Information Technology Operations Manager jobs at Concentrix - 6021 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Consulting Manager - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions. Your key responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem‑solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure. Skills and attributes for success Here, you'll serve a wide portfolio of clients-each with their own backgrounds, strengths, and ambitions-so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery, including but not limited to design, configuration/development, testing and deployment phases. Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore resources (e.g., consultants, developers, and testers). Ability to build and foster client relationships and demonstrate the value of EY services. Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts. Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation. Ability to analyze a company's people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps. Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Ability to support pre‑sales efforts including creating proposals and estimates. Ability to create high quality deliverables and project artifacts. To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - IT Service Management. 5+ years of Big 4 or equivalent consulting experience. Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver's license valid in the U.S. Ability to travel to meet client needs. Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience - certifications are a plus. ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM. Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower). What we look for We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. What we offer you At EY, we'll develop you with future‑focused skills and equip you with world‑class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

A leading accounting and consultancy firm is seeking a Technical & Transactional Accounting Senior Manager in San Francisco. Ideal candidates should have over 8 years of experience in related fields, possess a U.S. CPA certification, and demonstrate leadership qualities. The role involves developing skills in audit procedures and maintaining strong client relationships. Compensation ranges from $175,000 to $250,000, with access to comprehensive medical benefits and retirement plans. #J-18808-Ljbffr

A leading accounting and advisory firm is seeking a Technical & Transactional Accounting Manager to deliver specialized advisory services to a diverse client base. You will manage technical accounting projects, build relationships with clients, and ensure compliance with reporting standards. A minimum of five years' experience in accounting, along with a CPA certification, is required. The role is hybrid based in San Francisco, CA, offering a competitive salary range of $130,000 to $175,000. #J-18808-Ljbffr

