifically for solutions targeted to Defense and National Security and US federal government use (US federal agencies, Defense Industrial Base, federal system integrator, HPC OEM or enterprise software development industry)
- Strong presentation, verbal communication, written skills and the ability to articulate complex concepts to cross functional audience
PREFERRED QUALIFICATIONS- MBA
- Strong technical competency in the areas of cloud computing, web services and enterprise software.
- Strong organizational skills and attention-to-detail along with the ability to multi-task and prioritize well in a fast paced, dynamic work environment.
- Strong analytical orientation; comfort using databases/analytical tools and making data-based decisions
- Experience with compliance/security regimes germane to Defense and National Security and the broader US Federal market (e.g. DoD SRG, ICD503, NIST, CMMC, ITAR, DFARS, FedRAMP, FIPS).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Information Technology Support Specialist
Computer technician job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
IT Access Control Technician
Computer technician job in Arlington, VA
About the Company
Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact.
Job Description
The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed.
What You'll Do:
Manage physical access control and badge issuance processes for employees, contractors, and visitors.
Support onboarding and offboarding workflows to ensure proper access is granted and removed.
Maintain accurate records of access permissions and perform routine audits for compliance and consistency.
Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team.
Assist with device preparation, inventory tracking, and setup for new team members.
Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems.
Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams.
Required Qualifications:
Candidates must possess strong people skills with the ability to create a welcoming and supportive experience.
Experience in IT support, facilities operations, security administration, or similar roles.
Strong attention to detail and commitment to following security and confidentiality protocols.
Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration.
Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment.
Preferred Qualifications:
Experience working in environments where IT and physical security intersect.
Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems.
Interest in compliance, operational excellence, and continuous improvement.
Relevant coursework, certifications, or hands-on experience (not required, but a plus).
“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”
“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick me if required by law in the worked-in state/locality.”
Client Tech Analyst
Computer technician job in Arlington, VA
Duration: 2 Months Contract
U.S. Citizenship required due to the nature of the client's work
100% On-Site Work
The client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.
Qualifications
Required Qualifications:
Minimum 5 Years of experience troubleshooting technical issues working in a team environment. Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
Usage and training experience with Microsoft Office 365 applications.
Incident and request fulfilment handling with a demonstrated sense of urgency.
Inventory control and equipment management experience.
Enjoys providing great customer service in a feedback driven environment.
Great to Have Preferred Qualifications
Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
Project management experience.
Education Requirements
High School Diploma or GED required.
Bachelor's degree preferred.
Related certifications preferred.
Experience
Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.
Feliza LaClare
Sr. Talent Acquisition Manager
iSpace, Inc.
Information Technology Services Company
840 Apollo Street, Suite 100, El Segundo, CA 90245
Office: *************
*************************| **********************
Senior Service Desk Engineer
Computer technician job in Columbia, MD
Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of “Xcellence” - fostering trust, collaboration, and innovation while investing in your professional growth and technical development.
We're seeking a Systems Administrator / Senior Service Desk Engineer to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. You'll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams.
Key Responsibilities:
Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding
Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance
Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus)
Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers
Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues
Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus)
Configure hardware and set up workstations, laptops, mobile devices, and peripherals
Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues
Requirements:
3-5+ years hands-on experience in an MSP environment (MSP experience required)
Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams
Solid networking fundamentals; Network+ certification preferred
Experience supporting business applications, ideally in construction, engineering, or design sectors
Work Environment:
Based in Columbia, MD
Full onsite during ramp-up, transitioning to hybrid (2-3 days onsite weekly)
Occasional onsite client visits
Compensation & Benefits:
Competitive salary: $60K-$85K
Certification reimbursement and paid training programs
Bi-annual performance bonuses
100% company-paid health, dental, and vision insurance
Generous PTO
401(k) plan with company match
Service Desk Engineer
Computer technician job in Arlington, VA
Key Responsibilities
Laptop Deployment & Imaging:
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
Mobile Device Management (MDM):
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
Set up and manage Intune environments, not just maintain existing setups.
Service Desk Operations:
Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less).
Troubleshoot PC hardware and software issues.
Support users in both Arlington and remote locations (cross-team and TeamViewer support).
Manage Office 365, license permissioning, and MFA.
Address phishing email incidents and keep devices up to date.
Customer Service & Collaboration:
Partner with Jason to improve customer service processes (CSR) across the organization.
Work independently as an individual contributor within a 6-person team.
Continuous Improvement:
Identify and propose process improvements for service desk and MDM operations.
