Information Technology Operations Manager jobs at Concentrix

The IT Operations Manager will lead the day-to-day delivery of IT services, including service desk, field support, endpoint lifecycle, patching, and device management. This role ensures ITIL process compliance, SLA adherence, and provides hands-on escalation for network and telephony issues while managing a team of supervisors and technical staff. Key Responsibilities Manage and coordinate technical team activities, including scheduling, monitoring, and incident response. Ensure operational coverage and SLA compliance. Oversee endpoint lifecycle: imaging, deployment, patching. Govern ITIL processes (incident, problem, change, request). Provide advanced troubleshooting for network and telephony. Lead, mentor, and develop supervisors and technical staff. Ensure compliance with policies, standards, and regulatory requirements. Support integration of new technologies and enterprise-wide rollouts. Input into disaster recovery and business continuity planning. Travel to multiple sites (25%-40%). Must-Have Skills ITIL process ownership & SLA governance. Leadership experience managing supervisors and technical teams. Endpoint lifecycle management. Advanced network/telephony troubleshooting. Multi-site field services management. Nice-to-Have Skills ServiceNow administration/reporting. Intune Autopilot / MECM expertise. Government/regulatory environment experience. Disaster recovery/business continuity planning. Education & Experience Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Minimum 7 years in IT operations, including team management.

Please send updated resumes directly to ********************** Jason Tompkins, Recruiter, Yoh SPG *************************************** Dallas/Fort Worth Candidates Only W2 Candidates Only No Sponsorship No 3rd Parties We are seeking a hybrid IT Infrastructure Project Manager-someone with strong technical knowledge and proven project management skills. This role is part of the IT Field Services Team, which supports the design, setup, and maintenance of IT infrastructure across the nation. The ideal candidate will have a background in network and server infrastructure and experience managing projects in a multi-site environment. This position requires excellent communication skills, the ability to create documentation and training materials, and a collaborative approach to working with internal teams and vendors. Key Responsibilities Lead IT infrastructure projects from planning through implementation across multiple locations. Collaborate with Engineering, Operations, Help Desk, and other IT teams to ensure successful project delivery. Manage network and server deployments, upgrades, and migrations at store locations. Coordinate project schedules, task assignments, and status updates for stakeholders. Work with internal technical resources and third-party vendors to track and complete implementation tasks. Develop documentation and training materials to support Help Desk and other teams. Assist senior engineers and IT managers in creating and updating infrastructure policies, standards, and procedural guides. Minimum Qualifications Bachelor's degree or equivalent experience. 5+ years in IT engineering and operations (LAN/server administration, backup systems, monitoring tools, desktop support). Strong troubleshooting skills and attention to detail. Excellent communication skills with confidence interacting across all organizational levels. Ability to manage multiple priorities under pressure and meet deadlines. Proficiency with Microsoft Word, Excel, Outlook, and ticketing systems. Understanding of project/program management governance, techniques, and methods. Willingness to travel occasionally (4-8 times per year for acquisitions and major projects). Preferred Qualifications Experience with network and compute concepts, including LAN/WAN design and troubleshooting. Technical writing skills for documentation and training. Familiarity with multi-site environments (retail, healthcare, education). Project management certification (PMP or similar) is a plus but not required. Estimated Min Rate: $60.00 Estimated Max Rate: $62.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

As the IT Systems Manager, you will oversee and maintain our IT infrastructure, ensuring smooth operations across a small but dynamic IT department. You'll support internal end users in and play a critical role in managing data and collaborating closely with our ERP team. This position requires a proactive, hands-on leader who thrives in a fast-paced environment and can work independently with minimal training. Key Responsibilities Manage and maintain IT systems, network infrastructure, and Active Directory for internal users. Collaborate with the ERP team to provide input and support for Oracle ERP system. Ensure accurate data management and integrity across systems. Provide direct IT support to all levels of the organization, including C-Suite executives. Interface with stakeholders to gather and input data into the ERP system. Troubleshoot technical issues and implement solutions promptly. Drive continuous improvement initiatives within IT processes and systems.

