Concentrix jobs in Austin, TX

Home (***************************** »Job Details **Data Architect** Information Technology (************************************************************ Technology) Language English Apply Now (*********************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Data Architect** **Job Location:** USA, East Coast (or) Remote - willing to work in EST timings **Job Summary:** We are seeking an experienced Data Architect to design and build the unified data model supporting our Operational Data Store (ODS) initiative. This is a working architect role requiring both strategic data modeling expertise and hands-on technical execution. The ideal candidate will bridge domain-level data ownership (Data Mesh principles) with enterprise-wide integration (Data Fabric patterns), creating a unified data layer that respects source system context while enabling cross-domain analytics and operations. This role requires someone who can define the architectural vision while personally building data models, writing transformation logic, and validating implementations against source systems. This is a remote, work at home opportunity in the US. **Key Responsibilities:** + Design and build the unified data model for the Operational Data Store, balancing domain-specific context with enterprise integration requirements. + Define the architectural approach for federating domain data products into a cohesive enterprise data layer without creating monolithic dependencies. + Develop data transformation specifications, mapping rules, and working examples that preserve domain semantics while enabling cross-domain consistency. + Establish canonical data models that integrate across domain boundaries while respecting source system ownership and business context. + Perform source system analysis, data profiling, and gap assessments to understand domain data products and their integration requirements. + Write and validate SQL queries, transformation logic, and data quality rules to prove out architectural decisions before handoff. + Define system of record ownership across domains and maintain accurate data lineage documentation for federated data sources. + Design integration patterns that allow domains to evolve independently while maintaining enterprise data consistency. + Collaborate directly with Data Engineers during implementation, troubleshooting data quality issues and refining transformation logic. + Partner with domain stakeholders and enterprise architects to align domain data products with cross-domain analytics and operational needs. + Establish federated data governance standards that balance domain autonomy with enterprise consistency requirements. + Conduct architecture reviews focusing on data integrity, performance optimization, and scalability of the ODS. + Ensure compliance with data privacy regulations, security standards, and audit requirements in financial services. + Stay current with industry trends in Data Mesh, Data Fabric, and regulatory changes in the FinTech sector. **Required Qualifications:** + Bachelor's or master's degree in computer science, Information Systems, Data Science, or related field. + 10+ years of experience in data management with at least 5+ years in data architecture roles. + Strong understanding of Data Mesh principles (domain ownership, data as product, federated governance) and Data Fabric concepts (unified access, integration layer, cross-domain visibility). + Proven expertise in logical and physical data modeling using tools such as ERwin, PowerDesigner, or similar. + Experience designing canonical data models that integrate multiple domain data sources while preserving business context. + Strong hands-on SQL skills with ability to write complex queries for data profiling, validation, and transformation. + Experience building Operational Data Stores, data warehouses, or enterprise data hubs with multiple source system integrations. + Demonstrated ability to perform data profiling, source system analysis, and data quality assessments independently. + Hands-on experience developing data transformation specifications and mapping documentation that engineers can implement. + Working knowledge of ETL/ELT patterns and data pipeline architecture. + Familiarity with event streaming platforms (Kafka, Kinesis) for real time data ingestion scenarios. + Solid understanding of data governance, metadata management, and data lineage practices. **Preferred Qualifications:** + Demonstrates judgment and flexibility - positively deals with shifting priorities and rapid change of environments. + Experience in financial services, insurance, or large scale enterprise data platforms. + Experience implementing Data Mesh architectures or federated data governance models. + Proficiency with Python or similar scripting language for data analysis and validation. + Familiarity with cloud data services (AWS Glue, Azure Data Factory, Snowflake, Databricks). + Knowledge of data catalog and lineage tools (Collibra, Alation, Apache Atlas). + Exposure to domain-driven design principles applied to data architecture. + Understanding of regulatory requirements (SOX, GDPR, CCPA) as they apply to data management. + Experience mentoring Data Engineers and establishing team technical standards. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$197,020 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 12/15/2025 \#LI-Remote \#Remote

Jumpstart Your Career with Ibex! Ibex is the place to build your future with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got you covered with paid training designed to set you up for success. Our team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, grow new skills, and build your career in a workplace that celebrates you. About the Role As a Customer Service Representative, you'll play a key role in helping members schedule non-emergency medical transportation. You'll handle inbound calls (and some outbound follow-ups) from members, healthcare facilities, transportation providers, and health plan partners ensuring rides are arranged smoothly, accurately, and with excellent service. We're looking for positive and dependable individuals with strong communication skills and a can-do attitude. Even if you don't meet every qualification, we encourage you to apply, potential matters here! We are currently offering a variety of shift options; our team supports customers 24/7. Responsibilities