Comrise jobs in New York, NY

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements. The team collaborates with senior principals across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work. **Role** This is an extraordinary opportunity to partner daily with our Executive Practitioners within the Global People organization to elevate CxO engagements, increase wallet share, and curate progressive thought. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Global People CxO impact by creating and executing a customer engagement strategy. **What you get to do in this role:** **Own the Customer Engagement Strategy:** + Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales principals on which customers they should meet with and when + Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc. + Attend customer meetings and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items. + Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc. + Help define how slides and visuals will enhance a narrative or customer story + Develop key metrics and capture and examine data to continuously improve the impact of Practitioner customer engagement + Parachute into complex customer situations as liaison for our CxOs when high visibility opportunities are at risk **- Elevating CxO engagement** + Own, organize, and manage executive-level special projects to explore and implement changes in customer engagement + Contribute to codification and sharing of best practices + Build a foundation to scale events and speaking opportunities + Become an indispensable thought-partner for Practitioners + Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement + Global travel for key events + Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, progressive thought content, internal enablement, media, etc.), and securing customer-led speaking engagements that highlight ServiceNow. **To be successful in this role you have:** + 8 years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry + Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry. + Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible + Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design + Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly + Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity + Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups + Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize + Executive presence, excellent verbal and written communication + High energy, strong work ethic, disciplined execution skills + Proficient with PowerPoint, Excel, Power BI, Dynamics, and familiarity with several prominent productivity tools FD21 For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The **CPQ Account Executive** will drive market success of ServiceNow's **Configure Price Quote (CPQ) and CRM Sales solutions** . These solutions sit alongside our market-leading Service Management platform and unify the selling motion by giving sellers a single source of truth for products, pricing, quoting, and deal execution. **What you get to do in this role:** The CPQ Account Executive leads the **full sales cycle** for our CPQ and CRM Sales products, partnering closely with Solution Consulting, Product, and GTM teams. Responsibilities and activities may vary depending on territory, industry coverage, or account segmentation. - Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities - Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies - Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases - Ensure recommendations into account strategy are aligned with Now Value principles, quantifying business impact, efficiency gains, and AI-powered selling outcomes - Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit, capability validation, and competitive positioning - Coach AEs, ADRs, and account teams on CPQ/CRM opportunity triggers, value messaging, and how to position workflow automation within the broader selling motion - Lead the full sales cycle including qualification, value-based selling, demonstrations, business case development, and negotiation - Customize your time to the needs of the territory and account team while celebrating wins across the organization - Champion diversity and belonging to contribute to an open and inclusive environment **To be successful in this role you have:** - Experience in leveraging or critically thinking about how to integrate AI into work processes, quoting automation, deal qualification, or seller workflows. This may include using AI-powered forecasting tools, automating approvals, generating quote insights, or exploring AI's impact on sales productivity. - 7+ years of experience selling **CPQ, CRM, or Revenue/Sales Operations-related solutions** (or other enterprise SaaS platforms with similar complexity) - Proven experience as a quota-carrying AE or in a customer-facing sales role with measurable outcomes - Understanding of end-to-end sales processes including discovery, qualification, building business cases, proposing complex solutions, and navigating deal approvals - Travel required: 30-50% For positions in this location, we offer a base pay of $137,000 - $226,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.** **This role will require at min 2 days a week in the office.** The **Demand Planning team** within ServiceNow's **FinOps organization** is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. **What you get to do in this role:** + Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. + Convert demand forecasts into actionable server and rack requirements. + Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. + Run forecast scenarios to optimize scaling and utilization across service tiers. + Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. + Track and report forecast variability, presenting insights to leadership. + Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. + Build analytics tools to identify bottlenecks and proactively address capacity issues. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. + **Technical Expertise:** + Programming: Python, Java; strong OOP and algorithmic skills. + AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. + Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. + Data Visualization: Python, Tableau, Excel, Lightdash, BI tools + Experience in developing new products that utilize challenging high-performance algorithms. + Expertise in coding efficient, object-oriented, modularized, and high-quality software. + Expertise in core AI/ML techniques and algorithms. + Understanding of unit testing, profiling, and code tuning. + **Additional Skills:** ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. + Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $197,800 - $346,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Do you have 7+ years of expertise selling front office transformation solutions into the high-stakes world of Financial Services? Are you ready to drive the adoption of cutting-edge CRM and AI-powered workflow solutions across Global Finance Institutions?