Title: Director, IT - Commercial Applications, Business Intelligence & Artificial Intelligence ABOUT OUR CLIENT Our client is a global life sciences organization dedicated to improving patient outcomes through innovative therapies within the pharmaceutical sector. With a strong commitment to advancing treatment and expanding access for patients worldwide, the company continues to invest in its commercial capabilities, digital transformation, and data-driven decision-making. Headquartered in Richmond, VA, our client employs a globally distributed workforce and maintains a mission-centered culture of integrity, innovation, and collaboration. POSITION SUMMARY Our client is seeking a visionary and results-driven Director of IT to lead strategy, development, and optimization across Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI). This leader will play a pivotal role in shaping the digital roadmap, modernizing commercial technology platforms, and enabling advanced analytics across Sales, Marketing, Market Access, and Patient Services. ESSENTIAL FUNCTIONS Strategic Leadership Develop and execute the IT roadmap for Commercial Applications, BI, and AI in alignment with corporate and commercial strategies. Partner closely with Commercial, Data Science, and Analytics stakeholders to identify opportunities for innovation and operational excellence. Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions. Commercial Applications Oversee implementation, optimization, and lifecycle management of Veeva CRM and other core commercial platforms. Ensure seamless integration between commercial systems, ERP platforms, data lakes, and third-party data sources. Drive enhancements to support field force effectiveness, omnichannel engagement, and actionable insights for HCPs and patients. Business Intelligence & Data Analytics Lead BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics capabilities. Develop KPIs and dashboards to monitor commercial performance, market dynamics, and customer engagement. Ensure strong data governance, data quality, and compliance with relevant regulations (e.g., HIPAA, GDPR). Artificial Intelligence & Advanced Analytics Champion the adoption of AI/ML capabilities to improve targeting, forecasting, segmentation, and personalization. Collaborate with data science teams to operationalize predictive and prescriptive analytics solutions. Assess emerging technologies and vendor solutions to accelerate AI maturity across the organization. MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree or MBA preferred. 10+ years of progressive IT leadership experience, including at least 5 years within the pharmaceutical or life sciences industry. Proven experience managing commercial applications, BI platforms, and AI initiatives. Deep understanding of commercial pharma operations, data ecosystems, and regulatory environments. Strong vendor management, project delivery, and stakeholder engagement skills. Experience with cloud platforms (e.g., AWS, Azure), data lakes, and modern data stack tools. COMPETENCIES / ATTRIBUTES Familiarity with Veeva CRM, IQVIA data assets, and AI/ML frameworks. Strong change management capability and experience with agile delivery models. Excellent communication, leadership, and influencing skills across all levels of the organization. GUIDING PRINCIPLES & CONDUCT EXPECTATIONS Employees are expected to demonstrate integrity, ethical behavior, and accountability in alignment with our client's guiding principles. This includes: Upholding strong ethics and integrity under all circumstances. Understanding and adhering to relevant policies and regulatory obligations. Promoting a culture of transparency and speaking up when concerns arise. For people leaders, additional expectations include reinforcing risk awareness, fostering team accountability, and modeling a strong Speak Up culture. COMPLIANCE OBLIGATIONS Maintain a strong commitment to compliance, ethical conduct, and adherence to internal and external policies. Ensure awareness of risk, ongoing oversight, and mitigation within assigned responsibilities.

Contract to Hire (W2 ONLY, NO C-C) Dallas/Fort Worth Candidates Only We are seeking a hybrid IT Infrastructure Project Manager-someone with strong technical knowledge and proven project management skills. This role supports the design, setup, and maintenance of IT infrastructure across the nation. The ideal candidate will have a background in network and server infrastructure and experience managing projects in a multi-site environment. This position requires excellent communication skills, the ability to create documentation and training materials, and a collaborative approach to working with internal teams and vendors. Responsibilities Lead IT infrastructure projects from planning through implementation across multiple locations. Collaborate with Engineering, Operations, Help Desk, and other IT teams to ensure successful project delivery. Manage network and server deployments, upgrades, and migrations at store locations. Coordinate project schedules, task assignments, and status updates for stakeholders. Work with internal technical resources and third-party vendors to track and complete implementation tasks. Develop documentation and training materials to support Help Desk and other teams. Assist senior engineers and IT managers in creating and updating infrastructure policies, standards, and procedural guides. Qualifications Bachelor's degree or equivalent experience. 5+ years in IT engineering and operations (LAN/server administration, backup systems, monitoring tools, desktop support). Strong troubleshooting skills and attention to detail. Excellent communication skills with confidence interacting across all organizational levels. Ability to manage multiple priorities under pressure and meet deadlines. Proficiency with Microsoft Word, Excel, Outlook, and ticketing systems. Understanding of project/program management governance, techniques, and methods. Willingness to travel occasionally (4-8 times per year for acquisitions and major projects). Experience with network and compute concepts, including LAN/WAN design and troubleshooting. Technical writing skills for documentation and training. Familiarity with multi-site environments (retail, healthcare, education). Project management certification (PMP or similar) is a plus but not required. Estimated Min Rate: $60.00 Estimated Max Rate: $62.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

We are working with a fast-growing stable company looking to bring on an junior IT Network Manager. This role will be onsite Monday - Friday in Pembroke Pines. This person will need to have at least 1-2 years of experience of true management experience. Key Responsibilities: Network Infrastructure Leadership Design, implement, maintain, and optimize network infrastructure, ensuring it aligns with cybersecurity frameworks, regulatory requirements, and internal policies. Team Management & People Leadership Oversee and guide the network team, including: Providing direction that supports the mission, values, and core competencies Setting goals and coaching team members for continuous growth Delivering consistent performance feedback and managing annual reviews Supporting employee development and identifying high-potential talent Driving a positive culture focused on quality, engagement, retention, and continuous improvement Leading recruitment, onboarding, scheduling, job rotations, training, and timecard/overtime management Maintaining open and respectful communication through meetings, one-on-ones, and clear updates Technology Research & Innovation Stay current on emerging technologies, evaluate new tools and architectures, and make recommendations that enhance network reliability, scalability, and efficiency. Act as the subject matter expert and final escalation point for all network-related issues. Security & Compliance Ensure network operations meet regulatory and internal security standards, including data encryption, segmentation, and proper role-based access controls. Documentation & Standards Create and maintain accurate network documentation such as diagrams, configuration standards, and system inventories. Access & Security Assessments Perform security reviews of user accounts, directory structures, permissions, and device configurations to ensure a secure and compliant environment.

