Customer Support Technician jobs at Comtech Telecommunications

Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Service Desk Technician. The Service Desk Technician will serve as the frontline for technical support, providing courteous and knowledgeable assistance to clients with a wide range of technical issues across workstations, networks, cloud platforms, and business applications. This is a hybrid role based in Sparks, MD. We'll Provide: Robust benefits package including PTO, 401k, healthcare, dental, and vision Salary range of $50-60k annually Hybrid work environment that supports work/life balance Opportunities for continued growth, learning, and creativity What You'll Do: Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applications Maintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution process Manage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessary Document troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systems Monitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team success Skills You'll Need: 0-2 years of IT support or service desk experience Strong customer service and communication skills Basic knowledge of: Windows operating systems and Microsoft 365 suite Ability to participate in rotating 5-hour Saturday swing shifts Experience with ticketing systems and remote desktop tools is a plus Certifications: CompTIA A+, Network+, or equivalent certifications are preferred but not required Ready to apply? Quick apply with your resume OR Get a head start on the application process through our online portal here: *******************************************************************

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Job Description Help Desk Technician I $ 19.37 - $ 21.42 Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a Help Desk Technician, you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats. You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems. Along the way, you'll gain hands-on experience, recommend process improvements, and contribute to exciting projects-all while helping customers and building your IT expertise! What You'll Bring Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers Education: High school diploma or GED required Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc. Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc. Technical proficiency: Comfortable working with Microsoft Windows and Mac OS System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not. Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are! Bonus points if you have: AAS degree in computer, IT, networking or related Experience in a technical phone support role Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc. Intermediate to advanced knowledge of email software, Windows, Mac systems, etc. Intermediate understanding of Internet, phone and cable services is a plus Your Schedule The shift we are looking to fill is from 12:30-9:00 pm. Your schedule would include every other weekend. Your Location Remote: This position can be located in a variety of our work locations and could be a work from home opportunity for Minnesota residents. Experience the Benefits of a Career with Arvig At Arvig, we offer more than just a job -we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally. Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind! Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The role is specifically designed to support Viasat International Governments (VIG) direct customers' telecommunications needs as the first point of contact for their operational support requirements. This includes ensuring high standards relating to the actioning of customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations. The role will follow a shift pattern working days over a 9-day fortnight pattern. The day-to-day * Answer customer calls and emails in fluent English language * Triage the requests and incidents, conduct further investigation as required and progress the delivery or resolution * Provide customer staff in the field with telephone support in equipment operation and fault-finding * Understand the full VIG product set from a set up and support perspective * Completion of allocated tasks to required quality within the agreed completion schedule * Ensure all support Service Level Agreements are met, keeping customer updated on progress * Conduct maintenance activities on IT systems and satellite terminal hardware in accordance with documented Work Instructions * Generation of knowledge articles to assist or speed up future operations * Must be committed to on-going personal development. * QA on RMA activity to validate repairs. What you'll need * A Diploma or Degree in an Engineering discipline relevant to IT server administration, IP network engineering or telecommunications * Maintenance and support of physical and virtual Windows Server systems * Expereince troubleshooting and resolving networking or communications systems incidents * Ability to prepare technical documentation and reports under supervision * Must have a problem solving approach and be creative under pressure * Must be able to listen and empathize with customer issues - putting the customer first * Good communicator both internally and externally to the organization * Must have a sense of urgency and ownership of customer requirements and incidents * Must be self-motivated to achieve required task and project completion to best standard in a busy environment * Must hold citizenship and have a suitable background to qualify and maintain a government security clearance for the location country. What will help you on the job * Certifications in IP Networking / Cisco networking * Experience in satellite communications, telecommunications and/or IP networks * A working knowledge of Linux and Microsoft operating systems * A working knowledge of network virtualisation technologies (VMware, Hyper-V) * VSAT installation and fault finding experience. GVF certification * A working knowledge of trouble ticketing systems and document repositories such as Jira/ServiceNow and Confluence /SharePoint EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. * A Diploma or Degree in an Engineering discipline relevant to IT server administration, IP network engineering or telecommunications * Maintenance and support of physical and virtual Windows Server systems * Expereince troubleshooting and resolving networking or communications systems incidents * Ability to prepare technical documentation and reports under supervision * Must have a problem solving approach and be creative under pressure * Must be able to listen and empathize with customer issues - putting the customer first * Good communicator both internally and externally to the organization * Must have a sense of urgency and ownership of customer requirements and incidents * Must be self-motivated to achieve required task and project completion to best standard in a busy environment * Must hold citizenship and have a suitable background to qualify and maintain a government security clearance for the location country. * Answer customer calls and emails in fluent English language * Triage the requests and incidents, conduct further investigation as required and progress the delivery or resolution * Provide customer staff in the field with telephone support in equipment operation and fault-finding * Understand the full VIG product set from a set up and support perspective * Completion of allocated tasks to required quality within the agreed completion schedule * Ensure all support Service Level Agreements are met, keeping customer updated on progress * Conduct maintenance activities on IT systems and satellite terminal hardware in accordance with documented Work Instructions * Generation of knowledge articles to assist or speed up future operations * Must be committed to on-going personal development. * QA on RMA activity to validate repairs.