What You'll Do Answer inbound calls and assist members with scheduling or updating transportation Confirm member eligibility and accurately enter ride details Address questions and resolve issues related to transportation services Identify additional member needs and provide appropriate support Collaborate with internal teams to resolve real-time challenges Meet and exceed performance goals related to response time, accuracy, and customer satisfaction Qualifications What We're Looking For Strong verbal and written communication skills Ability to follow a structured call flow or script Empathy, professionalism, and patience when supporting members or guardians Excellent problem-solving skills and composure under pressure Computer proficiency Full-time availability and reliability in managing a steady workload Ability to work independently, stay organized, and manage a steady workflow Flexible, dependable, and ready to learn and grow with us Confident, friendly, and comfortable engaging with members and partners Proficient with computers, including Microsoft Office and email Requirements Must be at least 18 years old High School Diploma or GED 2+ years of customer service experience Ability to type 25 words per minute or more Reliable high-speed internet with an Ethernet connection A quiet, private workspace Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Savings Plan Paid Time Off Paid T-Mobile Cell Service Employee PerkSpot Discounts (retail, travel, dining & more!)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. What You'll Be Doing Support voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients as needed to drive towards implementation of AI solutions Serve as a strong contributor to the Google Delivery practice Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role 8+ years of application development experience overall 3+ years of experience with Google Dialog Flow ES/CX 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc., Google Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in supporting large multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting Bachelor's degree required Desired Experience 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 Bilingual (Spanish) skills a plus What You Can Expect The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Vice President, Digital Sales for the State & Local market at TTEC Digital and working remotely, you'll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. What You'll be Doing Reporting to the Vice President Sales for Public Sector and leveraging your deep understanding of the State & Local government landscape, procurement processes, and technology needs you will be instrumental in identifying, qualifying, and closing new business opportunities, as well as providing strategic insights to professional services, and systems integration. You'll be selling our comprehensive portfolio of best in class solutions to drive digital transformation within customer & citizen experience representing solutions from AWS, Google, Microsoft, Genesys, Zendesk, Salesforce, ServiceNow, Cisco and many others. During a typical week, you'll · Develop and execute strategic business development plans to target and penetrate key State & Local governments/agencies.· Leverage existing relationships and networks within State & Local governments to identify and qualify new business opportunities.· Maintain a comprehensive understanding of agency missions, priorities, and technology requirements.· Identify, qualify, and pursue new business opportunities through proactive outreach, networking, and proposal development.· Lead the development of compelling proposals and presentations that effectively communicate TTEC Digital's value proposition.· Build and maintain strong relationships with key decision-makers and influencers within target agencies.· Achieve and exceed assigned sales targets and revenue goals.· Set up meetings with key agency personnel.· Provide valuable insights into agency procurement cycles, budget planning, and decision-making processes.· Leverage knowledge of government regulations and compliance requirements to ensure successful contract execution.· Provide strategic insights to TTEC Digital's marketing and sales leadership regarding upcoming relevant capabilities and offerings· Help to shape TTEC Digital's offerings to be more attractive to State & Local agencies.· Conduct thorough market analysis to identify emerging trends, competitive threats, and potential opportunities within the State & Local sector. · Collaborate effectively with internal teams, including sales, solutions engineering, and delivery, to ensure seamless execution of business development strategies. What You Bring to The Role· Minimum of 10+ years of experience in business development within the State & Local sector, with a proven track record of success.· Experience selling PaaS, SaaS and or Professional Services in a Contact Center solutions environment· Deep knowledge of State & Local contracting vehicles and regulations.· Strong understanding of digital transformation technologies, including cloud, data, AI, and automation.· Ability to develop and conduct effective proposals and presentations with decision makers· Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals· Experienced go to market strategy development and complete growth plan development· Bachelor's degree, Master's degree preferred Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Your potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. #experience TTEC What You'll Do Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. During a Typical Day, You'll * Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. * Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported * Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc * Conduct regression testing and UATs * Conduct project and initiatives assigned to ISU Provisioning * Conduct internal trainings What You Bring to the Role * Bachelor's/College Degree, Computer Science/Information Technology or equivalent. * Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. * Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. * Experience on a BPO company * Work as part of a regional team across multiple countries, cultures and time-zones * Applicants must be willing to work on shifting schedules including weekends and holidays What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Ask us about our paid time off (PTO) and wellness and healthcare benefits * And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit *********************** for more information. Compensation The anticipated range is $23.17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone WFM Senior Consultant is responsible for the overall development, testing and delivery of the NICE CXone WFM software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone WFM software. Technical experience with various WFM technologies including NICE CXone WFM will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Influences opportunity strategy to incorporate the right technologies. Exercises wide latitude in determining objectives and approaches to client engagements. Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. Works on issues that impact design/selling success, future concepts, and product offerings. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You'll Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 5 or more years' experience in NICE CXone and UC environments. Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Experience with enterprise level CCaaS architecture for complex business needs. Experience creating and presenting to executive level stakeholders (technical and non-technical). Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Desire to work in a fast-paced environment. IEX and NiCE CXone Quality Management experience #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Your potential has a place here with TTEC's award-winning employment experience. As a Business Relationship Manager working in remote in the United States, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be Doing: ** The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners- building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement. **During a Typical Day, You'll** : - Serve as the primary liaison between business teams, TTEC IT, and technology vendors, ensuring clarity, accountability, and alignment. - Communicate frequently and consistently with assigned business units to understand goals, challenges, and technology priorities. - Translate business opportunities into actionable solutions that integrate smoothly into everyday workflows. - Manage vendor relationships and roadmaps, including leading Quarterly Business Reviews with business leadership. - Ensure all solutions meet regulatory, data privacy, security, and operational requirements. - Partner with TTEC IT to ensure systems are effectively maintained and evolve to meet changing business needs. - Identify and champion opportunities where technology can increase efficiency, reduce risk, and support growth. - Drive adoption and return on investment for technology initiatives, ensuring that business teams feel supported by their tools. - Act as a trusted advisor and advocate for both the business and IT, ensuring mutual understanding and shared success **What You Bring to the Role** : - Bachelor's degree in computer science, Information Technology, Business, or a related field-or an equivalent combination of education and experience. - Minimum 2 years of experience in one or more of the following: Project, Program, Product, or Portfolio Management. - Strong understanding of SaaS systems, vendor management, and technology lifecycle practices. - Exceptional communication skills (written and verbal) with the ability to translate between technical and business audiences. - Proven ability to manage multiple stakeholders and maintain productive relationships across teams. - Experience working with legal, compliance, or risk teams is a plus **What You Can Expect** : · An annual incentive program · Medical, dental, and vision · Tax-advantaged healthcare accounts · Financial and income protection benefits · Paid time off (PTO) and wellness time off · Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U.S. Employees | TTEC (************************************************* for more information. The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Title:** _Business Relationship Manager_ **Location:** _TX-Austin_ **Requisition ID:** _048A8_ **Other Locations:** _United States_

Home (***************************** »Job Details **VR Gaming Developer Support Specialist** Operations (************************************************************ Language English Apply Now (******************************************************************************************************************************************************** **Summary** In the role of VR Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **Description** **A NEW CAREER POWERED BY YOU** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** "awards every year? ThenaDeveloper Support Specialistposition at Concentrix is just the right place for you! AsaDeveloper Support Specialist, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** AsaDeveloper Support Specialist, you will: + Escalate non-standard submissions + Report on trends and advocate for platform level solutions + Communicate with developers and internal partners about their ticket inquiries + Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') + Solve problems or offer solutions that are that are generally unstructured and require extensive clarification + Maintain in-depth knowledge of client products and/or services **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialistrole include: + Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce + Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution + Meticulous attention to detail + Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load + Tolerance for repetitive work in a fast-paced, high production work environment + Ability to work as a team member, as well as independently and collaboratively + Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner + Ability to work with and wear VR equipment daily and for extended periods of time if needed + Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load + Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly + Strong computer navigation skills and PC Knowledge + Must reside in the United States and have a valid U.S. address for residence **REQUIREMENTS** + 18 Years of age or older with a completed High School Diploma or GED required + Extensive personal or professional experience with video gaming and social media platforms required + Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required + 1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred + BA/BS degree preferred + Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required + Employment for this position is onsite in office at 300 W 6th St, Austin, TX 78701 **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + The base salary for this position is$31/hr.(pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + A modern, state-of-the-art office setting with advanced technologies and a great team + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Home (***************************** »Job Details **Senior Technical Project Manager (Delivery Manager)** Information Technology Other Language English Apply Now (***************************************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Job Description: Senior Technical Project Manager, Delivery Manager** **Location: Bellevue, WA (5 Days Onsite)** **Overview:** We are seeking a Project Manager who will serve as Delivery Manager for our solutioning teams. This role involves coordinating discussions, documenting processes, and tracking the status of capabilities throughout our intake and solutioning cycles. **Responsibilities:** + Drive strategically important programs and manage them from inception to completion. + Plan, estimate, budget, and control costs to ensure project completion within the approved budget. + Track project revenue by monitoring as-sold and as-delivered margins. + Analyze program needs, provide business-justified recommendations, and lead approved programs. + Apply Agile-certified Scrum processes and exhibit Scrum Master traits, holding certification such as ASM or CSM. + Develop project timelines and report progress within the project environment. + Identify stakeholders, analyze their expectations, and develop strategies to engage them in project decisions and execution. **Key Qualifications:** + **Experience:** Over 10 years in the IT industry, with at least 5 years in project management handling end-to-end projects. + **Education:** A project management-related certification such as PMI-ACP, PMP, Prince 2, or PSM II is desirable. + **Skills:** Proficient in Microsoft Excel (formulas, data cleansing, data manipulation), and hands-on experience with project management tools like JIRA or MS Project. + Agile Experience - ability to size projects **Skills & Abilities:** + Demonstrated ability to think big-picture while maintaining attention to detail. + Quick learner with the capability to handle both internal and external relationships. + Proficient in working with senior executives and showcasing strategic understanding of business needs. + Excellent soft skills and the ability to communicate effectively. **Work Environment:** This role requires the ability to learn quickly, manage relationships adeptly, and work effectively with senior executives. Candidates should possess strong coordination, documentation, and tracking abilities to ensure project success. The base salary range for this position is $92,250 - $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 12/15/2025

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client facing environment. This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects.What You'll Be Doing Manage the overall delivery relationship with assigned clients Frequent and direct contact with leadership to provide technical expertise and project status updates Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors) Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. Review project invoices for accuracy Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio Code and test projects. Attend meetings and training as required. What You'll Bring to the Role Experience delivering digital transformation projects. Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect 5+ years experience in Project / Program Management within a consulting environment Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements. Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects. Experience leading a program with multiple projects and workstreams preferred. Superb written and verbal communication and listening skills Excellent organizational and planning skills Keen attention to detail Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners. PMP or other Project Management Certification strongly preferred Ability to travel up to 30% $140,000 - $160,000 a year#LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Home (***************************** »Job Details **Technical Product Owner-Identity Access Management (IAM)** Information Technology Other Language English Apply Now (********************************************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Technical Product Owner** **Job Locations:** **Overland Park, KS** **Frisco, TX** Concentrix is seeking a highly skilled Product Owner with experience in Identity and Access Management (IAM) **P** **ro** **duct Ownership:** Lead the development and management of IAM solutions, ensuring alignment with business objectives and user needs. **Key Responsibilities:** + Serve as the primary liaison between business stakeholders and the Salesforce development team & Integration Layers + Own and manage the product backlog for Java, API-related initiatives, ensuring clear prioritization and alignment with business objectives. + Translate business requirements into detailed user stories and acceptance criteria. + Collaborate with developers, architects, and admins to design scalable and efficient solutions. + Drive the implementation of features and enhancements + Ensure data integrity, system performance, and user adoption through continuous improvement. + Lead sprint planning, backlog grooming, and product demos. + Monitor KPIs and user feedback to inform future enhancements and roadmap planning. **Required Qualifications:** + 5+ years of experience as a Technical Product Owner in an Agile environment. + Experience writing user stories, managing product backlogs, and working with cross-functional teams. + Excellent communication, stakeholder management, and problem-solving skills. + Proven experience as a Product Owner, specifically in IAM. **Preferred Qualifications:** + Familiarity with tools like Jira, Confluence, and Agile methodologies. + Experience in a B2B SaaS or enterprise environment. + Experience with Swagger At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is 12/15/2025.

