Inside Sales Representative jobs at Concentrix

- 30 jobs

Inside Sales Representative (Business to Business)-Remote
Concentrix 4.2
Inside sales representative job at Concentrix
Home (***************************** »Job Details **Inside Sales Representative (Business to Business)-Remote** Operations (************************************************************ Language English Apply Now (****************************************************************************************************************************** CareerWebSite) **Summary** Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **Description** **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As an Inside Sales Representative working from home, you will: + Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects. + Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value. + Function between sales channels and business to facilitate lead management to help close lead. + Servicing merchant inquiries and escalations around merchant enrollment/set up. + Research skills to look up multiple data points and funnel information into Excel. + A specialist will help customers set up the payment system to enable them to receive payments. + May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information. + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') expected dials per day 40 to 50 estimated of 10 minutes per call. + Expected to hit sales quota defined by leadership each month. + Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. + Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. + Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. + Maintain basic knowledge of client products and/or services. + Prepare complete and accurate work including appropriately notating accounts as required. + Participate in activities designed to improve customer satisfaction and business performance. + Track, document, and retrieve information in call tracking database + Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. + The ability to de-escalate situations and tough conversations around product offerings/pricing. + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include: + A high school diploma and/or GED. + **The following internet providers are not accepted:** T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband. + Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing. + Excellent verbal and written skills. + Ability to influence decisions around change. + Exceptional listening and relationship building skills. + Proficient multitasking and system navigation. + Creative problem solver. + Demonstrate resiliency in a fast-paced metrics driven environment. + Proficient in Microsoft Office with Proficiency in Excel. + Operate in a heavily regulated environment. + Team oriented behavior. + Ability to overcome objections. + Sales experience 1+ years _(preferred)_ . + Financial/credit card processing experience. **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + The base salary range for this position is $16 per hour, plus incentives that align with individual and company performance _(pay rate will not be below the applicable minimum wage)_ , Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. + Paid 9-day training and 11-day transition + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience with company-supplied technologies + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (********************************************************************************************* **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listedhere (********************************************** . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: + English (************************************************************************************** + Spanish To request a reasonable accommodation please clickhere (***************************************************** . If you wish to review the Affirmative Action Plan, please clickhere (*********************************************** .
$16 hourly 16d ago
Inside Sales Representative (Business to Business)-Remote
Concentrix 4.2
Inside sales representative job at Concentrix
Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Title: Enablement Partner Representative (Remote) Location: WAH-Remote (NA) - U.S. A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Inside Sales Representative working from home, you will: Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects. Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value. Function between sales channels and business to facilitate lead management to help close lead. Servicing merchant inquiries and escalations around merchant enrollment/set up. Research skills to look up multiple data points and funnel information into Excel. A specialist will help customers set up the payment system to enable them to receive payments. May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') expected dials per day 40 to 50 estimated of 10 minutes per call. Expected to hit sales quota defined by leadership each month. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Track, document, and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. The ability to de-escalate situations and tough conversations around product offerings/pricing. Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include: A high school diploma and/or GED. The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband. Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing. Excellent verbal and written skills. Ability to influence decisions around change. Exceptional listening and relationship building skills. Proficient multitasking and system navigation. Creative problem solver. Demonstrate resiliency in a fast-paced metrics driven environment. Proficient in Microsoft Office with Proficiency in Excel. Operate in a heavily regulated environment. Team oriented behavior. Ability to overcome objections. Sales experience 1+ years (preferred) . Financial/credit card processing experience. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $16 per hour, plus incentives that align with individual and company performance (pay rate will not be below the applicable minimum wage) , Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid 9-day training and 11-day transition Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