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Viasat is internationally renowned as an innovative, high-growth and world leader technology Company. Viasat UK specialises in the design, development and delivery of information assurance and cyber security solutions for government and corporate applications which hold prestigious accreditations worldwide. Joining Viasat UK means you will have the unique opportunity to support a variety of leading edge products and applications within the data security industry. Working within a small team environment, being the first point of call for customers, and interfacing with multiple departments including engineering and operations. The day-to-day This role will predominantly support our customers with troubleshooting across a wide range of IT/Networking end user platforms, whilst supporting our engineering team with investigation into compatibility and integration of our products into end user devices and network systems. The role will also provide cover and support to our internal IT department for our UK network; providing appropriate infrastructure and service desk support to our employees. Main Responsibilities/Key Tasks * Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions - Working in both a 1st and 2nd line capacity. * Troubleshooting external customer issues, including direct customer contact ensuring we are within SLA, problem solving, progress updates, and RMA requests. * Ensuring the call tracking system is kept up to date for both Internal and External Calls * Supplying reports/summary data to business analyst for tracking against department KPI's * Testing and diagnostics of returned material to company processes; feeding back improvements/changes where required * The ability to identify and work through customer challenges efficiently * Ability to prioritise varied daily workload in-line with Business priorities. * Ability to thrive and be adaptable in a dynamic environment. * Compatibility and integration testing * Liaising with other departments to support customer requirements * Pre-build solutions and testing prior to system deployment Project related installations of IT systems and Solutions Liaising with 3rd parties to resolve issues ith bespoke applications. In addition, from time to time, you may be asked undertake other tasks and responsibilities not covered above in order to achieve project or corporate objectives. What you'll need * Ideally you will be qualified to a graduate level, or have 3+ years' experience in a relevant technical support environment. * The ideal candidate will be comfortable working as part of a small team and have excellent communication skills. * Must be a UK citizen and able to obtain SC You will have experience with the following: * Dell / HP Hardware (Laptops / Workstations) Incl. BIOS level configuration * Operating Systems * Windows 7 * Windows 10 * Windows 11 * Linux What will help you on the job Experience With the below is useful but not essential * Microsoft Office suite * Microsoft Exchange Server * Microsoft Active Directory / Domain * Domain Group Policy * VMware vSphere (ESXi) * If you think you have an appropriate skillset that doesnt completely match the list, please do apply as we training can be provided for the right candidate! EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * Ideally you will be qualified to a graduate level, or have 3+ years' experience in a relevant technical support environment. * The ideal candidate will be comfortable working as part of a small team and have excellent communication skills. * Must be a UK citizen and able to obtain SC You will have experience with the following: * Dell / HP Hardware (Laptops / Workstations) Incl. BIOS level configuration * Operating Systems * Windows 7 * Windows 10 * Windows 11 * Linux This role will predominantly support our customers with troubleshooting across a wide range of IT/Networking end user platforms, whilst supporting our engineering team with investigation into compatibility and integration of our products into end user devices and network systems. The role will also provide cover and support to our internal IT department for our UK network; providing appropriate infrastructure and service desk support to our employees. Main Responsibilities/Key Tasks * Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions - Working in both a 1st and 2nd line capacity. * Troubleshooting external customer issues, including direct customer contact ensuring we are within SLA, problem solving, progress updates, and RMA requests. * Ensuring the call tracking system is kept up to date for both Internal and External Calls * Supplying reports/summary data to business analyst for tracking against department KPI's * Testing and diagnostics of returned material to company processes; feeding back improvements/changes where required * The ability to identify and work through customer challenges efficiently * Ability to prioritise varied daily workload in-line with Business priorities. * Ability to thrive and be adaptable in a dynamic environment. * Compatibility and integration testing * Liaising with other departments to support customer requirements * Pre-build solutions and testing prior to system deployment Project related installations of IT systems and Solutions Liaising with 3rd parties to resolve issues ith bespoke applications. In addition, from time to time, you may be asked undertake other tasks and responsibilities not covered above in order to achieve project or corporate objectives.