A global professional services firm in San Francisco is looking for a Technology Risk Manager to lead IT audits for public and private companies. The ideal candidate will have a relevant degree, significant experience in IT auditing, and a proven ability to manage teams effectively. This role offers a competitive salary of $141,378 annually, along with a comprehensive benefits package that includes medical coverage, pension plans, and flexible vacation policies. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who team to deliver on our promises mares to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission‑critical, intelligent platforms for the world's most ambitious organizations. Using our product‑driven, AI‑centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product hech, data scientists, designers, and software engineers enable our clients to solve their most complex product challenges and positively impact_multi people and the world. We are looking for Backend Engineers with skills and experience in Java or C#, Python, Spring Boot, .Net or .Net Core. We are seeking highly skilled and motivated Platform Engineers to join our team. This role is pivotal in designing, building, scaling, and maintaining the foundational infrastructure and services that power our applications. You will work closely with other engineers, DevOps, and data teams to ensure our platform and solutions are scalable, secure, fit‑for‑purpose, and UX‑friendly. Your Key Responsibilities The goal is to support our clients to transform their business through technology. You will be responsible for analyzing, designing, developing, integrating, testing, and deploying new and existing software application programs. You will work with customers' technical leads phrase, client executives, жиpartners to manage and deliver high‑quality systems with a focus on reliability and excellent customer experience, becoming a trusted advisor to decision makers throughout the engagement. As a Manager, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges Prüfung opportunities for growth, allowing you to apply your expertise guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Design and implement robust APIs and microservices using Java, Python, FastAPI and OpenAPI. Architect and maintain containerized applications using Docker, Kubernetes, and Helm. Develop and optimize data models and queries using PostgreSQL and ORMs (e.g., SQLAlchemy). Champion test‑driven development (TDD) practices, including unit and integration testing. Collaborate with cross‑functional teams to build distributed systems leveraging message queues (RabbitMQ) and caching layers (Redis). Integrate authentication and authorization mechanisms using Keycloak, OAuth2, OIDC, and Azure Active Directory (AAD). Work with Azure cloud services, including API gateways (APIM, FrontDoor) and object storage (Azure Blob and File Storage). Creating and debugging Kubernetes‑hosted services. Explore and implement interactions with AI/LLM systems, including agentic workflows, vector stores and embedding‑based search. Monitor, troubleshoot, and optimize platform performance and reliability. Occasional contributions to CI/CD pipelines and infrastructurephotographic‑as‑code. Regular travel may be required to meet with clients, providing you with the чоң opportunity to engage directly with stakeholders. Skills and attributes for success To thrive in this role, you will need a blend of technical and business skills that will make a significant impact. Your ability to build and manage relationships, communicate effectively, and lead teams will be essential. Ability to multitask and work in a fast‑paced, collaborative team environment. Excellent written and oral communication skills; writing, publishing and conference‑level presentation skills. Convert unclear or broad requirements into clear, actionable tasks that prioritize high‑value outcomes for our users. Passionate about delivering commercial software products and platforms to market. Deeply technical and constantly in a state of learning. Comfortable providing technical guidance and coaching to other engineers. Strive to be at the forefront of new modern technologies and bring them within the larger team. Ensure the successful engineering delivery of assigned projects and putting hands‑on if needed. Work with the engineering team to package best practices and lessons learned into thought leadership and published assets. Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful project outcomes. Proficient in Agile delivery عبدالله development methodologies. Experienced in application delivery processes and application development tools. Strong understanding of quality assurance and testing practices. Knowledgeable in system development lifecycle and technology integration. Required Qualifications Bachelor's degree (4‑year degree) in computer science, Software Engineering, or a related field.Typically, no less than 4‑6 years relevant experience in professional platform engineering or a similar role in software development and system administration. Experience building large‑scale distributed systems with cloud‑native technologies. Programming languages: Experience with Java or C#, Python, Spring Boot, .Net or .Net Core. A solid grounding in Computer Science fundamentals. Ability to communicate in written and spoken form with clients about business needs and translate that into a technical solution. Excellent knowledge of software design and system architecture. Outstanding consulting, communication, and presentation abilities. A team player possessing strong communication skills with staff at all levels. Self‑skilled and quick learner, regardless of the languages and technologies used. Analytical mind with problem‑solving aptitude. Proficient in application development tools. Experienced in quality assurance. 表 *Knowledgeable in the system development lifecycle.* Skilled in technology business requirements definition, analysis, and mapping. Strong negotiation and influencing skills. Effective change management abilities. Proven track record of leading teams.Ability to build and manage relationships with key stakeholders including internal teams, clients, and vendors. Ideally, you'll also have Desire to be a full‑stack engineer. Ability to communicate clearly and efficiently with a variety of audiences including developers, clients, customers, partners and executives. Ability to be fearless in getting “hands‑on” with technology and execution. Strong understanding of modern software engineering processes. Deep understanding and interest in cloud and distributed systems architectures. Comfortable with ambiguity with a drive for clarity. qualidade soci Experience in leading and growing technical talent (for software engineering managers). Strong negotiation and influencing skills. Experience in managing change effectively. A track record of leading teams successfully. What we look for We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation. What we offer you At EY, we'll develop you with future‑focused skills and equip you with world‑class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybridporo model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement Horizontal Under our flexible vacation policy, you'll decide how much vacation time you need based on your personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please callweyo call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr

A leading tech startup in San Francisco seeks an experienced engineer to own their robust Shopify app and manage end-to-end processes. The role involves designing and developing solutions using TypeScript while leveraging AI tools to enhance efficiency and reliability. Ideal candidates should be comfortable with ambiguity and possess strong technical skills in product development and user experience. Join a dynamic team that prioritizes innovation and product success. #J-18808-Ljbffr