Direct Hire/Perm/Fulltime Role Comp - 200000-250000 base salary+bonus and benefits - Director of IT (Commercial Applications, BI & AI) The Director of IT will lead the vision, strategy, and delivery of Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI) to drive digital transformation and data-driven decision-making across Sales, Marketing, Market Access, and Patient Services. This role is accountable for defining the technology roadmap, enabling commercial effectiveness, and ensuring scalable, secure, and compliant solutions across the commercial ecosystem. KEY RESPONSIBILITIES Define and execute the IT strategy for Commercial Applications, BI, and AI aligned with business objectives. Lead cross-functional teams to deliver secure, scalable, and compliant technology solutions. Oversee implementation, integration, and lifecycle management of Veeva CRM and other commercial platforms. Enable commercial analytics through enterprise data architecture, dashboards, KPIs, and self-service BI. Ensure strong data governance, quality, and regulatory compliance (HIPAA, GDPR). Advance the adoption of AI/ML models for forecasting, targeting, segmentation, and personalization. Collaborate with Data Science and Commercial leadership to operationalize predictive insights. QUALIFICATIONS Bachelor's degree required; Master's or MBA preferred. 10+ years of progressive IT leadership, including 5+ years in pharma/life sciences. Proven experience with commercial applications, BI platforms, and AI initiatives. Expertise in commercial pharma data ecosystems, cloud platforms (AWS/Azure), and modern data architectures. COMPETENCIES Familiarity with Veeva CRM, IQVIA data, and AI/ML frameworks. Effective change leadership and agile delivery experience. Exceptional communication and influencing skills across business and technical stakeholders. #TECH

About Accion Performance: Accion Performance is the science of supply chain and a Morales Group Company. We take logistics to the next level with our unique solutions by helping manufacturers and distributors control their supply chain We design p that reduce costs, increase productivity, and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more: ******************** Why Accion Performance? We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together. If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way. The Position: The Systems and IT Manager plays an important role within Accion Performance by providing the business knowledge and technical skills to implement technical strategies, evaluate products, and provide a superior level of technical support that benefits the company and customers. The Duties: Supervisory Responsibilities Recruits, interviews, hires, and trains Systems staff Oversees the daily workflow of the department Provides constructive and timely performance evaluations Handles discipline and termination of employees per company policies Duties/Responsibilities Embraces and promotes Accion Performance's Warehouse's core values: Be Humble, Be Courageous, Be a Light, and Be Gritty. Plans, organizes, implements, and trains stakeholders on IT-related products Collaborates with staff, customers, vendors, and managers to understand and assess computing and systems needs and requirements Leads the 3PL customers' teams in system implementation, onboarding, training, and tasks Serves as Systems liaison between operating divisions, vendors, customers, and all internal departments to achieve objectives Interfaces between external customers' operating systems and internal systems to ensure data integrity between the systems IT integration between third party software Automation of systems to increase efficiency across the business unit Creation, automation, and maintenance of customer and internal reporting systems. Not limited to but including: inventory management, PowerBI, Crystal Reporting, SQL reporting, Synapse Anywhere Evaluates system utilization and primary support for detection and correction of operational problems Acts as the subject matter expert to advise on system performance, available enhancements, and strategic ways to prevent operational risks Manages vendor relationships and application sourcing; regularly communicates with key contacts for day-to-day issues and escalations Ensures connections with trading partners occur without issue Oversees backup, system testing, system patches and system promotes, security, and user help systems Drives operational continuous improvement by researching and providing suggestions to internal stakeholders Remains current on the latest systems and technology trends, options, and offerings Travels to other Accion Services Warehouse and customer locations as required; up to 25% of the time Creates and recommends IT budget based on business needs and scalability Other duties and projects as assigned Competencies Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Managing People: Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinate's activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills. Verbal & Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. The Qualities: Bachelor's degree or equivalent in information systems or computer science; master's degree preferred Five or more years' experience in a similar role; 3PL experience preferred Advanced knowledge of operating systems, interfaces, computing, and scripting Highly proficient in the English language Excellent technical, supervisory, interpersonal, collaboration, and critical-thinking skills Excellent verbal and written communication skills Fluent in a variety of programming languages, software, and systems Basic understanding of managing budgets and expenses Motivated and growth-oriented Physical Demands and Work Environment Most of the work takes place in an office environment within a warehouse with moderate noise Prolonged periods sitting at a desk and working on a computer Continually required to talk; hear; use hand and finger dexterity Frequently required to walk or stand Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl Specific vision abilities required for this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus Must be able to lift and carry up to 50 pounds on occasion Accion Performance Benefits: Health insurance - Medical, vision, dental and life insurance plans available. Disability Insurance - Short-term and long-term coverage. Paid Baby Bonding Time - because family is important. Competitive PTO 401k Plan -for saving for the future. Professional Development A culture of Giving Back - 16 Paid Volunteer Hours Passport Program - we want to keep the team engaged in the culture we've built. What we value: Be Humble Show up with no Ego and serve others. Be Courageous Be willing to step out for what is right and use your voice. Be a Light Shine bright when there is darkness. Be Gritty Stay hungry, overcome challenges, produce results Accion Performance is a division of Morales Group Staffing and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