Must-Have Qualifications
2-5 years of senior helpdesk/service desk experience.
Strong PC troubleshooting skills (hardware & software).
Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management.
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
Office 365 administration and license management.
Familiarity with MFA and phishing email response.
Comfortable handling Tier 1-3 tickets.
Self-motivated, fast learner, and proactive problem solver.
Able to work onsite in Arlington, VA, 5 days/week during contract period.
No on-call required during contract (only 2 calls/year expected).
Preferred Qualifications
A+ Certification, MCP, or Endpoint Manager certification.
Experience with Windows-heavy environments.
Experience with JAMF or other MDM platforms.
Experience with endpoint management tools.
Desktop Support Engineer
Computer technician job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Help Desk Specialist - Cleared
Computer technician job in Annapolis, MD
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:
Job Description:
Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Shifts:
The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.
12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)
The Schedule is:
1) Weekday Shift (Wed-Fri) alternating Tuesdays
2) Weekend Shift (Sat-Mon) alternating Tuesdays
Shifts are as following: 5:30 AM - 5:30 PM
5:30 PM - 5:30 AM
Specific Responsibilities:
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Requirements
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Active Secret clearance is required.
Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
Remedy v20.02
ServiceNow
Information Technology Security Specialist
Computer technician job in Arlington, VA
IT Security Specialist - Mid
Clearance Requirements: Active Secret Clearance
3-Month Contract-to-Hire (W2)
Pay Rate: $60 - $75 per hour (W2)
Conversion Salary: $130,000 - $140,000 per year
Position Description:
We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management.
You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments.
Key Responsibilities:
Manage and maintain secure configurations for over 200 federal information systems.
Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture.
Perform STIG reviews, system hardening, and vulnerability assessments.
Identify, document, and track configurations that impact security.
Analyze and document the security implications of system configuration changes.
Support RMF activities, including security control implementation and continuous monitoring.
Produce high-quality documentation: reports, white papers, presentations, and technical findings.
Contribute to configuration management and cybersecurity policy development.
Support configuration audits, baseline management, and security governance processes.
Required Skills/Education:
Active Secret clearance.
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field.
5+ years of experience in cybersecurity, configuration management, or related technical roles.
Strong hands-on experience with:
STIGs & system hardening
NIST security frameworks
RMF processes
Configuration management and SecCM practices
Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified.
Preferred Qualifications:
Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP).
Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies.
Experience developing cybersecurity policies, secure configuration baselines, or technical documentation.
Strong analytical, research, and technical writing skills.
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Tier 3 Technical Support Specialist
Computer technician job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
Lifecycle Refresh Technician (Federal Government Project)
Computer technician job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
Technical Support Analyst
Computer technician job in Annapolis, MD
MARYLAND GENERAL ASSEMBLY
DEPARTMENT OF LEGISLATIVE SERVICES
RECRUITMENT NOTICE
Technical Support Analyst
Information Technology Office (ITO)
Office of Operations and Support Services (OOSS)
Salary: $58,000 - $70,000 based on experience and qualifications.
Application Deadline: December 23, 2025
Team Member Benefits: Click Here to Learn More
Principal Duties:
Provide technical assistance and support for issues related to computer systems, software, and hardware
Perform annual hardware and software upgrades in a team environment and independently
Identify technical problems with local area networks and wireless connections
Effectively troubleshoot local and network printers
Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner.
Utilize Help Desk Management Application to track calls, tickets, and inventory
Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex
Assist with special projects as needed
Qualifications:
Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required
4 years of experience working on technical support related principal duties listed above may be substituted for education requirement
Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications
Working knowledge of Microsoft Windows 11 and Microsoft Office 365
CompTIA A+ certification preferred; if not, must complete within one year of hire date
Available to work overtime as required to meet legislative deadlines
To Apply:
Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.
Network Support Technician
Computer technician job in Washington, DC
Network Deployment (Network Support)
2 Months Contract
Washington, DC
Hours of Coverage and Locations
Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday.
This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site.
Deployment Scope, Activities, and Responsibilities
The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices.
Key Deployment Activities and Roles:
Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management.
Provider Summary of Obligations for Deployment Services:
Scheduling resources and completing services per Installation Guide.
Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates.
Network Technical Skills
Cabling Knowledge:
Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a).
Familiarity with different types of cables and connectors (RJ45, patch panels).
Installation Techniques:
Proficiency in running, terminating, and testing cables.
Knowledge of best practices for cable management and organization.