** ServiceNow is looking for a seasoned **CRM Account Executive** to capitalize on your deep industry knowledge and proven sales record within major financial institutions. You will be instrumental in overseeing the market success and expansion of ServiceNow's next-generation CRM and AI products, positioning them as the essential backbone for enterprise-wide digital transformation. Our CRM products are not just stand-alone tools; they are built upon our market-leading Service Management platform, creating a **single, intelligent source of truth** . This unified approach allows mission-critical, enterprise-scale processes-from customer onboarding, complaints, fraud and disputes management to decedent, trade exceptions, broker/dealer servicing, etc -to execute **uniform information, predictive AI, and unmatched operational efficiency.** **What You Will Drive: CRM & AI for Strategic Success** **Your focus will be on converting industry complexity into measurable business value:** + **Financial Services Vertical Strategy & Execution:** + **Account Management:** Develop and execute a territory strategy focused on high-value use cases specific to banking, insurance, and wealth management (e.g., enhanced customer experience, intelligent service operations, etc). Provide critical, industry-specific input during account planning, ensuring target accounts and use cases are aligned with the high-ROI potential of our AI-driven CRM solutions + **Target & Validate AI/CRM Opportunities:** Prospect and grow pipeline in CRM greenfield accounts and grow existing CRM partnerships through consultative selling, including, but not limited to Executive Briefings (EBCs), Discovery Workshops and Use Case Pilots. + **Champion Transformational Value:** Partner with account teams and Solutions Implementation partners and resellers to close net new sales opportunities to help financial services leaders **drive** operational efficiency and a superior customer experience. + **Sales & Team Enablement:** + **Act as the Financial Services CRM Authority:** In your role as the primary expert for Financial Services Industry (FSI) CRM within your territory, you and your Solution Consultants (SCs) will spearhead net new sales initiatives and collaborate closely with core account teams to drive front office transformation, effectively extending these efforts throughout an extensive territory. + **Accelerate Sales Cycles:** Act as both Player and Coach by both leading net new opportunities, as well as enabling Account Executives (AEs) and Sales Development teams with foundational and advanced specialty knowledge to **identify, qualify, and accelerate** CRM opportunities within global accounts. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years knowledge enterprise software and/or specialty solutions area to lead solution win + Experience as a new logo hunter, Sr AE or Sr Solutions sales executive. + Understanding of business sales processes + Travel required: 30-50% For positions in this location, we offer a base pay of $137,000 - $190,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Partner Manager for the Region (Capgemini) will be responsible for leading and scaling a strategic GSI alliance. This critical, high-visibility role requires a seasoned leader to own the joint Go-to-Market (GTM) strategy, drive revenue, ensure field sales alignment, and manage the overall health and success of the partnership in the Americas region. This role requires a blend of strategic planning, deep partner relationship management, and hands-on operational execution to convert alliance initiatives into measurable revenue and pipeline growth. Key Responsibilities 1. Strategic Alliance Management & Planning * Joint GTM Ownership: Develop and execute the comprehensive joint GTM strategy for the assigned GSI partner(s) across the Americas, ensuring alignment with both company and partner business objectives. * Business Planning: Own the annual and quarterly joint business planning process (JBP), including setting shared revenue targets, developing pipeline forecasts, and securing executive sign-off from both organizations. * Solution Development: Work with partner practice leaders and internal product/solution teams to co-develop, package, co-sell and bring to market new, high-value industry solutions built on our platform. 2. Sales and Revenue Execution * Pipeline Generation: Drive collaborative pipeline generation efforts, focusing on "hunting" new joint accounts, improving early deal qualification, and increasing the number of co-sold opportunities. * Field Engagement: Establish and manage formal operating cadences (e.g., QBRs, weekly pipeline reviews) with regional partner sales leaders and direct sales teams to ensure effective handoffs, territory mapping, and account planning. * Deal Acceleration: Directly support the largest and most strategic joint deals, acting as the partnership expert to navigate complex sales cycles, negotiation, legal, and deal desk processes. * MSP Management: Drive success within any Managed Service Provider (MSP) programs, ensuring early deal registration, renewal management, and adherence to operational standards. 3. Enablement and Readiness * Executive Sponsorship: Cultivate strong, trusted relationships with key partner executives (e.g., VPs, Presidents of Americas Sales, Practice Leads) to secure top-down support, resolve escalations, and unlock new opportunities. * Sales Enablement: Lead enablement sessions for both the GSI's sales force and internal regional teams, ensuring they can effectively articulate the joint value proposition, target accounts, and qualify opportunities. * Cross-Functional Alignment: Act as the internal champion and primary point of contact for the GSI, orchestrating resources across Marketing, Product, Engineering, and Global Alliances teams to ensure regional needs are met. 4. Operational Excellence and Accountability * KPI Tracking: Be accountable for key performance indicators (KPIs) including partner-influenced revenue, co-sell pipeline, certifications and accreditations achieved, and new solution launches. * Process Improvement: Drive continuous improvement in joint selling processes (e.g., deal registration, handoffs, qualification) to increase efficiency and maintain a high standard of partner engagement. Qualifications To be successful in this role you have * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Experience: 10+ years of experience in Partner Sales, Alliances, Channel Management, or Business Development within the enterprise software (SaaS) or cloud industry. * GSI Expertise: Proven track record of successfully managing and driving revenue through Tier 1 Global Systems Integrators (GSIs), specifically within the Americas region. * Executive Presence: Exceptional ability to build rapport, influence, and negotiate with senior executive leadership (VP/President level) both internally and externally. * Sales Acumen: Strong commercial orientation with demonstrated success in consultative selling, forecasting, and closing large, complex deals. * Travel: Ability to travel approximately [20-30]% across the Americas region for partner meetings, QBRs, and executive engagements. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As an AI-Native AI Architect, Delivery Acceleration, you will work with the product, implementation experts, both internal and external, to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects. You'll drive early pilots across ServiceNow's core product families, partner tightly with Platform and Product BU product management and engineering, and collaborate with strategic partners and early adopters. Your North Star: dramatically compress software delivery lifecycle SDLC leading to much faster time‑to‑first-meaningful‑use, accelerate product adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes. **Responsibilities:** + Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's AI-first implementation and adoption to dramatically reduce time-to-first-use. + Collaborate with cross-functional teams, including platform and product management and engineering, Global Partners & Channels, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities. + Stay up-to-date with industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings. + Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners + Design, build, validate, and deploy delivery and implementation‑specific agents. + Co‑drive pilots with ServiceNow's early adopter customers. **To be successful in this role, you must have:** + 5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI; deep ML/LLM patterns. + Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies + ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have. + At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is required. + Proven track record of driving business growth and customer satisfaction through innovative technology solutions. + Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences. + Strong analytical and creative problem-solving skills. + Ability to work effectively in a fast-paced, dynamic environment. + Familiarity with Agile methodologies and experience working in an Agile environment. + Strong problem-solving skills and ability to work independently or as part of a team. + Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships. + Customer-focused mindset and commitment to delivering high-quality results. + Excellent collaboration with product, engineering, QE, and field teams. + Must be able to travel up to 50% annually. For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you will do: We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. **Key Responsibilities:** · Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives. · Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges. · Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization. · Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations. · Help customers harness AI and platform capabilities to achieve measurable business outcomes. · Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI. · Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies. · Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization. **What Sets This Role Apart:** Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success. **To be successful in this role you have:** · 8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles. · Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms. · Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives. · Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance · Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). · Familiarity with enterprise AI platforms or low-code/no-code solutions. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Core Business Services with a focus on Employee Workflows on our Public Sector, State and Local team. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. **What you get to do in this role:** The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. + Support product sales as a technical and domain expert of a client-facing sales team + Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs + Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues + Provide feedback to product management about product enhancements that can address customer needs and provide additional value + Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team + Stay current on competitive analysis and market differentiation + Support marketing events including executive briefings, conferences, user groups, and trade shows **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years of pre-sales solution consulting or sales engineering experience + Proficiency with the ServiceNow platform or technical expertise with cloud software solutions + Experience working collaboratively with product management, product marketing, partners, and professional services + Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence + Travel, as necessary FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (************************************************************************************************************************************* . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners. **What you get to do in this role:** As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory. + Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners + Develop and execute a services sales strategy in the designated territory with a target account list + Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers + Create pipeline and manage end-to-end forecasting process for Services opportunities + Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs + Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy + Lead extended team in solutioning and scoping, and proposal development + Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent) + New account sales focus, operating independently to identify new opportunities + Existing relationships in large enterprise accounts a plus + Demonstrable track record of achieving Services, Success, or Training sales targets + Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives + Strong operational command - managing end-to-end franchise + Travel up to 75% (depending on geography/region) TR22 For positions in this location, we offer a base pay of $137,640 - $227,160, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role will have responsibility for leading the team that makes every customer in the Strategic Tech, TMT, & System Integrators(SI) Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company's short and long-term success. Responsibilities Owns the overall success, renewal and growth for all customers in the Strategic Tech, TMT, & SI Major Area Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers Focus on customer intimacy to deliver business impact and innovation to a customer's business by understanding our customers' key business issues and opportunities Create evangelists by listening to customers closely and delighting them with our user experience and service Create growth opportunities with new product features and enhancement information Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses Customer obsessed mindset in driving value and NPS across all CEG pillars Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. Qualifications Background and Experience A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale Proven market experience within Strategic Tech, TMT, & SI. Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment. Excels in navigating a highly collaborative and highly matrixed environment Proven experience building and running a business with the right operational skills Proven track record working with Product Management to deliver customer functionality - in this case to drive adoption Demonstrated success in building a Services, Customer Engagement or Partner Engagement function Desired Skills/Experiences Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support 15+ years of work experience in a leadership position 10+ years of work experience in enterprise software within the FSI Strategic Tech, TMT, & SI Major Area / Market 5+ years in experience in customer success or related role For positions in this location, we offer a base pay of $248,100 - $421,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Forward Deployed Solution Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle-tested in production and scalable across industries. Who You Are: You are a systems-minded, AI-native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: * Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI * Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments * Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements * Shape developer experience by sharing feedback with platform and product teams What You'll Do: * Deliver Production - ready solution in agile end-to-end sprints * Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components * Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed * Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers * Influence platform: inform product strategy through field-tested insights and extensible code What Success Looks Like: * Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments * Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects * Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives * Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high-stakes contexts * Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications What You Bring: * Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles * System architecture: Proven ability to design and implement AI-native software in production environments * Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) * LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management * Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring * Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org * Product sensibility: Prioritize for user value, MVP iteration, and long-term scale * DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code * Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: * Experience integrating AI into SaaS platforms like ServiceNow or Salesforce * Track record of production deployments in secure, regulated enterprise environments * Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Join us at the frontier of enterprise AI-where your code powers AI transformation, your systems go live in the real world, and your ideas shape how the future scales. For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for **Verizon** and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. **What you get to do in this role:** + Provide strategic leadership and partnership to clients, serving as the relationship manager between **Verizon** and ServiceNow + Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams + Oversee growth of global accounts, including development and deployment of worldwide resources + Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level + Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience + Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services **To be successful in this role you have:** + **Candidate must reside in NY, NJ or Dallas TX** + **Experience selling into Verizon strongly preferred** or other Enterprise Telecommunication companies. + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 10+ years of experience in client management, aligning account strategies to revenue opportunities + 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management + Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) + Experience exceeding sales targets + Experience leading a virtual or matrixed team + Understanding of broad, macro-level business IT needs for a prospective client + Travel up to 50% (depending on geography/region) FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: + Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. + Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. + Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. + Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. + Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. + Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. + Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Educational Background: BA/BS or equivalent required, Master's degree preferred. + Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). + Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. + Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. + Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. + C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. + Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. + Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. + Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. + Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (************************************************************************************************************************************* . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales * Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap * Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: * Experience selling into the City of NY Government strongly preferred * Candidate must reside in the NYC Metro area * Experience selling into State and Local Government required * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 10+ years of sales experience within software OR solutions sales organization * Experience establishing trusted relationships with current and prospective clients and other teams * Experience producing new business, negotiate deals, and maintain healthy C-Level relationships * Experience achieving sales targets * The ability to understand the "bigger picture" and our plans around IT * Experience promoting a customer success focus in a "win as a team" environment * Willingness to travel up to 50% For positions in this location, we offer a base pay of $142,650 - $212,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Customer Advisory Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges Document and present insights and recommended solutions to meet customer goals Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action Communicate and advise in 1:1 and 1: many environments Sales and Customer Success Advisory Work with sales and customer success to help determine account plans and sales strategy for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies Provide full lifecycle business outcome and value realization advice Thought leadership Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.) Improve current methods and frameworks Work with and enable the ServiceNow teams on a business consulting approach to sales Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience Experience with public speaking, meeting facilitation and white boarding Deep customer connects in regions High level of executive presence with a humble demeanor Analytical and financial experience Enjoyment working in a collaborative environment Ability to travel up to 25% of the time FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Team Bio:** **ServiceNow's Applied AI Forward Deployed Engineering (FDE)** team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. **Our mission:** We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. **Why This Role Matters:** Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a **Field Product Architect** at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation. **Who You Are:** You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission-critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation. You embody ServiceNow's values: - **Customer First:** You prioritize delivering value through business outcomes. - **Bold Innovation:** You challenge convention and seek simplicity through design. - **One Team:** You collaborate deeply across functions and build through shared ownership. - **Integrity and Belonging:** You build trust, foster inclusion, and lead with empathy. **What You'll Do:** + **Lead Strategic Discovery:** Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders. + **Architect AI-Native Solutions:** Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. + **Accelerate Delivery with Engineers:** Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. + **Codify Best Practices:** Create repeatable frameworks, reusable templates, and modular components. + **Drive Alignment:** Influence customer and executive buy-in through clear storytelling and solution framing. + **Advocate Field Insights:** Capture feedback from deployments to shape product strategy and prioritize platform needs. + **Enable Scale:** Equip internal teams and customers to expand success through documentation and technical onboarding assets. **What Success Looks Like:** + **Solution-Ready Build Delivered:** You deliver a validated AI solution-ready build within 8-12 weeks that directly addresses a business-critical problem. + **Widespread Reuse:** Your assets-from prompts to orchestration logic-are leveraged by other teams and codified for scale. + **Platform Evolution:** Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. + **Business Transformation:** The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction. + **Production Trajectory:** Your delivered solution becomes the foundation for scaled production deployment across customer environments. + **Trusted Field Partner:** Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. **What You Bring:** + **Experience:** In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + **Enterprise Experience:** 15+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years. + **Technical Mastery:** Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. Experience designing full-stack intelligent workflows. + **Cloud & Infrastructure Fluency:** Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns. + **Engineering Depth:** Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code-level decisions. + **Customer & Delivery Leadership:** Comfortable operating in ambiguous, high-stakes environments. Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation. + **Field Readiness:** Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. + **Platform Affinity (Nice to Have):** Familiarity with the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems. **Preferred Qualifications:** + Prior work delivering AI or intelligent workflow solutions at scale. + Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. + Experience with SaaS platforms, enterprise data integration, and low-code environments. + History of converting field delivery into reusable product patterns. + Proven success in deploying AI solutions that delivered tangible customer impact. + Hands-on experience integrating AI into enterprise SaaS platforms. + Skill translating real-world constraints into reusable internal tools or product enhancements. + Familiarity with AI governance, compliance, and enterprise security practices. **This is your opportunity to architect real-world AI, partner with the world's leading enterprises, and turn every solution into a smarter Now Platform.** For positions in this location, we offer a base pay of $236,000 - $413,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description VP, Product Management & Portfolio Strategy About the Customer Excellence Group at ServiceNow ServiceNow's worldwide Customer Excellence Group (CEG) is a global network of employees and partners with a singular mission: to ensure customer success. We build trusted relationships, learn our customers' businesses, and deliver value-based outcomes that make ServiceNow the best decision they ever made. About the Position The VP, Product Management & Portfolio Strategy will define the vision, strategy, and roadmap for the entire Customer Excellence product portfolio. This executive will lead the evolution of CEG offerings- including Expert Services, Impact, Accelerators, digital/AI-powered solutions, and next-generation innovations- ensuring ServiceNow delivers an industry-leading portfolio that drives customer value, adoption, and business growth. This leader will be responsible for shaping and articulating the future of Customer Excellence products in an AI-native world. They will guide portfolio choices, inform investment decisions, and build the mechanisms needed to scale offerings globally. They will partner deeply across Geo Leaders, Product (R&D), Marketing, Sales, and Finance to align roadmap priorities, drive GTM readiness, and ensure every offering has strong product-market fit and clear commercial impact. They will lead and develop a high-performing team of product management and portfolio leaders, fostering an inclusive, innovative, and customer-obsessed culture. Responsibilities Define the long-term product strategy and portfolio vision for Customer Excellence, with a focus on innovation, customer value, and differentiation in an AI-native world. Lead the development and execution of the product roadmap across Expert Services, Impact, Accelerators, and digital/AI-led offerings, ensuring scalability, adoption, and global alignment. Build, lead, and develop a world-class product organization, elevating performance standards and fostering a culture of innovation, collaboration, and customer-centricity. Own pricing, packaging, monetization, and SKU architecture for all CEG offerings in partnership with Finance, Pricing, Sales. Lead customer and market research programs to identify customer needs, competitive positioning, whitespace opportunities, and future-state trends. Define delivery methodologies and standards that ensure consistent, scalable, and profitable execution of all offerings globally. Collaborate with Geo Leaders, Marketing, and Sales to drive GTM readiness, launch excellence, and global adoption of CEG offerings. Oversee product lifecycle management, including performance insights, enhancement prioritization, and next-generation transitions. Serve as a thought leader representing the vision for Customer Excellence products across the organization, influencing executives and cross-functional stakeholders. Drive adoption of new ways of working, embedding AI and automation into product design, decisions, and delivery. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Proven commercial/consumer-grade experience leading product management, portfolio strategy, or GM-style product ownership for large-scale, high-growth technology businesses. Experience scaling product portfolios in a large SaaS company, ideally including exposure to consumer-grade product experiences. Demonstrated success driving strategy, roadmap development, lifecycle management, and cross-functional alignment in complex global organizations. Experience leading digital, AI-enabled, or services productization initiatives strongly preferred. Strong commercial acumen, including pricing, packaging, and monetization experience. Champion a culture where people are empowered to lead, innovate, and make customer-centered decisions that drive meaningful business outcomes. Desired Skills / Qualifications 15+ years of experience in product management, portfolio strategy, and related product leadership roles in a high-growth, large-scale technology business. Proven experience having built and delivered consumer-grade software, platform products-even better if in a customer success, customer excellence organization. Experience building and leading high-performing, diverse product organizations. Visionary and strategic mindset with the ability to define category-shaping product strategies and long-term product direction. Deep customer empathy and strong instincts for product-market fit, experience design, and customer value. Highly collaborative with excellent influence and partnership skills Strong financial, analytical, and commercial skills; able to connect strategy to business outcomes. Exceptional communication and executive storytelling capabilities. Excellence in cultural leadership, driving adoption of innovation, new mechanisms, and elevated performance standards. Ability to thrive in a fast-paced, high-growth, AI-native environment. Open to travel and frequent collaboration with global leaders across various timezones. For positions in this location, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: * Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. * Convert demand forecasts into actionable server and rack requirements. * Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. * Run forecast scenarios to optimize scaling and utilization across service tiers. * Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. * Track and report forecast variability, presenting insights to leadership. * Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. * Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. * Technical Expertise: * Programming: Python, Java; strong OOP and algorithmic skills. * AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. * Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. * Data Visualization: Python, Tableau, Excel, Lightdash, BI tools * Experience in developing new products that utilize challenging high-performance algorithms. * Expertise in coding efficient, object-oriented, modularized, and high-quality software. * Expertise in core AI/ML techniques and algorithms. * Understanding of unit testing, profiling, and code tuning. * Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. * Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $197,800 - $346,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As an AI-Native AI Architect, Delivery Acceleration, you will work with the product, implementation experts, both internal and external, to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects. You'll drive early pilots across ServiceNow's core product families, partner tightly with Platform and Product BU product management and engineering, and collaborate with strategic partners and early adopters. Your North Star: dramatically compress software delivery lifecycle SDLC leading to much faster time‑to‑first-meaningful‑use, accelerate product adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes. Responsibilities: * Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's AI-first implementation and adoption to dramatically reduce time-to-first-use. * Collaborate with cross-functional teams, including platform and product management and engineering, Global Partners & Channels, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities. * Stay up-to-date with industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings. * Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners * Design, build, validate, and deploy delivery and implementation‑specific agents. * Co‑drive pilots with ServiceNow's early adopter customers. Qualifications To be successful in this role, you must have: * 5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI; deep ML/LLM patterns. * Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies * ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have. * At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is required. * Proven track record of driving business growth and customer satisfaction through innovative technology solutions. * Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences. * Strong analytical and creative problem-solving skills. * Ability to work effectively in a fast-paced, dynamic environment. * Familiarity with Agile methodologies and experience working in an Agile environment. * Strong problem-solving skills and ability to work independently or as part of a team. * Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships. * Customer-focused mindset and commitment to delivering high-quality results. * Excellent collaboration with product, engineering, QE, and field teams. * Must be able to travel up to 50% annually. For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.