Job Title: Director of Infrastructure Department: IT / Technology Reports To: CEO The Director of Infrastructure is responsible for the overall design, stability, security, and performance of the firm's technology infrastructure. This includes leadership over hardware platforms, server and network operations, system administration, and business application support. The role ensures that all systems - on-premise and cloud - are configured, maintained, and upgraded to meet organizational needs. This position also oversees IT security incident management, monitors system health and availability, and provides escalation support for complex or overflow service tickets. The Director of Infrastructure serves as a senior technology leader and strategic partner across the organization. Essential Responsibilities Infrastructure & Systems Management Provide senior-level administration of virtual and physical Windows servers, with emphasis on upgrades, performance tuning, backup integrity, and high availability. Architect, manage, and optimize a low-latency, high-resilience network environment; perform advanced troubleshooting and root-cause analysis. Lead migration and integration efforts from on-premise systems to IaaS/SaaS solutions, ensuring minimal disruption to operations. Maintain a secure and efficient endpoint environment, including workstations, laptops, mobile devices, printers, and other user-facing technology. Manage internal and hosted solutions, with strong proficiency in Azure, O365, and Salesforce. Telephony & Communication Systems Oversee VoIP and telephony systems, including contact center technologies, with a senior-level understanding of system architecture and troubleshooting. IT Operations & Support Provide escalation support for complex issues and assist in managing overflow ticket volume. Develop and implement proactive strategies to eliminate recurring issues and enhance system reliability. Ensure system monitoring tools, alerts, and reporting mechanisms are maintained and optimized. Leadership & Collaboration Serve as a senior IT leader and subject-matter expert for business units, providing recommendations on technology improvements, training, and workflow optimization. Partner with department leaders to understand business needs and align infrastructure initiatives with organizational goals. Lead, mentor, and develop a team of infrastructure and system support professionals. Governance, Security & Compliance Maintain strong IT security practices, including incident management, patching, access control, and audit support. Oversee backup, disaster recovery, and business continuity planning and testing. Ensure compliance with industry standards, legal requirements, and internal policies. Requirements Experience 7-10 years of experience managing daily IT functions, including networking, server administration, security, backup/disaster recovery, and technical support. Senior-level experience with on-premise and cloud infrastructure: VMware, Windows Server, Windows workstations, Microsoft Azure, Office 365, SonicWall, HP ProCurve switching, and Salesforce. Proven track record managing IT projects involving vendors, internal stakeholders, and third-party partners. 5+ years of experience creating and managing IT budgets, with demonstrated fiscal responsibility. 5+ years managing a team of technical professionals. 3+ years as the senior-most IT resource in a 300+ user environment. Skills & Attributes Strong leadership, communication, and decision-making skills. Ability to translate technical concepts for non-technical stakeholders. Highly organized, detail-oriented, and proactive. Patient, adaptable, and able to work effectively under pressure. Demonstrated ability to implement best practices and drive continuous improvement. Job Level Director Compensation Salary Range: $100,000 - $150,000 Structure: Salary Bonus Eligible: Yes

We are seeking an experienced IT Director to oversee our firm's technology infrastructure and ensure it efficiently and securely supports our business operations. This role requires a strong focus on compliance, cybersecurity, and strategic IT alignment within the financial services industry. Key Responsibilities Oversee the firm's entire IT infrastructure, including managing the relationship with our Managed Service Provider (MSP) and all third-party technology vendors. Serve as the main escalation point for all technology-related issues and incidents, working closely with the MSP. Lead the development, selection, and implementation of new hardware and software to improve operational efficiency. Manage the IT budget to ensure cost-effective technology solutions Develop and enforce robust cybersecurity measures to safeguard sensitive firm data. Proactively assess and mitigate technology-related risks. Manage relationships with all technology vendors, holding them accountable for performance, security standards, and service terms. Identify opportunities for technological innovation that align with the firm's business goals. Participate in committee and executive-level discussions, providing expert input and regular reports on IT initiatives. Skills and Experience Bachelor of Science in IT, Computer Science, MIS, or a related field. 5+ years of experience in Information Technology; experience in the financial services industry is preferred. Proficiency in network administration, cybersecurity, cloud computing, and IT infrastructure management. Strong understanding of the specific IT needs and regulatory requirements for financial advisory firms. Proven ability to align IT strategy with overall business objectives.