$16 hourly Auto-Apply 16d ago
Healthcare Customer Service Representative
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Ability to work remotely in a virtual team environment 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements: Internet Connection Requirements: Minimum subscribed download rate equal or exceeds 12.0 Mbps Minimum subscribed upload rate equal or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
$24k-30k yearly est. 21h ago
Customer Service Representative - Work from Home
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! All hires must reside within the state of Georgia. Your Responsibilities Customer Service Representatives responds to customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner. Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations. Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support). Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. Maintain accurate and detailed records of all customer interactions and transactions within the CRM system. Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies. De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure. Collaborate with other departments to ensure timely and thorough resolution of customer issues. Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$24k-30k yearly est. 21h ago
Remote --- Automotive Customer Service Representative
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps Minimum subscribed upload rate equal or exceeds 10.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$24k-30k yearly est. 21h ago
Customer Service Representative - Work from home
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$24k-30k yearly est. 21h ago
Pre-Licensed Customer Service Representative - Remote
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY! What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Resolve complex consumer issues and advise first level representatives on high level issues. Assist policy holders with billing questions and concerns Provide support to policy holders with any policy changes requested Support policy holders needs by providing recommendations and adjusting as necessary We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be One of Our People It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$24k-30k yearly est. 21h ago
Customer Service Rep - Clearance Required
Teleperformance 4.2
McAllen, TX jobs
Join Senture as a Customer Service Representative! Senture delivers top-tier inbound and outbound customer care support for federal, state, and commercial clients-and we're proud of both our service and our people. As a Customer Service Representative (CSR), you'll be at the core of our mission, helping customers with care, professionalism, and accuracy. We're looking for energetic, motivated individuals who are passionate about helping others and thrive in a fast-paced environment. What You'll Do: Handle inbound and outbound calls for a variety of clients Provide exceptional customer service while following established protocols Use web-based systems to respond to customer inquiries For this position, candidates must be local to London, KY or McAllen, TX. Also: Willing to visit our office to complete security paperwork and fingerprints, pick up equipment, and finalize onbaording tasks. Able to obtain government clearance (certified birth certificate or passport may be required) Perks of working at Senture: Ability to work-from-home All equipment provided Paid training Opportunity to grow with a company that values its team If you're ready to make a difference and grow your career, apply today and become part of the Senture team! Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED Must have US Citizenship Must be able to obtain and maintain required government clearance Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite and wireless internet service is NOT allowed for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Responsibilities Deliver exceptional service by answering customer inquiries with professionalism and care, following client-specific guidelines Accurately document customer interactions in our system Verify and update customer information as needed Actively listen to identify opportunities to provide helpful, additional information Follow up with customers when necessary to ensure resolution Use performance data to continuously improve service quality Conduct outbound calls for surveys and client-specific data collection Maintain adherence to assigned shift and schedule Other job duties as assigned.
$23k-29k yearly est. Auto-Apply 60d+ ago
Customer Service Representative Sales - Work at Home $15/hr
Alorica 4.1
San Antonio, TX jobs
Customer Service Representative Sales Employment Type: Full-time Supporting: Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in “Tucson, Arizona”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs
$23k-29k yearly est. Auto-Apply 7d ago
Customer Service Representative
Alorica 4.1
Green Bay, WI jobs
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best. Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Job Description You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) Qualifications High School Diploma/GED Over 18 years of age Type 25 WPM Additional Information All your information will be kept confidential according to EEO guidelines.
$27k-33k yearly est. 60d+ ago
Customer Service Representative
Alorica 4.1
Green Bay, WI jobs
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best. Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Job Description You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) Qualifications High School Diploma/GED Over 18 years of age Type 25 WPM Additional Information All your information will be kept confidential according to EEO guidelines.
$27k-33k yearly est. 8h ago
Healthcare Customer Service Representative
Teleperformance USA 4.2
Ohio jobs
**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** + **Ability to work remotely in a virtual team environment** + **6 months Customer service experience preferred** + **Over 18 years of age** + **Ability to type 25 wpm** + **High School Graduate or GED** + **Comfort with desktop computer system** + **Proven oral & written communication skills** + **Logical problem-solving skills** + **Ability to navigate Windows operating systems** + **Organization and work prioritization skills** **Work from Home Requirements:** + **Internet Connection Requirements:** + **Minimum subscribed download rate equal or exceeds 12.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 3.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**
$25k-31k yearly est. 60d+ ago
Customer Service Representative - Remote
Teleperformance USA 4.2
Ohio jobs
**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**
$25k-31k yearly est. 25d ago
Customer Service Representative - Work from home
Teleperformance USA 4.2
Ohio jobs
**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**
$25k-31k yearly est. 9d ago
Remote Property & Casualty Licensed Insurance Representative - Non-Sales
Teleperformance USA 4.2
Columbus, OH jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Tp and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all inbound and outbound customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding Appropriately communicate with customers, exercising retention efforts if needed Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$31k-38k yearly est. 21h ago
Bi-lingual Healthcare Customer Service Rep
Teleperformance 4.2
Remote
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Must be fluent in both English and Spanish. Responsibilities Your Responsibilities Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Meet sales objectives as defined Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: Bilingual Spanish/Eglish 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system 6 months Call Center experience, preferred Ability to use Windows operating systems 6 months sales experience minimum Able to work independently Ability to stay composed and objective Superior negotiating skills Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 30.0 Mbps Minimum subscribed upload rate equal or exceeds 15.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace EOE/Disability/Vets
$25k-32k yearly est. Auto-Apply 28d ago
Customer Service Sales Representative
Ibex Global 4.5
Remote
Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses! About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. Summary Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Responsibilities General Duties Duties include, but are not limited to, the following: Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services. Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner. Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs. Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution. Qualifications Basic Qualifications Must be able to work anytime during the centers hours of operation. Experience in a customer focused role required Outstanding communication and listening skills Work independently and make solid decisions Energetic Professional High School degree or equivalent 18 years of age or older History of excellent work attendance Basic math skills, data entry skills and sales aptitude Required Experience And Minimum Requirements: High school diploma or the equivalent. Basic computer skills. Typing speed of at least 25 words per minute. Ability to multi-task. Excellent verbal and written communication skills. Background and drug screens are required for this position. ibex is an Equal Opportunity Employer
$25k-32k yearly est. Auto-Apply 60d+ ago
BCBA - Akron Region
Career Connections Recruiting 3.9
Akron, OH jobs
Job Description Why You'll Love This Job Clinician-founded and clinician-run! Create a meaningful career with an ABA provider that is mission-driven, forward-thinking in compassionate care, and focused on growth for both your patients and your career. Baseline benchmark data from the National Autism Data Registry shows that our ASD Quality Index Score is 25 points higher than the average provider, plus families of our graduated children scored us 92% in caregiver satisfaction-at this premier ABA provider, you'll get to work with the best in the field of ABA. Why BCBAs and Senior BCBAs Choose to Grow Their Career Here: Total Compensation: $71,400 - $111,700, including base salary and annual bonuses; tiered and based on experience and competency. Clinician-Designed Bonus: Bi-weekly rewards from client engagement and caseload. Reduced Administrative Burden: Each center has a Center Manager. The CM helps with client onboarding, staffing, schedules and more. Meaning, our BCBAs spend their time with our staff and clients. Clear Career Progression with Pay Increases: Through the BCBA Career Pathway program; advance your competencies and level up from BCBA - Lead BCBA - Senior BCBA - Assistant Clinical Director - Clinical Director - Regional BCBA. Free CEUs: $500 development stipend plus free CE events and cohorts with internal thought leaders on PFA, SBT, HRE, PEAK, and other neurodiversity-affirming practices. Work From Home Program: Up to 2 days per month to WFH for administrative work, including treatment planning and POCs. Mentorship & Support: Regional team and interdisciplinary clinical leadership, plus center-level support from clinical director and/or assistant CD. Relocation Packages Generous Paid Time Off: 30 days (20 vacation, 8 holidays, 2 for professional development). Comprehensive Benefits: Health (HSA/PPO), Vision, Dental, 401(k) with matching, and disability coverages. Ethical Caseloads No Non-Competes Travel Opportunities: 100+ locations nationwide to explore new roles and places, or become a travel BCBA for high-need areas. Responsibilities What you can expect to do as a Board Certified Behavior Analyst: Conduct detailed behavioral assessments to evaluate patient progress toward