Home (***************************** »Job Details **Senior API Java Developer** Information Technology Other Language English Apply Now (*************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Title: Senior API Java Developer** **Location: Frisco, TX or Bellevue, WA** Ideal candidate will have hands-on experience building scalable microservices using Spring Boot, deploying applications on Kubernetes, orchestrating workflows with Netflix Conductor, and designing robust RESTful APIs. **Responsibilities** - Design, develop, and maintain backend services using Java and Spring Boot. - Build and deploy microservices architecture on Kubernetes clusters. - Integrate and orchestrate workflows using Netflix Conductor. - Develop and maintain RESTful APIs for internal and external consumption. - Collaborate with frontend developers, DevOps engineers, and product ma agers to deliver high-quality software. - Write clean, maintainable, and testable code following best practices. - Monitor and optimize application performance and scalability. - Participate in code reviews, sprint planning, and technical discussions. The deadline to apply for this position is 12/16/2025 The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Enterprise Architect is responsible for leading large enterprise transformation engagements, complex multi practice E360 CX transformations, architecture governance, vision and roadmap and ensuring optimal solutions are architected and developed across many workstreams to meet the client business challenges. In addition, you will elevate TTEC Digital's relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions while becoming a trusted advisor. You will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.What You'll Be Doing Client engagement Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices Project delivery Leads enterprise-scale, complex functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decomposes enterprise-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks Professionally delegates technical tasks to other team members for multi-workstream enterprise projects Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others' proposed solutions, and delegates ownership to others where appropriate Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery Demonstrates an ability to monitor other consultants' completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others Expertise Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy For enterprise projects, reviews requirements/user stories of others for completeness and clarity What You Bring to the Role Is able to write moderately complex data queries and/or simple low-code routines Has 5+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project Has 5+ years' experience leading consulting projects for enterprise clients with three or more of the following types (or comparable) of projects, and is considered a go-to source of knowledge for others: Implementing, configuring and customizing Microsoft D365 CE including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps Upgrading/migrating CRM on-premise to D365 Sales Implementing Microsoft Dynamics CRM or D365 Sales Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights Migrating data and and/or implementing integrations to and from D365 Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort Has four or more Microsoft D365 certifications Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement What You Can Expect The anticipated range for individuals expressing interest in this position is $180,000 to $200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Team OverviewFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for ‘Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUSWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Exercises wide latitude in determining objectives and approaches to engagements. Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. Works on issues that impact design/selling success, future concepts, and product offerings. Ability to mentor Software Engineers Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET Design and present projects to improve current process and overall platform. Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 5 or more years' experience in NICE CXone and UC environments. 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). Team Player Desire to work in a fast-paced environment. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Contact Center as a Service (CCaaS) software management and domain experience. NICE CXone and CXone Studio Experience What You Can Expect The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an AWS Sr. Software Developer to join our team. This is a remote role based in the US. The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date. As the backbone of our delivery teams, our AWS Sr. Software Developers, working remotely in the US, build and deploy our AWS Practice's designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.What You Will Be Doing: Morning meetings with the internal team and clients Requirements analysis and design conversations when you have a new project starting. Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs. You need to be ready to learn quickly! What You Will Bring: Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services Advanced understanding of the way the web works Functional understanding of agile methodologies such as Scrum Ability to accept constructive feedback Desire to provide assistance to other team members. The ideal candidate seeks to understand before prescribing a solution. A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Willingness to stand up for your convictions and yet commit to the team's decision #Li-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Business Relationship ManagerYour potential has a place here with TTEC's award-winning employment experience. As a Business Relationship Manager working in remote in the United States, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing: The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners- building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement. During a Typical Day, You'll:• Serve as the primary liaison between business teams, TTEC IT, and technology vendors, ensuring clarity, accountability, and alignment. • Communicate frequently and consistently with assigned business units to understand goals, challenges, and technology priorities. • Translate business opportunities into actionable solutions that integrate smoothly into everyday workflows. • Manage vendor relationships and roadmaps, including leading Quarterly Business Reviews with business leadership. • Ensure all solutions meet regulatory, data privacy, security, and operational