Testing and Troubleshooting:
Experience using cable testers and other diagnostic tools (e.g., ethernet testers).
Ability to troubleshoot common connectivity issues.
Network Fundamentals:
Basic understanding of networking concepts (e.g., IP addressing, subnetting).
Familiarity with switches, routers, and other networking hardware.
Safety Procedures:
Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards).
Soft Skills
Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site.
Attention to Detail: Precision in installation and testing to ensure compliance with standards.
Communication: Ability to communicate effectively with clients and team members about technical issues and solutions.
Time Management: Skill in prioritizing tasks to meet project deadlines efficiently.
Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges.
#LI-CGTS
#TS-3262
Desktop Support Specialist
Computer technician job in Rockville, MD
The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution.
Key Responsibilities
Advanced Troubleshooting & Incident Resolution
Resolve escalated incidents involving hardware, OS, applications, AV, networking, and identity-related issues
Diagnose recurring problems and recommend long-term corrective actions
Review routing accuracy, correct mis-assigned tickets, and maintain ticket hygiene
Apply triage discipline to ensure fast and accurate resolution
Conference Room & AV Support
Monitor and maintain AV systems using Teams Rooms Pro and Logitech Sync
Respond to AV-related incidents and ensure rooms are meeting-ready
Support major onsite events and executive meetings as needed
System & Workflow Validation
Test and validate updates, configuration changes, and workflows before rollout
Identify gaps in processes or routing and recommend improvements
Support L3 with troubleshooting systemic issues and platform changes
Cross-Functional Collaboration
Work with HR, Finance, Training, and business owners on user lifecycle processes
Escalate issues clearly and professionally, including vendor engagement when needed
Participate in change management, communication, and deployment planning
Documentation & Knowledge Management
Document fixes, known issues, and procedures in the knowledge base
Identify areas of tribal knowledge and convert them into standards
Keep documentation accurate, current, and user-friendly
Operational Excellence
Participate in daily huddles and weekly operational reviews
Track and report progress on tasks and recurring issues
Support queue coverage and prioritize work based on business impact
Maintain compliance with internal controls, security policies, and audit requirements
Required Skills and Experience Technical
5-8 years of IT support experience, with at least 2 years in a Level 2 role
Strong knowledge of Azure, Microsoft Entra, Microsoft 365, Teams, Exchange, Access Packages, SharePoint Administration and basic networking
User account management for Enterprise business applications
Familiarity with ServiceNow or other enterprise ITSM platforms
Preferred Certs
Comptia N+
Micorsoft Certification MS 900 +
Information Technology Asset Specialist
Computer technician job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
Service Desk Specialist
Computer technician job in Oxon Hill, MD
Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program.
Qualified candidates will have the following experience and skills:
Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience
Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products
Experience with ServiceNow and/or Remedy for incident and service request management
Hands-on experience installing, upgrading, and removing software
Advanced experience with Active Directory management and administration
Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting
Experience with patch management tools such as SCCM
Location: Oxon Hill, MD
Onsite expectation: Monday-Friday
Pay range: $24.00/HR - $28.00/HR
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Network Operations Specialist
Computer technician job in Arlington, VA
Optomi, in partnership with a leader in the non-profit industry, is seeking an experienced Senior Associate Network Operations candidate for their Arlington, VA location. Ther ight candidate will have mainframe experience (Preferably IBM z/OS), hands on IT operations / NOC experience, and Familiarity with Windows, Linux, and hybrid-cloud environments.
Responsibilities:
Monitoring & ObservabilityAdminister and optimize PRTG and other monitoring tools for infrastructure and application observability.
Create and maintain alerts, dashboards, and reports to proactively detect performance issues.
Act as first responder for system and application incidents, performing initial troubleshooting and triage.
Document incidents, root cause analysis, and resolution steps for knowledge sharing.
Administer Control-M workload automation across mainframe and distributed platforms.
Monitor IBM z/OS mainframe and distributed systems for performance and availability.
Perform system health checks, capacity analysis, and apply patches.
Assist with hardware/software maintenance and vendor coordination.
Qualifications
Technical diploma/certificate or equivalent experience.
2+ years in IT operations or NOC environment.
Hands-on experience with IBM mainframe (z/OS), Control-M, and PRTG.
Familiarity with Windows, Linux, and hybrid cloud environments.
Strong troubleshooting and analytical skills.
Knowledge of application monitoring and observability principles.
Excellent communication skills for incident updates and stakeholder engagement.
Ability to work independently and in a team environment.