A major global client of ours has a need for a IT Manager - Infrastructure for their Chandler, AZ location. This is a contract opportunity with the possibility of a permanent hire. General Purpose of the Role The IT Manager - Infrastructure oversees the company's global IT environment and ensures high performance, reliability, and availability across all systems. This role manages all core infrastructure components including endpoints, servers, cloud environments, data storage, voice systems, and user technology needs. The manager leads a team responsible for timely support response, troubleshooting, and issue resolution across both corporate and manufacturing operations. This position also works closely with Network, Security, and Applications teams to maintain uptime, improve processes, and support overall business efficiency. Key Responsibilities Maintain secure, stable IT infrastructure and ensure adherence to company policies and operational controls. Oversee daily support activities across servers, cloud systems, data storage, and infrastructure technologies. Ensure strong disaster recovery, backup practices, and long-term system reliability through standard processes. Set goals and performance metrics for the Infrastructure team and manage progress against expectations. Ensure timely resolution of support requests through the Helpdesk and coordinate repair or escalation efforts across IT. Manage vendor relationships and negotiate contracts for infrastructure services and technology solutions. Lead, develop, and mentor a high-performing technical team. Promote a security-first mindset and champion best practices for protecting internal and customer data. Support continuous improvement by developing standard operating procedures and optimizing system performance. Collaborate with business and IT leaders to minimize downtime and improve operational outcomes. Qualifications Bachelor's degree required; Master's degree preferred. 10+ years of combined business, consulting, or IT leadership experience. Strong foundation in Infrastructure with working knowledge of Network, Security, and Applications, including SAP in a manufacturing environment. Microsoft certifications (MCSE, MCSA) and server/SQL-related credentials preferred. Experience leading or supporting global teams across multiple regions. Demonstrated success in hands-on infrastructure management, vendor oversight, and complex problem solving. Proven experience managing Microsoft-based environments, cloud services, Active Directory, and collaboration platforms. Background supporting manufacturing operations is highly desirable. Knowledge & Competencies Strong knowledge of infrastructure support services, monitoring, performance management, and multi-platform environments. Proficiency with Nutanix, VMware, Active Directory, Veeam, Windows Server, networking tools, Azure, and Intune. Experience working with SAP ECC or S/4. Ability to design and implement scalable infrastructure solutions that meet business needs. Experience managing IT infrastructure budgets and achieving cost-efficiency. Strong project coordination skills for infrastructure programs and cross-functional initiatives. Understanding of regulatory and compliance requirements such as GDPR and SOX. Personal Attributes Strong troubleshooting skills and the ability to quickly learn new technologies. Skilled people leader with the ability to coach and develop team members. Clear and confident communicator, able to explain technical concepts to non-technical audiences. Strong judgment, accountability, and decision-making ability. Collaborative working style with the ability to influence across teams. High integrity and professionalism.