requirements. • Partner with TTEC IT to ensure systems are effectively maintained and evolve to meet changing business needs. • Identify and champion opportunities where technology can increase efficiency, reduce risk, and support growth. • Drive adoption and return on investment for technology initiatives, ensuring that business teams feel supported by their tools. • Act as a trusted advisor and advocate for both the business and IT, ensuring mutual understanding and shared success What You Bring to the Role:• Bachelor's degree in computer science, Information Technology, Business, or a related field-or an equivalent combination of education and experience. • Minimum 2 years of experience in one or more of the following: Project, Program, Product, or Portfolio Management. • Strong understanding of SaaS systems, vendor management, and technology lifecycle practices. • Exceptional communication skills (written and verbal) with the ability to translate between technical and business audiences. • Proven ability to manage multiple stakeholders and maintain productive relationships across teams. • Experience working with legal, compliance, or risk teams is a plus What You Can Expect:· An annual incentive program · Medical, dental, and vision · Tax-advantaged healthcare accounts · Financial and income protection benefits · Paid time off (PTO) and wellness time off · Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U. S. Employees | TTEC for more information. The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-AustinOther Locations: United States

TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.$150,000 - $170,000 a year What you'll be doing: The Vice President, Sales Executive is expected to drive net new sales of professional and managed services by acquiring new clients and expanding business within existing clients across our comprehensive portfolio. This role is crucial for expanding our market presence beyond our traditional CX solutions into broader AWS workloads and deeper customer engagements. The ideal candidate will have a strong background in enterprise technology professional services sales, with deep understanding of AWS services and cloud transformation strategies. Unlike SaaS product sales, you'll be working backwards from customer problems to design custom solutions leveraging AWS services, requiring strong consultative selling skills and technical acumen. Key Responsibilities: Act as a trusted advisor to customers and prospects to understand business problems first, then provide expert guidance on leveraging the full suite of AWS services to enable business transformation, optimize operations, and create competitive advantages. Generate, manage, and execute pipeline growth across multiple channels, including self-generated opportunities through strong C-suite relationships. Manage multiple complex sales opportunities from inception to close, responsible for deal qualification, strategy development, and maintaining executive-level customer relationships. Work cross-functionally with pre-sales solution architects, delivery teams, managed services, AI/ML specialists, data engineers, and cloud infrastructure experts to propose comprehensive professional services roadmaps that meet customers' business objectives. Collaborate closely with AWS teams, understanding how to co-sell and partner effectively within the AWS ecosystem to maximize value for clients. Utilize outcome-based and consultative solution-selling techniques to address enterprise-wide transformation needs through custom professional services engagements rather than pre-packaged solutions. Consistently meet or exceed sales targets, demonstrating a proven track record in enterprise cloud solution sales. What you bring: 8+ years of experience in selling enterprise technology professional services (not products), with significant exposure to AWS solutions and custom implementation engagements. 5+ years of experience selling directly to C-suite executives in enterprise-level customers, with demonstrated ability to translate business problems into technical solutions. Demonstrated expertise in AI/ML, data analytics, and cloud transformation solutions, with the ability to articulate their business value. Proven ability to develop long-term relationships and partnerships with business leaders and decision-makers across multiple organizational departments. Experience selling complex, high-value professional services engagements with long sales cycles and multiple stakeholders and articulate the value of consulting expertise. Highly self-motivated and results-oriented Proven success in a dynamic, fast-growing environment and ability to adapt to rapidly evolving technology landscapes. Strong understanding of the AWS partner ecosystem and go-to-market strategies. Industry experience in Retail, Financial Services, Travel/Hospitality, and/or Healthcare preferred, with understanding of industry-specific AWS use cases. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Your potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. \#experience TTEC **What You'll Do** Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. **During a Typical Day, You'll** + Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. + Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported + Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc + Conduct regression testing and UATs + Conduct project and initiatives assigned to ISU Provisioning + Conduct internal trainings **What You Bring to the Role** + Bachelor's/College Degree, Computer Science/Information Technology or equivalent. + Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. + Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. + Experience on a BPO company + Work as part of a regional team across multiple countries, cultures and time-zones + Applicants must be willing to work on shifting schedules including weekends and holidays **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit *********************** for more information. **Compensation** The anticipated range is $23.17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **About TTEC** TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Associate Administrator Systems Administration_ **Location:** _TX-Austin_ **Requisition ID:** _048L0_

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation Ability to mentor Software Engineers Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You'll Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 3 or more years of experience in Zoom Contact Center and UC environments. Experience with enterprise level CCaaS architecture for complex business needs. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). Team Player Desire to work in a fast-paced environment. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote