ComputronixUSA jobs

, Ashburn, VA, Orlando, FL, or San Antonio,TX IT Contact Center Service Desk Quality Control Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Quality Control Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the Quality Control Lead, you ensure Enterprise IT Service Desk operations meet performance standards by monitoring, auditing, and improving support processes for efficiency and compliance. The Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager. Responsibilities: Develop and update SOPs for efficiency and effectiveness for an IT Service Desk. Ensure high-quality service delivery and adherence to best practices. Monitor, evaluate, and continuously improve service desk operations. Track incidents and customer feedback to identify improvement areas. Collaborate with stakeholders to optimize operations and training initiatives. Prepare and analyze reports on service quality trends and corrective measures. Drive compliance with performance standards and error remediation. Qualifications: Associate or bachelor's degree in computer science, Information Systems or related discipline. 5+ years' experience in IT service desk operations, including 3+ years in quality control roles in a contact center. In depth knowledge of service desk practices based on ITIL frameworks, ticketing systems (e.g., ServiceNow), incident management, audits, and compliance. Experience in team mentoring and process improvement. Effective communication with technical/non-technical stakeholders. Possesses ITIL v4 certification or commit to obtaining it within 6 months. Must be a US Citizen and pass a government Public Trust Security clearance with the DHS. Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE

IT Contact Center Service Desk Training Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Service Desk Training Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the Training Lead, you will design, implement, and deliver training programs for an Enterprise IT Service Desk to ensure staff are equipped with the technical and customer service skills needed for efficient IT support. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager. Responsibilities: Develop and deliver onboarding and refresher training programs. Design role-specific technical training aligned with ITIL, HDI, and customer service best practices. Maintain and update training SOPs to meet customer standards. Evaluate training effectiveness and implement improvements based on feedback. Ensure compliance with customer mandatory training requirements. Identify and address training needs through regular assessments. Adapt training content to reflect technological advancements and trainee feedback. Collaborate with Quality Control to align training with performance and quality trends. Create and present reports on training metrics and improvement areas. Coordinate with departments to align training goals with business objectives. Qualifications: Associate or bachelor's degree (preferred) and 5+ years in IT service desk operations, with 2+ years in training or leadership. In depth knowledge of training practices and techniques. Minimum 3 years' experience in developing and delivering training programs, creating instructional materials, and evaluating effectiveness in a contact center. Strong mentoring, problem-solving, and communication skills. Experience with knowledge and learning management systems are a plus. Possesses ITIL v4 certification or commit to obtaining it within 6 months. Must be a US Citizen and pass a government Public Trust Security clearance with the DHS. Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**Why UKG** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Role** UKG is seeking a Group Vice President responsible for maximizing sales revenue and exceeding annual profitability goals for UKG's Retail and Hospitality Sales team. This position will report directly to the Senior Vice President of the Sales Go to Market Organization. This role involves leading and managing a team of Sales Leaders and their sales teams who are accountable for selling UKG SaaS solutions and other related services to new and existing clients, maximizing the suite of product offerings from UKG. Additionally, the Group Vice President will ensure strong cross-functional partnerships to deliver incredible success for our customers and prospects. In alignment with a highly effective sales process, this team will be supported by robust pre-sales and sales operations teams. **Responsibilities** + Meet and exceed revenue targets + Lead 4 to 5 Enterprise sales teams + Set and execute aggressive new customer and customer product acquisition strategies to generate strong annual growth in revenue and bookings + Manage profit and loss activity by maintaining desired profit margins, sales and spending budgets + Position the business to grow successfully beyond is current targets, increasing the revenue of the business significantly year over year + Successfully remove obstacles for your teams' success + Conduct quarterly operational reviews for each of the sales teams to ensure pipeline activity, depth of product and industry knowledge, current and relevant sales strategies, and account reviews. + Present quarterly results on productivity and quota attainment to UKG Executive Committee in addition to other UKG leaders + Maintain key customer relationships and develop and implement strategies for sales + Manage overall sales process, set appropriate metrics for sales funnel management to achieve maximum sales potential + Provide detailed and accurate sales forecasting + Drive long term success with a focus on coaching, development and building a high performing team + Create and foster a customer-first, employee-centric, highly engaged culture, leading by example through UKG's values of United, Kind, and Growing **Who You Are** + 10+ years proven experience selling software solutions to C-suite level + 5+ years as a senior leader managing successful sales teams + Demonstrated experience being a change agent + Proven success working within a highly matrixed organization and establishing strong relationships across all functions + Ability to Travel as required, as this role is a virtual position + 2nd level sales leadership experience preferred + Experience selling or leading a team selling WFM or HCM software preferred + Strong leadership skills, with the ability to coach and manage the team in a high-paced, evolving environment including managing people leaders + Consistently exceeded quota and team goals + Strong operational and analytical abilities + Exhibit exceptional written, verbal, presentation, and negotiation skills + Experience with Power Base Selling Methodology or similar program desired + Strong executive presence, able to build immediate credibility with both internal and external stakeholders + Strong interpersonal skills with a high degree of emotional intelligence + Bachelor's degree or equivalent preferred **Company Overview** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The target pay range for this position is $620,000 and will vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* . It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Why AIS? When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success. Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements. Continuous Learning: Access to resources, training, and mentorship to support your professional growth. Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued. Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities. What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. What you will be doing? At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Bid and Capture Manager. As your initial career assignment, you will support the priorities and vital functions of our shared services teams as a(n) Business Development Manager. As a a high-energy Business Development Manager, you will drive growth in our Commercial Business Unit by building new client relationships and creating revenue opportunities in our priority industries (Power & Utilities | Manufacturing | Insurance | Capital Markets | Defense Industrial Base). You will focus on selling IT services, AI solutions, and digital transformation solutions, collaborating with AIS leaders, delivery teams, and marketing to shape strategic pursuits and convert high-potential prospects into long-term clients. This is an ideal role for a hunter-style BD professional with deep industry knowledge or strong networks in one or more of our target verticals. While experience in the Microsoft ecosystem is a plus, it is not required-what matters is a track record of selling services-led transformation deals in complex enterprise environments. Key Responsibilities: Develop and manage a qualified pipeline of mid-market and enterprise clients within targeted industries Lead outreach and relationship-building across 50-100 target accounts, leveraging your industry network and insights Work closely with AIS marketing, solution leaders, and delivery teams to shape go-to-market strategies Identify and qualify opportunities across AIS's core offerings: Cloud Infrastructure & Managed Services (Azure, M365, Data, SOC) AI & Intelligent Solutions GenAI-powered business applications and copilots AI-driven automation and analytics platforms Voice AI and conversational solutions Product Engineering (MVPs, platforms, innovation builds) Microsoft Licensing (CSP) + Services Bundles Collaborate with Microsoft field teams where applicable to drive co-sell alignment (optional, not mandatory) Conduct client discovery, orchestrate solutioning discussions, and coordinate proposal development Maintain pipeline discipline, forecasting accuracy, and CRM hygiene Serve as the voice of the customer, sharing insights to shape AIS offerings and go-to-market priorities Engage prospects through outbound efforts, events, social selling, and tailored messaging Required Qualifications: 10+ years in business development, account executive, or sales roles selling IT services, consulting, or digital/AI transformation solutions Proven success building new client relationships in one or more of our target industries (Power & Utilities | Manufacturing | Insurance | Capital Markets | Defense Industrial Base) Track record of hunting and closing net-new business in mid-market and/or enterprise segments Strong consultative selling, storytelling, and stakeholder engagement skills Experience collaborating cross-functionally with marketing, solutioning, and delivery teams Familiarity with modern cloud-based delivery models and ability to articulate business value/ROI Excellent communication, presentation, and executive engagement skills Proficiency in CRM tools (Hubspot) with strong pipeline hygiene and forecasting discipline Preferred Qualifications: Existing network and relationships in Power & Utilities, Manufacturing, Insurance, Capital Markets, or Defense Industrial Base Experience selling AI-led solutions (e.g., GenAI copilots, AI/ML analytics, intelligent automation, voice AI) Experience working for or closely with leading software or cloud platform companies (e.g., Microsoft, AWS, Google) or adjacent partner ecosystems including exposure to their go-to-market models, partner networks, and field sales collaboration. Optional familiarity with Microsoft cloud offerings (Azure, M365) and co-sell motions, helpful but not required. Experience selling bundled services (CSP licensing + onboarding + managed services) Exposure to product engineering, innovation, or platform-led transformation deals Prior success driving cross-functional go-to-market campaigns with marketing and delivery teams At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $127,000-$191,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process. Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. The iPay Solutions Contact Center Product Support Representatives are responsible for providing unparalleled customer service with inbound phone and chat support to bill pay website/mobile application subscribers for all of our financial institutions. You will support customer education, site navigation, problem resolution, basic technical support, and ticketing requests. The calls or chats will primarily be from individual subscribers but could also be from financial institution representatives as well. This is a first call/chat resolution position that requires an individual to define the subscriber's issue while using available resources to efficiently troubleshoot and resolve. The pay range for this position is $34,320-$37,500 per year. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Charlotte, NC; Louisville, KY; Springfield, MO; or Monett, MO. However, you will be required to be onsite for your first day of onboarding. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: * Providing timely product support by assessing, researching and/or resolving the issue in a single resolution. * Maintaining a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case and using required security protocol to verify customer information. * Documenting product issues and enhancements escalating information to leadership and complex customer inquiries or system issues for resolution to the appropriate recipient. * Assisting customer with new account set up and performing maintenance for existing accounts. * Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions. * Maintaining expected call center metrics. * May perform other job duties as assigned. What you'll need to have: * Minimum 1 year of customer service experience. (customer facing OR phone customer support) * Must have the ability to communicate clearly and understandably. * Must be able to work an assigned shift. Please note there is no flexibility or changes to this shift after it is accepted. Shift would be between the hours of 9am-10pm ET, Monday - Friday. An 8-hour shift will be confirmed if a job offer is extended. * Must be able to work a training schedule for first 6 weeks from 8:00am - 5:00pm ET, Monday - Friday. * Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote). * 20 mbps download speed * 10 mbps upload speed* What would be nice for you to have: * Call Center experience. * Ability to be calm, courteous, and communicate clearly when assisting customers. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #INDCC

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. About the Team: UKG's Public Sector Sales vertical is seeking a SMB New Logo Account Executive. The Public Sector vertical is full of talented, collaborative team members that work closely to align customer and prospect goals with our amazing products. This person will be tasked with maximizing sales revenue and exceeding annual profitability goals for UKG's Public Sector SMB Sales team. **About the Role:** This Account Executive will be focused on selling into named public sector city and county accounts with a hunter focus on net new logos seeking to transform their HR, Benefits, Payroll, Time and Scheduling processes using UKG HCM SaaS deployments. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solutions to meet their business objectives. **Primary Responsibilities:** - Consistently exceed sales quotas - Must have proven success selling HRMS/Payroll solutions to complex organizations - Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. - Present HCM products and services to final decision makers and end users within an assigned territory. - Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. - Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. - Excellent written and verbal communication, and presentation skills - Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users - Present HCM products and services to final decision makers and end users within an assigned territory - Incredibly organized - Experience with a diversity of prospecting strategies **About You:** **Basic Qualifications:** - Minimum of 3-5 years of proven success selling HCM/Payroll solutions with some experience selling to local governments **Preferred Qualifications:** - Organized and detail oriented. - State and Local Sales Experience - Excellent negotiation, written and verbal communication skills. - Strong problem-solving skills. - Strong work ethic while operating with a high-level of integrity, honesty and commitment to self and everyone else. - BA/BS or equivalent. - Candidates will live in or near their territory and are familiar with the public sector business climate for local government cities and counties in the East Coast Market. **Travel:** - Up to 25% **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $85,000.00 to $90,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Role:** The Sr HR Technology Coordinator will be responsible for leading efforts to maintain, support, and optimize our HR technology solutions. This role will lead day to day operations to ensure the system runs smoothly, technical issues are resolved timely, while providing support to COE stakeholders and employees. The Sr HR Technology Coordinator collaborates with COE stakeholders, HR Technologists and IT to ensure accurate data management, reporting, and continuous system improvements. **Key Responsibilities:** + Oversight of HRIS Support Specialist(s) day to day work, providing guidance on HR system functionality, resolution efforts, escalations in addition to the creation of administration user manuals, training materials, etc. + Provide day to day case management support; analyze and troubleshoot technical issues to provide prompt remediation + Ensure daily audits are conducted within HR Technology and updates are applied as needed + Responsible for the administration, performance, and maintenance for applications within the HR Technology portfolio + Assist HR technologists in configuring and maintaining system features within our HRMS, payroll, benefits, performance management, recruitment modules, etc. + Manage and maintain system security, ensuring proper access levels for HR users and other employees + Coordinate the implementation of system upgrades and enhancements, ensuring smooth transition and minimal disruption + Design and execute testing strategies and plans, including the creation of detailed test scripts for QA & Regression testing + Create and maintain reports for COEs using Cognos Business Intelligence while having a proficient aptitude of data analytics and ability to work with multiple data sources + Assist in various HR projects and continuous improvement initiatives + Develop and maintain high-quality technical documentation such as SOWs, SOPs, System User Guides, etc. + Maintain data integrity in systems through creation of appropriate configuration controls, standards and processes, as well as regular audits of data + Maintain awareness of new HR system features, best practices, and industry trends to continuously improve system use and effectiveness + Engage and collaborate effectively with key stakeholders to maintain ongoing partnership with continuous improvement and innovative mindset, working to apply knowledge and strategies to meet demands + Assist with intake and translation of business requirements into processes and systems that drive efficient and consistent execution + Regularly analyze work process design and flow to drive improvement in system functionality and user experience; create forms and workflows as necessary + Coordinate support during audits or compliance checks, ensuring that all HR systems data and processes align with legal and regulatory requirements + Act as a liaison between the HR department and IT or software vendors to address system-related issues + Participate in other projects or tasks as assigned **Basic Qualifications:** + Fluent in English + Bachelor's degree in computer science or information technology preferred, or equivalent experience + 3-6+ years' experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems + Ability to support multiple complex programs with solid understanding of HR processes and functions (payroll, recruitment, benefits, etc.) + Solid understanding of UKG Products preferred (or other similar HCM/Payroll/Timekeeping/LMS systems) + Ability to troubleshoot and resolve technical issues independently + Proficient MS Excel Skills, including formulas, pivot tables and v-lookups **Preferred Qualifications:** + Effective verbal and written communication skills + Self-starter, requiring minimal supervision + Strong documentation, presentation, customer service, and problem-solving skills + Strong data gathering and data processing skills + Organized, detail oriented and able to multi-task in fast paced environment + Ability to lead day to day operations and mentor team members for skill development + Experience with system integrations and troubleshooting + Cognos Business Intelligence experience preferred (or similar report writing tools) **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $51,600.00 to $74,200.