Consultant, CX Analytic Consulting (Remote- USA Anywhere)

Concentrix
Remote or Washington, DC
+ Concentrix is searching for a talented Analytic Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. Youll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
Essential functions/Responsibilities

+ Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences

+ Build trusted client relationships through proactive account management and exceptional project delivery

+ Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects

+ Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric

+ Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives

+ Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement

+ Partner cross-functionally to translate business needs into new solutions for customers

+ Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success

Candidate Profile

+ Confidently communicate ideas to senior executives as well as internal and external stakeholders

+ Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

+ Display an exceptional ability to take initiative and ownership with focus on continuous improvement

+ Excellent attention to detail

+ Demonstrated ability to guide and manage customer transformation efforts

+ Solid understanding of the organization's business operations and industry. Demonstrated business acumen

+ Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred

\#LI-Remote

\#NACNX

+ Advanced Microsoft Office skills

Location:

USA, CO, Work-at-Home

Language Requirements:

Time Type:

Full time

Benefits:

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

Sr. Professional I, Software Engineering

Concentrix
Remote or Washington, DC
We are currently looking for a dynamic, professional, team-oriented, self-motivated individual with good communication skills and positive attitude to join our Data Warehouse Architecture group.

The Data Analytics Platform Designer role within Concentrix is responsible for developing and enhancing the overall data architecture strategy of the enterprise Data Warehouse system. The role is responsible for the implementation, integration, and expansion of the data warehouse system using big data, cloud technology and other trending technologies. The Data Analytics Platform Designer is expected to have extensive technical knowledge and experience in multiple core technology areas and integration, along with strong planning, communication, and analytical skills. As a member of the Architecture Review Committee representing enterprise data warehouse needs, the Data Analytics Platform Designer will provide leadership in support of Concentrixs Enterprise Architecture and information delivery roadmap.

+ Design solutions for large data warehouse, on premise and cloud, with a good understanding of dimensional data modeling, RDBMS and NoSQL platforms.

+ Responsible for managing the full life cycle of data warehouse and big data solutions. This includes creating the requirements analysis, the platform selection, design of the technical architecture, design of the application design and development, testing, and deployment of the proposed solution.
+ Benchmark systems, analyze system bottlenecks and propose solutions to eliminate them.

+ Clearly articulate pros and cons of various technologies and platforms.

+ Perform detailed analysis of business problems and technical environments and use this in designing the solution.

+ Guide/Mentor/Assist in developmentof the proposed architectural solution.

+ Leadperformance tuningactivitiesof the system.

+ Lead theteam in infrastructure setup phases.

+ Take end-to-end ownership for solution components and bring in design best practices and tools.

+ Provide guidance with datasecurity (https://datafloq.com/read/?q=Security#utm=internal) andprivacy (https://datafloq.com/read/?q=Privacy#utm=internal) concerns.

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Analytics Specialist

Concentrix
Remote or Washington, DC
The Concentrix Marketing Solutions team is growing at a rapid rate, expanding capabilities, and developing new solutions for our marketing clients. Concentrix is looking for a bright, self-starting individual with a passion for leveraging data and analytics to drive real-world business impacts. This person should have experience transferring complex stories into simplified insights for marketing teams. This position will be exploring new areas of the business to help grow and expand our analytic capabilities and technologies. This role will be charting new territory to develop best practices where current understanding may be limited.

The Analytic Consultant role provides detailed analytic insights, marketing strategy recommendations, and innovative solutions to solve business problems within our client engagements. The Analytic Consultant will interact with our clients on a regular basis and will be seen as the subject matter expert as they provide marketing campaign results, discovered trends and insights, and optimization recommendations. The expectation is that this position will be comfortable speaking about complex analytical solutions in an easy to digest manner with the client.
Language Requirements:

English

Time Type:

Full time2022-02-04-08:00

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Process Optimization Analyst

Concentrix
Remote or Washington, DC
The Process Optimization Analyst is responsible for analyzing business processes and results; managing change to processes and measures to support improvements in our performance; and managing the implementation of process improvements. This is a fast-paced role, requiring flexibility working with a number of different business units, while additionally being exposed to a variety of teams. This role is not for the faint of heart as you will be asked to continually solve new problems, learn new systems and techniques, and make your mark across the entire organization. This position will work with senior team members to understand how other processes or systems may be impacted across the organization. This work is primarily focused on optimizing the global end-to-end Talent Acquisition and Talent Management processes and ways of working. This is a remote work opportunity.
Essential Functions/Core Responsibilities

Facilitates reviews to validate and update assigned process documentation at the required frequency

Leads development of new business processes that impact a single or limited number of cross-functional teams; determine success factors at the on-set of each process development project

Promotes use of standard operating procedures (and other forms of process documentation) and incorporation into centralized repository across all teams

Establish process controls, planning and developing requirements, objectives and strategies to effectively manage change with internal customers

Deliver and maintain follow-up documentation, change records and communication (including training as appropriate)

Serve on project teams and performs specific project work assignments such as resource requirements, planning time lines, estimating extent of process need

Improves the user experience of the teams tools and repositories by utilizing available technology

Identify and support analysis of best practices within Talent Acquisition and Talent Management as well as supporting groups

Design and maintain measures to evaluate the impact of current and changed processes on efficiency and profitability

Produce reports showing teams progress on reviews of existing process documentation, new or retired process documentation, use of processes by organization and other data needs as requested

Work with our Talent team to get feedback on our systems that can translate into technical enhancements needed to meet business needs

Candidate Profile

+ Experience with lean manufacturing/lean enterprise/Six Sigma methodologies and tools

+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

+ Experience documenting and designing processes

+ Strong communication skills, both written and verbal

+ Experience with project management and facilitating change management, especially rolling out large-scale changes to a broad audience of distributed stakeholders

+ Identify risks, and drive action to mitigate and resolve issues

+ Proficient in Microsoft Office

+ Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

+ Self-starter, sense of urgency, and works well under pressure

+ Sense of professionalism and ability to develop relationships

+ Strong attention to detail

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

\#NACNX

*msja

\#LI-Remote

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Benefits:

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

Houston - Work at Home - Sales Representative (US)

Concentrix
Remote or Houston, TX
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Job Type: Full-Time
Different by Nature, Concentrix by Choice WHAT'S IN IT FOR YOU? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Opportunity for monthly performance incentives Work from the comfort of your home WHAT YOU WANT MATTERS TO US Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people's day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. We are looking for Sales Consultants, who are considered to be experts in Sales. This role is the perfect opportunity for someone considering a career in sales in industries such as automotive, banking and financial services, insurance, healthcare, technology, consumer electronics, media and communications, retail and e-commerce, travel and transportation, and the energy and public sector. WHAT WOULD YOU BRING TO OUR TEAM? Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen provide a great customer sales experience. Your attention to detail, ability to think outside the box, problem solving, critical thinking skills, excellent communication, and passion will help you excel in this role. TO BECOME A PART OF OUR TEAM: You must have a quiet, distraction-free location to work from in your residence. You must possess a High School diploma or GED. You may need to have your own PC (desktop or laptop only) and high-speed internet (satellite and wireless hotspots are not approved), both of which will be tested and retested as needed as part of the application process. You will need to have a monitor or possibly dual monitors; The requirements vary by client and will be discussed prior to you start. A smartphone is required for security verification. A landline may be required based on the position offered. All positions may require the purchase of equipment such as, but not limited to, a headset, flash drive, and dual monitors. (They are not needed as part of the application process, so please do not purchase until we extend an offer to you) Seeking a qualified inbound and outbound sales representative to help us sell the products and services that our clients and customers have grown to rely on. The sales representative will have a strong understanding of the sales process, building relationships and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our offerings in a compelling manner. The best sales representatives understand the importance of strong customer service, have a knack for closing deals, and are self assured. Skills/Qualifications closing skills prospecting skills negotiation skills product knowledge presentation skills client relationships prospecting skills customer retention skills B2B/B2C CALL US HOME: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home. Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. Concentrix is an equal opportunity employer and complies with all fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered person by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protected status. Learn more: Concentrix ?on Facebook |? Concentrix on Instagram | ? www.concentrix.com The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
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2022 Sales Advisor, Digital

Concentrix
Remote or Farmington Hills, MI
Our Online Sales Advertising team connects with key small to mid-size business customers and guides them through the process of ensuring they successfully optimize their online advertising campaigns. In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns.

+ **About Us** Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive organizations around the world to future-proof their business and stay ahead of the competition and customer expectations. **About the Role** Our Online Sales Advertising team connects with key small to mid-size business customers and guides them through the process of ensuring they successfully optimize their online advertising campaigns. In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns. As an Online Sales Advertising Representative, you will be an essential component of our clients goals to provide the most efficient and effective ways for businesses to reach their targeted audiences. We are looking for someone who understands digital marketing, has a passion for sales, and can become a trusted advisor to clients. In return, you will enjoy working in a collaborative work environment with weekends off, receive a cutting-edge benefits program, and earn sales incentives that recognize your contributions to the success of our program. **You Will:**

+ Host online video meetings that uncover customer business needs and present solutions that meet the customers advertising objectives.
+ Demonstrate a fundamental understanding of online advertising in your interactions

+ Identify customer sales objectives and marketing key performance indicators

+ Maintain sales pipeline accuracy and track client campaign ROI

+ Deliver campaign setup and optimization recommendations

+ Monitor active client campaigns and provide timely enhancement recommendations

+ Provide feedback to leadership on product offerings and lessons learned

+ Identify and proactively recommend upsell opportunities to clients.

+ Become a subject matter on clients advertising platform, features, and available enhancements

+ **You Have:**

+ 2+ years of experience working in digital or social media sales.(Preferred)

+ Experience in sales or in a role making marketing recommendations tobusiness owners and stakeholders.

+ Knowledge of how Internet advertising technology works and the ability to explain it in ordinaryterms.

+ Proven communication skills across multiple channels (e.g.,virtual meetings, phone, and email).

+ Experience building relationships with top marketing decisionmakers.

+ Proven ability in activating and retaining newbusiness.

+ Proven ability to manage a sizable volume of clients /accounts.

+ Proven ability to work in a fast-paced dynamicenvironment.

+ Proven ability to navigatechange.

+ Benefits:

+ This position will start as a remote-based role and transition into our Farmington Hills campus at a date to be determined

+ A rapidly growing company with significant career growth opportunities

+ A culture committed to teamwork, diversity, and creating competitive advantage for our clients

+ An attractive compensation package including medical, dental; PTO, paid holidays.

+ Competitive salary and sales incentive program

+ Comprehensive training and development

+ Employee Assistance Program

+ **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Please send resumes to:deshawn.mccants@Concentrix.com\#NACNX\#CNXJOBS*msja

Location:

USA Farmington Hills MI

Language Requirements:

Time Type:

Full time2022-12-31-08:00

Work At Home Toyota Connect Advisor

Concentrix Corp.
Remote or Arizona
Full TimeAvailability Needed: Tuesday-Saturday 10am-8pmWhat we are looking for:Candidates must be fluent in English, positions for Spanish & French Bilingual Agents also Responds to all incoming customer phone calls within quality standards Greet customers in a courteous, friendly, and professional manner Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Manages customer complaints from initial call to resolution, escalates outstanding issues Responds to detailed product questions on the brand Categorizes callers and offers appropriate Touchpoint (i.e. warm transfers) Provides Goodwill to customers on behalf of the client within the client guidelines Communicates well in written form, for call documenting. Strong note taking abilities required for customer account updates Provide (SVL) Stolen Vehicle Location assistance to customers, dealer or TFSProvide Destination Assistance via the vehicle's navigation system Provide Roadside Assistance for vehicle occupants with a wide range of services General Inquiry assistance for customers with account concerns/questions Provide Outbound follow up for customers who are, in need of a follow-up or continuation of services Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.What we offer:Concentrix provides our associates with:Career Pathing and Advancement OpportunitiesCompetitive salary Health insurance (Eligibility requirements must be met) Please send resumes to: miguel.herrera@concentrix.com #NACNX*msja#CNXJOBS#WAHDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home Spanish Bilingual Toyota Connect Advisor

Concentrix Corp.
Remote or Arizona
Full TimeAvailability Needed: Tuesday-Saturday 11am-8pmWhat we are looking for:Candidates must be fluent in English and SpanishResponds to all incoming customer phone calls within quality standards Greet customers in a courteous, friendly, and professional manner Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Manages customer complaints from initial call to resolution, escalates outstanding issues Responds to detailed product questions on the brand Categorizes callers and offers appropriate Touchpoint (i.e. warm transfers) Provides Goodwill to customers on behalf of the client within the client guidelines Communicates well in written form, for call documenting. Strong note taking abilities required for customer account updates Provide (SVL) Stolen Vehicle Location assistance to customers, dealer or TFSProvide Destination Assistance via the vehicle's navigation system Provide Roadside Assistance for vehicle occupants with a wide range of services General Inquiry assistance for customers with account concerns/questions Provide Outbound follow up for customers who are, in need of a follow-up or continuation of services Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.What we offer:Concentrix provides our associates with:Career Pathing and Advancement OpportunitiesCompetitive salary Health insurance (Eligibility requirements must be met) Please send resumes to: miguel.herrera@concentrix.com #NACNX*msja#CNXJOBS#WAHDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sales Advisor, Digital

Concentrix Corp.
Remote or Farmington Hills, MI
About UsConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive organizations around the world to future-proof their business and stay ahead of the competition and customer expectations.About the RoleOur Online Sales Advertising team connects with key small to mid-size business customers and guides them through the process of ensuring they successfully optimize their online advertising campaigns. In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns. As an Online Sales Advertising Representative, you will be an essential component of our client's goals to provide the most efficient and effective ways for businesses to reach their targeted audiences. We are looking for someone who understands digital marketing, has a passion for sales, and can become a trusted advisor to clients. In return, you will enjoy working in a collaborative work environment with weekends off, receive a cutting-edge benefits program, and earn sales incentives that recognize your contributions to the success of our program.You Will:Host online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives.Demonstrate a fundamental understanding of online advertising in your interactions Identify customer sales objectives and marketing key performance indicators Maintain sales pipeline accuracy and track client campaign ROIDeliver campaign setup and optimization recommendations Monitor active client campaigns and provide timely enhancement recommendations Provide feedback to leadership on product offerings and lessons learned Identify and proactively recommend upsell opportunities to clients.Become a subject matter on client's advertising platform, features, and available enhancements You Have:2+ years of experience working in digital or social media sales. (Preferred) Experience in sales or in a role making marketing recommendations to business owners and stakeholders. Knowledge of how Internet advertising technology works and the ability to explain it in ordinary terms. Proven communication skills across multiple channels (e.g., virtual meetings, phone, and email).Experience building relationships with top marketing decision makers. Proven ability in activating and retaining new business.Proven ability to manage a sizable volume of clients / accounts.Proven ability to work in a fast-paced dynamic environment.Proven ability to navigate change.Benefits:This position will start as a remote-based role and transition into our Farmington Hills campus at a date to be determinedA rapidly growing company with significant career growth opportunitiesA culture committed to teamwork, diversity, and creating competitive advantage for our clients An attractive compensation package including medical, dental; PTO, paid holidays.Competitive salary and sales incentive program Comprehensive training and development Employee Assistance ProgramDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Please send resumes to: deshawn.mccants@Concentrix.com#NACNX#CNXJOBS*msja

2022 Customer Service Representatives Chatham

Concentrix
Remote
At Concentrix we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor were proud to be able to offer stable, career enriched opportunities.

As a Customer Service Advisor supporting Fiat Chrysler Automobiles you will be responsible for helping people every day. With FCA you will be answering calls on recalls, warranties, owners manuals, and general inquiries/complaints. FCA consists of many departments offering room for advancement and an extra earning.

You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.
**What we offer:**

+ Career advancement

+ Starting at $15/hr - $16.50/hr

+ $18.25/hour for french or spanish bilinguals

+ Interactive paid training and supportive environment

+ Medical, Vision, Dental Benefits, Life Insurance and Pension Plan

+ Free Parking and Transit accessible

+ Vehicle Discounts

+ Monday - Saturday 7am - 12am

+ Temporary and permanent work at home

Specific Responsibilities

+ Take calls from FCA vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues

+ Answer all incoming customer phone calls within quality standards

+ Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries

+ Calls seeking cancellation of service contracts require submission for either cancellation or refund.

+ Contact external parties to assist in providing information, gain clarification and gather information.

+ Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures

+ For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval

+ Act as a liaison with remaining team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues

+ Follow up on existing cases and close as appropriate

+ Documents new case or updated case file information using quality standards

**Essential Qualifications**

**_Education/Knowledge:_**

High School education or equivalent experience. General knowledge of windows-based applications and ability to navigate a computerized information system.

**_Experience / Skill:_**

1-3 years of work experience in a customer-facing role. Good verbal communication skills. Automotive environment ideal.

**Competencies:**

+ Adaptability: Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.

+ Communication (Verbal and/or Written): Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.

+ Customer Focus (Internal and External): Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

+ Decision Making: Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience, perceives the impact and implications of decisions, makes effective and timely decisions, is proactive and achievement oriented.

+ Job Knowledge: Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.

+ Teamwork: Works effectively with others to generate a positive, productive and informed work environment. Is united in the collective

Please send resumes to: chathamcareers@concentrix.com

\#NACNX

\#CNXJOBS

*msja

**Career Framework Role**

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

\#wah

Location:

CAN Chatham

Language Requirements:

Time Type:

Process Optimization Analyst

Concentrix
Remote or Boston, MA

Sr. Professional I, Software Engineering

Concentrix
Remote or Saint Paul, MN

Process Optimization Analyst

Concentrix
Remote or Baton Rouge, LA

Process Optimization Analyst

Concentrix
Remote or Urban Honolulu, HI

Analytics Specialist

Concentrix
Remote or Springfield, IL

Sr. Professional I, Software Engineering

Concentrix
Remote or Baton Rouge, LA

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