Tampa Microwave is a leading manufacturer and supplier of Manpack & Fly Away satellite terminals designed and built for the expeditionary user community to guarantee communications connectivity in the most austere environments. Tampa Microwave primarily serves Federal and Department of Defense markets. We are seeking to fill a hands-on Technical Support Services Manager position located in our Clearwater, FL location. This position reports to the Director of Operations. Please note- This position is not an IT or desktop support role. It focuses on hardware-based technical support specific to Tampa Microwave's satellite communication systems. However, a strong working knowledge of networking principles is essential to effectively troubleshoot and support our terminals, as issues may involve network configurations, modem connectivity, and bandwidth performance in addition to hardware diagnostics. Top Benefits Competitive Salary Yearly Incentive Bonus Program Generous 401(k) program - up to 5% company contribution and 100% immediate vesting PTO and 10 paid holidays per year Tuition Reimbursement Paid parental leave policy Medical/dental/vision insurance for self & eligible family members 9/80 Work Schedule (every other Friday off) Onsite Responsibilities: Manage the RMA department ensuring it has the necessary test equipment, personnel and capabilities to provide 30-day turnarounds on warranty returns and 45-day ARO turnarounds for non-warranty repairs. Manage RMA team tasks and coordinate with supporting departments as required to achieve turn-around time (TAT) metric goals. Participate in design reviews and provide feedback regarding operability and maintainability of new products as required. Operate Tampa Microwave's Help Desk by answering phone calls and emails and logging reported problems in the help desk ticket tracking system. Solving Tier 1 (e.g., basic training, assembly, terminal operation, terminal documentation) problems and referring Tier 2 (e.g., complex network configuration and bandwidth issues) and Tier 3 (e.g., potential terminal design defects) issues to Systems Engineering or Design Engineering for resolution. Participate in the development and publishing of terminal O&M manuals and other documentation to facilitate the use of our terminals. Participate in drafting and publishing Technical Bulletins as required to inform customers of issues affecting the maintenance and repair of our terminals also including End-of-Life (EOL) and End-of-Support (EOS) documentation for products no longer being produced or supported by Tampa Microwave. Maintain professional relationships with customers to ensure good communication and a continuing flow of new and follow-on business. Provide RMA data to TM Engineering, Quality, and Program Management departments as required to support ongoing efforts and programs. Participate in RMA status meetings and provide scheduled updates as requested. Develop best practices and tools for RMA project execution and management. Complete other tasks assigned by company management as required to support the delivery schedule. Coach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work. Identify and resolve issues and conflicts within the project team. Specify the contents and maintain documents posted on the Technical Support page of the Tampa Microwave website. Maintain and operate all hardware and software required to provide X, Ku and Ka bandwidth / network services to Operations and Business Development. Manage Systems Test team and work with Operations Manager and Test Manager to identify and manage priorities. Supervisory Responsibilities: This position carries out supervisory responsibilities in accordance with the organization's operating policies and applicable laws. Responsibilities include workforce/staffing plans, ensuring staff is performing to expectations, interviewing, hiring, training, and developing employees; planning, assigning, and directing work; preparing performance appraisals, rewarding, and providing for employee discipline when required; addressing complaints and resolving problems. Active mentoring and development of staff is critical element of the supervisory responsibilities. Maintain a high ethical standard of practice, including compliance with all company procedures Qualifications: U.S. Citizenship required. Four-year degree in Business or equivalent experience desired. A minimum of eight years' experience with Defense communications hardware and systems in the communications field and in positions of increasing responsibility and include experience managing personal work in a technical field. Technical training in communication system operation, maintenance, and repair. Able to work overtime as required to meet company delivery schedule. Requires minimal to moderate travel. Must be able to lift objects of up to 40 lbs. Fluent in the English language - written and oral. May be required to maintain a security clearance Tampa Microwave is committed to non-discrimination as applicable under federal and state laws. We are an E-Verify Employer. If you need accommodation or assistance to apply for a position with Tampa Microwave, please call Human Resources at ************.