Senior Technology Site Reliability Engineering Manager page is loaded## Senior Technology Site Reliability Engineering Managerlocations: San Francisco: New York: Santa Monica: Los Angeles: Palo Altotime type: Full timeposted on: Posted Yesterdayjob requisition id: Req 4346Senior Technology Site Reliability Engineering ManagerCooley is seeking a Senior Site Reliability Engineering Manager to join the Infrastructure & Development Operations team The Senior Technology Site Reliability Engineering (“SRE”) Manager is responsible for leading a team of SRE's to ensure the reliability, scalability, and performance of the firm's infrastructure and services. This role works with the DevOps, infrastructure, and development teams, applying engineering principles to operations in order to create scalable and resilient systems. In addition to being technically advanced, the SRE Manager will have high degree of emotional intelligence and the ability to work as a team towards complex and layered objectives. Specific duties and responsibilities include, but are not limited to, the following:**Position responsibilities:*** Define and execute the SRE strategic roadmap aligned with business goal, providing experienced leadership in developing solutions for highly scalable, highly available, hybrid cloud (IaaS, PaaS, SaaS) infrastructure patterns and platform integrations across physical colocations and hyperscalers (AWS and Azure)* Build and mentor a high-performing SRE team, fostering a culture of trust, collaboration, and continuous improvement* Partner with cross-functional leaders in infrastructure, DevOps, and application development to scale reliability practices across the enterprise* Oversee incident response, root cause analysis, and postmortems with a focus on accountability and learning* Establish and enforce Service-level objectives (SLOs), service-level indicators (SLI's), and service-level agreements (SLA's)* Drive proactive monitoring, alerting, observability, and capacity planning* Lead automation initiatives for deployment, scaling, failover, and recovery* Promote observability practices using tools like Prometheus, Grafana, DataDog, or Splunk* Collaborate with development teams to build self-healing, fault-tolerant systems* Champion reliability-first thinking across engineering and operations* Encourage blameless postmortems and a learning-oriented incident culture* Ensure compliance with security, risk, and regulatory requirements* Serve as direct supervisor and mentor to direct reports* Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests* Support business professional development and continued educational opportunities* In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events* All other duties as assigned or required**Skills and experience****:**Required:* After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications* Ability to work extended and/or weekend hours, as required* Ability to travel, as required* 7+ years' direct applicable experience (e.g., DevOps or Site Reliability Engineering) with 2+ years of exempt/management experience in relevant roles* Experience managing cross-functional projects and SRE planning and programing* Proficiency in Terraform and programming languages such as Python, Go, or Java* Deep expertise in cloud platforms, particularly AWS, and container orchestration* Strong background in distributed systems, performance tuning, and automation* Hands-on experience with configuration management tools such as Puppet, Chef, or SaltPreferred:* Bachelor's Degree in Computer Science, Information Technology, Engineering, or associated discipline* Experience working with advanced ETL data workflows including technologies such as AWS EMR, Azure Synapse, Azure Data Factory, or Apache Hive/Spark/Airflow* Experience with IaC deployment of AKS/EKS/GKE architecture* Experience with enterprise Data Lake environments using technologies such as DataBricks or Snowflake**Competencies****:*** Expert analytical/quantitative, problem-solving, and deductive reasoning skills, with demonstrated experience performing advanced troubleshooting and root cause analysis of complex technical issues* Excellent organizational, planning, and time management skills and ability to work either independently or in a team environment to manage competing priorities and meet deadlines* Advanced verbal and written communication skills with the ability to present findings, conclusions, alternatives, and information clearly and concisely* Experience working with all levels of business professionals, management, stakeholders, and vendors with demonstrated ability to build effective relationships through trust and diplomacy Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.EOE.The expected annual pay range for this position with a full-time schedule is $165,000 - $235,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.Welcome to Cooley. We are counselors, strategists and advocates for today's and tomorrow's leaders of the business economy. We seek to meet the evolving needs of our clients by building a community of professionals of the highest caliber who share our vision and embrace our values.Working at Cooley provides an opportunity to work in an environment of collaboration, challenge and reward. We are all part of one firm dedicated to maintaining a diverse workplace that values and celebrates differences-from the way we relate to and support each other, to the way we work together to meet the needs of our clients. It is the unique abilities and perspectives of every individual at Cooley that creates a rewarding workplace.For Cooley, this means offering all employees the tools, training and mentoring they need to succeed. It enables every individual to balance work and family obligations. It looks beyond the Firm's four walls, fostering community involvement. It includes becoming leaders and contributors in our communities.Our cooperative spirit is the trademark of the Cooley Culture and every employee in every department is instrumental to the success of the Firm. We invite you to take a look at our open positions. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