IT Support Specialist (Level I)
Computer technician job in Laurel, MD
Responsibilities:
Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Qualifications:
2 years of desktop and/or deskside support experience
Exposure to Active Directory a plus but not required
Experience with a ticketing system such as ServiceNow, Remedy, etc.
General network knowledge to address connectivity issues
Exceptional customer service and communication skills
Systems Technologist
Computer technician job in Washington, DC
We are currently working with a Washington DC client looking for a Systems Technologist to join their team.
This is 100% onsite role in DC (near Chinatown, zip code 20223). Local candidates only. This is a 12-month initial contract on W2 with the potential to extend or convert to FTE.
Additionally, this is a cleared role so all candidates must be USC with an active Public Trust Clearance.
This position involves close supervision, detailed instructions, and constant performance checks. The technician will provide post-sale installation and maintenance support for communication products, including hardware installations, site equipment audits and customer service response in a break-fix environment.
Primary Focus: Mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems for single-site customers.
Key Responsibilities:
Programming of mobile and portable radios, and infrastructure (training provided)
Organize and pack radio kits for shipment
Data entry into MS Excel and MS Word forms, including barcode scanning
Equipment handling: Unloading/loading pallets
Pick and pack radio system parts/kits per customer specifications
Inventory management: Assist with stock take and maintain subscriber inventory accuracy
Receiving & dispatching subscriber goods
PC Desktop Support/System Admin Level 1
Required Knowledge & Skills:
Familiarity with basic communication concepts
Basic understanding of RF, telecommunications, and computer networking
General/intermediate knowledge of computer hardware and applications for troubleshooting
Ability to use basic electronic level meters (DVM, Scope, Wattmeter)
Education & Experience:
Associates Degree, Technical Certificate, or Military Training
2 years technical work experience
Data Center Technician
Computer technician job in Ashburn, VA
Brooksource Data Center Field Services Technician
Ongoing Contract Opportunity
Brooksource's Data Center Field Services Team supports some of the world's largest technology companies as they expand and modernize their critical infrastructure. Our technicians play a hands-on role inside active hyperscale data centers-building, maintaining, and optimizing the hardware and cabling systems that power the cloud.
This is an excellent opportunity to gain or grow experience in data center operations, structured cabling, and infrastructure deployment within world-class facilities. Whether your background is in construction, carpentry, electrical work, or IT hardware installation, this role provides a clear pathway to advance into higher-level data center or networking careers.
You'll join a team that values safety, precision, professionalism, and teamwork-with the opportunity to rotate across multiple campuses, support diverse scopes of work, and continuously build your technical skill set.
Core Responsibilities
Rack s Stack: Unbox, install, and secure servers, switches, and storage devices following detailed diagrams and specifications.
Structured Cabling: Route, dress, and label copper and fiber cabling between racks, MOR (Middle of Row), PRD (Production), and IDF locations.
Hot Aisle Containment (HAC): Assemble, install, and maintain HAC systems to ensure efficient airflow and cooling.
Testing s Quality Control: Perform basic cable testing (Fluke, OTDR) and visual inspections to ensure adherence to quality and safety standards.
Documentation & Reporting: Record measurements, update project documentation, and communicate daily progress to leads and PMs.
Safety & Site Protocols: Follow strict site security, PPE, and OSHA standards; participate in toolbox talks and safety audits.
We're looking for motivated professionals who:
Enjoy hands-on technical work and problem-solving.
Thrive in physically active, team-based environments.
Take pride in precision, cleanliness, and following structured processes.
Are adaptable to changing project scopes and priorities.
Preferred Experience:
Background in construction, electrical, HVAC, cabling, or other skilled trades.
1-3 years of experience in data center or telecom environments preferred.
Familiarity with fiber/copper cabling, rack/stack work, or mechanical assembly.
Strong understanding of safety practices and technical documentation.Qualifications
High school diploma or equivalent required.
Ability to lift 50 lbs and work in elevated or confined spaces.
Basic understanding of network and cabling principles (TIA/EIA standards).
Comfortable using hand tools, tape measures, and power tools.
Certifications such as CompTIA Network+, BICSI Installer, or OSHA/NFPA 70E are a plus.
Why Join Brooksource
Work directly inside enterprise data centers powering global cloud services.
Gain valuable experience across AWS and Microsoft environments.
Opportunity for ongoing training, certifications, and advancement.
Competitive hourly pay, benefits, and access to long-term projects.
Be part of a high-performing, safety-first culture built on teamwork and accountability.