treatment goals. Design evidence-based intervention plans tailored to unique needs. Adhere to the stringent professional and ethical benchmarks set by the BACB. Supervise and nurture RBTs, Fellows, and new BCBAs to deliver the highest standards of care and optimal clinical outcomes. Collaborate effectively with diverse, interdisciplinary teams to ensure consistent interventions across settings. Work with children in a fully equipped center with dedicated therapy rooms, plus additional gross motor areas, indoor and outdoor play areas, bathrooms, and kitchen to address activities of daily living within center-based, outpatient care. Skills & Qualifications Educational prerequisites include a master's degree or higher in a relevant field and a current BCBA certification from the BACB. What to Expect the First 30 Days: Orientation: Formal onboarding program with introduction to organizational culture, values, policies, administrative tasks, and our mission. Bridge Program: Start a year-long mentorship and training program to expand your clinical repertoire while earning up to 14 CEUs. Case Reviews: Overview, discussion, and clinical coaching for current clients and interventions. Team Integration: Introduction and regular check-ins with interdisciplinary teams, including BCBAs, speech therapists, occupational therapists, and psychologists. Shadowing & Observation: Observing client sessions and senior BCBAs for practical insights. Feedback & Evaluation: Initial feedback sessions with supervisors on integration and performance. Resource Familiarization: Access to materials, research, and in-house tools. Center Culture: Warm welcome and immersion within a collaborative team and mission-driven culture. Client Interaction: Handling caseloads, assessments, family guidance, and intervention plans. Your journey with us will commence with a swift and transparent selection process that involves: Quick online application. Discussion with a recruiter (on your schedule, we make it work). A virtual interview with the Regional BCBA, timed to suit your needs. Swift post-interview feedback.
$71.4k-111.7k yearly 25d ago
Pre-Licensed Customer Service Representative - Remote
Teleperformance 4.2
Tye, TX jobs
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY! What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. * Resolve complex consumer issues and advise first level representatives on high level issues. * Assist policy holders with billing questions and concerns * Provide support to policy holders with any policy changes requested Support policy holders needs by providing recommendations and adjusting as necessary Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be One of Our People It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
$24k-29k yearly est. Auto-Apply 35d ago
Specialist, Sales Development
Concentrix 4.2
Inside sales representative job at Concentrix
Home (***************************** »Job Details **Specialist, Sales Development** Operations Other Language English Apply Now (********************************************************************************************************************************************************* **Summary** The Specialist Sales Development engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) **Description** + **A NEW CAREER POWERED BY YOU** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusivecultureand a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** "awards every year? Thena/an Specialist Sales Developmentposition at Concentrix is just the right place for you!Asa/an Specialist Sales Developmentyou'lljoin an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth,we'relooking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This isa great opportunityto reimagine an all-new career journey and develop "friends for life" at the same time.We'llgive you all the training, technologies, and continuing supportyou'llneed to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That'swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou'vealways envisioned. **WHAT YOU WILL DO IN THIS ROLE** Asa/an Specialist Sales Development youwill: + Provide accurate weekly/ monthly/ quarterly sales forecast + Mastery of product knowledge and technical understanding of services to assess client requirements + Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage + Manage external competitive pressures and handle objections to retain customers or win new customers + Manage high volume of customer contacts through phone and email each day - majority of communication is outbound + Work with your team and management to provide a professional experience during all interactions with customers and prospects + Maintain the customer management system (CRM) to ensure all relevant data is captured + Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts + Work with a team and report directly to a Sales Manager + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr, Specialist Customer Acquisition role include: + 2+ years of experience working in a customer service or sales capacity + Prior success in achievement of personal and team sales quota/goals + Experience in high-volume calling + Experience learning new technology and data + Problem solving skills + Excellent knowledge of MS Office programs + Experience working with Salesforce.com or similar CRM + Experience or willingness to work from home + Proficiencyin fast-paced multi-tasking + Eagerness to learnnew technologies + Mustresidein the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: + The base salaryrangefor this position is$14.81-$18.50/hr.(pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employeeassistanceprogram (EAP),401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPayenrollment option to access pay "early," when you want it + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarthChampions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + A modern,state-of-the-artoffice setting with advanced technologies anda great team + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." The deadline to apply for this position is December 28, 2025.
$14.8-18.5 hourly 17d ago