Job DescriptionSalary: commensurate The RTMC IT Technician IIis responsible for mid-level support of all computer systems within the FDOT Operations Center, including handling help desk calls. The day-to-day includes monitoring systems functionality, troubleshooting devices locally and remotely, application support, installation and updates of new software, assisting users with IT related issues, as well as other day-to-day IT duties as assigned. SCHEDULE: M-F; 40 hours a week; Typical schedule will be between 11am-7pm and part of the on-call rotation. FDOT's TMC operates 24/7/365, flexibility is needed for events, outages, etc. This Full-Time position is intended for a mid-level individual with a technical background and experience. We are seeking a candidate who is local to the Tampa Bay area. JOB RESPONSIBILITIES Troubleshoots original Help Desk notification and may respond in person when problem cannot be fixed remotely. Creates reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed. Maintains a working knowledge of the telephone system and coordinates as needed with the telephone contractor. Responds to problems with the proprietary software system 24/7 to ensure that the system is available to operators at all times (this duty is shared with the IT Manager) May be required to respond to the Ops Center if the problem cannot be addressed remotely. Inventories all computer system hardware parts monthly to ensure the Ops Center is operating at 100%. Performs functions as directed by the IT Manager to include any routine and non-routine functions. Informally trains users in basic computer skills as needed. Installs and loads all functions of any new workstation when purchased, to include the communications link to the network system. Performs hardware and software upgrades. Conducts daily backups for all critical systems and ensure these are available in case systems need to be restored. Monitors video wall to comply with 100% system availability. Monitors video feeds from other partners to ensure their display on the Video Wall at all times. Monitors the website to ensure all functions are operational. Performs any additional tasks as assigned by the Project Manager, Ops Manager or IT Manager JOB REQUIREMENTS: College Degree in Computer Science or High school diploma and equivalent of two years of experience in computer operations and Helpdesk. Must have CompTIA A+ certificate and ability to attain other professional certifications, including the MCSE certification. Working knowledge of local and wide area networks, internet, email systems, telecommunications and data communications, SOPs (Windows and Linus), software packages, software utilities, proper records maintenance and storage for local and distributed environments. Proven professional work experience in the IT field Ability to troubleshoot and resolve most routine problems with computer systems Ability to clearly communicate technical information in laymans terms Ability to communicate in technical terms the circumstances of software or hardware problems to other technicians Ability and willingness to work alternate work schedules, including on-call rotation for full 24 hours (Sat/Sun typically) Skilled in documentation and technical writing Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls Ability to coordinate real time activities and priorities, multitask, work on several projects simultaneously Ability to work independently and as a part of a team. BENEFITS: Lucent Group, Inc. offers F/T employees a generous benefit package that includes health, vision, dental, STD/LTD company paid, Basic Life company paid, PTO, 9 paid holidays, and one floating holiday.

The RTMC IT Technician II is responsible for mid-level support of all computer systems within the FDOT Operations Center, including handling “help desk” calls. The day-to-day includes monitoring systems functionality, troubleshooting devices locally and remotely, application support, installation and updates of new software, assisting users with IT related issues, as well as other day-to-day IT duties as assigned. SCHEDULE: M-F; 40 hours a week; Typical schedule will be between 11am-7pm and part of the on-call rotation. FDOT's TMC operates 24/7/365, flexibility is needed for events, outages, etc. This Full-Time position is intended for a mid-level individual with a technical background and experience. We are seeking a candidate who is local to the Tampa Bay area. JOB RESPONSIBILITIES Troubleshoots original “Help Desk” notification and may respond in person when problem cannot be fixed remotely. Creates reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed. Maintains a working knowledge of the telephone system and coordinates as needed with the telephone contractor. Responds to problems with the proprietary software system 24/7 to ensure that the system is available to operators at all times (this duty is shared with the IT Manager) May be required to respond to the Ops Center if the problem cannot be addressed remotely. Inventories all computer system hardware parts monthly to ensure the Ops Center is operating at 100%. Performs functions as directed by the IT Manager to include any routine and non-routine functions. Informally trains users in basic computer skills as needed. Installs and loads all functions of any new workstation when purchased, to include the communications link to the network system. Performs hardware and software upgrades. Conducts daily backups for all critical systems and ensure these are available in case systems need to be restored. Monitors video wall to comply with 100% system availability. Monitors video feeds from other partners to ensure their display on the Video Wall at all times. Monitors the website to ensure all functions are operational. Performs any additional tasks as assigned by the Project Manager, Ops Manager or IT Manager JOB REQUIREMENTS: College Degree in Computer Science or High school diploma and equivalent of two years of experience in computer operations and Helpdesk. Must have CompTIA A+ certificate and ability to attain other professional certifications, including the MCSE certification. Working knowledge of local and wide area networks, internet, email systems, telecommunications and data communications, SOPs (Windows and Linus), software packages, software utilities, proper records maintenance and storage for local and distributed environments. Proven professional work experience in the IT field Ability to troubleshoot and resolve most routine problems with computer systems Ability to clearly communicate technical information in layman's terms Ability to communicate in technical terms the circumstances of software or hardware problems to other technicians Ability and willingness to work alternate work schedules, including on-call rotation for full 24 hours (Sat/Sun typically) Skilled in documentation and technical writing Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls Ability to coordinate real time activities and priorities, multitask, work on several projects simultaneously Ability to work independently and as a part of a team. BENEFITS: Lucent Group, Inc. offers F/T employees a generous benefit package that includes health, vision, dental, STD/LTD company paid, Basic Life company paid, PTO, 9 paid holidays, and one floating holiday.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. **Job Duties and Responsibilities** Responsibilities include real-time monitoring of Sling TV functions. Identify issues and work to escalate to the correct team(s) to find a resolution before it becomes an incident. Initiate and manage a triage bridge when incidents arise. Manage and inform business stakeholders during incidents as needed. **Key Responsibilities:** + Real-time monitoring of Sling TV functions (streaming across all devices, account management, ability to contact, etc) using a variety of data sources and dashboards + Initiate and manage a triage bridge when incidents arise + Manage and inform business stakeholders during incidents as needed (advise on customer-facing comms, advise on changes to marketing campaigns, provide agent talking points, etc) + Identify emerging issues that affect our consumers; this includes incidents on user platforms, applications, call centers, business tools, and social media + Work to effectively and efficiently solve problems in a team setting at times but primarily without teammates (team will be 4 total but only 2 work daily) in the Command Center + Analyze and maintain dashboards and platform KPIs to improve and heighten the customer experience + Serves as a basic subject matter expert associated with content, processes, and procedures + Assists in creating and maintaining SOPs within the Command center team role + Recreate user problems to escalate and speak to the user experience to help get the issue resolved promptly + Participate in defining, designing, and constantly improving Command Center processes and procedures + Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to Executives, Customer Care, Marketing, Operations, and Product Management; collaborate with these stakeholders to drive emerging issues to resolution The shift for this position would be Sunday, Monday, Tuesday, and every other Wednesday from 10 am to 10 pm. **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree from a four-year college or university and 2+ years of work experience, OR 4+ years of work experience, OR a combination of education and work experience + Experience with reporting tools such as Tableau (DynaTrace, New Relic, and Conviva a plus) **Skills and Qualifications:** + Ability to remain calm and effective in high-pressure environments + Self-starter, ability to be proactive with minimal supervision + Strong communication skills + Strong attention to detail + Excellent Excel/Sheets skills (Pivot tables, advanced formulas, etc. a plus) + Ability to understand complex information during incidents and summarize it into simple to-understand updates Visa sponsorship not available for this role **Candidates must be willing to participate in at least one in-person on-site interview.** **Salary Ranges** Compensation: $63,150.00/Year - $75,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Job Duties and Responsibilities Responsibilities include real-time monitoring of Sling TV functions. Identify issues and work to escalate to the correct team(s) to find a resolution before it becomes an incident. Initiate and manage a triage bridge when incidents arise. Manage and inform business stakeholders during incidents as needed. Key Responsibilities: * Real-time monitoring of Sling TV functions (streaming across all devices, account management, ability to contact, etc) using a variety of data sources and dashboards * Initiate and manage a triage bridge when incidents arise * Manage and inform business stakeholders during incidents as needed (advise on customer-facing comms, advise on changes to marketing campaigns, provide agent talking points, etc) * Identify emerging issues that affect our consumers; this includes incidents on user platforms, applications, call centers, business tools, and social media * Work to effectively and efficiently solve problems in a team setting at times but primarily without teammates (team will be 4 total but only 2 work daily) in the Command Center * Analyze and maintain dashboards and platform KPIs to improve and heighten the customer experience * Serves as a basic subject matter expert associated with content, processes, and procedures * Assists in creating and maintaining SOPs within the Command center team role * Recreate user problems to escalate and speak to the user experience to help get the issue resolved promptly * Participate in defining, designing, and constantly improving Command Center processes and procedures * Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to Executives, Customer Care, Marketing, Operations, and Product Management; collaborate with these stakeholders to drive emerging issues to resolution The shift for this position would be Sunday, Monday, Tuesday, and every other Wednesday from 10 am to 10 pm. Skills, Experience and Requirements Education and Experience: * Bachelor's degree from a four-year college or university and 2+ years of work experience, OR 4+ years of work experience, OR a combination of education and work experience * Experience with reporting tools such as Tableau (DynaTrace, New Relic, and Conviva a plus) Skills and Qualifications: * Ability to remain calm and effective in high-pressure environments * Self-starter, ability to be proactive with minimal supervision * Strong communication skills * Strong attention to detail * Excellent Excel/Sheets skills (Pivot tables, advanced formulas, etc. a plus) * Ability to understand complex information during incidents and summarize it into simple to-understand updates Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person on-site interview. Salary Ranges Compensation: $63,150.00/Year - $75,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Job Title: Fiber Network Field Technician Union: IBEW 543 - CBA 206 Hiring Manager: Michael Camarillo # of Openings: 1 Posting Dates: 10/16/25 - 10/29/25 Wage Range: $23.85 - $45.01 per hour Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties Duties include, but are not limited to, the following: * Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. * Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). * Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. * Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. * Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. * Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. * May be required to perform other duties of the Customer Service Technician II classification. * May be required to perform additional duties and tasks as required by the Company. * Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Basic Qualifications * Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. * Experience - Management will designate the experience level for each vacancy*. * • First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). * • Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). * • Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). * • Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). * • If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. * Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. * Must possess, at time of appointment, a valid California class "C" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. * Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any "serious" or "violent" felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. * Must possess the ability to perceive difference in colors. * Must possess the ability to distinguish audible tones/levels. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica. Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Visit ***************** See also Frontier's California - Job Applicant Privacy Notice available at ******************************************************************

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Level 1 Hardware Technician who would support one of our clients located in the Annapolis Junction, MD area. CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION. Job Descriiption: Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems Salary: $31k - $71k depending on experience and contract. Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available. Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management. Must be able to lift up to 50 pounds and able to drive a company vehicle. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. In order to be considered for this position, you must have a valid driver's license and an acceptable driving record. Required Clearance: Candidate must have a TS/SCI polygraph clearance STRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite Networks. As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit ******************* Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

Job DescriptionBenefits: 401(k) 401(k) matching Company parties Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation 401(k) with company match PTO & Holidays Ongoing training and certification reimbursement. Health Insurance Career Growth Opportunities Job Summary We are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients. The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues. Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms. Diagnose and resolve networking issues impacting telephony performance. Support VoIP, SIP trunks, and integrations with network infrastructure. Assist clients with system upgrades, feature setups, and user training. Document support cases, resolutions, and interactions in the customers CRM system. Stay current on Mitel products, networking trends, and industry best practices. Qualifications Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent). Minimum of 3 years of experience in phone system support or telecommunications. Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies. Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP Strong troubleshooting and analytical skills for both telephony and network-related issues. Ability to work well as part of a team Strong written and verbal communication skills Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.

Tyto Athene is searching for a **Desktop Support Level II** in Aurora, CO. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. **Responsibilities** : + Provide support to end-users for PC, server, mainframe applications, and hardware. + Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals + May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulate or recreate user problems to resolve operating difficulties. + Recommend systems modifications to reduce user problems. + Maintain currency and highest level of technical skill in field of expertise. **Qualifications** **Required:** + Experience managing network modernization work or system projects of similar scope and complexity + Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) + Capabilities needed to deliver in-person and remote IT aid. + Fantastic installation, diagnostic, upgrade, and restoration abilities. + Excellent vertical and lateral thinking. + Superb time management skills. + Clear written and verbal communication. + Forbearing, flexible, and supportive + On site support in Aurora, CO. + Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification. **Clearance:** + Active DoD Secret clearance **Travel:** + Minimal, less than 10% **About Tyto Athene** **Compensation:** + Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-$30/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. **Benefits:** + Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. Submit a Referral (**************************************************************************************************************************************** **Location** _US-CO-Aurora_ **ID** _2025-1568_ **Category** _Information Technology_ **Position Type** _Full-Time_

Tyto Athene is searching for a Desktop Support Level II in Aurora, CO. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities: Provide support to end-users for PC, server, mainframe applications, and hardware. Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and highest level of technical skill in field of expertise. Qualifications Required: Experience managing network modernization work or system projects of similar scope and complexity Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive On site support in Aurora, CO. Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification. Clearance: Active DoD Secret clearance Travel: Minimal, less than 10% About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-$30/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. We're looking for interns who are eager to learn, contribute, and grow in a collaborative environment. As an intern, you'll have the opportunity to: * Work closely with team members on meaningful projects that drive results. * Collaborate across departments, gaining exposure to different areas of the business. * Explore and apply AI tools and technologies as part of project work and problem-solving. * Be an active part of a supportive, team-oriented culture. * Contribute fresh ideas and take ownership of tasks that make an impact. Job Function: We are seeking a motivated and technically curious intern to support our IT Operations team. This internship offers hands-on experience across infrastructure and application administration, providing exposure to virtual environments, Linux systems, enterprise applications, and network technologies. The ideal candidate will assist in maintaining and optimizing IT systems while learning from experienced professionals in a dynamic and fast-paced environment. Duties and Responsibilities: * Assist in managing virtual machines and supporting Linux/Windows server environments. * Perform basic application administration tasks such as user account setup and troubleshooting. * Support system monitoring and help identify performance issues. * Participate in small-scale infrastructure and application projects. * Document technical procedures and assist with issue resolution. * Gain exposure to scripting, automation, and network fundamentals. Qualifications/Requirements: * Entering senior year of an undergraduate program or be recent graduates of an undergraduate or master's program in Computer Science, Information Technology, or a related field. * Candidates must be local to one of our office locations. Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY. * Basic understanding of virtualization platforms (e.g., Nutanix, VMware, Hyper-V). * Familiarity with Linux and Windows operating systems and command-line operations. * Exposure to database technologies (Oracle, MySQL, SQL Server) and basic SQL query writing is a plus. * Interest in learning about IT infrastructure, systems management, and enterprise applications. * Basic understanding of scripting or programming (e.g., Python, Shell, JavaScript, XML) is a plus. * Strong analytical and problem-solving skills. * Excellent written and verbal communication abilities. * Ability to work collaboratively in a team environment and adapt to changing priorities. Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $18.00- $20.00/hour. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

•Business level English and Japanese (both in speaking and writing) is required.• Schedule: 7-3, 3-11 and 11-7 (three different shifts changing every week) including working weekends/holidays (5 work days per week) Job Description:Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term. [Requisites] 1.Must be bilingual in Japanese and in English 2.Basic PC Skills (Microsoft OS, Word, Excel, etc) 3.Shift position including night shift and weekends (rotation) 4.Must have legal work authorization Benefits· Medical, Dental and Vision Coverage · Basic Life Insurance and AD&D· Short-Term and Long-Term Disability Insurance· Flexible Spending Account (FSA)· 401(k) with company match· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays· Tuition Reimbursement Program· Gym Reimbursement Program · Employee Assistance Program (EAP) · Wellbeing Solutions Program KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where. For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at **********************************

: Technician for O&M support at 24/7/365 Network Operation Center for any network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support, handling incoming customer calls and emails. Basic technical troubleshooting of network services following the documentation such as action procedure and workflows. OJT will be provided in the long term. [Requisites] 1.Must be bilingual in Japanese and in English 2.Basic PC Skills (Microsoft OS, Word, Excel, etc) 3.Shift position including night shift and weekends (rotation) 4.Must have legal work authorization $21.64 - $21.64 an hour Benefits * Medical, Dental and Vision Coverage * Basic Life Insurance and AD&D * Short-Term and Long-Term Disability Insurance * Flexible Spending Account (FSA) * 401(k) with company match * Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays * Tuition Reimbursement Program * Gym Reimbursement Program * Employee Assistance Program (EAP) * Wellbeing Solutions Program KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where. For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at ********************************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $25.25/Hour