Job Family: Data Science Consulting Travel Required: Up to 10% Clearance Required: Active Top Secret (TS) What You Will Do: As part of Guidehouse's Technology - Platforms - UiPath team, you will work on high-impact and high-visibility projects, helping to shape not only Guidehouse's current business, but its long-term strategy. Build the future of Intelligent Automation as part of the Platforms Center of Excellence (CoE). The CoE is a unique team within Guidehouse, focusing on solving our client's most critical challenges using RPA, Microsoft Power Platform, and AI. The CoE works on a wide variety of projects; from helping clients get started on their automation journey, to implementing and scaling full grown RPA programs, to combining advanced technologies such as AI and machine learning with RPA to create cognitive automations that are able to complete tasks that would not be possible for RPA alone. As an RPA Program Manager and RPA (Robotic Process Automation) SME, you'll be a critical member of a growing team with great opportunities to learn and advance your career. You will support internal and external customers, engaging at a high-level with other consulting professionals and clients. You'll be responsible for all aspects of implementing automation solutions from requirements gathering and process documentation to developing, testing, and deploying solutions. What You Will Need: U.S. Citizenship required and an active Top Secret Local to Huntsville, AL Bachelor's degree is required Minimum of TEN (10) years of experience with FIVE (5) of those focused on focused on RPA implementation; Experience leading RPA projects Expert in RPA lifecycle to include assessing use cases, gathering requirements, building, testing, and deploying Experience interacting with and presenting to client leadership Experience identifying developer roadblocks and resolving, either on your own or working with clients Experience building strong client relationships Experience overseeing solution architects, SMEs, developers, and business analysts to drive the delivery of automation solutions Experiencing driving the successful delivery of automation solutions Experience with automation software such as UiPath, Blue Prism, or Automation Anywhere Ability and desire to work on a fast-paced, technical team that is constantly growing and taking on new challenges; Effective communication to various audiences (including various levels of management and external clients) in a professional environment; Strong written and verbal communication, including the ability to communicate clearly about technical issues Experience working within an automation Center of Excellence; Experience working within a governance model; What Would Be Nice To Have: Active TS/SCI Experience with Microsoft Power Platform Tools Experience working with Blue Prism; What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About the Company At the Pac-12, we are passionate about sports and technology! As part of our team, you will play a key role in driving the engineering operations and technology initiatives that power our business. About the Role We are seeking a highly skilled and motivated Sr. Lead IT/Systems Administrator to oversee and optimize our company's IT infrastructure, ensuring it meets the needs of our growing business. This role is perfect for an experienced, hands-on IT leader who thrives on technical challenges, strategic planning, and leading teams to success. You will be responsible for designing, implementing, and maintaining complex IT systems, ensuring stability, security, and performance. The Sr. Lead IT/Systems Administrator will work closely with senior leadership to align IT strategies with business objectives while fostering a collaborative and innovative environment within the IT team. The ideal candidate will be well versed in multiple operating systems, including Windows, Mac, and Linux, and have strong expertise in SQL and Proxmox virtualized environments. They will be a hands-on leader with a collaborative, “let's do it together” attitude, committed to elevating the IT and Systems team. Experience with SentinelOne, NinjaOne, and JAMF is a strong plus. RESPONSIBILITIES Leadership & Team Management: Lead and mentor a team of IT support technicians and systems administrators, ensuring they have the resources, guidance, and training to grow and excel. Champion a collaborative and high-performance culture within the IT department, encouraging knowledge sharing, innovation, and growth. IT Infrastructure & Operations Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring network availability, reliability, and scalability. Manage system and server administration (Windows/Linux), SQL databases, cloud services, virtualized environments (e.g., VMware, Proxmox), and Mac environments. Ensure a secure, stable, and efficient IT environment by proactively identifying potential issues and implementing solutions. Maintain oversight of all IT assets, including hardware, software, and cloud services. Develop and maintain disaster recovery and business continuity plans to safeguard business operations. Strategic Planning & Project Management: Collaborate with senior leadership to develop and implement IT strategies that align with the company's overall business objectives. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop long-term technology roadmaps, recommending improvements and upgrades to ensure the IT environment is future-proof and scalable. Manage and optimize IT budget, ensuring efficient allocation of resources and cost-effective solutions. Security & Compliance: Ensure that IT systems are secure, compliant with industry standards, and adhere to data protection regulations. Develop and enforce IT security policies, implementing robust security measures such as OS firewalls, encryption, and intrusion detection. Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks. Stay current with industry trends and evolving cybersecurity threats, ensuring the organization is always protected. Vendor & Stakeholder Management: Manage relationships with external vendors, service providers, and contractors, ensuring service level agreements (SLAs) are met and costs are controlled. Lead negotiations and procurement for IT services, equipment, and software. Collaborate with other departments and business units to understand and support their technical needs. User Support & Training: Oversee the development and delivery of IT training programs to enhance user knowledge and improve system efficiency. Ensure the IT helpdesk provides high-quality, timely support for all staff across various technical issues. Ensure documentation and knowledge bases are continuously updated to support end-user training and troubleshooting. QUALIFICATIONS Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 8+ years of experience in IT operations, with a minimum of 2-4 years in a senior technical role overseeing infrastructure and systems management. Proven expertise in managing large-scale IT infrastructure, including networks, servers (Windows/Linux), virtualization platforms (VMware, Proxmox), cloud technologies (AWS, Google Cloud), and database management. Demonstrated ability to design, implement, and support highly available, secure, and scalable IT systems. Strong background in IT security and risk management, including experience with firewalls, VPNs, intrusion detection systems, and encryption technologies. Proven success in managing IT budgets, resources, and complex projects. Technical Skills Solid understanding of networking protocols (TCP/IP, DNS, DHCP) Expertise in systems administration, including Windows Server, Linux, Mac and cloud environments. Experience with database management (MSSQL Server). Proficiency with cybersecurity tools, practices, and frameworks (e.g., firewalls, endpoint protection, SIEM, SentinelOne). Soft Skills: Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams. Strong problem-solving, analytical, and troubleshooting abilities. Excellent verbal and written communication skills, able to translate technical concepts to non-technical audiences. Strong project management skills, able to prioritize and manage multiple projects simultaneously. Results-oriented with a proactive, “can-do” attitude. Preferred Qualifications: Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified: Windows Administrator, AWS Certified Solutions Architect, PMP, or ITIL. Experience with broadcast technologies (e.g., playout automation, video servers, MAM, streaming protocols) is a plus. WORKING CONDITIONS: Primarily office-based in San Ramon, CA with occasional remote work flexibility. Evening or weekend work for system maintenance, upgrades, or emergency support. Evening or weekend work to provide IT and systems support for scheduled live productions. Limited travel to other company locations may be required. COMPENSATION The exact salary will depend on the successful candidate's, relevant skills, experience, and qualifications. PAC-12 OVERVIEW The Pac-12 stands at a defining moment in its history. Founded in 1915, the league's rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA., and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Currently composed of Oregon State University and Washington State University, the league will welcome seven new full members beginning with the 2026-27 season, including Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. ```

IT Manager - Enterprise Help Desk Employment Type: Full-Time, Direct Hire Compensation: $90,000 + benefits We are seeking an experienced IT Manager to lead and mature our Enterprise Help Desk operations, supporting a fast-paced, multi-site environment. This role oversees the full lifecycle of end-user support, service performance, team leadership, process improvement, and technology enablement. The IT Manager will ensure that employees across the enterprise receive timely, high-quality technical support-while continuously improving service delivery, ticketing workflows, and support standards. The ideal candidate has a strong blend of technical depth, operational leadership, customer-service excellence, and the ability to collaborate with infrastructure, security, and application teams. Key Responsibilities Team Leadership & Operations Management Lead, mentor, and develop a team of Tier 1-Tier 3 Help Desk Analysts, including performance management, onboarding, training, and scheduling. Oversee daily Help Desk operations, ensuring SLAs, KPIs, and service-level objectives are consistently met. Manage resource allocation, ticket queues, escalation paths, and support coverage for multiple office locations. Foster a culture of high performance, accountability, and customer-centric service delivery. Service Delivery & Process Improvement Own the ITSM processes (incident, request, problem, and change management) and ensure alignment to best practices such as ITIL. Develop and refine knowledge base articles, self-service portals, standard operating procedures, and escalation guidelines. Analyze support trends to drive proactive improvements, recurring issue reduction, and automation opportunities. Lead root-cause analysis for major incidents and partner with engineering teams to implement permanent fixes. Technology Oversight Oversee service desk technologies including ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.) and monitoring tools. Ensure accurate lifecycle management for end-user devices (laptops, desktops, mobile devices, peripherals). Support enterprise tools such as Active Directory, O365/M365, VPN, MFA, remote desktop services, VoIP, and collaboration platforms. Partner with infrastructure and security teams to implement security standards, patching policies, and endpoint hardening. Stakeholder & Cross-Functional Collaboration Act as the primary liaison between the Help Desk and internal business units, ensuring transparency and consistent communication. Provide executive-level reporting on ticket volumes, SLA performance, trends, and improvement initiatives. Ensure support alignment during technology rollouts, upgrades, and organizational changes. Partner with HR and department leaders to support employee onboarding/offboarding processes. Qualifications 5+ years of IT support experience, including 2+ years in a leadership or management role. Strong understanding of Help Desk operations, ITSM frameworks, and enterprise support environments. Hands-on knowledge of O365, Active Directory, Windows/Mac, networking fundamentals, remote support tools, and mobile device management. Experience managing or administering ticketing platforms such as ServiceNow, Jira, or Zendesk. Excellent communication, team leadership, and customer-service skills. ITIL certification or equivalent experience preferred. Ability to work onsite in a hybrid capacity and support a geographically distributed user base. Why This Role? Opportunity to lead the transformation of a growing enterprise Help Desk function Collaborative environment with strong executive visibility Ability to implement modern tools, automation, and ITIL-aligned processes Career growth into broader IT leadership as the organization expands

will be onsite 5 days per week in downtown Austin, TX. **Looking for candidates who have experience working with an international organization. Company Overview Our client is a global technology-focused organization with a strong commitment to innovation, operational excellence, and delivering high-quality solutions. The company partners closely with internal teams and external stakeholders to support complex technical environments, drive efficiency, and maintain a modern, scalable IT landscape. As a leader within the organization, you will help enable business growth through the reliable and secure delivery of technology services. Position Summary The Senior Director of IT Operations will oversee enterprise-wide technology operations, ensuring the delivery of reliable, secure, and efficient IT services across multiple U.S. locations. This executive leader will guide teams responsible for infrastructure, network operations, end-user support, operational risk, and employee technology services. The role requires a blend of strategic planning and hands-on operational leadership, with a focus on modernizing systems, improving user experience, and fostering collaboration with global counterparts. Key Responsibilities Leadership & Strategy Develop and execute an IT operations strategy aligned with organizational goals and the broader technology roadmap. Lead cross-functional teams across infrastructure, support services, and operational risk, promoting accountability and high performance. Drive modernization initiatives through automation, cloud adoption, and continuous improvement. Collaborate with executive leadership and global teams to ensure consistent standards and coordinated operations. Infrastructure & Network Operations Oversee the design, implementation, and management of enterprise infrastructure, including data centers, cloud environments, network architecture, and collaboration platforms. Ensure high availability, performance, and scalability to support evolving business needs. Manage vendor relationships and strategic partners to ensure cost-effective and high-quality service delivery. Employee Technology Services & Support Deliver high-quality end-user support and employee technology services across the U.S. region. Enhance user satisfaction through self-service capabilities, knowledge management, and process improvements. Maintain a strong focus on communication, responsiveness, and service excellence. Risk, Compliance & Security Operations Partner with security, compliance, and legal teams to ensure alignment with regulatory requirements and internal policies. Oversee operational risk management, business continuity, and disaster recovery programs. Cultivate a culture of proactive risk awareness and responsible data stewardship across IT operations. Financial & Operational Management Develop and manage IT operations budgets, forecasts, and strategic investment plans. Define and track KPIs to measure service delivery, performance, and operational improvement. Optimize cost structures through smart sourcing, lifecycle management, and operational efficiencies. Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). 12+ years of progressive IT experience, with at least 5 years in senior leadership overseeing IT operations or infrastructure. Demonstrated experience managing managers or directors and building strong, scalable teams. Proven success leading IT operations in a complex technical environment, ideally within a global organization. Deep knowledge of hybrid cloud infrastructures, networking, enterprise support operations, and modern IT service management practices. Experience with ITIL or similar service management frameworks. Excellent communication, leadership, and stakeholder management skills. Ability to work effectively across cultures and time zones. #TECHIND