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

IT Service Desk Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Operations Manager in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the IT Operations Manager, you will manage the staff and operations of an Enterprise IT Service Desk. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager. Responsibilities: Oversee all aspects of Enterprise IT Service Desk operations, metrics and SLA management per internal and ITIL/HDI benchmarks, ensuring efficient workflows, resource planning, and adherence to deadlines and budgets. Manage staffing, reporting, and the implementation of processes to meet evolving business requirements. Manage and provide regular performance updates on operations, staffing, and initiatives. Promote continuous improvement and optimize processes to achieve service level requirements and performance goals. Act as an escalation point and facilitator for severe, critical, or unique issues. Act as a liaison between technical teams and stakeholders, including end users and government leaders. Qualifications: Minimum Associate's technical degree in Computer Science, Information Systems or related discipline. Minimum 3 years' professional or technical experience in IT with a strong background in all aspects of service desk in a contact center. Minimum of 3 years of supervisory experience. Strong communication skills and problem-solving skills. Experience with Enterprise tools such as Amazon Connect and ServiceNow. Possesses ITIL v4 certification or commit to obtaining it within 6 months. Must be a US Citizen and pass a government Public Trust Security clearance with the DHS. Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Why AIS? When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success. Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements. Continuous Learning: Access to resources, training, and mentorship to support your professional growth. Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued. Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities. What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. What you will be doing? This posting is part of our ongoing talent pipeline initiative. While there may not be an immediate opening, we are actively building a network of qualified candidates for future opportunities. If you're interested in being considered when a role becomes available, we encourage you to submit your resume. At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Software Engineer. Core Knowledge & Skills: Works across multiple languages and platforms, designs and implements architectural decisions, applies design patterns, cloud-native services, IAAS/PAAS/SAAS basics, and secure coding practices (e.g., OWASP Top 10). Work & Complexity: Performs complex tasks under limited guidance, integrates and troubleshoots distributed or cloud services, and optimizes performance and scalability. Quality & Independence: Sets a high bar for code quality, multitasks effectively, owns and corrects errors quickly, and drives continuous improvement. Teamwork & Communication: Leads code reviews, mentors teammates, and translates technical concepts for non-technical stakeholders. Consulting & Engagement: Works directly with clients without oversight, writes technical RFP content when needed, nurtures client relationships, and manages routine client concerns. As your initial project assignment, you will support the unique needs of our client as a Full Stack Development Lead. Introduction The Lead acts as a hands-on practice leader. This role contributes directly to the team's success, acquires domain knowledge, and engages with solution architects and product owners as a technical SME to ensure alignment of strategic direction for the technology managed within their area. What you will be doing Work in a team with other smart AIS employees using cutting-edge technologies to solve challenging business problems. Build elegant, scalable, extensible, cost-effective solutions with an eye toward innovation and agility. Utilize problem-solving and decision-making skills to understand client pain points and to self-troubleshoot as challenges arise. Collaborate with other development team members and project managers to deliver solutions that surpass client expectations while meeting deadlines and budgets. Design, write, unit test, and document application code to successfully deliver project-based work. Work in an agile environment with participation in daily stand-ups/scrum. Design, write, test, troubleshoot, and document application code Provide mentorship to junior Developers. Learn new technologies and know industry standards, best practices, and trends. Required for this opportunity 10+ years of Software engineering and design experience with large scale business applications in a fast-paced iterative development environment. 5+ years' experience leading software design in teams of 5+ team members. 5+ years of experience in public cloud (Azure). 2+ years of Technical leadership/Consulting background Technical Skills preferred. Experience with C#, .NET, React, data structures, basic algorithms, and applying object-oriented principles and design patterns. Strong API design and development skills. Proficiency with development tools such as Visual Studio and Git. Proficiency with relational databases craft and query construction and optimization (we use SQL Server and PostgreSQL; other RDBMS (Relational Database Management Systems) experience is acceptable. Strong understanding of architectural principles of software development, modelling, and security. Strong understanding of the deployment pipeline tools. Sound understanding of Graph, modern security models and integration with Services (like Hasura) and RDBMS skills. Nice to Have Solid understanding of Authentication models to help drive integration of the Authorization technologies with with our Clients data sources to obtain and run user data. Observability skills, scripting skills, automation, pipeline CI/CD experience, DevOps Azure/AWS. Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

We are seeking a Part-time Genesys Contact Center Architect to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions. Responsibilities and Duties * Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform troubleshooting, updates, and patching of Genesys Cloud environments. * Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide support for Packaged Contact Center Enterprise (PCCE) environments. * Monitor system performance and implement optimizations for high availability. * Develop and maintain documentation for configurations and procedures. * Train internal teams or clients on Genesys Cloud usage and best practices. * Stay current with Genesys Cloud updates, features, and industry trends. * Negotiate and fulfill contract terms with clients. * Manage own business operations including invoices and taxes. * Market services and maintain client relationships. * Ensure compliance with relevant laws and industry standards. * Resolve issues related to service delivery independently. Job Requirements: * Genesys Cloud Certification (required). * Minimum 2 years of hands-on experience with Genesys Cloud. * NICE CXONE experience preferred. * 4+ years of experience in cloud contact center environments. * Strong understanding of voice/UC technologies and PCCE support. * Bachelor's degree in IT, Computer Science, or equivalent experience. * Excellent communication, problem-solving, and documentation skills. * Ability to work independently and manage multiple projects. * Strong Customer Service skills * Strong Troubleshooting Capabilities * Proven Computer Networking skills * Microsoft Server 2003/2008/2012 * Microsoft Exchange * Active Directory * Hardware and software installation * Ability to handle and prioritize tasks each day. * Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Why AIS? When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success. Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements. Continuous Learning: Access to resources, training, and mentorship to support your professional growth. Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued. Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities. What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. What you will be doing? This position is contingent upon contract award. We are currently pursuing a proposal and are seeking qualified candidates to include in our submission and identify candidates for future hiring needs on the program once awarded. At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Principal Accounting Specialist. Core Knowledge & Skills: Expert in global accounting standards, financial strategy, compliance, and advanced tools; leads audits and policy development. Work & Complexity: Manages enterprise-wide financial operations, strategic planning, and complex issues across units or regions. Quality & Independence: Sets organizational standards, ensures reliability, and drives continuous improvement. Teamwork & Communication: Leads teams and collaborates with executives; mentors future leaders and shares best practices. Consulting & Engagement: Advises senior leadership, drives innovation, and leads training and strategic financial initiatives. As your initial project assignment, you will support the unique needs of our client as a Forensic Accountant (TS/SCI and Mandarin Required). This position is contingent upon contract award. We are currently pursuing a proposal and are seeking qualified candidates to include in our submission and identify candidates for future hiring needs on the program once awarded. Clearance Required Active Top Secret SCI (TS/SCI) What You Will Do This team member is supporting a U.S. Federal law enforcement agency by conducting English and Chinese language open-source intelligence, leveraging numerous propriety data sources, conducting financial analysis to identify and track activities of interest, and delivering quantitative and qualitative analyses by applying statistical models, methods, and formulas to identify and analyze complex relationships between entities. This role requires proficiency in Mandarin and will support all phases of analytic work product development, from the identification of key information gaps, through data collection and analysis, to delivery of actionable intelligence in support law enforcement efforts. They will produce deliverables that may support evidentiary purposes. What You Will Need An ACTIVE and MAINTAINED Top Secret with SCI eligibility Federal or DoD security clearance; must UPGRADE and MAINTAIN a Top Secret with SCI (TS/SCI) and Counterintelligence (CI) Polygraph Federal or DoD security clearance Bachelor's Degree in Accounting, Forensic Accounting, Finance, or other field for forensic accountants Certified Public Accountant licensure (CPA) or Certified Fraud Examiner (CFE) certification THREE (3) or more years of experience using commercial financial and business tools and datasets THREE (3) or more years conducting forensic accounting THREE (3) or more years working with Law Enforcement, Defense, and/or the Intelligence Community Fluent in Mandarin Chinese Experience conducting cryptocurrency analysis. Ability to work on client-site in Washington, DC area What Would Be Nice To Have Ability to work accurately with numerical detail; to analyze, consolidate, and interpret financial data; and to produce substantive analytic reports Ability to clearly and succinctly brief team members and officials on complex financial topics Eight or more (8+) years working with Law Enforcement, Defense, and/or the Intelligence Community Familiarity with the intelligence lifecycle CAMS certification Chainalysis or other cryptocurrency analysis certification Experience managing financial investigations Demonstrated experience with effective communication skills, especially with senior level clients and an array of stakeholders Strong interpersonal skills; ability to work independently and as a team member At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $103,000-$156,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process. Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. UKG is seeking a highly motivated sales professional as a Business Development Manager who will be responsible for net-new logo sales in the mid-market and enterprise space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates ideally have 5+ years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate; however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: + Tenured management who are skilled at guiding highly successful sales personnel + Seasoned Application Consultant team to assist with proposals, RFPs, and demos + Expert Technical Sales Support + Highly reference-able customer base with 96% customer retention with our hosted SaaS solution + Solid Sales Operations and Legal staff focused on helping process and close contracts quickly + Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products + Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits + Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes + A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your "last" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the "Apply Online" link. All exploratory inquiries and applications for sales employment are kept confidential. **Primary Responsibilities:** + Consistently exceed sales quotas + Must have proven success selling HRMS/Payroll solutions to complex organizations + Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. + Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. + Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. + Excellent written and verbal communication. + Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users + Present HCM products and services to final decision makers and end users within an assigned territory + Identify sales opportunities and develop sales and marketing proposals for customers on HCM products and services based on their technical needs + Minimum of 3 to 5 years HCM sales experience + Strong knowledge of HCM/SaaS Industry + Demonstrated understanding of strategic sales process **Minimum Qualifications:** + Minimum of 3-5 years of proven success selling HCM/Payroll solutions **Preferred Qualifications:** + Excellent communication and presentation skills + Incredibly organized + Experience with a diversity of prospecting strategies **Travel Requirement:** + 30-40% **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer ** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** . **\#LI-Remote** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Capital Technology Group provides expert consulting services software development, digital transformation, human-centered design, data analytics and visualization, and cybersecurity. Our multidisciplinary teams use agile methodologies to rapidly and incrementally deliver value in close collaboration with our clients. For over a decade, we have been trusted by both federal and commercial clients to solve complex, mission-critical business challenges. The quality of our work has been recognized by our partners and peers through our inclusion in the Digital Services Coalition, a group of forward- thinking firms recognized for excellence in delivering IT services. Description Capital Technology Group (CTG) is on a mission to modernize and innovate the way the federal government delivers software. We are passionate about our work, dedicated to our clients, and committed to a culture of continuous learning and growth. For this role specifically, we are seeking a proactive and organized Business Development Associate to support our growth initiatives and partner engagement efforts. We're looking for a BD Associate who thrives in a fast-paced environment, excels at coordinating meetings and events, and is eager to contribute to proposal development and pipeline research. You'll assist with drafting and reviewing teaming agreements, managing NDAs, supporting RFP processes, and representing CTG at in-person events in the D.C. area. If you are smart, articulate, personable, and have a strong desire to learn and grow in government contracting, you'll fit right in. Client Requirements: applicants must be able to obtain Government Security clearance Responsibilities Manage and coordinate partner teaming agreements and NDAs, including redlining and editing Conduct market research and pipeline development to support business growth Assist with forecasting and proposal support, including RFP requirements and government document review Represent CTG professionally both virtually and at in-person events and meetings in the D.C. area Provide logistical and administrative support for business development activities Take detailed notes and synthesize information to identify opportunities and gaps Proactively identify areas to contribute and support the BD team's efforts independently Collaborate with internal teams to organize and lead proposal efforts, ensuring timely follow-up on questions and requirements Maintain strong organization and communication to support multiple stakeholders and projects simultaneously Requirements Bachelor's degree in Business, Communications, Marketing, or a related field preferred; recent graduates with relevant skills are encouraged to apply 3+ years of experience Strong organizational skills with the ability to manage multiple tasks and coordinate meetings effectively Proficiency in Microsoft Word, Google Sheets, and collaboration tools such as Mural Excellent verbal and written communication skills, with the ability to present professionally and represent the company at in-person events Demonstrated initiative and a proactive, entrepreneurial mindset with a desire to contribute beyond assigned tasks Ability to conduct partner research, support proposal development, and assist with contract review and redlining Comfortable working in a fast-paced, team-oriented environment supporting business development efforts Experience or interest in government contracting, grant writing, or proposal writing is a plus Strong attention to detail and ability to synthesize information to support strategic decision-making Nice to Have Skills Experience with government contracting or proposal writing Familiarity with grant writing or RFP development Proficiency in Microsoft Word, Google Sheets, and collaboration tools like Mural Strong organizational and project coordination skills Ability to support business development events and partner meetings in person Understanding of contract review and redlining processes Salary Range We are committed to offering a competitive salary for this position, with an estimated range of $60,000 - $80,000 annually. Please note that this range is intended to provide a general idea of what to expect; however, the final offer may vary based on experience, skills, and other factors. The stated range is not a guarantee and is subject to change. Full Time Employee Benefits Remote Work (Hybrid roles will be specified in the job post) Competitive Compensation Package Medical, Dental, and Vision Life Insurance, Short/Long Term Disability Employee Assistance Program 401(k) with 4% matching Liberal PTO vacation policy Generous Annual Continuing Education Annual Wellness Budget Bonus Incentive Programs (Employee referrals and performance-based rewards) Thanks for your interest in Capital Technology Group! Capital Technology Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated Enterprise Account Executive, who will be responsible for net-new logo sales in our S&D West business segment. While each AE owns a few upsell accounts, this is a true Hunter role. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. **About You:** - 5-7+ years proven success selling cloud/SaaS solutions to C level. HRMS/Payroll experience a strong plus. - Consistently exceed a $2 Million+ quota - 3+ years selling complex deals over $800K in ARR - Demonstrated experience building a territory and pipeline from scratch - Consistently execute a thoughtful, strategic sales process including internal business partners and executive engagement. Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed: - Tenured management who are skilled at guiding highly successful sales personnel - Seasoned Application Consultant team to assist with proposals, RFPs, and demos - Expert Technical Sales Support - Highly reference-able customer base with 96% customer retention with our hosted SaaS solution - Solid Sales Operations and Legal staff focused on helping process and close contracts quickly - Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products - Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits - Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes - A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. **Travel Requirement:** - 30-40% **Where We're Going:** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! **Pay Transparency:** The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** . **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View **The EEO Know Your Rights poster (************************************************************************************************** ** UKG participates in E-Verify. View the E-Verify posters **here (******************************************************************************************** . ** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

At Jack Henry, we're more than a technology company; we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we'd love to meet you. We are seeking an IT auditor to assist with our controls testing. This individual will work with a talented team on internal controls testing and client assistance testing in conjunction with third parties. This is a great opportunity to spread your wings, as you will be exposed to a number of testing paradigms and business units. This is a hybrid position that requires you to come to the office approximately once per month for onsite meetings, events, and training. The remainder of the time you may work remotely from home. Candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; and Springfield/Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Salary range for this position is $48-75k, depending on candidate experience and geographic location. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). What you'll be responsible for: * Effectively cooperate and interact within an interactive project team * Complete worksteps within complex, risk-based internal audit engagements. * Interact respectfully and effectively with various personnel across the organization to understand processes, gather information, and test processes and controls. * Perform root cause analysis to understand gaps and provide appropriate recommendations. * Monitor status of management action plans. * Research and recommend process, security, operations, or compliance enhancements. * Coordinate tasks with internal and external assurance providers and risk assessors. * Consult on strategic projects and process improvement initiatives. * Participate in department quality assurance and continuous improvement program. * Prepare written reports that clearly and concisely communicate observations, risks, recommendations, and management action plans. * Perform other duties as assigned. What you'll need to have: * A minimum of 18 months of experience in IT auditing or general controls testing. * Experience with either COBIT or NIST frameworks. * Experience with SOX testing. * Bachelor's degree. * Ability to travel up to 10% for business meetings, training events, and client site visits. What would be nice for you to have: * A relevant professional certification (CISA, CISSP, CFE, CISM, CRISC, CGEIT, CIA, PMP, CITP, or CPA). * Experience with cloud architecture and cybersecurity. * Experience with audit report writing. * Experience reviewing/auditing logical access, disaster recovery, and change management. * Experience with IIA standards. * Interest In the growing role of AI. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. About the Opportunity Are you energized by finding unique and meaningful ways to get to know customers-their goals, successes, and stories? Do you thrive on fostering community engagement, building relationships, and transforming real customer experiences into compelling narratives that inspire others? Join Ellucian's Marketing team as a Customer Marketing Manager. In this individual contributor role, you will focus on sourcing and cultivating customer advocates, fostering community engagement, and aligning customer stories to Ellucian's strategic priorities. You'll get to know our customer communities, build relationships with a diverse set of advocates, and support a variety of customer marketing projects that celebrate their success and strengthen their connection to Ellucian. You'll ensure every project surfaces the quotes, proof points, and impact metrics our audiences need-whether for testimonials, speaking opportunities, or research partnerships. Where you will make an impact * Support Community Building: Help foster a sense of belonging and connection among customers by facilitating opportunities for networking, collaboration, and shared learning. * Engage and Celebrate Customers: Create and execute programs that recognize customer success and innovation-through awards, spotlights, and featured content across channels. * Tell and Amplify Customer Stories: Partner with cross-functional teams to elevate customer experiences across multiple platforms, ensuring diverse voices and perspectives are represented and celebrated. * Cultivate and Manage Customer