ServiceNow Senior Consultant - IT Operations Management (ITOM) At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming. Your key responsibilities Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. Designing and developing user interfaces that are not only functional but also enhance user experience. Writing clean, maintainable code and creating specifications that support business objectives. Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Skills and attributes for success Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases. Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources. Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations. Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Ability to create high quality deliverables and project artifacts. To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 2 of the following ServiceNow certifications. ServiceNow Certified Implementation Specialist - Data Foundations. ServiceNow Certified Implementation Specialist - Discovery. ServiceNow Certified Implementation Specialist - Event Management. ServiceNow Certified Implementation Specialist - Service Mapping. 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills - communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver's license valid in the U.S. Ability to travel to meet client needs. Ideally, you'll also have ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM. Performance analytics and reporting experience - certifications are a plus. Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower). What we look for We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike. What we offer you We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

ServiceNow Senior Consultant - IT and Operational Technology (OT) Asset Management At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming. Your key responsibilities As a Senior Application Designer and Developer, you will play a pivotal role in delivering innovative solutions. Your time will be spent on various responsibilities, including: Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. Designing and developing user interfaces that are not only functional but also enhance user experience. Writing clean, maintainable code and creating specifications that support business objectives. Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' IT/OM Asset Management process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - Hardware Asset Management ServiceNow Certified Implementation Specialist - Software Asset Management ServiceNow Certified Implementation Specialist - Data Foundations 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified Implementation Specialist - Vulnerability Response Performance analytics and reporting experience - certifications are a plus Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Operations Management (ITOM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming. Your key responsibilities As a Senior Application Designer and Developer, you will play a pivotal role in delivering innovative solutions. Your time will be spent on various responsibilities, including: Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. Designing and developing user interfaces that are not only functional but also enhance user experience. Writing clean, maintainable code and creating specifications that support business objectives. Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - Data Foundations ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified Implementation Specialist - Event Management ServiceNow Certified Implementation Specialist - Service Mapping 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM Performance analytics and reporting experience - certifications are a plus Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike. What we offer you At EY, we'll develop you with future-focused skills and equip you with world‑class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

A leading consulting firm is seeking a ServiceNow Senior Consultant to lead transformation teams in IT and Operational Technology Asset Management. This role involves collaborating with clients, designing user interfaces, and developing innovative solutions. Ideal candidates should have a bachelor's degree, relevant ServiceNow experience, and strong communication skills. Competitive compensation and flexible working arrangements offered. #J-18808-Ljbffr

A global professional services firm is seeking a ServiceNow Senior Consultant to lead IT and Operational Technology Asset Management projects. You will collaborate with clients, design user interfaces, and manage a team for effective implementation. Candidates should have at least a bachelor's degree in a related field, relevant ServiceNow experience, and strong communication skills. The role offers a competitive salary along with a flexible work environment where you can thrive and build your career. #J-18808-Ljbffr