The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

IT Infrastructure Project Manager Contract | 100% Onsite - Arlington, TX At CornerStone TTS, we support enterprise-level technology transformation by delivering highly skilled IT professionals who excel in complex, multi-stakeholder environments. We are seeking an experienced Infrastructure Project Manager with strong technical depth, exceptional communication skills, and the proven ability to deliver mission-critical infrastructure and technology initiatives from concept through completion. This role is ideal for a project leader who understands modern enterprise architectures and can drive successful outcomes across diverse business and technical teams. Role Overview The Infrastructure Project Manager will oversee full lifecycle delivery of IT and infrastructure programs across multiple departments. Responsibilities include gathering requirements, evaluating and selecting appropriate technology solutions, coordinating hardware and software vendors, and directing IT resources through deployment. Success in this role requires both strategic insight and hands-on project execution within network, infrastructure, telecom, data center, and cloud-integrated environments. Key Responsibilities • Lead complex infrastructure projects from initiation through delivery, ensuring alignment with scope, schedule, and budget. • Build and manage detailed project plans including timelines, milestones, dependencies, resource allocation, and risk strategies. • Facilitate project meetings such as kickoffs, stakeholder updates, and post-implementation reviews. • Prepare and deliver project reports, dashboards, and executive-level communication. • Collaborate with technical and business stakeholders to capture and validate project requirements. • Develop a strong understanding of department workflows to ensure selected technology solutions align with operational needs. • Manage procurement activities, partnering with internal teams during vendor selection, contract review, and RFP/RFI processes. • Coordinate IT, vendor, and departmental resources throughout implementation. • Monitor project progress and resolve issues through structured risk and issue management. • Ensure deliverables meet quality standards, compliance expectations, and best-practice frameworks. • Apply Agile, Scrum, Waterfall, or hybrid methodologies as appropriate for each initiative. • Support business case development for new technology proposals. • Contribute to enhancing PMO processes and organizational project maturity. • Maintain accurate project and technical documentation. • Administer the project portfolio management system (PPM Pro), applying approved updates to permissions, configurations, and reporting. • Manage change control processes and secure stakeholder approvals. Required Knowledge, Skills, and Abilities • Strong understanding of project management fundamentals and methodologies (Agile, Scrum, Waterfall). • Comprehensive knowledge of enterprise infrastructure, including servers, storage, virtualization, data centers, networking, and cloud integrations. • Understanding of LAN/WAN technologies, routing, switching, firewalls, VPNs, SD-WAN, and network optimization. • Familiarity with wireless solutions (Wi-Fi 6/6E, WLAN controllers), structured cabling standards, and fiber/copper technologies. • Knowledge of cloud-hosted VoIP systems, SIP trunking, telecom platforms, service providers, and SLA enforcement. • Experience implementing vendor-based technology solutions. • Strong analytical, communication, and stakeholder management capabilities. • Proven ability to manage multiple complex initiatives simultaneously. • Proficiency with project management tools such as PPM Pro or Microsoft Project. • Ability to translate technical concepts for non-technical audiences. • Ability to coordinate and manage contract resources. • Experience working outside normal business hours as required during deployments or critical phases. Minimum Qualifications • Bachelor's degree in Computer Science, Information Technology, Business Administration, Mathematics, or a related field. • Four years of experience managing large-scale technology or infrastructure projects. • Project Management Professional (PMP) certification is required. • Equivalent combinations of education and relevant experience may be considered. Preferred Qualifications • Direct experience working in public-sector or complex enterprise environments. • Additional certifications in infrastructure, networking, cloud, Agile, or ITIL domains.

You ll manage carrier circuits, structured cabling design packages, and vendor coordination, while also handling invoice auditing and reimbursement processes. This is a hands-on position that requires both technical knowledge and project management discipline. Essential functions: Lead the end-to-end telecom and network infrastructure process for new office builds, relocations, and expansions. Order, track, and validate carrier circuits (Lumen MPLS, Comcast ENS/EDI, AT&T, etc.), including on-net and off-net provisioning. Prepare and manage statements of work (SOWs) for low-voltage cabling, including port counts, DMARC extensions (copper/fiber), and server room build requirements. Coordinate with CSG, property management, carriers, and internal teams to ensure project timelines and standards are met. Audit and reconcile large monthly carrier invoices (AT&T, Lumen, Comcast) with Accounts Payable, resolving billing discrepancies and reimbursement issues. Manage CATV requests and installations in partnership with UNS team members. Facilitate weekly project and carrier calls to track dependencies, identify risks, and escalate issues. Maintain and update documentation in SharePoint, including SOPs, project trackers, contact lists, and risk/issue logs. Support DID ordering, number management, and fax line provisioning as part of new office setup. Essential qualifications: Strong understanding of carrier technologies (MPLS, ENS, Direct Internet Access, voice services). Familiarity with structured cabling standards and server room build-outs. Demonstrated ability to manage projects with multiple vendors, contractors, and internal stakeholders. Required skills/competencies: Experience auditing telecom invoices and working with AP/Finance to resolve discrepancies. Excellent organizational skills with the ability to juggle multiple in-flight projects. Strong written and verbal communication skills. Proficiency with Microsoft Office 365 and SharePoint. Experience in financial services or other multi-branch enterprise environments preferred. Required certifications/registrations: N/A Preferred education/experience: College degree in related field 2 5+ years of experience in IT infrastructure, telecom provisioning, or network project coordination. PMP or CAPM certification a plus; ITIL knowledge desirable. Experience auditing telecom invoices and working with AP/Finance to resolve discrepancies. Demonstrated ability to manage projects with multiple vendors, contractors, and internal stakeholders.