Relationships: Build and maintain a dynamic network of engaged customers and advocates, capturing their strengths, experiences, and successes to match them with the right storytelling and engagement opportunities. Collaborate with account teams and leaders to identify new champions and highlight institutional successes that can be elevated in the market. * Create an Outcomes Matrix: Define and track the key outcomes we want to highlight and build a matrix that guides the collection of testimonials and quotes. * Source and Align Advocates: Identify the right customer voices for campaigns, events, case studies, and research. * Shape Storytelling and Script Video: Help define the types of quotes, stats, and evidence we need, and guide how they are captured across video projects. Work closely with product marketing and sales leadership. * Support Calls for Proposals: Help source and recommend the best-fit customers to participate in speaking opportunities, case studies, and industry events. * Promote and Enable: Ensure Sales, Product, and Campaigns teams have easy access to the best stories and proof points, while also diversifying the pool of advocates across formats-from video testimonials to live events and thought leadership. * AI Strategy: Use AI and other best practices and innovations to strengthen customer engagement, improve advocate alignment with projects, and simplify the way content is captured, managed, and shared. * Measure & Optimize: Track story pipeline, content engagement, and usage to prove ROI and refine strategy. What you will bring * 3-5 years of experience in customer marketing, advocacy programs, content production, or customer success. * Demonstrated ability to source and elevate customer voices that drive measurable impact. * Exceptional communication and writing skills with a passion for storytelling and higher education outcomes. * Proven project management skills-organized, deadline-driven, and focused on quality. * Collaborative mindset, able to work across Sales, Campaigns, and Product Marketing to align priorities. * Openness to adopting new AI tools to streamline workflows, enhance content development, and improve efficiency. * Metrics-driven approach with experience managing KPIs such as customer advocate engagement, internal/external engagement of testimonials, number of active advocates on the go-list, with coverage across key segments. What makes #Ellucianlife * Comprehensive health coverage: medical, dental, and vision * Flexible time off * Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests * 401k w/ match & BrightPlan - to help you save for the future * Parental Leave * 5 charitable days to support the community that supports us * Telemedicine * Wellness * Headspace Care (mental health) * Wellbeats (virtual fitness classes) * RethinkCare & Wellthy- caregiver support * Diversity and inclusion programs which provide access to internal employee resource groups * Employee referral bonuses to encourage the addition of great new people to the team * We Foster a learning culture with: * Education Assistance Program * Professional development opportunities #LI-JG1 #LI-Hybrid

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** - Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. - Attend industry events, trade shows, and conferences relevant to your customer base. - Proactively develop, utilize, and maintain a deep understanding of the customer's industry. - Advise, consult, and support customers on best and next practices in the utilization and expansion of services. - Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. - Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. - Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. - Share new product offers and innovations during business reviews to drive sales. - Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. - Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** - At least 5 years of experience driving full cycle sales management process - Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. - Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. - Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules. **Preferred Qualifications:** - Proven track record of building and growing customer relationships in an Enterprise territory. - Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Strong consultative selling skills with the ability to understand customer/prospect business requirements. - Excellent communication and presentation skills. - Ability to work collaboratively with internal stakeholders and leverage executive relationships. - Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology - Superior negotiation, written and verbal communication skills **Travel:** - Up to 50% travel **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

We are seeking a Part-time Genesys Contact Center Architect to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions. Responsibilities and Duties Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). Perform troubleshooting, updates, and patching of Genesys Cloud environments. Collaborate with cross-functional teams to ensure seamless integration and performance. Provide support for Packaged Contact Center Enterprise (PCCE) environments. Monitor system performance and implement optimizations for high availability. Develop and maintain documentation for configurations and procedures. Train internal teams or clients on Genesys Cloud usage and best practices. Stay current with Genesys Cloud updates, features, and industry trends. Negotiate and fulfill contract terms with clients. Manage own business operations including invoices and taxes. Market services and maintain client relationships. Ensure compliance with relevant laws and industry standards. Resolve issues related to service delivery independently. Job Requirements: Genesys Cloud Certification (required). Minimum 2 years of hands-on experience with Genesys Cloud. NICE CXONE experience preferred. 4+ years of experience in cloud contact center environments. Strong understanding of voice/UC technologies and PCCE support. Bachelor's degree in IT, Computer Science, or equivalent experience. Excellent communication, problem-solving, and documentation skills. Ability to work independently and manage multiple projects. Strong Customer Service skills Strong Troubleshooting Capabilities Proven Computer Networking skills Microsoft Server 2003/2008/2012 Microsoft Exchange Active Directory Hardware and software installation Ability to handle and prioritize tasks each day. Fully remote. Flexible hours based on project needs. Reports directly to VP IT Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.