This role supports senior staff through all phases of a development project, from initial acquisition to completion. Their core duties involve financial analysis (creating and maintaining financial models and budgets, performing due diligence), project management (tracking schedules, coordinating consultants, and managing documentation), and entitlement assistance (securing zoning and permits). This role is highly analytical and organizational, acting as a crucial coordinator to ensure the project moves forward on time, within budget, and in compliance with all necessary regulations. The role is highly analytical, detail-oriented, and demands strong organizational and communication skills, as the Associate acts as a key coordinator across multiple facets of complex, multi-year projects. KEY RESPONSIBILITIES Project Management & Oversight Support senior development staff in managing all phases of a project, including programming, design, entitlements, financing, construction, and closeout. Monitor project schedules and budgets, ensuring milestones are met on time and within financial constraints. Organize and maintain all project-related documents, such as contracts, permits, construction documents, easements, and financial reports. Prepare and provide reports on project status, budget, and performance for senior management, investors, and lenders. Coordinate real estate development projects from inception through lease-up. Research new opportunities, evaluate potential qualifications for funding, and prepare preliminary market reviews. Support effective project management by creating and maintaining critical path timelines and development project checklists. Assist in obtaining the necessary approvals, certifications, and permits from the city and other government agencies (e.g., zoning, land use). Financial Analysis & Due Diligence Assist the investment team in conducting due diligence and initial site analysis for potential acquisitions. Support the creation and maintenance of financial models, proformas, and development budgets. Help with the underwriting process for new development opportunities. Coordinate project due diligence for investors, lenders, and federal, state, or local funding sources. Gather and organize documentation required for financial closings with lenders and investors. Team & Consultant Coordination Coordinate and manage the activities of various project contractors and consultants, including architects, engineers, construction managers, attorneys, and specialized consultants. Coordinate with outside consultants for environmental assessments, market studies, etc. Assist in drafting and negotiating contract terms and scope with design consultants and contractors. Serve as a central point of contact, ensuring consistent communication and understanding among all internal and external team members regarding the project plan, budget, and schedule. Engagement & Administration Assist in stakeholder engagement and outreach, such as planning, hosting, facilitating, or presenting at public meetings. Assist with the formulation of early marketing campaigns and the preparation of materials for investors, social media, or other collateral. Perform necessary administrative duties such as drafting correspondence (memos, reports, letters), maintaining critical issues lists, and organizing team meetings. Collaborate with program associates to plan and host groundbreakings, grand openings, or other events. Assist with process improvement, e.g., standardizing and establishing SOPs, creating or improving development checklists, and organizing electronic files. Support public outreach and stakeholder engagement, which can include preparing for and attending public meetings. Qualifications and Skills A minimum of a bachelor's degree and two years' work experience; graduate degree in related field preferred; OR equivalent years of work experience in urban planning, housing development, real estate development, business, finance, or a related field. Knowledge of local, state, and federal housing financing programs. Proficiency with computer programs and spreadsheet software such as Microsoft Excel, Word, and PowerPoint. Ability to read, analyze, and interpret financial reports and legal real estate documents. Strong math and analytical abilities. Ability to conduct financial analysis and prepare budgets. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Capacity to handle multiple tasks simultaneously in an organized, efficient, and timely manner and successfully meet project deadlines. Strong verbal communication skills and clear writing ability. Ability to initiate and maintain effective, cooperative working relationships with colleagues, consultants, and development team members.

ITOC Analyst - Operations Center Our client is seeking a ITOC Analyst to join their Data Center Operations team on a contract basis. This role serves as the front line of support for monitoring, maintaining, and troubleshooting mission-critical data center infrastructure. The ideal candidate is hands-on, detail-oriented, and comfortable working in a 24/7 operations environment supporting both facility and IT infrastructure systems. Key Responsibilities Monitor and support data center physical facilities, including power, cooling, and environmental systems Perform hardware and server deployment, replacement, and troubleshooting Conduct preventative maintenance, routine inspections, and health checks on data center infrastructure Troubleshoot and resolve issues related to electrical and mechanical equipment Support and maintain network infrastructure, including cabling, racks, and patching Respond to incidents, alerts, and tickets as part of an operations center / NOC-style workflow Document work performed and escalate issues appropriately to engineering or facilities teams Adhere to operational procedures, safety standards, and change management processes Required Qualifications Experience working in a data center, NOC, or critical facilities environment Hands-on experience with server hardware, rack/stack, cabling, and break/fix Working knowledge of electrical and mechanical systems in a data center setting Ability to follow runbooks, procedures, and safety protocols Comfortable working shifts, on-call rotations, or non-standard hours if required Preferred Qualifications Experience with mission-critical environments (healthcare, financial services, enterprise IT, etc.) Familiarity with monitoring tools, ticketing systems, or CMDBs Basic understanding of networking concepts (switches, patch panels, fiber/copper) Certifications such as CompTIA A+, Network+, or data center-related training (nice to have, not required)