Technical Specialist - 17E Electromagnetic Warfare Specialist
Computer Technician Job In Wyoming
ELIGIBLE FOR UP TO A $16K SIGNING BONUS. Talk to your recruiter for details. As an Electromagnetic Warfare Specialist, you'll plan and execute electronic warfare operations. You'll use electromagnetic energy to control the electromagnetic spectrum and make tactical decisions regarding opposing electronic systems.
Requirements:
• 10 weeks of Basic Training
• 28 weeks of Advanced Individual Training
• 105 ASVAB Score Surveillance & Communications (SC)
• 105 ASVAB Score Electronics (EL)
• 105 ASVAB Score Skilled Technical (ST)
• U.S. Citizen
• Meet Tattoo Guidelines
• 17 to 34 Years Old
• No Major Law Violations
• High School Diploma or GED
• No Medical Concerns
Skills You'll Learn:
• Electronic & Mechanical
• Tactical Operations
• Technical Procedures
Certifications:
• 39 Nationally-Recognized Certifications Available
Field Service Representative - Secure Power/Electronic
Computer Technician Job In Cheyenne, WY
For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
Great people make Schneider Electric a great company.
Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?
We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.
This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).
This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.
As a Field Service Representative, a typical day for you might include:
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even countrywide travel
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as required
This may be the next step in your career journey if you have:
An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience.
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
The capacity to move service equipment weighing up to 50 pounds
What we have for you:
Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Hear from one of our Field Service Representatives who loves her job and working with her customers! *******************************************
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: ************************
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Computer Field Technician
Computer Technician Job In Sheridan, WY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
User Support Specialist
Computer Technician Job In Wyoming
Employment Type: Full-Time, Mid Entry Level Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Assist users with various IT-related troubles
* Install and maintain USAO hardware and software
* Physically move IT equipment
* Administer user accounts
* Monitor and diagnose IT systems
* Actively use trouble tickets to follow issues
* Training district users
* Tracking IT equipment
Qualifications:
* Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
* Certain applications may require certification by the software provider.
* Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
* Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Ideally, you will also have:
* Prior experience in automated litigation support preferred.
* Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
* Excellent oral and written communication skills required.
* Pleasant telephone manners are important. Undergraduate degree valued.
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$59,084.48 - $75,965.76 a year
Dynamic PC Support
Computer Technician Job In Rock Springs, WY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Biomedical Technician/Equipment Support Specialist-Information Systems
Computer Technician Job In Sheridan, WY
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department.
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
10 - 15% travel required
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Must be able to obtain and maintain the required federal public trust clearance for this role.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $62,000 - $77,000
View all jobs at this company
IT Support Specialist
Computer Technician Job In Cheyenne, WY
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.
+ Implements medium to high risk changes on production systems.
+ Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
+ Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs of medium complexity.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
+ Analyzes system performance indicators and recommends improvement actions.
+ Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
+ Installs and maintains third-party tools.
+ Makes proactive suggestions for service improvements.
+ May train less experienced staff in the supported products and best practice for production support.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience preferred with cloud infrastructure, digital workspace, and storage technology
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Support Technician I
Computer Technician Job In Cheyenne, WY
At Lunavi, we believe in illuminating the path forward and helping our customers navigate what's next. We are innovators who are combining the power of human ingenuity and technology to deliver unrivaled customer experience. We're a trusted partner for companies looking to digitally transform their business, modernize business applications, solve traditional IT challenges, and extract ROI from technology. Our high-performing teams, deep expertise, and proven processes help to propel businesses forward.
Our core values:
Be Great. Aspire to know more, do more, and realize your fullest potential. Keep reaching above and beyond to excel and exceed every expectation.
Reimagine Everything. Continuously create value by pursuing what's next, what's possible. Deliver a new level of awesome through relentless curiosity.
Ignite Passion. Share the very best of who you are in everything you do. Create a positive and uplifting environment that inspires others.
Own It. Know that your contributions make a direct impact. Be the difference that leads to more successful experiences and outcomes.
Job Description:
This position will perform the primary function of the Helpdesk, Tier 1 Support, and Remote Hands role, with secondary responsibilities of Network Operations and Monitoring. Reporting to the 24x7 Support Manager, you will be primarily responsible for successfully receiving and completing tickets to customer's satisfaction, managing the ticketing system, and answering the phones. Secondary roles include monitoring our systems and facilities, as well as responding to alerts.
Role and Responsibilities:
* Answer the phones politely and transfer calls accordingly.
* Set customer expectations upon acknowledgment of all customer-facing tickets.
* Perform Tier I support requests including triage, troubleshooting, and maintenance.
* Follow-up with end users to assess resolution satisfaction.
* Perform Remote Hands functions including Hard Drive replacements, Tape Library Storage maintenance, cabling, and physical building alert checks.
* Perform Data Center functions including shipping and receiving, building clean up, and Client and Vendor Escorts.
* Monitor real-time Network dashboards and alerts that report on configuration, capacity, access, performance, and security management.
Requirements
* Demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
* Strong organizational and communication skills.
* Ability to handle heavy ticket workflow while remaining calm under pressure.
* Manage multiple and conflicting priorities with minimal direction.
* Desire and ability to develop technical skills and take on additional responsibilities to add value to departmental goals.
* Basic working knowledge of Local Area Networks (LAN) preferred.
* Basic working knowledge of Operating Systems, software, network devices, and printers.
* Work is performed in shifts within a 24x7 Network Operations Center.
* Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays, as dictated by the needs of the business.
Customer Technical Support Specialist
Computer Technician Job In Casper, WY
Responsibilities
Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents of a variety of technologies across the airport as well as off-site locations. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.
Location: On-site in Casper, Wyoming.
Day to Day Work Responsibilities:
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide technical guidance for directing and monitoring information systems operations.
#TSAImpact
Qualifications
Basic Qualifications:
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
Must have extensive experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
Ability to lift up to 40-50 pounds installing IT equipment.
Ability to push/pull carts transporting equipment.
Preferred Qualifications:
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
ITIL4 Certification
Experience running and/or managing projects.
Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas.
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
Able to plan and prioritize team workload to ensure objectives are achieved on time.
Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.
IT Support Specialist
Computer Technician Job In Laramie, WY
The IT Support Specialist is responsible for providing support for the information technology equipment and users of the equipment in our environment. This included the following responsibilities.
Essential Duties & Responsibilities:
Install, configure, and maintain healthcare information systems and applications.
Setup, maintain, and disable account access for users of the organization.
Provide technical support to medical staff and troubleshoot system issues.
Contact vendors for support with issues if needed.
Ensure patient information is accurately and securely stored and easily accessible.
Work closely with healthcare professionals to understand their IT needs and provide effective solutions.
Help develop and implement policies and procedures for electronic data management and security.
Train healthcare staff on the use of new systems and software.
Stay updated with the latest technologies and propose system updates when necessary.
Ensure compliance with healthcare laws and regulations related to data management.
Create and generate reports to aid in decision-making processes.
Coordinate with other IT professionals to manage system updates and resolve technical issues.
Some Travel is required.
Requirements
Associate's degree in Information Technology, Computer Science, or a related field or comparable experience or certifications
Proven experience in IT support, preferably in the healthcare industry.
Strong knowledge of healthcare systems and medical terminology.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively with healthcare professionals and other IT staff.
Strong communication and interpersonal skills.
Familiarity with healthcare regulations and data security standards.
Ability to manage multiple tasks and prioritize effectively.
Journey /Cafeteria Technician/ducation Support Personnel
Computer Technician Job In Casper, WY
Cafeteria Technician: 4.25 hours per day M-F Salary Range: $15.36 - $19.97 per hour Education Support Personnel: 3.75 hours per day M-F Salary Range: $15.81 - $20.56 per hour The job of Education Support Personnel was established for the purpose/s of assisting in the monitoring and instruction of students under the supervision of certified staff, including instruction of behavioral and social skills (BEST) or functional life skills (FLS) for special education students; observing and documenting student progress; assisting in implementation of plans for instruction; and assisting students by providing for special health care needs. This job reports to Principal
Essential Functions
* Adapts classroom activities, assignments and/or materials, under the direction of certified staff, for the purpose of providing an opportunity for all students at different learning levels and/or with different functional limitations to participate in instructional programs and classroom activities.
* Assists BEST, FLS, APE, ABLE, or Work Study special education students with classroom and daily living skills (e.g. toileting, diapering, tube feeding, etc.) for the purpose of creating a positive plan of action to address specific student issues and allowing students to function in a school and/or community environment.
* Assists certified staff with implementation and supervision of a variety of instructional activities (e.g. individual students and/or small groups in academic subjects, social/behavioral skills, daily living skills, writing and/or verbal skills, lessons, remediation, etc.) for the purpose of reinforcing learning objectives and ensuring student success in school.
* Communicates with a variety of stakeholders, as directed by certified staff, (e.g. teachers, students, parents, district personnel, community agencies, etc.) for the purpose of providing information related to the student's progress as established in their individual educational program.
* Maintains a variety of instructional materials and/or student files/records (e.g. incident and activity reports, building passes, discipline records, duplicating and adapting instructional materials, checking papers, attendance, audio visual equipment, set up adapted projects, etc.) for the purpose of documenting activities, ensuring availability of items, and/or providing reliable information.
* Monitors students within a variety of activities (e.g. restrooms, playgrounds, hallways, library, cafeteria, bus stops, study hall, locker room, classroom, field trips, assemblies, etc.) for the purpose of modeling appropriate behavior/social skills and providing a safe and positive learning environment in school or community.
* Provides positive reinforcement to students (e.g. encouragement, consistency, positive attitude, etc.) for the purpose of supporting students in meeting individual plan objectives and school-wide discipline plans.
* Responds to emergency situations and potential conflicts with students (e.g. injured students, health-related issues, verbal/physical conflicts, natural disasters, etc.) for the purpose of de-escalating behaviors, modeling positive behaviors, and directing the situation toward a positive outcome (e.g. resolving immediate safety concerns and/or referring to appropriate party for resolution).
* Transports students, as requested, (e.g. Work Study, ABLE, etc.) for the purpose of ensuring that they arrive safely at assigned location
Education: High school graduation or GED
Certificates & Licenses: Highly qualified
The job of Cafeteria Technician was established for the purpose/s of preparing and serving food items to students and/or school personnel as well as maintaining food service facilities in a safe and sanitary condition. JOB DESCRIPTION This job reports to Building Cafeteria Manager or Building Food Services Manager
Essential Functions
* Arranges setup for food items, supplies, serving lines, and/or equipment for the purpose of ensuring that items are provided in accordance with cafeteria requirements.
* Cleans utensils, equipment, and the storage, food preparation and serving areas (e.g. ovens, steamers, fryers, mixers, slicers, freezers, dishes, tableware, kitchen utensils, counters, carts, racks, and dishwashing machine, etc.) for the purpose of maintaining sanitary conditions.
* Collects payments on accounts for the purpose of securing funds for reimbursement of costs. Evaluates prepared food for flavor, appearance and temperature for the purpose of presenting items that will be accepted by students and/or staff.
* Inspects food items and/or supplies (e.g. items being sent or received from satellite kitchens, vendors, etc.) for the purpose of verifying quantity and specifications of orders and/or complying with mandated health standards.
* Inventories food, condiments and supplies for the purpose of ensuring availability of items.
* Monitors students' food choices for the purpose of meeting mandated requirements and ensuring adequate nutrition. Prepares and serves food and beverage items for the purpose of meeting mandated nutritional requirements and projected meal requirements and/or requests of students and school personnel.
* Reports equipment malfunctions for the purpose of maintaining equipment in safe working order. Responds to inquires of students, staff and/or parents for the purpose of providing information and/or direction regarding the type and/or cost of meals.
* Serves one or more items of food for the purpose of meeting mandated nutritional requirements and/or requests of students and school personnel.
* Stocks food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.
Education: High school graduation or GED
IT Support Technician
Computer Technician Job In Rock Springs, WY
Win With a Career Move to Western. At Western Wyoming Community College, one of America's leading junior colleges, we believe employees are our most valuable resource. We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer:
* Employer paid contribution of 18.62% to your retirement plan with no waiting period. Who doesn't love free money?
* A $3,000 institutional stipend is provided to you annually to assist in offsetting your portion of costs related to health, dental and life insurance. (We cover 82% of these costs for you in addition to the stipend!)
* Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday's off in the summer.
* Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality.
* Access to amenities like our Children's Center, Hay Library, aquatic center, fitness center, theatre and more.
* When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider.
See where your career can take you when you come run with the Mustangs!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This listing of essential duties and responsibilities is meant to be representative, not exhaustive.
* Prioritizes customer-centric service while contributing as a valued technical team member in a dynamic technology environment.
* Provides technical support and troubleshooting for end users, including multimedia systems and AV equipment used in classrooms.
* Demonstrates effective communication skills by utilizing ticketing systems and email, promptly responding to calls, and following up with customers.
* Manages technical documentation for inventory control, software installation, hardware configuration, and problem troubleshooting, thereby contributing to ongoing process enhancements.
* Installs, configures, and maintains computer hardware, software, and peripherals, and classroom multimedia equipment such as projectors, audio systems, document cameras, and smart boards.
* Provides support to other IT staff under the direction of the Technical Support Manager.
* Collaborate with IT team members and customers to identify and implement technical solutions, guided by the Technical Support Manager.
* Fosters and maintains professional relationships with vendor sales and technical support personnel.
* Collaborates with the Technical Support Manager to develop and maintain a comprehensive list of standardized hardware and software, and multimedia equipment.
* Provides training to students, faculty, and staff on technology usage, including multimedia and classroom AV systems, as guided by the Technical Support Manager.
* Responds in a timely manner to assigned issues and addresses emergencies as identified through the ticketing system. Keeps users informed of the status of their requests.
* Generates inventory records for all new hardware and ensures that new equipment is properly tagged.
* Provides after-hours support as assigned by the Technical Support Manager.
Minimum Qualifications
EDUCATION AND/OR EXPERIENCE:
Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:
* High school diploma or equivalent
* Some experience with computer repair, multimedia systems, and technical support
Knowledge of:
* Computer hardware, software, and peripherals
* Cloud platform technologies, such as Office 365 and Apple Device Management
* Operating systems and application software including enterprise applications
* Familiarity with Internet of Things (IoT)
* Classroom AV technologies and multimedia tools
* Customer Service techniques
* Basic troubleshooting methodology
Ability to:
* Learn and employ problem solving skills
* Troubleshoot multimedia and AV equipment in educational settings
* Make informed decisions
* Communicate effectively verbally and in writing
* Maintain effective working relationships with other people, both independently and alongside a team of IT technicians and professionals
* Train, communicate, simplify, and explain technology concepts
* Work in a team environment
* Ability to follow instructions accurately and efficiently
Preferred Qualifications
Associate's degree in Information Technology, Computer Science, or a closely related field
Open Date 12/04/2024 Close Date Open Until Filled Yes Special Instructions to Applicants
* Please note that this position is located at the Rock Springs campus only. Remote work is not available.
This position's hourly wage is $16.67.
Technician - 94T Short Range Air Defense System
Computer Technician Job In Wyoming
As a Short Range Air Defense System Repairer, you'll be one of the most highly-trained, technically and tactically proficient Soldiers in the world. You'll supervise and perform maintenance on the Army's sophisticated short range air defense systems. You'll play a vital role in the defense of a nation, servicing the Avenger, a complex and highly mobile system used to secure air space and protect ground forces.
Requirements:
• 10 weeks of Basic Training and 17 weeks of Advanced Individual Training
• 98 ASVAB Score: Electronics (EL) OR 93 ASVAB Score: Electronics (EL) and 85 ASVAB Score: General Technical (GT)
• U.S. Citizen
• Meet Tattoo Guidelines
• 17 to 34 Years Old
• No Major Law Violations
• High School Diploma or GED
• No Medical Concerns
Skills You'll Learn:
• Electronic Troubleshooting
• Maintenance & Repairs
• Diagrams & Schematics
Certifications:
• 40 Nationally-Recognized Certifications Available
Computer Field Technician
Computer Technician Job In Rock Springs, WY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-2 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Litigation Support
Computer Technician Job In Wyoming
Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities.
* Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format.
* Ensures systems availability, functionality, integrity, and efficiency.
* Installs new or modified litigation support hardware and software.
* Resolves hardware/software interface and interoperability problems.
* Maintains and controls the district's litigation support equipment inventory.
* Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
* Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
* Promotes awareness of security issues among management and employees.
* Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures
* Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
* Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users.
* Performs other related duties as assigned.
Qualifications:
* Must be a U.S. Citizen
* Bachelor's Degree (In related field)
* Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance
* Experience with Litigation Support principles, methods, and practices
* Experience with Litigation Support systems development concepts
* Performance monitoring principles and methods
* Quality assurance principles
* Familiarity with Technical documentation methods and procedures
* Familiarity with Systems security methods and procedures
* Oral and written communication techniques
* Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity
* Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems
* Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$52,416 - $67,392 a year
Dynamic PC Support Techician
Computer Technician Job In Casper Mountain, WY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Biomedical Technician/Equipment Support Specialist-Information Systems
Computer Technician Job In Cheyenne, WY
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department.
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
10 - 15% travel required
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Must be able to obtain and maintain the required federal public trust clearance for this role.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
View all jobs at this company
IT Support Specialist
Computer Technician Job In Cheyenne, WY
ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
+ Provide 100% phone and remote technical support, or chat or through the Incident Management System
+ Triage and work incoming Service Desk calls, chats, tickets
+ Support Microsoft, Apple, business and third-party applications
+ Participate in on call after-hours and weekend support as needed
+ Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications
+ Support Medical Application Provisioning
+ Support Community Care providers and medical participant organizations
+ Trouble shoot medical patient records transport errors across the national gateway
+ Monitor and Support Alerts
+ Support Navigation of financial aid web site
+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer
+ Support Windows operating systems of various versions including Windows 8 and 10
+ Manage and support Office 365
+ Create documentation for the Service Desk
+ Works hours are either 11P - 8A ET
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
+ Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects
+ Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
+ Candidate must have experience in being able to gather and convert data into a written narrative
**Other Job Specific Skills**
+ HDI or ITIL certification
+ Experience with IT Service Management systems like ServiceNow
+ Experience with Microsoft Dynamics CRM
+ 6 months working knowledge of Active Directory
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$22.26-$23.00/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Computer Field Technician
Computer Technician Job In Cheyenne, WY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Computer Technician Job In Cheyenne, WY
ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
+ Provide 100% phone and remote technical support, or chat or through the Incident Management System
+ Triage and work incoming Service Desk calls, chats, tickets
+ Support Microsoft, Apple, business and third-party applications
+ Participate in on call after-hours and weekend support as needed
+ Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications
+ Support Medical Application Provisioning
+ Support Community Care providers and medical participant organizations
+ Trouble shoot medical patient records transport errors across the national gateway
+ Monitor and Support Alerts
+ Support Navigation of financial aid web site
+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer
+ Support Windows operating systems of various versions including Windows 8 and 10
+ Manage and support Office 365
+ Create documentation for the Service Desk
+ Works hours are either 7A-4P or 8A-5P ET.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
+ Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects
+ Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
+ Candidate must have experience in being able to gather and convert data into a written narrative
**Other Job Specific Skills**
+ HDI or ITIL certification
+ Experience with IT Service Management systems like ServiceNow
+ Experience with Microsoft Dynamics CRM
+ 6 months working knowledge of Active Directory
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$22.26 - $23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.